Total 9 Manager level Customer Service job vacancies in Dundee, Dundee, DD1 1DA

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)

Salary: £33,390

Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.

Location: Stoke, Stafford and Telford.

Overview:

We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Stafford, Stoke and Telford area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Must be a DRIVER

- Strong supervisory skills with the ability to support and develop a team

- Be qualified to a minimum standard of Level 3 in Health and Social Care

- Ideally you will have previous experience in a Supported Living or Residential service

- Experience working with adults with Learning Disabilities or Mental Health

- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Shaw Healthcare are recruiting for a Compliance Manager to join our Clinical Governance Team, this role is a hybrid position and could mean you are onsite 3 or 4 days per week at our services.
Hours: 37.5 hours per week Salary: starting at £47k increasing to £49k following completion of probation plus monthly car allowance of £350
Location : UK based, you could be required to be onsite 3 or 4 days per week and could include overnight stays
Benefit:

25 days annual leave plus bank holidays
Employee Ownership Trust including tax free bonuses – to date we have received £1850 tax free bonus
Onsite parking
Enrolment to NEST pension
Retail/Leisure/Holiday and travel discounts

The Compliance Manager is responsible for planning, directing, and completing rigorous audits/inspections and follows up across Shaw healthcare settings that are registered with the national regulators.

This will involve liaison with the individual Service Managers, the operational management teams and the Shaw head office colleagues.
The Compliance Manager will be responsible for relaying the outcomes of compliance audits, setting requirements and timescales for completion with the Service Managers and operational management teams and for producing a report.
The Compliance Manager will report to the Director of Compliance and Governance and work closely with Compliance & Governance colleagues; and with operational management and teams with regard to areas of continuous quality improvement and business development.
Maintaining oversight and management of a caseload of regulated services, ensuring the required Audits are completed, monitoring levels of risk, assessing incoming concerns and ensuring all records are kept up to date.
Carrying out Audits in line with an agreed programme, observing and reporting on the well-being of people using the service, identifying and monitoring areas of non-compliance, raising and responding to safeguarding concerns.
Taking responsibility for following and progressing actions in relation to services of concern and liaising with other key stakeholders
Working with managers to contribute to the setting and achieving of organisational performance objectives, including both quantitative and qualitative measures.
Preparing correspondence/reports, etc. in relation to specific issues raised about services.

General Management

Plan, organise, liaise and conduct Compliance Audits in all Shaw healthcare settings that are registered with CQC/CIW/Care Inspectorate & Healthcare Improvement Scotland.
Provide relevant professional advice and analysis within corporate Compliance & Governance expectations
Adhere to the highest degree of professional standards and strict client confidentiality.
Maintain registration with NMC (when applicable)
Keep up to date with changes in legislation, guidance, and policies, procedures and best practice development.

Essential Criteria

Excellent analytical, clinical, auditing and presentation skills.
Must have a good working and research-based knowledge and understanding of the regulatory framework and its significant influence on all registered settings
Good experience in staff and audit management within health and social care.
Proven experience and qualifications within health and social care including management certification.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
Ability to manage multiple engagements and competing priorities in a rapidly growing, fast-paced, interactive, results-based team environment.
To collect evidence in an objective and in a measured and non-prejudiced manner in order to make informed decisions and judgments about the quality of care and service provision.
Needs to have a positive, honest, open and constructive approach when inspecting/auditing; delivering the feedback and completing the report; and following up on action plans.
Car driver & current license

Job Title: Service Manager - Supported Living (Learning Disabilities)
Salary: £29,508
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.
This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centered Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organizational standards.

Qualifications and Experience:

- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Service Manager - Supported Living (Learning Disabilities)
Full Time: 37.5 Hours per week
Location: Stoke on Trent

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service catering to individuals with Learning Disabilities (LD). You will oversee the management of 6 self-contained apartments that run at around 1000 care hours per week.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Your new company
Hays are delighted to be supporting their exclusive client who are recruiting a Customer Account Manager. A crucial role overseeing the smooth handling of customer orders and contracts. It is essential to ensure that all customer needs, commitments, and expectations are effectively managed and communicated across all departments.
Your new role
By fostering strong communication and collaboration amongst teams, the Customer Account Manager guarantees that customer requirements are met promptly and efficiently, ensuring adherence to the company's Terms and Conditions remains a top priority. Collaborating closely with the leadership team, we manage order variations and amendments effectively. Thorough documentation and review processes are in place to guarantee job control at every step. Any performance issues are promptly escalated to prevent customer impact. Our commitment extends to managing processes and systems efficiently, from order input to job closure and invoicing. Collaboration with other departmental functions ensures seamless delivery of customer obligations and expectations.
What you'll need to succeed
You will have a passion for service and providing such service. Have the commitment to delivering excellent customer experience. Be proactive, helpful amid constructive with all key stakeholders. You will have exceptional communication and interpersonal skills.
What you'll get in return
In return, you will be paid a competitive annual salary of £28,000 and will be joining a successful growing business during an exciting period, along with 25 days annual leave, plus bank and free on-site parking. The business offer self-development, working in a lively office, which provides a great team environment. To help you with your career progression, this company will also offer training and support, which will allow you to further develop your own skills and experience.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are delighted to be supporting their exclusive client who are recruiting a Customer Account Manager. A crucial role overseeing the smooth handling of customer orders and contracts. It is essential to ensure that all customer needs, commitments, and expectations are effectively managed and communicated across all departments.

Your new role
By fostering strong communication and collaboration amongst teams, the Customer Account Manager guarantees that customer requirements are met promptly and efficiently, ensuring adherence to the company's Terms and Conditions remains a top priority. Collaborating closely with the leadership team, we manage order variations and amendments effectively. Thorough documentation and review processes are in place to guarantee job control at every step. Any performance issues are promptly escalated to prevent customer impact. Our commitment extends to managing processes and systems efficiently, from order input to job closure and invoicing. Collaboration with other departmental functions ensures seamless delivery of customer obligations and expectations.

What you'll need to succeed
You will have a passion for service and providing such service. Have the commitment to delivering excellent customer experience. Be proactive, helpful amid constructive with all key stakeholders. You will have exceptional communication and interpersonal skills.

What you'll get in return
In return, you will be paid a competitive annual salary of £28,000 and will be joining a successful growing business during an exciting period, along with 25 days annual leave, plus bank and free on-site parking. The business offer self-development, working in a lively office, which provides a great team environment. To help you with your career progression, this company will also offer training and support, which will allow you to further develop your own skills and experience.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

The post-holder will be responsible for providing professional primary care expertise for the management of projects developed as part of the primary care programmes work streams, eg Access Recovery Plan Fuller programme including, system financial recovery plans and fulfil the ICBs primary care delegated responsibilities. Please see attached JD and PS for detailed job description and main responsibilities.

Please see the attached Job Description and Person Specification for full duties and responsibilities.

Please see the attached Job Description and Person Specification for full duties and responsibilities.