Total 59 Manager level Customer Service job vacancies in Leeds, LS9 0SG

IT Support Manager

Leeds / Manchester Office + Home working

Up to £50,000

Your new role

I am currently recruiting for an IT Support Manager for a legal firm to support the IT Helpdesk in both the Leeds and Manchester office. This role will take overall responsibility for delivering IT support services to the Manchester and Leeds offices to achieve clearly stated business goals and performance targets. Responsibilities will include all aspects of day-to- day management, involvement in firm-wide projects and co-ordinating with the teams in other offices to deliver a high standard of IT service consistently across the firm.

Responsibilities

Manage the day-to-day delivery of the IT service functions within the Leeds & Manchester offices and ensuring the effective deployment and usage of resources to the firm's users. Working with colleagues across the firm to ensure standards of service are maintained and consistent.

Establish and operate systems to monitor progress, capacity and performance of systems taking corrective action where standards are nearing pre-determined thresholds.

Recognise and actively seek ways to exploit IT to address complex business issues both of a standard and innovative nature.

Ensure the necessary processes and procedures are in place to maintain or recover the delivery of systems and services in the event of any physical, technical or environmental disaster or major disruption to normal service.

Represent the Firm at a high level, both externally and internally, formally and informally, to establish the IT support team as a credible business function.

Advise the Firm's users and management regarding the delivery, cost, availability and functionality of services and systems and develop an effective partnership with suppliers and users.

Be approachable and available to staff and colleagues alike.

Responsible for assigned technical development projects and ensuring these projects are completed within planned timescales and resource estimates.

In cooperation with the Director of IT and the IT services manager, be responsible for all aspects of managing the Manchester and Leeds IT support team including:

Training new and temporary staff by designing induction programmes and monitoring progress.

Ensuring adequate staff cover during holidays, sickness, lunch breaks and absence.

Conducting annual performance review meetings, ensuring staff are aware of the standard of work required and monitor performance, as required.

Training and developing staff to ensure they have the skills and knowledge to meet job and department objectives.

Attending any meetings or training sessions as required

Carrying out any further duties as required by the Director of IT or IT services manager

Experience needed

Previous knowledge of legal applications e.g. document management systems, customer relationship management systems, practice management systems, digital dictation and case / matter management

Excellent working knowledge and understanding of Microsoft operating systems, server and client, Microsoft 365, Intune (MDM)

Experience supporting modern workplace technologies such as AV and Room booking systems

Good understanding of user hardware (user devices - laptops, mobiles) and working styles

Previous supervisory experience and ability to delegate tasks effectively

Previous experience of performing a similar role in a comparable environment

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ABOUT THE ROLEAs a Residential Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Residential Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Residential Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

About the Role

Due to our continued growth, we are now seeking an enthusiastic and dedicated individual to join our team as Business Development Manager in our South Division.

ABOUT THE ROLE

Your focus as our Business Development Manager will be to provide professional commercial and marketing direction and support for the MMCG South Division.

Reporting into the Head of Business Development with a wider link to the regional operational teams, the role will be central in driving occupancy, revenue, new funding streams, and tender opportunities whilst providing a best practice commercial sales approach for the group. You will be responsible for day-to-day tasks associated with business development, including identifying and pursuing new business opportunities, and developing and maintaining commissioner relationships.

Other responsibilities will include:

Research and identify new business opportunities including growth areas and new markets through analysis, lead generation, and networking.

Build and maintain strong relationships with customers, and key stakeholders

The development, and ongoing relationship with key partners for referrals - Social Services, Local Authorities, Integrated Care Boards, Discharge Teams, Hospitals

Develop proposals tailored to the specific needs of prospective Commissioners

Review contracts, and pricing with commissioners to ensure mutually beneficial outcomes

Responding to invitations to tender and managing the bidding process

Developing and implementing plans to deliver budgeted occupancy and revenue targets.

Delivering the group’s proposition and increasing word of mouth recommendation aligned to the groups strategy.

ABOUT YOU

Our ideal candidate must have:

Experience in a previous Business Development / sales position, essentially in the healthcare sector

A full driving license

A team ethic, with the ability to be decisive, self-motivated, proactive, flexible and adaptable.

Strong communication and interpersonal skills

Alongside a competitive salary of £55,000, Car Allowance of £6,000 and bonus scheme we also offer the following industry leading benefits,

Private medical cover (Bupa) single cover company funded*

4x salary life assurance – company funded after 6 months service

Pension Scheme with Royal London

Personal car leases via salary sacrifice*/**

Benefits platform – discounts across multiple retailers (supermarkets, High Street etc), leisure providers, hospitality etc. Online and instore discounts

Vectis Card – instant discount card

25 days holiday plus bank holidays

Holiday Flex – purchase additional holiday**

Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*

Enhanced Company Maternity, Paternity, Adoption pay, plus £200 new child payment

Flexible working patterns

Cycle to work scheme*/**

Service recognition

Training support and development opportunities

Employee Assistance Programme

Wellbeing support

Discounted gym membership

Eligible for a Blue Light Card

Subsidised BHSF Sick Pay Cover

BHSF, Life Cover, Cancer Cover, Personal Accident Cover

Free The Company Shop membership

Free Will Service

Concerts for Carers

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Proud member of the Disability Confident employer scheme

For further information, please download the attached job description that will outline all requirements for the post.

About You As an experienced people manager, you will relish leading a team where you will strive for excellence at all times. You will be able to encourage the development of your colleagues and you will offer support and coaching when needed. Being able to set clear objectives and targets for your team is key and you will enjoy working with them to deliver on these consistently. With the ability to remain calm under pressure whilst juggling multiple priorities you will be resilient and tenacious to cope with a busy work environment where no two days are the same. You will have an eye for detail and bring the ability to forecast ahead and plan both staffing and other resources around future service demand and expectations. You will welcome opportunities to build excellent working relationships with key internal and external stakeholders and have exceptional communication skills. Some of your key strengths will be being able to demonstrate excellent problem solving, time management, negotiation, and leadership skills. You will also bring; Previous managerial experience managing people and financial resources. Experience in a healthcare setting although highly desirable is not essential Knowledge of relevant legislation, the regulatory framework, along with reproductive health issues. Experience of working with regulatory bodies, e.g. CQC and knowledge of Health and Safety HND or Degree, DMS or other post-graduate management qualification A full job description and further information can be downloaded from the right hand side of this page. Location: BPAS Leeds Third Floor, 7 Eastgate, Leeds LS2 7LY BPAS Bradford The Ridge Medical Centre, Cousen Road, Bradford BD7 3JX Salary:£42,073 - £50,871 per annum, depending upon skills and experience. There is also a £500 cluster allowance for the satellite unit. Working Pattern: 36 Hours per week | Flexible during business hours Monday to Saturday. Interested so far? Don't delay, apply today! This job advert may close before the advertised closing date if sufficient applications have been received. Please apply for this job as soon as you can, if interested. The Small Print: All applicants must be pro-choice. If you do not hear from us within 2 weeks of the closing date, unfortunately you will not have been shortlisted on this occasion. References: All offers of employment are conditional based on satisfactory pre-employment checks. We require applicants to provide 3 years of employment references including information on reasons for leaving and any gaps in employment.

Please see attached job description for more information regarding the role of senior nurse care manager.

Deputy Care Manager

Working across our 3 Leeds Extra Care Services (Seacroft, Tingley, Woodlesford)

Permanent, part time (18.75)

Salary £30,000 pa (£15,000 pro rata) and great benefits including Health Cash Plan 

On call shift payment of £14.30 per session

Home, a place where you belong

Want to lead a team that really cares and empowers customers to live their best life? Join us as our Deputy Care Manager (known internally as Client Services Manager) and lead our Reablement team to deliver person centred care and support and make it a Great Place To Work for our colleagues!

We support older people aged 55+ with varying care and support needs to live independently in their own home with peace of mind. We offer high quality living in our 3 beautifully designed Extra Care Housing apartments with a variety of on-site facilities including assistive technology, 24/7 on site wellbeing and care provision, restaurant, café, hair/beauty salon, cosy communal lounges with family area, activity room and picturesque landscaped gardens. It’s a real hub within the local community. Brilliant isn’t it!

Typical day as a Deputy Care Manager (known to us a Client Service Manager)

• Leading our team of reablement workers and coordinators, you’ll help us deliver our person centred, efficient, quality housing support services to our customers aligned to our contracts
• You’ll coach your team and manage individual and team performance
• You’ll be a Safeguarding lead for the team, and oversee the health and safety checks and risk assessments are completed and recorded
• You’ll promote the service, ensuring that it’s visible and accessible to referring agencies and self-referring customers and promote our brand in the community
• You’ll ensure the quality of the service evidenced by KPIs and customer satisfaction surveys, and empowering customers and colleagues alike

Fancy going home each day knowing that you have helped change our customers lives for the better? You’ll do that here, working for one of the top ten Great Place to Work in the UK

You have

• Great people skills, ability to communicate and understand where people are in their life
• The confidence to challenge behaviours that are not aligned to our values, and the ability to advocate for your customers
• Ideally you’ll have experience of leading a team, and have the knack for empowering and developing others
• Experience of delivering support in a housing or care environment

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role.  This remains under regular review.

Our team

Your fabulous team are super passionate about supporting customers to reach their goals and celebrating their achievements. To us were not just a team we’re a ‘work family’. You’ll be reporting to Melissa our Registered Manager, working alongside our Care and Support team and our housing management team too.

Job details

• We can be flexible on start and finish times and working days.
• You are required to take your turn at being on call (approximately a couple of weeks per year)
• Able to use technology to send emails, write reports and use our internal systems.
• You’ll need an Enhanced DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA+ and Disability) support us all to be our best. Together we make Home Group a great place to work!

What’s in it for you?

• 34 days leave (including bank hols and a “me day” to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We’ll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you’re ready for the next step in your career, you can grow with us!
• Colleague wellbeing really matters to us. There are a number of tools and support available to help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Client Services Manager job description, find out about us and for help to apply. Sometimes we close a job early, so don’t delay or you might miss out.  Finally, do let us know if there’s anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk

Proud member of the Disability Confident employer scheme

The post holder will work as part of a dynamic team in delivering an effective service supporting managers and staff across Professional Standards in England to deliver the statutory requirements of the Performers List Regulations and Responsible Officer Regulations. The role supports the delivery of the required outcomes relevant to the implementation of these regulations and underpins the responsibilities set out in the Responsible Officer Regulations. The post holder is responsible for providing professional expertise regarding the performers list work and to work in partnership with all stakeholders to drive forwards the service transformation required. The post will support the team in co-ordinating and facilitating training across NHS England. The role supports regions to ensure that they develop appropriate subject matter expertise and technical skills, to ensure effective delivery of NHSEs statutory functions. The postholder will also be responsible for ensuring the maintenance of a central repository of information and ensuring legal and other advice is shared appropriately.

What skills and experience we're looking for

The Farnley Academy are seeking to recruit an inspirational colleague to the role of On Call Manager. This role is of great importance to our work as an Academy in ensuring a calm and orderly learning environment.

The ideal applicant will have:

• Knowledge of behaviour modification techniques.
• Knowledge of the social, emotional and mental health needs of young people.
• A passion for education and making a difference.

What the school offers its staff

As a trust, we want to ensure that professionals at every stage in their career have the opportunity to enjoy expert support and training. We are pleased to offer a generous benefits package to our team – as we work together to create a rewarding future for all including:

• Membership to a local government pension scheme.
• Access to an Employee Assistance Programme which provides confidential professional advice and support 24 hours a day, 7 days a week.
• A commitment to continued investment in our professionals, supporting every member of staff throughout their career in the trust.
• Discounts and online offers at major high street/online retailers.
• £2k Cycle to work scheme.

Further details about the role

The Farnley Academy is a high performing Ofsted Outstanding (2023) school located in the West of Leeds. At TFA we are wholeheartedly dedicated to ensuring that all students in our care receive a first class education and achieve their goals in life, whatever they might be. Our staff value each of our students as individuals and work tirelessly to ensure that students achieve excellent GCSE examination outcomes, and also develop into positive members of society. It is through our valuing of the individual and our consistently high expectations that we will achieve our vision of providing ‘An Exceptional Student Experience for all’.

If you would like to know more about our Academy please visit our website at www.farnley.leeds.sch.uk.

Commitment to safeguarding

Our organisation is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff, volunteers and trustees to share this commitment. Our recruitment process follows the keeping children safe in education guidance. Offers of employment may be subject to the following checks (where relevant): childcare disqualification Disclosure and Barring Service (DBS) medical online and social media prohibition from teaching right to work satisfactory references suitability to work with children You must tell us about any unspent conviction, cautions, reprimands or warnings under the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

Job Description

Nursery Manager

Salary: From £35,000

Full-Time Hours

We are seeking an enthusiastic and dedicated Nursery Manager with a deep passion for early childhood development to oversee the day-to-day operations of our client's nursery. The ideal candidate will possess exceptional leadership skills and be committed to fostering a nurturing and inclusive environment for both children and staff, ensuring a rich and rewarding experience for everyone involved.

Qualifications

• Level 3 in Early Years or above.
• Demonstrate a proven track record in a leadership role within a nursery or early years education setting.
• Showcase a solid understanding of child development theories, adept curriculum planning skills, and a strong grasp of early years best practices.
• Display exceptional communication, interpersonal, and organizational abilities.
• Understand regulatory requirements and exhibit the capacity to ensure compliance.

Benefits:

• Company pension scheme
• Wellbeing support and programme
• Long service awards and staff incentives
• Discounted childcare
• An additional day off for your birthday

Responsibilities

• Take charge of the overall management of the nursery, including supervising staff, implementing a dynamic curriculum, and ensuring full regulatory compliance at all times.
• Cultivate and maintain a safe, healthy, and inclusive environment that fosters the optimal growth and development of children.
• Provide leadership and support for the professional development and training of nursery staff, ensuring they are equipped to deliver outstanding care and education.
• Forge strong, collaborative relationships with families, maintaining open lines of communication to support the well-being and development of the children in our care.
• Efficiently manage the nursery's budget, resources, and administrative duties to guarantee smooth and effective operations.

Reference: WILL79946/MW

INDCHI

Job Description

Service Manager (Residential/Rehabilitation)

Hours: Full-time (Mon-Fri)
Salary Up to £43,000

* Applicants must have a QCF (NVQ) Level 5 in Health and Social Care or Equivalent and have experience with being registered with the CQC **

We are seeking a dedicated and experienced Service Manager to oversee the delivery of high-quality care and support service users. The ideal candidate will have a strong background in health and social care management, along with a comprehensive understanding of statutory regulations and compliance requirements.

The service provides a rehabilitation period of up to 12 weeks (which can be extended) and consists of transitional living and residential units.

Qualifications

• Level 5 in Health and Social Care (Management) or equivalent.
• Proven experience in a management role within the health and social care sector, with a track record of achieving high standards of care delivery.
• In-depth knowledge of statutory requirements such as Care Quality Commission regulations and outcomes.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.

Benefits:

• Company pension scheme
• Life assurance
• Generous annual leave
• Benefits platform - get access to discounts across retailers and restaurants!
• Staff recognition and rewards
• Long service awards

Responsibilities

• Oversee the day-to-day operations of care and support services, ensuring the delivery of person-centered and compassionate care to all service users.
• Lead and direct a team of care staff, providing mentorship, guidance, and support to ensure high performance and morale.
• Develop and maintain robust care plans and risk assessments, ensuring they are tailored to individual needs and comply with regulatory standards.
• Manage and monitor service budgets, resources, and performance targets, identifying and addressing any areas for improvement.
• Establish and maintain effective working relationships with service users, their families, and external stakeholders to ensure high levels of satisfaction and positive outcomes.

Reference: WILL79794/AP

INDNUR

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

ABOUT THE ROLEAs a Residential Team Leader at a Barchester care home, you'll help to make our residents' lives stimulating and fulfilling so that we can deliver the person-centred care and support they deserve. Always focusing on respecting our residents' independence, privacy, dignity and choice, you'll lead and supervise our Carers and Senior Carers with the support of a Registered Nurse or Care Practitioner. We'll rely on you to make sure individual care plans are followed to the letter so that we can achieve the highest standards. You'll also ensure each resident has lots of quality one-to-one time. The role of Residential Team Leader here also involves some clinical responsibilities, including recording observations on things like weight and blood pressure, and carrying out simple wound dressing procedures. Across everything you do, you'll be a role model for your team and someone our residents and their families can trust to provide a safe, reassuring and happy environment. ABOUT YOU You'll need senior-level care experience to join us a Residential Team Leader. You'll also have supervised others and developed a good understanding of how to provide clinical care for the older person. As well as that, we'll look for a Level 3 NVQ or Advanced Diploma in Health & Social Care plus a willingness to undertake the assessor qualification. Enthusiastic, tenacious and full of integrity, your caring approach and strong communication skills mean you always inspire trust in others. Most of all, you'll share our commitment to maintaining a vibrant, supportive culture that empowers our people to put our residents and their families first. REWARDS PACKAGEAs well as a competitive salary, Barchester offers one of the best rewards packages in the care sector. Your generous benefits would include: Free learning and development Automatic enrolment into our profit share scheme A range of holiday, retail and leisure discounts Unlimited access to our Refer a Friend bonus scheme If you'd like to use your leadership and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.

Job Description

Service Manager (Residential/Rehabilitation)

Hours: Full-time (Mon-Fri)
Salary Up to £43,000

* Applicants must have a QCF (NVQ) Level 5 in Health and Social Care or Equivalent and have experience with being registered with the CQC **

We are seeking a dedicated and experienced Service Manager to oversee the delivery of high-quality care and support service users. The ideal candidate will have a strong background in health and social care management, along with a comprehensive understanding of statutory regulations and compliance requirements.

The service provides a rehabilitation period of up to 12 weeks (which can be extended) and consists of transitional living and residential units.

Qualifications

• Level 5 in Health and Social Care (Management) or equivalent.
• Proven experience in a management role within the health and social care sector, with a track record of achieving high standards of care delivery.
• In-depth knowledge of statutory requirements such as Care Quality Commission regulations and outcomes.
• Strong leadership and communication skills, with the ability to inspire and motivate a diverse team.

Benefits:

• Company pension scheme
• Life assurance
• Generous annual leave
• Benefits platform - get access to discounts across retailers and restaurants!
• Staff recognition and rewards
• Long service awards

Responsibilities

• Oversee the day-to-day operations of care and support services, ensuring the delivery of person-centered and compassionate care to all service users.
• Lead and direct a team of care staff, providing mentorship, guidance, and support to ensure high performance and morale.
• Develop and maintain robust care plans and risk assessments, ensuring they are tailored to individual needs and comply with regulatory standards.
• Manage and monitor service budgets, resources, and performance targets, identifying and addressing any areas for improvement.
• Establish and maintain effective working relationships with service users, their families, and external stakeholders to ensure high levels of satisfaction and positive outcomes.

Reference: WILL79794/AP

INDNUR

Job Description

Deputy Nurse Manager

Hourly Rate: £23

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Deputy Nurse Manager to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Deputy Nurse Manager role:

• You must have a Registered Nurse Qualification (RGN/RMN /RNLD)
• Minimum 2 years' experience as a Deputy Nurse Manager
• Active NMC PIN
• Clear DBS.
• Good working knowledge of CQC regulations

About the Nursing Home:

Our client provides specialist and personalised care to a small number of adults with Neurological conditions and Physical Disabilities. The team aims to inspire confidence and encourage residents to live as independently as possible.

Benefits for the Deputy Nurse Manager:

• Paid breaks
• Paid NMC
• Excellent induction

The role of a Deputy Nurse Manager within the Nursing Home involves:

• Being responsible for the management of the nursing services in liaison with the Home Manager
• Promoting and maintaining high standard of nursing care
• Ensuring effective induction of new nursing staff and providing ongoing clinical supervision of trained staff
• Woking within the NMC and CQC standards, alongside internal policies and procedures
• Planning, directing and delivering high quality person-centre care through care planning process
• Overseeing all aspects of medicine management ensuring medicines are appropriately received, stored and administered
• Undertaking staff reviews through supervision, appraisals and team meetings
• Taking an active role in training the team of nurses to ensure staff are kept up to date with current practices and good practice developments
• Maintaining accurate and relevant documentation and reports to reflect practice and planned development
• Deputising in the absence of the Home Manager

We are seeking a Deputy Nurse Manager who is passionate about the standards of care they provide, if this sounds like you, we would love to hear from you. Please apply today.

Reference: WILL68187/JG

INDNUR