Total 2 Junior Executive level Customer Service job vacancies in Iskandar Puteri

客服崗位職責

團隊文化

建立客戶至上的文化與基礎：

認識客戶不斷變化的業務需求，傾聽他們的意見，並想辦法更好地為他們服務。真正提高我們的服務水準。

團隊發展：

幫助您的團隊成長、指導新人、讓人們成為各級領導者。

銷售訂單處理 (80%)

• 從接收客戶的 PO 請求到最後一英里的履行和開立發票，處理和管理銷售訂單，確保準確性和及時性。
• 根據公司政策和程序管理訂單變更、取消和退貨。
• 遵守公司的即時訂單處理標準 - 在收到採購訂單的同一工作日鎖定客戶採購訂單。每月因帳單錯誤而發出的貸方票據不得超過 3 張。

客戶關係管理與企業資源規劃管理

• 管理公司的客戶關係管理（CRM）和企業資源規劃（ERP）系統，確保資料的準確性和完整性。
• 管理客戶帳戶資訊並維護準確的記錄。
• 為客戶服務和銷售團隊提供有關 ERP 和 CRM 系統使用的培訓和支持

支援我們的第一線客戶服務 (20%)

• 作為前線客服團隊的後備，因應需求。
• 透過卓越的服務建立持久的客戶關係並提高客戶滿意度。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

Job Responsibilities of Customer Service

Team Culture

Build a customer-first culture and foundation:

Recognise our clients’ changing business needs, listen to them, and think of ways to serve them better. Bring about genuine improvements in our service level.

Team development:

Help your team grow, coach newcomers, empower people to be leaders at all levels.

Sales Order Processing (80%)

• Process and manage sales orders from the point of receiving customers’ PO request to last-mile fulfillment and invoicing, ensuring accuracy and timeliness.
• Manage order changes, cancellations, and returns in accordance with company policies and procedures.
• Comply with Company's Just-In-Time Order Processing standard - locking in Customer Purchase Order on the same business day of PO receipt. Not more than 3 credit notes per month for billing errors.

CRM & ERP Management

• Manage the company's customer relationship management (CRM) and Enterprise Resource Planning (ERP) system, ensuring data accuracy and completeness.
• Manage customer account information and maintain accurate records.
• Provide training and support to the Customer Service and Sales team on the use of the ERP and CRM system

Support Our Frontline Customer Service (20%)

• Serve as a backup for the frontline customer service team to cope with the demands.
• Build lasting customer relationships and enhance customer satisfaction through excellent service.

Perks & Benefits

• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities