Total 10 Fresh/Entry Level Customer Service job vacancies in bandar puteri puchong

RESPONSIBILITY:

• Responsible for the overall safety, cleanliness and maintenance of the warehouse;
• Make sure all materials and goods are well arranged with labels;
• Ensure all the incoming goods are with proper packing & clean without any dust;
• Responsible to verify the materials received with suppliers DO against purchase orders for quantity and specification;
• Responsible to ensure the quality of goods are maintained with proper handling and storage.
• Responsible to issue materials to production and collect finished goods from production. Follow FIFO and FEFO practice;
• Responsible to stock take at least once a month;
• Ensure pest control and environmental monitoring are regularly done;
• Complies with working rules and procedures;
• To undertake any other jobs directed by superior/HOD from time to time

QUALIFICATION:

• Excellent organizational and time management skills
• Malaysian citizen
• Forklift driving experience is an added advantage
• Physically healthy and able to work overtime
• Consistently good attendance record

Perks & Benefits

• Bonus- twice a year based on performance
• Nearby public transport
• Personal development opportunities
• Paid training and development

職責：

• 協助客戶服務團隊包含資料輸入、歸檔重要文件、溝通相關資訊。
• 回應客戶的投訴並根據要求提供售後支援。
• 以電子形式儲存和排序資料。
• 協助準確、及時地處理所有訂單。
• 協助準備和組織宣傳品或活動。
• 確保遵守法律和政策。

要求：

• 分鐘。具 3 年銷售支援/協調員或其他行政職位經驗者優先；
• 優秀的電腦技能（MS Office）。
• 精通英語、國語和普通話。
• 組織良好，責任感強，有解決問題的能力。
• 較強的口頭和書面溝通能力。
• 具有高度奉獻精神的團隊合作者。

津貼和福利

• 附近的公共交通
• 休閒著裝要求
• 年假
• 個人發展機會
• 每週 5 天

Responsibilities:

• Assist Customer Service team including data entry, filing important documents, and communicating relevant information across.
• Respond to complaints from customers and give after-sales support when requested.
• Store and sort data in electronic form.
• Assist to handle the processing of all orders with accuracy and timeliness.
• Assist in the preparation and organising of promotional material or events.
• Ensure adherence to laws and policies.

Requirements:

• MIn. 3 years experience as a sales support / coordinator or in other administrative positions will be considered a plus;.
• Excellent computer skills (MS Office).
• Proficiency in English, BM and Mandarin.
• Well-organized and responsible with an aptitude in problem-solving.
• Strong verbal and written communication skills.
• A team player with high level of dedication.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Annual leave
• Personal development opportunities
• 5-day week

關於我們：

我們是 UPS 解決方案的領先供應商，致力於為各種應用提供可靠的電源保護系統。隨著我們的不斷發展，我們正在尋找一位敬業且技術精湛的服務工程師加入我們的團隊，為我們的客戶提供 UPS 系統的支援和維護。

主要職責：

• 執行 UPS 系統（單相和三相）的安裝、調試、維護和故障排除。
• 定期進行現場檢查，以確保最佳效能和正常運作時間。
• 診斷和修復 UPS 裝置的故障，確保客戶的停機時間最短。
• 為客戶提供有關UPS系統操作和維護的技術支援和建議。
• 與其他部門（包括銷售和客戶支援）合作，提供無縫的服務體驗。
• 維護所有已完成工作的詳細服務報告和文件。
• 確保所有現場活動期間遵守安全標準和協議。
• 必要時為緊急維修或故障排除提供 24/7 待命支援。

要求：

• 電機工程或相關領域的文憑或學位。
• 至少 [插入數位] 年 UPS 安裝、維護和維修經驗。
• 對 UPS 系統、配電和電氣系統有深入的技術了解。
• 在 UPS 裝置和相關組件故障排除方面擁有豐富的經驗。
• 能夠獨立工作並作為團隊的一部分。
• 較強的溝通及客戶服務能力。
• 願意根據需要前往客戶現場。
• 擁有有效的駕駛執照。

理想的：

• 擁有各種 UPS 品牌和型號的經驗。
• UPS 維護或相關領域的認證。
• 了解備用電源解決方案和電池系統。

我們提供什麼：

• 有競爭力的薪資和福利待遇。
• 專業發展和認證的機會。
• 接觸各種 UPS 技術和產業。
• 充滿活力和支持性的工作環境。

如何申請：

有興趣的候選人應將履歷和求職信發送至 [austin_koPowersolutions.com.my]

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 醫療保險
• 開放文化

About Us:

We are a leading provider of UPS solutions, committed to delivering reliable power protection systems for a wide range of applications. As we continue to grow, we are seeking a dedicated and skilled Service Engineer to join our team and contribute to the support and maintenance of UPS systems for our clients.

Key Responsibilities:

• Perform installation, commissioning, maintenance, and troubleshooting of UPS systems (single-phase and three-phase).
• Conduct regular on-site inspections to ensure optimal performance and uptime.
• Diagnose and repair faults in UPS units, ensuring minimal downtime for clients.
• Provide technical support and advice to clients regarding the operation and maintenance of their UPS systems.
• Work with other departments, including sales and customer support, to deliver a seamless service experience.
• Maintain detailed service reports and documentation for all work completed.
• Ensure compliance with safety standards and protocols during all site activities.
• Provide 24/7 on-call support for urgent repairs or troubleshooting, when necessary.

Requirements:

• Diploma or Degree in Electrical Engineering or a related field.
• Minimum of [insert number] years of experience in UPS installation, maintenance, and repair.
• Strong technical understanding of UPS systems, power distribution, and electrical systems.
• Proven experience in troubleshooting UPS units and related components.
• Ability to work independently and as part of a team.
• Strong communication and customer service skills.
• Willingness to travel to customer sites as needed.
• Possession of a valid driver’s license.

Desirable:

• Experience with various UPS brands and models.
• Certification in UPS maintenance or a related field.
• Knowledge of power backup solutions and battery systems.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and certification.
• Exposure to a diverse range of UPS technologies and industries.
• A dynamic and supportive work environment.

How to Apply:

Interested candidates should send their CV and a cover letter to [austin_koPowersolutions.com.my] by

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Medical insurance
• Open culture

責任：

• 負責倉庫整體安全、清潔及維護；
• 確保所有材料和貨物擺放整齊並貼有標籤；
• 確保所有進貨包裝正確，清潔無灰塵；
• 負責根據採購訂單核實供應商收到的材料的數量和規格；
• 負責確保透過適當的處理和儲存來維持貨物的品質。
• 負責發放材料給生產並收集生產成品。遵循先進先出（FIFO）和先進先出（FEFO）慣例；
• 負責每月至少盤點一次；
• 確保定期進行害蟲防治和環境監測；
• 遵守工作規則和程序；
• 不時承擔上級/主管指示的任何其他工作

資質：

• 優秀的組織和時間管理能力
• 馬來西亞公民
• 堆高機駕駛經驗是一個額外的優勢
• 身體健康，能適應加班
• 持續良好的出席記錄

津貼和福利

• 獎金 - 根據表現每年兩次
• 附近的公共交通
• 個人發展機會
• 有薪培訓和發展

Job Scope

• Handle Inbound call for customer inquiries.
• Assist customer in trouble shooting the sim card problem & related devices.
• cross-selling when the customer asks on products or promotion package.

24/7 hour rotational shift

5 days work 2 days off

9 hours shift 1 hour break (included)

Benefits

• shift allowance
• OT allowance
• Employee phone rebate plan (up to RM200)
• cross selling incentive (KPI)

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Responsibilities:

• Manage large amounts of inbound and outbound calls in a timely manner.
• Follow communication 'scripts' when handling different enquiries.
• Determine customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
• Take iniative to upsell products when they arise.
• Establish sustainable relationships and engage customers by taking the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Commission and bonus
• Casual dress code
• Medical insurance
• Paid training and development

工作範圍

• 處理客戶詢問的來電。
• 協助客戶解決 SIM 卡問題及相關設備的問題。
• 當顧客詢問產品或促銷套餐時進行交叉銷售。

24/7小時輪班制

工作5天休息2天

9 小時輪班 1 小時休息（含）

好處

• 輪班津貼
• 加班津貼
• 員工電話回饋計畫（高達 RM200）
• 交叉銷售激勵（KPI）

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 佣金和獎金
• 休閒著裝要求
• 醫療保險
• 有薪培訓和發展