Total 2 Senior Executive level Customer Service job vacancies in Integrated Operations Center

FIND YOUR 'BETTER' AT Blue Care

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

To provide executive assistance, business and operation support to senior leader.Appointment Management, Executive and Administrative Responsibilities (40%)
To manage the intensive schedule of the leader by arranging and co-ordinating internal and external meetings/conference calls timely and effectively.
To handle intensive travel schedules and to follow through respective arrangements.
To ensure professional communications with internal business partners and external customers.
To handle critical and confidential information in a professional manner in compliance with company policies and regulatory requirements.
To act as the key co-ordinator and provide secretarial advice within the function and to assist the leader to manage medical centre operations.

Reports and Meeting Materials (40%)
To collect and consolidate business reports.
To follow up/consolidate relevant information for leaders’ meetings with internal and external parties in a timely manner.
To seek/prepare and check the meeting materials to develop efficiency of meetings/calls.

Expense Control (10%)
To manage leader’s expense claims according to corporate policies and procedures.
To ensure expense budgeting, policy and approval process are in line,

Others:
We offer comprehensive employee benefits e.g. group medical insurance

Requirements:
Tertiary education and above with formal administrative management training is preferred.
10 years of proven experience with In-depth administrative knowledge
Be proactive, independent and good interpersonal / communication skills
Good command of written & spoken English
Strong PC skills in Office Operating Software

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Support Center

If you are a current Adventist HealthCare employee, please click this link to apply through your Workday account.

 

Adventist HealthCare seeks to hire an experienced Senior Reimbursement Specialist for our Revenue Cycle department who will embrace our mission to extend God’s care through the ministry of physical, mental, and spiritual healing.

As a Senior Reimbursement Specialist you will:
•Verifies and corrects insurance information, charges and coding issues for electronic claims and manual corporate billing.
•Ensures that all billing guidelines are followed per the payer billing requirements.
•Contacts insurance companies regarding status of appeals.
•Daily reconciliation and elimination of billing backlogs.
•Follow-up on payment errors, low reimbursement, denials, etc.
•Review EOBs and initiate appeals as necessary.
•Demonstrates working knowledge of coding (CPT, HCPCS, ICD-10, etc) as it relates to billing.
•Responsible for taking and resolving patient billing calls and inquiries.
•Demonstrates an ability to troubleshoot, report to management, and/or initiate resolution of all issues that occur with regard to billing operations.
•Performs analysis, identifies trends, presents opportunity areas, and prioritizes initiatives for performance improvement in a variety of areas, including but not limited to: coding, claim submission, insurance and self-pay collections, refunds and write-off approvals.
•Routine Reporting of Key metrics include: AR days, cash collections, denials, avoidable write-offs, refunds, charge lag, bad debt, etc.
•Coordinates with accounting to ensure accurate and timely month-end financial reports

Qualifications include:
•Bachelor’s or Associates degree in Finance, Business, Accounting or equivalent experience and 7 years’ experience in this field.
•Certified medical coder a plus
•Experience with Electronic Health Records Software. eClinical Works experience is desirable.
•Must maintain a high volume of processing without compromising quality and accuracy.

Work Schedule:

Mon - Fri 40 hours weekly; hybrid remote

#GR8 Accounting & Finance

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts

• Recognition and rewards for professional expertise

• 403(b) retirement plan

• Free Employee parking

• Benefits Eligible Positions:

  • Competitive, comprehensive benefit plans [including health, employer-paid disability and life insurance, PTO]

  • Employer retirement contribution and match after 1-year of eligible employment with 3 year vesting  

  • Ancillary benefits such as flexible spending, legal and pet insurance to meet the needs of employees and their eligible family members

  • Subsidized childcare at participating childcare centers

As a faith-based organization, with over a century of caring for the communities in the Maryland area, Adventist HealthCare has earned a reputation for high-quality, compassionate care. Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

If you want to make a difference in someone’s life every day, consider a position with a team of professionals who are doing just that, making a difference.

Join the Adventist HealthCare team today, apply now to be considered!

COVID-19 Vaccination

Adventist HealthCare requires all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination and, if needed, may elect to be vaccinated at any community pharmacy or location offering COVID-19 vaccinations.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use.

 

While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act.  As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result.

 

Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. ("Nicotine products" include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).

Equal Employment Opportunity
Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer. We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture. Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background. AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.  Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs. 

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.