Total 10 Manager level Customer Service job vacancies in sunderland sr4 7tp

Sunderland Care and Support are a provider of high-quality care who are passionate about supporting adults with learning disabilities in Sunderland. We are seeking to recruit a Team Leader into our Supported Living Services who is able to encourage a workplace culture based on respect and dignity for those in need of care and support.

The service is in our Physical and Complex supported living division and provides 24/7 staff provision and is designed to encourage customers to participate within their local community, develop a wide range of skills and maintain a tenancy within the city of Sunderland. Customers within our Supported Living Services have a diverse range of care needs and require a wide range of support.

The Role
We are looking for an experienced individual who can lead and motivate a team of support workers to build a sense of community, encouraging our customers to have a voice, share their views, have choice, and feel at home. Preferably qualified to at least NVQ/QCF Level 3 in adult social care, with demonstrable experience of caring for and supporting adults with learning disabilities, you will also have experience of supervising and leading in a care setting.

Key Responsibilities and Accountabilities
As Team Leader your role will be to provide support to an agile Service Manager, Team Leaders are responsible for the smooth and safe running of the service, including managing and creating the monthly rotas, updating and managing care plans, supporting and supervising support workers, including inducting new team members, as well as overseeing reporting such as medication records and health and safety checks. Team Leaders are also expected to work jointly with other professionals to ensure customers receive support which is designed to meet their own personal need.

Working with the Care Co-ordinator, the Team Leader will ensure that we provide high quality, person-centred care and support, supporting practical, social and spiritual needs, leading the service delivery in the house in line with Sunderland Care and Support values and standards and the requirements of the Care Quality Commission [CQC].

We are keen to recruit someone with the integrity who can help us ensure our company values are at the heart of everything we do. Our values are:
Excellence – Deliver the best outcomes and high-quality service through the dedicated effort of every team member.
Teamwork – Value the contributions of all, blending the skills of individual staff members in partnership and collaboration.
A good place to work – Enjoying our role each day through enhancing the lives of those we serve, through creative ideas and the unique talents of each employee.
The job is extremely rewarding and in return we offer:
37 hours per week
A starting salary of £ (pro rata)
Designated rota pattern
Excellent training opportunities
A pension scheme
Generous annual leave entitlement
Career development opportunities
A positive and rewarding job role and culture
Work shifts on a rota including daytime, evenings, weekends, and Bank Holidays
Please ensure you refer to the Job Description and the essential and desirable criteria in the Person Specification when completing the online application form, as this information is used to select candidates for interview.

Please note that all communication regarding your application for this post will be sent to the email address that you registered with North East Jobs. We will contact shortlisted candidates by email to confirm the arrangements for interview and an online assessment (if applicable). Please check your email inbox after the closing date for notification, as you will not be notified by any other means. Please remember to check your junk/spam folder.

Following our shortlisting process, we will contact candidates to arrange an appropriate time to carry out a face to face interview.

If you are successful following the interview process appointments will be made subject to two satisfactory references and DBS check.

Please note CVs or covering letters will not be accepted.

For more information on Sunderland Care and Support, please visit our website;
https://sunderlandcareandsupport.co.uk

Job Purpose To provide visible and confident leadership as a member of the Management Team. Responsible for delivery of high quality, safe and effective mental health support services. Leading continued innovation, integration and transformation of front-line services in support of the organisations mission, values and strategy. Promote the profile and reputation of MHM by building and maintaining positive relationships with a wide range of stakeholders, including commissioners, relevant professional networks and people accessing services, and keeping up to date with best practice in the field. The Head of Mental Health Support has delegated authority from the Board for the day-to-day management of the functions within their control, in line with the parameters detailed in the current Schedule of Delegation. Main Duties and Responsibilities Leadership To act as a role model within the organisation and as an ambassador externally, demonstrating the vision, values and competencies of MHM. Work collaboratively as an active member of the Leadership Team and deputise for the Director of Quality and Operations as requested. Provide motivational leadership and effective management to direct reports and their teams. Maintain a contemporary understanding of services across MHM in order to promote all services and respond positively to opportunities across the health and social care sector. Lead on business planning, objective and budget setting for services within the portfolio in line with corporate guidance and organisational priorities. Contribute to the development, design and implementation of management and support practices which facilitate a geographically dispersed organisation that operates services 24 hours a day. Manage specific projects and change management processes as appropriate and requested by the Director of Quality and Operations. Act as a member of the Senior On-Call Team on a rotational basis. Service Delivery Provide clear and visible leadership to services ensuring that colleagues understand MHMs strategic direction and priorities and their own contribution to this. Responsible for effective management of own budget and ensuring managers of delegated budgets are working to appropriate authorisation levels, all variances are addressed, and each service remains financially viable. Be the operational lead for service mobilisation plans to establish and deliver new services in line with contractual requirements and bid promises. Responsible for effective management and development of colleagues through implementation of supervision, appraisal and personal development plans which encourage engaged and productive teams and opportunities for progression. Ensure all services use appropriate CRM systems to accurately capture and collate relevant data. Lead on the development of relevant policies and procedures for services and ensure all colleagues understand and implement these together with organisation wide policies. Manage and monitor implementation of safeguarding policy and practice so that teams work to the highest safeguarding standards and MHM clients are effectively safeguarded. Responsible for effective incident reporting within services, together with review and sharing of learning across all service areas. Share risk information with senior colleagues at an early stage to enable effective mitigation and management. Responsible for effective information governance in services, ensuring teams understand their responsibilities in protecting and managing client data. Oversee effective management of premises and that colleagues understand and meet their responsibilities in terms of health and safety so all environments are safe for teams, people accessing services and visitors. Performance and Quality Management Ensure effective performance management is embedded for teams and services and that appropriate reporting and monitoring systems are in place to meet both internal and external requirements. Responsible for regular monitoring of contracts and service level agreements, with commissioners, ensuring services deliver to contract, meet all performance indicators and evidence positive outcomes and best value. Maintain up to date knowledge of best practice and ensure this is shared to drive practice improvement and service development across all areas. Create and embed a culture of continuous quality improvement, including a regular cycle of audit across services in line with MHMs corporate framework. Engage with MHMs business support team to support the development of quality and practice leadership and delivery of high-quality responsive services which meet local commissioning needs. Business and Partnership Development Maintain an objective and innovative position in reviewing service delivery models and play an active role in service design/redesign and development. Act to implement further development and integration of digital approaches to service delivery which keep MHM at the forefront of new service models. Encourage innovation from within operational teams to address gaps in services, develop original ideas and solutions that respond to requirements of people accessing services and commissioners. Create opportunities for service development through integration of MHM services, building on knowledge, skills and competencies. Act to influence through effective and collaborative relationships with commissioners and other stakeholders, creating an open dialogue which supports future service growth opportunities. Implement effective co-production strategies to give a voice to those who access services and to support service design and development. Support in the development and completion of tenders/bids and attend tender presentations/meetings as required. All colleagues have a responsibility to undertake training and development as required. They also have a responsibility to assist, where appropriate and necessary, with the training and development of fellow colleagues. All colleagues have a responsibility of care for their own and others health and safety

THIS ROLE IS AVAILABLE FOR QUALIFIED NURSES ONLY

About the Role

The Home Manager is responsible for the care and commercial management and profitability of the Home in accordance with Maria Mallaband Care Group policies and procedures and all external regulatory requirements.

This includes the efficient and effective day to day running of the Home, developing exceptional personalised service for every service user and their loved ones, management of all staff and developing positive working relations with external stakeholders. This is a fundamental role within Social Care.

All our Management roles come with a competitive salary package plus a bonus based on KPI’s. (This will be discussed in full at interview)

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

For any Home Managers looking to relocate for their next role, we offer a £2000 relocation package. (T&C's Apply)

About You;

We are looking for a Home Manager with the following skills, qualifications and experience:

• A qualified RGN/RMN with a valid NMC pin number
• Previous experience working as a registered home manager in a Care Home environment is desirable but not essential.
• A committed and organised approach.
• We require an excellent communicator with experience in leading and motivating staff members.
• A good understanding of Regulatory Compliance and the ability to demonstrate delivery of a quality service

If you would like to use your care experience and people skills in an organisation that provides the best quality care you’d expect for your loved ones, then MMCG is a rewarding place to be.

Our Benefits;

• Discretionary bonus linked to Care Homes and individual performance
• Private medical cover (Bupa) single cover company funded*
• 4x salary life assurance – company funded after 6 months service
• Pension Scheme with Royal London
• Personal car leases via salary sacrifice**
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• Early Pay – Access to earned pay prior to payday
• 25 days holiday plus bank holidays
• Holiday Flex – purchase additional holiday**
• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

Barnes Court

Rated 'good' by CQC in November 2019 and awarded 'gold' standard by Sunderland City Council. Barnes Court is a versatile care facility providing nursing, residential and respite care for the elderly, alongside specialist dementia and dementia nursing care and supported care for adults with physical disabilities. Purpose-built to meet residents’ needs, facilities include spacious lounges and dining areas on each floor, hair and beauty salon, restaurant standard kitchen, games room, and a combined activities room and bar area where residents and their families and friends can have fun and socialise. The care staff at Barnes Court take care of all the sensitive healthcare needs of residents while respecting their need for an independent and dignified day-to-day lifestyle.

Proud member of the Disability Confident employer scheme

Job Title: Customer Care Team Leader
Location: Remote
Salary: £29,592 per annum
Hours: Monday – Friday, 40 hours per week

Established in 2003, Utilita is the UK’s first – and still only - energy company created to help customers use less energy, by giving them better control via digital technology. We are a pioneer in smart technology, that empowers households to use and waste less energy, which is good for our customers pockets and the planet.

Are you an experienced customer service leader or looking to move into managing a team?

If yes, then we have a fantastic opportunity for you to join our Contact Centre!

What does this role involve? 

As a Customer Care Team Leader, you and your team will be responsible for delivering exceptional customer service to our prepayment customers.

Day to day, you will;

coach and develop staff to be the best they can be;
oversee department KPI’s and SLA’s to ensure they are met;
manage and resolve any escalated queries from your team;
ensure company policies and procedures are adhered to at all times;
work closely with internal departments.
Who are we looking for? 

As a people manager, you know what it takes to motivate and empower a successful team. Therefore, you will draw upon your leadership skills to train and develop staff, helping them to be the best versions of themselves.

You will be business focused, with the customer always front and centre and have experience in creating efficiencies and business improvements. You will be a good listener and be able to show empathy and understanding of differing customer needs.

You will be approachable and adaptable and willing to roll up your sleeves when needed.

Our employees, just like our customers come from all walks of life, and we’re fuelled in championing diversity, inspiring an inclusive culture, and enabling an environment where you can be your authentic self.

What can we offer you? 

The Important Things! (FYI Benefits available from your first day!)

Bonus Scheme – we offer a structured bonus scheme which is made up of personal and business elements. The personal portion is tied to our three core values, which are smart, fairness and sustainability.
Career progression – we want our staff to build up and grow their careers with us. To help you achieve this, we offer training or a clear progression pathway to help you achieve your goals, which is why we have been ranked in the UK’s top 40 ‘Best Workplace for Development’ 2024 awards.
Win tickets! – we run exciting competitions to win tickets to shows across the country at our sponsored arenas, which include Cardiff, Sheffield, Newcastle and Birmingham! As well as access to tickets at various sporting arenas in the UK, including cricket at the Utilita Bowl!
Time off – we all need time off to recharge the batteries. We give our staff access to 25 days annual leave plus bank holidays.
Wellbeing – your wellbeing is very important to us, we give access to you and one other to our partnered Unmind App, where you can watch or listen to videos and podcasts or get hints and tips to understand and improve on your mental wellbeing.
Health care scheme – this includes dental, eye care, treatments such as MRI scans and diagnostics health consultations, making it quicker and easier to get a diagnosis!
Employee Assistance Programme – giving you access to a dedicated GP line making a GP appointment quicker, counselling support, legal and financial advice 24/7 365 days a year.
Exclusive packages – we have access to a range of discounted offers for home Sky TV and broadband packages.
Giving back – we offer all our staff a paid volunteering day every year to give back to the community. Plus, the chance to be involved in various fund-raising opportunities.
Death in service – we pay twice your annual salary to your designated next of kin, giving them peace of mind should you sadly pass away during service.
Pension – we contribute 4% of your salary when you contribute 5%.
About us  

We are the energy company of choice for over 800,000 homes across the UK, who enjoy more visibility and control of their energy usage thanks to Utilita’s award-winning app and smart meters. Our customers use around 11% less energy than the average bill paying household.

Since installing Britain’s first smart meter in 2008, we’ve used the latest technology to give our customers more visibility and control of their energy usage than ever before.

Utilita is celebrated for its unique approach to doing energy better – including winning the Utility Week Cost of Living Award 2023. We are also a certified Great Places to work company!

Utilita is committed to its operations to be net zero by 2030. As the first energy supplier with a live carbon dashboard, we believe “what you can see, you can save”. Our dedication to educating customers on the cleanest and greenest ways to use energy is unmatched, making sustainability not just a goal, but a core value.

Our core values are powerful, yet simple: Fairness, Smart and Sustainability!

The Luxion Group comprises of the following companies – Luxion Group Ltd, Utilita Energy Ltd, Luxion Sales Ltd, Utilita Field Services Ltd, Procode Technology Ltd and Canary Care Global Ltd.

Please see attached job description for more details or to discuss this post contact the Head of Complex Care janhemingway@nhs.net.

To be responsible for the operational management of a Trust-wide Occupational Therapy service in collaboration with the Occupational Therapy Head of Service (HoS). PLEASE REFER TO ATTACHED JOB DESCRIPTION FOR FULL DUTIES OF THE ROLE.

Our client based in Tyne and Wear are currently recruiting for Consultant Project Manager to join their team as soon as possible.

This is a full time, hybrid, permanent role offering £40,000 per year.

The purpose of the role is to lead projects and be responsible for all aspects of service delivery from inception to completion.

Responsibilities:

• Management and leadership of projects both pre and post-contract across a number of sectors including, but not limited to Housing, Education and Local Government
• Financial management of own commissions
• Lead on major project management commissions, taking responsibility for all aspects of service delivery
• Preparation of contracts for commissions
• Ensuring that client objectives are met and that projects are delivered to time and cost targets and the appropriate quality standards
• Provide Employer's Agent / Contract Administrator services;
• Carry out the appointment and co-ordination of other consultants and contractors where required

Requirements:

• Minimum of 3 years for a construction related organisation
• A proven track record of managing own successful projects in the construction industry
• Knowledge of Design & Build, warranties, and agreement for leases
• Experience of the whole project cycle, able to operate in the initial conceptual design stage and at each design in between

If interested or want to know more, please feel free to get in touch on 01772 208967 or via email at james.glover@servicecare.org.uk

Protective Care Group specialise in providing a level of support that local authorities are often unable to; support that makes a real difference to young people’s quality of life and future prospects.

Like the sound of this? Here’s a little more about us and what we do:
•Deliver bespoke and tailor-made support for young people with complex needs, particularly those exhibiting challenging behaviour.
•Founded because of a personal connection to what we do.
•Caring and supportive culture.
•Rapidly growing group with lots of opportunities for progression – no better time to join us if you’re ambitious!
•Support is provided in solo residential placements only, giving you the opportunity to focus your efforts on one young person and hopefully see for yourself the difference you are making.

To help us take our ability to make a difference to the next level, we are looking for a forward-thinking and proactive Manager to guide established teams through the Ofsted registration process. Once registered, you will:
•Continue to deliver unwavering support to your team so we can ensure we consistently exceed regulatory standards set by Ofsted and deliver the most effective person-centred care to our young people.
•Play an active part in the recruitment process.
•Onboard and induct new team members.
•Carry out supervisions, 1-2-1s and appraisals.
•Ensure teams are supported, motivated, skilled, knowledgeable, and happy. You could be leading up to 2 teams.
•Manage finances and resources with the teams.

Our Placement Manager will have:
•At least 2 years’ experience working within a residential childcare setting, within the last 5 years.
•Current experience in a leadership role within a residential childcare setting and have held this role for a minimum of 1 year.
•Knowledgeable and experienced in working under relevant legislation and policies, such as Children’s Homes Regulations, Children and Families Act, Social Care Common Inspection Framework, Health and Social Care, Person Centred Planning and Safeguarding.
•A Level 3 in Residential Childcare.
•A Level 5 in Leadership and Management for Residential Childcare.
•We are hiring multiple placement managers across the North East of England, you may not necessarily be hired in the location you have applied for.
•This role will be based at the placement you are managing, so you need to happy and comfortable to work on-site full time.

What we can offer our Placement Manager:
•Genuine career progression within our leadership team.
•Lots of training courses and annual refresher training.
•Regular appraisals, supervisions, and access to our free counselling services.
•A generous salary.
•Paid holiday.
•Company pension scheme.
•Monday – Friday regular office hours, but there might be occasions when you’ll need to cover for other staff, so flexibility is key.

Our recruitment process will be supportive, informative, thorough, and hopefully enjoyable! If selected, you’ll have a first stage telephone interview, a second stage interview over Microsoft Teams then if successful at that point a final stage interview.

Do you have a passion for football and sport? Our client are top of the league when it comes to 5-a-side with 43 football centres throughout the UK. Not all 5-a-side pitches are created equal which is why they have all-weather 5-a-side arenas just like Europe’s top clubs!

The Role

We have a fantastic opportunity for a self-motivated General Manager at our clients 5-a-side complex in Sunderland. The General Manager is a hands-on role and you will have full control of the sales and operation of the site as well as managing, training and developing of the team.

General Managers must be sales focused and will be responsible in achieving maximum capacity whether through repeat customers, marketing or enticing corporate businesses to join a league. The position entails working flexible hours to provide management cover at all times with shifts.

The Candidate

The ideal candidate will have the following:

· Experience working towards financial KPI’s – the centres are based on financial performance, the number of league games, the number of standard games, children’s parties, bar takings and the % of games played.

· Excellent interpersonal and communication skills – you will need to build a good rapport with customers, team captains, local schools and football coaches.

· Organisation and management skills– you will be responsible for a range of internal staff from reception to referees, as well as working towards sales targets.

If you are currently the general manager of a multi-function leisure environment such as a bar, restaurant, nightclub, hotel, bowling alley, cinema, pub, bistro, gym, leisure centre or sports club – this could be the role for you!!

Deputy Head of Service: Residential, Short Break Care, Supported Accommodation and Care Experienced Services

Grade 11 - £56,952 - £61324 per annum

Together for Children works on behalf of Sunderland City Council to deliver children’s services in the city and is an Ofsted rated Outstanding service.

Reporting into the Head of Service, you will provide strategic leadership, vision, and direction to the Social Care Children’s Homes Short Break Care, Supported Accommodation and Services for Care Experienced Young People in line with the company’s vision and priorities and to ensure that they are embedded within the service. You will also assist and act as a deputy for the Head of Service.

For informal discussion please contact Sharon Willis, Head of Service by email: sharon.willis@togetherforchildren.org.uk

We have:
An extremely attractive and competitive salary
Up to 31 days annual leave
Flexible working arrangements and an agile working policy.
A hybrid model of working; this model has proved invaluable and popular with our staff as it ensures they receive a high level of face-to-face support and supervision.
Free onsite parking.
Access to the Local Government Pension Scheme & local authority. continuous service terms and conditions also apply.
A flexi scheme.
An excellent health and wellbeing programme. Together for Children is committed to safeguarding and promoting the welfare of children and young people. We expect all staff to share this commitment and an Enhanced Disclosure and Barring Service (DBS) disclosure will be sought along with other relevant pre-employment checks.

As part of this commitment, we work collaboratively with our established employee networks:

• Accessibility Network
• LGBTQ+ Network
• Racial Equality Network
Armed Forces Network
We welcome and encourage job applications from candidates regardless of their age, disability, gender identity, sexual orientation, religion, belief or race, and background.

If you have a disability please do reach out to our Accessibility Network Chair to hear how we can support you during the recruitment process and if you are successful, in the workplace
peoplesupport@togetherforchildren.org.uk

Closing Date - 21 January 2024

Interviews will be held – week commencing 5 February 2024