Total 79 Manager level Customer Service job vacancies in EMEA-UK-Nottingham

Location: Arnold

Since 1989, Helping Hands Home Care has been a leader in the UK adult care (private pay) sector, supporting adults of all ages to maintain their independence and stay in the place they know and love: home. With over 140 branches across England and Wales, our success lies in our commitment to exceptional care and innovative solutions.

We’re excited to announce the opening of a new branch and are looking for a passionate Registered Care Manager to lead this new venture and make it a success from day one.

Joining Helping Hands for a new branch opening means you’ll have the opportunity to shape and establish a high-quality service, backed by the resources and reputation of a nationally recognised and well-respected brand. As a Registered Care Manager, you will have the flexibility to make decisions that prioritize the quality of life of your customers and Carers, setting the standard for excellence from the start.

Main Responsibilities

• Lead the launch and growth of the new branch, ensuring it quickly becomes efficient, profitable, and known for delivering the highest standard of care.
• Hold the CQC/CIW registration for the branch and ensure that it operates within CQC/CIW guidelines.
• Develop and grow a team of dedicated carers by actively recruiting new team members and guiding them through the recruitment process.
• Build strong relationships within the local community to promote the branch and identify new business opportunities to support its growth.
• Oversee the implementation of branch operations, ensuring all customer needs are met to the highest standards.
• Effectively communicate and implement all policies and procedures to ensure consistency and compliance.
• Support branch staff and carers with training and development to uphold exceptional service standards.

About You

To be successful in this role, you’ll need to have a level 5 NVQ in Management in care or be willing to work towards achieving this. Additionally, you’ll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience working within the care sector at management level. If you have previosly held CQC registration this would be advantageous.

A full UK driving licence and access to your own vehicle are essential.

Benefits

• Career progression opportunities
• 23 days annual leave, rising to 25 after 2 years of service
• Free Blue Light Card offering discounts from businesses and services
• Access to our employee assistance programme
• Support to complete nationally recognised qualifications
• Refer a friend scheme
• Bonus scheme
• Annual salary review

Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.

Working Hours: 35 Hours Per Week

Contract Type: Permanent, Full-Time

Additional Payments: Casual Car User Allowance

Closing Date: 29 November 2024

Interview Method: In Person

This Role is Subject to:

Casual Car Documentation - The successful candidate will be a designated Casual Car User which means that car journeys may be necessary on an occasional basis, but are not essential to the role. If you do drive, you must always hold a full valid driving licence and provide your own car for use at work, as well as provide all the appropriate documentation. You will receive an allowance per mile of business use.

DBS (Disclosure and Barring Service) Clearance - This post is covered by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (amended in 2013). Appointable candidates will be required to apply for a Enhanced Disclosure and Barring Service (DBS) check. Information provided by you or the DBS will be dealt with in a confidential manner and in accordance with the DBS Code of Practice which can be viewed here. We have a policy on the Employment of Ex-Offenders and it is available upon request.

Are you interested in leading and further developing a highly professional team that is:

• • committed to continuous service improvement

• • results driven

• • quality focused

• • places citizens at the heart of everything they do

Manchester Local Care Organisation (MLCO) is seeking to recruit a Service Manager to lead the Manchester Equipment and Adaptations, Community Alarm and Technology Enabled Care TEC and Retained Advice services and lead the Technology Enabled Care strategy across ASC and the MLCO.

The Service Manager Manchester Equipment and Adaptations Partnership is responsible for the strategic and operational leadership of a range of services that deliver early interventions to citizens along with leading the development of TEC to prevent, reduce and delay long term packages of care. Technology Enabled Care is an exciting and growing area of support that is already proving to be making a meaningful difference to citizen’s lives by giving people more independence, and so far, saving £0.33 million in avoided homecare costs.

The role provides a unique opportunity to lead and develop/further evolve with the future development of integrated services, supporting statutory requirements of ASC as part of the MLCO. The successful candidate will take a leading role in enabling services within their portfolio to develop to meet the strategic intent of MCC and MCLO and help colleagues to consider how we can better meet the needs of our communities.

For more information, please email Karen Crier, Assistant Director via karen.crier@manchester.gov.uk

The successful candidate will utilise their experience of working with services, teams, and individuals to support citizens with a range of needs to ensure the best outcomes and best experience within available resources. They will use their influence and knowledge to encourage and lead meaningful system wide change.

For this role we are looking for candidates with: -

• • A strong record of leadership and delivery in a related field

• • Knowledge and significant understanding of the legislative framework and key issues relevant to the portfolio of service responsibility

• • A record of success in championing organisational and cultural change

• • Significant experience of forging and maintaining effective partnerships

• • Willingness to consent to and apply for enhanced Disclosure and Barring Service (DBS) Check

In accordance with Home Office guidance, successful candidates must evidence their right to work in the UK before commencement of employment. This is not a role we consider to be eligible for sponsorship under the Skilled Worker route based on Manchester City Council policy. Candidates are therefore encouraged to consider their own right to work options without the requirement for Manchester City Council sponsorship.

We’re the local government authority for Manchester, and have teams across the city helping to make this a great place to live for everyone. We’re proud to do local government differently, in a city with an international reputation for diversity, creativity, culture and passion.

When you join us, you’re joining a team of over 7,000 council staff helping to make our ambition for Manchester a reality. Whatever your role, you’ll be supporting our residents and communities to be the best they can be, and helping to build a Manchester that's fairer for everyone who lives, works, volunteers, studies or plays here.

To make our ambition a reality, every person we recruit needs to play their its part. It takes a certain type of behaviour, attitude and way of working to get Manchester where it wants to be. Our people and partners have agreed five ‘behaviours’ – the grounding for how we must work together and treat one another:

• We take time to listen and understand
• We work together and trust each other
• We show that we value our differences and treat each other fairly
• We ‘own it’ and we’re not afraid to try new things
• We’re proud and passionate about Manchester

A career with us means you can be yourself, thrive, and build the career your talent and ambition deserve.

Creating an inclusive team at Manchester City Council

At Manchester City Council, we strive to create a fair and inclusive workplace that is as diverse as the communities we serve. We want to further increase the diversity of our workforce, in particular the number of Black, Asian and Minority Ethnic staff and disabled staff at all levels of the Council. This advert is open to all applicants, and we would particularly encourage applications from candidates identifying with one or both of those characteristics.

If you want to find out more about the role, our ways of working, flexible arrangements or any workplace adjustments, please let us know by emailing jobs@manchester.gov.uk. If you are invited to interview, we will ask you if you require any adjustments for you to best demonstrate your suitability for the role in the interview process.

Guaranteed Interview Scheme

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

Accessibility

As a Disability Confident Employer, we provide support for employees with physical or mental-health conditions, a disability or neurodiversity. Our workplaces are accessible by design, and we make workplace adjustments including providing aids, adaptations and equipment. These, combined with our flexible working policies such as disability-related leave, enable our employees to perform their role, thrive and be their authentic selves in work.

We’ve also included some useful tips on how to submit the best application.

What we will need from you if you’re successful

If you are successfully offered a position with us, the pre-employment checks you will be asked to undertake will depend on the role you've applied for. As a guide, these may include:

• Passport/ID: You will be required to provide documentary proof of your right to work in the UK – please note that visa sponsorship is not guaranteed for this role
• References (Current and Previous employer)
• Disclosure and Barring Service Clearance (DBS) (as applicable)

When you join us

We want everyone to be able to be themselves at work and give their best. If you need additional support to undertake the duties of the role, we’ll make every effort to source any necessary aids, adaptations or equipment. If, however, any task proves to be unachievable, we will look at redesigning parts of the role.

Other relevant information

Why work for us
Who we are - Manchester City Council
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Exciting Opportunity for Team Leaders – Day & Night Shifts
Earn £13.50 to £15.50/hour
Location: London and surrounding areas

Holistic Care Innovations Ltd, a leading healthcare staffing agency, is seeking experienced Day Team Leaders and Night Team Leaders to support care homes in delivering exceptional standards of care.

Key Responsibilities
- Shift Leadership: Manage and oversee daily or nightly operations, ensuring smooth service delivery and supporting care assistants.
- Case Management: Collaborate with residents, families, and healthcare professionals to design and implement effective care plans.
- Medication Administration: Safely administer and record medications in compliance with policies.
- Risk Assessment: Conduct and review assessments to maintain a safe environment for residents and staff.
- Resident Support: Assist with daily needs, fostering independence and ensuring residents lead fulfilling lives.
- Service Development: Work with leadership teams to enhance care services and processes.
- Inclusive Environment: Create a positive and engaging atmosphere for residents and staff alike.

What We Offer
- Competitive Pay: £13.50–£15.50 per hour, based on experience and qualifications.
- Wagestream Access: Manage and access your earnings anytime.
- Career Growth: Access professional development opportunities, training programs, and apprenticeships.
- Enhanced Pay: Additional rates for bank holidays.
- Annual Leave Flexibility: Participate in our holiday purchase scheme.
- Wellbeing Support: Access resources and programs for mental and physical health.

Candidate Profile
- Qualifications: NVQ Level 3 in Health and Social Care is desirable.
- Leadership Skills: Proven experience supervising and leading teams effectively.
- Care Expertise: Solid understanding of care planning and risk assessment processes.
- Medication Handling: Experienced or willing to train in administering medication.
- Professionalism: Organized, IT-literate, and skilled in delegating responsibilities.
- Values: Caring, passionate, and team-oriented, with a commitment to putting residents at the heart of your work.

Why Join Holistic Care Innovations Ltd?
Joining our team means becoming part of a professional and compassionate organization dedicated to improving the lives of residents. You’ll have the chance to make a genuine difference while enjoying competitive benefits and career opportunities.

How to Apply
Submit your CV to admin@holisticcareinnovation.co.uk or contact us at 01424 212199 for more information.

Note: Successful candidates will undergo a DBS check before placement.

Be part of a team that thrives on professionalism, compassion, and excellence. Together, we can create brighter days for those in our care.

You will be working closely with our caregivers and partner providers to ensure the highest quality adult care is provided across the UK. As Adult Back-Up Care Manager you will be responsible for:
• Ensuring compliance with policies and procedures
• Ensuring there are sufficient numbers of professional staff with suitable skills, experience and knowledge to deliver safe care and maintain a high-quality service
• Reviewing and learning from accidents, incidents (including safeguarding), complaints and sharing these lessons learned with staff as appropriate
• Seeking feedback from customers, stakeholders and interested parties
• Acting on results of audits and reviews of the service
• Promoting a supportive, transparent culture where all staff members can learn from any mistakes

You will need to have a quiet environment to work in along with your own computer, webcam, mobile phone and a good internet connection.
This role is full-time Monday to Friday, and working hours can be flexibly arranged in conjunction with other team members.


What you will deliver

• Receiving and responding to emails from our clients
• Conversing with our care team members via our chat facility
• Staffing emergency care bookings via phone / online portal
• Working to achieve team and individual targets on a weekly / monthly basis
• Consistently delivering the highest quality customer service to everyone we interact with
• Supporting the Director with CQC related tasks


Key Experience, Skills and Attitudes

• Experience as CQC Registered Manager or similar in an adult / elder care setting
• Ability to work on your own initiative, with a high degree of reliability and confidentiality
• Excellent communication skills, both verbal and written
• Previous experience with a Salesforce or similar CRM platform would be highly advantageous
Benefits
• Home-based fully remote role with no travel required
• Full training provided via Zoom
• 28 days’ annual leave (pro rata), auto-enrol pension, and private medical insurance
• Medium sized business, with great progression opportunities!
• Starting salary £25,000 per annum (£27,000 per annum in London)
• Start date ASAP


About Us

British Nannies provides families with temporary and emergency in-home childcare, for example when a family’s usual carer is not available, or their nursery / school is closed. We are now seeking to expand our business to provide the same service (Adult Back-Up Care) for those aged 18 – 100 under the brand name British Carers.

Adult Back-Up Care is intended to be used to provide personalised in-home care, companionship and household support for those who either usually live independently or are cared for by a family member, and a circumstance has suddenly occurred which means additional short-term assistance with daily living activities is required.

A few examples of service use requirements are below:
• An adult person is recuperating from an operation
• The gradual long-term decline of an individual’s health; age-related frailty
• A family member who usually provides care has started a new job or is otherwise unavailable and has less time to provide care
• Support with managing the transition back to home from hospital or care home


Next steps

If you like the sound of this Adult Back-Up Care Manager opportunity and have the necessary skills, qualifications and experience, please apply today.

We look forward to meeting you!

Please refer to the attached job description and person specification for the details and responsibilities.

Deputy Service Manager - Band 5 - Permanent(Monday-Friday, Flexible hours between 08.00-18.00)

Please note: This post will be based at Abbeyfield court NG7 2SZ with opportunity for some home working.

A permanent opportunity has arisen in the Outpatients Directorate for a full time Deputy Service Manager to join our busy Outpatients service across the directorate.

We are looking for a confident, well-motivated, pro-active individual to support the delivery of high quality and timely care for our patients.

You will be supporting the Outpatients Specialty General Manager's to deliver key KPI's and ensure performance standards are met. You will cover all aspects of service delivery including some staff management. We are looking for someone who can enthusiastically take on these challenges and be part of part of a growing team.

You will have experience in staff management and project work, both leading and delivering. You will be able to work under pressure and work to deadlines, have good communication and negotiation skills, and excellent planning, time management and organisational skills. You will be able to prioritise your workload and be able to delegate your team's workload throughout the day. You must be able to take on additional responsibility when required and be able use initiative to problem solve existing issues and any potential problems that may arise.

This would suit any candidate looking to further progress their career towards a senior management role, or to gain further operational and strategic experience within the NHS.

It is preferable to have had some experience working at a similar level within the NHS and line manager experience is desirable.

Our team is made up of admin teams, nursing and medical colleagues and we are looking for someone who understands the importance of engaging all colleagues and who has a good understanding of RTT performance indicators as well as an enthusiasm for improving the patient experience in our specialties

The administration team consists of a variety of administration roles, providing a high quality administration service to both patient and clinical teams.

We have a management team that is supportive, innovative and proactive in ensuring we provide a high quality service.

We are keen to ensure that staff are developed within their environment in order to achieve vision and deliver care that reflects the values and behaviors of the team.

Please refer to the attached job description and person specification for the details and responsibilities.


This advert closes on Sunday 24 Nov 2024

A client within the public sector based in the East Midlands is currently recruiting for an Asset Project Manager to join their team as soon as possible. The client is offering a full time, contract position with the ideal candidate having experience of working within a local authority environment.

The Role

Key purpose of the role is to support the Head of Capital Programme Delivery in the provision of a service through the formulation, development, implementation, co-ordination and monitoring of capital projects.

Key responsibilities will include but not be limited to:

• manage individual Capital projects including making informed decisions, assessing problems and the potential for improvements, and negotiating with project team members.
• support project teams by helping with the co-ordination and input of all those involved in the design and implementation of Capital projects.
• plan, co-ordinate and develop consultation and publicity on Capital Projects ensuring that all relevant stakeholders are involved.
• attend Council's meetings, tenant forums and community forums to represent the NCCHS as directed.
• assess the problems and the potential for improvement and value engineering within identified target areas.

The Candidate

To be considered for this role you will require a degree or equivalent minimum BTEC HND/HNC in the field of engineering, construction/project management.

It will be essential to be in experiences in the below:

• Driving Licence with access to a vehicle.
• Sound knowledge and practiced experience of project management techniques, ideally with experience of successful delivery of major capital and regeneration projects.
• Able to prepare and maintain up-to-date project plans and supporting documentation and ensure a robust approach to project governance

The client is looking to move quickly with this role and as such are offering £300 - 400 p/d Umbrella Ltd. (approx. £240 - £320 p/d PAYE)

How to Apply

If this position sounds of interest, email a copy of your up-to-date CV to amy.dhawan@servicecare.org.uk or call Amy at Service Care Construction on 01772 208967 to discuss the vacancy in more detail.

Also, if this role is not of interest to you, but you are looking for new opportunities, please still get in touch as we cover all construction-related vacancies across the region.

Referral Bonus

If this role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.

A client within the public sector based in West Yorkshire is currently recruiting for a Building Safety Manager to join their team as soon as possible. The client is offering a full time, permanent position with the ideal candidate having experience of working within a data management environment.

The Crown Prosecution Service Digital Information Directorate is delighted to advertise the role of Head of Business Analysis and User Centred Design. This is a fantastic opportunity to join the CPS Digital and Information Directorate at a pivotal time.

As the most digitally advanced prosecution service in the world, the CPS has rapidly transformed into a wholly digital organisation. Looking ahead to 2030, our focus is on reducing delays across the justice system and improving services for victims to increase public confidence.

Our digital and data vision is simple, intuitive tools and safe access to data enables colleagues to focus on high quality casework to support the delivery of justice. We achieve this through our missions, which include our dedication to users, proactive security, regular value delivery, and fostering inquisitive, inclusive teams to build digital confidence.

As the Head of Business Analysis and User Centred Design, you will lead our User Research, Design, Accessibility, and Business Analysis professions. Your user-centred design approach will be at the heart of understanding our users and their needs, which we consider to be our unique value in the organisation.

Why Join Us?

- Impactful Work: Lead transformational research, design, and analysis where inclusivity truly matters.
- Strategic Leadership: This high-profile role offers the opportunity to demonstrate strategic leadership and deliver tangible impact across the CPS and the wider justice system.
- Innovative Environment: Be part of a team that is dedicated to innovation and continuous improvement.
- Collaborative Culture: Work with inquisitive, inclusive teams that are committed to building digital confidence.

Job description

The Head of Analysis and User-Centred Design provides strategic leadership of the CPS’ business analysis and user-centred design practice as we build and improve user-centric digital services. The role will lead the development of the standards, practices and skills of accessibility specialists, analysts, interaction designers and user researchers, working in multidisciplinary teams, enabling innovation and agility, ensuring that our digital services adhere to the highest standards of usability, accessibility and security.

Your responsibilities will encompass the strategic oversight of analysis and design, the leadership of a dedicated team (including third party consultancies working on our behalf), and the assurance of the quality of our work to the Service Standard. Moreover, you will spearhead the promotion of a user-centred approach to everything we do in digital and data, and more broadly across the CPS.

You will also play a critical role in the leadership of the Digital and Information Directorate, working with your fellow heads of profession to run the technical governance of the Directorate, by contributing to Service Standard assessments, the Technical Design Authority and setting the strategic direction of the Directorate through the shaping OKRs (objective and key results).

Seeking a Registered Manager for a Newly Established Care Company. We require an experienced, proactive manager. At Achieve together we believe this is more than just a job. Alongside making a positive impact on people’s lives you would be on an amazing career journey with an exciting, progressive organisation.

Let’s tell you about the Role.

This is a role with challenge, growth, and purpose at its heart. It’s a role that inspires others and brings your creative mind to life.

Every home is like a small business, and as a Registered Manager you will lead your team, taking accountability for all operational aspects of the home, focusing on areas such as recruitment, retention, budget management and rota planning. You will be responsible for the safety of all, and you’ll motivate your team with ideas that keep the people we support engaged, fulfilled and happy. The sense of fun you’ll bring helps make things happen.

At Achieve together, we see this as more than a job, this is the start of your career journey with us. With 75% of our managers promoted from within, this is a fantastic opportunity to develop your career and reach your full potential. Not forgetting, we also offer a wide range of benefits that include:

Competitive pay and progression that is linked to your skills and experience

Flexible working opportunities to suit you

Recognition schemes, team events and social activities

Employee discount schemes across a range of retailers and services

Staff incentive schemes such as Refer a Friend, Employee of the Month and Heroes Awards

Ongoing development and training to support your career progression with us

Employee welfare and wellbeing initiatives

Electric Vehicle Salary sacrifice scheme

Let’s Hear About You.

Passion for positively shaping lives is just as important to us as your experience. Building on your existing knowledge we will give you all the training and support that you need. You just need an appetite for learning and a real desire to make a difference to peoples’ lives. So, if you want to start, or continue your career journey in care with us, we want to hear from you. Be part of our team, Sharing Moments. Shaping Lives.

Job Title: Field Care Manager

Location: Office Based - Nottingham Office (Mansfield)

Hours: 9am - 5pm, Monday to Friday + On-call duties

Salary: £26,000 - £29,000

Job Summary:

We are seeking a motivated and dedicated Field Care Manager to join our team. The role involves recruiting and placing health care assistants into temporary and permanent positions within community settings, supporting the setup and maintenance of care packages, and ensuring compliance with regulatory requirements.

Key Responsibilities:

• Setup and maintain community care packages, liaising with the Community team and Branch Manager.
• Maintain existing business relationships and actively seek new business opportunities.
• Liaise with clients and staff to ensure efficient staff rotas and contracts.
• Liaise with Case Managers, Solicitors, Social workers to discuss the company's services and to offer a tailored package to suit the clients needs.
• Ensure staff files are up to date and compliant with regulatory requirements.
• Work towards KPIs, targets, and objectives.
• Recruit new staff and conduct interviews as needed.
• Follow CQC requirements and ensure compliance at all times.
• Conduct supervision and appraisals for field staff.
• Communicate effectively with internal and external stakeholders.
• Ensure quality standards are met and issues are addressed promptly.
• Participate in appraisal and objective-setting initiatives.

Key Skills and Qualifications:

• Self-motivation and personal drive.
• Understanding of the Aspire system (desirable)
• Team player with respect for others.
• Excellent communication skills.
• Customer-focused with a "Can Do Attitude".
• Ability to work on own initiative.
• Adaptable to changing working environments.

Due to the nature of this role you will need to have a clean drivers licence and have access to your own transport.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

What you'll be working: We can be flexible but you will work a minimum of 37.5 hours per week – Monday to Friday. As Service Manager you will also be part of the on-call rota and be expected to attend for any emergencies. What you'll be doing: Ensure the care and treatment delivered by the Service is high quality, safe and patient centred at all times. Lead and inspire a valued team, maximising the potential of the individuals within it Ensure all the people we support, and colleagues are safeguarded and any concerns are raised via the appropriate process including Speak Up; its important Just Culture and Behaviours are embedded and that these are naturally acted at all times Direct line management of the senior management team, ensuring senior management cover arrangements, including out of hours on-call Responsible for ensuring that all care standards, regulatory standards, and other quality measurement criteria are met, if not exceeded Work independently with responsibility for all aspects of running the service including budgetary management (income and expenditure) and all statutory compliance of the property including fire management, infection prevention and control the services and facilities Ensure that robust Local Integrated Governance arrangements are in place, and that the Quality & Performance Management System is maintained to a high standard Build excellent relationships with all colleagues, visitors, carers and regulatory bodies What you'll have: Current NMC Pin Registration (RGN) A legal right to work in the U.K Passion and dedication to providing person centred care and ensuring the people we support are treated with dignity QCF / NVQ Level 5 Health and Social Care Management or equivalent is essential Strong understanding of safeguarding, regulatory landscape, and legislation framework Previous experience leading and inspiring a senior team and management of varying disciplines Good organisational skills with the ability to prioritise as appropriate We also want to ensure that individuals with disabilities are provided reasonable facilities to participate in job applications or interviews to perform essential job functions. To support this, we are a Disability Confident committed employer. What to look forward to: 25 days plus bank holidays Birthday off Join the Active Learning Hub and benefit from a wide range of e learning and face to face training and development opportunities Active Reward App giving discounts and savings on your weekly shop Free 24 hour confidential Employee Assistance Programme Helpline & App to support with legal, health, wellbeing, relationship and consumer advice A Nest Personal Pension account Access to join a Medicash Health Plan for you and your family to save money on everyday health essentials – like going to the dentist or opticians We recognise outstanding Active Behaviours via the Active Awards programme Enhanced Sick & Maternity Pay benefits Refer a Friend Scheme and earn yourself up to £1500 for Nurses, Therapists & Doctors, £500 all other roles, by recommending someone you know ……and, of course, the support and guidance of our qualified clinical and business leadership teams so that you can really develop your career with Active Care Group ACGSP

Are you an experienced Business Development Manager working within the UK Freight Forwarding industry experience?

Are you looking for the freedom to operate and drive growth without micro-management?

If you have answered yes to the above, then I would be interested in discussing this exciting opportunity which offers minimal restrictions and high earning potential!

Our client is an established and leading, employee-owned business operating in the UK Freight Forwarding industry sector. Currently handling 16,000 TEU annually for imports and 5,000 TEU on exports, they are seeking experienced and talented Business Development Managers to drive their next stage of growth.

Key Requirements:

• You should currently be working for a UK Freight Forwarder and have significant experience in sea freight across import, export or ideally both
• Ideally be based in the Northwest or close proximity
• Have a pro-active mindset and be extremely results driven with the ability to drive new business sales

In return my client are able to offer the following:

• Excellent basic salary of between £40,000 and £80,000, based on previous experience and the ability to migrate existing accounts to my client.
• Car Allowance of £6,000 per annum
• EOT Bonus, linked to overall business performance
• Personal Commission Structure based on personal performance
• Healthcare
• Pension
• Flexible Remote Working

For further details on this excellent opportunity, forward you CV to Jason Wallis on jason.wallis@servicecare.org.uk in the first instance.

The Role

We’re recruiting for a Service Information Manager here at Justice Digital, to be part of our warm and collaborative Service Operations team.

This role aligns against IT Service Manager from the Government Digital and Data Framework.

The Service Information Manager is a key member of our Problem, Incident, Complaints & Escalation, Knowledge, Event management and Service Desk (PICKES) Team. Key responsibilities are to ensure that there is an open two-way communication path for MOJ Users, Stakeholders, Suppliers and Senior management to understand the status of MoJ IT Services.

This role demands a vigilant and initiative-taking individual who can provide proficient verbal and written communications at pace. Understand and listen to requirements of engagement and information sharing of others. Learning and improving their perspective of MoJ IT Services and Service Operations.

The successful candidate will have the ability to develop verbal and written comms by collaborating and building relationships with Product Owners, Business Relationship Managers, stakeholders, SME’s and so on.

To help picture your life at MoJ Justice Digital please take a look at our blog and our Digital and Technology strategy 2025

Key Responsibilities:

• Responsible for ensuring that comprehensive Incident communications are sent in a timely fashion, with key information as per the process to all relevant parties without delay.
• Responsible for developing the process and style of sending Incident communications, listening to other perspectives to make sure all parties requirements are met.
• Attend Incident or Problem bridge calls to obtain the latest information and status. With the ability to interpret the updates into meaningful communications.
• Support Incident and Problem managers update ITSM tool tickets and comms plans. Obtain additional information for them if required during an investigation.
• Work closely with the Product or Service Owners, Major Incident Management, Problem Management, Service Desk, and other relevant teams to understand requirements for information sharing and engagement for all comms
• Manage Distribution lists for comms channels, with regular quality and data checks.
• Manage Incident Broadcast channel (email and MS Teams), liaising with the relevant team members to obtain and provide support or answers to queries.
• Work with Head of PICKES to research new industry approaches to broadcasts and comms, Engage and learn from across other Gov departments and consider improvements to how MoJ Users at all levels are kept informed with timely and informative information regarding MoJ IT Services.
• Responsible for reporting and assessing volumes of comms sent, per channel and cost. Obtain temperature check on comms approach. Identifying any gaps or improvements.
• Develop KRA’s/ XLAs to measure success of responsibilities.
• Build relationships with other communication teams to learn from and understand their processes.
• Support the Tactical Incident team in the rare event of Critical Incident. This may require working outside normal hours but will be compensated with overtime.

If this feels like an exciting challenge, something you are enthusiastic about, and want to join our team please read on and apply!

Person Specification

Essential

• Proven Communications or Service Information experience in an IT Service Desk environment.
• Excellent and extensive multiple style and channel communication skills.
• Extensive experience in writing and implementing communication plans.
• Experience in managing relationships with internal and external stakeholders, particularly in high-pressure situations.
• Evidence of active listening, being able to identify key points and actions in a conversation and being able to articulate them to others in a fashion all can understand.
• Awareness of ITIL frameworks and best practices within Incident and Problem Management.
• Able to work at pace with multiple priorities.
• Experience in identifying improvements to process and procedures.

Willingness to be assessed against the requirements for SC clearance

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service D&I Strategy.

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:

With a passion for the Superdrug and Savers brands, the GM for Distribution will implement the Supply Chain business strategy and objectives. This role reports to the Supply Chain Director ASW UK . You will be leading a diverse team of Distribution Centre Managers across a in-house operated multi-site network in order to ensure we deliver the right product to the right stores at the right time for our customers. You will play a key role in the coaching and development of our Senior DC Leadership Teams, embodying our culture and creating that Superdrug Feeling for all Team Members working in a Distribution Centre.

A typical day in this role includes:

· Interacting with a variety of stakeholders: (Exec, Op Exec, Supply Chain, Health and Safety, Property, Trading, Store Operations, People Team)
· Stakeholders outside of the BU: (Labour Agency providers, Suppliers 3PLs etc)
· Building strong relationships within the business to work collaboratively between Supply Chain and Retail Operations, ensuring data driven feedback is provided accurately and constructively.
· Implementing a safety first culture.
· Analyzing available data to identify performance gaps, KPI risks and finding new opportunities to improve efficiencies and productivity within the distribution network.
· Providing coaching and feedback to the Senior DC Leadership Teams to assist them in delivering their objectives, SLA’s and business KPI’s.
· Taking overall accountability for hitting KPIs; H&S, Productivity, Costs and Employee Engagement.
· Using a strong commercial and financial mindset to influence decision making within the logistics operations, keeping the customers at the heart of what we do.
· Working in collaboration with the People Team to highlight opportunities for development and progression, growing talent internally to support future business needs.
· Championing our values by creating a culture where our team members love to work and can be themselves.
· Sharing best practice with the AS. Watson group to support growth of other BU’s.
· Building and implementing a future-fit logistics business strategy in collaboration with the wider Supply Chain. Including robust and practical strategies that are clearly communicated to key stakeholders within the business, and is continuously evaluated to make necessary adjustments when new opportunities arise.


This job is a good fit for you if:
· You understand that the business plan can only succeed with great people in place, making team development a high priority
· You have high levels of personal drive and can see the opportunity in any result
· You can easily adapt to changing trends and influence others to get on board with new initiatives
· You are motivated by delivering results and finding new ways to improve performance
· You have the confidence and curiosity to challenge process to find better ways of working
· You understand the importance of coaching and motivating your team no matter what the result
· You enjoy working at a fast pace, in an everchanging environment

What you’ll need:
· Excellent communication and presentation skills
· Ability to lead with confidence and be the subject matter expert on logistics and distribution matters
· Experience of leading a team at a senior level
· A strong commercial and financial mindset that shapes an understanding of how a successful distribution network operates.

Here's what's in it for you

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Wagestream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

They are currently going through a period of development and growth and are looking to recruit a Assistant Manager to join their team in London.

Responsible for

Assisting with the day-to-day management of the entire complex and supervision of all staff. The positionentails working a flexible shift pattern to provide management cover at all times.

Purpose of Job

To provide a quality, effective and efficient service to users of our clients facilities and to assist the GeneralManager to develop sales and marketing plans to promote and maximise income opportunities. Work with the generalManager to develop & execute operational & sales plans to promote operational excellence and maximiseincome potential.

The Candidate

The ideal candidate will have the following:

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the assistant manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!