Total 6 Manager level Customer Service job vacancies in Hampton, Virginia

• Provide advice to Project Management staff concerning the contractual/ procurement aspects of highly complex, high monetary value, rapid and long-term acquisitions for Security Cooperation / Security Assistance / Foreign Military Sales cases.
• Perform the full spectrum of planning, development of the Acquisition Requirements Package (ARP), and support of the pre-award and post award actions.
• Serve as the Acquisition/Program Management Branch Lead and as such recommend final approval of acquisitions for the accomplishment of projects/programs.
• Serve as the organization’s primary representative on procurement task forces.
• Make reports to higher headquarters on status of contracts.
• Monitor and provide training, as necessary, for ethics programs such as Standards of Conduct and Procurement Integrity.
• Manage the complete acquisition program for designated major systems/equipment throughout the entire life cycle of assigned very complex systems.
• Plan, develop and establish the contractual strategy for the overall acquisition program for the organization.
• Prepare and maintains current acquisition plans, appropriate milestone charts and related schedules.
• Provide acquisition expertise for the analysis, evaluation, approving or redirecting of the strategy, plans, and techniques of pre-award and post-award functions involving highly specialized procurements.
• Establish, plan for and in support of acquisition reform leads or serve on Source Selection Evaluation Boards or Technical Evaluation Boards to analyze proposals to ensure conformance with PM’s initial weapon systems acquisition requirements.
• Conduct reviews of contract specifications or contract changes.
• Review for appropriates contract type, pricing provisions, selection of source, acquisition method, determinations and findings, documentation, clarity of contract terms, propriety of cited funds and need for issuance of contractual documents.
• Coordinate with accounting, legal and other specialist as necessary.
• Respond to a wide variety of inquiries, including formal protests and congressional inquiries.
• Serve as an advisor to project officials in planning meetings in the development of long-range acquisition plans and strategies.
• Direct the training of technical personnel to improve acquisition practices.
• Monitor the execution of approved acquisitions.
• Ensure the evaluation of contractor invoices and progress reports to ascertain all charges area allocable, allowable, and reasonable.
• Ensure that reports are received on time, analyzes reports, contacts representatives of contractor organizations to clarify submissions, investigates apparent discrepancies, identifies problems, and recommends corrective action.

The AVSCM co-manages broad-based and multi-faceted programs under their assigned jurisdiction. The Veterans Service Center is comprised of administration technical and clerical staff members ranging in grades from GS-5 through GS-13. Revises and develops work methods to support division priorities.

Supervises the administration of work involving the development, examination, Adjustment, reconsideration, or authorization of the settlement of claims filed by veterans, their dependents and beneficiaries, as well as taking claims and assisting claimants in the preparation of claims, appeals or other documents.

Delegates authority to make decisions including determining basic eligibility for all VA programs. Monetary benefits are awarded for service-connected and nonservice connected disabilities, death compensation; including dependency and indemnity compensation, and death pension and burial accrued benefits for veterans dependents, and beneficiaries.

Provides technical guidance and direction in compensation and pension authorization, rating board benefits information, work-study and other activities related to veteran's benefits programs including outreach services to various consumer groups. Assists in the oversight of these programs and monitors their timelines and, comprehensive quality of workload.

Personally reviews and advises on the most difficult, complex and precedented cases including fraud, admissibility of evidence, conflict of laws, findings of fact of death after unexplained absence or nonrecovery of body, and contested claims involving insurance payments.
Approves cases involving clear and unmistakable error in which large sums of money may be involved, and develops points of issues in appeals, procures additional evidence, prepares appeals and conducts personal hearing prior to certification to the Board of Veterans' Appeals.

Makes an adjustment to workloads in order to guarantee accurate and quality products to veterans.

Provides leadership and direction to the Division and coordinates its activities with other divisions within the assigned Regional Office.
Collaborates with station management and other Division Chiefs in deciding on and/or coordinating work related changes affecting other division or units within the Division. Keeps station management informed of new concepts, internal Division changes, national changes affecting the programs and any proposed changes involving Division or program policies.

Ensures equal opportunities for all division employees and supports Equal Employment Opportunity (EEO) policy/goals.

Work Schedule: 8:00 a.m. - 4:30 p.m.
Compressed/Flexible: Not available
Telework: As determined by Station Policy
Virtual: This is not a virtual position.
Position Description/PD#: Supervisory Veterans Service Representative (AVSCM)#05055A
Relocation/Recruitment Incentive: Relocation expenses are authorized
Financial Disclosure Report: Selectee will be required to complete a Confidential Financial Disclosure Report, OGE-450, under 5 CFR2634.904(a) prior to entering on duty and annually thereafter.
This Position Is Approved for the Buyer Value Offer (BVO) Program. Please go to the website http://vaww.fscdirect.fsc.va.gov/pcs.asp to review the details of the BVO Program (BVO does not include buying a selectee's home).

Distributes and balances the workload among employees in accordance with established work flow or job specialization; assures the work of other employees is carried out by getting the work started, setting the pace, instructing and guiding food service workers in preparation of food items and monitoring the status and progress of work, making day to day adjustments in accordance with established priorities. Provides information on policies, procedures and directives; assures timely accomplishment of the assigned workload; insures there is sufficient work to keep everyone in the work crew busy. Estimates and reports on expected time of completion of work; maintains records and prepares production reports as requested. Prepares a variety of simple food and grill items. Makes beverages including urns of coffee. Operates cash register in accordance with applicable MCCS directives; prepares necessary documentation for cash funds accountability. Provides on-the-job training to new employees in accordance with established polices, procedures and directives. Resolves simple complaints and problems of employees and refers more difficult ones to supervisor; reports performance, progress and training needs of employees to supervisor. Responsible for cleanliness of equipment, appliances and the general work area. Responsible for goods received, direct deliveries and transfers. May distribute goods to activities. Completes Requisition and Issue's and related paperwork, verifying quantities. Makes suggestions to supervisor as requested concerning promotions, reassignment, recognition of outstanding performance and personnel needs. Ensures that security, sanitation, grooming and safety regulations are followed. May approve emergency leave or leave for a few hours in the absence of supervisor. May drive up to ¿ ton vehicle in performance of duties. Maintains a current Food Sanitation Training Certificate and a health card. Provides courteous, helpful service to patrons, co-worker or any individuals in any capacity that seeks service from any MCCS activity. Performs other related duties as assigned/required. 

PHYSICAL DEMANDS: Frequently lifts or moves utensil or containers weighing 20 pounds and occasionally up to 45 pounds. Frequently walks or stands in performance of duties. 

WORK ENVIRONMENT: Exposure to extreme temperatures due to steam and heat from cooking, dishwashing and walk-in refrigerator. Working areas are often uncomfortable, warm and noisy. Exposed to minor cuts, bruises, bums and scalds. Danger of slipping on floors which are wet, or where food or beverages have been dropped. 

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day. 

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.
• Make it about others. We do what's best for our customers and collaborate to drive progress. 
• Make it happen. We work with intention toward a common purpose and forge ways forward together. 
• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE

CRM – LTC; Actuarial IT Solutions – Product Management

POSITION LOCATION

Richmond, VA

What you will be doing:

As a Senior IT Systems Specialist, you will be responsible for coordinating and managing multiple work streams to deliver process and technical improvements/solutions, both on-premises and cloud-hosted systems, for the LTC Actuarial team. You will serve as the primary point of contact for the LTC Actuarial team partnering closely with IT, business partners and vendors to help move our business into its next phase of growth. You will facilitate, educate, and collaborate with Actuarial team members on changes and tools, and gain Actuarial support for cloud migration plans. Additionally, you will serve as key point of contact in the design and development of responsive solutions. You will also be responsible for overseeing business and regulatory enhancements as well as break-fix follow-up.

The ideal candidate effectively prioritizes activities within resource constraints, identifies and documents business problems, gathers both business and system requirements, works with technical/functional leads to design and deliver innovative solutions. You will track project deliverables, manage issues/tasks, resolve roadblocks, and escalate when assistance is needed.

YOUR RESPONSIBILTIES
* Technical support of all LTC Actuarial processes, to ensure overall success of teams & projects aligned to business strategies.

* Lead the identification and implementation of solutions to business problems and process improvement, utilizing matrixed resources such as architects or data governance professionals, as needed.

* Assist Actuarial SME’s to create roadmaps, identify dependencies and ensure tracking of deliverables.
* Serve as a SME and primary point of contact on LTC business and IT applications, and processes.
* Identify critical path decisions and guide/influence key stakeholders and business process owners to decisions that will maximize process efficiency and cost structure.
* Utilize Genworth adopted and industry accepted tools for data flow diagrams, process maps, roadmaps, etc.

* Advise teams concerning risks and controls. Influence the build, automation and testing of controls.

* Ownership of compliance activities to include Attestation, Risk Assessment and SOX governance
* Serve as an escalation point for critical urgent incidents

BASIC QUALIFICATIONS
* 5 years of IT experience

* Degree in a technical/analytical field; non-technical degrees considered with strong technical experience
* Good working knowledge of SDLC and Agile Methodologies (mainly Kanban and Scrum)

* Must be customer focused and possess excellent oral and written communication skills
* Strong sense of ownership and drive, and a passion for customer satisfaction
* Experienced problem solver with ability to make decisions based on limited knowledge

* Excellent planning, organizational and execution skills
* Ability to work with both technical and non-technical teams and stakeholders
* Strong experience with business analysis, gathering and documenting business requirements
* Experience in process improvement identification and implementation
* Experience with SQL programming, data analysis and management
* Working understanding of ETL tools (i.e. Informatica, Python, Spark)

PREFERRED QUALIFICATIONS
* 5 years Insurance industry experience
* Knowledge of Long Term Care, Life and Annuity products

* Experience in migrating processes and data to public Cloud solutions

* Experience maintaining processes and data utilizing public and private Cloud hardware and software

* Experience with managing actuarial application tools
* Knowledge of Miro and PowerBI

WHY GENWORTH?

• We have a real impact on the lives of the people we serve
• We work on challenging and rewarding projects
• We give back to the communities where we live
• We offer competitive benefits including:
  • Medical, Dental, Vision, Flexible Spending Account options beginning your first day  
  • Generous Choice Time Off your first full year
  • 12 Paid Holidays
  • 40 hours of volunteer time off
  • 401K Account with matching contributions
  • Tuition Reimbursement and Student Loan Repayment
  • Paid Family Leave
  • Child Care Subsidy Program

COMPANY

Genworth Financial, Inc. (NYSE: GNW) is a Fortune 500 provider of products, services and solutions that help families address the financial challenges of aging. Headquartered in Richmond, Virginia, we apply our nearly 150 years of experience each day to helping people navigate caregiving options and fund their long term care needs. Genworth is also the parent company of publicly traded Enact Holdings, Inc. (Nasdaq: ACT), a leading U.S. mortgage insurance provider. For more information on Genworth, please visit https://www.genworth.com/. From time to time Enact separately releases financial and other information about its operations. This information can be found at https://ir.enactmi.com/.

The mission of Genworth’s US Life business is to efficiently keep our promises to our customers and their families and to lead the industry forward to solve the nation’s long term care crisis.

We know we can’t deliver on our mission unless we deliver for our employees. That’s why we’re committed to creating a work environment that fosters diversity, inclusion, camaraderie, rewarding work, community involvement, and a focus on our employees’ well-being. We know each employee contributes in their own unique way and we’re dedicated to supporting every one of them to help them reach their full potential.

At this time, Genworth will not sponsor a new applicant for employment authorization for this position.

At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies for those navigating care with guidance, products, and services that meet families where they are. Further, we are the spouses, children, siblings, friends, and neighbors of those that need care—and we bring those experiences with us to work in serving our millions of policyholders each day.

We apply that same compassion and empathy as we work with each other and our local communities. Genworth values all perspectives, characteristics, and experiences so that employees can bring their full, authentic selves to work to help each other and our company succeed. We celebrate our diversity and understand that being intentional about inclusion is the only way to create a sense of belonging for all associates. We also invest in the vitality of our local communities through grants from the Genworth Foundation, event sponsorships, and employee volunteerism.

Our four values guide our strategy, our decisions, and our interactions:

• Make it human. We care about the people that make up our customers, colleagues, and communities.

• Make it about others. We do what's best for our customers and collaborate to drive progress.

• Make it happen. We work with intention toward a common purpose and forge ways forward together.

• Make it better. We create fulfilling purpose-driven careers by learning from the world and each other.

POSITION TITLE
Care Management Team Manager - LTC Claims

POSITION LOCATION
This position is available to Virginia residents as Richmond or Lynchburg, Virginia in-office applicants or remote applicants residing in states/locations under Eastern or Central Standard Time: Alabama, Arkansas, Connecticut, Delaware, Florida, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Nebraska, New Hampshire, New Jersey, New York, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Virginia, Washington DC, Vermont, West Virginia or Wisconsin.

YOUR ROLE
As an Operations team member, you’ll play a crucial role in delivering world class customer service and capabilities to our policyholders—now and in the future. The Care Management Team Manager will have the exciting opportunity to strategically expand and advance Claims’ existing Care and Case Management teams, partnering with our Chief Medical Officer and other external parties. The Care Management Team Manager will lead a small team of both clinical and adjudication associates who will handle or review specific types of on/ post claims. This position will promote the provision of evidence-based, short-term case management services to long-term care insurance policyholders who have a high probability of recovering from a functional or cognitive loss.

What you will be doing

• Drive individual and team accountability, motivate, and manage the team to meet and exceed service goals to increase productivity, resulting in quality efficient service provision. Manage internal and external customer escalations, ensuring appropriate follow up. Develop Standard Operating Procedures and identify tracking methodologies.

• Communicate effectively with employees to provide coaching and feedback, identify development opportunities pertaining to personal and professional growth, and reinforce positive results, taking corrective action as necessary. Facilitate meetings to review complex claims and ensure appropriate risk management.

• You will work independently, in a team environment, and will manage and prioritize a work queue and multiple job responsibilities. You will identify process improvement opportunities, provide feedback on processes and the case management model, as well as be a critical team member in enhancing the team’s performance and results.

• Function as a liaison between the Care Management team and other Claims departments or Genworth departments who would benefit from partnership. Departments may include Intake, Payments, Customer Service, Government Relations, Legal/Compliance, and vendors.

• Develop and maintain partnerships with training, quality, compliance, legal, and other areas to reinforce system, departmental, and administrative procedures. Promote a sense of teamwork within the team and company. Work with leadership to understand business strategy, direction, tactical and strategic requirements and recommend process improvements as appropriate.

What you bring

• Bachelor’s degree

• Ability to understand and Interpret Insurance Contracts and Long-Term Care Benefits.

• A minimum of 5 years of supervised case management experience with older adults and their families (hospital, nursing home, or community placements).

• Work effectively in a team environment or independently. Professional and personal effectiveness in establishing relationships with customers, care providers, discharge planners, vendors, peers and Claims associates.

• Able to effectively motivate individuals with post-operative musculoskeletal, neurological and general acute problems and communicate and execute appropriate Plans of Care.

• Able to understand disease progression and recovery expectations. Understanding of single and cumulative medical conditions (particularly those common in the aging process), including their effect on physical/cognitive function, as well as their prognosis and rehabilitative potential.

Employee Benefits & Well-Being

Genworth employees make a difference in people’s lives every day. We’re committed to making a difference in our employees’ lives.

• Competitive Compensation & Total Rewards Incentives

• Comprehensive Healthcare Coverage

• Multiple 401(k) Savings Plan Options

• Auto Enrollment in Employer-Directed Retirement Account Feature (100% employer-funded!)

• Generous Paid Time Off – Including 12 Paid Holidays, Volunteer Time Off and Paid Family Leave

• Disability, Life, and Long Term Care Insurance

• Tuition Reimbursement, Student Loan Repayment and Training & Certification Support

• Wellness support including gym membership reimbursement and Employee Assistance Program resources (work/life support, financial & legal management)

• Caregiver and Mental Health Support Services

ADDITIONAL
The base salary pay range for this role starts at a minimum rate of $56,500 up to the maximum of $104,800. In addition to your base salary, you will also be eligible to participate in an incentive plan. The incentive plan is based on performance and the target earning opportunity is 7% of your base compensation.  The final determination on base pay for this position will be based on multiple factors at the time of this job posting including but not limited to geographic location, experience, and qualifications to ensure pay equity within the organization.

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited possibilities, priced so low, you can always say yes to the newest, coolest stuff! Just ask any of our over 17,000 associates who work at Five Below and they’ll tell you there’s no other place like it. It all starts with our purpose and then, The Five Below Way, which is our values and behaviors that each and every associate believes in.

It’s all about culture at Five Below, making this a place that can inspire you as much as you inspire us with big ideas, super energy, passion, and the ability to make the workplace a WOWplace!

What does the Customer Experience Manager do?

Under the leadership of the Store Manager, directly leads the Support Lead, Lead Cashier(s) (if applicable) and associates of the store while the Manager on Duty. The Customer Experience Manager (CEM) is responsible to “Wow the Customer”, front end operations, cash management, cleanliness, safety and driving sales.

How do they do it?

As a Five Below leader, your first priority is to contribute to the success of your store.  This means that you not only deliver in your role as the Customer Experience Manager, but you also model leadership behaviors and deliver as a manager on duty.  As the Manager on Duty, you deliver results during your assigned time, drive key performance indicators and brand loyalty by leading through your team.  The Customer Experience Manager is part of the management team that sets the tone by embracing and living the Five Below Value! These values translate into creating the coolest brand on the plant, where talented people want to grow their careers…and here is how!

Wow the Customer: Put the customer first and make a difference in people’s lives

Unleash Passion: Check your ego at the door and do what you say you will do

Hold the Penny Hostage: Treat Five Below like your own business and hire talent that will do the same

Achieve the Impossible: Set the bar high for self and team and make sure to take risks

Work Hard, Have Fun, Build a Career: Come to work ready to take on the day, create a fun atmosphere and recognize the team for all the efforts

Key Attributes:

• Leadership
• Trainer/Developer/Motivator
• Communication
• Emerging Skill - Planning/Time Management
• Ownership Commitment
• Accountability/Delegation/Follow up
• Sales Driver/Goal Oriented
• Professionalism

RESPONSIBILITIES:

• Ensures all associates and managers are Wowing the Customer through personal contact with customers
• Responsible for achieving CSAT score goals provided by the District Manager
• Responsible for leading Front End Operations
• Training the staff on the High Fives of Customer Service
• Ensures that each guest has a fast, friendly, checkout
• Responsible for maintaining the store cleanliness, recovery, and ready for customers at all times
• Responsible for opening and closing store procedures
• Responsible for performing SM duties in their absence
• Assists in supervising all Associates
• Assists in training all Associates
• Assists in coaching all Associates
• Assists in developing all Associates
• Assists in staff scheduling
• Reviews all corporate communications and reacts accordingly
• Partners with supervisors or corporate office regarding store issues
• Drives store sales and controls expenses
• Drives store sales which may include performing in all Five Below services (ear piercing, balloons, buy online pick up in store, etc.)
• Uses financial reporting to drive business opportunities
• Assists payroll process and ensures budget is in line with plan
• Assists in merchandising procedures
• Adheres to and holds associates accountable to all Five Below’s Standard Operating Procedures(SOP)
• Responsible for cash handling procedures including but not limited to preparing and dropping bank deposits
• Authorizes register functions including post voids, returns and discounts
• Complies with Human Resources policies and procedures
• Assists in receiving and stocking procedures

• Unloads merchandise from trucks
• Checks in shipments
• Stages merchandise for the sales floor
• Packs out merchandise
• Responsible for ensuring Candy, Crafts, and Sports Worlds are set and maintained to Brand Standards
• Accountable for driving Key Metrics: Sales, ADS, CSAT Scores, and Expense Control
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

• Frequently operate cash register
• Frequently move merchandise weighing up to 25 lbs and places/removes merchandise up to a height of 5-10 feet
• Frequently ascend/descend ladders in order to retrieve and put away stock
• Frequently position self to kneel, bend, twist, and stoop, including in the stock room and on the sales floor
• Frequently communicate and exchange information with customers on the telephone and face-to-face in the store, as well as with managers and coworkers. Must be able to exchange accurate information in these situations
• Frequently move across the sales floor assisting customers, as well as to and from the stock room retrieving and putting away merchandise
• Must be able to identify and discern email and print instructions regarding merchandise layouts, associate schedules, and standard operating procedures
• Must be able to remain in a stationary, upright position for 80% of the time

QUALIFICATIONS:

• High School Graduate or equivalent.
• College experience preferred
• Minimum 2 years of management experience
• Excellent verbal and written communication skills
• Ability to multi-task
• Creative thinking
• Ability to maintain composure under pressure

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Five Below is an Equal Opportunity Employer.

Position Type:

BE AWARE OF FRAUD! Please be aware of potentially fraudulent job postings or suspicious recruiter activity by persons that are posing as a Five Below recruiters. Please confirm that the person you are working with has an @fivebelow.com email address. Additionally, Five Below does NOT request financial information or payments from candidates at any point during the hiring process. If you suspect fraudulent activity, please visit Five Below’s Careers Site at www.fivebelow.com/info/careers to verify the posting.