Total 49 Manager level Customer Service job vacancies in Reading , RG30 6TP

Maintain oversight of facilities management related to all sites of Brookside Group Practice. Support negotiations on current and proposed supplier contracts and services. To ensure the computer and phone network and workstations are kept running and maintained. Assist with financial management tasks such as budgeting. Supporting the Senior Operations and Finance Assistant with processes that ensure income is correctly claimed and recorded. Line management for non-clinical managers. Please refer to the uploaded Job Description for full details.

Maintain oversight of facilities management related to all sites of Brookside Group Practice. Support negotiations on current and proposed supplier contracts and services. To ensure the computer and phone network and workstations are kept running and maintained. Assist with financial management tasks such as budgeting. Supporting the Senior Operations and Finance Assistant with processes that ensure income is correctly claimed and recorded. Line management for non-clinical managers. Please refer to the uploaded Job Description for full details.

Care Outlook is an expanding leading home care provider in London and South East of England since 2005.

Our Care team is friendly, and we love what we do. We are passionate about the high-quality support we provide. We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career.

We are currently recruiting for a Team Leader to maintain and develop our Extra Care Schemes in ReadingL: Chimney Court & Beechwood Court.

Core Duties & Responsibilities as Team Leader:

• Direct Management of the care team monitoring staff development through supervisions, appraisals, and training to assist them in delivering a high-quality service
• Creating, managing, and monitoring customer care plans, ensuring staff rotas meet service users’ needs and aspirations
• Ensuring care assessments, care and risk planning meets best practice and customers aspirations
• Work with Recruitment Team to ensure sufficient current and future staffing levels
• To provide care services to service users in an emergency, arrange emergency cover when required and cover all/ any calls reasonable where required
• To ensure that the telephones are answered promptly, and people are spoken to in a polite and respectful manner
• To work alongside the Branch Manager ensuring that all quality standards, complaints, and comments are dealt with promptly
• Participate in the paid on-call rota, including weekends if required
• Put in place measure to comply with CQC regulations and work to achieve the best care standards possible

As a Team Leader, you will be offered the following:

• Salary £23,000 - £25,000
• Company issued mobile phone
• Ongoing support and Professional Development
• 20 Days Holiday plus Bank Holidays
• Opportunity to work in an expanding leading home care provider

We are looking for a Team Leader to join us who are:

• 100% committed to helping improve the quality of life of vulnerable people
• Flexibility to cover on call to meet the needs of the business (essential)
• Knowledge of CQC standards and CQC Compliance (essential)
• Experience in Care Coordinating or 2 years working within Health & Social Care (preferred)
• Full Driving Licence and access to a vehicle (preferred)
• NVQ Level 3 Health & Social Care (preferred)

If you have the skills and experience listed above and are interested in working for an organisation that can really make a difference to people’s lives, then this could be your next role!

About the role

We currently have a vacancy for an experienced Service Manager to join our Family Help & Safeguarding service. We firmly believe that relationship-based social work makes a real difference to the lives of children, young people and their families, and our generic Together for Families Teams, ASYE Academy Team, and Supporting Families Team all focus on delivering outstanding support to families.


Our Together for Families (TfF) Teams have been developed in order to allow children and families to benefit from the continuity of having only one social worker, and to form a relationship with that worker that promotes sustained positive change. The benefit for our social workers in this practice model is the ability to form consistent, meaningful relationship with children and their families; the opportunity to learn and to develop new skills whilst working across the journey of the child in statutory social work; to have lower caseloads, and a supportive environment that makes relationship-based social work flourish.


Our Together for Families teams, and the ASYE Academy Team both work with children during S.17 (Children Act, 1989) single assessments, S.47 child protection investigations, as well as working with children subject to Child In Need Plans, Child Protection Plans, pre-proceedings, proceedings and those becoming looked after.


Our Supporting Families Team currently provides a range of supportive interventions including supervised contact for Children Looked After; specialist support for parent/carers with substance misuse difficulties via a Consultant Practitioner; providing direct work and parenting interventions for those children subject to CIN and CP Plans and offering group work support for parents/carers who are survivors of domestic abuse. There is also now an exciting development within the Team to introduce a small group of Lead Practitioners to case hold Child in Need (S.17, Children Act 1989) cases, with the support of a social work qualified and experienced Assistant Team Manager.


As a Service Manager you will be responsible for leading and managing 4 Together for Families Teams, each team comprising a Team Manager and 5 social workers and taking new cases from our Children’s Single Point of Access Team (MASH) on a 9-week duty cycle. You will also manage the ASYE Academy Team, comprising of a Team Manager, 3 Consultant Practitioners and 9 ASYEs.

You will provide passionate and inspiring leadership to your Teams, providing regular high quality management oversight, supervision and support. You will ensure that the child’s lived experience is at the very heart of everything that is done. At Brighter Futures for Children, we have a culture of providing high support and high challenge, in the very best interests of children. We are immensely proud to be growing and developing our staff in the Family Help & Safeguarding service and now benefit from having a very stable workforce where over 90% of our staff are permanent, our reliance on agency cover is low, and caseloads are mostly manageable. We need skilled and committed people to join our Team and support our delivery within this relationship-based practice model and make a real difference to our children and families in Reading. In return we offer a very competitive salary and benefits package, a recruitment and retention allowance, generous pension, relocation package, annual leave up to 26 days, and excellent career progression opportunities. Whether you want to develop your skills and experience as a social worker or step into more senior roles including management, we offer a comprehensive range of training and learning opportunities to do so, making a commitment to investing in you. At Brighter Futures for Children, we invest in the well-being of our staff too, and know that we can’t deliver excellent outcomes for families if our staff are also not exceptionally well supported. We really do like to “grow our own” and are immensely proud at how so many of our staff have stayed working with us, and have been supported to progress in their careers, including to more senior roles. If you like the sound of this, please get in touch with us today for a confidential discussion about the post.


Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 8 November 2024

Interview date: 27 November (face to face)


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

We are seeking a candidate with experience in managing a small team to deliver in a fast-paced environment. You will have a passion for using data to improve public service delivery and understand the challenges this can bring.

The key focus of this role is:
Act as the data manager for RBFRS ensuring processes produce and handle data correctly and result in reliable outputs with quality assurance procedures and practice
Lead the organisation in the development of a set of useful, robust corporate and service measures, in line with the Performance Management Framework, working closely with the Senior Leadership Team. Ensure these are consistent with, or complementary to nationally agreed data collections and measures.
Act as the lead for reporting on corporate performance ensuring robust and transparent information is provided to the Strategic Performance Board, Senior Leadership Team and Audit and Governance Committee.
Manage the provision of advice and analysis to support timely, accurate and easy to understand performance information and reports to enable scrutiny of performance at an organisational, departmental, hub, team and project level.
Manage the completion of relevant data returns to outside bodies and ensure that such returns are completed in accordance with guidance notes, timetables and legal requirements.
Contribute towards to the development and delivery of quality assurance activities ensuring a robust and comprehensive approach with outcomes feeding into a programme of continuous improvement.

Key role requirements (knowledge, skills and experience):

The ability to analyse, interpret and present data effectively to a variety of audiences in various formats.
Ability to interpret and analyse complex information.
Sound influencing, interpersonal and negotiating skills.
Proven experience within a data management role.
Experience of managing and leading a team.


Closing date for applications is 23:59 hours on Sunday 24 November

It is anticipated that the assessment/interview process will run week commencing 9 December .

Anticipated start date: January 2025

Proud member of the Disability Confident employer scheme

Service Manager


Brighter Futures for Children

Service Manager - Children’s Single Point of Access (CSPoA) and Partnerships


Full time, permanent post

Salary: £69,179 - £74,833 (Includes £10,500 annual market supplement)




About us

Brighter Futures for Children is a not-for-profit company, owned by, but independent of, Reading Borough Council. Although we are independent, we are very much part of the Reading Family. Our people enjoy all of benefits as other Council employees including membership of the Local Government Pension Scheme and continuous service.



We work closely with partners in the local community and key organisations including Reading Borough Council, policy, public health and voluntary groups. We are responsible for the delivery of children’s social care, early help & prevention, education services (including SEND). This also includes fostering and adoption, the Youth Offending Service and traded services with schools.



Our main aim is to protect and enhance the lives of the children of Reading. We help families find long-term solutions to ensure children lead happy, healthy and successful lives.


About the role



We have an exciting opportunity for you to join our CSPOA team. This is a key management post with both operational and strategic responsibilities.




You will work together and across local partnerships to provide the right support and services at the right time to deliver the best possible outcomes for children and their families.




The postholder is responsible for delivering statutory and non-statutory services as identified including:

Children Single Point of Access (CSPoA)
Partnership Team
One Reading Children & Young People’s Partnership
Reducing Parental Conflict Programme



You will lead on the operational management of CSPoA, ensuring it delivers an effective and safe service that meets key performance requirements.




You will ensure that the Partnership team works effectively for individual children while, at the same time, developing robust and effective partnerships with schools, health colleagues and other key partners. This work will focus on reducing the escalation of need and risk while contributing to increased resilience across the partnership.




You will provide strategic leadership (alongside the Head of Service) in the development of the One Reading Children & Young People’s Partnership arrangements, including the development of the Early Help Strategy across the partnership and the engagement of partners in delivering on that strategy.




You will be wholly focused on brighter outcomes for children and young people and will be able to demonstrate how you’ve achieved this.




You will be the strategic lead for the Reducing Parental Conflict Programme, a grant funded programme funded by the Department for Work and Pensions (DWP) to support the partnership to work with parents and carers where conflict features that is frequent, intense and unresolved. At this time there is a commitment for this programme from the DWP until March 2025.




Join us now and you will have a real opportunity to be involved in the reshaping of our services to have a lasting impact on improving outcomes for Reading’s children, young people and their families.




For more information about the role, please read the job description and person specification.



Our offer

We offer a supportive environment to grow and develop your career with the opportunity to put your ideas across. Innovation and ambition are strongly encouraged, and you’ll get a great feel for that working in our friendly and collaborative environment.



A competitive salary alongside a range of benefits including:

Local Government Pension Scheme with generous employer contribution
Incremental holidays starting with 26 days plus public holidays (rising to 33 after 10 years’ service)
Discounted Childcare (on site nursery)
Cycle to work scheme.
Season train ticket loans.
Salary Sacrifice Car Lease Scheme
A range of local shopping discounts

Inclusion and Diversity

We want Brighter Futures for Children to be a great place to work and to ensure that our children, young people and families are represented in leadership roles and positions of power. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking.




We particularly welcome applications from Black, Asian and those of Other Ethnicities, LGBT+, disabled and neurodiverse communities to make a real difference to our children, young people and families so that equalities and justice remains at the heart of everything we do.



Asking for Adjustments

Brighter Futures for Children is committed to making our recruitment practices barrier-free and as accessible as possible for everyone. This includes making adjustments or changes for disabled people, neurodiverse people or people with long-term health conditions.




If you would like us to do anything differently during the application, interview or assessment process, including providing information in an alternative format, please let us know.



Closing date: 4th November 2024

Interview date: To be confirmed.


We look forward to hearing from you!

Proud member of the Disability Confident employer scheme

The must haves for this role: 1. Educated tomasterslevel in a subject relevant to the post or significant equivalent experience. 2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge 3. Demonstrable leadership and management skills 4. Proven experience in ITIL service management and the ability to drive continuous improvement For further information about the role, please see attached job description and person specification. We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted. Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed. We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk wholl be delighted to help. Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

INTERNAL ONLY - This post is open to Berkshire Healthcare NHS Employees Only

Are you an accomplished IT professional seeking to advance your career? Are you enthusiastic about leading teams and achieving excellence in service delivery?

We are looking for a talented and motivated IT Service Delivery Manager to be part of our IT Operations team. In this role, you will serve as the deputy to the Head of IT Operations and contribute significantly to both technical and strategic planning.

In this hands-on position, you will lead the front-facing IT teams and ensure high service standards, whether provided internally or by external partners.

Your excellent communication skills will enable you to interact effectively with stakeholders at all levels and play a crucial role in establishing KPIs/SLAs for IT service delivery.

You will oversee the implementation and refinement of ITIL processes across BHFT, applying ITIL best practices, policies, and procedures. Your expertise will be essential in managing budgets and spearheading large-scale IT projects.

We support your professional development and foster a collaborative, supportive environment where your leadership can make a real difference.



This is a full-time permanent role based at our Bath Road office in Reading, with options for agreed remote working.
• Spearhead ITIL Service Management across IT Operations, ensuring best practices and continuous service improvement
• Lead and develop highly skilled multidisciplinary IT teams, promoting a culture of learning and development
• Develop, monitor, and manage KPIs/SLAs for IT services, ensuring high levels of service delivery
• Manage the service desk platform to optimize user experience and service efficiency
• Lead key technical projects, ensuring seamless transitions from project completion to business-as-usual operations
• Manage budgets, including supporting a £4m annual end-point device replacement project.
• Collaborate with business and clinical teams to align IT services with organizational goals and needs
• Oversee IT asset lifecycle management, procurement, and supplier relationships to ensure cost-effective solutions.

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

We value diversity and are proud to be a Stonewall Top 100 Employer. We work hard to create an inclusive environment where you’ll be supported by friendly and professional colleagues to flourish.

Our values at Berkshire Healthcare:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

Benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites

If you share our values and would like to come and work for us, please submit your application as soon as possible as we'll occasionally close roles early that have a high number of applications.

The “must haves” for this role:

1. Educated to master’s level in a subject relevant to the post or significant equivalent experience.

2. ITIL Software Asset Management certificate qualified or the equivalent level of knowledge

3. Demonstrable leadership and management skills

4. Proven experience in ITIL service management and the ability to drive continuous improvement



For further information about the role, please see attached job description and person specification.



We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.



We’re committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.



We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Anthony Davies (07770478467) or email anthony.davies@berkshire.nhs.uk who’ll be delighted to help.



Please note, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Wednesday 23 Oct 2024

Proud member of the Disability Confident employer scheme

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

The Deputy Manager will report to the Registered Manager and is responsible for delivering high standards of care in accordance with MMCG policies and procedures and all external regulatory requirements.

This includes the efficient and effective day to day running of the Home, developing exceptional personalised service for every service user and their loved ones, management of all staff and developing positive working relations with external stakeholders. This is a fundamental role within Social Care.

This is the perfect role for a 1st level Registered Nurse holding a valid PIN who is an experienced care team supervisor and is now ready for lead responsibility as part of continuing professional development.

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

All our Management roles come with a competitive salary package plus a bonus based on KPI’s

Working with us will result in some excellent rewards & benefits including –

• Pension Scheme with Nest
• Personal car leases via salary sacrifice**
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Early Pay – Access to earned pay prior to payday
• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

About You;

We are looking for a Deputy Manager with the following skills, qualifications and experience:

• A qualified RGN/RMN/RNLD with a valid NMC pin number
• Previous experience working as a deputy manager in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• We require an excellent communicator with experience in leading and motivating staff members.
• A good understanding of Regulatory Compliance and the ability to demonstrate delivery of a quality service

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

River View

River View Care Centre provides 24-hour nursing care, in addition to supporting those living with dementia and other long-term conditions. Conveniently located to nearby Tilehurst village, the home benefits from excellent local transport links and is easily accessible by train, bus and car. River View is divided into smaller accommodation units, offering an intimate friendly atmosphere where residents and carers get to know each other well and staff can tailor care to the individual and differing needs of residents. All 137 rooms are en-suite and are decorated with modern fixtures and fittings. The activity team provide a daily programme of activities and events that appeal to the hobbies and interests of residents including baking and arts and carts. The home hosts regular events inviting local community groups to the home and welcome entertainers for the enjoyment on all residents home on a regular basis. External trips out are also organised for residents, their families and friends.

Proud member of the Disability Confident employer scheme

Are you currently working as a Support Worker within a Supported Living or Mental Health setting? Do you want to take the next steps in your career? Radis Community Care are actively recruiting for a Team Leader to join our Reading Supported Living Service.

What will you be doing as a Team Leader?

As a Team Leader you will be working alongside the office team to ensure that service runs smoothly and ensuring we provide an excellent standard of care to all residents within the service. You will be ensuring that Support Plans, Risk Assessments, MAR charts, 1 page profiles and other paperwork are completed and updated on a regular basis. You will also be working alongside Support Workers supporting with direct care visits when required as well as completing monitoring checks including medication competency, spot checks and carers assessments.

You will also be working with clients to ensure they get the most out of care & support from Radis.

About Radis & The Service.

Radis was established in 2001, since then Radis has grown to become a leading provider of community based social care and support for thousands of vulnerable adults and children in England and Wales, focused on supporting people to live independently in their own homes and part of their local communities.

Our Reading Supported Living Service supports young people with in the area either in their own home in the community or at one of our supported living flats/houses. We support a range of different service users who live with health conditions such as mental health, learning disabilities, challenging behaviour as well as other health condition.

Shifts

Be able to complete a range of shift patterns such as

• 07:00 - 15:00
• 14:30 - 22:00
• Alternate Weekends

Requirements

• Most importantly we are looking for somebody that has the right values and have a genuine desire to make sure our clients get the best possible support
• You would of worked in the health and social care sector for a minimum of 1 year as well as worked in a similar Supported Living or Mental Health setting.
• Be willing to take part in an Oncall Rota
• Have access to Vehicle in order to travel between services with in the Reading area
• Currently hold or working towards a NVQ Level 3

Please note to apply for this role, you must have the right to live and work in the UK. We will request evidence of your immigration status as part of our recruitment process.

How To Apply

There's a few ways you can apply for this role, click apply on this job board or

• Email us your CV to harry.knight@radis.co.uk with the reference 206195

Radis Community Care is an equal opportunities employer and we welcome applications from all.

INDTL

Interviews are due to be held on 5th November 2024.

Are you passionate about making a difference and enjoy working as part of a larger team?

Are you eager to use your skills to provide excellent care and progress your career?

An exciting opportunity has arisen for a full-time Service Manager within the Community Mental Health Services for Reading, based between our sites at Prospect Park Hospital and Reading University. The role will consist of managing the Mental Health Integrated Community Service (MHICS) and the Short Term Team (STT) to provide an At Place offer to those accessing MH services in the Reading area

The benefits of joining our team include excellent learning and development opportunities, competitive pay and leave arrangements, flexible working opportunities, advanced IT enablement and support, childcare vouchers and so much more.

Reading is a vibrant and diverse town situated to the West of London. It has all the bustle one would want from a large urban conurbation and the tranquillity afforded by the Thames and the surrounding countryside.
• The post holder will be part of the senior operational management team within the Reading community based MH service and will take a lead role in developing the ‘At Place’ offer and implementing the ‘One Team’ approach.
• The post holder will work alongside colleagues in delivering high quality services for adults with severe and enduring mental illness. They will help provide leadership and direction in developing the capabilities of the team, with a focus on maintaining performance within the team across all areas of performance monitoring.
• Applicants will need to be enthusiastic and able to work flexibly and reliably to provide clinical and leadership support for the At Place Team in order to contribute to the delivery of outstanding care to our patients.
• Applicants should have the ability to think calmly and logically under pressure and have a positive attitude to maintaining high standards of work at all times, and able to demonstrate excellent communication skills. You will be quick to adapt to new situations, be able to work as part of a team but also possess the ability to work unsupervised, using your own initiative.
• Strong organisation skills are essential as you will be responsible for arranging the daily operation of our At Place services working alongside the multi-disciplinary team

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire. As an employer, we’re committed to offering an inclusive and compassionate environment where our people share in a sense of belonging and are supported to flourish.

Our values at Berkshire Healthcare are:
• Caring for and about you is our top priority
• Committed to providing good quality, safe services
• Working Together with you to develop innovative solutions

Your wellbeing is important to us. Some of the benefits of working for us include:
• Flexible working options to support work-life balance
• 27 days’ annual leave rising with service + opportunity to buy and sell
• Generous NHS pension scheme
• Excellent learning and career development opportunities
• ‘Cycle to Work’ and car leasing scheme including electric vehicles
• Access to a range of wellbeing tools and services
• Discounts at hundreds of popular retailers and restaurants
• Staff networks for race, diversity, disabilities, the environment and armed forces community to support equality
• Generous maternity, paternity, adoption and special leave
• Free parking across Trust sites



The “must haves” for this role:

1. Degree in relevant health/social care or equivalent qualification
2. Minimum of 5 years experience working in a community mental health team setting at band 7 or above.
3. Evidence of CPD and relevant training.
4. Experience in managing serious incidents and situations concerning safeguarding, risk management, complaints and formal investigations.

For further information about the role, please see attached job description and person specification.

We strongly encourage you to review how you meet the criteria in the person specification and write about this point-by-point in your supporting statement for the best chance of being shortlisted.

We are committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please don’t hesitate to call: Martin Gill on 01189605612 or email: reading.cmht@berkshire.nhs.uk (FAO Martin Gill) who’ll be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.


This advert closes on Sunday 13 Oct 2024

Proud member of the Disability Confident employer scheme

Job Description

Clinical Service Manager

Salary: Up to £45,000

Are you a compassionate and proactive Registered Mental Health Nurse (RMN) seeking an opportunity to lead and manage a multi-disciplinary team in delivering high-quality care to individuals with complex mental health conditions? If so, we have an exciting opportunity for you to join our client's team as a Clinical Services Manager. This role requires a strong clinical background, exceptional leadership skills, and a commitment to providing patient-centred care.

To be successful in this role, you will need:

• A Registered Mental Health Nurse (RMN) qualification and valid UK NMC Pin
• Extensive experience in working with individuals with complex mental health conditions.
• Proven leadership and management skills, including the ability to lead and motivate a multidisciplinary team.
• Strong understanding of clinical governance and quality improvement principles.
• Excellent communication and interpersonal skills, with the ability to build effective relationships with individuals, families, and external stakeholders.
• A commitment to promoting diversity, equality, and inclusion in all aspects of service delivery.

As a Clinical Services Manager you will get:

• Company pension scheme
• Life assurance
• Subsidised meals
• Onsite parking
• Well-being support
• Career development opportunities
• Childcare vouchers

As the Clinical Services Manager, you will be responsible for:

• Leading and managing a multi-disciplinary team of healthcare professionals to ensure the delivery of compassionate and person-centred care to individuals with complex mental health conditions.
• Overseeing the development and implementation of evidence-based care plans in alignment with best practice guidelines.
• Providing clinical guidance and support to nursing staff, including regular supervision and tailored training to promote professional development.
• Collaborating with external stakeholders, including community organizations and healthcare providers, to coordinate comprehensive care and support services for individuals with complex mental health conditions.
• Monitoring and maintaining high standards of clinical governance, ensuring compliance with regulatory requirements and professional standards.
• Contributing to the continuous improvement of services through the implementation of quality improvement initiatives and adherence to best practice guidelines.

Reference: WILL78872/DB

INDNUR

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Deputy Service Manager - Tilehurst £25,000 per annum.

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Deputy Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Deputy Service Manager to join us in leading our residential service in Tilehurst. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Deputy Service Managers will be responsible for managing a team of colleagues with the purpose of helping people to gain more independence in their daily lives. You could be developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing reports and generally assisting the Registered Manager in the day-to-day management of our service. You’ll never lose sight of why you choose to do this, as our Deputy Service Managers play a central role in team leadership and have a hands-on approach to care management.

You will also take part in the on-call rota (although this may be subject to change depending on the needs of the service).

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Deputy Service Managers having both the right experience and the right values. This is why at this service our Deputy Service Manager should have previous experience in a care management role as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

ABOUT THE ROLEAs a Head of Housekeeping at a Barchester care home, you'll help to create the warm and homely surroundings that are so important to delivering quality care and support. Leading a team of housekeeping staff, you'll ensure that every room and living space is maintained to the highest standards. The Head of Housekeeping role demands excellent attention to detail, but we'll also rely on you to motivate everyone in your team to be at their best. Put simply, you'll help to make your care home a shining example of a high quality care environment. ABOUT YOUExperience of housekeeping in a care home, hospital or hotel environment will be very advantageous for the role of Head of Housekeeping. We'll also look for a proven ability to lead and inspire a team. A caring nature and good communication skills are important as you'll often come into contact with other members of staff, residents and their relatives. REWARDS PACKAGEIn return for your dedication, you'll receive a competitive rate of pay plus our sector-leading benefits and rewards package including: Free training and development for all roles Access to wellbeing and support tools A range of retail discounts and savings Unlimited referrals with our Refer a Friend' bonus scheme Employee of the Month' rewards and Long Service Awards' And so much more! If you'd like to use your attention to detail and people skills in an organisation that provides the quality care you'd expect for your loved ones, this is a rewarding place to be.