Total 9 Manager level Customer Service job vacancies in Gillingham, ME8 0WJ

· Do you have excellent interpersonal and communication skills?

· Are you passionate about supporting patients holistically to remain independent?

If you answered yes, we’ve got the perfect role for you!

We are looking for a care manager assistant to work in the urgent response care management team. The successful candidate will be working towards preventing hospital admission, promoting independence and facilitating early discharge. The successful candidate will need to have excellent communication skills, knowledge of the health and social care environment, and outstanding organisational and IT skills. The role will involve visiting service users in their own homes and completing regular reviews of care.

If this is you we look forward to welcoming you to our team.

The post holder will work alongside the other care manager assistants to provide an effective duty, and triage system for new referrals coming into the UR CM Team.

Good keyboard skills required for information recording, report writing and e-mails.

The post holder will manage a caseload of service users , to monitor and review care services in the community. Ensuring that the cost of the care is appropriate to the service users needs.

The post holder will be responsible for completing reviews at the end of the enablement period, to ensure that service users with long-term needs have ongoing support in accordance with The Care Act 2014.

The post holder must be able to easily access different properties and environments including house boats, rural setting and cluttered environments.

The post holder will need to be able to appropriately and professionally engage and communicate with a wide range of service users from different health, social and ethnic and cultural backgrounds







So what else?

· This is your chance to join a progressive and innovative service in a social enterprise that is patient and staff focused - you’ll even have the opportunity to become an MCH shareholder.

· We encourage staff to get involved in exploring new ways of working and service development.

· We’ll provide well established, in-service training, one to one supervision, and appraisals with regular support.

· You’ll be able to develop your skills in a friendly and supportive team.

Would you like to work flexibly? In the NHS, we are reminded every day of how important work life balance is. As a flexible working friendly organisation, we want to be sure that you can work in a way that is best for us, for our patients and for you. Speak to us about how we might be able to accommodate a flexible working arrangement.

The small print

· Informal visits can be arranged on request.

· We will offer you the choice of two pension schemes; the NHS Pension scheme and the scottish widows group pension scheme.

· MCH encourages all staff to be double COVID vaccinated to protect themselves, their colleagues, their family and their patients.

1. Communication and relationship skills



· The post holder will be required to have excellent communication skills, both written and verbal. This will enable them to work collaboratively and effectively with service users, their families, carers, and professionals from different agencies.



· The post holder must be able to appropriately and professionally engage and communicate with a wide range of service users from different health, social, ethnic and cultural backgrounds. The post holder will be able to establish a supportive and effective relationship to ensure that services users are able to actively participate in the review process.



· The post would require sensitivity and empathy in providing and receiving complex, sensitive or contentious information, where persuasive, motivational, negotiating, training. or re-assurance skills are required.





2. Knowledge, training and experience





· The post holder will need to have some experience and/or understanding of working in a care or social services environment or organisation.



· Have good IT skills that enable the post holder to use electronic computer systems, to access and input access service user data. The post holder would also need to be competent to access and use email and raise reports.



· Additional training will be provided to meet service and organisational specific requirements and develop knowledge and skills.



The post holder will need to have studied to A’level, Higher National Certificate or vocational qualification level 4 and be confident to use various electronic systems.





3. Analytical and judgement skills



The post holder will be working directly with service users, their families, carers, Care Managers, internal and external agencies in the community. They will need to analyse social situations and factors that impact on service user’s ability to manage independently in the community and then determine a course of action. They will also need to use their judgement skills to accurately identify areas of concern or unmet need.



4. Planning and organisational skills



· The post holder will have effective work load management skills, be able to prioritise work schedules and complete work in a timely manner.



· The post holder should be able to work in a busy and occasionally challenging work environment whilst being able to maintain a professional and effective service.



· The post holder will maintain a high level of work that reflects the aims, values and provision of care required of the organisation as a whole.





5. Physical skills



· A full and clean driving licence is required to enable the post holder to work across the Medway area for service user reviews, meetings and training sessions.



· Good keyboard skills required for information recording, report writing and emails.



· The post holder must be able to easily access different properties and environments including house boats, high rise properties, rural settings and cluttered environments.



6. Responsibility for patient / client care



· The post holder will be required to work on their own initiative with clients in the community and as part of a larger team.



· The post holder will have regular contact with service users and their families, providers, health care workers and other team members.



7. Responsibility for policy and service development implementation



· The post holder will be required to provide feedback based on reviews they complete with service users, their families, carers and other professionals. The feedback would contribute to the development of services provision in accordance with MCH organisational values and local and national policies.





· The post holder will be able to contribute to service development and improvement by proactively engaging in audits, internal process and activity reviews.



8. Responsibilities for financial and physical resources



The post holder will be responsible for ensuring that services are provided appropriately to service users. And those services are provided in accordance with The Care Act 2014 eligibility criteria.



The post holder will be responsible for the implementing and monitoring of care packages, ensuring that the cost of the care calls is suitable for the individual’s level of needs. They will also need to understand and explain to service users, family and carers the Medway Council Financial Assessment process, and any possible charges attached to long-term care.



9. Responsibilities for human resources (HR)



· The post holder will be responsible for supporting new members of staff during the induction period, particularly around the use of Framework-i. They will also be involved in providing “shadowing” opportunities to promote the work of the team for staff working in MCH and in other agencies and organisations ie. Medway Council.

·

10. Responsibilities for information resources



· The post holder will be responsible for safe and appropriate access to service user data and for ensuring confidentiality is maintained when transferring, discussing or using service user information.



· The post holder will ensure service user information is only accessed and transferred to relevant services and data protection is maintained at all times.



· The post holder will be trained to use electronic data and IT systems that support service user information.





11. Responsibilities for research and development (R&D)



· The post holder will participate in service audits and reviews to ensure the service is operation to current local, national and organisational standards.



12. Freedom to act



· The post holder will be able to demonstrate autonomy in their role, but also be able to recognise the need for supervision or support when necessary.



· In accordance with MCH organisational policy and procedure the post holder must be able to identify and report practices and incidents that are inappropriate and/or detrimental to the post holder, colleagues, service users, the service or the organisation as a whole.



13. Physical effort (refer to effort factor questionnaire)



· See Physical effort factor questionnaire



14. Mental effort (refer to effort factor questionnaire)



· See Mental effort factor questionnaire



15. Emotional effort (refer to effort factor questionnaire)



· See Emotional effort questionnaire



16. Working conditions (refer to effort factor questionnaire)



· See Working conditions effort questionnaire



Full JD can be found in the attachments


This advert closes on Thursday 26 Sep 2024

Proud member of the Disability Confident employer scheme

Office Management and Business Support Workload Management Business Management Services Problem-Solving and Independent Decision-Making Communication Management Scheduling and Diary Management Meeting Administration Secretarial Services Progress Monitoring and Deadline Management Telephone and Inquiry Management Project and Network Management Corporate Governance Division Responsibilities

To work within the integrated team providing a care management service for patients requiring a short-term package of care to prevent hospital admission and facilitate a timely discharge from hospital To provide a 7 day service to support related Health and Social Care Teams working in the acute sector and in the community. To support the Intermediate Care pathway with care management intervention as required and identified by the Operational Manager. To manage a caseload of patients from referral through to discharge ortransfer of care within a maximum 6-week period. To assess the patient needs, evaluate action required, negotiate for and coordinate the application of resources to provide care. Monitor the outcomes to meet the needs of the patients in order to maintain or adapt to a more normal or safer lifestyle. Work to team, organisation and national objectives to ensure a high quality of patient focused care is maintained Full JD can be found in the attachments

Are you an organised and dynamic Manager with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Deputy Service Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Deputy Service Manager to lead our team based within Gillingham - Kent, on a full time, permanent basis, working 40 hours per week.

The successful candidate will receive a competitive salary of £37,214 per annum as well as other generous benefits which include:

• Access to the Flexible Benefits Portal where you can tailor benefits to your individual needs
• Generous annual leave of 30 days plus bank holiday holidays
• Free on site meals whilst on shift
• Fantastic pension scheme, matched up to 8%
• Life Assurance up to 3 times your salary
• Fully funded DBS, renewals and DBS update service subscriptions
• Company sick pay scheme
• ‘Smart Health’, which includes unlimited access to online, telephone and video GP
• Access to private holiday flat in Torquay
• Wellbeing Support – our 24/7 Employee Assistance Programme includes free counselling and legal advice
• Eyecare & Flu vouchers
• Access to chaplaincy and pastoral support

As our Deputy Service Manager, you will positively support the Registered Manager in providing leadership to the staff team and supporting and facilitating the needs of the service users, in line with our Christian Mission and Values, legislative and regulatory requirements.

In this role you will be:

• Supporting the Service Manager in the delivery of high-quality care and support and to deputise when required.
• Supervising / managing staff and assisting key workers and support staff and providing staff and service users with relevant advice, support and training and putting your belief in Christ into action as a manager
• Facilitating and ensuring effective communication within the service and the wider Trust and ensuring teams are briefed fully
• Supporting and where necessary, leading, in the assessment and management of risk.
• Assisting in the management of the referral process within the service and to achieve agreed occupancy levels.
• Assisting in the management of a fair and equitable rota which ensures that adequate cover is maintained at all times and to play a full part in the service rota.
• Ensuring that clients are able to participate as fully as possible in the life of the service and to manage regular service user meetings and facilitate service user inclusion.

The successful candidate will be a practicing Christian who will create an environment where people feel valued, empowered and equipped to do their best work. This person will play a key part in providing strong Christian leadership and will be required to uphold the Trust’s Christian ethos and Christ like culture, aligned with our Christian Identity, and therefore there is a genuine occupational requirement for the post holder to be a practicing and professing Christian under the Equality Act 2010.

If you are looking for an opportunity to help lead our dedicated team to enhance the lives of our service users, as our Deputy Service Manager, please apply now as we would love to hear from you.

Closing date: 21st May 2024

We reserve the right to close earlier if we receive sufficient applicants.

A satisfactory enhanced DBS and Adults Barred List check is required for this role and job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK.

About LANGLEY

Langley is an innovative Christian charity that provides specialist housing, care and support services in the community, and targeted advice in prisons, for people seeking to live crime-free. With one of the lowest reconvictions rates in the country – under 3% whilst people are in our housing and care – we are changing lives and making communities safer across the country.

We're proud to be accredited as an ‘Investors in People: Gold’ employer, which celebrates the way we invest in our people. This is a huge achievement as our assessment covers the last 3 years of unprecedented challenges through the pandemic. This is the third time we have been awarded Investors in People’s Gold standard.

EQUALITY, DIVERSITY AND INCLUSION

ED&I is integral to Langley House Trust. We're committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits that a diverse workforce with different values, beliefs, experience, and backgrounds brings to us as an organisation.

DISABILITY CONFIDENT

As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants who meet the essential criteria listed in the job description. If you would like to be considered under this scheme, please state this in your application.

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

The General Manager will be accountable for a range of services across the programme, working alongside the Medical Clinical Directors and Heads of Nursing , ensuring high quality, flexible and responsive service delivery and to plan, develop, coordinate and evaluate the clinical and non-clinical services provided. The General Managerwill be responsible for devising robust plans which look to sustain achievement of the constitutional (operational) and financial standards, as well as regularly reviewing these to ensure that plans are effective. The role will also support aspects of clinical governance compliance and assurance related to the care group, ensuring safe and effective use of all resources. Support the Divisional Director of Operations to deliver the annual capacity and business planning process for the care group; this may include delegated responsibility for business cases which have been identified as required to strengthen or develop the service areas you are responsible for. Manage and coordinate the day to day operational flow of wards in conjunction with senior nurses and support services with the aim of ensuring every patient has a green day as part of the SAFER patient flow bundle. Ensure strong financial service performance against plans through identification of problems at an early stage and the initiation of corrective action.

A Vacancy at South East Coast Ambulance Service NHS Foundation Trust.


Operating Unit Manager East EOC

Base: Medway MRC Bredgar Road ME8 6PL

Band:8b £58,972 - £68,525 per annum NHS Agenda for Change

Hours:Full time 37.5 hours per week

Type of contract: Permanent

Tactical On-Call 9.5%

An exciting opportunity has arisen to undertake the role of Operating Unit Manager (OUM) Emergency Operations Centre (EOC). You will be expected to be flexible and mobile across all EOC locations on a periodic basis. The role will be interchangeable with all other OUM roles within the EOC department andmaybe subject to rotation. The successful post holder will have the ability to lead, motivate and manage a team effectively, with the ability to influence and negotiate. You will have a full understanding of EOC operational performance indicators and the ability to translate our strategic goals into effective and achievable operational plans.

You will provide highly visible and effective leadership for the EOC and be at the heart of the operational delivery of the Trust.
• Be educated to MSc/MA level or equivalent evidenced experience
• Have experience in managing a large and diversely distributed workforce
• Have a strong track record of people leadership
• Have the ability to develop clear objectives and monitor progress and outcomes
• Have an excellent understanding of the pre-hospital environment and wider NHS

We are proud to offer family-friendly policies, a cycle-to-work scheme and an award-winning Wellbeing Hub.

Our Pride in SECAmb network champions a positive working environment and policy framework for LGBT staff which is open, supportive and promotes equality of opportunity, alongside other groups and forums, such as Enable, our carers and disability network; Aspire, our cultural diversity network; and our Staff Engagement Forum.

We operate an award-winning Wellbeing Hub to help staff achieve a better work/life balance and receive the mental and physical support they need to perform in what is undoubtedly a challenging role.

Please see attached Job Description and Personal Specification for detailed responsibilities for this role.


This advert closes on Friday 5 Apr 2024

Proud member of the Disability Confident employer scheme

Are you an organised and dynamic Manager with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Deputy Service Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Deputy Service Manager to lead our team based within Gillingham - Kent, on a full time, permanent basis, working 40 hours per week.

The successful candidate will receive a competitive salary of £35,783 per annum as well as other generous benefits which include:

• Pension matched up to 8 %
• Life Assurance
• Free onsite meals
• Paid training
• Generous annual leave of 30 days plus bank holidays
• Fully funded DBS certificates and renewals
• Company sick pay scheme
• Access to private holiday home getaway in Torquay
• Genuine career progression and development
• Employee Assistance Programme including free counselling and legal advice
• Access to chaplaincy and pastoral support

As our Deputy Service Manager, you will positively support the Registered Manager in providing leadership to the staff team and supporting and facilitating the needs of the service users, in line with our Christian Mission and Values, legislative and regulatory requirements.

In this role you will be:

• Supporting the Service Manager in the delivery of high-quality care and support and to deputise when required.
• Supervising / managing staff and assisting key workers and support staff and providing staff and service users with relevant advice, support and training and putting your belief in Christ into action as a manager
• Facilitating and ensuring effective communication within the service and the wider Trust and ensuring teams are briefed fully
• Supporting and where necessary, leading, in the assessment and management of risk.
• Assisting in the management of the referral process within the service and to achieve agreed occupancy levels.
• Assisting in the management of a fair and equitable rota which ensures that adequate cover is maintained at all times and to play a full part in the service rota.
• Ensuring that clients are able to participate as fully as possible in the life of the service and to manage regular service user meetings and facilitate service user inclusion.

If you are a practising Christian and you are looking for an opportunity to help lead our dedicated team to enhance the lives of our service users, as our Deputy Service Manager, please apply now as we would love to hear from you.

We reserve the right to close earlier if we receive sufficient applicants.

Please note that a satisfactory Enhanced DBS with adults barred list check is required for this role and that job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK, and a full career history covering any gaps in employment and satisfactory references.

Closing Date 19th January 2024

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.

To develop and deliver high quality, responsive and cost effective services in line with the requirements of Key stakeholders, the Trust strategic direction, and the Directorates Annual Service Plan. To provide and develop a working environment and open culture which fosters high morale and commitment among staff and promotes their wellbeing, professional and personal development. To support the Directorate senior management team in the planning, development, provision and review of the Directorate services To ensure the delivery of excellent, patient focused and cost effective services in line with the Trusts Strategic Direction and Service Plans and responsive to the needs of patients carers, General Practitioners and the PCTs To provide professional operational leadership for the service within the Directorate to promote the delivery of high quality, cost effective services To set and review standards of service continuously, in line with the local modernisation targets, the NHS Plan, local contractual requirements, activity and financial targets Within area of responsibility ensure that the Directorate meets its agreed annual financial activity and other performance targets

Are you a dynamic and empowering Leader with a passion for motivating others and keen to make a positive difference?

We have a fantastic opportunity for a Registered Care Manager.

At Langley we believe in equipping our staff to be the best they can be. That means providing excellent support and free training to enable you to make a rewarding difference to people’s lives every day. We have a great opportunity available for a Registered Care Manager to lead our team based in Gillingham, on a full time, permanent basis, working 37 hours per week.

The successful candidate will receive a competitive salary of £42,476 + a non-consolidated 10% market premium, giving a total package £46,723.60 per annum as well as other generous benefits which include:

• Pension matched up to 8 %
• Life Assurance
• Free onsite meals
• Paid training
• Generous annual leave of 30 days plus bank holidays
• Fully funded DBS certificates and renewals
• Company sick pay scheme
• Access to private holiday home getaway in Torquay
• Genuine career progression and development
• Employee Assistance Programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support including annual managers spiritual retreat

As our Registered Care Manager, you will manage the delivery of a dynamic care home and lead your team in line with our Christian Mission and Values, legislative and regulatory requirements. With your motivating leadership qualities, you will lead by example and empower your team to support clients to achieve independent living and crime free lives. You will use your financial planning know how to propose and manage a significant budget and growth in client numbers and staffing. This is a great opportunity to really make a positive impact, supported by two deputy managers and corporate teams across the Trust.

In this role you will be:

• Leading, developing and coaching your team to be the best they can, building a skilful group of people who are motivated and resilient.
• Ensuring that the delivery of care to individual clients and within the Home is managed safely and to a high quality.
• Assessing and fully managing the risk levels including those posed by clients and ensuring safe and acceptable levels to protect the public, staff and other clients. Welcoming visitors to the project and ensuring their safety.
• Providing good client outcomes and celebrating successes
• Manage the referral process to support a sustainable client group.
• Promoting and instilling a strong culture of health and safety within the project including ensuring that the Trust buildings you manage are maintained to a safe and habitable standard with the support of the Property & Housing Team.

If you are a practising Christian and you are looking for an opportunity to lead our dedicated team to enhance the lives of our clients, as our Housing Services Manager, please apply now as we would love to hear from you.

We reserve the right to close earlier if we receive sufficient applicants.

Please note that a satisfactory Enhanced DBS with adults barred list check is required for this role and that job offers will be subject to the Trust receiving satisfactory evidence of the successful applicant’s right to work in the UK, and a full career history covering any gaps in employment and satisfactory references.

Closing Date 26th December 2023

The Shrubbery is a registered care home for men with multiple and complex needs, including substance misuse, mental health issues and physical care needs. It offers 28 bedrooms, of which 14 are wheelchair accessible, and 20 are ensuite.