Total 851 Junior Executive level Customer Service job vacancies in New Malden, Greater London, KT3 6JJ

What's involved with this role:

Temporary Customer Service Administrative Assistant x 4 – Housing



Job Ref: Brent 5258412

Pay Rate: £17.27 per hour PAYE

Hours per week: 37 Monday – Friday, normal working hours

Role Length: This opening assignment is for 4 months

City: Wembley, London

The purpose of the role is to provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, webchat and social media channels.

Key Responsibilities:

Provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times.
Carry out all duties in accordance with relevant Council and Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.
Provide a professional first point of contact and to work effectively and professionally with internal and external colleagues to resolve customer enquiries, complaints and transactions covering Housing & Neighbourhoods.
Take ownership and appropriate action to resolve enquiries within agreed levels of empowerment across a range of channels including phone, email, web chat and social media.
Promote, encourage, educate and support customers to confidently access services via alternative channels to reduce service demand and support channel migration.
Efficiently and effectively search, utilise and update a range of databases and IT systems accurately to resolve customer enquiries, award discounts, process payments, log complaints and handle transactions in accordance with protocols for data entry and compliance.
Respect and understand the individual needs of customers and arrange appropriate support in order to ensure fair and equal access to services, including necessary translations or interpretation skills.
Effectively manage challenging customer interactions with tact, diplomacy, sensitivity and empathy, with due regard for staff and customer safety.



Qualifications:

Good standard of education including Maths and English at GCSE level or equivalent.



Skills & Experience:

Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
Knowledge of providing a customer focussed advice, information, enquiry, transactions and complaints handling service covering a broad range of enquiry types.
Experience of providing a customer-focused service in a demanding, fast paced customer service environment including areas requiring the application of discretion or judgement.
Experience of effectively resolving enquiries covering a range of enquiry types delivered through channels including phone, email, web chat and social media.
Ability to effectively resolve complex customer enquiries, requests, complaints or transactions and deal with a high volume of customer contact via various access channels.
Ability to relate to and understand the needs of a diverse range of people and to proactively seek solutions for their needs e.g. linguistic or disability.
Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).


Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.


Clients are generally looking for candidates who are local to, or who can commute easily to the place of work. It will help your application if your CV states, in broad terms, where you reside – there is no need for a full address.

Please feel free to apply to us direct via jobs@tclrec.com by quoting the job reference and exact job title.

To help speed up the process of uploading your CV to the client we would ask that you send us your CV in Word format (or equivalent) if possible, not as a PDF.

If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension, you will be working at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than umbrella pay terms. We do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.

Due to the number of CVs being sent to us under current market conditions, unfortunately we cannot respond to all applications. If you have not heard from us within 3 working days, please assume that you have not been shortlisted on this occasion. We will, however, be very happy to receive future applications from you for other roles.











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1

Job Ref: Brent 5258412


Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Please do try to resist contacting us with requests for progress updates.

We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.

Please note that we do our level best to take down ads as soon as roles have been filled. We are not in the business of harvesting CVs.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.

The incumbent will independently determine the needs of the Veteran/caregiver and provide administrative support across inter-professional clinics and support centers. The MSA is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR); obtaining medical information from patients, coordination information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. MSA refers all questions regarding medical attention to the appropriate health care team member.

Independently performs a full range of duties related to the delivery of healthcare services at JJP VA Medical Center. The MSA advises clinical staff on current administrative processes, working collaboratively across administrative and clinical services at the medical center to address patient's needs. The MSA provides customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution.

The MSA's responsibilities can include any point the Veteran interacts with the medical center while navigating their health services. This includes but is not limited to assistance with screening patients, visitors, and caregivers, assisting with Veteran's interaction with kiosks and self-service machines, clinic registration and scheduling. MSA will be required to communicate with Veterans through all patient outreach modalities including: JJP Call Center, VA Video Connect Appointments (VCC), VetText, and Vetlink.

The MSA will use advance knowledge of the health care process to ensure clinic utilization is optimized and effectively supports the needs of the organization and the Veterans. This requires practical knowledge of computerized data entry and information processing systems to enter, modify, and retrieve sensitive patient health information (PHI). These systems include electronic health records, consult referral tracking, and patient scheduling systems. MSAs will ensure clinic optimization through generating reports, administrative follow-up actions and evaluation of patient information and clinic schedules.

Responsibilities at this level may include, but are not limited to making independent decisions regarding: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information in accordance with VHA national scheduling guidelines; monitoring appointment requests from multiple electronic sources; gathering and obtaining medical information from patients; processing medication refill requests; reviewing electronic health record; obtaining medical records, faxing, participating in huddles with other MSAs and/or JJP Medical Center staff to determine the daily needs of the facility; monitoring outpatient appointments in areas of responsibility; and verifying and updating demographics when contacted by patients.

The MSA provides accurate details of organizational information to Veterans regarding the different services the VA offers. Provides high-quality customer service to Veterans and their families/caregivers. Communicates effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. The incumbent is an effective member of a team working collaboratively across all administrative and clinical services throughout the health system. Other related duties may be assigned. Performance will be evaluate based on the incumbent's ability to effectively, efficiently and safely perform duties of the position.


Work Schedule: Monday-Friday 08:00 a.m.-4:30 p.m.
Telework: Not available
Virtual: This is not a virtual position.
Functional Statement #: 49758F, 49786F, 49787F/Medical Support Assistant
Relocation/Recruitment Incentives: Not authorized
Permanent Change of Station (PCS): Not authorized

Starting at $37,020 Per Year (GS 3-5)

Major duties include, but are not limited to:

• Monitoring, for compliance and timely update, of expiration of time-limited credentials.
• Serving as subject matter expert (SME) in the field of credentialing.
• Receiving and reviews VetPro reports detecting problem areas requiring further investigation.
• Managing provider applications (initial) for Non-LIPs credentialing within the VAMC.
• Assuring application packages and other documents meet technical requirements per specialty of provider and assures application folder and database account (VetPro or other internal databases and spreadsheets) meet technical requirements.
• Determining processes for coordination of incoming data and documents from a variety of sources.
• Analyzing and managing issues related to documents that do not meet expected requirements, regulations or guidelines such as adverse actions against licensures, certifications, and NPDB) CQ reports.
• Conducting final appointment into the VetPro database, after thoroughly researching, analyzing and validating all data, information, documents and signature authorities.
• Developing and providing routine and special reports as requested by the C&P manager/Analyst.
• Possessing a credit card and is responsible for maintaining records, reconciling monthly charge statements and verifying legitimacy of requests for NPDB Single and CQ enrollments/ renewals, licensure verification (if applicable), National Student Clearing House, Work Number and certifications (if applicable).
• Reconciling transactions and resolving discrepancies with Fiscal Service.
• Performing other credentialing duties as assigned.

Work Schedule: Monday through Friday 8:00am- 4:30pm
Telework: Ad Hoc
Virtual: This is not a virtual position.
Position Description/PD#: Program Support Assistant (Credentialing)/PD99868A
Functional Statement #: PD99868A

Starting at $51,194 Per Year (GS 7)

DUTIES MAY INCLUDE HOWEVER ARE NOT LIMITED TO THE FOLLOWING:

Supports Diagnostic Procedures
a. Assists providers and nurses in the performance of diagnostic examinations by performing duties such as monitoring vital signs, preparing and positioning the patient, or by performing a variety of routine diagnostic tests such as obtaining routine urinalysis, clean catch urines, and stool specimens.

Assists with Technical Nursing Treatments
a. Assists physicians and nurses in the care and treatment of Residents. Observes and reports to the professional nurse changes in patient behavior, attitude, bodily complaints and appearance.
b. Observes Residents for any change in condition (deviation in color, pulse, respiration, temperature and blood pressure) and reports them to the Registered Nurse.
c. Reports the condition of wounds and skin and any reaction to or results of treatments.-

Direct Resident Care
a. Provides a full range of patient care to complex Residents with a variety of physical and/or behavioral problems including personal nursing care, support duties and treatments.
b. Uses good communication skills in dealing with Residents, some of whom are unusually difficult to care for or communicate with.
c. Provides effective action in emergency situations.
d. Performs actions targeted to the maintenance/restoration of skin integrity by assisting nurses with turning patients and cleaning patients as needed.
e. Assists nurses, preparing Residents for transport to procedures by obtaining oxygen tanks or other needed equipment.
f. Complies with universal precaution and with all infection control policies and procedures
g. Provides emotional Resident and family care.
h. Maintain Resident privacy.
i. Responds appropriately to emergency situations
j. Assists/completes clerical and transport functions as needed.
k. Makes rounds to ensure visual contact, safety and comfort of each Resident.-

Indirect Care
a. Maintains a safe/clean work environment and completes assigned environmental duties
b. Demonstrates appropriate actions in environmental emergency situations.
c. Employs appropriate lifting/moving, transfer and assistive devices and demonstrates safe and proper body mechanics.
d. Utilizes equipment in a safe manner.
e. Reports unsafe equipment and working conditions to appropriate individuals.
f. Offers assistance to coworkers when needed.
g. Participates in QI activities as directed.
h. Practice cost effective measures in the use of supplies and equipment.

Enters Information on the Resident's Records/Charts
a. Enters specific information onto the patients' records using the Computerized Patient Record System (CPRS).
b. Enters information regarding the care rendered and the condition and progress of the Resident.
c. Performs direct patient support work including personal patient care and/or basic patient education.

Personal Resident Care
a. Performs a wide variety of duties aimed at increasing the comfort and spirit of the Resident.
b. Takes care of the Residents routine care and comfort needs for psycho/social/spiritual well-being, personal hygiene, physical comfort, nutrition, elimination, prevention of skin breakdown, rehabilitation, safety, etc.-

Resident Teaching
a. Teaches Resident and family members the necessity to continue the procedures for proper health· care.
b. Assists with specific health teaching, such as reminding diabetic patients of the importance for skin care and following a diet, reinforcing the importance of exercise and diet for the cardiac patients, etc.-

Environment of Care
a. Support professional staff and Residents as needed with maintaining a clean, safe environment of care.
b. Cleans bedside tables, stocks linens, cleans wheelchairs and other direct resident care equipment using appropriate precautions-

Resident Safety
a. Use standard precautions and personal/Resident protective devices
b. Recognizes and reports unsafe situations. Initiates appropriate emergency interventions
c. Maintains a safe/clean work environment, ensuring Resident privacy
d. Participates in unit-based medical center and organizational in-services and continuing education activities
e. Adheres to dress-code policy
f. Completes all TMS in a timely manner

Work Schedule: Full Time

Starting at $36,565 Per Year (GS 00)

We are currently hiring for a Learning & Behaviour Support Assistant to begin at a dynamic school in Bolton, Greater Manchester. This is a temporary role with the view to becoming permanent, beginning as soon as possible.

The successful candidate will assist the Year Progress Leads in ensuring that all students maximise their progress and attainment by supporting them to remove any barriers to learning. They need to be role models in terms of conduct, dress and professionalism and in the way that colleagues and students are treated. The postholder is expected to support the academy’s ethos at all times. They will liaise closely with the staff across the academy to ensure that the students pastoral needs are fully met.

Purpose of the Job:

Support the Teachers and Year Progress Leads in overseeing the academic, pastoral and welfare of all students.
Support positive behaviour through a range of interventions, rewards and consequences, using careful analysis of data to identify students in need.
Support the welfare of the students; follow up incidents, maintain accurate and detailed records, meet with parents as required, liaise with appropriate support staff, liaise with outside agencies as appropriate.
Support the organisation of any whole year group trips or other activities, such as alternative curriculum days, charity events, options process, enrichment and programmes of revision, as appropriate to the year group.
Respond to parental enquiries as appropriate through telephone calls, emails and meetings, and keep accurate records of all communication with parents.
Support the monitoring of attendance of all students and work with tutors, the Attendance Officer and Year Progress Leads to maintain excellent attendance across the year group, putting interventions in place as appropriate.
Ensure that all students are properly safeguarded at all times
Contribute to the personal development of all students.
Encourage and motivate students’ involvement in critical events (e.g. induction, work experience, interviews, career guidance, etc).
Offering support to students with welfare problems, through discussion, practical resolutions and where necessary signpost to support
Contribute to the mentoring of under-performing students.
Support the aims, values, mission and ethos of the academy and participate in a team approach to all aspects of school life
Attend and contribute to staff meetings and INSET days as required, and identify areas of personal practice and experience to develop.
Safeguarding

Ensure personal understanding of the duties and responsibilities in relation to child protection and the safeguarding of children and young people. This includes understanding of the academy Child Protection Policy, Safeguarding policy and Code of Conduct.
Ensure all issues relating to pupils are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure a personal and up to date understanding of safeguarding requirements
Health, Safety & Security

Ensure a personal awareness of and compliance with, policies and procedures related to health, safety, and security, confidentiality, and data protection
Ensure concerns are reported immediately to the delegated member of staff
Attend mandatory training and refreshers to ensure personal and up to date understanding of relevant policies and practices
Equity, Diversity & Inclusivity

Contribute to the development of a workplace culture that promotes equity, diversity and inclusivity
Other Duties

The post holder may be expected to carry out duties other than those given in the job description where the level of responsibility is similar and he/she has appropriate qualifications or receives appropriate training to carry out these duties
To embody the academy’s values both on and off site.
As a new academy, job roles will evolve as the school grows and develops. The above list is not exhaustive and may be subject to amendment in due course in discussion with the relevant employee.
MAT Recruitment is committed to safeguarding and promoting the welfare of children and young people in line with KCSIE 2023. In order to meet this responsibility, we follow a rigorous selection process.

MAT Recruitment is an equal opportunities employer; therefore, we welcome applications from all suitably qualified persons.

**Purpose of the job:**

I am an older gentleman who has dementia living in the Camden area. I require a bank carer/assistant that can cover my existing team when they are on holiday or off sick.

I love to go out daily and have regular daily activities. I am looking for someone to accompany me to Chalk Farm NW1 to my lunch club, and then head down to Camden Town NW1 for my art class.

I am a very chatty man and likes a laugh and dancing. I am also a Frank Sinatra fan, and an Arsenal supporter. The qualities Im looking for in a PA are the following: they should like to have some banter, be able to walk well as I enjoy walking, have knowledge of the Camden area, and if not be able to use google maps on their phone. Some of my activities may involve bus journeys so using public transport is a necessity.




**Hours and rate of Pay:**


* £14.10 per hour
* Up to 30 hours per week as and when required.
* Guaranteed hours for 23/12/24, 27/12/24, 30/12/24 and 2/1/25.




**Supervision:**


* My personal assistant is accountable to the employer in all aspects of their work. They should always ask what my needs are and listen to my directions and requests.




**Main Duties:**


* Support to access the community to engage in various social activities.
* Assist with personal care, breakfast preparation, prompts with medication, light cleaning and laundry.




**The main duties identified in the job description are examples of the expectations required; there may be occasions where you are reasonably requested to provide additional activities to be undertaken inside or outside of the home.**




**Personal Assistant Specification:**


* My assistant must be honest, trustworthy, and reliable.
* My assistant must respect my privacy and always maintain my dignity.
* My assistant must be enthusiastic and flexible with a caring disposition.
* You must be able to work well independently.




**The post is subject to an enhanced DBS disclosure which will be funded through your employer.**

****

**Vacancy closing date: 03-Dec-2024**

Sugarman Health and Wellbeing is currently seeking a Care Assistant to provide care and support to a Service User with C2 spinal cord injury with a Tracheostomy and fully dependent on ventilation to breathe. The service user has full capacity and care will be provided in the Service user's own home.

We are recruiting for individuals with Excellent interpersonal skills, resiliency, and an eagerness to make a real difference in someone's life are all key to being successful in this role.

This is a fantastic opportunity for care professionals with an interest in specific complex conditions who want to develop their skills and knowledge whilst gaining experience.

In return you would become an essential part of his life and make an impact promoting their independence and daily life activities in the safest manner possible and become part of our existing care team in fulfilling this exciting role.

We are looking to employ carers who are passionate about giving the best care they can and promoting independence.

• Experience in care: Essential
• Driver: Essential - Able to drive a mobility van
• Job Title: Health Care Assistant
• Hourly Rate: £12.00 up to £18.50 (following probation and compliance period increase rate once clinical sign-off up [ tp £18.50ph)
• Starting pay Days shifts Monday to Friday £12ph weekdays & £15.50 weekends
• Starting pay Night shifts Monday to Friday £14ph weekdays & £16.50 weekends
• Package Location: Ripponden
• Shifts Available: 07:00 - 19:00 Days or 19:00 - 07:00 nights

Investing in our people is of the utmost importance to us. Harnessing potential, we want to improve your job satisfaction and endeavour to support your career aspirations with our training and development programme.

Main Responsibilities of a Health Care Assistant

• Support a client with a spinal injury, tracheostomy and ventilator
• Flexible in working both days and nights over a 4 weekly Rota period
• Moving and Handling
• Personal Care
• Prepping and cooking meals
• Supporting and maintaining all clinical needs
• Must be a driver
• Nonsmoking/vaping
• Enabling an active lifestyle
• Bowel management/care
• Physical jobs included, such as gardening, digging and long walk

Sugarman Health and Wellbeing Benefits:

• Full training support from our nursing team to up skill you in managing clinical needs
• Weekly pay and automatically enrolled into pension scheme
• Monthly Rota
• Opportunity to go on holiday abroad and go away in the UK
• Career progression with full support from management
• QCF training course offered with this role

Experience/Skills Required for this Health Care Assistant role:

• Minimum 1 years' experience in care
• Willingness to undertake training
• Effective communication skills (Fluent in English Language)
• Ability to handle clinical care in the community
• Attention to detail
• Positive attitude

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHAK

Customer Service Administrative Assistant needed in Wembley

The rate is £17.27ph PAYE

This is a temporary role

The reference number is: 5258412

The successful candidate will provide customers and other stakeholders, first contact resolution for Housing & Neighbourhoods service area enquiry types via phone, email, web chat and social media channels. They will provide a prompt, efficient and professional service and demonstrate the highest standards of customer care at all times and will carry out all duties in accordance with relevant Customer Service policies, procedures and standards to ensure the delivery of excellent services to customers and stakeholders.

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Kirsty@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Customer Service Assistant

Exciting opportunity to join a vibrant and busy regional NSW council
$61.9k to $68.5k plus superannuation
Assist in meeting Council priorities and organisational goals
Permanent Full-time opportunity
Ongoing training and support

About Council
At Narrabri Shire Council, we are dedicated to enriching our community's lives by providing professional, friendly customer service. As Council's first point of contact, you will provide friendly and efficient customer service, conveying our corporate values to the community through your dealings with them.
About the Role:
As a Customer Service Assistant, this position is perfect for individuals who are passionate about customer service, excel in problem-solving, and are committed to delivering the best possible experience to our community. Your responsibilities will include: 

Providing professional, customer service, including front counter interactions, call centre operations, and telephone manner




... Click here to view more detail / apply for Customer Service Assistant

Major Program Support Assistant (OA) duties include

Health Benefits Enrollment and Eligibility Advisor:

• Advises applicants of the health care benefits they are legally entitled to in person and over the phone, initiates administrative processes for establishing care, adjudicates eligibility when discrepancies exist, and notifies appropriate healthcare personnel accordingly.

Decedent Affairs Duties:

• Responsible for all administrative functions related to the Decedent Affairs program including details of patient death cases occurring within the Medical Center.
• Serves as a liaison between Medical Center staff, next of kin, organ/body donation recovery units and funeral directors.

Beneficiary Travel Advisor:

• Demonstrates working knowledge and technical proficiency in Beneficiary Travel program administration using eligibility criteria and regulatory authorities to appropriately administer program benefits to eligible patients and caretakers.
• Prepares and processes claims for travel reimbursement, authors vouchers to reimburse travel cost to eligible beneficiaries and communicates eligibility criteria to the patient.

HOPTEL:

• Perform administrative responsibilities in management of Hoptel services.
• Ensure guest meet eligibility requirements and are able to independently function in the Hoptel environment according
  to orders/Hoptel notes.

Admissions:

• Will be responsible for monitoring and processing admissions and transfer of inpatients from clinics and the Emergency Room accurately and in a timely manner.
• Is required to determine eligibility for inpatient status, including medical, surgical, behavioral health, domiciliary, and long term care and alerting management/admitting provider regarding ineligible patients submitted for admission.

Note: The above is not an exhaustive list of duties and you will be expected to perform additional tasks as necessitated by the supervisor or designee.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory, qualification, and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: Monday- Friday, 8:00am-4:30pm
Ad-hoc Telework: Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position
Position Description/PD#: Program Support Assistant (OA)/PD21T53A
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $41,328 Per Year (GS 5-6)

Major duties include but are not limited to:

• Performs the administrative and personnel management functions relative to staff supervised.
• Establishes guidelines and performance expectations for staff, which are clearly communicated through the formal employee performance management system.
• Observes workers' performance; demonstrates and conducts work performance critiques.
• Provides informal feedback and periodically evaluates employee performance.
• Resolves informal complaints and grievances.
• Develops work improvement plans, recommending personnel actions as necessary.
• Provides advice and counsel to workers related to work and administrative matters.
• Effects disciplinary measures as appropriate to the authority delegated in this area.
• Reviews and approves or disapproves leave requests.
• Assures that subordinates are trained and fully comply with the provisions of the safety regulations and with VHA Scheduling Directives 1230, 1231, 1232
• Plans work to be accomplished by subordinates; set and adjust short-term priorities and prepare schedules for completion of work.
• Assigns work to subordinates based on priorities, selective consideration of the difficulty and requirements of assignments, and the capabilities of employees.
• Receives and relays incoming and outgoing telephone and intercom messages.
• Receives and responds to unclear inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Receives and directs patients and visitors, answers routine inquiries and obtains necessary record information prior to patient's visit.
• Makes patient appointments and/or makes or assists in making the determination as to the patient's eligibility for benefits.
• Receives, schedules, and routes patients applying for care.
• Receives new and recurring applications for care.
• Procures data from official records, verifies information contained in the application.
• Enters no-show information for patients who fail to report for scheduled appointments, rescheduling patients as directed by the physician.
• Determines the nature of the patient's medical care needs, questions, or complaints and answers questions, provides information, gives guidance, and initiates action as appropriate.
• Maintains contact with medical and clerical staff in various clinics and wards to resolve delays and misunderstandings in the medical administrative aspect of providing medical care.
• Responds to technical questions regarding patient rights and responsibilities and medical eligibility for care.
• Serves as key member of the patient care team providing crucial administrative advice and guidance.

Work Schedule: 8:00a-4:30p Monday-Friday
Telework: Not available.
Virtual: This is not a virtual position.
Functional Statement #: 24328-F
Relocation/Recruitment Incentives: Not authorized.
Permanent Change of Station (PCS): Not authorized.

Starting at $63,782 Per Year (GS 8)

• Receives children, youth, parents, and other visitors in a courteous and professional manner. Answers telephones, ascertains nature of call, and directs caller to appropriate staff.
• Ensures parents, children, youth, and visitors properly sign into the program prior to passing the reception area of the facility. Monitors children’s departure to ensure only authorized individuals remove them from the building.
• Registers/terminates children/youth within the CYS program and/or waiting list database. Utilizes the Child and Youth Management System (CYMS) to record transactions for customers and to enter data into predefined categories for reports and tracking.
• Provides administrative support including mail preparation, copying, distribution, correspondence, memorandums, briefings, Daily Activity Reports, and other requirements for day-to-day operations.
• Articulates policies relating to patron fees, waiting lists, enrollments, terminations, and program events. Coordinates vacancies and reservations for the hourly care program as required.

Starting at $36,209 Per Year (NF 2-3)

Working hours: 30 hours per week
Interview Date: To be confirmed
We are looking to recruit an Assistant Support Worker to join Greig House. The service will support up to 20 Young People within Grieg House, located in Poplar, London.
The service will;

provide person centred individual support, to Young People with low to medium support needs.
follow Trauma and Psychologically informed frameworks for support provided to Young People

Young People will be referred to the service by the Housing Options and Support Team (HOST) and the Through Care Services (TCS)
Key Responsibilities: The role of Assistant Support Worker is an inspirational one and key to achieving successful outcomes for clients. As a positive male or female role model you will provide assistance with delivering a high-quality programme of support which promotes client choice and control. You will address clients support needs, enable them to make positive life choices and ultimately empower them to lead more sustainable lifestyles. You will complete day to day activities including administration tasks and reception duties to support the successful operation of the service.
The successful candidate(s) will be able to demonstrate:

Motivation towards supporting vulnerable clients to achieve focussed and positive life outcomes
Good customer service, time management skills with the ability to prioritise workload
Good verbal and written communication skills
Proficient in a range of IT packages including Microsoft
Will be able to work within the ethos of The Salvation Army with regard to delivering services to vulnerable people without discrimination

Desirable attributes include:

GCSE’s including English and Maths (or equivalent)
Knowledge of Health & Safety and Safeguarding of Clients and Staff
Experience of working with vulnerable clients in a supportive setting.

In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references, proof of right to work in the UK and Enhanced with barred list Adult DBS Disclosure
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
Medical Support Assistant: vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Supervisory, Medical Support Assistant in Community Care is aligned under the direct supervision of the Deputy Chief, Community Care. The primary duties of the Supervisory Medical Support Assistant (SMSA) may include but are not limited to:

• Plans and directs administrative and technical duties in support of referral management
• Assigns and evaluates work of subordinate staff
• Resolves complex problems so that patient services are met
• Evaluates new products, equipment, and systems and makes recommendations
• Identifies educational and training needs
• Makes final decisions on staffing selections
• Evaluates performance and takes disciplinary actions
• Plans and directs activities for support staff
• Extracts and analyzes data for reports
• Schedules appointments, consults, and tests
• Ensures transfer or medical records from and to the VAMC and other facilities
• Tracks patient's appointment status in the community
• Reviews VSSC or other reports to validate consult tracking
• Makes follow-up calls on a daily basis
• Verifies and updates demographics and insurance information
• Researches Optum database to assist Veterans with finding medical care in the community

Work Schedule: Monday-Friday 7:30am-4:00pm To be discussed at interview
Recruitment Incentive (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child.
Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: Available This position may be authorized for ADHOC telework. ADHOC telework eligibility will be discussed with the hiring manager after completion of trainings and competency evaluation no later than 90 days after employment.
Virtual: This is not a virtual position.
Functional Statement #: 629-00052-F
Permanent Change of Station (PCS): Not Authorized

Starting at $54,292 Per Year (GS 8)

Learning Support Assistant Role - January 2025

Hays Education are seeking a Learning Support Assistant for an SEN School in Manchester to join their provision team in January 2025. This individual must be passionate and committed to supporting children with Special Educational Needs and Disabilities (SEND). This is a temporary role with the potential to become permanent.

Why Hays?

Hays Education works with an extensive network of schools, providing Learning Support and Teaching Assistants to SEND schools in Manchester and surrounding areas for over 25 years. We offer competitive daily rates of £95 - £115 and access to free online professional development training. You will also join our Hays Refer a Friend Scheme where you could receive £350 for every successful referral. We provide full holiday entitlement and access to exclusive jobs which are not advertised in the public domain.

About You

• Experience working with children and young people with SEND
• A compassionate, nurturing and patient individual
• Strong differentiated communication techniques
• Able to provide tailored support and give structure to students
• The ability to work both independently and effectively in a team
• Enhanced DBS certificate (or be happy to obtain one)
• Overseas Police Clearances (if applicable) and professional reference checks

If you are looking for your next learning support assistant role in January 2025, please contact Amy Fitzgerald at Hays Education to discuss this opportunity further.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk