Total 54 Manager level Customer Service job vacancies in Edinburgh, EH1 3AD

The Judicial Institute for Scotland have a fantastic opportunity for the right candidate to join them as an Education and Learning Manager on a full time, fixed term basis for 9 months with the possibility of extension thereafter.

You will work closely with the Senior Education and Learning Manager to deliver on the educational strategy and the educational philosophy of the Judicial Institute. You will be one of two Education and Learning Managers who operate in multilateral working teams and systems and will need to collaborate closely with various members of the Judicial Institute team.

You will provide learning support for the whole Judicial Institute programme of work; will have a role to play in following the full learning life-cycle in respect of judicial education courses and will be expected to think strategically and creatively within that role.

You will be involved in the planning, development, delivery, and evaluation of each course assigned to you and will work closely with the Operations Manager who manages all JI events. You will liaise closely with digital education and learning colleagues, becoming a confident user in critical learning technologies.

You should possess excellent oral and written communication skills. You will be part of a team at the Judicial Institute which has a critical role supporting justice in Scotland, through the highest standards of judicial training and education.

It is essential you have a qualification or equivalent experience in education or a learning and development related field.

The Key Responsibilities include:

Provide a key support role to the course directors and Senior Education and Learning Manager in the course design process and preparing programme and course outlines for each course.

Actively champion the Judicial Institute educational philosophy and the Education Strategy, internally (with the team and senior managers) and externally (with course contributors), and support senior managers to implement them and to deliver on strategic goals.

Be responsible for preparing and testing all learning tools and activities and become a power user of a suite of learning technologies.

Be the lead onsite learning support for courses which includes:

*attendance, virtual or in person, at all courses assigned to you
in-course support for all the Learning Suite facilities and the course contributors themselves.

*on-the-day course schedule and materials management
liaison with on-the-day event management support as required.

You will be the central manager of course workflows and relationships by ensuring all roles are appropriately coordinated and course related matters are dealt with in a timely, flexible and efficient manner. This will involve working in complex, multilateral work dynamics including:

*supporting Course Directors and the Senior Education and Learning Manager in relation to course design and planning, delivery and evaluation;

*liaising with the Operations Manager in relation to the pre-course and on the day event management matters;

*commissioning Legal Assistants to conduct legal research pertaining to specific courses;

*delegating to Course Officers in relation to course administration;

*liaising with digital education and learning colleagues in relation to digital enhancements to face-to-face courses;

*working with the Legal and Secretariat Manager on the development of online resource kits.

You will be expected to lead the course debriefing process, facilitating a 360’ evaluation of the course and highlighting areas of improvement for future course iterations.

Schedule and take responsibility for the upload of Learning Materials pertaining to courses to the digital repository and the Judicial Hub.

Take the lead on establishing on-going relationships with course contributors, ensuring that contributions are underpinned by our educational philosophy.

Establish and build a network of effective communications and working relationships with other divisions of SCTS.

Take initiative in anticipating and responding to course-related problems.

Develop a standardised format for course frameworks and materials with particular focus on quality and consistency of presentation.

You will have direct line management responsibility for one Project Support Officer (EO) post.

Applications will be accepted until 11:59pm on the closing date stated on the advert, 3 December 2024.

Interviews will be held week commencing 16 December 2024.

Proud member of the Disability Confident employer scheme

JOB TITLE: Senior Manager Group Finance Support (Commercial Banking)

SALARY: £80,206 - £103,796

LOCATION(S): Edinburgh

HOURS: Full-time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, at one of our office sites

About this opportunity

You'll join us in Group Finance Support (GFS), a key function within the Finance community of LBG. We're a team of c.300 colleagues, with responsibilities including financial reporting and control, people and culture initiatives and strategy implementation.

The team is at the start of a significant Transformation journey, and you'll be part of influencing, designing and implementing Finance Transformation over the next 5 years, both within GFS and beyond!

What you'll be doing

You'll lead and develop a team of approximately 12 colleagues responsible for financial control and reporting for LBG Commercial Banking division. As a Senior Manager you'll role model strong financial control behaviours; influence key senior partners and contribute to broader strategic direction and business decision making by providing insight, control and thought leadership.

Accountabilities will include:

• Leading the operations of the team, including managing capacity, ensuring monthly and quarterly control and reporting deadlines are met;
• Establishing effective relationships with partners within Commercial Banking Finance and Business teams, including presenting at senior level meetings and supporting Commercial Banking strategic aims;
• Establishing and driving a strong financial control & risk framework with completion of monthly reporting, both internally and externally;
• Leading on issue management, communicating and facilitating resolution
• Leading a development focused team and demonstrating continuous learning and self-development.
• Actively contribute to the GFS extended leadership team by driving activity on one of our people pillars.

About us

We're on an exciting journey to transform our Group and the way we're shaping finance for good. We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

A qualified accountant (ACCA, CIMA or equivalent) or have alternatively gained a similar level of expertise acquired through substantial experience in a finance function.

• Excellent communicator, able to influence and articulate complex issues, building strong diverse working relationships across different parts of the Group
• Passion for Financial control and reporting and questioning mindset;
• Experience of leading and developing a team
• Strong background of delivery and driving continuous improvement against a constantly evolving landscape
• Bring a problem-solving approach with the ability to challenge and constructively debate key issues. Works collaboratively with a diverse group of partners, utilising well-developed relationship skills
• Ability to assess the impact of change on products, systems, processes and people.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch. We'd love to hear from you.

Proud member of the Disability Confident employer scheme

Grade UE07: £40,247 to 47,874 per annum
Information Services Group – Learning, Teaching and Web     
Full time: 35 hours per week
Open ended: Permanent
 

Are you interested in media and learning? Are you eager to realise the opportunities this technology can generate? Read on…

The Opportunity:

We’re looking for someone who is passionate about technology and customer service to join our small, friendly Media Team as a Service Manager (Media Services). This exciting role will enable someone to push boundaries and gain experience in an exciting and inspiring environment.

The successful candidate will manage our Lecture Recording service, taking the lead in discovering how we use video solutions to improve learning and teaching in one of the country’s top universities. This is a great opportunity for either an experienced Service Manager or an individual with a background in technology looking to grow and develop within the role.

The role offers a salary of £40,247 – 47,874 pa and has a hybrid-working pattern, involving working on-campus in Edinburgh at least two days a week. Working hours are ideally 35hrs per week, but the team are committed to offering flexibility so we would be happy to consider options like compressed hours or staggered start/finish times.

What you’d be doing on the job:

Working with multidisciplinary teams to determine how we improve our media services
Ensuring content is accessible, providing effective technical support and communicating with users across a large, diverse organisation.
Providing operational service management, training, support, and advice on using media services across the University.
Managing supplier relationships and managing business-critical services.
Managing an essential service which is crucial to providing accessible and inclusive learning to our students.
A bit about you:

Highly developed written and verbal communication skills
Good interpersonal and people management skills
A strong, demonstrable interest in new developments in AI technology
Good analytical and problem-solving skills
Confident in your ability to learn and become proficient with new IT systems and processes

Corporate Support Manager | Full time | 35 hours

Salary: £42,765 - £46,051
Hours: 35 hours per week | Monday - Friday
Location: National Museum of Scotland, Edinburgh

National Museums Scotland is one of the leading museum groups in Europe with one of the largest and most diverse collections in the world.

As an organisation our values are Creative, Inclusive, Collaborative and Forward-thinking.

We are looking for an enthusiastic, passionate, resilient, service-driven individual to join and manage our Corporate Support Unit.

Benefits of joining us as our Corporate Support Manager will include:


Annually alongside your salary of £42,765 - £46,051, National Museums Scotland contributes £12,389 - £13,340 towards you being a member of the Civil Service Pension Scheme
A generous annual leave of 28.5 days – rising to 33.5 after 5 years. Plus 8 additional paid days public holidays
Cycle to Work scheme
Free access to national (and international) museums and exhibitions
Exclusive discounts on both local and national High Street and online retailers
A range of wellbeing benefits including Employee Assistance Programme 24/7
Flexible working options such as hybrid working, paid special leave, career breaks, unpaid leave and more
Access to all the above and more from day one of employment.


About the Corporate Support Manager role:

Corporate Support Manager is integral to the National Museums Scotland playing a vital role at the heart of the organisation ensuring a consistent approach to business processes. You will be working with the Executive Team and Board of Trustees, supporting our relationships internally and externally including with the Scottish Government Culture Liaison team. We are looking for a dynamic individual who is passionate about the arts, history, heritage and corporate governance with good organisational skills.

As our Corporate Support Manager at National Museums Scotland you will:


Co-ordinate the development of the Strategic Plan
Provide a framework for, and supporting the development and communication of, departmental plans and relevant performance measures
Facilitate the development of other key corporate policies and procedures (e.g. Gaelic Language Plan)
Support the Board of Trustees and the Executive Team in the fulfilment of their responsibilities for the corporate governance of National Museums Scotland
Horizon scan and communicate up-to-date understanding of national and sector policy developments, ensuring the organisation responds accordingly and contributes to the formation of policy through consultations and networks
Provide administration and secretarial support for Board of Trustee meetings
Line manage our Executive Assistants.


Skills and experience we’re looking for in our Corporate Support Manager:


Extensive experience in Business Administration
Experience of providing support and guidance for the corporate governance of a large organisation
Able to develop, implement and operate a comprehensive performance management approach to corporate planning and delivery
Up-to-date knowledge of corporate planning and business performance processes
Good knowledge of corporate governance issues
Good knowledge of the public policy agenda for heritage/leisure/arts/culture in Scotland


Hiring the right person for the right job is everything to us. We want to encourage you to apply if you think this is the role for you.

Please be sure to view our recruitment pack for this role (available on our careers website: careers.nms.ac.uk) for full details of the position that may help with your application.

The closing date for this role is 19/11/2024. The Selection Event is likely to take place week commencing 02/12/2024.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Unit Manager.

The Role


Leading and supervising a unit with a passion for delivering excellent care through your team
Delegating workload in a collaborative, supportive and informative approach
Ensure residents medical, physical, and emotional needs are met whilst championing their safety and dignity
Oversee admissions of new residents
Carrying out physical/psychological risk assessments and developing personalised care plans
Working closely with the leadership team to develop services
Administering medication
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care
Ability to enhance effective working relationships, building trust amongst staff and residents.
Be well-organised and IT literate
Above all, you have a natural ability to help make the lives of others more fulfilling


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Job Description

Children, Education and Justice Services

Pupil Support Leader - fixed term until 30/05/2025
Broughton High School

Salary: £62,022 (pro-rata for part time)
Hours: 19.73 per week

Wednesday to Friday.

Pupil Support Leaders are part of the Management and Leadership team of Broughton High School. They work to ensure a high-quality pupil support provision for our pupils with the aim of maximising attainment and support for all students. The successful candidate will work as the Pupil Support Leader with a specific remit to take a joint lead role in managing the Pupil Support department with other Pupil Support Leaders.

As well as managing Pupil Support, he/she will be expected to be forward thinking and innovative in terms of leading, managing and delivering the most appropriate PSE/HWB courses to all levels of ability at all stages in the school. Pupil Support Leaders will be active members of the school management team who will be responsible for the development, implementation and monitoring of effective pupil support policies and procedures within the school.

There will be a need to keep up to date with current theories and practice relating to effective support and effective and inclusive classroom teaching to ensure that appropriate implementation occurs within these departments as they focus on school, Children and Families and National priorities.

If candidates wish to apply on a secondment basis, they should ensure that their Headteacher has authorised release for the duration of this Fixed-Term Contract.

For more information about the school, please visit the website https://www.broughton.edin.sch.uk

Salaries will be in accordance with the Scheme of Salaries and Conditions of Service for Teaching Staff in School Education.

This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.

We're committed to creating a workplace culture where all our people feel valued, included and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

As part of our goal to improve our organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure that we’re bringing the best people into our roles, not just in their skills and experience but also in their approach to work.

Follow us on Twitter at @edincounciljobs

Proud member of the Disability Confident employer scheme

Registered Care Manager

Location: Edinburgh, EH6 4DD. The role may require occasional travel to service user or other company locations.
Salary: £37,899 - £39,950 per annum.
Contract: Full time, 36 hours per week, permanent. Flexible working hours may be necessary to accommodate project deadlines.

Baal-Perazim provides Care at Home Services.

Registered Care Manager - About the role:

We are looking for a Registered Care Manager oversee the overall management, administration, and delivery of care services within Baal-Perazim. As a registered manager you must ensure that Baal-Perazim complies with its regulatory body requirements, maintains high standards of care provision, and promote a culture of respect, dignity, and empowerment for service users and staff.

As a Registered Manager, you will be responsible for overseeing the delivery of high-quality care services to our service users. You will coordinate and manage all aspects of service delivery, including planning, implementation, monitoring, and continuous improvement. Your primary goal will be to ensure customer satisfaction, optimise service delivery processes, and drive business growth through excellent service provision.

Key Responsibilities:

1. Service Delivery Management:
o Develop and implement service delivery strategies to meet our service users' needs and business objectives.
o Monitor service performance.
o Identify areas of improvement and implement corrective actions to enhance service quality and efficiency.
o Provide strong leadership to the staff team, fostering a culture of teamwork, professionalism, and continuous improvement.
o Recruit, train, and supervise staff members, ensuring adequate staffing levels and adherence to relevant policies and procedures.
o Manage staff performance, conduct regular appraisals, and provide support for professional development.

2. Leadership:
o Lead, motivate, coach, train, and support team members to enhance their skills and capabilities.
o Foster a positive work environment that encourages collaboration, innovation, and continuous learning.

3. Service user Relationship Management:
o Build and maintain strong relationships with service users and their families to help understand their needs and expectations.
o Act as the main point of contact for service user inquiries, escalations, and feedback.
o Proactively address service users concerns and work towards resolving issues in a timely manner.

4. Process Improvement:
o Implement best practices and standards to enhance operational efficiency and effectiveness.
o Regularly review and refine service delivery processes to adapt to changing business needs and industry trends.
o Ensure compliance with all relevant legislation, regulations, and standards, including those set by the Care Inspectorate or other regulatory bodies.
o Maintain accurate records and documentation, including service user care plans, staff training records, and incident reports.
o Ensure compliance with all relevant legislation, regulations, and standards, including those set by the Care Inspectorate or other regulatory bodies.
o Maintain accurate records and documentation, including service user care plans, staff training records, and incident reports.
o Implement and monitor quality assurance systems to continuously improve service delivery and safeguarding practices.

5. Service Delivery:
o Oversee the assessment, planning, delivery, and review of care services
o Monitor the effectiveness of care provision, gathering feedback from service users, families, and staff to identify areas for improvement.

6. Communication and Stakeholder Engagement:
o Maintain effective communication channels with service users, their families, advocates, and other relevant stakeholders.
o Act as the primary point of contact for external agencies, such as social work departments, health professionals, and advocacy services.
o Represent the care service at meetings, conferences, and other forums to promote awareness and understanding of its role and services.

Qualifications and Skills: Practice and Management qualification

* SVQ Social Services and Healthcare at SCQF Level 9, SVQ Level 4 in Health and Social Care Management or equivalent BA (Hons) Social Work or relevant Health and Care Professional qualification.
* Strong leadership and interpersonal skills with the ability to effectively manage teams and build collaborative relationships.
* Excellent communication skills, both verbal and written, with the ability to interact confidently with service users, stakeholders, and team members.
* Proficiency in care at home processes, tools and techniques.
* Registered with the appropriate regulatory body (e.g., Scottish Social Services Council) as a manager in the relevant care sector.
* Demonstrable experience in a managerial or supervisory role within the care sector
* Knowledge of relevant legislation, regulations, and best practice guidelines governing care services in Scotland.
* Strong leadership, communication, and interpersonal skills, with the ability to motivate and inspire others.
* Competency in IT systems and software relevant to care management, such as electronic care planning systems.

If you feel you have the skills and experience to be successful in this role then apply today!

Join us as a Project Manager

• Join the Operations Centre of Excellence in a high profile and influential role that will deliver the five year strategic vision for Operations and transform the operational capability across the bank
• You’ll play a key role in driving change across Operations, and we’ll look to you to deliver goals on time, within budget and to the highest quality
• Hone your existing project management skills with excellent exposure at senior level and advance your career in this exciting, fast paced role in an innovative and inclusive team

What you'll do

In your new role, you’ll lead a work initiative, preparing, managing and providing reporting on all project plans, controls and resource plans. You’ll make sure that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.

Additionally, you’ll be building and maintaining a positive working relationship with senior stakeholders across multiple franchises, domains and functions and at different levels of hierarchy and as part of this you’ll be required to produce executive level presentations. As well as this, you may lead a team of external suppliers, working closely with supply chain services for the appropriate supplier selection from our framework.

You’ll also be:

• Empowering and leading a team, often in multiple geographies, through the project lifecycle
• Identifying, tracking, managing and mitigating any project risks, assumptions, issues and dependencies
• Leading and defining project documentation and making sure that the solution clearly supports and is aligned to our strategic goals
• Tracking and reporting project costs and making sure that the project is completed in allotted budgets
• Making sure that all project deliverables satisfy the requirements and that they adhere to the agreed governance framework
• Shaping business cases or benefits realisation and securing funding via investment processes
• Addressing policy and control shortfalls and audit findings and implementing strategic solutions in response

The skills you'll need

You’ll need to hold an appropriate project management qualification, as well as have experience in change management. You’ll need experience of delivering change within a banking Operations team driving measurable business outcomes. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and a drive to understand emerging technical capabilities and how these might be leveraged by Operations.

It'll be ideal if you have experience of Agile processes and ceremonies as will be a familiarity with Model Risk governance.

You’ll also need:

• Experience of driving large scale automation or AI with a drive to understand emerging technical capabilities and how these might be leveraged by Operations
• Experience of analysing a broad range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Strong organisational skills and the ability to produce executive level presentations
• Excellent interpersonal and collaborative skills with the ability to engage and communicate with multiple stakeholders at senior level across the bank
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Deputy Care Home Manager - Required Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours 44 hours per week, working weekends on rota ( 3 x shifts on the floor & 1 supernumerary shift)
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.

Join us at NatWest Boxed as a Product Manager for the Customer and Enablers team.

We’re looking for someone to lead and be accountable for the success and outcomes of the banking as a service enablers team.

• You’ll be managing Product Owners and Business Analysts to maximise the impact of features that are developed working in partnership with Engineering Managers
• This is an opportunity for you to make your mark on the future of our NatWest Boxed Banking-as-a-Service proposition

What you'll do

We’re looking for a true leader who wants to take full ownership of their role. You’ll develop a vision for the direction of your Mission team to build all customer services, platform migration services and execution, and POS lending enabling services.

You’ll also be:

• Managing and coaching a team of Product Owners and Business Analysts to maximise the impact of features that are developed
• Working with wider teams to successfully execute a platform migration onto the services built within this domain
• Championing product ways of working in your teams and the wider organisation as part of the end-to-end product lifecycle, with time spent appropriately across discovery, delivery and measuring performance to enable us to be API first in everything we do
• Helping to foster a culture of experimentation and iteration in Natwest Boxed
• Ensuring that work is appropriately scoped, estimated delivery goals are understood and progress against goals is clearly communicated to business stakeholders

The skills you'll need

You’ll already be a capable and experienced Product leader with knowledge of how to drive customer value, meet deadlines on budget, and with the ability to demonstrate strategic talents. Your communication skills need to be excellent and you’ll have a commitment to succeed in everything you do.

You’ll also be expected to have:

• Strong product leadership, with some in financial services, core banking or microservices platforms
• Experience of building reusable microservices to scale across a number of consumers and user cases
• High attention to detail and a proven ability to manage multiple, competing priorities
• Experience leading successful consumer products from concept to adoption, with experience in all stages of the product life cycle

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Do you want to work in a team where we encourage and celebrate young people's aspirations? Can you help drive transition planning to ensure that care experienced young people have the tools to make successful transitions to adulthood? Can you be an inspiring team leader cultivating a culture of creativity and dedication, empathy and expertise? If so then this is the job for you.

Our Care Leavers team are looking for a team manager to work alongside two others, to support 20 personal advisors and 3 specialist advisors on delivering the Council's ‘Local Offer’. This outlines the support that Cambridgeshire County Council provides care experienced young people, from housing to health and from education to finance. The local offer is part of our commitment to ensuring no one is left behind and that all young people, whatever their background or circumstances, receive the education and support they need to have the best possible start in life, and experience opportunities that enable them to pursue happy and successful lives.

The team follow a Pathway Planning process for care experienced young people (predominantly 18-25 years old) transitioning to adulthood, working with a variety of professionals that may be involved in a young person’s life to ensure a joined-up approach focusing on a young person’s holistic needs.

This is a hybrid role with a mix of office (in Huntingdon) and home working.

Are you ready to contribute to the welfare of young lives in Cambridgeshire working in a challenging yet rewarding environment, if so apply now, or for more information, please contact Nikki Hanks at nikki.hanks@cambridgeshire.gov.uk

Interviews will be held in person week commencing 14th October

Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment.

Our benefits

We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage…

• A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family
• Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme
• Take your bank holidays flexibly to better suit your personal circumstances
• Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings
• Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth
• Paid volunteering hours each year so you can make a positive impact on our community during your normal working day
• Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network
• Opportunities to nominate and receive Employee Recognition Awards
• An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes

What will you be doing?

As a Team Manager in our Leaving Care Service, your day-to-day responsibilities are diverse and impactful.

You will line manage approximately 8 members of staff, supporting their professional growth and creating a positive team environment to address challenges and celebrate successes.

You will drive the progress of Pathway Plans, regularly reviewing and enhancing the Pathway Plans and Assessments, to ensure optimal support, with positive and sustainable outcomes, for each unique young person. You will be proactive in your approach to safeguarding and risk management ensuring that it is reflective of the evolving needs of the young person.

You will attend, facilitate, and chair meetings, ensuring that they are purposeful, while creating a collaborative environment for effective communication and decision-making. The role involves close collaboration with internal and external colleagues, including Children in Care, UASC and Adult Services, to facilitate seamless transitions for young people into adulthood.

You will produce comprehensive reports for Senior Management, offering insights into the team's performance, challenges, and achievements and provide transparent and accurate information to contribute to strategic decision-making.

You will work with other team managers to facilitate the ongoing planning of suitable accommodation and education, employment and training opportunities for care experienced young people.

About you

You will have robust experience of Children's Social Care, including familiarity with legal frameworks, statutory requirements, and guidance for care-experienced young people. You will have a good understanding of the challenges facing young people leaving our care, including separated migrant young people.

You must:

• Be a qualified Social Worker with a Social Work England registration
• Have the ability to work from a variety of locations and travel countywide independently

For a full list of the requirements of the role, please check out the Job Description & Person Specification.

About us

Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes.

Our four values are central to our culture, driving everything we do.

We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities. If you don’t meet every single requirement in the job role but think this could be you, please don’t be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions.

Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action.

We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch.

Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion.

http://www.cambridgeshire.gov.uk/council/jobs-and-careers

Proud member of the Disability Confident employer scheme

Do you want to work in a team where weencourage and celebrate young people's aspirations? Can you help drive transition planningto ensure that care experienced young people have the tools to make successful transitions to adulthood? Can you be aninspiring team leader cultivating a culture of creativityand dedication, empathy and expertise?If so then this is the job for you. Our Care Leavers team are looking for a team manager to work alongside two others, to support 20 personal advisors and 3 specialist advisors on delivering theCouncil's Local Offer.Thisoutlines the support that Cambridgeshire County Council provides care experienced young people, from housing to health and from education to finance. The local offer is part of our commitment to ensuring no one is left behind and that all young people, whatever their background or circumstances, receive the education and support they need to have the best possible start in life, and experience opportunities that enable them to pursue happy and successful lives. The team follow aPathway Planning process for care experienced young people (predominantly 18-25 years old) transitioning to adulthood, working with avariety of professionals that may be involved in a young persons life to ensure a joined-up approach focusingon a young persons holistic needs. This is a hybrid role with a mix of office (in Huntingdon) and home working. Are you ready to contribute to the welfare of young lives in Cambridgeshire working in a challenging yet rewarding environment, if so apply now, or for more information, please contact Nikki Hanksat nikki.hanks@cambridgeshire.gov.uk Interviews will be held in person week commencing 14th October Appointment to this post will be subject to the outcome of an Enhanced Disclosure obtained through the Disclosure and Barring Service. The Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff and volunteers to share this commitment. Our benefits We value our colleagues in Cambridgeshire County Council and have developed a number of benefits in addition to the basics like annual leave, sick pay, pension and mileage A comprehensive wellbeing package to cover all aspects of wellbeing, both in and out of work, which can also be accessed by your family Buy up to 4 weeks additional annual leave (pro-rata) through our salary sacrifice scheme Take your bank holidays flexibly to better suit your personal circumstances Make Additional Voluntary Contributions (Shared AVCs) to your pension with tax and National Insurance savings Access to development opportunities, apprenticeships and qualified coaches to support your personal and professional growth Paid volunteering hours each year so you can make a positive impact on our community during your normal working day Access to Peer Support Groups through our IDEAL staff equality, diversity and inclusion network Opportunities to nominate and receive Employee Recognition Awards An Our Cambs Rewards account, giving you access to in-store and online discounts as well as our Car Lease and Cycle to Work schemes What will you be doing? As a Team Manager in our Leaving Care Service, your day-to-day responsibilities are diverse and impactful. You will line manageapproximately 8 members of staff, supporting their professional growth and creating a positive team environmentto address challenges and celebrate successes. You will drive the progress of Pathway Plans, regularly reviewing and enhancing the Pathway Plansand Assessments, to ensure optimal support,with positive and sustainable outcomes,for each unique young person. You will be proactive in your approach to safeguarding and risk management ensuring that it isreflective of the evolving needs of the young person. You will attend, facilitate, and chair meetings, ensuringthat they are purposeful, whilecreating a collaborative environment for effective communication and decision-making. The role involves close collaborationwith internal and external colleagues, including Children in Care, UASC and Adult Services, to facilitate seamless transitions for young people into adulthood. You will produce comprehensive reports for Senior Management, offering insights into the team's performance, challenges, and achievements and provide transparent and accurate information to contribute to strategic decision-making. You will work with other team managers to facilitate the ongoing planning of suitable accommodation and education, employment and training opportunities for care experienced young people. About you You will have robust experience of Children's Social Care, including familiarity with legal frameworks, statutory requirements, and guidance for care-experienced young people. You will have a good understanding of the challenges facing young people leaving our care, including separated migrant young people. You must: Be a qualified Social Worker with a Social Work England registration Have the ability to work from a variety of locations and travel countywide independently For a full list of the requirements of the role, please check out the Job Description & Person Specification. About us Cambridgeshire is a great place to work and live with a diverse population, an urban centre in Cambridge, historic Isle of Ely, Huntingdon and St Ives as well as more rural landscapes. Our four values are central to our culture, driving everything we do. We are proud to serve the diverse communities of Cambridgeshire and want our workforce to be reflective of this diversity, which we firmly believe benefits our colleagues, the organisation and our communities.If you dont meet every single requirement in the job role but think this could be you, please dont be put off. We are committed to building a workplace that is compassionate and inclusive as well as diverse, so if you think you could be a good candidate for this role please consider applying and speak to the recruiting manager if you have any questions. Our Equality, Diversity and Inclusion Strategy, along with our employee network 'IDEAL' and self-organised peer support groups help us to foster an inclusive, supportive and safe working environment where people feel valued, respected, and empowered. We collect relevant diversity data for monitoring as part of the recruitment process to understand the diversity of our applicants and monitor any trends throughout the recruitment processes so that we can take meaningful action. We are proud to be a Disability Confident Employer. We fully support providing reasonable adjustments throughout our recruitment process, as well as when you join us, and we encourage candidates to contact the Hiring Manager, whose details can be found in the advert, to discuss any adjustment needs. Some examples of adjustments could include additional time to complete an assessment or printing a document on pastel coloured paper with larger font size and line spacing. We would value talking about what might be possible to enable you to join us and thrive, so if there is something that would help you to do your best during your journey with us, please get in touch. Visit our jobs and careers section to find out more about our wide range of learning and development opportunities; apprenticeships; our wellbeing package; staff benefits; our commitment to equality, diversity and Inclusion. http://www.cambridgeshire.gov.uk/council/jobs-and-careers

Deputy Care Home Manager - Required Pemberley Manor Care & Nursing Home, Orpington BR5 3AD, Part of The Country Court Family
Hours 44 hours per week, working weekends on rota ( 3 x shifts on the floor & 1 supernumerary shift)
Pemberley Manor Care & Nursing Home situated in Orpington, is a warm & friendly nursing home with 60 bedrooms. Our dedicated team led by the Manager offers round-the-clock support, making life comfortable and enjoyable for the residents.
JOINING THE COUNTRY COURT CARE FAMILY
We’re proud to be a family run business that’s grown over the years to a family of 2,800+ employees and over 40 care homes. We’re passionate about providing 5* care to our residents. From bistros to pubs and cinema rooms to spas – we’ve created extraordinary care homes so we’re looking for extraordinary people to join our team!
ABOUT THE DEPUTY MANAGER ROLE
Within your role as the Deputy Care Manager you can really make a difference to our residents’ lives. Here are some of the responsibilities:

Responsible for monitoring standards of care delivered by qualified and unqualified care staff..
Prepare the staff duty rota to ensure appropriate staffing levels at all times.
Responsible for monitoring the wellbeing of each resident, being aware of any change impacting on care and care plans, ensuring that new needs are met, and written records are amended to reflect any variation.
Act as a focal point for contact with residents, their relatives and visitors, as well as health and social care professionals involved in their wellbeing, ensuring that any reasonable requests are acted upon and concerns or complaints are promptly investigated and dealt with appropriately.
Liaise with the Home Manager across the range of operational activity to be able to assume responsibility for managing the Home during the manager’s scheduled and unscheduled absences.
Contribute fully to team working, responding positively to colleagues and action all reasonable work instructions promptly.

Please note: This is not intended as an exhaustive description of duties and you will be required to cover some shifts on the floor as required night or day.
ABOUT YOU
You will support the Home Manager across all aspects of Home Management, providing a safe, caring, stimulating and homely environment for residents and their visitors, so we would love to hear from those who really do want to make a difference to people’s lives:

You will already be a Deputy Manager or have at least 2 years’ experience as a or Team Leader in Care
Have strong leadership skills & are highly motivated
Able to engage well with the residents and their families
Have strong written & verbal communication skills
Experience of working with people with Dementia
NVQ Level 3 in Health & Social care
Have an NVQ Level 5 is a great advantage or be willing to work towards this.

IN RETURN
You’ll be joining a family business and will benefit from our generous range of benefits which include:

28 days holiday (FTE) (including bank holidays)
Annual pay reviews, pension contributions & enhanced bank holiday rates
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & access to the Blue Light Discount Card.
Annual Staff Awards Programme across all our Homes celebrating our great staff

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Deputy Care Home Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE:
All applicants must already hold the legal right to work in the UK and if successful will need to provide evidence.We are no longer accepting overseas applications for sponsorship.