Total 5 Manager level Customer Service job vacancies in B98 9FJ

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,212 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

• Level 3 in Early Years Childcare (or above) is essential.
• Extensive experience as a Room Leader or in a similar senior role within an established nursery.
• A thorough understanding of the EYFS framework, child development theories, and safeguarding protocols.
• A proven ability to lead, mentor, and inspire a team of childcare professionals, fostering a positive and collaborative working environment.
• A genuine passion for the early years, with a strong commitment to delivering the highest standards of care and education.
• Exceptional organizational skills, able to manage time effectively, handle multiple responsibilities, and stay on top of administrative duties.

• Company pension scheme
• Employee wellbeing programme and support
• Discounted childcare
• Team events and staff recognition
• Training and development opportunities

• Proven experience in a managerial role within an early years or childcare setting
• Relevant qualifications in early years, minimum Level 3
• Strong understanding of EYFS and safeguarding practices
• Exceptional leadership, communication, and organizational skills
• Ability to collaborate effectively with a diverse range of individuals and promote equality and inclusion in the nursery environment

• Company pension scheme
• Discounted childcare
• Recognition rewards
• Employee assistance programme
• Team events
• Holiday scheme
• Training and career progression opportunities

• Develop and execute the nursery's programs and activities in adherence to the early years foundation stage (EYFS)
• Provide effective leadership and support to nursery staff, promoting open communication and fostering a positive work environment
• Oversee the recruitment, training, and professional development of childcare professionals
• Ensure compliance with relevant regulations and standards, with a focus on health and safety practices
• Cultivate positive relationships with parents and guardians, creating an inclusive and welcoming community
• Efficiently manage the nursery budget, resources, and operational logistics
• Assess and enhance the quality of childcare provision through monitoring and evaluation processes

• Proven experience in a managerial role within an early years or childcare setting
• Relevant qualifications in early years, minimum Level 3
• Strong understanding of EYFS and safeguarding practices
• Exceptional leadership, communication, and organizational skills
• Ability to collaborate effectively with a diverse range of individuals and promote equality and inclusion in the nursery environment

• Company pension scheme
• Discounted childcare
• Recognition rewards
• Employee assistance programme
• Team events
• Holiday scheme
• Training and career progression opportunities

• Develop and execute the nursery's programs and activities in adherence to the early years foundation stage (EYFS)
• Provide effective leadership and support to nursery staff, promoting open communication and fostering a positive work environment
• Oversee the recruitment, training, and professional development of childcare professionals
• Ensure compliance with relevant regulations and standards, with a focus on health and safety practices
• Cultivate positive relationships with parents and guardians, creating an inclusive and welcoming community
• Efficiently manage the nursery budget, resources, and operational logistics
• Assess and enhance the quality of childcare provision through monitoring and evaluation processes

We are now seeking for a Team Manager to join us on a 12 months FTC basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,212 pro rata
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme