Total 295 Junior Executive level Customer Service job vacancies in Cherry Point, North Carolina

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

***This is an open continuous announcement. Resumes/Questionnaires received in USA Staffing in response to this announcement will be maintained in the USA Staffing job file. Qualification determinations will be done based on the applicant's resume/questionnaire submitted for the position and a list of qualified candidates will be referred to the Service. The Application packets for those who are found qualified for this position will be referred every 2 weeks until the announcement is closed, canceled or filled.

VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo
Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

Duties of this position are, but not limited to:

• Provide specialized and expert administrative patient care while working collaboratively in an interdisciplinary coordinated care delivery model.
• Judgment and the flexible use of a wide range of clinical flow processes relating to access to care across multiple clinics, specialties, and/or care in the community resources.
• Recommends changes to existing clinic procedures based on current administrative guidelines and has expertise in utilizing numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.
• Coordinates with the patient care team to review clinic appointment availability and utilization to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes recommendations for change as necessary.
• Develop and maintain effective communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge, communicate with non-VA medical facilities, manage a system for follow-up care such as consults, tests procedures etc.).
• Scheduling, canceling, and rescheduling patient appointments and/or consults
• Entering no-show information
• Monitoring appointment requests from multiple electronic sources, processing incoming patient secure messaging and coordinating with care team as appropriate.
• Participates in team huddles and team meetings to manage, plan, problem solve, and follow up with patient care by sharing information and collaborating with the interdisciplinary team
• Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs
• Other duties as assigned

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf

Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Advanced Medical Support Assistant in Nursing Service at the Central Arkansas Veterans Healthcare system in Little Rock and/or North Little Rock, Arkansas is assigned to one or more of the following Units of the Department of Veterans Affairs Medical Center: Medical/Surgical, Community Living Center, 6C Hematology/Oncology, Dialysis, Hospice & Palliative Care, Critical Care, Step-down, Emergency Department and/or any other inpatient/outpatient area as needed.

The primary duties of the Medical Support Assistant (Advanced) may include but are not limited to:

• Initiating a variety of clerical duties associated with patient care and treatment
• Making routine administrative decisions regarding administrative functions of the ward/unit and Department of Veterans Affairs policies
• Using the Electronic Record System
• Verifying physicians' orders and forward requests in a timely manner
• Keeping Pharmacy Service informed of patient movements, i.e., discharge, transfers, etc.
• Identifying various chemical compounds, symbols, and abbreviations comprising medication orders
• Transcribing and directing a wide variety of physician orders for inpatient and outpatients
• Transferring patients in the computer between departments, routes information to appropriate departments for action
• Extracting Encounter Forms/Prescription Profiles for clinic visits
• Entering appropriate codes from completed Encounter forms
• Performing checks in/out of clinic visits
• Issuing meal tickets
• Scheduling and notifying nursing personnel of patient appointments with various clinics and Services throughout the medical center
• Making records of patients available to accompany patient if indicated
• Enduring all pertinent data is included before releasing records for appointments
• Coordinating and scheduling return appointments for follow-up outpatient treatment
• Ensuring medical records are reviewed and coded prior to transfer out to another VA facility
• Initiating nursing home referrals, and related forms, when ordered by physician
• Recording telephone messages pertaining to matters such as detailed laboratory reports, x-rays, test results
• Recognizing and referring urgent messages to the clinical staff for immediate action
• Sorting and distributing mail
• Serving as the point of contact for the ward
• Receiving and handling most callers, both personal and telephonic
• Assisting patients by contacting volunteers or Social Workers as needed, and Veterans' representatives as requested
• Maintaining census information of patients on applicable forms and/or through the computer terminal
• Discharging and transferring of patients to and from the unit
• Compiling statistics on patient days of care as needed
• Orienting new physicians, residents, interns, nurses and nursing students to clerical operations of the unit
• Inventory and requisitioning stock of supplies and forms for the ward
• Receiving and distributing cash to patients and deposits moneys as required
• Typing purchase orders for incidentals for patients; and various forms to secure indigent services, newspapers, work orders, etc.
• Preparing requests for deposit or withdrawal of funds for patients; and purchase orders for as needed
• Obtaining patients' funds for non-ambulatory patients if family members are not present at time of discharge or transfer
• Performing monitoring of the patient safety monitoring system
• Serving as a preceptor for competency validation for the Patient Safety Monitoring System.
• Monitoring and updating the Bed Management System

• Purchase Card authority - uses a government purchase card to pay reoccurring bills and purchase supplies and services, maintains records and reconciliation according to government purchase card policy.
• Submits payroll records in database and submits SF-52 personnel Action to service HR office.
• Work in an administrative office providing customer service in administrative functions to employees in the Pisgah District of the Blue Ridge Parkway.
• Budget work- included preparing program documents and record expenditures. Provide monthly statements of commitments, obligation and status of funds. Recommend program adjustments to resolve program discrepancies.
• Prepare travel documents and make travel arrangements.

Major Duties will consist of but not limited to:

• Serves as a Consult Coordinator responsible for coordination of assigned consults to include scheduling, discontinuation of duplicate consults, correction of consult errors, handling of no-show consults, ensuring providers have correct consult title set-ups in the system, preparation of consult management reports, contacting patients to schedule appointments, etc
• Monitors patient-access performance metrics, assures timely scheduling and access to care provided by the section.
• The incumbent assists the senior management and attending staff in the educational endeavors of the program to include performing extensive literature searches, preparing Power Point presentations and assembling lecture material.
• Performs a variety of administration functions and assignments to include timekeeping, patient scheduling, answering phones, and check-in desk(s) for coverage.
• Maintains an automated system of program-specific data to track dates on items such as progress reports, funding accomplishments, compliance strategies, correspondence, etc.

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

The Advanced MSA must assist with clinic access contingency plans by adjusting appointment times, location, or dates as well as shift patients to other healthcare providers as conflict with staffing and/or coverage occurs. The incumbent may be required to serve on more than one PACT or in more than one Specialty Clinic area, or rotate in any MSA area. Major duties include, but are not limited too:

• Collects, scans, and updates health insurance information serving a major role in the revenue process. The incumbent(s) contributes to the revenue collection process by identifying patients with third-party insurance.
• Promotes veteran registration for and utilization of MyHealtheVet (MHV).
• Supports patient safety standards using the correct Veterans Affairs identification of all patients through the use of two forms of identification, name and full Social Security Number.
• When records are received, the incumbent(s) will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning or performing the function within their area.
• Must screen/receive phone calls in a courteous and timely manner, determine the nature of requests and provide the information desired using privacy rules and established clinic processes.
• Interpret and communicate requirements of VHA Scheduling Directives and complete accurate scheduling responsibilities and assist in training other MSA levels, if required.
• Daily review of active/pending consults for scheduling, accuracy and disposition.
• MSAs who work outside of PACT must be able to interpret and communicate requirements for such areas Care in the Community, Health Benefits, Emergency Room, Ward Administration and any other services with approved MSAs.
• Participates in the daily team huddles and/or weekly team meetings where patient care planning and management occur.
• Performs other duties as assigned

• Provides basic personal care to patients; obtain and records physiological measurements (chief complaint, vital signs, and to screen for tobacco use, domestic violence, and other required screening questions .
• Assists with activities of daily living, ambulation, bed making, managing wheelchair patients, lifting, diagnostic test preps, specimen collection and patient teaching. Also assists in the feeding of patients, bathing elimination, and emptying catheter bags.
• Assists the physician and/or nurse in the examination and care of patients by: obtaining supplies and equipment setting up for exams and cleaning up after patient examinations.
• Responds to all patient requests promptly; recognizes changes in patient conditions and re orts to the charge nurse.
• Maintains record confidentiality and safeguards medical information and keeps work area neat and orderly.

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

The Advanced MSA (AMSA) utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model.

Duties include, but are not limited to:

- Coordinates with the patient care team to review clinic appointment availability.
- Schedules new and established patient appointments.
- Tracks and facilitates completion of encounters and consults.
- Participates in team huddles and team meetings to manage and plan patient care.
- Sets priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
- Works with the team to reinforce the plan of care and self-help solutions and entering appropriate information into the electronic record.
- Monitoring pre-appointment requirements to assure readiness for patient visit/procedure (e.g., X-ray, lab work).
- Manages electronic wait list to verify and validate accuracy and resolve issues.
- Participates and provides input in problem solving on operational issues or procedures in team meetings.
- Performs administrative follow up actions.
- Participates in and independently following up on team huddles by sharing information and collaborating with the medical team to assure continuity of care.
- Evaluates patient information and clinic schedule lists to determine whether patient is vested.- Gathers information and collects/compiles data to meet the needs of the service.
- Educates providers about shared patients (those who receive their care at multiple VAs or those who have care in the community) and brings to the attention of the providers.
- Takes care of inventories, supplies, and office supplies.

Work Schedule: Monday- Friday 8:00AM-4:30PM.
Telework: Not Available
Functional Statement #: 000000
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized
Financial Disclosure Report: Not required

• Incumbent works as the Background Investigation Coordinator for the facility.
• Issues Government I.D. badges to employees, volunteers, contractors.
• Incumbent is responsible for requesting personnel actions via automated systems.
• Serves as office manager and personal assistant to the CEO and DCEO who are the primary executive managers responsible for the direction and operation of the service unit.

Major duties include, but are not limited to:

• Establishes internal procedures to secure adequate control in terms of deadlines, progress reports, and directives and uses own initiative in developing procedures which will increase the general flow of information and overcome bottlenecks in the administrative process.
• Independently secures the required administrative and managerial support to meet operating requirements.
• Reviews/updates all Standard Operating Procedures (SOP) with Supervisory, Inventory Managers related to property management, GIP and/or related information systems, and warehouse/distribution functions.
• Under the guidance of the Service Administrative Officer (AO), the position posts time and leave, manages Logistics scheduling in lieu of the supervisor and manages online certifications for contracts, labor mapping, and ADPAC duties ensures all staff use TMS and monitor TMS use, training completions and accomplishments.
• Provides TMS compliance and non-compliance reports to the Chief for direct reports as well as to supervisors for their employees.
• Serves as an Alternate Facility Hazardous Recall Coordinator.
• Assigned to various committees within the service and Medical Center including special task forces as required.
• Coordinates the personnel management program for Logistics Service, performing all aspects of human resources requirements. Advises the Chief and Supervisors regarding procedures, laws, regulations, and policies dealing with workforce diversity, recruitment, merit promotion, employee and labor relations, employee career development, human resources training, and other human resources related activities.
• Manages budget formulation and execution for a changing budget of administrative expenses involving different funding sources, and participates with managers in reviewing needs, plans, and goals to develop budget data and justification for review and approval.
• Responsible for developing space requests and coordinate movement of assets with Logistics Service and Environmental Management Service (EMS).
• Performs other related duties as assigned.

Serves as program support assistant responsible for performing duties in a variety of functional specialization's to provide information and management assistance in planning, controlling and/or reporting on the fiscal resource, acquisition of equipment and services, program accomplishment and program administration. Major duties include, but are not limited to:

• Performs a variety of administrative duties designed to assist administrative management for Education Service operations and the efficient accomplishment of test objectives.
• The employee independently compiles, consolidates, coordinates and organizes a wide variety of data utilizing personal computers and
  state-of-the-art electronic data processing skills to support management decision making.
• Assignments require a practical knowledge of the Education Service, and established guidelines relating to the budget, supply and procurement processes and statistical reporting and records systems.
• Maintains extensive database of current work and backlog. Initiates job order requests in system; monitors hours and dollars charged against job estimate and notifies team chief as to problem areas during performance. Initials lateral transfers, equipment turn-ins and additions.
• Prepares, verifies, and/or closes out procurement documents, files, reports, or records.
• Monitors the expenditure of funds and keeps the supervisor advised of the status of the operating budget and alert to the critical areas where adjustments may be required.
• Work requires comprehensive knowledge of Department of Veterans Affairs and Medical Center policies, rules, regulations, and other guidelines relating to completing assignments in the program areas assigned.