Total 24 Manager level Customer Service job vacancies in Leamington Spa, Warwickshire, cv324hn

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Team Leader.

The Role


Leading and supervising your shift
Case managing residents and liaising with families, healthcare professionals and other stakeholders to ensure that the best care plans are created and delivered
Administering and recording medication
Carrying out risk assessments
Working alongside care assistants to support residents with daily needs, ensuring residents remain as active and independent as possible
Working closely with the leadership team to develop services
Provide a fun, inclusive, and professional approach at all times


Some of our benefits by joining the Care UK family:


Wagestream - access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


About You


NVQ Level 3 in health and social care desirable
Be well-organised, IT literate and adept at allocating and delegating work appropriately.
Proven ability to lead and supervise others.
A good understanding of care planning processes
Be experienced in or happy to undertake training on administering medication
Above all, have a natural ability to help make the lives of others more fulfilling.


We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Registered Manager Bedworth, Warwickshire- £34,000

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Manager to join us in leading our residential service in Bedworth. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager / in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Shop Manager

Sue Ryder Charity shop, 52-54 Regent St, Leamington Spa CV32 5EG
37.5 hours per week over 7 days
£12.10 per hour + rewards & Benefit Scheme

Be there when it matters.

Winners of the Employer of the Year for the People in Retail Awards 2023 – Retail Bulletin.

Sue Ryder is one of the largest charity retailers in the UK with over 400 shops. Every item sold in our shops generates funding so we can continue to provide 2.7 million hours of expert medical, practical, bereavement and emotional support every year, in our hospices, in people's homes and in the community. We are here to make sure that everyone approaching the end of life or living with grief can access the support they need.

We have a much-loved presence on high streets across the country - with a range of innovative shops, including boutiques, vintage and retro shops, and large format stores. As a member of the retail team, you’ll be helping us inspire communities to provide more care for more people through innovating and collaborating on ways to reduce, reuse and recycle. You will also be contributing to drive up the income that generates the vital funds necessary to keep our care and support services running.

We understand our people are our most important asset and work hard to make sure you feel valued and included as part of a team. In retail most work every weekend, our managers mainly work only 1 in 2. We don't expect our teams to work past 5.15 in most of our shops. The earliest we start is 8.45am. We have every Christmas Eve, Christmas Day and Boxing Day off.

We are a community store in Royal Leamington Spa, situated in beautiful Victorian surroundings. Our shop boasts a fantastic eclectic mix of high quality fashion clothing. Some items that can be found in our boutique range include Karen Millen, Cath Kidston, Jasper Conran, Julien Mcdonald and Laura Ashley. Complimenting this we also sell a fabulous range of vintage clothing and ceramics, high quality furniture and interesting retro pieces.

About you
Are you an experienced proactive shop manager? Do you have the retail skills to manage our charity store? If so, come and join the team at our Lemington Spa shop and contribute to the work we do across Sue Ryder!

To be successful in this role you’ll have the commercial awareness to deliver sales and meet deadlines combined with ability to plan and prioritise. You will have proven team leadership skills and the ability to lead a large team of volunteers. It is essential is that you enjoy engaging with people, you have a positive can-do attitude and a good understanding of financial and IT administration.

Other responsibilities include:

• As Shop Manager you will be using your skills and retail experience to drive business, push sales and achieve targets.
• Lead your team to deliver great customer service to our donors and customers.
• Work with the local community to generate sufficient donated stock to drive sales.
• Recruit, train & retain a volunteer team, who'll look to you for leadership and guidance.
• Set high standards of merchandising and housekeeping, ensuring you and your teams health and safety is a priority.
• Manage effective stock processes to ensure your shop is well merchandised with fresh, seasonal stock at all times.
• Act as a brand ambassador for Sue Ryder, supporting in store campaigns to promote the brand and national fundraising initiatives.
• Manage effective stock processes through the Epos operation.

Competitive Benefits Package
- 27 days holiday rising to 33 with length of service plus bank holidays (pro rata if part-time)
- Company pension scheme
- Staff discount with thousands of retailers
- Refer a Friend scheme - £250 payment
- Enhanced maternity, paternity and adoption pay
- Access to Employee support programme
- Employee Networks - LGBTQ+, Ethnic Diversity and Equality, People with Disabilities, Women and Non-Binary Individuals
- and lots more. Please visit our careers website for the full list.

Closing date: 23rd September
Interview date: 1st October

We actively encourage applications from people from all backgrounds to help us to provide the best possible experience for the people who use our services and continue to make Sue Ryder a great place to work, and attract and recruit the best, most diverse workforce possible. We are particularly interested in increasing applications from the global majority, LGTBQIA+ and people with disabilities as they are currently underrepresented in our organisation.

Please let us know if you have any feedback to make our recruitment processes more accessible and inclusive or if you require any adjustments made to your application or interview process by emailing recruitment@sueryder.org

https://www.sueryder.org/jobs/equity-diversity-inclusion

If you want more than just a job, we want you.
Join the team and be there when it matters.

https://www.sueryder.org/jobs/why-work-for-sue-ryder

Sue Ryder is here to make sure everyone approaching the end of their life or living with grief can access the support they need. There is no one size fits all when it comes to how we cope and the help we need, but with our support, no one has to face dying or grief alone. We are there when it matters.

Job Description

Nursing Home Manager

Salary: £60,000 + Bonus scheme

40 hours per week

As a Nursing Home Manager, you will combine your clinical expertise as a Nurse with management skills to oversee the day-to-day operations and create a nurturing environment for residents and staff. The Nursing Home is set in a large and beautiful building, surrounded by the countryside. The dedicated team provides nursing and personal care to a small number of older adults.

Qualifications

• Current registration as an RGN with a valid UK NMC Pin
• Proven Nursing Home experience, with a track record of Good CQC reports
• Strong understanding of regulatory requirements and quality standards in elderly care.
• Excellent communication, interpersonal, and decision-making skills.
• Commitment to promoting diversity, equality, and inclusion within the nursing home.

Responsibilities

• Provide leadership and guidance to the nursing and care staff to deliver person-centered care in accordance with regulatory standards.
• Oversee the operational and financial management of the nursing home, ensuring compliance with all relevant policies and procedures.
• Develop and maintain strong relationships with residents, families, and external healthcare professionals to promote collaboration and communication.
• Implement quality improvement initiatives and ensure the delivery of high-quality care services.
• Manage staffing levels, recruitment, training, and performance management to maintain a skilled and motivated team.
• Foster a culture of inclusion, diversity, and equality among staff and residents.

Reference: WILL79609/MW

Job Title: Multi-Site Service Manager - Supported Living (Learning Disabilities)
Salary: £33,390
Full Time: 37.5 Hours per week - Hybrid role. At home and out on site.
Location: Coventry and Nuneaton

Overview:
We are seeking a dedicated and experienced Service Manager for our Supported Living Service sites across the Coventry and Nuneaton area.

You will oversee the management of self-contained apartments for service users with Learning Disabilities.

This pivotal role involves overseeing the daily operations, ensuring high-quality care provision, and fostering a supportive environment for both residents and staff. The Service Manager will play a crucial role in promoting independence, well-being, and community integration for individuals with LD.

Key Responsibilities:

Operational Management: Efficiently manage all aspects of the Supported Living Service, including staffing, budgeting, and resource allocation to ensure the smooth running of operations.

Quality Assurance: Maintain and enhance the quality of care provided, adhering to regulatory standards, policies, and procedures. Conduct regular assessments, audits, and evaluations to identify areas for improvement.

Staff Leadership and Development: Lead, motivate, and support a multidisciplinary team of support workers, ensuring they are well-trained, competent, and equipped to deliver person-centred care. Provide coaching, supervision, and performance feedback.

Person-Centred Support: Ensure that support plans are tailored to individual needs, preferences, and goals, promoting independence, choice, and dignity for residents. Foster a culture of empowerment and inclusion.

Risk Management: Proactively identify and mitigate potential risks to the well-being and safety of residents and staff. Implement robust safeguarding procedures and crisis management protocols.

Stakeholder Engagement: Build positive relationships with residents, their families, advocates, and external agencies to promote collaborative care planning, advocacy, and community integration. Act as a liaison between the service and external stakeholders.

Continuous Improvement: Drive innovation and continuous improvement initiatives within the service, exploring new approaches, technologies, and best practices in LD care. Champion a culture of learning, reflection, and adaptation.

Documentation and Compliance: Ensure accurate and timely record-keeping, documentation, and reporting in accordance with regulatory requirements and organisational standards.

Qualifications and Experience:
- Must be a DRIVER
- Strong supervisory skills with the ability to support and develop a team
- Be qualified to a minimum standard of Level 3 in Health and Social Care
- Ideally you will have previous experience in a Supported Living or Residential service
- Experience working with adults with Learning Disabilities or Mental Health
- Be willing to undertake further training or development (Health and Social Care Level 3 or 4 and Diploma in Management Level 5 if applicable)

To be considered for this role CLICK APPLY TODAY!

#BIRJP

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Housing and Care Manager
Hours of work: Full time (35 hours plus shared on call)
Salary: Competitive
Location: Rugby

The client:
Are you looking for a rewarding role at a not for profit organisation? My client has an excellent reputation for providing high quality Retirement Living and Extra Care properties for older people of modest means.
You will join a provider who holds Investors in People Platinum and are committed to investing in their employees` development through various training opportunities.

The Job:
This exciting housing and care manager role will require you to oversee the operational management and day to day running of a high quality and modern extra care setting for older adults in the RUGBY area.
You will lead on the delivery of a quality care service, ensuring viability and promoting person centred care and support to meet the needs of your residents.

You will ensure that the care quality commission essential standards are met and that the highest level of customer service is provided.

You will also ensure residents receive a high quality and responsive housing and care service in a safe and secure environment, including providing support where necessary and encouraging independence and choice.

You will be expected to collaborate with the housing provider, local authority and their stakeholders to promote a positive atmosphere within the setting whilst encouraging social interaction and reducing isolation.

What you need:

o Level 5 Diploma in Leadership for Health & Social Care or equivalent (Essential qualification or must be willing to undertake this qualification on appointment to the role)
o Significant experience, skills and knowledge in one or more of the following areas;
o Services for older people/people
o Residential day or community services for older people
o Extra Care or Home care services for older people
o Prevention or re-enablement services for older people
o Experience of supervising and managing a small team, ideally within an organisation providing Social Care and / or Social Housing.
o Experience in Housing Management & Maintenance
o Experience in Housing aid and advice
o Experience of working in a multi-disciplinary team

What you will get in return for your excellent skills, knowledge and experience:

" Competitive salary
" Pension scheme
" Holiday pay and Holiday purchase scheme
" Occupational Sick Pay
" Occupational Maternity/Paternity Pay
" Health Cash Plan
" Access to discount schemes with a variety of services and retail settings
" Income protection
" Eye care vouchers
" Car lease scheme
" Cycle to Work scheme
" Employee Assistance Programme
" And more…

For more information about this fabulous opportunity, please click apply today or phone the Birmingham office on 0121 480 8217 and ask for Lynsey.

Brook Street Social Care is acting as an Employment Agency in relation to this vacancy.

Job Title: Restaurant Manager

Location: Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB

Salary range: £12.90ph & Excellent Benefits

Contract: Permanent

Shift Pattern: 40hrs per week - Hrs between 8am & 7pm - 5 days from 7

We make health happen

Here at Bupa we support those when they need it the most. Richmond Villages are our retirement village provider. They deliver person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You can count on a thorough induction when you start to help you settle into your new role followed by ongoing training and development including access to apprenticeships. This also includes access to our online portal which has a variety of resources to aid personal development & free access LinkedIn's online learning platform.

As our Restaurant Manager, you'll ensure the smooth running of our restaurants, room service delivery and functions across the village and for our on-site care home.

You'll help us make health happen by:

• Managing the staff rota, ensuring there's appropriate cover at all times and within budget.
• Leading on staff management duties such as recruiting, training and mentoring new members of the front of house team, adhering to Richmond Village standards at all times.
• Supervising front of house staff to ensure correct procedures are followed.
• Supporting with the organisation of functions as required, including liaising with the kitchen team, arranging menus and organising seating plans.
• Ensuring that each service is managed to the highest standard, including serving meals, setting up tables, serving drinks from the bar and keeping the dining rooms tidy.
• Managing alternative meal choice requests as required and ensuring customer's dietary requirements are adhered to.
• Ensuring the smooth and friendly delivery of room service meals.

Key Skills / Qualifications needed for this role:

You'll have experience of managing a team in a hospitality or catering environment and hold a CIEH Level 2 Certificate in Food Safety (or equivalent). Self-motivated and a great communicator, you'll develop relationships with our residents, always using a person-centred approach. Organised and flexible with a professional attitude, you're a great team player but can also work under your own initiative. Always leading by example, you know the importance of creating and delivering an excellent hospitality experience.

Because we care for vulnerable people, we'll need you to complete a DBS check as part of the recruitment process. Bupa will cover the cost of this (£40).



Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans - Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

For more information on this role please see the attached support information. This will give you a better overview of the job role and requirements.

What’s the Role: Team Leader

What It Takes:

An important part of the staff role is to provide support to our individuals who have complex needs and help them to manage their emotions.

So the ability to be resilient, to communicate effectively and to utilise a variety of communication tools is essential.

Our dedicated staff team support individuals to learn and develop their independence skills which includes tasks such as shopping, cleaning their flat, personal care, accessing the community, budgeting, taking medication. Each staff member has something to bring to the role and we encourage staff to use their humour and sense of fun and creativity in supporting our individuals with day to day life.


Where You Would Work: Warwickshire Supported Living Services

We currently have three 24hr supported living services.
Two of our services are 1:1 and the third is a property which is currently occupied by two service users.
We support individuals with complex mental health which have a dual diagnosis with LD.
Staff support the service users to live an independent and meaningful life. They support them achieve their personal goals and targets. Staff support our service users to regulate their emotions and support them through their daily challenges and at times need to support them through emotionally difficulties which can be displayed in the form of behaviours that challenge.
Staff communicate regularly with the management team/team leaders and communicate with the service users professional team.
Staff are required to follow plans of care/Protocols, they must be able to adapt to any challenges they face and remain calm when faced with challenging situations.
Our service users have very busy lives with a wide variety of different activities staff support our service users attend these activities and must be able to represent both themselves and Praxis in a positive light. Staff must be able to communicate effectively.


Why Praxis Care:

Are you looking for a career that will develop you, challenge you and allow you to make a difference in the lives of others?

Then Look No Further! We CARE at Praxis CARE!

Praxis Care supports individuals with mental ill health, autism, learning disabilities and dementia; providing innovative, professional, high quality support services to people across the spectrum of need and particularly at the higher level of complexity in Northern Ireland, the Republic of Ireland, England and the Isle of Man.

As an organisation we are dedicated to ensuring that all of our employees are equipped to carry out their role. We therefore provide comprehensive training that all employees complete before taking up their new career within Praxis which will last for 2 weeks and cover all of the information and training you will need.


Tell Me More About Praxis Care Benefits!

Great Work Environment CARE For Your Physical & Mental Health Financial Benefits
Compassionate culture Paid annual leave, which increases with length of service Refer-a-friend bonuses

Comprehensive training and 24/7 team support
Occupational sick pay
Pension plan

Continuous professional development/training including the opportunity to gain recognised qualifications related to your role e.g QCF3/5
Employer funded Healthcare scheme which includes savings on high street retail outlets and gym membership Coming soon: Early Access to earned wages through the employer salary advance software

Career progression opportunities
PPE provided Death in service benefit

Opportunities for additional hours Confidential counselling service Long service awards

Save on the purchase of any bicycle on the Organisation Cycle to work scheme
Eye test vouchers
Access to information portals & assistance through 3rd party vendors on areas related to your Mental, Physical and Financial Wellbeing

Company Maternity Pay





Salary Details:

Team Leader Full Time £23,950.68 -
£27,154.92 per annum (dependant on qualification







*Salary based on 39 hours per week. Salary dependent on experience. Where the role requires sleep-ins, a minimum additional payment of £45.00 per night applies*
*Salary scales are currently under review*

Tell Me More!
For more information on the role please contact: recruit@praxiscare.org.uk or amberlivings@praxiscare.org.uk

Don’t Wait!

Closing Date: 22/07/2024

To apply please go to: https://www.praxiscare.org/careers/

We Want You!

A waiting list may be created to fill similar vacancies in this jurisdiction which may arise within 9 months of the interview date.


Because WE CARE!

This organisation is committed to safeguarding and promoting the welfare of vulnerable individuals and expects all staff and volunteers to share this commitment. Background checks including, but not limited to, a satisfactory reference from your current employer and enhanced Police Check will be required for all successful candidates within direct care positions before a start date can be confirmed.


Praxis Care is an Equal Opportunities Employer

Deputy Service Manager

Town Bulkington CV12

£26,228 salary on a 37.5hr contract

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our supported living service Weaver House in Bulkington. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

What skills and experience we're looking for

Houlton School has an exciting opportunity for a Pupil Experience Leader: Year 8 to join our successful school.

What the school offers its staff

Houlton School is a brand new secondary free school that opened in September 2021 and is set within a combination of fully refurbished Grade II listed buildings as well as brand new, specialist facilities.

You will join us as we welcome our fourth cohort of pupils across Years 7-10 in the first instance. Ultimately, we will have all seven year groups, including Sixth form.

Innovation, Aspiration and Excellence are our three core pillars, which are at the heart of all we do at our recently designated ‘World Class School’ – visit the website to get a strong feel for how we support you and our pupils to be the best you can be every day. We are the Houlton family.

Commitment to safeguarding

The Transforming Lives Educational Trust is committed to safeguarding and promoting the welfare of children and young people and expect all staff, volunteers, contractors, parents and pupils to share this commitment.

CUSTOMER SERVICE TEAM LEADER

£33,945 - £38,223

This is a hands-on on team leading role with responsibility for the day to day supervision of the Customer Service Centre (CSC), reporting directly to the Customer Services Manager, and working routinely without the need for direct supervision. You need to be able to tackle problems and remove obstacles that prevent the customer accessing our services using a method that works for them.

You will therefore be working with colleagues, across the council, to deliver efficient and effective services that change and develop in line with customer needs. To do this, you must maintain an up to date knowledge of the Customer Service Centre's responsibilities and the actions required to complete each business process, including a working knowledge of call centre technology and CRM systems.

As well as being able to demonstrate how you manage effective business processes, and staffing matters you must also be able to interpret the performance data that is essential to ensuring that the CSC runs smoothly.

If you can demonstrate excellent communication skills, are familiar with inputting and accessing customer information using multiple systems and have a flexible approach to work then please apply.

Benefits
• Competitive Salary
• 24 days annual leave, 8 Bank Holidays, 2 extra statutory days and 1 locally agreed day
• Generous pension scheme
• Structured Induction Program
• Learning and Development opportunities
• Regular performance reviews
• Payment of professional subscription for approved professionals
• Family Friendly Policies
• Independent Support for your health & wellbeing
• Generous compassionate leave
• Cycle to Work scheme

For an informal discussion about this role, please email our Customer Services Manger as follows: joanna.mccrea@rugby.gov.uk and leave your contact information including a telephone number and they will get back to you.

You can view full details of this job via our website www.rugby.gov.uk , where you can also apply on-line. If you are unable to apply on-line please contact 01788 533564, or e-mail: contact.centre@rugby.gov.uk for further assistance.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Closing Date: 7 July 2024
Interview Date: 15/16 July 2024

Head Chef



Richmond Villages Bede, Hospital Lane, Bedworth, CV12 0PB



Working hours and salary



£33,343pa - Plus Excellent Benefits



£1000 - New Welcome Bonus!



No Split Shifts



40hrs per week - 5 from 7 days



Hours are very sociable hours for a hospitality environment - with earliest starts usually at 8am and latest finish usually around 8pm with one late night a month (9pm).

Should you be successfully hired in to this role, we are pleased to be able to offer you a one-off Starter Bonus of £1000, as a thank you for deciding to join Richmond Villages. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.

Providing more than just retirement living, Richmond Villages offer an aspirational lifestyle to our residents and our first-class accommodation requires a first-class dining experience. We're looking for a Head Chef at Richmond Village Bede to lead our catering department in delivering a premium service across our restaurant, care home catering to serviced suites and apartments, meals at the spa and for any events that may take place.



What your typical day involves

• Providing high quality and nourishing meals to residents across the Village which comprises of the care home, catering for serviced suites, villagers who have booked a meal in the Restaurant/Spa or for a meal to be taken across to their apartments or for other specific events
• Leading and advising kitchen staff on menu and food preparation
• Taking responsibility for all food stuffs etc. in the kitchen, including budgeting, ordering, checking, storage, preparation and disposal of waste food
• Ensuring a welcoming, safe and compliant environment for our residents to dine in
• Working collaboratively with other department heads and function organisers for special events
• Consistently delivering a high standard of food and service while working to a fixed budget.

Who we're looking for.

Passionate about food, you'll have significant experience working in a professional kitchen managing multiple teams, ideally catering for customers with special dietary requirements. You'll have the ability to lead and motivate a team, sharing with them your knowledge of fine cooking techniques, methods and health and safety procedures - ideally with an NVQ Level 3 or equivalent City & Guilds award. With an organised and innovative approach to your work, you'll lead by example to create and deliver an excellent dining experience at each meal.



What we'll offer you in return

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP, physiotherapy, and mental health support - all available from one phone number 24/7.
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350.
• Paid breaks and a Free meal with every shift
• Holidays - 20 days + Bank Holidays
• Long Service - For every milestone at Bupa we will reward you with ecards, extra holidays, and money!
• Interest- free annual travel Loan to enable the purchase of public transport annual season tickets.
• Wagestream - Have early access up to 40% of your earned wages within minutes.
• We offer a range of Bupa pension plans - Find out more on our career site
• Parental Leave - We have schemes for adoption, birth parents and co parents - Find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health.
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

McGinley Support Services is a specialist recruitment agency providing the infrastructure industry with permanent, contract and temporary staff at all levels. Consulting and recruiting for nearly four decades, they have customers in Airports, Energy, Metro, Ports, Rail, Roads, Telecoms, Waste and Water, and can supply staff and labour nationally.

We are currently looking for an experienced Civils Labour Manager to work on a large corporate account based in the Midlands. This a very busy team working on a high volume contract. You will have a proven track record in the bluecollar civils sector .

The role of the Labour Manager is to supply, coordinate and manage civils operatives to optimise contract profitability through the provision of the required labour resources for project execution and safe and effective management, delivering to time and to the satisfaction of our client.


Key responsibilities:

Labour Management

Partner all projects within the area of responsibility to ensure the right quantity, quality and skills mix of operatives are provided within agreed time lines - both at site set up and during the full life cycle of the project;
Manage the transfer of labour between projects, locally and nationally;
Visit each customer project / location in accordance with your teams servicing plan;
Deliver or collect PPE / tools / equipment when necessary;
Review worker performance weekly and take necessary action regarding client and operative;
Complete Key Performance Indicators (KPI's) reports weekly and send to clients where appropriate.

Sales/ Account Management

Create and develop business opportunities with both existing and new clients;
Focus on selling all grades of workers and support services supplied by the company, on temporary hired, contract hired workers or permanent placement fee basis, as agreed with your line manager;
Maintain contact, build and maintain a good working relationship with existing clients by way of pro-active telephone contact and 'face to face' meetings;
Recruit various grades of operatives as and when required by the needs of the contracts you are managing or the company;
Arrange regular site visits with operatives, increasing interaction at the workface;

Essential requirements for this position include:

Previous recruitment experience within civils resourcing;
Attention to detail;
Excellent communication with strong language skills, both written and verbal;
Good organisational skills;
MS Office packages and preferably RDB Pro database experience;
An interest in infrastructure services;
A willingness to help other members of your team on a flexible basis.
CSCS card is essential but can be supplied.

We have a fair and comprehensive selection procedure .We regret that if you have not been contacted within ten working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure.

McGinley Support Services is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of gender, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependants, age, religion/beliefs, or any other reason which cannot be shown to be justified.

McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

We have a fair and comprehensive selection procedure. We regret that if you have not been contacted within five working days that your application for this position has been unsuccessful. However, please check your junk email folder to ensure that an email from us hasn't been blocked by your spam filter. We receive many CVs and are unable to enter into telephone conversations until we have completed our initial selection procedure. As an equal opportunities employer, McGinley is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join McGinley. McGinley Support Services is committed to making reasonable adjustments in order for all candidates who are successfully put through to the interview stage to be able to attend.

Proud member of the Disability Confident employer scheme

Your career progression as a Deputy Manager could be right around the corner at Droitwich Mews Care Home in Droitwich Spa. The home is looking for an experienced leader like you to support the Home Manager in our home that provides residential/nursing, respite and dementia care to our residents.

Providing person-centred care, delivering excellent quality outcomes and supporting our residents and our teams is very important to us and we are looking for someone to join our team, who can really shine and make a difference to the lives of others by demonstrating , warmth and leadership.

You will monitor the wellbeing of each resident, ensuring all staff are supported and always promoting independence and well-being by ensuring that residents’ personal, psychological, and social care needs are met.

Your team will be extremely important too, looking to provide inspirational leadership and daily management. You will undertake staff supervisions and support of team members’ development, always looking to demonstrate our values of being Proud, Supportive and Caring.

Great Team Players Need Great Rewards

• £32,000 per year
• Hastee Pay - providing you with the opportunity to receive your earned pay immediately to increase your choice and financial wellbeing
• We can offer a range of shift patterns that best fit around your family. Let us know what hours you are looking for and we will do our best to accommodate you
• Holiday pay and holiday-type benefits through employee discount scheme
• Pension
• A career development pathway and support with qualifications
• A comprehensive and supportive induction programme to ensure confidence and competence
• Blue Light Card - Employee discounts scheme for a wide range of retailers, restaurants and days out
• Staff well-being programme
• Refer a Friend payments
• Free DBS, free uniform.

To join us a Deputy Manager, it is essential that you have 5 years’ experience in leadership and management and a minimum of 2 years’ experience in a management position within the care sector. You will have sound knowledge of the Care Standards Act 2000, Key Lines of Enquiry, Safeguarding and the MCA. You will have the super-human characteristics of being efficient whilst always putting people first, showing kindness and still have energy to love life and make it meaningful for yourself and those in your care.

You love working as part of a team and being supportive to your colleagues as well as your residents and their families. Most importantly, you’ll feel proud to work in the care sector. We are so proud of our teams, and we will help you feel proud of the work you do too by sharing successes and welcoming you into our #OneFamily.

We will support you through your career in care through personal development by reflective practice, self-directed learning and competency development.

Our ambition is simple. Together, by demonstrating our caring natures, supporting each other and being proud of what we do, we aim to create smiles every day.

Our structure at Avery Healthcare is unique to other care settings. There is no big hierarchy or difficulties in speaking to management. You will find the Avery business leaders in the homes at the forefront of care, and fully accessible at all times. We truly are proud of who we are, and we act as #OneFamily. If you’d like a career in care and would like to be an important part of our #OneFamily, apply today.

This Post will Require

Enhanced DBS Disclosure check, the cost of which will be met by Avery Healthcare.
Proof of eligibility to work in the UK.

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