Total 3 Junior Executive level Customer Service job vacancies in Bethesda, Maryland

What will I do in this position if hired?

In this position, you will be responsible for providing a wide range of administrative and support.

Typical assignments include:

• Serving as a backup for branch/division support staff providing a wide range of administrative tasks.
• Maintaining and updating NETC Welcome Package that involves work request to publications and to contractors ensuring 508 compliant.
• Assist in reviewing student applications for the assigned fire or emergency management program areas. This may include evaluating course criteria, enrolling students, and processing student stipends.
• Collecting student data and developing reports.
• Providing information on a variety of student needs.

What else do I need to know?

At FEMA, our mission is to help people before, during and after disasters, and every employee at FEMA has a role in emergency management. Every FEMA employee has regular and recurring emergency management responsibilities, though not every position requires routine deployment to disaster sites. All positions are subject to recall around the clock for emergency management operations, which may require irregular work hours, work at locations other than the official duty station, and may include duties other than those specified in the employee's official position description. Travel requirements in support of emergency operations may be extensive in nature (weeks to months), with little advance notice, and may require employees to relocate to emergency sites with physically austere and operationally challenging conditions.

FEMA is committed to ensuring that its workforce reflects the diversity of the nation. At FEMA, our workforce includes the many identities, races, ethnicities, backgrounds, abilities, ages, cultures, and beliefs of the people we serve. To learn about FEMA's ongoing diversity and inclusion efforts, reasonable accommodation process, and the FEMA Core Values, please visit www.fema.gov.

Promotion Potential: Future promotions will be dependent on your ability to perform the duties at a higher level, the continuing need for an employee assigned to the higher level, and administrative approval.

DUTIES:
The MSA is able to independently manage position responsibilities with minimal supervision, as well as set priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs. The MSA functions as an expert authority for all tasks associated with patient enrollment and registration, admissions, outpatient scheduling, beneficiary travel, and identification and capture of insurance information and provides technical support to professional staff and other medical center employees, advising staff on appropriate administrative procedures to follow. The incumbent may be asked to work irregular shifts, holidays, and/or weekends, as needed.

Enrollment and Registration:

• The MSA receives and processes applicants for both inpatient and outpatient treatment including determination as to the patient's eligibility for medical benefits to include counseling patients, their families, and agency employees on entitlement to benefits, registers new patients with the VHA, entering complete and accurate data regarding income, insurance information, and patient demographics into the corporate record.
• The incumbent processes Veteran Identification Cards (VIC), as needed. He/she must use all photography equipment, hardware, and software required to complete the process of producing a VIC.
• The MSA is responsible for the full range of duties associated with decedent affairs to include determining and locating the legal next of kin of deceased patients so the physician may notify them of death and may also process all the necessary paperwork surrounding the death of a Veteran.

• The MSA performs administrative duties associated with the admission process. He/she completes all forms for admission and advises the Veteran of issues concerning safekeeping of valuables, personal funds, clothing, patient rights, and provides patients with information about advance directives, enter admissions into VHA systems accurately and timely.
• To facilitate emergent consents, the MSA must have knowledge of, and be familiar with the process, for obtaining telephonic consents.
• The MSA may perform duties associated with the discharge and transfer process ensuring all necessary data is entered into the system.

• The MSA has primary responsibility and accountability for all scheduling functions. This includes making, changing, and canceling patient appointments in accordance with clinic profiles and special instructions, as well as all applicable VHA regulations governing the scheduling process.
• The MSA is responsible for receiving and routing all Veterans who report to the facility for scheduled and unscheduled examinations and appointments, assuring that the patients are electronically checked in for their appointments.

• The MSA is responsible for explaining in detail to Veterans about upcoming appointments, ensuring they understand what they must do and where they must go to complete their work- up. When applicable, the MSA ensures the patient is scheduled for a return visit in accordance with orders from the provider.
• The MSA must be able to interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities that include scheduling appointments and utilizing the Electronic Waiting List accurately and in a timely manner.
• The MSA receives telephone calls and face-to-face inquiries from patients, families and friends of patients regarding scheduling appointments or requests for changes in scheduled appointments.
• The incumbent is responsible for administrative data capture by using the most efficient method of checking in/out all patient encounter using multiple software packages.
• Duties may also include monitoring pre-appointment requirements to ensure readiness for the patient visit; managing electronic wait list to verify and validate accuracy and solve issues; performing administrative follow-up actions; evaluating patient information and clinic schedule list

• The MSA interprets VA Beneficiary Travel regulations to determine travel eligibility and entitlement. He/she estimates, computes, and verifies costs of transportation in order that funds are properly encumbered to permit subsequent reimbursement to the traveler.
• The MSA is responsible for scheduling and arranging transportation for both inpatients and outpatient by contract, station vehicle, and Disabled American Veterans (DAV) vehicles as appropriate.
• The MSA may also be responsible for fund control point (FCP) management for beneficiary travel. At a minimum, the MSA maintains the amount of cost incurred and assures that expenditures do not exceed the funding allocated for the FCP and, if necessary, makes request for additional funds.

• GS-08 Complete training requests and/or travel orders.
• GS-08 Conduct property audits on behalf of the Branch and/or Division Supervisors.
• GS-08 Execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and/or completing standardized forms for employees/supervisors.
• GS-07 With moderate oversight, assist in the completion of training requests and/or travel orders.
• GS-07 With moderate oversight, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-07 With moderate oversight, execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.
• GS-06 In a learning capacity and with significant supervision, assist in the completion of training requests and/or travel orders.
• GS-06 In a learning capacity and with significant supervision, assist the Branch and/or Division Supervisors in the management and/or conducting of audits on branch and/or division property.
• GS-06 In a learning capacity execute general administrative tasks, such as completing time and attendance for staff, developing correspondence, purchasing, ordering supplies, and completing standardized forms for employees/supervisors.