Total 25 Manager level Customer Service job vacancies in Livingston, EH54 6FF

Job Advert

INTERNAL ONLY

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

The council is seeking to recruit a permanent HR Services Manager who will provide leadership, guidance and general management to managers and staff within HR Services and will be responsible for the delivery of a comprehensive HR Service across the council, including the provision of advice to the council in relation to job evaluation, pay structures, conditions of service, HR policies and procedures, recruitment and selection, delivery of the Council’s Equality Schemes and HR administration such as contractual changes and contracts of employment.

The successful candidate will also be responsible for ensuring the development and roll out of new employment policies and the review of existing policies and procedures.

The successful candidate will also be responsible for the management and control of the council’s payroll processing and production activity and the provision of a comprehensive Occupational Health and Safety service to all employees.

A high level of interpersonal skills with the ability to communicate at all levels is required, together with a proven track record of achievement and innovation in the delivery of HR Services. The successful candidate must be able to work under pressure and be able to liaise with the recognised Trade Unions, to negotiate and manage potential areas of conflict.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds

Proud member of the Disability Confident employer scheme

Job Advert

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged backgrounds.

West Lothian Council Community Payback Team is a large and innovative team that manages all aspects of Community Payback Orders. This post now requires a Team Manager to work alongside other managers to share management and performance responsibility of the team. This post will focus on the supervision element of the team.

Applicants should have considerable experience of statutory Justice Social Work, MAPPA, National outcomes and Standards and risk assessment tools. This role will require a good level of legislative knowledge relevant to the post and the ability to support staff to work with challenging and complex cases.

The successful candidate will work with the wider management team and be involved in Duty, service wide development, audit and performance working towards service excellence.

This position requires registration with the SSSC. The successful candidate will have six months from the date of commencement of this post to become registered with the SSSC.

SSSC stipulate you must submit your application within three months of your start date.

Proud member of the Disability Confident employer scheme

Job Advert

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

We have a rare opportunity for a leading role in delivery of the council’s housing allocations service. The primary focus of this post is to work with the Allocations Manager to ensure the team deliver all processes and activities in full compliance with the service statutory duties, procedures and targets as related to the allocation of council housing.

The Allocations Team Leader will support the team manager in supervising, co-ordinating and guiding the work of a very busy team of Allocations Officers and assistants who have responsibility for processing applications for housing, allocation of property, and managing casework and customer relations for applicants.

This role requires strong partnership working with the wider housing need service, HCBS colleagues, particularly Housing Operations, and other social housing providers in the area. You will also deliver training to staff to encourage compliance with procedures and practice, and to develop the skills and capacity of the team in terms of meeting their own targets, and service priorities.

The post holder will deal with customer satisfaction issues, and seek to learn from this in order to identify areas for improvement. You will have the chance to work across Housing Need and Housing Operations teams in order to build agile ways of working to deliver good outcomes, and drive up performance in allocations activities.

Who we are looking for

We are looking for skilled and motivated individual who has a deep understanding and first-hand experience of delivering housing allocations policy, and is experienced in assessing cases with a high degree of accuracy. We are looking for applicants who have excellent communication skills and can help sustain our strong partnership working with our key partners, and can deliver information targeted to the audience. You will be experienced in working with groups of staff and individuals on delivering feedback on performance, and constructively helping them improve their individual skills.

Does this sound like you?

This is a permanent post, and will help the manager of the Allocations Team drive forward the team planning, performance and service delivery to our customers.

The successful candidate will have access to West Lothian Council’s Pool Car Scheme in order to undertake approved business travel.

INTERNAL APPLICANTS ONLY

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Job Advert

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

A new and exciting opportunity has arisen to lead a Homeless Support Team within the Housing Need service in West Lothian. This is a chance for a skilled and motivated individual to take the lead role in making a difference to the lives of people who are experiencing homelessness and require support whilst living in our temporary accommodation. The role is essential to the delivery of the service aims of finding sustainable long-term solutions to the housing needs of some of the most vulnerable people in the area, and is key to delivering high quality services to avoid crisis.

This role will work as part of the Homeless Support Service management team, in a high demand, high energy service which is customer, solutions and outcome focussed.

This role will involve working across West Lothian, managing a team of Tenancy Support Officers providing services in multiple locations including temporary accommodation, homeless units, hotels and those self-accommodating. You will also be required to take a lead role in working with partner agencies to ensure applicants can access benefits, employment and a range of support for any health issues affecting them due to or as a result of their homelessness. The teams are based in various locations within West Lothian including the Civic Centre, Blackburn Homeless Unit, Strathbrock Homeless Unit and our Youth Service which will be based in a new purpose-built supported accommodation facility in Livingston

Who we are looking for

We are looking for a driven and energetic individual with proven leadership qualities. You will have a track record in delivering effective management of a high performing team, in a challenging environment. You will have experience of managing income and expenditure, and delivery of savings and efficiencies in working practice and service delivery. You will have experience of designing and delivering a range of hybrid services tailored to the needs of applicants including housing options advice, financial support, employability advice and wellbeing/health. We are seeking an applicant with outstanding planning, communication and line management skills and can help sustain our strong partnership working with our key partners.

Does this sound like you?

This post is permanent and will contribute to the direction and performance of the Housing Need Service, which is a busy and agile service, where our people are focussed on getting the best outcomes for our clientele.

The successful candidate will have access to West Lothian Council’s Pool Car Scheme in order to undertake approved business travel.

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the West Lothian Council

INTERNAL APPLICANTS ONLY

Proud member of the Disability Confident employer scheme

Your new company

You'll be joining a growing manufacturing company based in Livingston.

Your new role

You'll be responsible for managing and coaching a team of 3, providing excellent customer service and sales admin support.

Your key tasks will include:

• Being the first point of contact for incoming and outgoing calls and emails to various stakeholders.
• Supporting customers at all stages of the order process through customer relationship management, understanding existing and potential needs of customers.
• Help with the development and implementation of the group sales strategy - instilling a sales-led ethos throughout the office.
• Be involved in making customer-focused decisions, communicating them across departments.
• Manage the operation and resources for the sales office.
• Create stock codes for non-standard products.
• Greeting visitors and managing the sign in / sign out procedure.
• Handle documents, keep records and organise paperwork relating to orders and email them to the relevant salesperson promptly.
• Ensuring software is functioning and working efficiently for the sales team.
• Maintain office equipment and organise repairs.
• Develop your health and safety awareness and support best practice and compliance across the department.

What you'll need to succeed

• Experience in a customer service and sales role.
• Confident in CRM management.
• Experience in general office administration and systems work.
• Highly organised and efficient.
• Experience coaching staff.
• Strong numeracy and literacy skills.
• A good communicator with interpersonal communication skills.
• Ability to control costs and work to budgets.
• Confident in investigating and resolving customer complaints and queries.

What you'll get in return


In return for your dedication and hard work, you will receive:

• Competitive hourly rate.
• Opportunity to move to a permanent position with additional benefits.
• Working in a busy and fast-paced environment.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advert

Applications for this post will only be accepted from current employees of West Lothian Council (this includes casual and agency staff who are currently undertaking work for us)

The ASN & Inclusion Improvement Manager is responsible for ensuring that the service is designed to remove barriers to participation, learning and achievement, and to promote equity of provision by:

• Placing the needs of children and young people at the centre of service delivery
• Identifying and addressing the holistic complexity of barriers to participation, learning and achievement
• Working and planning collaboratively with partners
• Building capacity at individual and systemic levels
• Operating within a context of continuous improvement

The ASN & Inclusion Improvement Manager will deliver effective leadership and will have management responsibility for the ongoing improvement agenda for ASN schools and inclusion in mainstream schools. The postholder, as part of the Education Senior Management Team, will provide strategic management and guidance to enable the service to deliver the highest quality of education for all young people and children in schools across West Lothian.

The ASN Service works in partnership with schools, the Educational Psychology Service, the Quality Improvement Team and multi-agency partners to deliver education services and contribute to the overall aims of the council in relation to the educational attainment, achievement and health and wellbeing outcomes for West Lothian’s children and young people.

More specifically, this post will support schools in improving the delivery of education provision, learning experiences and opportunities for children and young people with additional support needs across the curriculum in every educational context and setting, enabling all pupils to achieve at their highest potential. Collaborative planning with multi-agency partners is a key focus throughout the service’s strategic and operational activities with the Getting It Right For Every Child (GIRFEC) agenda underpinning all partnership working.

A relevant teaching qualification and registration with the General Teaching Council for Scotland is essential.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

West Lothian Council are committed to far reaching changes to the way we deliver our Education Services. These changes include giving you the support and environment that you need to get on with your job and develop your abilities. Our dedication is demonstrated by the whole council achievement of the Investors in People Standard and always aiming a little higher in our service delivery and improvements.

This post is considered Regulated Work with Vulnerable Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. Preferred candidates will be required to join the PVG Scheme or undergo a PVG Scheme update check prior to a formal offer of employment being made by the West Lothian Council

The fee for a Full PVG Scheme Membership is £59 or Existing Member is £18.

INTERNAL APPLICANTS ONLY

Proud member of the Disability Confident employer scheme

Job Advert

36 hours per week, 52 weeks per year, Permanent

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

West Lothian Council, is a leading local authority with a proven track record of innovation, performance and achievement. We are looking to appoint an experienced senior manager to lead and manage the strategic direction Corporate Services within West Lothian.

As Head of Service, you will be responsible for not only the corporate and strategic management of the service but also for shaping the future direction of the service.

As a member of the council’s Corporate Management Team, you will contribute to the development and planning of the council’s overall strategic objectives and will have a considerable role to play in influencing its direction.

You will bring leadership, energy and vision and have a proven track record of success in managing a similar portfolio of services at a senior level. You will have strong stakeholder management, strategic partnership capability, and an unfaltering commitment to getting it right for our communities.

You will be an innovative thinker, focused on effective outcomes and capable of delivering business objectives through effective people, resource and financial management and a continuous drive for Best Value.

With a proven flair for shaping change and leading people, you will have a crucial role in ensuring we continue to challenge ourselves to offer an excellent service to our residents.

Proud member of the Disability Confident employer scheme

Your new company

This prestigious manufacturing company based in Livingston is on the lookout for a hands-on, experienced Customer Services Manager to join their leadership team within the Sales & Commercial function of a growing business. Working with household names in the food and beverage sector, it is an exciting opportunity to build and manage relationships with market-leading brands.

Your new role


In this role, you'll be responsible for managing a growing team. You'll oversee the development of the Customer Service function, ensuring they deliver outcomes to the highest level. Key responsibilities include:

• Managing and motivating a team of 8 coordinators on a daily basis, organising and leading 1:1 reviews and monthly team meetings.
• Ensuring that all queries and comms are handled efficiently and professionally by the team within agreed timelines.
• Be involved in handling day-to-day queries in a fast-paced environment.
• Set, track, and manage KPIs and SLAs and create reports on a monthly basis.
• Improve the overall customer experience by creating and evaluating new strategies.
• Responsible for managing absences, fairly distributing and delegating workloads throughout the team.

What you'll need to succeed


To ensure your success in this role, you'll have:

• Strong leadership skills and previous experience managing a high-performing team.
• Good people management skills with a proven track record of developing teammates to deliver on outcomes.
• Have a solid understanding of the organisation's customer service function and the role it plays in developing their success.
• Attention to detail with good organisation skills.
• Be confident in collecting and interpreting data.
• Previous experience with SAP systems and technical literacy.
• A background in supply chain, warehousing and/or manufacturing is desirable.
• Knowledge and experience within the food and beverages sector is advantageous.

What you'll get in return


In return for your commitment and expert knowledge in Customer Service management, you'll be rewarded with:

• Annual salary of circa £45,000.
• Flexible hours
• Competitive benefits package

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advert

Salary: £70,088 - £74,424 plus 10% allowance.

We are keen to employ a diverse workforce that reflects the people of Scotland. We welcome applications from all backgrounds and particularly from groups currently under-represented, including people with disabilities, those from minority ethnic communities or from socio-economically disadvantaged

West Lothian Council, is a leading local authority with a proven track record of innovation, performance and achievement. We are looking to appoint an experienced professional to the post of Governance Manager and Monitoring Officer.

Reporting directly to the Chief Executive, and as a member of the council’s Corporate Management Team, you will contribute to the development and planning of the council’s overall strategic objectives with a particular emphasis on ensuring that there is effective governance and controls to enable the formulation and implementation of lawful, relevant and effective policy, sound decision-making and efficient service delivery.

The Monitoring Officer is a statutory appointment and the Standards Commission Scotland have created an Advice Note which provides an outline of a Monitoring Officer’s role and responsibilities within the ethical standards framework. Standards Commission Guidance. Details of the responsibilities of the Monitoring Officer in West Lothian Council are set out in the Scheme of Delegations

You will have detailed knowledge of the law and practice relating to local authority administration and an excellent understanding of local government functions, powers and duties.

You must also hold a current practicing certificate from the Law Society of Scotland.

Proud member of the Disability Confident employer scheme