Total 157 Manager level Customer Service job vacancies in WA - Remote - Port Hedland Region

Roles:

• Attending customers’ enquiry to meet customer satisfaction.
• Assist in system implementation, enhancement to system/work processes to improve the operation efficiency of the department.

Responsibilities:

• Received enquiry from customer. Check with Shipper and Liner on the charges, prepare quotation and email to customer;
• Open job in Smart Freight System after customer confirmed the quotation;
• Coordinate and check rate with Liner / Owner or Agent;
• Booking of Canvas and plan Vessel for Barge & Conventional;
• Update tonnage to the ship owner;
• Update shipping schedule with other liner and do booking to the liner once customer confirmed the booking date and prepare booking confirmation;
• Follow up with shipper on the Invoice, Delivery Order and Packing List;
• Check cargo and D/O with Jetty or Warehouse;
• To arrange transport with Transporter for delivery;
• Coordinate and assist on the Insurance and Fumigation on behalf of customers;
• Responsible to inform customers on the Estimate Time Arrival (ETA) and Estimate Time Departure (ETD);
• Update and follow up shipment with destination agent and customer for shipment (Port to Door);
• Follow up the door shipment on behalf of customer until reach the destination;
• Prepare Monthly Objective Report and submit to Assistant Manager for checking;
• Perform any other jobs as assign by superior / management when required from time to time.

Qualifications:

• Possess at least Higher Secondary/STPM or Diploma in related field.
• Minimum 2 years of working customer service/documentations/operations experiences in forwarding/shipping environment;
• Multitasking with effective communications and time management skills;
• Excellent reporting skills;
• Good personality and positive working attitudes, responsible, self-discipline and dedicate to work.

Perks & Benefits

• Additional leave and holidays
• Paid time-off
• Earned wage access (EWA)
• General outpatient benefits extent to spouse and children
• Dental/optical care reimbursement
• Group health and surgery insurance
• Performance incentives
• Casual dress code
• Regular team activities
• Personal development opportunities
• Paid training and development

This position has job functions that must be executed within specific geographic locations. The official duty station is a federal facility, leased space, or an alternative worksite (typically the employee’s home) within the specified geographic area. Although you must reside and perform the job functions in the specific geographic location, it will not require you to report to the agency worksite on a regular and recurring basis.

• Senior project manager with responsibility for overall project management of prospectus level or equally complex or precedent setting projects. Leads the development of the most major, politically sensitive and complex project plans including methodology, resource requirements, timelines, priorities and budget impact. Directs and performs budget planning. Establishes evaluation criteria and measurements to assess projects. Prepares timelines for project completion, implementing a system for review, control, and reporting on project status.
• Ensures that projects delivered meet agreed to customer requirements. Manages all aspects of the of the project's finances. Ensures the latest trends and state of the art technologies in facility design, construction, alterations, space management, contracting, negotiations, and knowledge management are applied. Independently develops innovative solutions to address unanticipated project complications.
• Ensures the completion of project documents and makes certain they are uploaded into all necessary systems of record in order to track established performance metrics and historical trends. Conducts and documents lessons learned analysis.
• Negotiates and coordinates project plans, budget objectives and schedules with customer agencies to establish and/or manage customer expectations. Informs customer officials of project status and any requirements for additional agency initiated action.
• Works with stakeholders and key leadership in various Federal agencies, State and local governments, non-profits, community organizations, special interest groups, and environmentalists. Maintains and/or oversees continuous contact with Federal, State and local officials, and the media (in coordination with Public Affairs) with regard to project issues and status. Briefs key leadership on costs, impact, feasibility, alternatives, issues, recommendations and status of project development and implementation.
• Leads and facilitates the efforts and expertise of a wide range of disciplines. Serves as a mentor for team members and others.
• Directs the acquisition and management of large numbers and types of contracts supporting all aspects of leasing and/or Federal construction projects. Monitors progress and evaluates performance against contract requirements.
• Prepares or assists the Contracting Officer and/or the COR in the preparation of statements of work, determinations, findings and solicitation documents.
• Negotiates the business transaction with customer agencies, including utilization rates and financial obligations; develops complex, accurate requests for funding and tracks financial obligations and expenses throughout the planning, execution and close-out of projects.