Total 16 Manager level Customer Service job vacancies in Epsom, KT17 4QB

Please check the job description and personal specification document for more information on the requirements for this job.

Contact Centre Manager

Hybrid Working - 37.5 hours per week

Based in Epsom.

A bit about the role: Operational management of the contact centre, overseeing the effective delivery of customer complaint handling, resolution, and support for customers who may be experiencing financial difficulties.

Duties:

• Leading and motivating the Contact Centre to optimise performance and encourage professional and personal growth.
• Fostering a positive work environment that encourages teamwork, collaboration, and continuous improvement.
• Overseeing the complaints handling process, ensuring issues are dealt with promptly and efficiently in compliance with relevant regulations and internal policies.
• Supporting the effective management of customers in financial difficulty by championing a customer-centric approach and ensuring high quality levels are maintained across the team.
• Establishing, monitoring and reviewing key performance indicators and service levels for the contact centre team.
• Conducting regular meetings with team members to discuss progress, share updates and plan future actions.
• Liaising with key internal teams, such as Quality Assurance and Compliance, to respond and adapt to changes in regulatory requirements
• Acting as the single point of contact for the Contact Centre for all key stakeholders across the business.
• Leadership of both the complaint handling and the customer collection process.
• Management of team performance, quality, trends identified through root cause analysis and areas of improvement across both services.

Key experience and skills:

• Strong team management skills with a keen ability to coach, mentor and develop staff under a fast-paced regulated work environment.
• In-depth understanding of Consumer Duty and complaint handling regulations.
• Excellent verbal and written communication skills.
• Competencies in project management and cross company collaboration.
• Proactive and self-motivated, able to work productively under your own initiative.
• Ability to develop and maintain strong relationships with team members, promoting an inclusive and positive working environment.
• Strong organisation and time management skills.
• Resilience and flexibility in pressurising work situations.
• Fostering a culture that enables team members to strive and grow.

Benefits:

• Hybrid working pattern is 2 days in the office and 3 days from a location of your choice.
• Pension scheme - matrix of options starting from 0% employee contribution. Increased employee contributions can take the employer contribution up to 15%.
• Bonus of up to 10% of salary per annum based on company performance.
• Life assurance of 10 x salary
• Private Medical cover via Bupa - single, partner/spouse and dependent children
• Income Protection Scheme
• 25 days annual leave plus bank holidays
• Employee Car Scheme
• Flexi Working Hours Scheme (if applicable)
• Employee Assistance Programme
• On site café, restaurant and gym, Perkz (voucher discount site), sports and social club
• On-site parking
• Two Volunteer days per year.

If this all sounds like a place you would like to be a part of, please get in touch with us asap.

Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.

Tate is acting as an Employment Business in relation to this vacancy.

Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

At OFG, we work smarter so you can spend more time doing what makes you happy!

Are you an innovative Head of Education/Deputy Headteacher committed to improving the lives of pupils and young people?

We are looking for a Head of Education/Deputy Headteacher to join our new Options Autism School - Skylarks School in Epsom, Surrey. The school will have capacity for 60 pupils ages 11-19 years old and is due to open December 2024. We're recruiting for a Head of Education/Deputy Headteacher to help set up and grow our new school from September 2024.

Our New Options School will cater for pupils who have ASC and Complex Needs.

Up to £55,000 per annum, depending on experience (not pro rata)
Monday to Friday
Term Time only
Permanent
About the role

To provide a high-quality education service for our students in accordance with Company policies, procedures and practices and the standards set by the Regulatory Body. To work with the Head Teacher, leadership team and other stakeholders to secure high standards throughout the school.

Key Task Areas and Responsibilities

To comply with good safeguarding procedures and principles as detailed by the local safeguarding board
To participate in the process of assessment of referrals
To act as overall curriculum coordinator and manager across the school
To act as the lead teacher for the positive support of behaviour that may challenge
To work as a key member of the multi-disciplinary team which encompasses education, residential care and the clinical team
To monitor progress and targets to ensure that each individual student can achieve planned outcomes
Essential criteria

Relevant experience of teaching pupils and young people with Autistic spectrum condition and/or challenging behaviours
Relevant experience of teaching pupils and young people with complex needs
Experience of managing staff
Managing budgets effectively and ensuring cost efficiency
Degree and QTS
Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

How would you like to be paid for five days but only work four*?

Our colleagues’ wellbeing is at the heart of everything we do at OFG, so we’re always looking for new ways to improve everyone’s work/life balance. We’re taking part in a trial of the 4-Day Working Week, meaning that you could be working one day less a week (or equivalent).

4DWW will be rolled out within our school, when we have a full complement of staff, and within the next year – so there’s never been a more exciting time to join us #teamOFG!

Are you a Facilities Manager committed to improving the lives of pupils and young people?

We are looking for a Facilities Manager to join our new Options Autism School - Skylarks School in Epsom, Surrey. The school will have capacity for 60 pupils and is due to open in December 2024.

Skylarks School will cater to pupils ages 11 – 19-year-old who have ASC and Complex Needs.

Up to £35,000 per annum, depending on experience (not pro rata)
37.5 hours per week; Monday to Friday
Permanent, 52 weeks
This role does not offer sponsorship
Job Purpose

To manage and maintain the school premises ensuring they are clean, secure, safe and well maintained at all times. Responsible for a wide range of duties and responsibilities connected with the fabric and grounds of the school.

Main Duties:

Locking and unlocking the buildings as required.
Setting up facilities such as chairs, tables, garden area etc.
Dealing efficiently with pre-planned maintenance, day to day establishment requirements and being reactive to problems that may arise.
Undertaking repairs to fixtures and fittings.
Ensuring all plant equipment is maintained to the required standards.
Grounds maintenance.
Assisting with the organisation of the school refurbishments.
Porterage around the school site.
Monitoring the premises for any hazards, carrying out repairs or reporting problems where necessary.
Ensuring that all stakeholders adhere to the school’s Health & Safety Policies and Procedures.
Essential:

Full UK driver’s licence.
Good Numeracy and Literacy skills.
Desirable:

Any additional qualifications pertinent to the job role.
Why join Options Autism?

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils and vulnerable young adults in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.

We are committed to the safeguarding and promoting the welfare of pupils and young people. All applicants will be subject to social media checks and successful applicants to a fully enhanced DBS.

*You’ll work 80% of your contractual hours for 100% of your pay, giving you more time to do the things that make you happy.

#1

Please check the job description and personal specification document for more information on the requirements for this job.

We are looking for an enthusiastic, motivated and experienced Manager to join our dynamic team within medicine.

If you have experience in people management, have a passion for leading and motivating teams effectively and are dedicated and enthusiastic in providing and improving excellent patient care, then this role could be for you.

The post holder will manage the administration offices and the central administrative function(s) and provide a senior point of contact to A&C staff, enabling patients to receive treatment in accordance with the NHS Constitution and the Health and Social Care Bill 2011. The post holder will work closely with the clinical and nursing leads to ensure a high standard of patient care is delivered within clinical directorates in line with the Trust policy and standard operating procedures.

The post holder, working closely with the Service Manager, will be responsible for ensuring the efficient and effective delivery of patient care within their directorate. The post-holder will be expected to identify and implement initiatives to improve services, with delegated responsibility from the Service Manager, and lead designated projects to ensure key performance targets (financial, operational and clinical) are met.

We offer an extensive range of services,including cancer, pathology, surgery, and gynaecology to 500,000 people in south west London and north east Surrey. We operate two busy general hospitals, Epsom Hospital and St Helier Hospital, and run services from other locations, including Sutton Hospital.

St Helier Hospital is home to the South West Thames Renal and Transplantation Unit and Queen Mary's Hospital for Children, while Epsom Hospital is home to the South West London Elective Orthopaedic Centre (SWLEOC). Both Epsom and St Helier hospitals have Accident and Emergency departments (A&E) and Maternity services (Obstetrics).

We also play an active role in the local healthcare economy, and are the lead provider in two innovative health and care partnerships.

In Surrey Downs (that’s the Epsom, East Elmbridge and Dorking areas), we have partnered with CSH Surrey, the three GP federations in the Surrey Downs area, and Surrey County Council (who are an associate member), to provide adult community health services. This innovative partnership is called Surrey Downs Health and Care.

In Sutton, we have joined forces with the London Borough of Sutton, Sutton GP Services and South West London and St George’s Mental Health Trust to provide adult and children’s community health services and sexual health services to local people. Together, we are called Sutton Health and Care – you can visit our websitewww.suttonhealthandcare.nhs.uk.

Please see the attached supporting job description and person specification document which contains more information about the role and requirements. Please ensure your application refers to the job description and person specification.

The recruiting team reserve the right to close this advertisement early once applications reach maximum limit.


This advert closes on Monday 29 Jul 2024

Surrey Downs Health & Care

The post holder is responsible for the continuing management of the twilight patients and/or co-owners within their clinical setting, without supervision. This includes the assessment of care needs, the development, implementation and evaluation of programs of care, the setting and
maintaining of standards and the supervision and deployment of the twilight team, if appropriate.
The post holder will undertake the facilitation of educational programs for basic, post-basic and in-service training, in close liaison with the Learning and Development Team. To work closely with the Community Hub teams to facilitate patient-focused, innovative research-based practice, in
line with Surrey Downs Health & Care objectives. To promote continuity of care between twilight and day services through effective communication and processes. To coordinate closely with all Surrey Downs Health & Care twilight teams to ensure a joined-up (seamless) service is delivered
and the teams are supported.

Patient Care and Assessment:
• Provide skilled nursing care, assessing needs, and creating, implementing, and reviewing care plans.
• Treat patients with respect, ensuring privacy and dignity.
• Promote patient health and well-being through education.

Team Leadership and Collaboration:
• Plan staffing and ensure adequate cover.
• Coordinate meetings and duty schedules.
• Ensure continuity of care through effective communication.
• Mentor and support staff.

Documentation and Compliance:
• Maintain accurate records.
• Adhere to policies and standards.
• Support clinical supervision.

Research and Development:
• Engage in nursing research.
• Plan and evaluate staff training programs.

Operational and Resource Management:
• Manage budget and resources.
• Participate in recruitment.
• Ensure adherence to clinical governance and risk management strategies.

Professional Standards:
• Maintain professional integrity.
• Facilitate a multi-disciplinary approach.
• Undertake additional duties as needed.

Surrey Downs Health and Care deliver care closer to people’s own communities through our Primary Care Networks, Community Hospitals, Specialist Services and our innovative partnership of local NHS organisations.

Surrey Downs Health and Care has a track record of providing person centered care that goes beyond organisational boundaries to do what is best for the individual. This partnership includes:
• The three GP federations GP Health Partners, Dorking Health Care and Surrey Medical Network representing practices that operate in the Surrey Downs area
• CSH Surrey
• Epsom and St Helier’s University Hospitals NHS Trust
• Surrey Council County

Historically, there have been boundary lines between the organisations that provide care to people in their homes, in GP surgeries and in hospitals, but we have always been united in our mission to provide great care to the people who need us.

It’s on those grounds that the Surrey Downs Health and Care was formed – we want local people to receive the care that they need in the right environment. By bringing together our expertise, we can improve patient care and enable local people to access the right support, care and treatment more easily than ever before.

In bringing this partnership together, we are working to the same set of values that will translate into better care for our residents.

As a B6 Senior Staff Nurse in the Twilight Team, your primary responsibilities will include providing high-quality, skilled nursing care to patients, assessing both their immediate and long-term needs, and supporting their families and carers. Your role will involve leading the team, ensuring adherence to policies and procedures, and maintaining professional and clinical standards. Below is a detailed outline of your main duties:

Patient Care
• Skilled Nursing Care: Deliver comprehensive nursing care, assess patient needs, and develop, implement, and review individualized care plans.
• Patient Dignity: Treat all patients as individuals, respecting their privacy and dignity at all times.
• Family Support: Involve, inform, support, and educate patients' families and carers as appropriate.
• Health Promotion: Actively promote patients' health and well-being through education and health interventions.

Team Leadership
• Staffing and Cover: Plan and ensure appropriate staffing and skill mix, guaranteeing adequate cover at all times. Report any staffing issues to the operational manager.
• Meeting Coordination: Attend meetings with other Band 6 twilight colleagues to coordinate the management of the twilight service, including the formulation of robust off-duty schedules.
• Shift Leadership: Work towards ensuring one Band 6 nurse is on duty across all twilight teams each evening.

Documentation and Compliance
• Record Keeping: Maintain clear, comprehensive, signed, and contemporaneous records in line with Surrey Downs Health & Care procedures.
• Policy Adherence: Ensure that all policies, procedures, and standards of care are adhered to consistently.
• Supervision and Mentoring: Act as a mentor and assessor to both qualified and unqualified staff, supporting their professional development.

Professional Development
• Knowledge Update: Keep up-to-date with all aspects of clinical practice and act as a resource for other staff members.
• Teaching and Training: Plan, participate in, and evaluate teaching programs for all staff levels in collaboration with the senior team and Learning and Development Team.
• Training Needs: Identify and address staff training and development needs, fostering a positive clinical learning environment.

Operational Responsibilities
• Resource Management: Work within the allocated budget and ensure the economic use of resources. Participate in the recruitment and selection process when needed.
• Clinical Governance: Participate in the Surrey Downs Health & Care Clinical Governance Strategy, facilitating clinical audits and monitoring care quality.
• Risk Management: Adhere to the Surrey Downs Health & Care Risk Management Strategy, ensuring all protective measures for vulnerable individuals are followed.

Additional Duties
• Professional Integrity: Maintain your professional and clinical integrity in line with NMC guidelines.
• Multidisciplinary Approach: Ensure the effectiveness of care through a multidisciplinary approach, collaborating with other healthcare professionals.
• Flexible Duties: Undertake other duties as required, consistent with the responsibilities of the post.

Your role as a Senior Staff Nurse is crucial in delivering high-quality patient care and leading the nursing team effectively within the twilight service. This position requires a compassionate, knowledgeable, and organized individual dedicated to improving patient outcomes and supporting team performance in alignment with Surrey Downs Health & Care standards.


This advert closes on Thursday 25 Jul 2024

Rosebery Manor Care Home in Epsom is looking for an experienced leader like you, drawing on your expertise in managing all aspects of the home, ensuring it runs as efficiently as possible whilst maintaining the highest standards of quality, professional standards and business performance targets.

Providing person-centred care, delivering excellent quality outcomes and supporting our residents and our teams is very important to us and we are looking for someone to join our team, who can really shine and make a difference to the lives of others by demonstrating warmth and leadership.

You will monitor the wellbeing of each resident, ensuring all staff are supported and always promoting independence and well-being by ensuring that residents’ personal, psychological, and social care needs are met. You will be the focal point of all family, resident and professionals contact in the home.

Your team will be extremely important too, looking to provide inspirational leadership and daily management. You will undertake regular staff recruitment, embedding an open culture to empower your staff to be the best team possible, always looking to demonstrate our values of being Proud, Supportive and Caring.

It is preferred for this position that you hold a current NMC pin but not essential.

Great Team Players Need Great Rewards

• £75,000 per annum
• A comprehensive and supportive induction programme to ensure confidence and competence
• Continued investment in your professional development
• Exclusive employee discounts for a wide range of retailers including Morrisons, Currys and Footlocker!
• Comprehensive formal training throughout your career with us
• We’ll pay your NMC renewal fees
• Free DBS
• Free parking

Avery #OneFamily Well-being Programme

• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Treat and pamper days
• Daily staff celebrations
• Staff well-being committees
• Mental health first aiders for staff
• Apprenticeship programme
• Managing Director award and Avery Awards

To join us a Care Home Manager, it is essential that you have 4 years’ experience in the care home sector with a minimum of 3 years’ experience in a management position. You will have sound knowledge of the Care Standards Act 2000, Key Lines of Enquiry, Safeguarding and the MCA. You will have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love leading a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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About our Business

SSE Thermal is on a mission to deliver the flexible energy needed today while powering the transition to net zero. Our 600+ employees play a crucial role in keeping the lights on across the UK and Ireland and we're rising to the low-carbon challenge with our teams at the cutting-edge of vital technologies. We're developing ground-breaking carbon capture and storage projects and progressing plans for what could be the world's first hydrogen-fired power station, as well as a major hydrogen storage facility and exploring other exciting options as we decarbonise. We've already achieved a lot - but we're just getting started. As part of SSE, which is investing £24bn this decade, we're at the forefront of the energy transition - so come join us as we continue to grow and power change.

About the Role

Base Location: Hornsea or Aldbrough

Salary: £40,600 - £61,000 + performance-related bonus + a range of other benefits to support your family, and wellbeing.

Working Pattern: Permanent | Full Time | Flexible First options available

SSE Thermal is looking to hire a Support Services Manager to work on the Gas Storage facilities in Hornsea and Aldbrough. The successful candidate will manage a team delivering the necessary support activities to facilitate the efficient operation of the business at the Gas Storage sites including:

- Providing office services to the site teams.

- Providing support to the site teams in the areas of finance, procurement, stock management, IT, personnel, competency management and training.

- Administrating and improving systems and procedures.

- Ensuring all SSE Corporate and Thermal administration requirements are met.

- Support the Gas Storage Leadership team in achieving its business objectives.

What do I need?

To be considered for this role, we would love you to have:

- Experience of financial or business administration and associated systems and significant experience providing business support.

- Experience of managing a team.

- Knowledge of relevant company procedures and systems, specifically for finance, procurement, IT, personnel, competency management and training.

- Highly organised and can coordinate others to meet business goals.

- Problem solving skills and the ability to convey complex information in a digestible format.

What's in it for you?

An excellent package with 34 days holiday entitlement, enhanced maternity/paternity leave, discounted healthcare, salary sacrifice car leasing and much more, view our full benefits package on our careers site.

As an equal opportunity employer we encourage diversity and are committed to creating an inclusive environment for all employees. We actively encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during the application, assessment and upon joining SSE. Search for 'Inclusion & Diversity at SSE' to find out more.

Next Steps

All applications should be submitted online, and I'll be back in touch after the vacancy closing date to let you know the outcome.

If you would like to discuss any working differently requirements or adjustments you may require throughout the recruitment and selection process, please contact Hannah on 01738 341147.

Before commencing employment with SSE, you'll be required to fully complete our pre-employment screening process consisting of a basic criminal records and credit check.

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
**Must have knowledge of the Home Care sector**

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDEHP23

Job Title: Head of Quality
Location: Home based with regular national travel
Salary: £65000. Plus £5000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays.
Closing date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Head of Quality, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Head of Quality will play a crucial role in driving continuous improvement through audit and data analysis, and by making recommendations for improvement in response to trend and theme reviews as part of the internal quality assurance framework. This leadership position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape. A strategic leader with the ability to influence and drive change through an evidence-based approach is required to ensure our operational teams are empowered to drive and maintain improved client outcomes and exceed expectations in person centred care delivery. The successful candidate will demonstrate the ability to safeguard the company against risk through internal audit and quality markers, analysis of incidents and robust quality improvement planning which demonstrates improvements in care outcomes which are clearly measured.

Responsibilities:

• Lead the quality and compliance team in the delivery of the internal quality assurance framework.
• Ensure that any changes to the regulatory requirements of CQC, GDPR, SSSC and Care Inspectorate are
  quickly and accurately reflected in changes to systems and processes.
• Act as an expert advisor and lead on improvement activity; supporting operational leadership teams in
  identifying and learning from areas of good practice and offering target advice and support where practice
  requires improvement.
• Provide detailed and evidence-based quality reviews of service delivery against internal and external quality
  standards, providing recommendations and constructive feedback for improvement at both local and
  provider level.
• Lead the collection, analysis, interpretation and dissemination of all audit and quality assurance management
  information to a wide-ranging audience including senior leadership and branch teams.
• Work in partnership with the Head of Risk Management to identify and respond to business risk.
• Ensure that high standards are met across the business and that care is delivered in line with CQC/CI
  regulations, and other statutory and legislative requirements.
• Ensure policies and procedures are reviewed and implemented in line with legislation and best practice
  guidelines.
• Act as the ISO lead for the business effectively working with external partners to maintain ISO 9001
  accreditation.
• Act as the point of contact for managing Data Subject Access Request in line with GDPR requirements.
• Act as the Caldicott Guardian for the business.
• Develop, enhance and maintain the complaints process to ensure complaints are managed effectively.
• Support the planning, delivery and roll out of electronic care planning.
• Ensure systems and processes are standardised and provide robust data for review of service delivery and
  continuous improvement.
• Work in partnership with the Head of Nursing to develop and chair the Clinical Governance Committee.
• Work in partnership with the Head of Risk Management and Head of Nursing to develop and execute effective
  incident management reviews; cascading learning across the branch network.
• Act as a point of contact and representative for Prestige Nursing and Care at quality forums both internally
  and externally.
• Work collaboratively with operations and I.T teams to review systems and processed to support safe and
  efficient care delivery.

Accountabilities:

• Ensure a safety through learning culture is established and maintained throughout the business.
• Ensure branches maintain an internal audit rating of meeting expectations as a minimum requirement.
• Ensure all branches drive continuous improvement through the development and implementation of action
  plans following audit activity.
• Cascade learning from audit activity, regulatory inspections and trends and themes analysis; clearly defining
  and capturing improved client outcomes and service delivery.
• Maintain ISO accreditation.

Person Specification:

Essential

• At least 5 years quality management experience within Homecare and a track record in senior quality and
  compliance management.
• Experience of multi-site quality and compliance coverage.
• A proven track record in leadership and motivation of staff with demonstrable understanding of and
  commitment to achieving company objectives.
• Excellent understanding of regulatory frameworks and compliance requirements such as CQC, CI, Health and
  Social Care Act, DoLS/LPS, Mental Capacity Act and other relevant legislation and sector best practice
• Exceptional leadership, communication, and interpersonal skills.
• Auditing skills
• Ability to develop and implement quality measures and standards.
• Demonstrated ability to drive strategic quality initiatives and manage change effectively.
• Ability to analyse and interpret complex data sets, providing evidence based reports.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Ability to travel and stay overnight when required.

Desirable

• Educated to degree level.
• Operational experience within Homecare and/or Complex Care

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Title: Operations Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance and £3000 on call allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Plus part of the on call rota (1 in every 4 weeks) and flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Operations Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing & Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring each individual receives a person centred, professional service through our local teams of professional carers and registered nurses. The Operations Manager will play a crucial role in managing and optimising the delivery of high-quality care, compliance with internal policy and procedure and regulatory requirements and overall operational excellence. This position requires a deep understanding of the Homecare and Complex care market within the challenging adult and children's social care landscape.

Responsibilities:

• Line management responsibility for registered managers across the branch network; leading and motivating
  managers to achieve both financial and quality objectives.
• Provide expertise and support on branch operational issues, including the use of systems to ensure a high
  quality of service delivery and business efficiency.
• Support branch managers with manging service improvement requirements following branch audit.
• Oversee and ensure compliance targets are met across the branch network in line with the internal quality
  assurance framework and regulatory requirements.
• Work with the training team to ensure sufficient availability and attendance on mandatory and client led
  training programmes.
• Provide mentorship and guidance to branch colleagues fostering a culture of safety through learning.
• Utilise branch data to identify trends and themes, monitor performance and cascade learning across the
  branch network.
• Effectively manage day to day operations including branch resources, care provision and performance
  management to optimise operational delivery.
• Work with the Head of Operations to execute strategic plans at branch level to ensure the effective delivery
  of our homecare and complex care services.
• Support registered managers in planning and implanting new packages of care without compromising on
  safety.
• Ensure incident management, safeguarding and complaints processes are adhered to and managed
  appropriately; supporting branch colleagues to identify lessons learnt and drive continuous improvement.
• Contribute to the review and development of policy and procedure ensuring compliance with guidelines
  across the branch network.
• Establish and maintain effective partnerships with internal and external stakeholders.
• To have on call responsibilities shared across the group with other key team members on a rota basis of one
  in every four weeks.

Accountabilities:

• Maintain and improve the quality and care within the region evidenced through the internal quality assurance
  framework.
• Develop outcomes through evidenced improvements, which are visible through internal audits and external
  inspections.
• Development of successful team and leaders within the branch team.
• Successful conversion of new enquiries for packages of care across the region.
• Sustainable revenue growth in line with branch budgets.

Person Specification:

Essential

• At least 3 years management experience within Homecare and a track record in operational management.
• Experience of multi-site management
• Strong understanding of regulatory frameworks and compliance requirements.
• Track record of managing successful branches with a minimum of Good with CQC or 4 with the Care
  Inspectorate.
• Strong leadership, communication, and interpersonal skills.
• Ability to analyse and interpret complex data sets.
• Experience of manging branch P&L's.
• Experience of budget preparation.
• Computer literate with Microsoft Office packages, especially Word and Excel.
• Good understanding of the development of, and adherence to, mutually agreed budgets.
• Able to work unsocial hours when required.
• Ability to travel and stay overnight regularly.

Desirable

• Educated to degree level or equivalent.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Title: Business Development Manager South
Location: Home based with an expectation of business travel to meet with the needs of the business.
Salary: £57000. Plus £4000 car allowance
Hours: Full time, Monday to Friday 9-5
Requirement for frequent travel and overnight stays. Flexibility to respond to business needs and unsociable hours.
Closing Date: 03/05/2024

Life at Prestige:

People are at the very heart of Prestige, and we want to make life better for them. As a Business Development Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

We offer a supportive working environment with lots of potential for learning and development and a friendly, agile and flexible working culture.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Purpose of the job:

At Prestige Nursing and Care we pride ourselves on our ability to provide specialist Homecare Services for individuals of all ages living within their own homes. We are committed to ensuring everyone receives a person centred, professional service through our local teams of professional carers and registered nurses. It is an exciting time to join Prestige Nursing and care as we embark on a journey to transform the delivery of our complex and homecare services whilst growing our Franchise network. As we embark on this journey, we are seeking a highly skilled and professional Business Development Manager to join our team. The Business Development Manager will play a crucial role in supporting Prestige Nursing and Care to grow a profitable and sustainable Franchise network. Whilst ensuring the company owned businesses grow in line with the company budgets and targets. This position requires someone who can drive sustainable growth. The successful candidate will demonstrate a strategic mindset that places client and colleague outcomes at the centre of their decision making; driving sustainable growth and exceeding expectations in the delivery of high quality care. The Business Development Manager will grow the business and protect the brand of Prestige Nursing & Care.

Responsibilities:

• Understand and work within the structure and ethos of the Prestige Nursing & Care Group.
• Bring clear planning and organisation for business review and development.
• Ensure that all businesses within your remit are operating to the guidelines and standards set out within the
  Prestige Nursing & Care Operations manual.
• Promote a culture which underpins a strategic approach to growth and development for each franchise.
• Promote a culture which underpins a strategic approach to growth and development for company owned
  business in line with financial forecasts and projections issued by Prestige Nursing & Care.
• Create and deliver business development plans for both company owned and franchisees in line with business
  model expectations.
• In line with the Regional Business Development Manager Standard Operating Procedure (RBDMSOP) for
  company owned is followed at all times.
• To escalate concerns regarding company owned to the Operations team.
• To work collaboratively with the Operations team to ensure company branches grow in line with the budgets
  and business development plans.
• In line with the Regional Business Development Manager Standard Operating Procedure for Franchising is
  always followed.
• Ensure that all businesses are working on clear, strategic, structured business development processes and
  plans in line with the Regional Business Development Manager Standard Operating procedure.
• Take adequate measures (Franchising) to report concerns around any breaches of franchise agreement, which
  may include but not limited to brand standards, reputational damage, not following the operations manual.
• Take adequate measures (company owned) to report concerns around brand standards or business
  behaviours/practices to the Operations team.
• Build and develop a clear understanding of our business modelling, regularly review operations manuals to
  ensure knowledge is current with our business modelling and work with the operations teams to ensure that
  excellent communication is underpinning.
• Conduct and ensure good clear lines of communication in line with the franchisor's guidance and
  requirements.
• To collaborate with the Operations team at Prestige Nursing & Care in terms of producing and submitting
  monthly operational data on your geographical business remit.
• Providing structured analysis where and as required and details of any operational advisory points needed to
  ensure Business Development is taking place.
• To submit accurate and evidential expense claims via our digital applications on a regular basis in line with
  business requirements and guidelines and in line with the company expenses policy.
• To continually explore the potential of other supplier partnerships and opportunities providing guidance and
  advice as directed by The Head of Business Development and or Director of Business Development.
• To attend monthly business development and operations meetings to share findings and work collaboratively
  to break down barriers to growth.
• To attend Franchising shows, networking events and company arranged conferences.
• To work away from home with some overnight stays.

Accountabilities:

• To ensure the growth in revenue from the Franchise network meets with Prestige and Nursing Cares 5 year
  plan.
• The ensure safe sustainable growth in company owned hours in line with agreed budgets.
• To build a safe sustainable network of Franchisees.

Person Specification:

Essential

• Ability to communicate well both written and verbally.
• Confident and have a persuasiveness for "selling" your ideas.
• Able to produce and give presentations at local and public level.
• Experience of working within a regulated sector to deliver performance against set forecasts and projections.
• Ability to work under pressure and to tight deadlines showing drive, motivation, and enthusiasm.
• Ability to use own initiative being creative and good critical thinking skills.
• Ability to self-motivate and manage own workload and diary management.
• Have good organisational skills and diligence.
• Ability to produce accurate detailed work whilst evaluating marketing, recruitment, and business plans for
  overall effectiveness in driving growth and development.
• Ability to liaise professionally within a competitive business setting where engagement across all levels is
  required.
• Can show previous experience of growing a business that has been, underperforming and a greenfield site.
• To have a working knowledge of local authority business activities and Local Government working practices
  (particularly advantageous is complex case management experience).
• Methods of research and gathering information in relation to marketing practices.
• Experience of creating appropriate marketing plans with regard to planning workloads and implementing
  strategies.

Desirable

• Applying different marketing principals in various organisational contexts.
• Identifying target markets and the techniques for addressing them and engaging with them (within the
  regulated sector).
• Understanding how to make influences upon and the objectives of the public, private and voluntary sectors
  including current care and regulatory standards for homecare.
• Experience of tender submission writing and mobilisation of new tenders.

Competencies & Behaviours:

• Communicating effectively.
• Building successful relationships.
• Driving for results.
• Exhibiting an empathetic approach.
• Self assurance.

What we offer:

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service.
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Workplace Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture
• A range of Family Friendly Benefits - designed to offer you more support, flexibility, and additional time off when you most need it.
• Annual leave purchase (ALP) scheme

Please note:

In line with CQC & Care Inspectorate regulations, we require and will undertake Enhanced DBS/PVG, Right to Work, Reference and Employment History checks in line with Government guidelines for this role and safer recruitment best practice.

Whilst we endeavour to keep the recruitment process as short as possible, due to the nature of these important checks there may be extension to timelines.

All our clients are equally entitled to have their needs met in a safe, fair and balanced way. Prestige Nursing & Care colleagues are responsible for promoting Equal Opportunities for all and for challenging any behaviour or practice which discriminates against any client or colleague on the grounds of race, religion, disability, age, gender, sexual orientation, identity or any other perceived difference.

We reserve the right to close this position early.

#INDHP24

Job Title: Sales Ledger Manager
Location: Epsom, Surrey
Salary: £47,000+ pa dependent on experience
Hours: Full time, Monday to Friday. This is a hybrid role, 3 x days will be office based

People are at the very heart of Prestige, and we want to make life better for them. As a Sales Ledger Manager, you'll grow and develop in an exciting business that puts people at the centre of everything we do.

Prestige Nursing & Care has provided home care for over 75 years and we have 30 local offices in England and Scotland. Our aim is to lead the care industry by providing high quality, personalised and specialist services to our clients.

Role Purpose

To provide an accurate and efficient service to both internal and external customers.

The Sales ledger manager will be responsible for supervising the team of credit controllers as well as all aspects of sales Ledger and credit control duties for a given group of accounts. This is to be done following the companies credit control procedures .

The Sales ledger Manager will report to the Finance Director.

Main Responsibilities

The Sales ledger manager specific duties will include

1. Building relationships with senior stakeholders to ensure timely payments on major accounts
2. Manage the credit control team and mentor the Senior credit controllers to develop their leadership potential
3. Automate and streamline processes
4. Cancelling and reissuing invoices
5. Allocate accounts to Credit controllers
6. Ensure payments are chased for overdue accounts
7. Training credit controllers
8. Implement robust policies and procedures e.g. Credit limits, direct debits, adhere to Delegation of Authority etc…
9. Reconciling accounts
10. Resolving internal and external queries
11. General credit control duties
12. Monitor performance against KPI's
13. Support with other business projects as required

Key factors to success

1. Management skills
2. Build effective relationships with key stakeholders
3. Performance management
4. Process improvement
5. Well informed in all areas of sales Ledger
6. Excellent customer service skills
7. Good communication skills both written and oral
8. Work accurately within agreed time scales
9. Demonstrate high degree of confidentiality

Person Specification

1. Ability to motivate others
2. Team player
3. Flexible may be required to work additional hours
4. Understand the need for confidentiality
5. Ability to converse effectively with clients and branch managers
6. Computer literate, strong Excel skills
7. Ability to work on own initiative - self starter, must be able to prioritise tasks and be a manager of time
8. Possess excellent administration skills
9. Previous experience in sales Ledger/ credit control is essential
10. Healthcare experience is a strong preference

Experience

Excellent literacy and numeracy skills. Exposure to working in a team environment. Management experience. 5+ years credit control experience desirable.

We offer

• A competitive salary
• 28 days annual leave (includes Bank Holidays) increasing every year by 1 to the maximum of 33 days over 5 years' service
• An additional day off for your Birthday
• Blue Light Card
• Refer with the Care Friends mobile app and earn extra money
• Cycle to Work scheme for our Head Office, Regional and Branch staff
• Long Service Awards
• Work Place Pension
• Employee assistance programme (EAP) - confidential phone line and online support and resources available to you and your loved ones 24/7
• Supportive working environment with ongoing learning and development opportunities.
• A friendly, agile and flexible working culture.

*Prestige Nursing & Care reserve the right to close this role early*

**By submitting your details, you acknowledge that Prestige Nursing is collecting, processing, and using your personal data for managing your application. For more information, please visit our Candidate Privacy Notice on our website**

#INDHP22