Total 16 Junior Executive level Customer Service job vacancies in Prescot, L34 1PJ

About The Role
This role will be working Nights full time 8-8

In your role as a Care Assistant at HC-One, you’ll value kindness above all. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell.

By joining HC-One you’ll have a wonderful opportunity to give something back to those people.

Right now, we’re looking for an enthusiastic and committed Care Assistant to join the team at our care home. Whether we're providing long or short-term, convalescence, respite or palliative care, our focus is on providing the highest quality service at all times.

As a Care Assistant under the guidance of a Registered Nurse, taking responsibility for the physical and emotional well being and social needs of our residents. Assisting residents with personal care activities such as washing, personal hygiene, dressing and assisting with meals.
Delivering a level of care that truly comes from the heart. It’s about making sure our residents never lose their dignity or sense of individuality as you get involved in general activities within the care home. And, whether you’re helping someone with limited mobility to learn to use an aid, offering emotional support to a confused or distressed resident or delivering care to someone at the end of their life, you’ll always have their well-being in mind above anything else.
Safeguarding is everyone’s responsibility and therefore it is important that you are able to recognise the signs which may indicate possible abuse, harm or neglect in its different forms and know what to do if there are any concerns. All colleagues are required to attend safeguarding training appropriate to their role and to undertake additional training in associated areas. You also have the ability to seek appropriate advice and report concerns, including escalation if action is not taken.
About HC-One
At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.
To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.
We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.
Our dedicated, professional colleagues strive to always deliver outstanding care – and we care about our talented teams too, supporting them in their professional and personal growth. We are committed to developing people that work for us through robust career pathways, CPD and post graduate programmes. Throughout your career, HC-One will invest in you with great opportunities to progress into regional and national roles.
We’ll provide full training, so it’s a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your well-being:

- Great work life balance
- An hourly rate is subject to experience and qualifications
- Paid Enhanced DBS/PVG
- Free uniform
- During a shift of eight hours or more a nutritious meal will be available
- Company pension scheme
- 28 days annual leave inclusive of bank holidays
- Group life assurance cover
- Wagestream - financial wellbeing and flexible access to pay as you need it
- Award-winning learning and development and support to achieve qualifications
- GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16
- An opportunity to learn from experienced colleagues as part of an outstanding and committed team
- Colleague discounts – Access to over 1600 high street discounts including carefully selected discount partners
- Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
- Excellent recognition schemes such as ‘Kindness in Care’ and Long Service Awards
- An attractive refer a friend scheme of up to £1000 per referral, depending on the role

We prioritise inclusive working practices and invite applicants from all backgrounds into our HC-One family. We are committed to providing the quickest possible turnaround from the point of making you a job offer to you starting with us on day one with full support provided on your journey.

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An exciting opportunity has arisen to work as an Assistant Psychologist within Step 4 Psychological Therapies Knowsley. We are currently recruiting for 2 full time permanent posts.

The role of the Assistant Psychologist is to support and enhance the professional psychological care of clients within the service by delivering effective and evidence-based psychological therapies. Under supervision and with access to relevant CPD opportunities the Assistant Psychologist will also undertake direct work with clients individually and in group settings within a stepped model of care. The Assistant Psychologists will work closely with qualified Psychological Professions colleagues on research, evaluation and audit projects, and will be expected to be an active member of the MDT.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To support Clinical Psychologists undertaking psychological assessments of clients applying psychologically based psychometric tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the client’s care.

To assist in the formulation and delivery of interventions involving the psychological treatment and/or management of a client’s problems, under the supervision of a qualified clinical psychologist, in a community setting, as appropriate.

Having received instruction through supervision, to provide one-to-one consultations with service users, working autonomously within the limits of this instruction and within personal competence.

To use a degree of initiative and work independently with service users on planned work, and to exercise judgement based on good practice (NICE) and local operating procedures.

To work with potentially distressing material in relation to service users’ personal histories and presentation, including risk to self and others.

Preparing agreed assessment reports accurately in the accepted format.
Where required, to assist in the coordination and running of therapeutic groups.

In common with all professional psychologists, to receive regular clinical supervision in accordance with professional practice guidelines.

To develop skills and competencies that assist in the delivery of current duties through engagement with CPD opportunities and self-guided learning

To contribute to the training and support of other staff.

To assist in the design and implementation of service development projects within the service as required.

To attend MDT meetings in which service developments are planned and discussed.

To assist in the design and implementation of audit and research projects.

To undertake data collection, analysis, the production of reports and summaries, using IT and statistical programmes.

To undertake searches of evidence-based literature and research to assist qualified professional psychologists in evidence based practice in individual work and work with other professionals.

To contribute to the development and maintenance of high professional standards of practice, through active participation in training and development programmes, in consultation with the supervisor.

To maintain clinical record keeping and report writing in accordance with professional codes of practice of the British Psychological Society and Trust policies and procedures.

To prepare test materials and visual aids as required.

To undertake specific administrative duties as required.

The post holder must maintain the confidentiality of information about patients, staff and other Trust business in accordance professional codes of conduct and relevant legislation such as the Data Protection Act.

Promote the concepts of equality of opportunity and managing diversity Trust wide.

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for patients, visitors and employees.

Maintain consistent high professional standards and act in accordance with the relevant code of professional conduct (if applicable). Employees are expected to participate in the performance review process.

Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.


This advert closes on Friday 25 Oct 2024

This is an exciting opportunity for an experienced Health Practitioner Assistant/Health Care Assistant to join the Integrated Community Reablement Assessment Service (ICRAS)

NVQ Level 3 - Health & Social Care is an essential criteria

We have a number of posts working around Liverpool and acute sites, providing care and support for patients who require support with keeping them at home rather than admitting them to hospital or patients who have been in hospital and require support to ensure that their assessments for care are made in their own home rather than hospital.

We welcome all candidates that are committed to providing patients with high standards of care and work in line with Mersey Care values at all times in striving for perfect care.

The successful candidate will have the opportunity to learn, develop and practice a variety of skills, as well as being a valued member of our exceptional multi-disciplinary team.

The post holder will join our Urgent Care team, the post will be based within Acute front door areas, this is an exciting opportunity to gain experience and develop your skill, the post will be fixed term until end of March 2025.
1. Work as a member of the multi-disciplinary team.
2. Undertake a range of patient interventions within the scope of NVQ level 3 skills for patients as delegated by team leader or other qualified clinical staff.
3. Offer advice to patients and carers on a wide range of health issues to include health promotion, lifestyle advice and self-care.
4. Plan and organise own work schedule once delegated from team leader or Senior Nurse Practitioner
5. Undertake basic patient observations.
6. Work within existing clinical guidelines, policies and infection control procedures.
7. Offer advice and support to patients and families in a wide range of situations.
8. Communicate factual and sensitive information within confidentiality guidelines to patients, ensuring all information is appropriately documented and reported back to the team leader.
9. Demonstrate own role to new starters and students.
10. Ensure safe moving and handling techniques in the delivery of patient care, this can include the safe use of equipment.

Communicate information to multi-disciplinary team and other agencies as appropriate. Undertake further training to gain skills in other areas.

Deliver patient care within essence of care standards and Trust guidelines and policies. Document care delivered within hand-written or electronic patient records. Participate

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

The post holder is responsible for the delivery of clinical care and support under the supervision of a registered nurse to a defined population. Supported by a nurse practitioner, they will deliver care within the boundaries of their role. They will work effectively and collaboratively within the team to meet the needs of patients, support the delivery of policy and procedures and provide clinical leadership.

Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

Post Holder will be based within Acute front door areas, working across 7 days and extended hours.


This advert closes on Tuesday 22 Oct 2024

Advert

EDUCATION, LEISURE AND HOUSING
Papdale Primary School

Support for Learning Assistant

17.5 hours per week, Term Time
Temporary up to 31 March 2025
£25,918 - £26,119 pro rata / £14.20 - £14.31 per hour (including Distant Islands Allowance)

Suitable candidates are sought for the above vacancy of Support for Learning Assistant to work in Papdale Primary School. As a member of the school team you will be expected to work with pupils, colleagues and parents.

We require candidates to have experience in working with young people and to be committed to supporting, encouraging and including all children in achieving their potential.

You should have a good general standard education including evidence of competency in literacy and numeracy.

This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme in respect of regulated work with children.

You should be able to travel efficiently and effectively between various work locations within Orkney to meet the operational requirements of the Service.

Prospective applicants are invited to discuss the post by contacting Emma Billington, Head Teacher on 01856 872650 or email emma.billington@glow.orkneyschools.org.uk.

Closing Date: Sunday 20 October 2024

Please note that interview expenses are not payable for this post.

Proud member of the Disability Confident employer scheme

We are looking for Care Assistants to provide care for clients in their own homes within the South Liverpool area.

Pay rates – From £13 per hour PLUS Holiday pay PLUS Pension

Working hours – AM shift – 06:45am – 3:00pm / PM shift 3:00pm – 11:00pm

DRIVERS REQUIRED WITH ACCESS TO YOUR OWN CAR

You will be required to commute to the following areas – Knowsley , Huyton , Croxteth , Childwall , Wavertree, Bellevale, Mossley Hill, Speke, Halewood & surrounding areas.

Working Alcedo Care gives you:-

• Excellent pay rates from £13.00 per hour PLUS holiday pay PLUS pension
• Enhanced rate of pay for bank holidays
• Holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Work/Life Balance we’ll work with you to agree what work days suit you best
• DBS payment scheme to help with added cost of a DBS
• £250 Bonus when you refer a friend to be an Alcedo Carer.
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.

No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

Skills and qualities required –

• Must be 18 or over
• Must be flexible and able to work within the hours of 6:45am – 11pm with some weekend work
• The right to work in the UK

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen for a Permanent position of Personal Assistant to the Mental Health Care Division Senior Leadership Team based at Kings Business Park, Prescot

The hours are full time 37.5 per week, Monday to Friday 9 am to 5 pm.

The post holder will be required to provide a comprehensive, confidential, efficient and effective secretarial/administrative support to the Associate Director of Nursing and Patient Experience with additional support to senior managers within the Adult Mental Health Directorate as and when required.

To ensure that all expected requirements are carried out efficiently and in a timely manner to facilitate all aspects of the day-to-day management of the service.

To have confidence and the ability to work on own initiative with minimum of supervision.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To receive in and record all aspects of incoming mail (postal, email) ensuring that all urgent issues are brought to the Associate Director’s attention for immediate action. Use initiative and take action on aspects of mail that require further enquiries before passing to the Associate Nurse to respond.

To deal with a variety of incoming telephone calls in a professional manner and record appropriately, using initiative to deal with matters where possible, taking messages and redirecting calls as appropriate. This may include dealing with service users and their relatives in distressed circumstances. In these instances, the use of tact and empathy is essential.

To produce a variety of documents, letters, memos and reports using Microsoft Office and other IT packages as requested. Typing can be by audio, manuscript, copy or dictation.

To manage and maintain the Associate Director’s electronic diary and utilise his/her time in the most effective way. This will involve the exercise of tact and persuasion to ensure that, as far as possible, the Associate Director’s availability takes priority. Where appropriate, manage the diaries of other members of the Mental Health Care Division Management Team in the same way.

To have overall responsibility for administration of meetings such as organising dates, times, venues and order refreshments as required. Prepare agenda and papers for all meetings chaired by the Associate Director and ensure that all paperwork pertaining to these meetings is available and distributed on time. Attend these meetings and produce
minutes within agreed timescales. Ensure minutes are circulated once ratified to appropriate group.

To maintain a Bring Forward system to ensure that all papers and agendas are ready for meetings at which the Associate Director attends.

Ensure a system is in place to follow up any outstanding queries, comments and actions. Retrieve these issues on a weekly basis and take relevant action, ensuring that the Associate Director is kept aware of actions taken at all times.

Please refer to attached Job Description for full list of duties and responsibilities.






This advert closes on Sunday 22 Sep 2024

Advert

EDUCATION, LEISURE AND HOUSING
Papdale Primary School

Support for Learning Assistant

15 hours per week, Term Time
Temporary up to 31 March 2025
£25,918 - £26,119 pro rata / £14.20 - £14.31 per hour (including Distant Islands Allowance)

Suitable candidates are sought for the above vacancy of Support for Learning Assistant to work in Papdale Primary School. As a member of the school team you will be expected to work with pupils, colleagues and parents.

We require candidates to have experience in working with young people and to be committed to supporting, encouraging and including all children in achieving their potential.

You should have a good general standard education including evidence of competency in literacy and numeracy.

This post is subject to membership of the Protecting Vulnerable Groups (PVG) Scheme in respect of regulated work with children.

You should be able to travel efficiently and effectively between work locations within Orkney to meet the operational requirements of the Service.

Prospective applicants are invited to discuss the post by contacting Emma Billington, Head Teacher on 01856 872650 or email emma.billington@glow.orkneyschools.org.uk.

Closing Date: Sunday 29 September 2024

Please note that interview expenses are not payable for this post.

Proud member of the Disability Confident employer scheme

Liverpool Community Physiotherapy service provides therapy and rehabilitation in patients homes.We aim to promote independence and improve quality of life for people with physical problems caused by accidents, ageing, disease or disability. These include respiratory conditions, orthopaedic and musculoskeletal conditions, mobility issues, neurological conditions and those receiving palliative care.

We’re looking for a therapy assistant/assistant practitioner to join our multidisciplinary team across Liverpool. If you’re motivated, with therapy experience and skills, a passion to be part this service, and share our aim for perfect care, we’d like to hear from you.

The role involves working across Liverpool community teams (North, Central, South, Care Homes, Neuro and Falls) on a rotational basis to provide support to our patients in their homes and other community settings, which will enable you to develop skills and flourish within your career. If this interests you, come and join our fantastic team.

We’re a very supportive team with physiotherapists, occupational therapists and assistant practitioners.

We’ll encourage your development whether through training, job shadowing, internal promotion etc.

What we offer
• A robust support structure with regular clinical supervision and performance development review
• A comprehensive in-service training programme
• Opportunities to support service delivery including audits, in-service training, etc.
• Peer group support
• An innovative NHS Trust that’s committed to investing in its future and its staff
• Be part of the development of services at the centre of the future direction of healthcare
• Structured career progression, support and opportunities
• Flexible working patterns and our commitment to a good work life balance.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles

Work collaboratively within the team and with other agencies to deliver local and national health priorities and objectives.

Be accountable for own clinical practice.

Deliver care in line with national quality standards and Trust policy.

Work within the skills and competencies expected of the role.

Act as an advocate and champion for clients.

Support clinical staff in managing long term conditions.

Lead on health promotion activities as required.

Undertake clinical tasks, following patient specific direction.

Communicate effectively with patients and carers recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Participate in individual clinical supervision.

Participate in audit as required by the organisation.

Undertake all relevant mandatory training.

Travel across the Liverpool City Region to deliver care in patient's homes & community settings.


This advert closes on Sunday 15 Sep 2024

This is an exciting opportunity to join the Community Physical Health Team as we move into a new model working closer with our Primary Care colleagues to deliver health assessments for people with a severe mental illness.

The post is open to qualified Assistant Practitioners covering South Sefton & Liverpool areas.

The post holder will demonstrate excellent clinical and communication skills and be a team player working closely with the Community Physical Health team and Primary Care.

You will have a clear commitment to person-centred care and will be able to demonstrate this in your work with individuals, families and teams. You will be expected to work under the supervision of the band 7.

The post holder will provide physical health assessments, health promotion advice in line with national guidance and sign post / refer people on to appropriate services/organisations to meet the needs identified through their health assessment. There will also be a requirement of the successful candidate to work with the team in developing and delivering enhanced support to the identified patient group and monitoring the impact of their interventions on patient outcomes.

Shortlisting planned for: 29 July 2024

Interview planned for: 5 August 2024 (subject to change)

To provide clinical assessment, screening and intervention for the physical health needs of our client group.

To work with the qualified nurses in meeting the health outcomes of our clients and provide person centered intervention and holistic care.

To liaise and link in with identified GP practices ensuring the patients needs are appropriately identified and met

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To contribute to the delivery of Physical Health assessment, care Plans under the direct supervision of the practitioner

To be proactive in maximizing health, well being and social inclusion of service users

To report any concerns or identified physical health issues to the MDT, nurse practitioner and or GP This should include any concerns arising from the service-users environment, physical or mental health.

To maintain effective communication between the community physical health team, individuals, relatives, carers, community mental health teams and primary care services

To use a variety of verbal and non-verbal skills to overcome communication barriers presented by service users due to their learning disability and mental health needs.

As directed by the qualified practitioners, play a specific role in maintaining a safe environment for service users, staff and visitors.

To carry out specific duties that contribute to the assessment of service user’s physical health assessment, health interventions and sign posting.

To carry out, under supervision or direction, activities, which optimize service user’s level of functioning and develop meaningful activities for individuals and groups.

To use skills and techniques, gained during mandatory training, to de-escalate situations where service users become physically and verbally aggressive.


This advert closes on Wednesday 4 Sep 2024

We are looking for Care Assistants to provide care for clients in their own homes within the South Liverpool area.

Pay rates – From £13 per hour PLUS Holiday pay PLUS Pension

Working hours – AM shift – 06:45am – 3:00pm / PM shift 3:00pm – 11:00pm

DRIVERS REQUIRED WITH ACCESS TO YOUR OWN CAR

You will be required to commute to the following areas – Knowsley , Huyton , Croxteth , Childwall , Stockbridge Village , Whiston , Halewood , West Derby & surrounding areas.

Working Alcedo Care gives you:-

• Excellent pay rates from £13.00 per hour PLUS holiday pay PLUS pension
• Enhanced rate of pay for bank holidays
• Holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Work/Life Balance we’ll work with you to agree what work days suit you best
• DBS payment scheme to help with added cost of a DBS
• £250 Bonus when you refer a friend to be an Alcedo Carer.
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.

No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

Skills and qualities required –

• Must be 18 or over
• Must be flexible and able to work within the hours of 6:45am – 11pm with some weekend work
• The right to work in the UK

Proud member of the Disability Confident employer scheme

An exciting opportunity has arisen to work as an Assistant Psychologist within Step 4 Psychological Therapies Knowsley. We are currently recruiting for 2 full time permanent posts.

The role of the Assistant Psychologist is to support and enhance the professional psychological care of clients within the service by delivering effective and evidence-based psychological therapies. Under supervision and with access to relevant CPD opportunities the Assistant Psychologist will also undertake direct work with clients individually and in group settings within a stepped model of care. The Assistant Psychologists will work closely with qualified Psychological Professions colleagues on research, evaluation and audit projects, and will be expected to be an active member of the MDT.

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

To support Clinical Psychologists undertaking psychological assessments of clients applying psychologically based psychometric tests, self-report measures, rating scales, direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the client’s care.

To assist in the formulation and delivery of interventions involving the psychological treatment and/or management of a client’s problems, under the supervision of a qualified clinical psychologist, in a community setting, as appropriate.

Having received instruction through supervision, to provide one-to-one consultations with service users, working autonomously within the limits of this instruction and within personal competence.

To use a degree of initiative and work independently with service users on planned work, and to exercise judgement based on good practice (NICE) and local operating procedures.

To work with potentially distressing material in relation to service users’ personal histories and presentation, including risk to self and others.

Preparing agreed assessment reports accurately in the accepted format.
Where required, to assist in the coordination and running of therapeutic groups.

In common with all professional psychologists, to receive regular clinical supervision in accordance with professional practice guidelines.

To develop skills and competencies that assist in the delivery of current duties through engagement with CPD opportunities and self-guided learning

To contribute to the training and support of other staff.

To assist in the design and implementation of service development projects within the service as required.

To attend MDT meetings in which service developments are planned and discussed.

To assist in the design and implementation of audit and research projects.

To undertake data collection, analysis, the production of reports and summaries, using IT and statistical programmes.

To undertake searches of evidence-based literature and research to assist qualified professional psychologists in evidence based practice in individual work and work with other professionals.

To contribute to the development and maintenance of high professional standards of practice, through active participation in training and development programmes, in consultation with the supervisor.

To maintain clinical record keeping and report writing in accordance with professional codes of practice of the British Psychological Society and Trust policies and procedures.

To prepare test materials and visual aids as required.

To undertake specific administrative duties as required.

The post holder must maintain the confidentiality of information about patients, staff and other Trust business in accordance professional codes of conduct and relevant legislation such as the Data Protection Act.

Promote the concepts of equality of opportunity and managing diversity Trust wide.

Employees must be aware of the responsibilities placed upon them under the Health and Safety at Work Act 1974, paying due regard to health and safety in the workplace and management of risk to maintain a safe working environment for patients, visitors and employees.

Maintain consistent high professional standards and act in accordance with the relevant code of professional conduct (if applicable). Employees are expected to participate in the performance review process.

Support the development of performance standards within the Service/Department to ensure the service is responsive to and meeting the needs of its customers.


This advert closes on Monday 29 Jul 2024

We are looking for Care Assistants to provide care for clients in their own homes within the South Liverpool area.

Pay rates – From £13 per hour PLUS Holiday pay PLUS Pension

Working hours – AM shift – 06:45am – 3:00pm / PM shift 4:00pm – 11:00pm

DRIVERS REQUIRED WITH ACCESS TO YOUR OWN CAR

You will be rquired to commute to the following areas – Knowsley , Huyton , Croxteth , Childwall , Stockbridge Village , Whiston , Halewood , West Derby & surrounding areas.

This role will include:

• Providing personal care (including bathing, dressing, toileting)
• Supporting clients with mobility and transfers, using appropriate equipment and techniques
• Administering and documenting medication
• Documenting care activities and reporting any changes in conditions to our branch teams.

No previous experience is required as our in-house training team will ensure you are trained to the high standards of care we expect.

Working Alcedo Care gives you:-

• Excellent pay rates from £13.00 per hour PLUS holiday pay PLUS pension
• Enhanced rate of pay for bank holidays
• Holiday pay and pension scheme paid separately to hourly rates, not hidden!
• Work/Life Balance we’ll work with you to agree what work days suit you best
• Carer of the month award
• DBS payment scheme to help with added cost of a DBS
• £250 Bonus when you refer a friend to be an Alcedo Carer.
• Blue Light Card, offering thousands of discounts on things from groceries to holidays!
• Genuine healthcare career progression opportunities, including full support to complete NVQ qualifications
• Access to FREE confidential 24/7 wellbeing and mental health support

Skills and qualities required –

• Must be 18 or over
• Must be flexible and able to work within the hours of 6:45am – 11pm with some weekend work
• The right to work in the UK
•

Proud member of the Disability Confident employer scheme

We are looking to recruit to this fixed term post funded for 12 months

Do you pride yourself on exceptional customer service and have the ability to accurately process high levels of data and information?

Are you a team player, who strives to exceed goals, with a proactive "can do" attitude? Do you enjoy to learn and develop in a fast paced environment? Do you have a keen eye for detail and enjoy problem solving tasks? If so, look no further, this may be the post for you.

The trust is currently undertaking a renewal programme for colleagues who require a DBS for them to undertake their role. The role will predominately involve ensuring colleagues complete and submit a DBS application in line with Trust policy as well as producing their relevant ID in line with DBS requirements.

When in post, the successful candidate will be provided with full training in relation to the role, and benefit from a wealth of experience and knowledge which the team hold. You will demonstrate Mersey Care's values, be your best every day and support all our services across the Trust's large footprint.



Shortlistingdate is planned for 14th May 2024

Interview date is planned for w/c 20th May 2024

The postholder will be expected to maintain accurate records of outstanding checks and provide regular updates to the divisions and escalate DBS outcomes when required. Updating the staff electronic system (ESR) is also essential and will form a significant part of the role.

You should have excellent organisational and time management skills and the ability to work proactively to meet targets. You will work with colleagues across the trust and will need to be flexible in their needs, be confident in providing accurate advice and guidance throughout the process and understand the need for safer recruitment checks.


As we are based across many sites you will be an excellent communicator (verbal and written) and be willing to 'go the extra mile'.


Your IT skills will include MS packages, and experience of TRAC recruitment system and ESR would be beneficial. Knowledge and experience of DBS requirements would also be advantageous.



Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Please note this is a fixed term role for 12 months to support with this project.

Please refer to the job description and person specification for full details of this role.

For an informal discussion, contact details below


This advert closes on Tuesday 14 May 2024

Is providing excellent Customer Service ‘Your Thing’?




We are looking for a Customer Service Assistant to support our customers as they travel through our stations.




Connecting millions of people and communities across the North is our mission. With 2,500 trains a day, we connect people to jobs, friends, family, and the wonders of the North.




We're improving rail travel, enhancing the experience on board and at stations. Customers are at the heart of our business as we improve performance and create a better way to go.




We're driving economic value and sustainable growth for the North and its people. Our commitment to the environment means reducing our impact and enhancing the world around us.




Make a difference. Make it last. Make it yours. Make it easy. Make it happen. These are our values.




Ready to make them yours? Join us on this journey.




About the role:




As a Customer Service Assistant at Northern, you'll serve as the primary point of contact for our customers, ensuring they receive exceptional support and information. You'll be offering guidance on journey planning, delays, selling tickets, and maintaining station safety and appearance.



If this sounds like your thing, we'd love to hear from you.




About you:



We're seeking individuals who thrive on making a tangible difference in the lives of millions. To excel in this role, you should possess:

Dedication to Customer Service: Demonstrated commitment to delivering outstanding customer service.
Communication Skills: Excellent written and verbal communication abilities.
IT Proficiency: Comfortable in using IT and able to learn new systems quickly and confidently.
Initiative: Confidence and capability to work independently.
Our trains and stations operate 7 days a week across a whole range of different hours – early morning and right into the night. So if your lifestyle enables you to work flexible shifts on an average of 35 hours per week this could work for you.



If successful, you'll join us for a comprehensive 4-week training program based in Manchester which will run from Monday - Friday.



Our Benefits:


Because we value our people and reward hard work, we’ve created a benefits package that we think you’ll love. So, you’ll be able to make the most of:
Opportunities to progress and grow - including comprehensive training schemes and a range of online learning courses.
Full Uniform for Frontline Facing Roles - our frontline people are the face of the business, so we provide you with a stylish and high-quality uniform.
Cycle to Work Scheme - save up to 42% on the cost of a bike, while also spreading your payments throughout the year.
Free Travel on Northern services - everyone who works at Northern, plus their partners/spouses and dependents, can travel for free right across our full network of services. *Certain eligibility criteria will apply.
75% discount with other Train Operating Companies - after 2 years with us, you’ll also get discounted travel on many other rail services in the UK and Europe.
Defined Benefit Pension Scheme - you’ll rarely find a pension as good as a Northern pension, and we top up your pension with a generous 1.5 times your contribution.
A generous holiday entitlement - our holiday entitlements can help you feel like you can get away too.
Maternity and Paternity Benefits - we go above and beyond the standard, and mums can enjoy 9 months’ maternity leave on full pay while dads can make the most of 2 weeks’ paternity leave on full pay.
Employee Assistance Programme - advice, support and useful information 24 hours a day, 365 days a year on everything from family issues to lifestyle matters.
Exclusive benefits with Northern Perks - enjoy retail discounts, instant vouchers, cashback, wellbeing support and much more.

Proud member of the Disability Confident employer scheme

We are a 43 bedded care home looking to recruit full time care assistants.
Previous experience is essential and level 2 health and social care qualification preferred.
Duties include assisting residents with all activities of daily living including washing, dressing, continence care, mobility and safety and welfare. You will be required to participate in activities and ensure health and safety is maintained throughout the home.
Shifts include 7am - 4pm, 8am - 4pm, 4pm - 8pm, 8am - 8pm
All successful applicants will be expected to work alternative weekends and bank holidays ( including over Christmas)
Applicants will need to undertake an enhanced DBS check, the cost of which to be met by the applicant.