Total 4 Senior Executive level Customer Service job vacancies in inverness iv1 1sg

Job Title: Senior Field Service Engineer
Location - Inverness (Field based role)
Hours: Monday to Thursday, 8 AM - 5 PM; Friday, 8 AM - 3 PM
Salary: Competitive, based on experience

I am working with leading provider of biomass boiler systems who are looking to expand their team by recruiting a full-time Senior Field Service Engineer.

Role Overview:
I am on the lookout for a Senior Field Service Engineer who is eager to advance in the biomass sector. It's an excellent opportunity for a technically proficient individual with a solid foundation in Commercial Plumbing & Heating and/or the Commercial Electrical Industry. Full Specialised training in biomass systems will be provided, so experience in that area is not required. The ideal candidate will demonstrate a strong work ethic and a desire for growth.

As a Senior Field Service Engineer, you will oversee ongoing planned and reactive maintenance, perform daily repairs, and ensure that commercial biomass heating installations comply with legislative and contractual standards. Your role will involve a variety of tasks to guarantee the optimal performance and reliability of our systems.

Core Responsibilities:

• Conduct planned and reactive maintenance on commercial heating systems, including pumps, control valves, pressurisation units, and associated mechanical/electrical services, including control systems, fuel stores, and augers.
• Quickly transition into the biomass sector through tailored training courses and on-site learning workshops relevant to the equipment you will maintain.
• Respond efficiently to breakdowns and equipment failures, diagnosing issues and implementing repairs using your engineering expertise to minimise downtime.
• Perform servicing tasks to high standards, ensuring compliance with legislation and contracts.
• Maintain detailed records of all work completed on-site using a company tablet and cloud-based asset management software.
• Deliver exceptional customer service by integrating with client representatives on-site and fostering strong relationships with key members of our client's teams.
• Collaborate with internal team members and departments to ensure smooth operations.

Essential Criteria:

• SNVQ (or equivalent) in Commercial Plumbing & Heating and/or Electrical Installation.
• Valid Driving License.
• A minimum of 5 years experience in a related industry.
• Strong knowledge of mechanical systems, electrical circuits, and heating principles.
• Excellent problem-solving abilities and a methodical approach to diagnostics.
• Proficient with hand tools and trade-specific equipment.
• Background in commercial heating systems with hands-on experience on-site.
• Strong technical skills with a proactive approach.
• Outstanding communication and interpersonal abilities.

Desirable Criteria:

• Previous experience in the biomass sector.
• Additional certifications in heating, plumbing, or electrical disciplines.
• Qualifications in Oil/Gas Servicing (OFTEC / Gas Safe Modules).

Employee Benefits:

• Comprehensive in-house training and career development opportunities.
• Company vehicle and necessary IT equipment.
• Competitive pension scheme.
• Life assurance coverage.
• Health cash plan.
• Complimentary annual health check during work hours.
• 30 days of annual leave, increasing with length of service.
• Organised social events throughout the year by our Health and Well-being committee.
• A friendly and supportive work environment.

Join Newcross today as a Senior Residential Support Worker!

Are you passionate about improving the lives of children and young people? Do you have the leadership skills to guide and support a dedicated team? Join us as a Senior Residential Support Worker supporting our client in their crucial role ensuring the care and welfare of children in residential care.

This position is based in Dorking with an hourly salary of between £14.30 and £17.16 per hour for applicants with the required previous work experience, depending on shift pattern.

We have flexible work available from long-term bookings to single shifts.

Key duties include:

• Taking a lead role in ensuring the safety and wellbeing of each child
• Planning, managing and leading shifts to keep children engaged and secure in line with each individual placement plan
• Provide support and guidance to all residential workers
• Ensure professional conduct and adherence to relevant policies and procedures
• Conduct effective supervisions, offering advice and motivation

What do you need to join?

To be successful in this role, you will need:

• At least 6 months full-time experience in the last 3 years working alongside children and young people in a senior/leadership role
• The right to work in the UK and be able to work up to full time hours
• Highly desirable: Level 3 qualification in children’s services
• Excellent communication and interpersonal skills
• Strong commitment to providing high-quality care and support
• Ability to work effectively as part of a team
• Hold a full, clean, drivers licence as you may be required to transport children outside of the residential setting

Why choose Newcross Healthcare?

At Newcross, we value our employees and believe in supporting their wellbeing and professional development. When you join our team, you can expect:

• Same-day pay with FlexiPay: Get instant access to up to 50% of the value of your completed shifts, even on weekends and bank holidays. We understand the importance of financial flexibility.
• Flexibility: Enjoy the freedom to choose your shifts and make flexible working easy with our HealthForceGo app. We believe in work-life balance.
• Unlimited free training: Access over 400 free courses across a range of topics with our training partner FuturU. We are committed to helping you grow and develop in your career.
• £500 when you Introduce a Friend: Receive up to £500 when you introduce a friend or family member. We believe in rewarding loyalty and referrals.
• Free welcome gift box and Newcross Healthcare uniform: Feel welcomed and part of the team from day one with our special welcome gift box and branded uniform.
• Perks at Work: Benefit from over 30,000 exclusive deals and discounts for your favourite brands across 20 categories, including groceries, fashion, electronics, and more. We believe in taking care of our employees.

Apply today!

We have a fantastic opportunity within The Richmond Fellowship Scotland for a Senior Support Worker to join our Inverness Services (Kinmylies)
This position would involve overseeing 2x HMO's housing 7x males between both. It is an essential requirement that you have experience of working in a complex needs service, and would be beneficial if you were a driver.
Our Senior Support Workers are classed as Front Line Management staff and as such your duties would fall under three specific areas as follows:Staff Management:- Coaching and mentoring front line staff while providing appropriate support including regular supervision.- Identifying the training needs of your team and ensuring that this training is provided.- Producing the staff rota for your team, taking into account budgetary requirements and ensuring that all staff meet their contracted hours whilst managing holiday cover and absence.- Developing the ability of your team to produce accurate and effective support plans.- Covering on-call shift work as and when needed.Supported Individuals:- Plan and facilitate meetings with individuals and important people in their lives in order to collate the appropriate information required to write an effective support plan.- Effectively match supported individuals to staff members, keeping in mind the identified outcomes and goals to be achieved for said supported individual.Organisational:- Liaising with external agencies such as an individual’s family or Social Work Services.- Ensure that the standards set by the SSSC and Care Inspectorate as well as The Richmond Fellowship Scotland’s own standards are always met.- Positively represent the values of The Richmond Fellowship Scotland when engaging with all external agencies.There are a range of benefits to working with TRFS which include:- Paid travel between services (depending on service requirements).- TRFS rewards scheme (which includes cash-back and discounts at a variety of high street and online retailers)- Continuous in-house training opportunities and chances to further your career in social care.- Refer a Friend scheme- £150 reward for successfully referring a friend, family member or colleague.- Free Membership of Glasgow Credit Union.- HSF Health Care plan.- Counselling & Life Works service.On top of these excellent practical benefits the biggest benefit of all is the immense job satisfaction you will gain by making a positive difference in someone`s life.For this fantastic opportunity you will need at least 2 years previous experience of supporting individuals within care and already have or be willing to work towards your SVQ Level 3.The successful applicant must also register with SSSC as a Supervisor in Care at Home and Housing Support Services on taking up the post.
PVG checks will be required of all successful applicants; having a conviction will not necessarily debar you from working in this sector.Closing Date: 15.8.24 (We reserve the right to close this vacancy at any point)

We are recruiting for a Senior Support Worker to join the team at our At Home programme at Highland Aftercare based at Old Perth Road, Inverness.

We are recruiting for a Senior Support Worker to join the team at our At Home programme at Highland Aftercare based at Old Perth Road, Inverness.

Our Highland Programmes provide 24-hour supported accommodation for care-experienced young people and a young person’s outreach service.

In addition, Right There also works in partnership supporting young people who are unaccompanied asylum seekers.

The Senior Support Worker will lead and support a team of 4 Support Workers within the supported accommodation programme. This will include developing positive and supportive relationships with your team, arranging regular support and supervision sessions, compiling KPI’s and any required local authority returns/reports.

Right There is a charity working to prevent people becoming homeless and separated from their loved ones.

We’re here for children and adults who are living with the effects of poverty, addiction or broken relationships. Walking alongside people at home and in the community, we provide tailored support and form trusting relationships to help people feel happier, safer and more confident to live their lives.

Rooted in communities across Scotland for 200 years, we’re there for people going through tough times. Our work won’t stop until everyone has an equal chance to create a safe and supportive place to call home.

Main duties & responsibilities include:

• Develop positive, respectful and compassionate relationships with the people we support, focusing on their strengths and aspirations as individuals.
• Develop positive and supportive relationships with your staff team.
• Have a high standard of professional integrity with colleagues and other professionals.
• Establish clear professional boundaries with the people we support.
• Ensuring person centred planning and unconditional positive regard is undertaken by staff.
• Taking a Psychologically Informed Environment (PIE) approach.
• Ensuring the needs of the people we support are being met.
• Ensuring ‘Keeping You Safe Plans’ for those we support are completed and updated.
• Advocating on behalf of the people we support.
• Arranging and facilitating regular support and supervision sessions with your team members, utilising best practice in performance management to ensure staff are supported to undertake their roles.
• Investigate and resolve any complaints made by the people we support.
• Ensure staff are using support plans to record and assess the progress of the people you we are supporting.
• Having detailed knowledge of other relevant services.
• Ensuring a safe environment for those we support, our employees, and others, including a high standard of accommodation is provided.
• Regularly auditing the files of those who we support.
• 
  Full details can be found in the job & person specification on our website.

What we expect from you

Our values make us who we are and define our actions and behaviours every day. We’d expect the post-holder to uphold and represent our organisation in a way that reflects our values and person-centred way of working.

We need you to be qualified to SVQ Level 3 H&SC or SCQF equivalent or be happy to work towards this. We also need you to have leadership skills gained through work experience or your soft skill-set and we also need you to have an understanding of the needs of the people we support.

What you can expect from us

We value our staff as our greatest asset and will provide the following working conditions:

• The post holder will report to the Registered Manager.
• Your normal working hours are an average 39 per week, Monday to Sunday worked flexibly between the hours of 8am and 6pm with 1-hour unpaid break
• Your normal place of work is 75 Old Perth Road, Inverness.
• Annual leave entitlement of 234 hours holiday (equivalent to 6 weeks) pro rata per year in the first year rising to 312 hours (equivalent to 8 weeks) pro rata per year in the second.
• You will be automatically enrolled into the People’s Pension in the month that you will complete 3-months of employment, provided you meet the auto-enrolment criteria
• Life Insurance from day one
• Option to purchase and sell annual leave
• Cycle to work scheme
• Ongoing learning and development
• Wellness programmes

Interested in Applying?

Click Apply and you will be redirected to our website where you will find the full Job & Person specification and details of how to apply.

Thanks, and good luck!