Total 24 Manager level Customer Service job vacancies in Wareham, Dorset, BH20 4AA

Landmarc Support Services, a leading provider of facilities management for the Ministry of Defence, are entrusted with the responsibility of maintaining and managing the Training Area and Ranges across the UK ensuring they are safe and fit for purpose for military training exercises.

We are currently seeking a dynamic and knowledgeable Team Manager (Ranges), this exciting role is about more than just management; it's about making a tangible impact on the operational success of training environments critical for our armed forces. In this position, you will directly contribute to the readiness and efficacy of military personnel, all while fostering a safe and robust training setting.

This role covers both:

Bovington Training Area (BH20 6JA)

Lulworth Ranges (BH20 5QF)

Package Description

Landmarc will provide you with a competitive salary; in addition to this, we also offer the following main benefits, amongst many others:

Pension

Landmarc offers all employees an opportunity to join our company stakeholder pension scheme, whereby the company will contribute up to 8% of the employee’s salary.

Holiday

Employees are entitled to 25 days’ pro rata during each year of employment plus public holidays. Three extra discretionary days added to our annual leave allowances at Christmas.

Annual leave allowance will increase in recognition of your continued service.

Holiday purchase – purchase up to 10 more days’ holiday to use throughout the year.

Other benefits

Edenred – employee savings scheme

Annual salary review, in consultation with the recognised Trade Unions

Life assurance insured for three times your annual salary, to help the loved ones

Reimbursement of professional fees and on-going training

Health Cash Plan – All employees can join. You can also add up to four children under the age of 24 to your policy

Family friendly policy

Sick pay - After 6 months of service

* Application updates may be sent to you via email, please ensure you check your emails regularly. Please note, some emails may arrive in your junk mail folder

Main Responsibilities

Line manage a multi disciplinary team

Oversee the management of the day to day workloads to ensure that work orders, PPM’s and range documentation are completed to the necessary standard and on time.

Conduct routine inspections to identify maintenance tasks and ensure training areas are fit for purpose

Oversee the use of resources and equipment (plant, vehicles etc.)

Manage the production of risk assessments and method statements for various tasks as required.

Oversee the management of usage and bids, as well as carry out routine inspections to identify any maintenance tasks.

Support with the management of any bought in services or contractors.

Identify best practice and promote continuous improvement in line with legislation, industry standards, contract requirements, environmental best practice and compliance

Handover/ take back of facilities with service users including providing information on ‘maximising’ the use of the facility and camp.

The Ideal Candidate

What you know

Knowledge of management theories and techniques and proven people management experience.

Knowledge of Health & Safety, Training Area and Facilities Management systems, such as CoSHH, manual handling, risk assessments and safe systems of work to IOSH Managing Safely level.

Knowledge of military stores accounting and waste management, range assignment instructions, range standing orders and JSPs.

Knowledge of Environmental legislation and compliance gained through IEMA, other National General Certificates, or relevant experience.

Understanding of Key Performance Indicators (KPIs) and contractual requirements.

Experience of communicating with customers.

Knowledge of workload scheduling and work order processes, preferably in a multi- tasking environment.

What you can do

Highly developed people management skills including providing feedback (both positive and constructive) to ensure teams are motivated and engaged.

Plan and deliver service requirements to tight deadlines and appropriate quality standards

Scrutinise and prioritise all necessary purchases and manage budgets to best advantage

Communicate clearly with people at all levels

Drive continuous improvement, including maintaining your own up to date knowledge of essential operating systems and industry standards

Performance manage individuals, teams and outputs by utilising appraisal processes and other management tools.

Good general IT skills and a working knowledge of relevant MS packages.

Please find an attached Role Profile for further details of this job below.

If you are viewing this advert from an outside job board please visit our Careers Hub website to review the attachment - https://careersearch.landmarcsolutions.com/

About The Company

Landmarc provides the support services that enable Armed Forces from around the world to prepare for frontline military operations across the UK Defence Training Estate (DTE). This includes maintaining and delivering safe and sustainable infrastructure, managing and operating training areas and ranges and delivering multi-million pound projects to improve vital training assets.

By joining Landmarc you will be supporting our vision to provide the best training experience we can for our Armed Forces. We are the first and only Special Purpose Vehicle to be contracted by the Ministry of Defence (MOD) as their Industry Partner on the UK Defence Training Estate and the only company that is solely dedicated to the UK DTE, delivering essential support services since 2003.

Join us as a Project Manager

• Join the Operations Centre of Excellence in a high profile and influential role that will deliver the five year strategic vision for Operations and transform the operational capability across the bank
• You’ll play a key role in driving change across Operations, and we’ll look to you to deliver goals on time, within budget and to the highest quality
• Hone your existing project management skills with excellent exposure at senior level and advance your career in this exciting, fast paced role in an innovative and inclusive team

What you'll do

In your new role, you’ll lead a work initiative, preparing, managing and providing reporting on all project plans, controls and resource plans. You’ll make sure that activities are in place to adequately prepare the business and engage all the appropriate stakeholders effectively to enable change to be implemented and handed over.

Additionally, you’ll be building and maintaining a positive working relationship with senior stakeholders across multiple franchises, domains and functions and at different levels of hierarchy and as part of this you’ll be required to produce executive level presentations. As well as this, you may lead a team of external suppliers, working closely with supply chain services for the appropriate supplier selection from our framework.

You’ll also be:

• Empowering and leading a team, often in multiple geographies, through the project lifecycle
• Identifying, tracking, managing and mitigating any project risks, assumptions, issues and dependencies
• Leading and defining project documentation and making sure that the solution clearly supports and is aligned to our strategic goals
• Tracking and reporting project costs and making sure that the project is completed in allotted budgets
• Making sure that all project deliverables satisfy the requirements and that they adhere to the agreed governance framework
• Shaping business cases or benefits realisation and securing funding via investment processes
• Addressing policy and control shortfalls and audit findings and implementing strategic solutions in response

The skills you'll need

You’ll need to hold an appropriate project management qualification, as well as have experience in change management. You’ll need experience of delivering change within a banking Operations team driving measurable business outcomes. You should be comfortable working with ambiguity and have the ability to pay keen attention to detail and a drive to understand emerging technical capabilities and how these might be leveraged by Operations.

It'll be ideal if you have experience of Agile processes and ceremonies as will be a familiarity with Model Risk governance.

You’ll also need:

• Experience of driving large scale automation or AI with a drive to understand emerging technical capabilities and how these might be leveraged by Operations
• Experience of analysing a broad range of data such as Operational, Technology, Finance and HR to support problem solving and decision making
• Strong organisational skills and the ability to produce executive level presentations
• Excellent interpersonal and collaborative skills with the ability to engage and communicate with multiple stakeholders at senior level across the bank
• Critical thinking skills, enabling you to cut through complexity, and make sound decisions and recommendations that are carefully balanced against risk

Team Leader - Bournemouth- £13.62 ph

Typical Shifts are: Monday - Sunday, working 5 shifts a week, flexible times depending on the rota

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Team Leaders with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Team Leader to join us in leading our supported living service in Bournemouth. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

As a Team Leader with us you'll be helping people to gain more independence in their daily lives, whilst assisting the Manager with the day-to-day supervision and management of the service. You could be allocating shifts, booking in training, inducting new colleagues, conducting supervision’s and appraisals, developing and updating care plans, ordering medication, ensuring the people we support are supported to manage their finances and day-to-day management of the service in the absence of the manager. You’ll never lose sight of why you choose to do this, as our Team Leaders are still at the heart of providing day-to-day support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Team Leader having both the right experience and the right values. This is why at this service our Team Leader should have previous experience in a similar role and a Level 3 in Health & Social Care as well as experience working with individuals with autism, acquired brain injury, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!
All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

Join us at NatWest Boxed as a Product Manager for the Customer and Enablers team.

We’re looking for someone to lead and be accountable for the success and outcomes of the banking as a service enablers team.

• You’ll be managing Product Owners and Business Analysts to maximise the impact of features that are developed working in partnership with Engineering Managers
• This is an opportunity for you to make your mark on the future of our NatWest Boxed Banking-as-a-Service proposition

What you'll do

We’re looking for a true leader who wants to take full ownership of their role. You’ll develop a vision for the direction of your Mission team to build all customer services, platform migration services and execution, and POS lending enabling services.

You’ll also be:

• Managing and coaching a team of Product Owners and Business Analysts to maximise the impact of features that are developed
• Working with wider teams to successfully execute a platform migration onto the services built within this domain
• Championing product ways of working in your teams and the wider organisation as part of the end-to-end product lifecycle, with time spent appropriately across discovery, delivery and measuring performance to enable us to be API first in everything we do
• Helping to foster a culture of experimentation and iteration in Natwest Boxed
• Ensuring that work is appropriately scoped, estimated delivery goals are understood and progress against goals is clearly communicated to business stakeholders

The skills you'll need

You’ll already be a capable and experienced Product leader with knowledge of how to drive customer value, meet deadlines on budget, and with the ability to demonstrate strategic talents. Your communication skills need to be excellent and you’ll have a commitment to succeed in everything you do.

You’ll also be expected to have:

• Strong product leadership, with some in financial services, core banking or microservices platforms
• Experience of building reusable microservices to scale across a number of consumers and user cases
• High attention to detail and a proven ability to manage multiple, competing priorities
• Experience leading successful consumer products from concept to adoption, with experience in all stages of the product life cycle

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Royal Mail is something special, a well–loved brand people can rightly be proud of. We have the assets, the infrastructure and the scale that others don’t, yet we are a big part of the communities we operate in, making billions of precious deliveries each year. Our people are at the heart of our business and are integral to helping us to utilise the latest technology and business approaches to optimise, automate and digitise our operations.

Job reference number 318949
Lead Customer Operations Manager
£43,677
- £48,045 (dependent on experience) plus £2000 allowance, potential 10% bonus and 25 days annual leaveFull time, PermanentInverurie Delivery Office, Constitution Street, Inverurie, AB51 4AA
At Royal Mail we deliver more.

ABOUT US
We believe great things are possible and we make them happen. Royal Mail impacts people and businesses in more than 71 million ways, daily. The only company that delivers to every address in the UK, we bring people closer together, help independent businesses grow and make large corporations work better, connecting companies and customers worldwide. We’re driven to take people further; to empower our customers and colleagues to make their futures whatever they want.

Shift Patterns
Monday to Saturday with rotating day off, hours between 07:00
- 15:12
- Flexibility is required to support operational needs.
THE ROLE
As a Lead Customer Operations Manager, you’ll be responsible for leading and developing a team of Customer Operations Managers (COM) to take ownership and accountability to deliver results across a balance scorecard. Whilst at the same time deploying significant transformational changes.
You’ll be the point of contact for external stakeholders and hold the responsibility through delegation, coaching and support to ensure all COMs complete tasks to time and quality, delivering the scorecard performance.
You’ll produce the weekly resourcing plan and ensure all COMs deliver towards this. Leading on safety will be key, ensuring each COM completes their safety tasks and the unit’s specific PIC tasks are accomplished, alongside confirming each COM is managing their fleet, and the unit hits overall targets.
Furthermore, you’ll also have full accountability for your Delivery team, you’ll work through the morning and into the afternoon and ensure the smooth running of all deliveries. You'll lead and inspire a team of front-line colleagues to work efficiently and provide excellent service at the doorstep. Being a great leader means creating a positive and engaging work environment, promoting inclusivity, and being a role model by living our values.
To ensure we reach our best with people management, resource planning and specialist project activity, you’ll also partner with Trade Union, taking the lead for the unit, to keep raising the bar as you coach your team to drive performance improvement. Delivering every item accurately and on time is crucial to who we are, you will play a major part in the trust customers have in us.
WHAT YOU’LL GET
We’re asking for a lot, but you’ll get a lot in return. First, there’s the 10% on-target bonus, generous holiday allowance, flexible working, pension scheme and an excellent parental leave policy.
Then there are all the excellent benefits that come with your role, such as free health and wellbeing support for you and your family through our Help@Hand service and a private medical assessment. MyBundle provides benefits such as the Cycle2work scheme, and corporate discounts including retail vouchers, travel & attraction discounts, gym membership and more.
There are also all the exciting career opportunities that come with leading a team and driving key decisions in one of the UKs largest employers. And that’s before we’ve even mentioned the great sense of pride you’ll feel from being part of one of the world’s most recognisable brands as we undergo a historic transformation, and transition from a letters business to a parcels business.
ABOUT YOU
Are you looking for a job that delivers more? When you join Royal Mail, you join an organisation that achieves something extraordinary every day. We’ve been trusted by the nation for more than 500 years. You’ll be at the heart of your community, vital to your team, and part of an organisation that delivers for the nation.
This is a role packed full of influence, challenges and responsibility, so we need someone who is flexible and can excel under pressure. Customer focussed, team player, results driven, inspiring leader – you know how to get the best out of our people and deliver the best to our customers. You can empathise, motivate, coach, and collaborate, and will relish the opportunity to be part of our historic transformation from a letters business to a parcels business, whether that’s through reduced cost, innovative work practices or data driven ideas. We’re looking to you to bring your skills and experience to make brilliant things possible.
NEXT STEPS
Ready to apply? Then complete your application online and submit your CV.  If successful, you’ll be invited to a face-to-face assessment where you’ll have the chance to showcase your abilities and passion. You’ll also take part in a capability-based interview and a short management scenario exercise – more details will be provided on the day.
Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.
Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place. This will allow you time to prepare, and ensure you have your best examples in mind. Royal Mail Group values both trust, and our people.


We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.
We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Monday 7th October 2024 . Please note, this advert may close early if the appropriate number of applications has been reached.

#LI-POST #RMG #DeliveryandCollections #LIMRT

Proud member of the Disability Confident employer scheme

Registered Manager (Nurse)
Poole, Dorset
Up to £75,000

I am looking for an exceptional person to manage a fabulous, purpose-built large care and nursing home in the beautiful town of Poole in Dorset. This is an exciting opportunity to manage a fantastic home and work with a great team of friendly staff.

Duties will include:

• Utilising leadership, role modelling and inspirational skills to motivate the team to deliver excellent quality of care
• Being the person in charge responsible for the day-to-day running of the Service
• Managing the effective use of resources, including the financial performance of the Service, and maintain high levels of occupancy
• Providing improvement, independence and choice for Service Users
• Complying with all regulatory and legislative requirements at all times and in particular the CQC for the Registration and Inspection of Nursing Homes and NMC guidelines
• Being a good role model for all employees, being approachable and providing a regular presence and visibility with all levels of employees
• Developing a culture of continuous quality improvement, using the framework of clinical governance
• Ensuring that the culture of meaningful activities is embedded in the Service and facilitated by the entire team

For this role you must have:

• Extensive experience of managing a large nursing home
• Experience of leading, developing and managing a clinical staff team
• A good working knowledge of CQC standards
• Excellent communication skills to engage effectively with service users, their families and colleagues, good interpersonal and working relationship skills are essential


For more information on this role, please call Elite on 01604 879345

Proud member of the Disability Confident employer scheme

The Role
The Deputy Manager will:
Supporting the Registered Manager to ensure the delivery of efficient, effective services, providing exceptional care, that meets and exceeds the diverse needs of the clients and all other stakeholders.
Responsibilities and accountabilities
Assume responsibility for the services provided by the home.
Provide a high standard of care and reablement to residents, based on the assessment of care needs and in consultation with the residents, their relatives and the care team.
Continuously evaluate the quality of care given, and regularly reassess the needs of residents in consultation with them, their relatives and the care team, and to effect change required to achieve planned goals.
Administer and order medicines in accordance with residents' needs and the home's policies and procedures.

Maintain necessary records and ensure the accuracy and reliability of the systems for administering medicines.
Liaise with residents' GPs and other relevant healthcare professionals such as but not limited to occupational therapists, physiotherapists, community nurses, etc.
Engage in care planning and implementation of care plans.
Work in partnership with residents' families and friends in planning, implementing, and reviewing care plans.
Enable residents to receive appropriate religious, cultural, emotional and psychological support.
Day-to-day running of the home
Take responsibility for the running of the home in absence of the Registered Manager. "' Assist the Registered Manager with the general management of the home working under their guidance and leadership.

Assist the Registered Manager to produce and maintain the operational policies and procedures needed to run the home effectively and efficiently and to achieve legal compliance.
Support the Registered Manager in their duties to ensure the home complies with all relevant legislation.
Assist the Registered Manager with the recruitment, appointment, deployment, training, and development of all staff employed by the home.
Provide support and professional supervision to all staff as appropriate and ensure they contribute to the best of their ability to the efficient running of the home and the creation of the right atmosphere.
Management of premises
Financial management
Assist the Registered Manager with the management of the home's financial affairs.
Assist the Registered Manager in maintaining administrative systems and financial records.
Person Specification

EDUCATION AND QUALIFICATIONS
Essential:
level 4 in Health and Social Care or transferable qualification of the same level.


KNOWLEDGE AND SKILLS
Essential:
Knowledge of writing and reviewing personalised care plans.
Responsive to resident’s needs.
Excellent interpersonal skills.
Ability to encourage and motivate others.
Develop and support staff and recognise individual talents and achievements.
Good listener.
Ability to advise.
Comprehensive knowledge of relevant legislation, regulation, and practice.
Good knowledge and understanding of the Care Act 2014, Care Quality Commission Fundamental Standards, Mental Capacity Act 2005, NHS and Community Care Act and Carers Act.
Health and safety legislation.
Risk assessment and Health and Safety.
Safeguarding adults.
Knowledge and Practice in administering medication.
End of Life Care.
Equality and diversity awareness.
Person Specification
Must haves:
• Professional Qualification and/or Management qualification e.g. DIPSW, DIPSSCM, DIP COT, NVQ4 or equivalent CSS with advanced counselling.
• Experience of working at a Management or senior level in a Day Service setting. • Participation in recruitment process
• Managing people through supervision and personal development review. • Health and Safety, risk assessment and management
• Assessing older people and people with a disability. • Developing care plans and completing reviews.
• Promoting services to the wider community. • Marketing
• Project Work
• Management of medication
• In depth knowledge of a wide range of medical conditions and their potential impact on a person’s independence in their daily lives.
• Legislation which impacts on the Community and setting e.g. NHS, Community Care Act, HSAW Act.
• National Care Standards.
• Knowledge of Safeguarding • Risk Assessment
• Staff Management
• Budget Management
• Manage and motivate staff • Promote service
• Communicate effectively both oral and written • Maintain records/report writing
• IT skills
EXPERIENCE
Essential
Knowledge and experience of running health and social care within a residential setting.
Detailed, comprehensive knowledge of all relevant legislation and other policies including Health and Safety and Adult Safeguarding requirements/procedures.
In depth knowledge of the Care Act 2014 • Relevant regulated service experience in a health and social care setting.
Working within a challenging environment with often competing demands.
Performance monitoring of operational services to ensure compliance with KPl's, regulatory and company performance requirements.
Achievement of targets, excellence, and quality in service delivery.
Effective management of budgets and resources.
People focused: Integrity: Development: Genuine: Teamwork:
You will keep your knowledge of technology and best practice up-to-date to ensure care staff engage with the most effective ways to deliver high levels of care.
The post holder will also possess the following attributes: Commitment to continuing professional development for themselves and the services they support.
Self-motivated, with a professional demeanour.
Thinks corporately, with a commitment to achieving a high standard of customer care and service. Approachable, with a calm and patient manner; whilst resilient and able to accept challenge.

Weymouth College is a General Further Education College situated on the stunning Jurassic coastline in Dorset. We are an ambitious college offering broad learning opportunities to our students who are at the heart of all we do.

We have an exciting opportunity to join our dynamic team delivering our commercial sports centre and lettings. Full time position to cover a range of shifts including evenings and weekends - a job share would be considered.

This is a senior position and an opportunity to influence the development and running of our services. Professional attributes and a passion for health and well being essential.

For an informal discussion about this role, please contact Lewis Stripp at lewis_stripp@weymouth.ac.uk

Job Title: Senior Marketing Manager
Salary: £200 Per Day
Hours: 37 Hours Per Week
Type: Temporary Ongoing
Location: Bournemouth, BH1
Start Date: ASAP
Work Pattern: Monday - Friday | 09:00am - 17:00pm | Hybrid Working

We are looking for a dynamic Senior Marketing Manager to join our client's team and lead their commercial marketing efforts. In this role, you will develop and deliver strategic marketing initiatives that enhance brand awareness, drive customer acquisition and retention, and generate income across various services. You will work closely with senior colleagues to align marketing outcomes with organizational goals and manage a team of marketing professionals to meet ambitious targets.
Key Duties and Responsibilities:

• Develop and implement a comprehensive marketing strategy in collaboration with the Head of Commercial Marketing.
• Provide strategic marketing leadership and advice for income generation, recruitment, awareness campaigns, and behaviour change initiatives.
• Lead and mentor a team of marketing professionals to achieve marketing goals and objectives.
• Oversee the creation and execution of marketing plans to meet organizational income targets and statutory service outcomes.
• Manage forecasting and KPI tracking for marketing campaigns and channels.
• Conduct soft market testing, tendering, and contract management for advertising contracts.
• Identify new income growth opportunities and stay updated on sector developments affecting service delivery.
• Foster relationships with internal teams (Creative Services, Communications, Web, Research, Insight, Procurement, and Policy) for integrated campaign development.
• Promote the use of data and business intelligence in marketing decision-making.
• Ensure compliance with relevant legislation and best-practice guidelines.

Requirements:

• Relevant degree or equivalent experience.
• Advanced professional qualification (e.g., CIM) is desirable.
• Experience in strategic marketing and integrated campaign management.
• Proven track record of effective people, change, and stakeholder management.
• Experience in media planning, buying, and using various marketing channels (web, social media, email marketing, video, print, etc.).
• Expertise in contract management, creative media buying, and marketing agency management.

If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk

Join us as a Production Support Head, Global Markets

• Join our Chief Digital Information Office in Commercial & Institutional, where we harness technology innovation, business agility and one-bank collaboration to push the boundaries of what’s possible for our customers
• The wellbeing and growth of our people is fundamental to our shared success, which is why we’re passionate about cultivating an environment that fosters inclusion and champions potential
• Our journey will be challenging and complex, but truly transformative – so if you’re ready to stretch your capability, gain unique experience and shape the future banking experience for generations to come, this is your opportunity

What you'll do

You’re joining a team that’s passionate about building on the foundations of our ‘one-bank’ approach to deliver simple, safe and secure solutions for NatWest Markets, enabling our people, clients and businesses to thrive.

As the Head of Markets Production Support, you’ll be making sure that platform integrity is maintained in line with the platform and technical roadmap releases, while managing demand from discretionary and mandatory change requests. You’ll be managing the technology response to production incidents including stakeholder engagement across trading and sales desk heads, driving improved resolution through early detection and monitoring. You’ll continuously improve the production environment and support team, driving the reduction of toil, increased automation and capacity planning. Alongside this you’ll deliver a robust application management and support service.

You’ll also be:

• Managing in-bound work requests and ensuring both efficient and effective prioritisation and scheduling of work against agreed business schedules
• Building a satisfied customer base by managing relationships with all business and technology stakeholders through prompt and effective communication and reporting
• Collaborating with and influencing colleagues, stakeholders and third party suppliers on the applications under management, ensuring the timely delivery of solutions which support the business
• Leading initiatives in one or more areas of specialist knowledge, across technology as part of a technology or bank-wide programme
• Ensuring safe production change, defining processes of deployment in close conjunction with development leads
• Driving post incident reviews, while promoting a culture of learning and sharing best practice

The skills you'll need

We’re looking for a leader with knowledge of production management methodologies and tools along with significant stakeholder management skills. You’ll also have previous experience in planning and resource management.

You’ll also demonstrate

• Technical knowledge, including platform, technology, products and domains
• Knowledge of relevant industry standard toolsets and processes, to drive up customer service within an IT environment
• An understanding of operational principles
• A broad and deep understanding of the F2B processes relevant to a global markets business, with a specific focus on Fixed Income and FX products
• Successful track record, leading a global team of significant size
• A passion for metrics and measurement to show improvement of processes through observable data
• Proven ability to identify and implement training needs
• Excellent leadership, communication and influencing skills

Job reference number 311648

Traffic Office Manager - Croydon Mail Centre - (CR9 4AA)

Salary starting at £38,303, 10% bonus potential, 25 days annual leave and pension

Full time, Permanent

Croydon Mail Centre, Croydon, CR9 4AA

This is an exciting time to join Royal Mail as we’re in the process of transforming towards a parcel led business. At the heart of this will be our National Distribution operation who move our parcels across a vast network throughout the UK. As a Transport Office Manager, you’ll facilitate the effective running of our transport office at Croydon Mail Centre

What does the role involve?
Reporting to the Distribution Manager, as a Transport Office Manager you will lead and inspire a front-line team of cxxx drivers of large goods vehicles (7.5tn and above). You’ll professionalise distribution, ensuring operational work plans are achieved and that our pipeline optimises the flow of parcels and mail, while maintaining compliance with business policies, national work plan and Standard Operating Procedures.

You will deliver results and a better service to our customers through your team by demonstrating trust in all colleagues. Using your excellent communication, influencing and stakeholder management skills, you’ll build effective relationships with key stakeholders, both internally and externally. You will achieve this working closely alongside our trade union representatives, by working together and delivering a great service every day, we can provide a first-class customer experience.

What skills and experience are we looking for?
As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Shift patterns: Monday to Friday from 13:30 - 21:42 (Flexiblity is required)

Application process
If you are interested in applying, please complete your application online and submit your current CV.

Assessment process
Your face to face assessment is designed to enable you to showcase your suitability for management positions within Royal Mail. You will take part in a capability-based interview and a short management scenario exercise more details of which will be provided on the day.

Benefits
In return, we offer an excellent salary and benefits package including an opportunity to gain a recognised CPC qualification. This will be an excellent opportunity for you to develop your managerial skills and you will be supported for future career development.

About Us

At Royal Mail we connect companies, customers and communities across the country, delivering a ‘one-price-goes-anywhere’, universal postal service to more than 30 million addresses. As one of the UK’s leading companies, we are focused on being recognised as the best delivery company in the UK and across Europe.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve.

We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

We are Forces family friendly and a Gold signatory to the Armed Forces Covenant. We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/

Closing Date: Tuesday 11th June 2024 Please note, this advert may close early if the appropriate number of applications has been reached.
Interviews expected: June/ July

#LI-POST #LIMRT #TransportManagement

Proud member of the Disability Confident employer scheme

Your new company
I'm working with the UK's leading developer and manager of retirement communities; they provide high quality homes to exacting specifications. This role is based ont he sunny south coast in their Bournemouth Head Office.

Your new role
As the IT Service Desk team lead, you will provide services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. You will act as a point of escalation for Service Desk team members when required and provide enhanced support and a 2nd level of incident investigation.

What you'll need to succeed
Education and Qualifications:

* ITIL v3/v4 Foundation qualification is desirable

* MCP certification would be desirable

Knowledge & Experience:

* 2+ years' experience of providing team leader support in a similar role

What you'll get in return

• Competitive salary and bonus scheme
• Company pension scheme
• Life Assurance
• Professional Subscriptions paid for
• 24 days holiday (rising to 28) plus Bank Holidays
• 2 fully paid volunteering days per year
• Health benefits such as Remote GP, 24/7 access to EAP Services (including counsellors and legal advisors) and eyecare voucher.
• Cycle to work scheme!
• Colleagues Benefit Booklet with a range of store offers discounts and promotions.
• Family Friendly Policies
• Excellent development opportunities.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Advertisement

Position: Insurance Manager
Location: Dorset
Department: Audit, Insurance, and Strategic Risk Management .

Job Description:
We are currently seeking an experienced and knowledgeable Insurance Manager to join our team in Dorset. As the Insurance Manager, you will play a pivotal role in leading the Insurance function within the Audit, Insurance, and Strategic Risk Management Department. Your primary responsibility will be to develop and implement comprehensive insurance arrangements for Dorset and Devon & Cornwall Police.

Key Responsibilities:

• Lead and manage the Insurance function, providing expert guidance and support to the team.
• Develop and maintain effective insurance policies and procedures in line with organisational objectives and regulatory requirements.
• Act as the primary advisor on insurance matters for Devon & Cornwall Police, Dorset Police, OPCC Devon & Cornwall, and OPCC Dorset.
• Ensure compliance with all relevant laws, regulations, and industry standards.
• Oversee the analysis of insurance risks and claims, implementing strategies to mitigate potential losses.
• Collaborate with internal stakeholders to assess insurance needs and identify opportunities for improvement.

Position Requirements:

• Bachelor's degree in Business Administration, Risk Management, Insurance, or a related field.
• Extensive experience in insurance management, preferably within the public sector.
• Strong knowledge of insurance principles, practices, and regulations.
• Excellent leadership and communication skills, with the ability to influence and engage stakeholders at all levels.
• Proven track record of managing complex insurance portfolios and delivering results.
• Relevant professional certifications (e.g., ACII, ARM) would be advantageous.

Why Join Us:

• Opportunity to make a significant impact within a dynamic and growing organisation.
• Competitive salary and benefits package.
• Supportive work environment with opportunities for professional development and advancement.
• Chance to work with a dedicated team committed to excellence in service delivery.

If you are a proactive and driven individual with a passion for insurance management, we want to hear from you! Apply now to join our team and contribute to the success of Dorset and Devon & Cornwall Police.

To apply, please send your CV and cover letter to Lewis.Ashcroft@servicecare.org.uk with the subject line "Insurance Manager Application."

Job title: Clinical Deputy Manager

Location: 47A Lindsay Road, Poole, Dorset, BH13 6AP.

Salary: Competitive Depending on experience.

Contract: 42 Hours per week.

Shift Pattern: Generally Monday to Friday , but some flexibility will be required in order to conduct night visits or weekend working to support the team.

Welcome Bonus: Should you be successfully hired into this role, we are pleased to be able to offer you a one-off Starter Bonus of £2000 as a thank you for deciding to join Bupa Care Services. The Starter Bonus will be paid to you in the next available pay run once you have completed four weeks' service and will be subject to deductions for tax and NI. Ts &Cs Apply.



We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.



You'll help us make health happen by:

• You'll oversee and assist all aspects of nursing care/activities within the home
• With the help of your team you'll create and update individual care plans for our residents, maintaining clear, accurate and up-to-date medication records
• It's imperative that the correct staffing levels are maintained through efficient management of rotas, you'll ensure adequate staffing is always maintained within the home
• Drawing on your clinical experience, you'll provide day to day support and guidance to the team - promoting our residents' independence, choice and dignity
• You'll build lasting relationships with the residents and the people they care about, as well as caring about the home itself - fostering a sense of community
• Creating and developing strong relationships with local partners, you will liaise with these partners, playing an important role in raising the care home's profile in the local area and beyond

Key Skills / Qualifications needed for this role:

• A Registered Nurse with a valid NMC pin and a genuine commitment to adhering to the NMC Codes of Conduct and expanding your professional development
• With a real understanding of the benefits that the right nursing care can bring to resident's lives, you'll champion independence, choice and dignity by delivering the highest quality care to our residents
• You'll possess up-to-date knowledge of tissue viability, infection control and care planning
• An effective communicator who's able to build strong and honest relationships with residents and their families
• You're a natural leader, someone who's ready to share their clinical experience - leading and mentoring a team, able to delegate effectively and promote excellent customer service and relationships
• Someone with excellent time management who can effectively prioritise their workload
• A respectful and compassionate team player with the belief in giving your personal best

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Quick, easy access to support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support - all available via one phone number 24/7
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Free meal on every shift
• 33 days holiday
• Paid breaks
• Free parking
• Sick pay
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Interest-free annual travel loan to enable the purchase of public transport annual season tickets
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• NMC annual pin payment (£120) reimbursed
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.