Project Lead for GS S/4HANA rollouts in the context of DRIVE (BBM) in close collaboration with BD project leader.

Scope of GS are Source-2-Pay (S2P), Book-2-Report (B2R), Bill-2-Cash (B2C), Hire-2-Retire (H2R) and the associated master data (MDM).

Steer a team of global experts and local specialists, mainly from GS, based on the S/4 industrialized procedures and standardized rollout work packages.

Support the development and improvement of the global methods and tools.

Maintain good communication and alignments with stakeholders, overall GB project leader and the other non-GS project teams to ensure GS deliverables are available on time, in quality and on budget.

Service Delivery Manager / Technical Program Manager Experience: 15+ yearsMandatory Skills:Should come from a development background with hands on extensive experience in Microsoft or Open source technical stack (Mandatory)

Experience in working on multi model engagement Managed services, Staff augmentation & Glocal competitive centers (Mandatory)

Experience in managing programs with the span 30 to 50 associates

Deliver projects/program on an ongoing basis, evaluating progress and quality, managing risks / issues, and taking corrective action as necessary to meet project/program deadlines.

Manage the group operations, deliverables to have better efficacy.

Driving the cost efficiency of the competency clusters, maximizing the Business Units throughput & productivity and focus on the inclusive culture of the company.

Deliver IT solutions according to ITIL, DevOps, SDLC, Agile, PMI, PCI, and Security best practices. This includes successful organizational design, strategic hiring, performance and compensation management, training & developing team capabilities and growing practice skillsets.

Manage and mitigate risks across Technical and Operational processes and customer servicing functions.

Enhance the workplace through leadership, employee engagement and personnel development.

Work with business partners to accurately forecast and support business growth strategies.

Work with Service Delivery Heads / Project Managers closely to adopt customer friendly strategies to execute timeliness in project deliverables.

Drive innovation and solution mindset resulting in products/ services in new technology areas.

Mandatory certification (if Any):PMP / Agile Certification must

Good to have skills:Management of ODC or 24x7 Support engagements

Experience in managing Outcome deals

Your Career

Palo Alto Networks is looking for a highly motivated senior financial professional who is interested to play a key role in the development of the India accounting function.

The COE  Business Manager will wear multiple hats and is responsible for managing the COE budget, is responsible for value realization tracking benefits, costs and risks associated with COE project initiatives and is responsible for managing the 3rd party contract financials and performance metrics

Your Impact

• Budget
  • Supports budgeting and planning for the COE and works with FP&A business partner 
  • Integrates transformation project value realization into the overall COE budget and is sometimes responsible for value management
• 3rd Party Management
  • Should support vendor management through managing the contract’s financials
  • Define and track 3rd party performance metrics 
• Value Realization
  • Define the value creation projects for the finance organization
  • Prioritise projects (using NPV or other analysis) and build project plan for implementation with multi-year/cross-fiscal year projects needing special attention to drive alignment across calendar/planning timelines
  • Overseeing the value capture for COE initiatives, ensuring the project teams progress towards goals, providing guidance, and offering training opportunities to junior employees to boost their skills and performance
  • Execute on project plan and track value creation achieved by each project - Adjust future projects based on analyzed expected vs achieved results
  • Collaborate with senior leaders and other departments to align strategies and implement new, improved processes within the value capture owners

We are seeking a Senior Product Manager who is a self-starter, ready to learn and experiment, and able to work both independently and as part of a team. A key driver of success will be the ability to focus on the highest leverage activities in the face of rapid change and new information, and the ability to independently drive activities all the way to successful completion. Role focus on Product that manages settlement, funding and all reconciliation activities with acquirers, processor and merchant partners.

The Senior Product Manager will be defining the integration needs for various partners, work closely with development organization in delivering requirements, tracking execution and in commercialization the product in market.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Common accountabilities:

• Accountable for the budget, performance and results of a medium-sized team or multiple teams of employees. Influences the resource, budget and policy planning and sets concrete development plans for the team members.​
• Has a mid/long-term vision of the activity and the business, influences the department's strategy based on a broad understanding of the environment. Exposed to complex decision making. ​
• Works with a high level of autonomy, based on management directions, escalating issues only when necessary.

Specific accountabilities:

• Manage application operations for Amadeus Core Services end to end.
• Manage the full application stack (OS, Data Bases and Data Stores,
• Application, Links, vNW and the corresponding support functions according to the agreed service levels (internal & external)
• Service Automation.
• Change and Release Management: Manage and execute change, release and test processes and drive automation of these processes

Problem & Incident Management.

• -Produces deliverables and carries out problem investigations, support or change management activities within timescales and standards defined by Team Leader or Project Leader.
• -Develops end to end technical understanding of the Customer application and dependent components and applies such knowledge to generate desired business outcomes.
• Participates in projects and initiatives aimed to maintain and evolve the application.
• Follows the company’s IT best practices and security guidelines.

Business Knowledge

• Combines technical skills with business awareness to get a bigger picture understanding of the Service Reliability Engineering DCS division and Amadeus.
• Gains an appreciation of the standards of work required, project life cycle and Amadeus methodologies.

Dev Management

• Oversee the software development team, driving the delivery of high-quality, scalable software solutions.
• Set clear development goals, priorities, and timelines in alignment with business objectives.
• Manage the software development lifecycle, from design to deployment.
• Foster a culture of innovation, code quality, and continuous learning.
• Collaborate with product management and stakeholders to define project requirements and specifications.
• Ensure adherence to coding standards, best practices, and quality assurance processes.

Team Management

• Recruit, onboard, and retain top talent in DevOps and development.
• Provide coaching, mentorship, and performance feedback to team members.
• Foster a collaborative and inclusive team environment.
• Manage resource allocation and workload balancing.
• Conduct regular performance evaluations and goal-setting.

Diversity & Inclusion

We are an Equal Opportunity Employer and seek to hire the best candidate regardless of age, beliefs, disability, ethnicity, gender or sexual orientation.

Job Overview

• Technology impacts everything we do. Pfizer’s digital and ‘data first’ strategy focuses on implementing impactful and innovative technology solutions across all functions from research and manufacturing to customer billing. 

• From enabling the Covid Vaccine supply chain, to cutting edge advancements in Order-to-Cash, Intercompany automation and Global Trade processes, this position will have the opportunity to make work easier and faster, and a positive difference to countless lives.

Job Summary

• As a Senior Manager, your advanced knowledge of the principles and concepts in Supply Chain and comprehensive knowledge of related disciplines will enable you to lead complex projects across the division. Your ability to develop and manage plans will facilitate in achieving objectives, interpreting internal and external business challenges and recommending best practices for improvements. While managing complex project environments, you will be able to anticipate and troubleshoot roadblocks and influence teams to achieve targets for the division.

• In this role you will manage Continuous Improvement (CI) projects involving high technical and functional complexity within the Commercial Operations (Sales Order Management) and Intercompany solution areas. You will have to collaborate with business stakeholders within Commercial Markets and Logistics Centers globally, to ensure that CI Enhancement Requests (ERs) are vetted, prioritized, funded and deployed.

• The ideal candidate will be a quick learner and self-starter individual who will bring leadership, deep SAP and other technical skills, and industry & best-practice knowledge to the role and leverage these skills to lead complex projects and design high quality solutions that meet short-term and long-term needs of Pfizer.

Job Responsibilities

• Develop ideas and lead projects across the division and manage plans to achieve objectives.

• Act as the primary technical interface between the business application platforms team, and the assigned Digital Technology business line.

• Gain expertise in Pfizer’s Sales Order Management global model template and Pfizer’s Intercompany Automation Solution. Also learn Pfizer’s Business Processes relevant to these solution areas.

• Conduct business requirements gathering meetings and workshops in an efficient and productive manner and documents minutes, notes and requirements in a clear and concise way.

• Design and deliver solutions for Continuous Improvement Enhancement Requests (ERs) that are robust, high quality, rigorously tested working both independently, and with contractor and colleague teams, as needed.

• Serve as a Project Manager for large and complex projects. Take responsibility for the deliverables and ensure cost and timeline commitments made to the business are adhered to.

• Communicate effectively with stakeholders and project sponsors at locations globally to ensure that they are informed about the status of in-flight projects, key milestones, risks and issues encountered.

• Ensure that customer expectations are met, and adequate customer training and change management has been accomplished, through delivery of services or projects.

• Stay abreast of new technology trends and look for ways to apply next generation technologies such as AI and ML where it makes sense.

• Develop strong relationships at all levels in the organization and collaborate with stakeholders with different cultural backgrounds and in different geographical regions. 

• Act with integrity, diligence, strategic forward thinking to drive business value while ensuring internal procedures and compliance requirements are adhered to.

• Demonstrate a breadth of diverse leadership experiences and capabilities including the ability to influence and collaborate with peers, develop and coach others, oversee and guide the work of other colleagues.

Qualifications - Must-Have

• Bachelor's Degree

• 8+ years' experience working on SAP Sales and Distribution module (including Logistics Execution) including at least 2 years working on SAP S/4HANA.

• Proven experience working with sponsors and business leadership teams contributing to the development and delivery of technology roadmaps, strategy and operating plans.

• In-depth knowledge of integration points between SD and APO, GTS, Finance, Manufacturing, Procurement and Quality

• Good stakeholder relationship management skills and excellent interpersonal and communication skills

• Excellent presentation and facilitation skills, with the ability to interact with all levels of management.

• Excellent project management, leadership and analytical skills

• Demonstrate initiative, ownership, innovative mindset and delivery-oriented values.

• Strong knowledge of Microsoft Office Products (including Teams)

Qualifications - Nice-to-Have

• Master's degree

• Relevant pharmaceutical industry experience

• Experience with EDI Integration, Cloud for Customer (C4C)/Service Cloud, Fiori, BTP and Advanced ATP

• Experience working on global programs.

• Understanding of Agile framework

Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.

JOB DESCRIPTION

Job Title

Deputy Manager – CFS Service Sales

Geo Location

Bangalore

Division

Service Sales

A.   PRIMARY Purpose (Why does this job exists)

Sales for Service Sales for Controls (BMS), Fire and Security Systems

B.   primary DUTIES:

Responsible for handling CFS Service Sales for South India (Base location is Bangalore) for Controls (BMS), Fire and Security Systems Regular Interaction with Internal Field Operations Team and understand customer requirements for labor services and spares requirement at site. Prepare costing and submit offer to customer. Interact with customers and conclude orders timely with effective negotiation skills Achieve forecasted monthly L&M order projections Ensure timely submission of offers and timely converting to orders to meet monthly order projection Ensure timely order booking as per Sales checklist, process & compliances. Achieve Quarterly/Yearly Sales Order Target and Gross Margin Target Interacting with Internal Team & External Customers to explore the new L&M business from market. Create and build-up healthy L&M pipeline (minimum 5 x of sales Target) and regularly update pipeline in system tool

C.   Education, Technical Skills, knowledge and experience

Graduate, minimum 10-12 years of experience in similar industry Commercial and Technical knowledge Contract Negotiation Experience Sales Negotiation Skills Customer Relationship Management

This job description indicates the general nature and level of work expected of the incumbent.  It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent.  Incumbent may be required to perform other related duties.

Job Description:

Airbus is looking for a Group Manager – ERP Customer Services  to join the Bangalore, India location.

Group Manager-Customer Services is part of the Information Management (IM) function and is responsible for the day to day management of Customer Services team (part of ERP & Operation Solutions), which is located within IM Global In-house Centre (GIC). Success of this position will require strong international collaboration with global Airbus teams.

As a Group Manager, you are responsible for developing and maintaining applications across different Product service lines such as  Logistics, Sales and distribution , Warehouse management using ERP(SAP) and Non ERP platforms with high level technologies and functional architecture.It is expected that you are passionate about delivery and service excellence, with a strong understanding and respect for Airbus values. You will establish team goals by fully understanding the business strategy and considering the organizational priorities, identify and evaluate business & technical trends and choose a course of action to achieve the same. You will accomplish the team results/performance by communicating job expectations, planning, monitoring coaching and leading the team in the right direction.

Primary responsibilities 

• Manage and lead the Operation Solutions team within the respect of Airbus values

• Design and Develop  solution for IM Operations in Airbus Commercial division using Functionalities of ERP 

• To work with different business on operations to define solutions having expertise on SAP Functionalities such as MM, WM,EWM,SD

• Work closely with SAP on enhancing the existing solutions and preparing a roadmap with the new products and technologies such as, IBP, S4Hana ..

• Work closely with various Product Service leaders across Airbus Domains to optimize the tools and processes to bring standard and sustainable tools

• Enable team to drive simplification and optimization of daily activities and tools being used across domain

• Support team in building the roadmap on plan for future applications 

• Lead the team using a performance management and development process with the right training program.

• Provide effective performance feedback through employee recognition, rewards, and disciplinary action when it’s required.

• Coach, mentor, provide oversight and direction to the team accordance with the organization's policies and procedures

• Develop the team to take the delegation and empower them to take responsibility for their jobs and goals

• Consciously create a workplace culture that is consistent with the overall organization's goal and objectives

• Manage work timing schedules, job rotation and vacations of the team

• Maintain transparent and appropriate communication with the team

• Responsible to take business decisions in accordance with organization policies and procedures

• Responsible for overall budget management

• Promote a high quality of end-user experience by considering last SAP technologies to implement to answering the business needs

• Work closely with the ERP business teams to ensure the projects meet business needs, on time, on cost and on quality

• Take the accountability of developing and maintaining a detailed project follow-up &  ensure that deliverables are in line with the timeline. Manage accordingly risks through mitigation planning 

• Ability to provide solutions, determine overall management direction and provide recommendations for complex issues

• Managing coordination of the teams and working groups engaged globally in the different projects

• Manage global communications and alignment with all stakeholders 

• Liaises with, and updates progress to, senior management 

• Overall Cost /budget Estimation and control by managing all aspects

• Conduct the performance evaluation of the team

• Help the team identify their appropriate career path  & develop competencies of the Team and prepare for future competencies 

• Continuously look new opportunities within the frame of Global In-house Centre Technology Services Solutions

Qualification & Experience

Graduate/Post Graduate with 12+ years of experience in ERP domain. Experience in delivering SAP applications/projects with following criteria: 

Expert level:

• Leadership skills & Project Management

• Business / affairs Management

• Project Management

• Service Delivery Management

• Ability to engage and motivate people

• Experience in building new teams

• Defining technology roadmaps 

• Agile Safe Methodologies

Intermediate level:

• SAP MM, EWM/SD or SAP Development

• Understanding of at least one SAP module process, preferably production or manufacturing

• Ability to shift between domains and multi-skills experience is highly desirable.

• Professional Networking skills. 

• Agile/ SAFe principle and Service Management best practices 

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Employment Type:

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Experience Level:

Job Family:

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to emsom@airbus.com.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Title : IT Service ManagerLocation : BangaloreExperience : 12-16 Years in IT Service ManagementQualification : DegreeDepartment : SDS/EIF3Key Responsibility· Work independently and contributing to the project’s successful delivery· Defining escalation management policies & procedures keeping customer informed of all to-and-fro communication· Preparation and management of contracts and project artifacts· Setting up of process & procedures to handle user calls· Meeting the predefined SLA and KPI with the customer· Track the Service status and bring in improvement plans for betterment· Conduct necessary CAR/DAR reporting for the Service support· Work closely with internal quality Team and adhere to quality process for the service projects handled· Preparation of status reports and present to Customer/Senior managers on regular intervals· Coordinate with Customer’s designated project manager on day to day operations· MIS reporting to the Customer’s designated project manager· Coordination with other technical representatives deployed at all the sites· Provide high level consultation support on Datacenter establishment and management· Developing and implementing IT policies and best practices· Track the project status and prepare necessary analysis report to the customer and managementSkill set· 12 - 16 years of IT Project/Service Management experience in a comparable position in an IT Industry· Experience in delivering large complex IT Operations, Transformation projects end to end.· Minimum 5 years of experience in service management and managing delivery to global customers.· Excellent experience in managing teams with SMEs/Architects/Projects from different technology/process skills.· Excellent problem-solving skills.· Able to identify and proactively recommend solutions for customer issues/pain areas.· Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary· Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews· Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.· Developing a deep understanding of projects to gain insights into the scope of service delivery.· Taking accountability for service delivery performance, meeting customer expectations, and driving future demand· Analyzing third-party as well as internal processes, and creating strategies for service delivery optimization· Good Handle of DC, IT Ops, Automation, Storage, Backup, Network, and cloud technologies· Good Knowledge on IT Infra and Project Management· Good knowledge on ITIL V4 concepts· Good Team management and communication, presentation skills· Very good written and spoken skills.· Excellent interpersonal skills· Preferred Project Management/Service Management (PMP/ITIL) certifications

We’re transforming the software industry.  We’re Flexera.  With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team.  Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans?  Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. 

Experienced Support Leader responsible for overseeing a team of Technical Support Engineers, ensuring team, customer, and operational success. Responsible for team/management direction and ensuring work aligns with Flexera's business goals. Will drive focus on accuracy, timely feedback, and customer satisfaction by coordinating the efforts of the team and using influence to expedite critical/escalated cases. Develops a broad understanding of customer needs and understand expectations from enterprise-level customers. Drives the knowledge-sharing mindset, methodologies, and tools. Develops Technical Support processes, ensures proper documentation and recording of all activities and communication. Desires to be part of a superb team in a company that is recognized as an industry leader.

Responsibilities:

• Manage a team of technical support engineers, and potentially other managers in the future, to provide proactive and reactive support to customers.
• Coach, develop, and inspire team members on their personal and professional development plan. Complete performance reviews and goal setting exercises within company deadlines
• Encourage open communication between team members, suggesting and driving forward ideas about how the team can work more effectively together; empowering the team to perform at their highest level.
• Collaborate and communicate with cross-functional teams including Product Management, Engineering, Customer Success, Consulting Services to ensure alignment.
• Ensure clarity around priorities and goals for your support team. Lead meetings and articulate the course of action.
• Staff recruitment and on-boarding. Attract diverse talent and cultivate an inclusive environment.
• Work with senior management and other peers for strategy development and execution planning
• Recognize and identify opportunities for continuous improvement and proactively propose and implement these solutions.
• Assign critical and escalated issues to appropriate resources.
• Analyze situations and determine resources needed to solve them.
• Follow up with customers to gauge their satisfaction with problem resolution, identify technical support problem areas based on CSAT scores and feedback. Handle CTAs (Calls-To-Action) and implement corrective actions where needed.
• Ensure ongoing training for tech support staff, advise tech support staff on competency development.
• Collaborate with other support leaders across three regions (EMEA, North America, and APAC) to maintain a follow-the-sun support model for Flexera’s customers and partners.
• Create and maintain all documentation and procedures relating to Support.

Qualifications, Education and Experience:

• Bachelor’s degree in computer science, information technology or related field.
• Customer focused and able to empathize with their needs.
• Influence for Impact – Understands stakeholder impact. Fosters collaboration and communication. Listens and disagrees with candor and professionalism. Leads to get best from team and individuals and is accountable for results.
• Business Insight - Assesses and understands business risks and opportunities that will lead to substantial and timely business outcomes. Works on the business not just in the business. Exhibits change agility and navigates ambiguity within the team and org.
• Coach for Performance - Understands what and how to motivate teams. Enables, delegates, and empowers to drive and deliver performance. Keeps score with actionable and measurable goals/KPIs. Gives consistent, timely, and constructive feedback. Enables a culture of learning. Plays to win.
• Decision Making - Takes calculated risks making decisions that promote the interest of the company, employees, customers, and partners. Employs strategic thinking and problem solving. Moves quickly and understands their limits and asks for help when needed. Not afraid to make difficult people decisions and addresses quickly.
• Direction Setting - Initiates, agitates, and motivates. Asks "why" and "why not" and doesn't settle for "always been this way." Infuses team with passion and creativity and encourages action. Takes intelligent risks, and then it's GO time. Offers clear direction on what is expected of the team and individual members so there are no surprises on outcomes or performance.
• Experience with staff recruitment and on-boarding.
• Strong verbal and written communication skills with the ability to articulate complex ideas into easy-to-understand business terms to different levels of an organization. Comfortable delivering presentations.
• Track record of collaboration and teamwork.
• Strong computer, analytical, overall management, and organizational skills.
• Innovative mindset and enthusiasm for process improvement.
• Fundamental understanding of management practices and techniques.
• Excellent leadership and interpersonal skills.

#LI-PS1

#LI-TechnicalSupport

#LI-Hybrid

About the Role:The Customer Project Manager is responsible for the management of the project and to run the project on a day-to-day basis for connected Mobility Solutions (Telematics Control Unit ). The role involves discussion with Customers technical team, having knowledge on complete product development which covers all aspects hardware, software, mechanical, product validations, launches/ SOPs. Complete Program accountability for the success of products in terms of timely delivery, quality, cost and customer satisfactionWhat will you do

• Establish day-to-day operational objectives & organize interdepartmental activities ensuring completion of the program on schedule
• Responsible for the successful execution of milestones on the hardware design flow from conceptualization, implementation, verification, integration, and release
• Ensure that project schedules, risk analysis, and mitigation plans are aligned with project goals.
• Create, monitor, and control schedules and milestones to ensure various projects stay on track.
• Conducts team meetings, documents issues, and keeps the extended team informed of the status and health of Product development/delivery
• Manages change control and escalations
• Assesses program/initiative issues, and areas of risk, and acts to work with various stakeholders to resolve all problems
• Identifies risks, and clearly communicates goals and results
• Monitors and assures of product/program/project schedule compliance
• Interact, evaluate and build connections with various vendors, EMS providers, and Testing Agencies.
• Continually evaluate program risks and take appropriate action to mitigate them.
• Serve as the focal point for program communications across teams.
• Compile regular program status for all stakeholders and escalate critical issues and risks.
• Drive a culture of continuous improvement by ensuring lessons learned activities for the projects are completed.
• Liaison with various departments to optimize resource utilization.

QualificationsWhat the role Needs:

• Bachelor’s degree
• 5+ years of relevant work experience.
• 4+ years of Project Management-relevant work experience.
• Experience in relevant Embedded systems.
• Experience of product development is desired
• Hands-on working experience on CMMI, ASPICE, ISO26262
• Vital planning and organization skills; must be able to set and manage priorities, adapt to change, and track the progress of activities, issues, risks, and deliverables to closure.
• Able to act decisively and make clear, timely decisions in the project's best interests.
• Excellent verbal, written, and distance communication skills, with the ability to manage the detail to the target audience.
• They are getting Work Done - The ability to be organized, resourceful, and plan. This includes leveraging multiple resources to get things done and layout tasks in sufficient detail. Has the ability to get things done with fewer resources and in less time, work on multiple tasks at once without losing track, and foresee and plan around obstacles.
• Must have strong Microsoft tools skills (Excel, PowerPoint, Word, MPP)
• Must have established interpersonal skills, and should be able to effectively communicate at all levels

Additional informationPreferred/Good To Have Skill Set:

• PMP or another accreditation is a plus.
• Knowledge of AUTOSAR architecture
• Knowledge of tools/scripting languages like, CANoe, CANanlyser, CAPL, PERL
• Knowledge on Automotive