Total 7 Manager level Customer Service job vacancies in EH14 4AT

Please see Job Description and Person Specification for full details of the Clinical Team Lead role in Psychiatric Liaison.

Job Description

Education and Children's Service's

Pupil Support Leader
Wester Hailes High School

Salary: £57,282
Hours: 35 per week

We are recruiting a Pupil Support Leader in Wester Hailes High School.

You will be able to use your leadership skills to support young people to develop the skills, confidence and motivation to access mainstream provision. You will have strong values which are based on inclusion, team work and the principles of GIRFEC.

Please see attached documentation for further information about the role, and the skills and attributes we will be looking for in a successful candidate.

For further information please visit our website at www.whec.edin.sch.uk

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Description

Children, Education and Justice Services

Pupil Support Leader
Balerno Community High School

Salary: £57,282
Hours: 35 per week

Balerno High School is a fully comprehensive, non-denominational high school situated in the southwest of Edinburgh. We are proud to be school community built on strong relationships and a commitment to success. As part of our Gold Rights Respecting Schools status our school values promote excellence and resilience; and we provide a learning and teaching environment built on respect, honesty and inclusion.

We are looking for an enthusiastic and skilled leader with drive and ambition who is committed to improvement and excellence. You will be joining a strong senior leadership team and liaising with teams of staff who are dedicated to providing the best for all young people in our community.

You should be committed to raising the attainment through effective and caring support for all young people through high quality partnership working. The successful candidate will be part of the middle leadership team and ensure high quality learning and teaching, with the aim of supporting all pupils to achieve their potential.

For further information please visit our website at www.balernochs.wordpress.com or to discuss the posts please contact Maree Anderson on 0131 477 7788

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Leadership & Management of people The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented. Key Performing Indicators Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services provided within the psychotherapy department. Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line with trust policy. Identifies staff training & development needs and liaises with trust & external training resources to meet these, ensuring provision of specialist teaching and training while promoting continuing professional development Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from human resources and applying Trust Policy as needed. Takes responsibility for coordinating input of sessional & temporary staff in services. Undertakes teaching/training activities within the trust For further details please refer to attached JD.

The Lewisham and Addictions Directorate is recruiting to the post of Service Manager, for Neighbourhood 1 community operational services for a 6 month secondment.

This will include Primary Care and longer term Community Mental Health Teams based in Speedwell Mental Health Team in the North of the Borough.

The Neighbourhood 1 Service manager will also hold senior operational responsibility for the Lewisham Low Intensity team, Lewisham Physical health team and other stand alone practitioners in the borough i.e. MHP in the PCN and Dual Diagnosis and homeless outreach practitioner.

If you want to work in an exciting and evolving service, then this is the post for you!

We are looking for an exceptional candidate with a significant level of experience and the ability to perform well in a busy operational role whilst undertaking Trust-wide projects, service delivery and performance responsibilities.

In return you will have full support and an individual development programme to enhance your career. This role offers excellent opportunities to gain experience and skills across a variety of different settings.

We encourage you to apply if you have highly developed communication skills, are an imaginative and strategic thinker, and are creative and determined in your approach.

**There will be an expectation to start promptly within 2 weeks of appointment at interview/ candidates should discuss with their line managers.**

For further details please contact the recruiting manager


• Provision of leadership to The Neighbourhood 1 teams in conjunction with the ‘lead’ consultant and Team Manager to co-ordinate, develop and manage the service’s strategic and operational plans.
• Management of the clinical teams to ensure integrated clinical, operational, quality and financial outcomes are achieved within the service line.
• Joint accountability with the lead clinician to ensure good throughput management utilising demand and capacity information.
• Exercising systematic clinical governance of their professional practice and that of the team
• Active engagement in continuing professional development, including use of management & clinical supervision
• Ensuring access to adequate and robust supervision for staff in the service
• Provision of specialist components of the service by coordinating and planning, considering the training, skill mix and experience of the team alongside the leadership team

For further details please refer to attached JD

Benefits offered by SLAM:

We are committed to ensuring our staff get the most out of their benefits package and understand the importance of a healthy work life balance. There is an extensive range of excellent benefits for you and your family. We want you to feel like you are part of a close-knit team at SLaM. It’s important to us that you feel valued and appreciated and that is why we have a comprehensive benefits package on offer.

Some of our benefits are highlighted here:
• Generous pay, pensions, and leave,we offer a comprehensive pay, pensions and leave package, which is dependent on the role and length of service.
• Work life balance,flexible working and supporting a range of flexible options, such as: part-time working and job sharing.
• Career development,there are plenty of opportunities to progress your career and we support your development through several programs such as leadership, mentoring, coaching, positive people management, collective leadership, and other talent programmes

Leadership & Management of people

The service manager is accountable for people management and development across their services. They will ensure people are focused and efficient in their roles and are achieving in individual and service KPIs. Robust performance and attendance management will be fundamental to ensuring service objectives are achieved and problem areas identified at an early stage with solutions quickly implemented.

Key Performing Indicators
• Through coaching and feedback, drives a performance achieving culture ensuring people are carrying out their roles to the highest possible standard and that they understand the key measures for success
• Ensures structures are in place so the teams are aware of and can pursue the aims, objectives and overall strategy of the service, thereby contributing to the overall development of clinical services provided within the psychotherapy department.
• Ensures timely and reliable recruitment decisions and ensures effective management of staff induction and ongoing supervision for all staff, ensuring formal appraisal carried out in line with trust policy. Identifies staff training & development needs and liaises with trust & external training resources to meet these, ensuring provision of specialist teaching and training while promoting continuing professional development
• Provides guidance and support to team members in meeting individual and team objectives through structured performance management processes, seeking advice from human resources and applying Trust Policy as needed.
• Takes responsibility for coordinating input of sessional & temporary staff in services.
• Undertakes teaching/training activities within the trust

For further details please refer to attached JD.


This advert closes on Tuesday 30 Jul 2024

Job Description

Children, Education and Justice Services

Depute Headteacher (Support)
Balerno Community High School

Salary: £70,116
Hours: 35 per week

Balerno High School is a fully comprehensive, non-denominational high school situated in the southwest of Edinburgh. We are proud to be school community built on strong relationships and a commitment to success. As part of our Gold Rights Respecting Schools status our school values promote excellence and resilience; and we provide a learning and teaching environment built on respect, honesty and inclusion.

We are seeking an enthusiastic and dynamic individual who will provide strategic leadership, vision and direction for pupil support and work collaboratively with the Senior Leadership Team and Middle management. As such, the successful candidate will be expected to have leadership experience and be committed to raising attainment through effective and caring support for all young people through high quality partnership working, In addition, key areas of strategic responsibility will include Safeguarding, Transition ,Equalities ,Inclusion and House Head for Bavelaw

The Senior Leadership Team consists of a Head Teacher, 3 Deputes and a Business Manager.

Further information about the school can be found at our website www.balernochs.edin.sch.uk or if you require specific information please contact the school by email at admin@balernochs.edin.sch.uk or telephone on 0131 477 7788

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Job Title: Customer Service Team Leader (Admin and Clerical)
Salary: £17.64 P/H LTD Umbrella
Hours: 37
Type: Temporary Ongoing
Location: Leamington Spa, CV32
Start Date: ASAP
Work Pattern: Monday - Friday | 08:45am - 17:15pm

A dynamic Customer Services Team Leader is sought to manage a dedicated customer service team. This critical role involves enhancing team performance to achieve superior customer satisfaction and support levels. The successful candidate will use their leadership skills to mentor and grow the team, address customer inquiries, and implement measures to increase service quality and operational efficiency.
Key Duties and Responsibilities:

• Develop and sustain Resident Engagement through various channels, including Resident Initiating Groups.
• Respond objectively and positively to customer communications, including complaints.
• Manage and inspire a team towards achieving excellence in customer service.
• Compile performance data to aid in practice improvement across the team.
• Handle escalated customer complaints and enquiries, providing effective and timely resolutions.
• Monitor and analyse team performance, identifying areas for improvement and implementing strategies to enhance service quality.
• Collaborate with other departments to streamline customer service processes and improve overall customer satisfaction.
• Ensure compliance with company policies and industry regulations.
• Develop and maintain in-depth product and service knowledge to provide expert advice and support to both team members and customers.

Requirements

• Proven experience as a Customer Services Team Leader or similar leadership role in a customer service environment.
• Strong problem-solving and conflict resolution abilities, with a customer-centric approach.
• Proficiency in CRM software and Microsoft Office Suite.
• [Desirable] proven in-depth experience in complaints case management, including cases from the Housing Ombudsman Service and the Local Government & Social Care Ombudsman Service.
• [Desirable] At least 2-3 years of experience in Resident Engagement within a social housing context.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Proud member of the Disability Confident employer scheme