Total 95 Manager level Customer Service job vacancies in Kent, tn23 1aa

Integrated Service Solutions Ltd (ISS) is a leading service provider in the UK Fresh Produce sector, operating across three Kent sites. Since our inception in 2014, we’ve grown rapidly, now boasting over £60 million in annual revenue and employing over 1,000 people. We pride ourselves on our commitment to people, quality, and service, which has driven our success.

We’re looking for an experienced Customs Manager to oversee Customs Handling and HMRC Clearance for Deep-Sea Containers & Road Freight. This role also involves managing container transportation and Purchase Order data in our MRP system.

Key Responsibilities:

Ensure smooth communication with customers, vendors, and all relevant parties throughout the customs process.
Coordinate with the Warehouse Team on container arrivals and maintain accurate documentation.
Manage the Prophet Arrival Planner for Purchase Orders and update as needed.
Verify data for customs entries, complete “Peach” Applications, and handle HMRC CHIEF Declarations.
Liaise with customs agencies, shipment companies, and transport firms to ensure timely operations.
Work closely with the accounts department to manage customs clearance and transportation charges.
Qualifications:

GCSEs or equivalent, including Maths and English.
2+ years of experience in customs handling within a similar industry.
Strong administrative skills with attention to detail and effective decision-making abilities.
Excellent communication, organizational, and planning skills.
Ability to thrive under pressure and meet tight deadlines.

Service Manager Vacancy
Location: Dover
Ref: OC19178
Salary: £35,000 basic OTE £55,000

We are currently recruiting for a Service Manager for our clients main dealer site in the Dover area.

This is a superb opportunity for a Service Manager to work for a busy and well established main dealer site, working for a strong brand.

You will be looking after a busy and professional department where your remit will be to manage all aspects of the department: From day to day running of the Workshop, managing the Technicians / Mechanics to achieve maximum productivity, making sure that the Service Advisors are very customer focused and achieved upselling targets to budget and KPI monitoring.

You will also be working closely with the senior management to ensure that key objectives and strategies are met, we are looking for someone who is constantly looking to improve the department and to exceed targets.

You will be an individual who prides themselves on customer service, works well with the staff to get the best out of the department and someone who will make the department their own. This is a busy department with a strong reputation within the area.

We will look at some from either a prestige or volume background as it's individual and proven qualities that we are looking for.

A proven and solid Aftersales/Service Management background is essential as we need the individual to be of the highest calibre

Main Dealership experience is essential. At least 3 years

Relevant systems experience such as Kerridge, Pinnacle and 1 Link would also be advantageous

INDSR

Octane Recruitment
Jack Adams

Octane Recruitment is a specialist Automotive / Motor Trade recruitment agency. We deal with all aspects of the motor trade so if you have experienced then we will be keen to have a chat.

McGinley Support Services is a specialist recruitment agency providing the infrastructure industry with permanent, contract and temporary staff at all levels. Consulting and recruiting for nearly four decades, they have customers in Airports, Energy, Metro, Ports, Rail, Roads, Telecoms, Waste and Water, and can supply staff and labour nationally.

We are currently looking for an experienced Ports Labour Manager to work on a corporate account based in Sheerness docks. This a very busy team working on a high volume contract. You will have a proven track record in the bluecollar Ports/civils sector .

The role of the Ports Labour Manager is to supply, coordinate and manage ports operatives to optimise contract profitability through the provision of the required labour resources for project execution and safe and effective management, delivering to time and to the satisfaction of our client.


Key responsibilities:

Labour Management

Partner with the client to ensure the right quantity, quality and skills mix of operatives are provided within agreed time lines;
Manage the transfer of labour between projects, locally and nationally;
Visit each customer project / location in accordance with your teams servicing plan;
Deliver or collect PPE / tools / equipment when necessary;
Review worker performance weekly and take necessary action regarding client and operative;
Complete Key Performance Indicators (KPI's) reports weekly and send to clients where appropriate.

Sales/ Account Management

Create and develop business opportunities with both existing and new clients;
Focus on selling all grades of workers and support services supplied by the company, on temporary hired, contract hired workers or permanent placement fee basis, as agreed with your line manager;
Maintain contact, build and maintain a good working relationship with existing clients by way of pro-active telephone contact and 'face to face' meetings;
Recruit various grades of operatives as and when required by the needs of the contracts you are managing or the company;
Arrange regular site visits with operatives, increasing interaction at the workface;

Training
Deliver all soft skill training and site inductions.

Essential requirements for this position include:

Previous recruitment experience within ports/civils resourcing;
Attention to detail;
Excellent communication with strong language skills, both written and verbal;
Good organisational skills;
MS Office packages;
An interest in infrastructure services;
A willingness to help other members of your team on a flexible basis.

We have a fair and comprehensive selection procedure .We regret that if you have not been contacted within ten working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure.

McGinley Support Services is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified.

McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, McGinley is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join McGinley. McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

Proud member of the Disability Confident employer scheme

Registered Supportive Living Manager
Location: Rochester - commutable from Maidstone, Gravesend, Sittingbourne, Faversham etc
Salary: £38,000 per annum

Are you an experienced Registered Supported Living Manager that is able to provide support to an established service based in Rochester.

They require a manager that has the following experience
·Extensive experience of managing large staff teams
·Able to demonstrate a strong background with CQC and the ability to achieve Good in a failing home
·Able to offer stability and resolve issues with a calm and methodical approach
·Ideally worked in a Supportive Living environment or respite service
·Experienced in learning disabilities, mental health and complex care

My client has an excellent reputation for supporting management and staff to enable them to provide the highest standards of care. The Service requires an experienced service manager.

To apply for this fantastic Registered Supported Living Manager opportunity please contact James at Purosearch
• Call on 02079527641
• Email j.shields@purosearch.com

Local Service Manager Position
Salary: £40,102.32 to £42,213.00 per year + benefits
Location: Salisbury, Wiltshire
Hours: 37.5 hours per week (Monday - Friday)

Time Recruitment is excited to partner with a well-established care provider that delivers supported living services across the UK. We are currently seeking a Local Service Manager to oversee the supported living services in Salisbury and Basingstoke.

The Local Service Manager will be primarily based at the Salisbury facility, with occasional travel to the Basingstoke service required every few months. These facilities provide support for clients facing homelessness, substance misuse issues, and mental health challenges, typically accommodating residents for up to two years before they transition to more independent living.

Benefits:

25 days holiday (30 after 5 years) plus public holidays.
Pension scheme with employer contributions.
Discounts from major retailers and health plans.
Life assurance and flexible working arrangements.
Cycle to Work scheme and extensive learning opportunities.

Responsibilities:

The Local Service Manager will lead service delivery and manage the team in collaboration with the Area Service Manager.
Build relationships with partners, stakeholders, and external agencies.
Oversee service standards and financial performance, managing the budget.
Recruit and develop staff while ensuring flexibility in working hours.
Ensure health and safety compliance.

Skills and Experience:

Management experience in a similar setting with strong leadership and problem-solving skills.
Excellent communication, calm under pressure, and a compassionate, hands-on approach.
Experience in personalized support for client development.
Proven ability to collaborate with statutory and voluntary partners.
Full, valid driving license required for travel.

To apply for the Local Service Manager position, please contact Jack at Time Recruitment today!

*Please Note, we are unable to offer sponsorship on this position*

Time Recruitment Solutions Ltd is acting as an Employment Agency in relation to this vacancy.

Registered Manager -Folkestone -Up to £40,000 per annum

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Folkestone. This service is home to six adults with a moderate learning disability. Is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

You will also take part in the on-call rota

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, moderate learning disabilities.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Assistant Customer Service Manager
Location: Macclesfield

Salary: £28,392

Excellent range of employee benefits

Are you passionate about delivering high-quality customer service and supporting seamless operations?

Join us at Sodexo as an Assistant Customer Service Manager, where you’ll assist in driving exceptional service standards and support the customer experience at our global pharma client site in Macclesfield.

Working closely with the Customer Service Manager, you’ll ensure our GXP areas operate smoothly, enabling us to create a vibrant and efficient workplace.

In this role, you’ll play an integral part in maintaining customer satisfaction by supporting various operational activities.This is an opportunity to showcase your service expertise, make a meaningful impact, and grow within a company dedicated to enhancing quality of life.

What you’ll do:

• Support the Customer Service Manager in delivering soft services across the designated area.
• Resolve customer complaints and foster high satisfaction levels.
• Aid in team appraisals, employee engagement, and managing performance records.
• Participate in audits, follow up on action items, and maintain internal compliance standards.
• Assist in implementing process improvements and service innovations.
• Respond to emergency calls as per protocols and escalate issues when necessary.

What you bring:

• Strong customer focus with the ability to motivate teams to achieve high service standards.
• Proven experience in professional communication and working with stakeholders of all levels.
• Excellent organisational skills and the ability to manage multiple priorities.
• Good IT skills.
• An eagerness to learn about Facilities Management at a large GMP manufacturing site.

What we offer:
Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company that values you, offers purpose in your role, and enables you to thrive. In addition, we offer:

• A flexible and dynamic work environment
• Competitive compensation
• Access to ongoing training and development
• Opportunities for career growth within a global leader
• Full training and protective equipment

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all.We operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer.We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities.

We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer.We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.We run a Disability Confident interview scheme for candidates with disabilities who meet the minimum selection criteria for the job.

Ready to be part of something greater?

Apply today!

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

We are working with an established organisation in the manufacturing sector who are looking to employ a Head of Service Delivery, permanently, in the Sevenoaks area.

This is in-office and a great position for someone with proactive problem-solving skills, the ability to identify gaps for improvements, and is able to manage working relationships with internal teams and external stakeholders.

Benefits include a competitive salary, a £6K car allowance and private medical insurance.

The key responsibilities include:

• Establish and maintain high standards for service delivery processes and procedures.
• Nurture strong relationships with clients, ensuring satisfaction and needs are met.
• Implement strategies to increase customer satisfaction and address any issues.
• Developing suitable strategies ensuring the company remains relevant to the market.
• Set, monitor and maintain compliance with service KPIs.
• Manage complaints with appropriate escalations and highlight high-risk concerns.
• Guide, support and develop the team members to deliver exceptional services.
• Ensure all service-related payments are invoiced and collected promptly.
• Oversee the processing of customer orders to ensure timely deliveries of goods.
• Work closely with internal teams and logistics partners to ensure smooth deliveries.
• Maintain the ERP system, reducing waste and enhancing productivity.
• Occasionally visit clients or attend internal meetings to address any concerns.

The requirements for this role:

• Degree in Business Administration, Management or relevant subject area.
• Extensive management experience in service delivery roles.
• Management certification e.g. ILM/CMI.
• Experience in managing internal teams and external stakeholders.
• High numerate/literate with a strong understanding of business finance principles.
• Ability to analyse financial data to inform strategic decisions.
• Ability to communicate at a variety of levels and with diverse groups.

Please note this position is only suitable for candidates who are already able to live and work in the UK without restriction. No relocations please.

CVs in Word Format to y.fleming@newappointmentsgroup.co.uk

New Appointments Group, Expertly Matching Employers and Jobseekers since 1975. Committed to diversity, equality and opportunity for all.

Catering Operations Support Manager required to support our beautiful homes in the Wiltshire ,Somerset & Dorset Area
Salary: Depending on experience
Country Court are looking for a Catering Operations Support Manager to support our Chef Managers & catering teams in our beautiful 5* care & nursing homes. You will be required to travel across our homes in the Wiltshire ,Somerset & Dorset Area, so you will need to have access to your own transport.
Have you considered working in hospitality in the care industry? We probably have the best working hours in the hospitality business, we don’t have late nights or busy weekends, its consistent throughout the week.
WHY WE’RE UNIQUE
We’re proud to be a family run business that’s grown over the years to a family of over 2800 employees and over 40 care homes. We are proud to be setting the bar and leading the way with exceptional care homes you’d expect for your loved ones.
THE CATERING OPERATIONS SUPPORT MANAGER ROLE
Within the Catering Operations Support Manager role, you can really make a difference to our residents’ lives. Some of your responsibilities will include:

Direct & support our Chef Managers & catering teams in all aspects of their duties
Demonstrate how to cook, prepare & present all meals to specification.
Guide the team how not to over produce meals by following the order sheets
Ensure daily, weekly & monthly due diligence is completed across our Homes
Cover the Chef or chef manager in some of the homes when required
Lead the training of Country Court Food Safety Manual
Financially develop and monitor the team
Accountable for COSHH, Food Safety, H&S, legal regulations, environmental policies and duty of care to customer and colleagues.

ABOUT YOU
We want an experienced proactive inspirational leader, who can create a motivational culture in a high-pressured environment and ensure our residents are always delivered a 5* food experience.
You will …

Have Multi site experience.
Be able to effectively listen, establishing trust and ensuring contractual compliance through exemplary leadership.
Be able to take initiative and responsibility, committing to achieving growth by creating a culture of flexibility, adaptability and challenging the norm.
Have proven leadership skills
Ability to deliver & receive feedback
Excellent people management skills
City & Guilds 7061 or NVQ Level 2 in Catering for the Hospitality Industry
Ideally over 4 years’ experience in a similar role & environment
Access to your own transport

IN RETURN
You’ll be joining a family business and working alongside a real team-spirited group of people. You’ll also benefit from our generous range of benefits which include:

A rewarding job with exciting opportunities for career progression
Supportive and bespoke Induction Training Programmes, ongoing training and development and nationally recognised qualifications*
Refer a friend or resident bonus scheme*
Pension Contributions & a range of excellent discounts for shops, restaurants, days out & more

*Subject to Terms and Conditions
Click the Apply Button Now! -If the Catering Operations Support Manager role sounds like a job for you, we would like to hear from you.
PLEASE NOTE: We are no longer accepting applications for sponsorship.

What skills and experience we're looking for

We are looking for an enthusiastic Student Support Manager to join our friendly team. This is a fantastic opportunity for either a more experienced pastoral worker or someone who is looking to take their first steps into the profession. Applicants should be passionate about supporting children, have patience, resilience and determination and a desire to support West Kent’s children to flourish and achieve their ‘Pure Potential’.

Responsibilities may vary but will include:

• Maintaining a positive and nurturing atmosphere that supports all students to actively engage with learning and make positive progress
• Supporting students with social, emotional and health issues
• Liaising across the Hillview Community specifically parents, teachers and other members of the Student Support Team

What the school offers its staff

Do you want to be part of a community which offers a positive, exciting and rewarding place to work? Hillview School for Girls is a popular, high achieving, non-selective school based in Tonbridge, Kent.

Our calm and focused environment, where students are keen to learn, achieve and appreciate their staff’s dedication and support, are the main reasons why people love to work at Hillview.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Service Desk Manager - Fareham, Southampton - £40,000 per annum

Do you have exceptional Customer Service experience and have previously managed a team within FM?

CBW are looking for an experienced Service Desk Manager to join an amazing team in Fareham.

Brief overview:

- Monday - Friday
- 8:30am - 5pm
- Permanent position
- £40,000 per annum
- Office based
- Parking available on site

Key Duties:

- Team Leadership: Support the Service Desk Leads in managing the day-to-day operations of the service desk, ensuring the team delivers exceptional service.
- Point of Contact (POC): Act as the main point of contact between the service desk and on-site service management, ensuring that all updates are communicated effectively to the team.
- Client Management: Manage client expectations by ensuring they are kept informed of updates, maintaining a high level of customer satisfaction.
- Coaching & Mentoring: Provide guidance and support to team members, coaching them to improve their skills and performance.
- CAFMs Management: Ensure the effective use of CAFM systems (Concept Evolution preferred) to track, log, and manage service requests.
- Financial Management: Raise quotes and issue purchase orders as needed, ensuring accuracy and alignment with client requirements.
- Continuous Improvement: Identify opportunities for process improvements, helping the team operate more efficiently and effectively.

Experience:

- Service Desk Experience: Minimum of 2 years managing a service desk in a fast-paced environment – Essential.
- Team Management: Proven experience in managing and leading a large team, with a focus on coaching and development.
- Facilities Management: At least 2 years of experience in the facilities management industry – Essential.
- CAFM System Experience: Experience with CAFM systems (Concept Evolution preferred) for tracking and managing work orders.
- Financial Proficiency: Comfortable raising quotes and issuing purchase orders, with attention to detail.

What We Offer:

- Generous Holiday Package: 26 days of annual leave plus bank holidays.
- Pension Contributions: Employer contributions to help secure your financial future.
- Career Progression: Opportunities for career growth as the team expands.
- Professional Development: Access to ongoing professional training and support.
- Supportive Environment: Be part of a friendly, family-owned business where your contributions are valued.

Accountable to	Locality Manager
Hours of work	37.5 hours
Location	Tonbridge

Role Overview

You will be responsible for supporting the Service Manager and be the point of contact for the rest of the team when the Service manager is off site. You will be carrying out care needs assessments, creating and maintaining person centred support plans and ensuring high quality support is being provided to each of the people that we support along with the staff teams. Carrying out other duties designated by the Manager which may include delegation of duties to support workers. You will always promote good practice and act as an effective and positive role model. Your working hours will be a mix of on rota and off rota time. During your on rota time, you will be required to work alone with the people you support or as part of a team, and may be required to provide support in any location appropriate to meet the needs of the service.

Key Responsibilities

• You will have overall responsibility for the development and implementation of individuals’ support plans, including assessment and relevant risk assessments for new People we support.
• You will encourage the people you support to take an active role in all aspects of daily living, and ensure the appropriate level of individual care and support is identified;
• Manage the review and maintenance of all support plans to ensure the ongoing suitability of the support that is being provided, including daily outings, holidays or recreational pursuits.
• Assisting with individuals’ care, including personal care and assisting with bathing in order to maintain a high standard of hygiene where the individual requires this. This may include people moving techniques, using hoists and repositioning individuals as required to maintain health and safety requirements
• Participating in and assisting to plan and arrange individuals’ daily outings, holidays or recreational pursuits when required in order to assist the people you support with all aspects of their daily life.
• Building working relationships and engage in positive communication with individuals, families, advocates and other professional colleagues to support individuals as required
• Undertaking and/or assisting individuals with household activities such as cooking, mealtimes, laundering and cleaning in order to promote a healthy environment for the people you support and the promotion of independent living.
• Recording and completing any appropriate documentation in order to ensure that individuals’ records, observations, or other documents are accurate and informative. Compiling reports for contractual or company compliance may also be required. You will provide this information upon request to the Locality Manager.
• Ensuring that all people we support have up to date medications and MAR charts, in accordance with the company’s Administration of Medication Policy; including staff medication competencies and regular audits of Medication records
• Maintaining compliance and support of staff through coordination and completion of supervision, appraisal and team meetings and spot checks as per Company policy including participating in the recruitment and induction of new staff.
• Attending, participating and contributing to relevant multi-disciplinary meetings for the people that we support.
• Ensure High standards of care and support are delivered through pro-active auditing.
• Organise, attend, participate and contribute to team meetings when required to promote communication within the team.
• Ensure good governance through participation and completion of the auditing process
• Ensure staff teams are supported and managed through good leadership and management paying attention to the completion of supervisions.
• Undertaking all training (including statutory) relevant to the needs of the service and the people you support and according to relevant legislation, in order to professionally develop and gain skills beneficial to the individuals.
• Ensuring all policies and procedures applicable to the service and the company are followed and understood in order to comply with regulations and good practice.
• Working shifts and visits on a staffing rota including weekdays, weekends, split shifts, wake nights, sleep-in and bank holidays as required, and at multiple sites.

You may be required to undertake other duties commensurate to your role and/or working hours, as may reasonably be required of you at any other sites or premises, locations in the community, and within the homes of people we support. The Company may reasonably require you to meet the changing needs of service provision.

This is a description of the job as it is at present. However, the Company may periodically review your job description and update it to ensure that it relates to the job as when being performed. It is the Company's aim to reach agreement on reasonable changes, but if agreement is not possible the Company reserves the right to insist on changes to your job description, after consultation with you.

Person Specification

Post: Team Leader
	Essential	Desirable	How and When Tested ?
Education/Qualification	Willingness to work towards NVQ in Care & Management	NVQ3/SVQ3 in Care (or equivalent)	Application form / CV Competency based interview and assessment Copy of certificates
Skills/Abilities	Ability to work as part of a team and without supervision Can demonstrate the ability to manage a caseload effectively, dealing with unexpected issues Understanding of the principles of high quality person centred care and support and non-discriminatory care practice Ability to maintain clear written and electronic records ensuring reports are accurate and informative. Knowledge of how to recognise abuse and follow safeguarding procedures Good communication skills Ability to build and maintain professional relationships with GPs, social workers etc. General administration skills		Application Form Interview References
Experience	Experience of working in various settings and with people with different support needs Experience of maintaining accurate basic financial records, (e.g., petty cash) Experience of writing or contributing to the writing of details support plans	Experience of supervising and taking on-going responsibility for a team Experiences of mentoring, and supporting a staff team	Interview References
Knowledge	Knowledge of relevant regulations and legislation The principles of care in the community and a commitment to ordinary life principles Knowledge of support planning and person-centred Planning	Experience of writing support programmes and individual support plans.	Interview References
Personal attributes	Proactive Flexible Efficient Organised Approachable Reliable Motivated Professional Effective communicator		Interview References
Other Requirements	Flexible working across 7 days, including weekdays, weekends, and bank holidays Full UK driving licence and own transport		Driving Licence check