Total 454 Junior Executive level Customer Service job vacancies in Derby/Exeter/Dorking/Sheffield/York, Derbyshire, DE1 1AA

This is a bargaining unit position. This position is represented by AFGE. Please note that as provided for in the AFGE/VA Master Agreement the FIRST area of consideration for this position will be permanent employees of the local facility in which this position is being filled, the SECOND area of consideration will be employees at other VA facilities, and the THIRD area of consideration will be all other eligibles.

Provides specialized and general clerical assistance to the office of the Long Island National Cemetery. Performs general clerical support in office with copying, filing, storing stock items. Assignments can vary involving routine and non-routine office functions such as preparing documents and correspondence, sorting, copying, and filing. Prepares reports for Cemetery Administrators use. Serves as purchase card holder and time keeper. Represents the Long Island National Cemetery meeting funeral directors, families and honor guard members who are attending committal services or burials at the Cemetery. Provides information to bereaved family members concerning gravesite and marker information. Retrieves gravesite information from the KIOSK or BOSS (electronic burial register) in assisting families locating loved ones' gravesites. Duties may include but are not limited to: maintaining control of traffic to the cemetery, directing funeral corteges so as to keep all family members together, accompanying families to committal shelters and gravesites, providing veteran burial benefit information to family members and visitors, answering general questions of family and visitors, assisting visitors and family members locating gravesites.

Performs public outreach as needed.

This is a term appointment not to exceed 13 Months. Term appointments are non-status, nonpermanent appointments of limited duration of more than 1 year, but not more than 4 years and are subject to a 1 year trial period. Should the need warrant, term appointments may be extended without further competition up to a maximum of the 4 year limitation. The appointment to a term position does not confer eligibility for promotion, reassignment, or transfer to other positions or the ability to be non-competitively converted to permanent employment.

Work schedule: Required to work Monday through Friday, 8:00 am to 4:30 pm. May include occasional weekends. Due to the mission of the National Cemetery, the cemetery cannot be closed for more than 2 consecutive days at any given time. Additionally, when a Federal holiday falls on a Monday or Friday, staff may be required to work on that holiday or a Saturday. All staff is required to work Memorial Day and Veteran's Day each year. Staff will be required to work overtime, weekends and holidays when necessary to meet the needs of the cemetery. Occasionally staff may be called back to the facility to perform emergency overtime work.
Compressed/Flexible Schedule: Not Available
Telework: Not Available
Remote/Virtual: This is not a virtual or remote position.

Position Description Title/PD#: Program Support Assistant (OA) (TERM)/PD13625A
The full performance level of this position is GS - 07.

Relocation Expenses: Not Authorized
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not Required

Location: Derby

Since 1989, we've supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.

We're looking for people who are passionate about care, and who want to help others to join our amazing teams. We don't require you to have any previous social care experience, what we do need from you is to have the Right to Work in the UK, as we are NOT able to offer Health and Care Worker visas. Additionally, you are required to have a full UK driving license with access to your own vehicle.

If you're looking for a job that can be flexible around your lifestyle there are a variety of shift patterns available to work in mornings, afternoons, evenings or weekends.

At Helping Hands, we can offer the following benefits

• Paid mileage of 35p per mile between calls
• Early Pay App request up to 50% of your pay in advance of pay day
• Earn up to £100 for referring a friend
• Our care assistants are directly employed by us giving you access to holiday entitlement and our pension scheme
• Apprenticeship opportunities available to existing staff
• Support to complete nationally recognised qualifications including your Care Certificate and NVQs. Your career development is important to us if you want to progress, we can help!
• FREE Blue Light Card national discount card for hundreds of retailers
• Annual pay reviews based on cost of living

Being a Care Assistant means you need to be adaptable, kind-hearted and put others first. Your role may include:

• Providing companionship
• Support with personal care such as showering, bathing and toileting
• Helping with mobility around the home
• Overseeing medication and providing medical support
• Helping around the house with cleaning, cooking and tidying
• Running errands such as food shopping or picking up prescriptions

The incumbent will independently determine the needs of the Veteran/caregiver and provide administrative support across inter-professional clinics and support centers. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care team member.

Independently performs a full range of duties related to the delivery of healthcare services at JJP VA Medical Center. The MSA advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. The MSA provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

The MSA's responsibilities can include any point the Veteran interacts with the medical center while navigating their health services. This includes but is not limited to assistance with screening patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. MSA will be required to communicate with Veterans through all patient outreach modalities including: JJP Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink.

The MSA will use advance knowledge of the health care process to ensure clinic utilization is optimized and effectively supports the needs of the organization and the Veterans. This requires practical knowledge of computerized data entry and information processing systems to enter, modify, and retrieve sensitive patient health information (PHI). These systems include electronic health records, consult referral tracking, and patient scheduling systems. MSAs will ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules.

Responsibilities at this level may include, but are not limited to making independent decisions regarding: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.

The MSA provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. The incumbent is an effective member of a team working collaboratively across all administrative and clinical services throughout the health system. Other related duties may be assigned. Performance will be evaluate based on the incumbent's ability to effectively, efficiently and safely perform duties of the position.


Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 49758F, 49786F, 49787F/Medical Support Assistant
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

Supports Diagnostic Procedures
a. Assists providers and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing and positioning the patient, or by performing a variety of routine diagnostic tests such as obtaining routine urinalysis, clean catch urines, and stool specimens.

Assists with Technical Nursing Treatments
a. Assists physicians and nurses in the care and treatment of Residents. Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints and appearance.
b. Observes Residents for any change in condition (deviation in color, pulse, respiration, temperature and blood pressure) and reports them to the Registered Nurse.
c. Reports the condition of wounds and skin and any reaction to or results of treatments.-

Direct Resident Care
a. Provides a full range of patient care to complex Residents with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
b. Uses good communication skills in dealing with Residents, some of whom are unusually difficult to care for or communicate with.
c. Provides effective action in emergency situations.
d. Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
e. Assists nurses, preparing Residents for transport to procedures by obtaining oxygen tanks or other needed equipment.
f. Complies with universal precaution and with all infection control policies and procedures
g. Provides emotional Resident and family care.
h. Maintain Resident privacy.
i. Responds appropriately to emergency situations
j. Assists/completes clerical and transport functions as needed.
k. Makes rounds to ensure visual contact, safety and comfort of each Resident.-

Indirect Care
a. Maintains a safe/clean work environment and completes assigned environmental duties
b. Demonstrates appropriate actions in environmental emergency situations.
c. Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
d. Utilizes equipment in a safe manner.
e. Reports unsafe equipment and working conditions to appropriate individuals.
f. Offers assistance to coworkers when needed.
g. Participates in QI activities as directed.
h. Practice cost effective measures in the use of supplies and equipment.

Enters Information on the Resident's Records/Charts
a. Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
b. Enters information regarding the care rendered and the condition and progress of the Resident.
c. Performs direct patient support work including personal patient care and/or basic patient education.

Personal Resident Care
a. Performs a wide variety of duties aimed at increasing the comfort and spirit of the Resident.
b. Takes care of the Residents routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.-

Resident Teaching
a. Teaches Resident and family members the necessity to continue the procedures for proper health· care.
b. Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.-

Environment of Care
a. Support professional staff and Residents as needed with maintaining a clean, safe environment of care.
b. Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions-

Resident Safety
a. Use standard precautions and personal/Resident protective devices
b. Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
c. Maintains a safe/clean work environment, ensuring Resident privacy
d. Participates in unit-based medical center and organizational in-services and continuing education activities
e. Adheres to dress-code policy
f. Completes all TMS in a timely manner

Work Schedule: Full Time

Position: Learning Support Assistant
Location: Haywards Heath
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across Haywards Heath. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.

Position: Learning Support Assistant
Location: Newhaven
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across Newhaven. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.

Position: Learning Support Assistant
Location: East Grinstead
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across East Grinstead. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.

Position: Learning Support Assistant
Location: Peacehaven
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across Peacehaven. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.

Position: Learning Support Assistant
Location: Uckfield
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across Uckfield. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.

Position: Learning Support Assistant
Location: Burgess Hill
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across Burgess Hill. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.

Position: Learning Support Assistant
Location: Uckfield
Hours: Full-Time or Part-Time, Term-Time Only
Contract Type: Fixed-Term

Randstad Education is seeking a dedicated Learning Support Assistant to work in our partner schools across Uckfield. You will support pupils with additional learning needs, helping them to access the curriculum and achieve their potential in a supportive environment.

• Provide 1:1 or small group support to pupils with learning difficulties or SEN.
• Assist the classroom teacher in delivering lessons and managing behaviour.
• Foster a positive and inclusive learning environment.
• Help with the preparation of learning materials and classroom activities.

• Experience working with children or young people, particularly in an educational setting.
• Patience, empathy, and strong communication skills.
• A commitment to safeguarding and promoting the welfare of children.

If you're passionate about helping students succeed, apply today!

Randstad Education requires an enhanced DBS check and satisfactory references for this role.