Total 4 Junior Executive level Customer Service job vacancies in Baltimore, MD

DUTIES:
The MSA is able to independently manage position responsibilities with minimal supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. The MSA functions as an expert authority for all tasks associated with patient enrollment and registration, admissions, outpatient scheduling, beneficiary travel, and identification and capture of insurance information and provides technical support to professional staff and other medical center employees, advising staff on appropriate administrative procedures to follow. The incumbent may be asked to work irregular shifts, holidays, and/or weekends, as needed.

Enrollment and Registration:

• The MSA receives and processes applicants for both inpatient and outpatient treatment including determination as to the patient's eligibility for medical benefits to include counseling patients, their families, and agency employees on entitlement to benefits, registers new patients with the VHA, entering complete and accurate data regarding income, insurance information, and patient demographics into the corporate record.
• The incumbent processes Veteran Identification Cards (VIC), as needed. He/she must use all photography equipment, hardware, and software required to complete the process of producing a VIC.
• The MSA is responsible for the full range of duties associated with decedent affairs to include determining and locating the legal next of kin of deceased patients so the physician may notify them of death and may also process all the necessary paperwork surrounding the death of a Veteran.

• The MSA performs administrative duties associated with the admission process. He/she completes all forms for admission and advises the Veteran of issues concerning safekeeping of valuables, personal funds, clothing, patient rights, and provides patients with information about advance directives, enter admissions into VHA systems accurately and timely.
• To facilitate emergent consents, the MSA must have knowledge of, and be familiar with the process, for obtaining telephonic consents.
• The MSA may perform duties associated with the discharge and transfer process ensuring all necessary data is entered into the system.

• The MSA has primary responsibility and accountability for all scheduling functions. This includes making, changing, and canceling patient appointments in accordance with clinic profiles and special instructions, as well as all applicable VHA regulations governing the scheduling process.
• The MSA is responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments, assuring that the patients are electronically checked in for their appointments.

• The MSA is responsible for explaining in detail to Veterans about upcoming appointments, ensuring they understand what they must do and where they must go to complete their work- up. When applicable, the MSA ensures the patient is scheduled for a return visit in accordance with orders from the provider.
• The MSA must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities that include scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner.
• The MSA receives telephone calls and face-to-face inquiries from patients, families and friends of patients regarding scheduling appointments or requests for changes in scheduled appointments.
• The incumbent is responsible for administrative data capture by using the most efficient method of checking in/out all patient encounter using multiple software packages.
• Duties may also include monitoring pre-appointment requirements to ensure readiness for the patient visit; managing electronic wait list to verify and validate accuracy and solve issues; performing administrative follow-up actions; evaluating patient information and clinic schedule list

• The MSA interprets VA Beneficiary Travel regulations to determine travel eligibility and entitlement. He/she estimates, computes, and verifies costs of transportation in order that funds are properly encumbered to permit subsequent reimbursement to the traveler.
• The MSA is responsible for scheduling and arranging transportation for both inpatients and outpatient by contract, station vehicle, and Disabled American Veterans (DAV) vehicles as appropriate.
• The MSA may also be responsible for fund control point (FCP) management for beneficiary travel. At a minimum, the MSA maintains the amount of cost incurred and assures that expenditures do not exceed the funding allocated for the FCP and, if necessary, makes request for additional funds.

• GS-08 Complete training requests and/or travel orders.
• GS-08 Conduct property audits on behalf of the Branch and/or Division Supervisors.
• GS-08 Execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and/or completing standardized forms for employees/supervisors.
• GS-07 With moderate oversight, assist in the completion of training requests and/or travel orders.
• GS-07 With moderate oversight, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-07 With moderate oversight, execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.
• GS-06 In a learning capacity and with significant supervision, assist in the completion of training requests and/or travel orders.
• GS-06 In a learning capacity and with significant supervision, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-06 In a learning capacity execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.

THIS IS A NON-CIVIL SERVICE POSITION

POSTING DATE: 03/04/2024

CLOSING DATE: 06/04/2024 AT 12:00AM MIDNIGHT

SALARY: $62,550.00 Annually

CLASS DESCRIPTION

The IT Operations Assistant I provide telephone, E-mail and in-person support to users for technology-related issues concerning hardware, software applications and the network environment.  The IT Operations assistant generally serves as the initial point of contact for troubleshooting user issues and concerns and assists the Help Desk Technician.

ESSENTIAL FUNCTIONS

• Undertakes the loading and installation of workstations, laptops, and peripherals.
• Undertakes the installation of data equipment, including data racks, patch panels, cable trays, etc.
• utilizes appropriate testing equipment to test installed cables.
• provides documentation of all information on all cable and equipment
• improves upon existing installation and troubleshooting procedures.
• Serves as the first point of contact for customers seeking technical assistance via the phone or by E-mail.
• Performs remote troubleshooting through asking pertinent questions or diagnostic techniques.
• Determines the best solution based on the issue and details provided by the customer.
• Walks the customer through the problem-solving process.
• Directs unresolved issues to the next level of support personnel.
• Records events and problems and their resolution in a log system.
• Sets up and/or configures new equipment; reconfigures and/or moves existing equipment.
• Passes on any feedback or suggestions from customers to the appropriate team member.
• Identifies and suggests possible improvements in procedures and processes.
• Requests higher level support personnel to assist with complex maintenance, deployment and support tasks.

EDUCATION AND EXPERIENCE REQUIREMENTS

EDUCATION: High School Degree or equivalent required.

PREFERED QUALIFICATIONS: Associate degree and/or related Technical Degree preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Excellent writing and oral communication skills.
• Strong organizational and interpersonal skills.
• Strong listening skills.
• Tech savvy with working knowledge of office automation products, printing, databases, remote access and security applications.
• Ability to diagnose and resolve fundamental technical issues.
• Customer-oriented and cool-tempered.
• Demonstrated ability to resolve technical issues, effectively communicate orally and in writing, and display a positive customer service attitude.

NOTE: Those eligible candidates who are under final consideration for appointment to positions in this class will be required to authorize the release of criminal conviction information.

BALTIMORE CITY AN EQUAL OPPORTUNITY EMPLOYER

Company :

Job Description : 

$1,000 Sign-On Bonus

*Sign-On bonus is for External Hires only

Recipient must stay with AHN for a minimum of 1 year

Re-Hires may not have worked for AHN within the previous 12 months to qualify

GENERAL OVERVIEW:

Under the direction of the provider and as a member of the health care team, assists in coordinating the examination, treatment and health care planning for patients. Assists with other office functions to support patient care and office operations. Follows all established protocols, policies, procedures and standardized workflows.

ESSENTIAL RESPONSIBILITIES:

• Using the team based approach, assists in the coordination of patient care under supervision of the health care provider.
• Prepares and rooms patients within the clinical practice setting according to standardized work flows. Accurately obtains patient vital signs, documents patient information, patient history, tobacco, and medication screening. May assist in the administration of depression screening tools. Completes annual wellness visit screenings. Reviews, updates and screens medication list in the EHR. Reviews social history with patient and updates record. If applicable, pends/''cues up'' orders for required age appropriate screenings, patient prescriptions, refills, or other orders based on AHN approved protocols.
• Performs back office testing following approved AHN protocols and policies.
• Assists providers with examination and procedures.
• May serve as a scribe with additional training.
• Provides follow up with patients at designated intervals via patient's preferred method (telephone, electronic, written) in accordance with provider instructions. Notifies patients of test results under the direction of provider in a timely manner.
• Prepares exam room for patient visit. Ensures adequate inventory of medical supplies. Ensures all patient treatment areas are at all times stocked with the appropriate supplies using established inventory standards.
• Cleans and sterilizes instruments per established AHN approved policy and manufacturer's guidelines.
• Accurately performs lab controls and equipment checks as assigned.
• Administers and accurately documents medications in accordance with policy and safe practice.
• Documents accurately in the electronic health record (EHR) according to established standards and work flows.
• Accurately performs clerical office functions and other duties as assigned.
• May require floating/travel between physician office locations.

QUALIFICATIONS:

Minimum

• High School / GED
• CPR certification
• Completion of a Medical Assistant Program OR 1 year of Medical Assistant OR 1 year in a direct patient care role, including vital signs. Candidate experience must align with expected clinical duties (i.e., injections, phlebotomy, EKGs)

Certification Requirements:

• Employees who have: graduated from a medical assistant program within five years OR proof of one year of work experience as a medical assistant in the last three years must complete certification training and/or attempt testing within 30 days of hire and must obtain certification within 120 days of hire.
• Accepted Medical Assistant Certification (NHA, AAMA, AMT, NCCT, AMCA)

Employees who have not met the above certification criteria may have the opportunity to sit for a company proctored certification exam when qualified.

Preferred

• Associate's Degree

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times.  In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. 

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

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