Total 6 Senior Executive level Customer Service job vacancies in Taneytown, Maryland US

What Individualized Care contributes to Cardinal Health

Delivering an exclusive model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support and financial programs, Sonexus Health, a subsidiary of Cardinal Health, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. Personalized service and creative solutions executed through a flexible technology platform means providers are more confident in prescribing drugs, patients can more quickly obtain and complete therapy and manufacturers can directly access more actionable insight than ever before. With all services centralized in our custom-designed facility outside of Dallas, Texas, Sonexus Health helps manufacturers rethink how far their products can go.

Responsibilities

The Case Manager supports patient access to therapy through Reimbursement Support Services in accordance with the program business rules and HIPAA regulations. This position is responsible for guiding the patient through the various process steps of their patient journey to therapy. These steps include patient referral intake, investigating all patient health insurance benefits, and proactively following up with various partners including the insurance payers, specialty pharmacies, support organizations, and the patient/physician to facilitate coverage and delivery of product in a timely manner.

• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Mediate effective resolution for complex payer/pharmacy issues toward a positive outcome to de-escalate
• Proactive follow-up with various contacts to ensure patient access to therapy
• Demonstrate superior customer support talents
• Prioritize multiple, concurrent assignments and work with a sense of urgency
• Must communicate clearly and effectively in both a written and verbal format

Qualifications

• Previous customer service experience, preferred
• High School diploma or equivalent, preferred
• Experience conducting and documenting patient health insurance benefit investigations, prior authorizations, and appeals, preferred (1-2 years)
• Knowledge of Medicare, Medicaid and Commercially insured payer common practices and policies, preferred
• Critical and creative thinking, preferred
• Knowledge of the Health Insurance Market Place and the Affordable Care Act, preferred
• Knowledge of Medical/Pharmacy billing and coding, preferred
• Strong attention to detail is vital
• Bilingual, preferred

What is expected of you and others at this level

• Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
• In-depth knowledge in technical or specialty area
• Applies advanced skills to resolve complex problems independently
• May modify process to resolve situations
• Works independently within established procedures; may receive general guidance on new assignments
• May provide general guidance or technical assistance to less experienced team members
• Ability to handle extensive inbound and outbound calls

TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. 

This position is full-time (40 hours/week).

• The work hours for this position are 8am-5pm CT

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment

Anticipated hourly range: $21.20 per hour - $25 per hour

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs

Application window anticipated to close: 05/05/2024 *if interested in opportunity, please submit application as soon as possible.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

To read and review this privacy notice click here

Career Category

Job Description

Territory Name: Tulsa South

Territory covers: Tulsa, Jenks, Owasso, Broken Arrow OK

Ideally, candidate would live in Tulsa or within a reasonable daily commuting distance. Ability to travel (drive and/or fly) frequently within territory is required. Relocation is not offered for this role.

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

SPECIALTY REPRESENTATIVE/SENIOR SPECIALTY REPRESENTATIVE

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will be the connection to our customers by providing clinical knowledge of our products to medical professionals and helping them navigate the complex payer environment. 

We are actively searching for a Specialty Representative or Senior Specialty Representative to deliver on our commitment to serve patients. The Specialty Representative/Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the District Manager.

Responsibilities include:

• Provide current and comprehensive knowledge of Amgen's products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products
• Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement
• Develop relationships to service and manage accounts which may include: customizing discussions and customer interactions based on understanding of customer needs, ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts
• Provide feedback on marketing strategy, analyze business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager
• Partner with other colleagues to share best practices and seek to learn and grow as a Specialty Representative/Senior Specialty Representative
• Demonstrate passion for our products and sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients
• Uphold Amgen Values: Be Science-Based; Compete Intensely and Win; Create Value for Patients, Staff, and Stockholders; Be Ethical; Trust and Respect Each Other; Ensure Quality; Work in Teams; Collaborate, Communicate, and Be Accountable

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The sales professional we seek is a motivated individual with these qualifications.

Basic Qualifications (Specialty Representative):

• Bachelor's Degree

OR

• Associate's degree and 4 years of Sales experience

OR

• High school diploma/GED and 6 years of Sales experience

Basic Qualifications (Senior Specialty Representative):

• Bachelor's Degree and 3 years of sales experience

OR

• Associate degree and 6 years of sales experience

OR

• High school diploma/GED and 8 years of sales experience

Preferred Qualifications:

• Sales, marketing and/or clinical experience within pharmaceutical, biotech, diagnostics, healthcare insurance, pharmacy services, healthcare medical device or medical supply industries
  • Some experience and/or pre-graduate sales training and/or proven track record of successful leadership under pressure preferred for Specialty Representative
  • 3 years+ experience preferred for Senior Specialty Representative
• Product or hospital sales experience in the areas of oncology, cardiology, inflammation, nephrology, dermatology, rheumatology, neurology, endocrinology, hepatology, gastroenterology, bone health, respiratory, hematology, or infectious diseases; and the diseases and treatments involved with these specialties
• Advanced influencing and relationship-building skills with a focus on sales outcomes
• Local Market knowledge
• Bachelor's degree in Life Sciences or Business Administration
• Adaptability with our Core Competencies: Sales Planning and Organizing; Leveraging Business, Industry, and Technical Knowledge; Communicating with Impact; Driving for Results; and Cultivating Internal and External Relationships.

This position is open to candidates of various backgrounds and experience levels. The role level/title will be chosen based on the candidate’s match to basic qualifications and level of experience required for this geography.

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

The annual base salary range for the Specialty Representative opportunity in the U.S. is $95,482 - $108,161.

The annual base salary range for the Senior Specialty Representative opportunity is the U.S. is $119,941 - $147,206.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including:

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now

For a career that defies imagination

Objects in your future are closer than they appear. Join us.careers.amgen.com

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Salary Range

Are you excited by the prospect of working with prestigious global brands?
 

We are a top-tier player in the Workday eco-system, looking for a skilled Sales Executive!
 

At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.”

Our Values:

Champion People – be empathetic and help create a place where everyone belongs.

Grow with purpose – Be inspired by our higher calling of improving lives.

Be Alight – act with integrity, be real and empower others.

It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.

Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight.

Learn more at careers.alight.com.

As a Workday Sales Executive, you will increase revenue by identifying and pursuing new business opportunities. You'll collaborate closely with customers to comprehend their needs and provide customized solutions.
 

Responsibilities

• Achieving individual sales goal for Workday deployment and optimization services

• Setting and executing sales strategies and leading the development of sales plan targeting new clients

• Developing and executing sales strategies to meet or exceed revenue targets

• Collecting and communicate market intelligence on products/services and incorporate it into sales client planning process

• Keeping up-to-date with industry trends and competitor activities to inform sales strategies

• Conducting market research and staying up-to-date on industry trends to inform sales approach

• Shaping the product solutions narrative while delivering best in class solutions to clients

• Identifying suitable value propositions, product solutions, service fits, partner configurations, cost structures and revenue models

• Providing input on pricing decisions striving to sell our value at the highest possible profit margin

• Maximizing the use of sanctioned tools including but not limited to Salesforce.com

Requirements

• Demonstrate exceptional consultative sales skills, including pipeline management, successful negotiation skills, and the ability to close opportunities. Must sell value over price by providing deep insight into how the service will impact the business

• Recognize opportunities to help with growth and expansion while demonstrating great analytical and problem-solving skills

• Understand the various components of Workday technology. Have a broad content knowledge of human capital management, payroll, and financial delivery and solutions

• Demonstrate exceptional presentation skills at the C-Suite level

• Understand how to manage multiple, complex sales processes at the same time. Impressive internal and external communication skills, with the ability to listen comprehensively and deliver clear instructions

• Be able to identify and target potential clients on the West Coast

• 5+ years of direct selling experience. Demonstrated sales success with cloud software and/or solution architect experience in the Cloud solutions

• Experience running large, complex sales processes into organizations with over 5,000 employees

• Experience with Workday deployment and optimization sales

• Possess a higher level of education or equivalent experience

Flexible Working

So that you can be your best at work and home, we consider flexible working arrangements wherever possible.  Alight has been a leader in the flexible workspace and “Top 100 Company for Remote Jobs” 5 years in a row.

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options. 

Our commitment to Diversity and Inclusion

Alight is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Alight is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law.   In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans.

Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Alight. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :

Maximum :

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate’s experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level. Alight also offers a comprehensive benefits package; for specific details on our benefits package, please visit: https://bit.ly/Alight_Benefits

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

Career Category

Job Description

Salary Range

Career Category

Job Description

Territory covers: Toledo, Findlay and Lima, OH

Relocation is not offered for this role

HOW MIGHT YOU DEFY IMAGINATION?

At Amgen, our shared mission—to serve patients—drives all that we do. It is key to our becoming one of the world’s leading biotechnology companies, reaching over 10 million patients worldwide. Become the professional you are meant to be in this meaningful role.

Senior Specialty Representative

Live

What you will do

Let’s do this. Let’s change the world. In this vital role you will be the connection to our customers by providing clinical knowledge of our products to medical professionals and helping them navigate the complex payer environment.

We are actively searching for a Senior Specialty Representative to deliver on our commitment to serve patients. The Senior Specialty Representative acts as the primary customer contact and is responsible for implementing marketing strategy and promoting Amgen products as led by the District Manager.

Responsibilities include:

• Provide current and comprehensive knowledge of Amgen's products and effectively communicate the clinical benefits to medical professionals to drive appropriate utilization of the products
• Perform as a sales leader to achieve territory sales by delivering branded sales messages, conducting planned programs, scheduling and following-up with medical educational programs, and achieving or exceeding sales targets through both in-person and virtual engagement
• Develop relationships to service and manage accounts which may include: customizing discussions and customer interactions based on understanding of customer needs, ensuring product access, resolving/triage reimbursement issues, and maintaining product contracts
• Provide feedback on marketing strategy, analyze business effectiveness of sales activities and territory analysis, and develop territory plans with the District Manager
• Partner with other colleagues to share best practices and seek to learn and grow as a Senior Specialty Representative
• Demonstrate passion for our products and sustain that passion through the entire sales cycle while always building our brand and never losing sight of how we serve patients
• Uphold Amgen Values: Be Science-Based; Compete Intensely and Win; Create Value for Patients, Staff, and Stockholders; Be Ethical; Trust and Respect Each Other; Ensure Quality; Work in Teams; Collaborate, Communicate, and Be Accountable

Win

What we expect of you

We are all different, yet we all use our unique contributions to serve patients. The sales professional we seek is a motivated individual with these qualifications.

Basic Qualifications:

Bachelor's Degree and 3 years of sales experience

OR

Associate degree and 6 years of sales experience

OR

High school diploma/GED and 8 years of sales experience

Preferred Qualifications:

• More than 3 years’ Sales, marketing and/or clinical experience within pharmaceutical, biotech, diagnostics, healthcare insurance, pharmacy services, healthcare medical device or medical supply industries
• Product or hospital sales experience in the areas of oncology, cardiology, inflammation, nephrology, dermatology, rheumatology, neurology, endocrinology, hepatology, gastroenterology, bone health, respiratory, hematology, or infectious diseases; and the diseases and treatments involved with these specialties
• Advanced influencing and relationship-building skills with a focus on sales outcomes
• Local Market knowledge
• Bachelor's degree in Life Sciences or Business Administration
• Adaptability with our Core Competencies: Sales Planning and Organizing; Leveraging Business, Industry, and Technical Knowledge; Communicating with Impact; Driving for Results; and Cultivating Internal and External Relationships

Thrive

What you can expect of us

As we work to develop treatments that take care of others, we also work to care for our teammates’ professional and personal growth and well-being.

In addition to the base salary, Amgen offers a Total Rewards Plan comprising health and welfare plans for staff and eligible dependents, financial plans with opportunities to save towards retirement or other goals, work/life balance, and career development opportunities including: 

• Comprehensive employee benefits package, including a Retirement and Savings Plan with generous company contributions, group medical, dental and vision coverage, life and disability insurance, and flexible spending accounts.
• A discretionary annual bonus program, or for field sales representatives, a sales-based incentive plan
• Stock-based long-term incentives
• Award-winning time-off plans and bi-annual company-wide shutdowns
• Flexible work models, including remote work arrangements, where possible

Apply now  

for a career that defies imagination  

Objects in your future are closer than they appear. Join us.  

careers.amgen.com  

Equal Opportunity Statement

Amgen is an Equal Opportunity employer and will consider you without regard to your race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

We will ensure that individuals with disabilities are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

Salary Range

At Pitney Bowes, we do the right thing, the right way.  As a member of our team, you can too.

We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:
•    Are passionate about client success.
•    Enjoy collaborating with others.
•    Strive to exceed expectations.
•    Move boldly in the quest for superior and best in market solutions.

Job Description:

Pitney Bowes Inc.

Austin, TX

Senior Support Engineer II: Hybrid position; must work at least 2 days per week in the office and as needed

As a Senior Support Engineer II, support Shipping and Warehouse management solution alongside Operations and Engineering. Research and incorporate new technologies into new and existing frameworks and solutions. Coordinate with teams to analyze/assist in resolutions for production issues. Proactively coordinate with engineering teams for pro-active solutions to ongoing issues that affect the productivity and or availability of technical solutions needed by our warehouse shipping businesses. This is a hybrid role; at least 2 days in office per week and as needed. Occasional travel to the warehouse processing facilities is required.

Must possess at least a bachelor’s degree or its equivalent in Computer Science, MIS or a related field, and at least 6 years of progressive experience as a Technical or Support/Software Engineer or in a related role. Must also possess at least 4 years of experience working with MS-SQL database and complex queries; at least 3 years of experience using data analysis tools such as Excel and/or Power BI; at least 3 years of experience using Python/Power Shell or another scripting language; at least 3 years of specific experience in a warehouse shipping environment; at least 2 years of experience using monitoring tools like Sumo Logic, Site 24*7 and/or New Relic; at least 2 years of experience testing and troubleshooting API’s using open-source tools like PostMan; at least 2 years of experience using TCP/IP networking concepts including troubleshooting and debugging; and at least 2 years of Data Science experience using various SaaS based logistics products including Tableau and PowerBI.

Approximately 40 hours per week; pay range for this position is $140,000.00 to $150,000.00 per year.

We will:

• Provide the opportunity to grow and develop your career
• Offer an inclusive environment that encourages diverse perspectives and ideas
• Deliver challenging and unique opportunities to contribute to the success of a transforming organization
• Offer comprehensive benefits globally (PB Live Well)

Pitney Bowes is an Equal Employment Opportunity/Affirmative Action Employer that values diversity and inclusiveness in the workplace.

Women/Men/Veterans/Individuals with Disabilities/LGBTQ+ are encouraged to apply.

All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.