Total 8 Senior Executive level Customer Service job vacancies in Worcester, WR3 7NS

About The Company
The Primrose Family is recruiting!
Our Primrose service is located in a lovely residential area of the city called St Peters, and will support 4 Young Adults moving from residential college to their first home in the local community.
At Salutem Care and Education, we recognise the value and wisdom that come from all stages of life. Join our team to be a part of a community that truly appreciates the richness of age diversity.

About The Role
As a Senior you’ll join us with previous experience in a support role, and able to hit the ground running. Thanks to your support with day to day activities, care plans and reviews, you’ll help us make a difference to the lives of the individuals we support.
Our Senior Support Workers are there to ensure the health, welfare, education and development of the people we support is promoted at each step of their journey.
Now we've shared a glimpse of what it's like to work for us, let us introduce ourselves. We’re Salutem and we are committed to making a positive impact on the lives of thousands of children and adults in England and Wales across our residential homes, schools and day centres. Our dedicated support teams empower individuals to overcome any obstacles and live the life they choose.
Each day will be different, and the main focus of your role is to provide daily support to adults in our residential services. It’s definitely not a normal 9-5, you can work days, nights, and flexible shifts too. Talking of ‘dream’ jobs, some of our shifts are sleep-ins!
We want the best for everyone we support and that's what makes us a family. If you have the ability to support someone to feel at home, be their true self, and do what makes their heart happy - we want to hear from you. This is a meaningful role and will suit someone who is looking to make a difference and make memories that'll last a lifetime.
We know our staff put 100% into building brighter futures for the individuals we support. That's why we offer career progression no matter where you start in the organisation. Your progress here will be regularly reviewed and as you gain expertise your rate of pay will increase. We believe in creating a Career from Care and we want the support workers we recruit now to become our managers of the future!
We’re committed to supporting the wellbeing of our team and our benefits package has something for everyone – including these key highlights:
- Competency Frameworks and Pay Scales – We have a development and reward initiative in place for all our individual colleagues and teams, showing clear career pathways, progression & promotion opportunities, and pay scales to work towards if desired.
- Blue Light Card – Working in social care, all our staff qualify for thousands of discounts in shops, restaurants, and venues on the high street with a Blue Light Card. You can register to get 2-years access to the Blue Light Card for £4.99 and reclaim this cost via our expenses process.
- Wagestream - Any day can be payday with Wagestream, as you can withdraw some of your wages earned early.*
- Care Friends, Refer-a-Friend Scheme – Instantly earn points and cash rewards for referring people you know for roles at Salutem.
- Sovereign Health Care Plan – Affordable cover to help with your healthcare and private medical costs.
- Canada Life, Group Life Assurance - To protect all our staff from day one of employment, we provide a Death in Service benefit via Canada Life, which is offered at 1 x your annual salary.
- Blink, our internal communications app - Giving you a voice and a sense of community across the organisation.
- Pension scheme - for all qualifying staff
- Free DBS check (Disclosure and Barring Service)

As an organisation, we're committed to supporting our teams and offering a range of perks that look after your financial, mental, emotional and physical wellbeing.

*Terms and conditions apply.
We have a massive duty of care towards those we support who are often the most vulnerable in society, which is why our staff are encouraged to keep up to date with vaccines and focus on self-care too.

A qualified lawyer with experience in all aspects of community care law/adult social care law and to a lesser extent education law (SEN/School queries).

Will take up some ongoing caseload and fresh queries in these fields without any specific training.

Must be able to deal with adult protection/court of protection/mental capacity/mental health, ordinary residence and CHC disputes and Judicial Review claims as well as commencing and running court of protection cases with Counsel as appropriate. For the right candidate the pay rates could be increased to above those advertised. We are open to considering fully remote working for the role

Due to high volumes of CVs received, we are not able to respond to all unsuccessful applications. You will always however hear from us by phone if we are able to take your CV forward to the next stage.

If you are interested in the role please apply on our website with your CV, alternatively you can email your CV to Beth@essentialemploy.co.uk quoting the reference number.

Essential Employment is acting as an Employment Business in relation to this vacancy. Essential Employment is an Equal Opportunities Employer.

All our roles may be subject to pre-employment checks including references so please be prepared.

You can also follow us at Twitter/Facebook/LinkedIn or via our website

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Senior Care Assistant.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately
Proven ability to lead and supervise others
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours. Click apply now.

Act as a role model to colleagues, always seeking to maintain the highest standards. Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients. Work in partnership with Educational Settings & Partners to improve the outcomes for CYP 5-18 years of age. Be a member of the Multi-disciplinary Team & will carry continuing responsibility for the assessment, treatment & management of a defined caseload. Use their initiative & take responsibility for themselves & the quality of their work and the service they provide to patients. Provide a high quality, community (school) based service to the children & families within a MDT working within the Wellbeing and Emotional Support Teams. This is a developing service and there maybe opportunities to work in different teams as the service transforms. For full details of the duties and criteria for the role please refer to the job description and person specification attached.

The job responsibilities detailed within this Job Description form the basis of all non-clinical roles, whether they are patient facing or non-patient facing. All staff should be prepared to undertake a variety of tasks, as required by the business, which may be subject to change from time to time. Each department will have their own priorities on a day to day basis. Reception: Support the Reception Team Leader and Deputy Team Leader in a variety of roles as required. Provide the first point of contact for patients and visitors to the practice in a professional manner. Handle requests for appointments in line with practice protocol to ensure the efficient running of the practice appointment system. Handle home visit requests in line with practice protocol. Handle patient queries and enquiries efficiently, both face to face and on the telephone Record and communicate messages for other members of the Practice Team and other agencies accurately and without delay. To be the main contact point for non-clinical medication related queries from pharmacies, nursing homes, and other health care professionals, to improve the accuracy of patient medication records. To deal with and process requests for repeat prescriptions in an accurate and efficient manner. Respond to requests for test results from patients and give results where authorise, whilst strictly adhering to guidelines on patient confidentiality. Maintain accurate computerised patient records, register new patients on to clinical system, amend registration details and input clinical data in line with practice protocol. Deal with all appropriate tasks and items in generated throughout various computerised platforms such as EMIS WEB, Klinik Online Traiage and NHSMail. Maintain manual patient records in line with Practice Protocol. To develop own role and skills in Care Navigation using available training and support. To actively listen, signpost people to sources of help, advocacy and support, and to help people play an active role in managing their own health. Be responsible for the preparation of premises for surgery, ensuring that all consulting rooms and public areas are tidied before and after each surgery session, stocking up items where necessary, in order to provide welcoming environment for patients, visitors and practice team. To maintain a clean environment in the surgery at all times, clearing up any mess which occurs during working hours. Register new patients as required and be able to explain practice arrangements. Be aware of arrangements for temporary/emergency/Out of Area and Special Allocation patients. Liaise with third party practitioners such as District Nurses and Ambulance Services Be aware and advise patients of charges for non-GMS services. Collect and administer payments for private services accordingly. To undertake on a fair share basis cover for Extended Access opening and additional clinics such as Flu Clinics which fall outside of core GMS contracted hours, as well as cover for colleagues planned and unplanned leave. To undertake all necessary training as required by the business. In accordance with instruction, carry out any relative duties which may be requested by the Partners, Clinicians, Practice Nurses or Practice Manager and which may be properly deemed to be part of the role of a Receptionist in general practice. Remain calm and prioritise tasks whilst working in a busy environment, frequently dealing with competing demands from both patients and members of the practice and attached team. Maintain a professional attitude in all communication with patients and members of the practice team. All members of the staff have to be flexible and willing and able to do each others jobs. Staff must be able to offer cover for absent colleagues where necessary. All staff should be prepared to carry out any reasonable request made by a partner, doctor or the Practice management. All staff are expected to be punctual and arrive at work in enough time so that they are ready to commence their role by their contracted start time.

For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Act as a role model to colleagues, always seeking to maintain the highest standards. Use their initiative and take responsibility for themselves and the quality of their work and the service they provide to patients. Work in partnership with Educational Settings & Partners to improve the outcomes for CYP 5-18 years of age. Be a member of the Multi-disciplinary Team & will carry continuing responsibility for the assessment, treatment & management of a defined caseload. Use their initiative & take responsibility for themselves & the quality of their work and the service they provide to patients. Provide a high quality, community (school) based service to the children & families within a MDT working within the Wellbeing and Emotional Support Teams. This is a developing service and there maybe opportunities to work in different teams as the service transforms. For full details of the duties and criteria for the role please refer to the job description and person specification attached.

Senior Triage Clincian (RGN)

Opportunity available for a Registered General Nurse to work within the WARD Based , Based in Hereford and Surrounding Areas.

The team sits within the Ward Based team with the role predominately providing and undertaking a wide range of physical health assessments and to support colleagues in undertaking physical health assessments. You will work collaboratively with primary health, develop and maintain links with GP practices and establish strong working relationships with other specialist services and signpost service users as required. As part of this role you to have accountability and responsibility for implementation of physical health pathways which offers physical health monitoring and intervention alongside medication administration. You will be providing service user groups to further assist in the process of promoting physical well-being of patients you will work as a specialist across the treatment and assessment interventions, overseeing the process of implementing physical health strategies and undertaking supportive roles in complex cases where physical health needs are identified. It is essential you have a Valid Driving License and access to a vehicle.

This role is to commence asap with the shift patterns being Monday to Friday

The Hourly Rate for this role is: £26 Per Hour

The Benefits of working with Service Care Solutions:

We offer a £250 sign up bonus for any new nurses that register with our agency. We also offer a £250 referral fee bonus for any nurse you refer who we place in to work on a 3 month contract.

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@service.org.uk

Proud member of the Disability Confident employer scheme