Total 4 Manager level Customer Service job vacancies in CV32 5QT

Job Description

Nursing Home Manager

Salary: £60,000 + Bonus scheme

40 hours per week

As a Nursing Home Manager, you will combine your clinical expertise as a Nurse with management skills to oversee the day-to-day operations and create a nurturing environment for residents and staff. The Nursing Home is set in a large and beautiful building, surrounded by the countryside. The dedicated team provides nursing and personal care to a small number of older adults.

Qualifications

• Current registration as an RGN with a valid UK NMC Pin
• Proven Nursing Home experience, with a track record of Good CQC reports
• Strong understanding of regulatory requirements and quality standards in elderly care.
• Excellent communication, interpersonal, and decision-making skills.
• Commitment to promoting diversity, equality, and inclusion within the nursing home.

Responsibilities

• Provide leadership and guidance to the nursing and care staff to deliver person-centered care in accordance with regulatory standards.
• Oversee the operational and financial management of the nursing home, ensuring compliance with all relevant policies and procedures.
• Develop and maintain strong relationships with residents, families, and external healthcare professionals to promote collaboration and communication.
• Implement quality improvement initiatives and ensure the delivery of high-quality care services.
• Manage staffing levels, recruitment, training, and performance management to maintain a skilled and motivated team.
• Foster a culture of inclusion, diversity, and equality among staff and residents.

Reference: WILL79609/MW

Please see attached Job Description. The post holder is also responsible for the day to day management of staff and allocation of tasks related to the NEP Cloud Service Delivery provision, which involves; The delivery of improved customer relationships and overall effective and competitive service. The service development, implementation and evaluation of communications and ad-hoc projects across the client base. Ensuring full compliance of NEP Governance. Leading the Service Delivery team to deliver quality improvement. Establishing and maintaining cooperative relationships with representatives of the NEP Consortium Organisations and NEP Partners.The analysis of risks and opportunities. Development and regular review of policies and procedures whilst maintaining adherence. Actively undertaking and monitoring service delivery and performance reporting in line with NEP Governance.

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme

An amazing new job opportunity has arisen for a Deputy Care Home Manager to work in an exceptional care home based in the Leamington Spa, Warwickshire area. You will be working for one of UK’s leading health care providers

This is a residential and dementia care home in a high quality setting that is homely throughout. This allows residents to live a happy life and genuinely retain their independence

**To be considered for this position you must hold an NVQ/QCF Level 3 in Health & Social Care**

As the Deputy Care Home Manager your key duties include:
• Ensuring that high standards of care are delivered to meet the needs of the individual resident, whilst monitoring and maintaining these standards
• Assisting with the management of the homes staffing, financial and material resources, including involvement in staff recruitment and selection
• Taking responsibility for the running of the Home in the absence of the Acting Home Manager
• Leading and facilitating in staff and residents’ meetings, staff training and development activities

The following skills and experience would be preferred and beneficial for the role:
• Strong team management experience
• Relevant experience of working and supervising staff within a care home
• Excellent communication and administration skills
• An ability to prioritise and cope with a busy and varied workload is essential
• Must have an excellent understanding of the needs of older people with dementia

The successful Deputy Care Home Manager will receive an excellent salary of £34,235 per annum. This exciting position is a permanent full time role working through Day Shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Free learning and development
• Free DBS
• Paid breaks
• 28 days paid holiday (pro-rata, including Bank Holidays)
• Opportunities to undertake RQF level qualifications with an endorsed Skills for Care Provider
• Recognition of career milestones
• Company pension scheme
• On-going wellbeing support
• Death in Service benefit
• Length of Service Awards
• Voluntary Lifestyle Benefits
• Employee Assistance Programme

Reference ID: 5559
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk