Working hours: 35 hours per week between 8.00 to 20.00; 1 Saturday in 3Contract type: PermanentAdditional payments: 6.7% flexibility paymentClosing date: 2 December 2024Interview method: In person (face to face) This role is subject to: - Driving licence - you must always hold a full valid driving licence
- Qualification: qualified to ITIL foundation or willing to work towards it
As an Application Support Analyst, you will be part of a small team providing support for a wide range of software packages and hardware. This role requires flexibility, the ability to prioritize tasks, and travel to various sites to resolve issues. Strong customer service, technical, and analytical skills are essential. You will also oversee software and hardware upgrades.
Key Responsibilities:
- Deliver support for various software packages and hardware.
- Prioritize tasks and travel to sites to resolve issues.
- Provide excellent customer service.
- Communicate effectively, both verbally and in writing, with technical and non-technical stakeholders.
- Oversee software and hardware upgrades.
Working hours: - 35 hours per week, including shifts on a rota basis:
- Early shift: 8am to 4pm, Monday to Friday
- Late shift: 12:30pm to 8pm, Monday to Thursday
- One Saturday in three, with the preceding Friday off
The ideal candidate will have the following:
- ITIL Foundation qualification or willingness to work towards it.
- Experience in an ICT environment with an understanding of IT department processes.
- Ability to support and learn multiple software versions, including Spydus, Netloan, BACAS, ChildView, and Flare, and manage upgrades via the CAB process.
- Ability to support and learn multiple hardware versions, such as PCs, MFDs, Paymatics, RFID Self-Service Machines, PDQs, Slip Printers, RFID Pads, and Scanners. Installation and issue resolution may be required.
- Strong communication skills for discussing technical issues with MCC staff, other IT teams, third-party suppliers, and the public.
- Attend CAB meetings to explain and answer technical questions about system upgrades or changes.
- Participate in Post Incident Reviews to explain major outages and the resolution process.
- Basic network knowledge, including patching and running network tests.
A full driving license is required for site visits to resolve issues and replace faulty hardware.
In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.
We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.
When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.
To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:
- We take time to listen and understand
- We work together and trust each other
- We show that we value our differences and treat each other fairly
- We ‘own it’ and we’re not afraid to try new things
- We’re proud and passionate about Manchester
A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.
Creating an inclusive team at Manchester City Council
At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.
If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.
Guaranteed Interview Scheme
As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care, or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Accessibility
As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.
We’ve also included some useful tips on how to submit the best application.
What we will need from you if you’re successful
If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:
- Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
- References (Current and Previous employer)
- Evidence of driving licence
When you join us
We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.
Other relevant information
Why work for us
Who we are - Manchester City Council
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