Total 6 Senior Executive level Customer Service job vacancies in Livingston, EH54 6XA

Job Advert

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

Finance and Property Services plays a key role within the council including the delivery of frontline services to the public in West Lothian. As part of Finance and Property Services, the council’s Financial Management Unit (FMU) is recognised as a high performing unit with a key role in ensuring the council makes the most effective use of resources to support delivery of services to customers.

The current economic climate demonstrates the importance of sound financial planning and financial support within local government. An opportunity has arisen within FMU for the recruitment of a senior service accountant to undertake a strategic role within the unit to provide a comprehensive range of financial management and planning support and advice to council services. This management post will co-ordinate the work of their team of accounting staff who support service managers to meet the council’s financial objectives.

This senior service accountant role accountant role will act as lead finance officer for a range of complex activities providing guidance to senior managers, elected members, committees and external bodies on financial management, corporate and service issues with budget planning and financial implications.

As part of a highly motivated and close working unit, the post holder will be able to devise and lead on strategies for service delivery and reconfiguration to meet financial targets and be expected to complete their duties with a minimal level of supervision using considerable initiative and independence. The post requires a high level of professional accounting expertise to contribute to the overall financial management of the council as a whole, including contributing to cross-cutting developments and projects.

You should also have the ability to prioritise workload and deliver projects and tasks simultaneously within tight timescales and operate successfully in a team environment, managing and motivating staff effectively. The postholder will be expected to set and meet high quality performance standards to ensure continuous improvement and strive to surpass these measures for their own and their team performance.

The council has a flexible working policy to support the workforce to deliver critical services whilst maintaining a work-life balance and this allows a hybrid working arrangement for this post.

You must have full membership of a recognised professional body with knowledge of local government finance, wider policy issues and relevant legislation.

Proud member of the Disability Confident employer scheme

Job Description

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

Finance and Property Services plays a key role within the council including the delivery of frontline services to the public in West Lothian. As part of Finance and Property Services, the council’s Financial Management Unit (FMU) is recognised as a high performing unit with a key role in ensuring the council makes the most effective use of resources to support delivery of services to customers.

The current economic climate demonstrates the importance of sound financial planning and financial support within local government. An opportunity has arisen within FMU for the recruitment of a senior service accountant to undertake a strategic role within the unit to provide a comprehensive range of financial management and planning support and advice to council services. This management post will co-ordinate the work of their team of accounting staff who support service managers to meet the council’s financial objectives.

This senior service accountant role accountant role will act as lead finance officer for a range of complex activities providing guidance to senior managers, elected members, committees and external bodies on financial management, corporate and service issues with budget planning and financial implications.

As part of a highly motivated and close working unit, the post holder will be able to devise and lead on strategies for service delivery and reconfiguration to meet financial targets and be expected to complete their duties with a minimal level of supervision using considerable initiative and independence. The post requires a high level of professional accounting expertise to contribute to the overall financial management of the council as a whole, including contributing to cross-cutting developments and projects.

You should also have the ability to prioritise workload and deliver projects and tasks simultaneously within tight timescales and operate successfully in a team environment, managing and motivating staff effectively. The postholder will be expected to set and meet high quality performance standards to ensure continuous improvement and strive to surpass these measures for their own and their team performance.

The council has a flexible working policy to support the workforce to deliver critical services whilst maintaining a work-life balance and this allows a hybrid working arrangement for this post.

You must have full membership of a recognised professional body with knowledge of local government finance, wider policy issues and relevant legislation.

Proud member of the Disability Confident employer scheme

Peacock Medicare are looking to recruit enthusiastic Senior Care Assistants at their Nursing Home based in Livingston for night duty. Peacock Medicare have provided 30 years of quality care to residents living with life limiting conditions such a stroke, dementia, diabetes etc, within a friendly cheerful environment.

Applicants should be dedicated to providing a quality service to older people thus enabling them to live as independently as possible within a Care Home setting. Management at both our Homes endeavour to provide as much support as possible to our employees so that they can in turn provide our resident’s with all their daily requirements. Duties involve assisting and involving residents with all aspects of physical and social care. An essential part of the work involves communicating with our older client group therefore excellent communication skills are essential.

An SVQ III in Health and Social Care is required for this post however support can be given to employees to achieve this award. Our training is well recognised across West Lothian and employees that work with us are well regarded across the community.

Successful applicants will be required to provide a Protection of Vulnerable Adults Certificate and references from a present/past employer and also to apply for registration with the Scottish Social Services Council as a Practitioner in a care home.

Senior Customer Service Administration
Full Time 9am - 4.30pm
£12.63 - £13.73p/h DOE
Immediate start!
Office based in Livingstone

We are recruiting for a rapidly growing company in Livingstone who are looking to add to their vibrant customer service department! This is a small but mighty team who work in a family-feel environment.

What will you be doing?
* Managing a customer service inbox and responding to emails
* Taking inbound calls from customers with queries
* Helping customers to process orders online
* Chasing up deliveries and processing refunds
* Liaising with 3rd parties to resolve issues
* Responding to reviews on Trustpilot

What do you need?
* Ability to work in a fast paced environment
* Showing empathy and understanding
* Excellent communication verbal and written
* Resilient and able to bounce back!
* Strong IT skills and able to use multiple systems
* Problem solving and able to prioritise work load

If this sounds like the role for you, apply now!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.

Job Advert

Senior Project Officer 36 hours per week.

The successful candidate will be required to work a shift pattern including some weekends.

West Lothian Council reserves the right to close this post early depending on applicant response levels.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

West Lothian Council Justice Services have an exciting opportunity to recruit a full time permanent Senior Project Officer to the Community Payback Unpaid Work Team. West Lothian Council’s Justice Services have statutory responsibility to provide Unpaid Work and other activity opportunities for those who have had a community sentence imposed. The Senior Project Officer will be responsible for supporting the delivery of an Unpaid Work service across West Lothian, and in partnership with community partners, will ensure that Order requirements are delivered efficiently and in compliance with National Outcomes and Standards.

The successful candidate will take the lead in planning, implementing and running this team which will include performance management, and team development.

The successful candidate must have:

• Degree in relevant discipline and or relevant equivalent experience
• Experience in preparing documents to a high standard
• Excellent written and verbal communication skills; including an ability to communicate to a wide range of audiences and to explain complicated or sensitive subject matters in a straight forward way.
• Tact, diplomacy and discretion in handling sensitive confidential information
• Knowledge and/or awareness of National Community Justice Strategies and relevant Justice legislation
• An understanding of project management and an ability to work to own initiative
• An ability to anticipate the needs and demands of the service and to respond accordingly
• Strong negotiation and problem-solving skills
• An ability to manage priorities and workload and deliver to strict deadlines
• An ability to work under pressure
• Competent in the use of Microsoft IT packages

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the West Lothian Council

Proud member of the Disability Confident employer scheme

We encourage applications from people from all backgrounds and aim to have a workforce that represents the wider society that we serve. We pride ourselves on being an employer of choice. We champion diversity, inclusion and wellbeing and aim to create a workplace where everyone feels valued and a sense of belonging. To find out more about how we do this visit: https://www.gov.uk/government/organisations/ministry-of-justice/about/equality-and-diversity.

Overview of the job

This is a management role within the National Probation Service (NPS).

The Senior Probation Officer supports the Head of Operational Function to provide management and a leading role within a Local Delivery Unit (LDU) or other operational unit.

Summary

The job holder will be expected to manage and lead staff within the operational area to the required standard, and will offer support and cover to other teams/functions during periods of absence.

In line with NPS policies and procedures, the job holder must at all times demonstrate a commitment to equality and inclusion and an understanding of their relevance to the work they do.

The post holder must adhere to all policies in respect of the sensitive/confidential nature of the information handled whilst working in this position.
If relevant to the role, some out of hours working may be required

Responsibilities, Activities & Duties

Senior Probation Officers may be required to undertake any combination, or all, of the duties and responsibilities set out below.

• To provide effective management and leadership to the team
• To be accountable for the quality delivery of good practice and team performance improvement within policy and national standards
• To ensure that all team resources, including interventions, are deployed cost effectively and provide best value in terms of both budget control and realising the organisation's strategic aims
• To ensure that staff can efficiently and effectively meet the requirements of the NPS' contract with HMPPS, Community Rehabilitation Companies (CRC) and local business plans as required
• To access, interpret, analyse and apply performance data pro-actively in order to maximise LDU/team performance, evaluate practice and deliver organisational aims
• To proactively manage staff development, issues of underperformance, attendance, health and safety, employee relations and diversity matters. Adopt a consistent, fair and objective standpoint when making decisions in relation to individual staff issues
• To ensure that offender managers manage risk appropriately, and meet all public protection standards and targets
• To contribute directly to public protection through multi-agency arrangements and individual casework review, discussion and feedback
• To promote a culture of innovation and continuous improvement to service delivery
• To manage financial resources for your area of responsibility as required by your Head of Operational Function and in line with HMPPS financial regulations and policies. To authorise expenditure within financial limits
• In accordance with the business plan, to provide a leading role and direction in work with partners and key stakeholders, and represent the NPS as appropriate to the role
• To facilitate effective communication between the LDU/Operational Unit management team and internal and external partners
• To play an active part in the corporate management of the NPS as necessary, as a member of the LDU/Operational Unit Management Team
• To undertake specific areas of responsibility as delegated by the Head of Operational Function.
• Demonstrate pro-social modelling skills by consistently reinforcing pro-social behaviour and attitudes and challenging anti-social behaviour and attitudes
• Carry out safeguarding children duties in accordance with the NPS statutory responsibilities and agency policies
• To work within the aims and values of NPS and HMPPS

The duties/responsibilities listed above describe the post as it is at present and is not intended to be exhaustive. The Job holder is expected to accept reasonable alterations and additional tasks of a similar level that may be necessary. Significant adjustments may require re-examination under Job Evaluation and shall be discussed in the first instance with the Job Holder.