Total 8 Manager level Customer Service job vacancies in Inverness , IV1 1SY

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This is an exciting time for East Renfrewshire and we are looking for an energetic, strategic thinking, creative Team Manager who has the right values, experience and leadership to work within our Intensive Family Support Team. The team comprises of social work and health staff who have responsibility for working with colleagues in children’s and justice services to offer intensive support to families. The successful candidate will work closely with colleagues within community team services by supporting operational duties and providing additional oversight to child protection and complex cases. This post holder will uniquely help shape and lead on targeted, tailored whole family support delivering compassionate and trauma informed social work support for children, parents and their wider communities.

You will be involved in financial and other resource management, performance management, and service development and will be expected to promote targeted interventions for children, young people and their families within our integrated model of health and social care. We are keen to hear from individuals that are committed to our vision and have a strong value base who remain compassionate when faced with complex situations. You will be committed to ensuring a timely, risk sensible and strength based practices which are focus around our ‘Signs of Safety model’.

The team manager role is key in shaping our vision and the post holders will demonstrate enthusiasm to both the communities we serve and staff they support.

Applicants will hold a professional social work qualification and be able to demonstrate considerable social work experience, whilst previous supervisory experience, project planning and organisational, analytical and communication skills will be an advantage.

This post is considered Regulated Work with Children and Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. It is an offence therefore to apply if you are barred from working with children and protected adults. In addition to this, if you have lived or worked in any country outside the UK in the past 10 years, there may be a requirement for an overseas police check.

This post requires Scottish Social Services Council (SSSC) registration. You must currently have registration or eligibility to apply from commencement of employment (you must complete registration within the first 6 months of employment).

Please note – all applicants will be asked to provide proof of their right to work in the UK, and any offer of employment will be conditional upon verifying documentary evidence before employment commences. Further information can be found here: https://www.gov.uk/prove-right-to-work

Please note East Renfrewshire Council does not provide Visa sponsorship.

As an employer, we are committed to promoting and protecting the physical and mental health of all our employees.

Further Information

Please click on the attachments below for full details of this post.

Proud member of the Disability Confident employer scheme

Service Manager - Care Home & day centre
Inverness
£35,000

Are you an experienced Care Manager looking to join a supportive charity in managing their 6 rated service? Are you passionate with a drive to provide the highest levels of service?

An excellent opportunity has a risen for a passionate and skilled Manager to join a well established and growing team at their highly rated small LD home in the Inverness area. My client is a leading charity supporting individuals with learning disabilities, mental health problems, autism and associated complex behaviours.

The Service Manager will oversea a small residential home catering for those with learning disabilities, reporting directly to the Regional Manager and be responsible for ensuring the residents receive the best standards of care whilst being the clinical and business lead in all areas of the services, including holding the CI registration. You will need to be enthusiastic about communicating with and supporting people in a person centred manner. The ideal candidate will be a passionate individual with management experience within a clinical/care setting.

As the Service Manager the following is required:

• Management qualification in care- SVQ Level 4 or equivalent
• Have experience in managing care teams / supervisory or management experience in a care environment.
• Have strong people and communication skills.
• Provide excellent customer service.

In Return you will receive:

• Competitive starting salary of £35,000
• Competitive Pension Scheme
• Generous Holiday Entitlement
• Blue Light Discount & wellbeing Schemes
• Wagestream, get your salary early when you need it!
• PVG costs covered
• Fantastic training schemes & progression opportunities

For more information you can contact Michaela@Purosearch on:
• Call on 01904 570050
• Text on 07537416820- this number is only for texting and cannot accept calls. If you do decide to pop us a text, please add your name!
• Email m.powell@purosearch .com
Linkedin- https://www.linkedin.com/in/michaela-powell-581ab910a/

Call Centre Team Leader

Location: Inverness

Are you a natural leader with a passion for customer service?

We have an exciting opportunity for a full-time, permanent Customer Service Team Leader to join our Operations team!

As a Team Leader, you will play a pivotal role in guiding and developing a team of Customer Service Agents, ensuring they have the skills and support needed to excel in their roles. You will be responsible for managing performance, analysing KPIs, and driving continuous improvement to meet all SLAs and KPIs.

What you will be doing:

• Leading, motivating, and developing a team of Customer Service Agents
• Monitoring performance through KPIs, observation, and auditing
• Implementing individual and team-based action plans for improvement
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews
• Ensuring effective communication and collaboration within the team

What we are looking for:

• Strong team management and supervisory skills
• Experience in analysing KPIs and managing performance
• Excellent communication, planning, and organizational skills
• Ability to handle difficult situations and remain focused under pressure
• Proficiency in Microsoft Office applications

What's in it for you?

• Full-time, permanent role (37.5 hours per week)
• Office-based position with a supportive team environment
• Enhanced Maternity and Paternity Package (subject to eligibility)
• Health Cash Plan and benefits, including discounts on high street and online shopping, travel, socializing, and wellbeing

If you're ready to lead a team and make an impact, apply today!

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £320m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

Please note: New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Call Centre Team Leader

Location: Inverness

Are you a natural leader with a passion for customer service?

We have an exciting opportunity for a full-time, permanent Customer Service Team Leader to join our Operations team!

As a Team Leader, you will play a pivotal role in guiding and developing a team of Customer Service Agents, ensuring they have the skills and support needed to excel in their roles. You will be responsible for managing performance, analysing KPIs, and driving continuous improvement to meet all SLAs and KPIs.

What you will be doing:

• Leading, motivating, and developing a team of Customer Service Agents
• Monitoring performance through KPIs, observation, and auditing
• Implementing individual and team-based action plans for improvement
• Conducting regular one-to-one meetings, coaching sessions, and performance reviews
• Ensuring effective communication and collaboration within the team

What we are looking for:

• Strong team management and supervisory skills
• Experience in analysing KPIs and managing performance
• Excellent communication, planning, and organizational skills
• Ability to handle difficult situations and remain focused under pressure
• Proficiency in Microsoft Office applications

What's in it for you?

• Full-time, permanent role (37.5 hours per week)
• Office-based position with a supportive team environment
• Enhanced Maternity and Paternity Package (subject to eligibility)
• Health Cash Plan and benefits, including discounts on high street and online shopping, travel, socializing, and wellbeing

If you're ready to lead a team and make an impact, apply today!

Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £320m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 services across several trading entities, primarily in the UK.

Please note: New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.

We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

Customer Service Team Leader Inverness Marston Holdings Limited has an exciting opportunity for a Customer Service Team Leader to join their Operations team on a full time, permanent basis. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK. The Position & Key Responsibilities The role of the Team Leader (Operations) is to lead a team of Customer Service Agents ensuring that they have the necessary competencies to effectively carry out their daily duties through continual development. As a key part of the smooth running of the contact centre the successful candidate will need to have excellent communication skills to maximise the efficiency of the Customer Service Agents. You must have the ability to work collaboratively to ensure all SLA's and KPI's are achieved. * To manage, motivate and ensure commitment of staff through effective leadership
* Identify any needs for development/improvement by monitoring staff performance via KPI, observation, and auditing of work
* Analyse productivity and quality trends by working in conjunction with the quality team and proactively act upon these trends by implementing individual and team-based action plans.
* Improve performance and ensure the development of each team member through effective coaching, training and the setting of SMART objectives.
* Develop the knowledge and competencies of the team with the support from the Performance Coaches.
* Identify development areas and address any poor performance by effective performance management techniques, taking disciplinary action where appropriate.
* Ensure an effective level of communication with staff through team briefings, the use of monthly1-2-1 meetings, coaching, objective setting, training, and performance management.
* Carry out 6 monthly performance reviews with your team on a one-to-one basis as part of the performance management cycle, reviewing progress on existing objectives and setting new objectives for the next period. Person specification * Ability to manage and supervise a team
* Ability to analyse KPIs in order to manage performance
* Experience of handling and resolving difficult situations
* Effective communication and organisational skills
* Good understanding and use of Microsoft Office Applications
* Adaptable to change and new ideas
* Excellent planning, time management and organisational skills
* Team player, both as a member and a leader
* Ability to remain focused and decisive when working to specified targets in a pressured environment What's in it for you? * Office based
* Contract: Permanent
* Full time, 37.5 hours per week
* Enhanced Maternity and Paternity Package NB subject to eligibility criteria
* Health Cash Plan
* Staff benefits, from discounts on high street and online shopping to travel, socialising and wellbeing If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.

We are looking for a Full Time Permanent Head Chef to join the team in our Restaurant in Howdens Garden Centre.

Our competitive salary is dependant on experience.

The hours for this role are 45 hours over 5 days. All positions include weekend working so flexibility is a must. However we have the added benefit of no evening work and no split shifts. Our Centre is closed on Christmas Day, Boxing Day and New Year's Day which means time with the family on these important days.

Our restaurant boasts an impressive menu serving the highest quality, mouth-watering dishes using the best local produce along with sweet treats and home baking from our on-site bakery. We are looking for an enthusiastic and highly experienced Chef who will relish the prospect of working in this fantastic facility.


The Role

As the Head Chef, you will lead to team in all areas of food production. A true foodie, you will bring your personality to the kitchen inspiring and motivating your team passion to produce freshly cooked, fabulous food.

Along with the Restaurant Manager you will be responsible for the overall restaurant operation to drive sales, maintain operating standards, develop the restaurant team, and deliver a fantastic experience for our customers.

What you will be doing as a Head Chef?


Lead the daily operation of the kitchen, you will be ‘hands on’.
Plan menus and daily specials within company framework.
Plan and manage the chef and kitchen team in the preparation of all meals.
Monitor stock levels and manage stock orders and carry our weekly stock count to ensure GP targets are achieved.
Manage the cleaning of equipment and working areas to the highest food hygiene standards.
Plan rotas and holidays to meet service level requirements
Work closely with the Restaurant Manager to achieve the highest and standards, service and sales.


What makes you our perfect Head Chef?


Successful and experienced Head Chef with the ability to manage a large team and significant peaks in service.
Friendly, with an engaging personality and a genuine love for customer service.
Strong communicator who can motivate and develop their team to deliver with enthusiasm and great personality.
Knowledgeable in Food Hygiene and Health and Safety requirements.
Commercially aware to achieve sales and profit targets.
Passion for delivering the highest quality food and service.


The benefits!


Competitive rates of pay
Healthy work/life balance with no evening work
Access to 100s of retail and lifestyle experiences and discounts
Health Cash Plans
Generous staff discounts
6 weeks Annual Leave per year
Free Parking


Sound Interesting?

If you think you’ve got what it takes and would like to join our team as a Head Chef, please click 'Apply’ now.

Workshop Manager - Inverness
Salary £40k with Company Car/Allowance, bonus and benefits
This is an exciting opportunity for a talented Workshop Manager/ambitious Workshop Controller to join one of the UK’s leading vehicle rental specialists, heading the technical team at our busy site in Inverness which operates a large fleet made up of light commercial vehicles & small to prestige cars.
Your role, as Workshop Manager, is about supporting our customers to deliver on their business promises. Your aim; ensuring we get their vehicle back on the road safely and in quick time.
Accountable for day-to-day performance across all aspects of the workshop, we are looking to you to develop a results-focused MVT and workshop team that complies with the highest technical and quality standards, drive innovation and improvement to minimise vehicle downtime and, above all, deliver on our service commitment to customers.
About you

At heart, you are a qualified technical expert (level 3 NVQ or City and Guilds in Light Maintenance) with a solid workshop management background - your team value your expert technical knowledge, input and guidance.
You have a common-sense business approach - you know what makes a great workshop and how to maximise efficiencies and opportunities to produce outstanding results.
Above all, you are a people person - you care about your team and understand that a one-size-fits-all approach is not always the best way to create a high-performing workshop team.
You are a natural coach and love to share your knowledge with others - nothing gives you more job satisfaction than seeing a colleague you have supported doing well.
You have a passion for customer service - you understand what is important to your customers and suppliers. If there is an issue, as Workshop Manager, you will know just how to solve it.




As a Workshop Manager with Northgate Vehicle Hire, we offer:
Of course, a great basic salary, but there’s much more available for you at Northgate Vehicle Hire than just that. Some of our most popular benefits include (but aren’t limited to) …

A fantastic quarterly bonus scheme
24 days annual leave (+ bank holidays) and an extra day’s leave to celebrate your birthday
free life assurance
well-being services (incl. 24/7 GP service, mental health support and physiotherapy + Health Cash Plan, Dental Plan & Travel Insurance)
exclusive employee vehicle-leasing schemes
pension & save-as-you-earn share scheme
Our Benefits App offering unlimited access to a huge range of retailer discounts and cashback deals (incl. Tesco, Asda, Currys, B&Q & Wickes to name just a few)
We're excited to have recently launched Wagestream for all our colleagues - a Financial Wellbeing app that gives you more control over your pay. Not only does it let you choose when to get paid it also lets you put money aside each month and in addition you can get discounts on your shopping, check what benefits you're eligible for and can even put you in touch with a financial coach!


With over 60 branches nationwide, Northgate Vehicle Hire are the UK’s go-to provider of light commercial vehicle rental solutions, partnering with some of the country’s most well-known organisations. We have gained a reputation for being at the forefront of the LCV sector and for helping our customers when they need us most.
And we’re also part of something bigger – ZIGUP, a leading provider of integrated mobility solutions, supporting customers across the UK, Ireland, and Spain. Few other companies can match the support, development opportunities and long-term security we offer. Unlock your potential in an industry-leading business, surrounded by inspiring individuals and leaders, fuelled by the opportunity to thrive in your career.
We are agile. We are experts. We are imaginative. We are reliable.
Keep your career moving, smarter.

Customer Service Team Leader Inverness Marston Holdings Limited has an exciting opportunity for a Customer Service Team Leader to join their Operations team on a full time, permanent basis. Marston Holdings Limited is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £270m, employs nearly 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK.

Are you ready to lead and inspire a dynamic team of Customer Service Agents towards success? Look no further!

As our Team Leader, you'll play a pivotal role in ensuring our Customer Service Agents excel in their daily tasks through continual development. Your excellent communication skills will drive efficiency, while your collaborative spirit ensures we meet all SLA's and KPI's.

The Position & Key Responsibilities * To manage, motivate and ensure commitment of staff through effective leadership
* Identify any needs for development/improvement by monitoring staff performance via KPI, observation, and auditing of work
* Analyse productivity and quality trends by working in conjunction with the quality team and proactively act upon these trends by implementing individual and team-based action plans.
* Improve performance and ensure the development of each team member through effective coaching, training and the setting of SMART objectives.
* Develop the knowledge and competencies of the team with the support from the Performance Coaches.
* Identify development areas and address any poor performance by effective performance management techniques, taking disciplinary action where appropriate.
* Ensure an effective level of communication with staff through team briefings, the use of monthly1-2-1 meetings, coaching, objective setting, training, and performance management.
* Carry out 6 monthly performance reviews with your team on a one-to-one basis as part of the performance management cycle, reviewing progress on existing objectives and setting new objectives for the next period. Person specification * Ability to manage and supervise a team
* Ability to analyse KPIs in order to manage performance
* Experience of handling and resolving difficult situations
* Effective communication and organisational skills
* Good understanding and use of Microsoft Office Applications
* Adaptable to change and new ideas
* Excellent planning, time management and organisational skills
* Team player, both as a member and a leader
* Ability to remain focused and decisive when working to specified targets in a pressured environment What's in it for you? * Office based
* Contract: Permanent
* Full time, 37.5 hours per week
* Enhanced Maternity and Paternity Package NB subject to eligibility criteria
* Health Cash Plan
* Staff benefits, from discounts on high street and online shopping to travel, socialising and wellbeing If this sounds like the job for you, please apply.... New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. Marston Holdings Limited (MHL) is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees.