Total 3 Manager level Customer Service job vacancies in Redditch, B98 7WG

We are now seeking for a Team Manager to join us on a permanent basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,212 per annum
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme

Exciting Opportunity: Locality manager

Setting: Residential care for adults with learning disabilities and complex behaviours

Location: Alvechurch, Worcestershire

Salary: £34000 to £36000

Brook Street Social Care are excited to have partnered with an established social care provider to recruit a full-time Locality Manager to lead a dedicated team, including team leaders, support workers, and a deputy manager within their established residential services in Alvechurch, on the borders of Worcestershire. In this role, you will work closely with adults of all ages who have learning disabilities, complex care needs, and may present challenging behaviours.

Key Responsibilities:

- Oversee daily operations, ensuring that care is personalised and responsive to everyone's evolving needs.

- Uphold high standards of quality and compliance within our services.

- Provide guidance and support to your team, fostering exceptional care delivery.

What they are looking for:

- Experience in a deputy or management role, particularly with adults with learning disabilities and challenging behaviours.

- Flexibility to adapt to the needs of our services.

- NVQ Level 4 or above, or QCF Level 5 in Management (or willingness to work towards it).

- Ability to meet the requirements for CQC registration.

- Availability for on-call responsibilities as needed.

- A full driving licence.

What they Offer:

- Competitive salary

- Genuine opportunities for career advancement within a growing organisation.

- On-call support to ensure you have the resources you need.

- Ongoing training and professional development.

- Staff incentive schemes with potential bonus opportunities.

Does this sound like the perfect challenge for you? If so, click apply now for immediate consideration.

We are now seeking for a Team Manager to join us on a 12 months FTC basis at our Redditch site.

You'll be leading a team of around 15 Planners and Desk Agents. Coaching and mentoring them to provide front line support to our clients, from receiving, processing and scheduling reactive and planned maintenance work orders. You'll manage the team to deliver the results from either a Planning or Desk perspective. In conjunction with your KPIs you'll provide accurate and concise reports of work order resolution status daily to senior management.

You'll be working with multi-clients and managing various projects at any one time. Coming from a fast-paced high-pressured background, you'll find it second nature to understand the complexities of the business whilst building rapport with your networks across all business areas.

You'll be a strong self motivated people manager with effective communication, problem solving and performance management skills. You'll be confident, self-motivated with a 'can-do' attitude. You'll have exceptional communication skills using different styles to deliver clear messages at all levels. You'll find it easy to adapt to change quickly and to the ever-changing priorities.

When you join us you will receive:

• Salary: £31,212 pro rata
• Up to 4% bonus scheme, subject to achievement of targets.
• Group personal pension scheme of matched contributions between 5% and 6%.
• 25 Days Annual Leave + Bank Holidays.
• Life Assurance
• Access to state-of-the-art training academy
• Funded Training Sponsorship Scheme
• Refer a Friend reward scheme
• Cycle to Work Scheme
• Health Cash Plan
• Up to 10% off B&Q/ Trade Point
• 20% off Nuffield Fitness and Wellbeing Centres

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.

Proud member of the Disability Confident employer scheme