The following duties are required of the position; they include, but are not limited to:

• Planning, organizing, developing, implementing, controlling, and refining comprehensive patient management/clinical support within clinic.
• Demonstrated success with utilization of evidence-based methodology in improving patient care outcomes and quality of care.
• Demonstrable success with implementing inter-disciplinary Telehealth Programs
• Provides services, technical counsel, and leadership guidance necessary to section staff. to meet the care and treatment needs of patients within the clinic.
• Should be a forward-thinking provider who embraces primary care delivered via Patient Aligned Care Team (PACT) model.
• Maintain records of meetings that include reports of conclusions, data recommendations, responsible person, actions taken, and an evaluation of effectiveness of actions taken as appropriate.
• Develop policies and procedures to assure effective management, ethics, safety, communication, and quality within the section and between Primary Care and other services as appropriate.
• Must demonstrate knowledge and skills in interpersonal relations through appropriately and courteously relating to internal and external customers.
• Must have ability to work collaboratively with HAS and Nursing Management
• Must demonstrate ability to lead Process/Performance Improvement (PI), and quality assurance initiatives in primary care.
• Positively support the goals of the Primary Care Services, the mission of the Hospital and the VA Health Care System.
• Maintain and promote high ethical, clinical, and administrative standards that are carried into the decision-making process.
• Responsible for developing both long- and short-term plans for his/her Section giving special consideration to the integration of the Primary Care Services programs within other Extended PACT services to ensure an interdisciplinary approach.
• Makes recommendations to the Chief, and Assistant Chief, of Primary Care regarding all resource management issues, including equipment, space, educational opportunities etc.

As a Director of Force Support, GS-0301-13, you will serve as the Force Support Squadron (FSS) Director and to exercise first and second level supervisory and managerial authorities over the FSS, manage the activities of the FSS, Commander Support Staff (CSS) and oversee the planning, direction, and timely execution of high visibility and high impact FSS programs. This PD can only be utilized when the DSG Commander is the full-time technician. The Director of Force Support makes independent technical and executive decisions for the squadron in all areas of functional responsibility. This is an Air National Guard (ANG) Title 32 Technician position requiring military membership, compatible military skill assignment, and classification.

• Serves as agency representative between the State Office and Service Centers in an assigned district of service centers.
• Provides oversight, program advice, training and guidance to County committees and service center staffs on commodity programs and farm loan programs.
• Conducts ongoing evaluations of program and administrative operations in service enters within the district.
• Makes loan program decisions or recommendations in those areas beyond the delegated authority of the Farm Loan Managers.
• Supervises Farm Loan Managers.

As a Director of Force Support, GS-0301-13, you will serve as the Force Support Squadron (FSS) Director and to exercise first and second level supervisory and managerial authorities over the FSS, manage the activities of the FSS, Commander Support Staff (CSS) and oversee the planning, direction, and timely execution of high visibility and high impact FSS programs. This PD can only be utilized when the DSG Commander is the full-time technician. The Director of Force Support makes independent technical and executive decisions for the squadron in all areas of functional responsibility. This is an Air National Guard (ANG) Title 32 Technician position requiring military membership, compatible military skill assignment, and classification.

About The Company

Founded in 2015, Woopa Travels is a new generation travel agency and destination management company. We re-invent the travel experience and combine adventure with professional storytelling to create quality experiences for every traveller. The Company manages the following leading tour operator brands: Monster Day Tours, Lion Heartlanders and UBE.

Are you a hardworking, results-oriented, and fun team player with a passion for the travel and tourism industry? Do you excel in customer service? If so, you might be the perfect fit for our team at the Chinatown Heritage Centre in Singapore. Join us and play a critical role in our daily operations as we continue to grow and thrive in the post-pandemic travel industry.

Chinatown Heritage Centre

The Chinatown Heritage Centre is the only place in Singapore that has recreated the original interiors of its shophouse tenants in the 1950s, offering visitors an honest, revealing glimpse into the lives of Chinatown's early residents. Every nook and cranny in the Chinatown Heritage Centre pulsates with the memories of yesteryear, offering an experience like no other as one is transported to Chinatown in the budding years of Singapore's establishment as a seaport.

Job Responsibilities

The Executive Director will provide the overall leadership in executing the strategic plan for Chinatown Heritage Centre (CHC), and advance various initiatives to drive the success of the Centre as a vibrant heritage hub in the ethnic enclave of Chinatown.

We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. An equivalent combination of knowledge, skills, education, and experience will be considered. We encourage you to think broadly about your background and skillset for the role.

1. Leadership

• Work in partnership with the Board of Directors to oversee all aspects of the institution, sustain its excellence and broaden its impact.
• Create a strong and stable financial foundation for CHC through various revenue, funding, and cost management strategies.
• Chief spokesperson. Represent CHC in professional meetings, development of contracts, and participation in industry events.
• Establish strong partnerships in the community to enhance business opportunities, cross-promotions, and collaborations to expand CHC’s public image.

2. Operations & Programming

• Direct CHC’s operations, including visitor experience, gallery tours, educational programs, public programming, curation and installation of special events, adhoc exhibitions, and managing of retail / event spaces.
• Oversee the management, maintenance, and capital projects of the property, facilities/grounds, and collections of CHC, engaging outside expert advice as necessary.
• Conduct periodic assessment and evaluation of CHC’s in-house programs, public events, and retail offerings

3. Planning & Administration

• Direct and oversee marketing initiatives, including the promotion of CHC through media outreach, press releases, website management, social media, etc.
• Lead, supervise and evaluate performance of museum staff and fulfil staffing requirements of CHC
• Attend board meetings as Executive Director and Overall Administrator of CHC.
• Prepare monthly / annual reports and execute all other reporting requirements as prescribed by the board.

Skills and experience

• Demonstrates a passion and enthusiasm for CHC’s mission and strategic plan, and a willingness to grow the standing of the centre along with the larger Chinatown precinct.
• At least 5 years experience in museums / attractions / space activation / events organisation with strong track record of demonstratable success
• Excellent leadership and effective staff development and organizational skills, in areas such as hiring, coaching, problem solving, empowering staff to provide a positive customer experience.
• Excellent interpersonal skills to build effective relationships both internally and externally. Relate well to people from the events and tourism industry.
• Strong project management skills, with experience in managing P&L, budgeting and financial planning.

Overview

Under the National University Healthcare System, the department is setting up the NUHS Institute of Clinical Quality and championing clinical quality and patient-centred care across the Group. You will support the functions of the department in the developing, implementing plans and initiatives to achieve quality and patient safety across the cluster. In carrying out the various duties, you will be required to work very closely including with the senior management, medical professionals, administrators, support staff and related external stakeholders.

The incumbent is to oversee the smooth operations and quality initiatives of the department and, the deputy director has a very important role to keep the office running and ensuring it achieves its objectives.

Job Responsibilities

• Works closely with and assists the HOD to oversee the strategic plans of the office and translate goals into action items.
• Develop and implement strategies for improving patient experience and service quality
• Oversee the strategic framework and keep track of progress of programmes in all the strategic fronts across the cluster.
• Monitor the finances of the office and take charge of all official interactions with external partners, stakeholders, and vendors.
• Manage the performance matrices and BSC commits.
• Responsible for the office communications by helping to curate communications from the office and work closely with the group and institutional communication leads.
• Manage and lead other projects where assigned.

Job Requirements

• Bachelor’s degree, preferably in a healthcare related discipline. Master’s degree strongly preferred.
• Minimum 15 years of relevant work experience in related organisations in large scale project coordination work.
• Good organizational development skills and preferably with good knowledge of the public healthcare setting, experience and familiarity is an important and useful attribute
• Relevant communications experience (preferably in healthcare setting) is an advantage.
• Proven people management experience with excellent interpersonal and communications skills, particularly in written communications.
• Ability to think and work strategically.
• Ability to multi-task in a fast changing environment and work under tight timelines.
• Excellent knowledge of MS Excel, MS Powerpoint tools for data analysis, building charts, etc.
• Good numerical sense with analytical skills, meticulous and a strong problem-solver.

#L1-RT1

We are looking for a Business Director – New Growth to join our company.

You will be given the opportunity to shape the overall strategy and its execution by identifying global trends, conducting market analysis and evaluating targets within the scope of product lines that are new to the company or externally to enable the use of selective solution partners as a powerful growth driver. Blending market analysis, new solution portfolio strategy and execution, providing a unique opportunity to lead organically whilst developing our business.

Who you will work with:

You will report to the Vice President New Growth and is part of the New Growth Management Team. The Business Director works in an ecosystem where product solutions are developed both vertically and horizontally across product groups and segments. Therefore, close cooperation with the other Vertical Business Directors, as well as colleagues in the Technical Sales and Services, Technical Operations, Pricing and Digital functions is required. Moreover, the Business Director works very closely with the Sales and Customer Service organization to facilitate and enable the sales teams to sell the New Growth / products.

From nothing to something important:

• Assess the market trends and new customer spend to identify and prioritize strategic gaps, evaluate buy, build, and partner options.
• Provide recommendations on potential acquisitions / partnerships via detailed analysis
• Market mapping to solve customer pain points and maintain a strong external advisory network to inform deal flow and key trends.

From something important to recognizing revenue:

• Ensure the optimal design for the market and launch of new products & solutions by building an effective go to market strategy plan with clear deliverables and accountabilities.
• Establish and work within the defined project management set up – collaborating with internal and external stakeholders.

Recognizing revenue to making it big:

• Manage the profit and loss for the new business solutions. Lead the solution team, develop new products and market strategies.
• Implement key performance indicators and measurements for profitability.
• Drive our sustainability strategy in the necessary direction as suitable for new business.
• Develop and manage concise upskilling offerings for sales, customer services and operations.
• Contribute to budgetary processes and take part in monthly business reviews to optimize the potential
• Monitor the competitive landscape, protect, and build market share, and manage the product brand and price position.
• Monitor and manage the marketing mix of the solution particularly price positioning, promotional activities to drive profitable growth and the product brand within the given frameworks.
• Utilize technology and digital opportunities where it has market potential.
• Support developing products, services, and digital solutions in cooperation with wider product / solution teams.
• Align customer needs across the product, sales, and operations organizations and develop plans and tactics for the customer portfolio.
• Develop inventory policies for the portfolio and review and monitor logistics cost, inventory turnover, availability, lead times and service levels.

What you need to be successful in the role:

• Master’s degree or equivalent in engineering, technical studies and / or business administration
• 7+ years of managerial experience from maritime industry, preferably with P&L responsibility

Sounds interesting? If you can see yourself in this role, please let us know why you are our new Business Director – New Growth.

WHAT YOU WILL BE DOING:

• Oversee and manage all operations and matters related to Finance department.
• Monitor budgetary and key performance indicator movements.
• Ensure to liaise with the company auditors and regulators .
• Responsible for all financial and accounting functions of the organization.
• To ensure effective implementation of all Materials Policies & Procedures following local legislation, whilst maintaining brand Standards in Materials Management.
• Ensure to manage the development of accounting admissions, credit/collections and internal control policies.

• Direct and manage all group, transient, and catering/banquet sales activities to maximize revenue for the hotel

• Survey, review and analyze competition, market trends, customer needs and comments in order to be proactive and adapt with business intelligence

• Determine the effectiveness of existing programs and develop new strategies

• Actively participates in sales presentations, property tours and customer meetings

• Evaluate changes in guest needs, the guest mix and competitive set, to recommend appropriate product/service and operational changes as necessary

• Participate in community and professional organizations to maintain high visibility and promote a positive image

Johnson & Johnson is recruiting for a Director, Vision Deliver APAC. This position will lead the strategic direction, program execution and operational performance management across the APAC region for Customer Service, Distribution, and Transportation. Directs the Deliver organization's activities including management of 3PL support, budget ownership, compliance and works hand in hand with our end-to-end (E2E) functions to ensure the health and safety of the Vision network in region. Connecting into both the E2E Regional Supply Chain & Global Vision Deliver. The position leads performance and unlocking value through network, product flows, cost to serve, outcome metrics. Position will report directly to the J&J Vision, Global Deliver Leader.

Network accountability

• Over 15 APAC DCs & Postponement Centers: Multiple models from J&J run to 3PL partnership
• Over 6 Customer Service Call Centers: Supporting all direct market languages.

Lead multiple teams across multiple countries

Budget accountability, SG&A and COGS

• Lead multiple Associate Director roles, plus~10 managers, site Supervisors, professionals supporting inventory, analytics, projects/portfolio. 300+ J&J/Contract/3PL operatives – DC network and Customer Service Centers

Regional E2E/Commercial support – develop strong connections to support APAC Commercial LT. E2E SC Support and Deliver representative for APAC Region & into Global Deliver

• Operations, Facilities, Crisis Mgmt., Business continuity, X-functional projects. NPI’s, Promotions, New Business model support
• Establishes and implements customer service standards, ensuring customers receive the best service possible. Maintains and improves customer goodwill during service periods. Develops policies and procedures covering the order fulfillment process, general correspondence, and resolution of inquiries. Drives continuous Improvement within the function for Operational efficiency, Service, Capacity, Cost, and Talent.
• Ensures adherence to all Regulatory, Safety, Environmental and SOX compliance requirements and departmental objectives.

Key Responsibilities:

• Significant engagement into the Commercial leadership structures representing Deliver.
• Accountable for operational metrics including OTIF-D, Answer Rate & Cost Targets
• Support Business Planning (DELIVER SG&A & COGS)
• Accountability in embedding DELIVER in the IBP processes and regional STEM. Operational Orchestration, e.g. lead time visibility E2E
• Feed Customer Insights into E2E SC solution building
• 3PL partner management
• Portfolio management for APAC Vision franchise. Drive large scale APAC programs (Network Optimization, Local Product Compliance, Digital Transformation)
• Bring functional business insights and analytics from Deliver to the E2E segment SC
• Lead and develop an organization across Analytics and E2E Integrator functions, by empowering successful teams to engage in E2E collaboration and solutions with partners.
• Engage both with internal & external sources to drive continuous improvement for the organization and benchmarks
• Ensure Safety & Compliance

Requirements

• BA/BS, advanced degree preferred and a minimum of 10 years business experience. Prior experience in project management is required.
• Health Care experience is a must have
• Knowledge of laws, regulations, and industry standards for covered geography a plus.
• 8+ years Leadership experience.
• 5+ years Distribution, Transportation, or similar SC experience.
• 3+ years customer service experience, or similar.
• Strong written, oral English and interpersonal abilities. Multiple languages is a plus.
• Deliver Experience with Operational Expertise and E2E Supply Chain Experience a plus

At Johnson & Johnson, we’re on a mission to change the trajectory of health for humanity. That starts by creating the world’s healthiest workforce. Through cutting-edge programs and policies, we empower the physical, mental, emotional and financial health of our employees and the ones they love. As such, depending on location and subject to local legislation, candidates offered employment may be required to show proof of COVID-19 vaccination or, in certain countries, secure an approved accommodation prior to the commencement of employment to support the well-being of our employees, their families and the communities in which we live and work. If you are invited to interview for the position, your recruiter will advise on the vaccine requirement status in your geographic location.

Overview of the job

Did you know that at P&G we consider Product Supply (PS) as the engine that accelerates value creation? Getting thousands of different products onto the shelves in our customer's stores in the right quantities with precise quality in a very good time manner really does present meaningful work every single day!

We are looking for a ESS Operations Leader for ASEAN & MEA for our PHC Regional Business Unit (RBU) who can be a great collaborator with very diverse teams in the Personal Health Care Organization as well as with our External manufacturing business partners. This person will be accountable to ensure Business processes are in place and to deliver the Commercial Business Plan with Operational Excellence. Value accr

etive growth through supply chain mastery, business acumen, and organization building.

Your team

You will report to Senior Director, Supply Network Leader for the RBU. The role will supervise a diverse team of people in ESS Operations, extended Multi-functional team including ESS Quality, ESS Purchases, ESS MPD, ESS Business Planning closely engaging with external multi -functional- Commercial & R&D teams, Finance, Regulatory & R&D team members.

How success looks like

• End to end execution of ESS Supply Chain Operating strategy with External Business Partners.
• Outstanding supply service delivery of Service & Cash targets of ESS Supply Chains.
• Deliver Cost - Net Structural Savings by creating a pipeline of Ideas and
• Deliver Flawless Initiatives of the PHC Business Unit that touch the ESS manufacturing sites.
• Highly engaged & capable ESS organization and improving pipeline for future PS leaders

Responsibilities of the role

• Develop & Implement ESS Operations Master Plan for ESS Supply Chain . Drive strategic decisions impacting supply chain with the lead team
• Deliver best-in-class customer service, Quality, Cost & Initiative partnering closely with BU PS leaders and External manufacturing sites
• Achieve end-to-end supply chain operational sufficiency to support profitable business growth
• Build a robust ESS Operations Organization.

Role Requirements

• 10+ years of consumer & Pharma goods supply chain, manufacturing, operations, quality assurance, Planning and customer service experience.
• Experience in dealing with External Manufacturing partners. Building relationships & Influencing External partner Organization will be critical.
• Experience in production management, Operational efficiencies , Initiative delivery through External manufacturing sites.
• Experience in leading and collaborating with large multi-functional teams with varied strengths.
• Knowledge & expertise of manufacturing & Operational excellence. Knowledge & Experience in IWS system will be preferred.
• Effective English communication skills, both oral and written. Communication within internal P&G stakeholders and External Manufacturing partner.
• Fluency in Bahasa language (Oral & Written) is preferred.

About us

We produce globally recognized brands and we grow the best business leaders in the industry. With a portfolio of trusted brands as diverse as ours, it is paramount our leaders are able to lead with courage the vast array of brands, categories and functions. We serve consumers around the world with one of the strongest portfolios of trusted, quality, leadership brands, including Always®, Ariel®, Gillette®, Head & Shoulders®, Herbal Essences®, Oral-B®, Pampers®, Pantene®, Tampax® and more. Our community includes operations in approximately 70 countries worldwide.

Visit http://www.pg.com to know more.

Our consumers are diverse and our talents - internally - mirror this diversity to best serve it. That is why we’re committed to building a winning culture based on Inclusion and our ideal candidate is passionate about the same principle: you will join our daily effort of being “in touch” so we craft brands and products to improve the lives of the world’s consumers now and in the future. We want you to inspire us with your unrivaled ideas.

We are committed to providing equal opportunities in employment. We do not discriminate against individuals on the basis of race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, veteran status, HIV/AIDS status, or any other legally protected factor.

At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning path to a rewarding and fulfilling career.

Come join us and be part of a purpose driven company who is  invested in your future!

Job Summary

Job Responsibilities

• Provide planning, implementation and monitoring of activities associated with regulatory and contractual requirements for government programs. Develop process and procedure flows to ensure that reports, or specific obligations mandated from government agencies are implemented by the appropriate business areas. Coordinate the development of policies and procedures designed to maintain the accuracy and timeliness of completing contractual requirements. Ensure that the process of filing certification and attestations with the government is documented.
• Analyze and oversee supportive data to prevent regulatory sanctions, foster regulatory relationships and integrate operations with regulatory requirements. This includes coordination with internal departments, i.e. Internal Audit, Special Investigations Department, Legal, as well as subcontractors to align for appropriate information collection and reporting. Work closely with Internal Audit and other business areas for the resolution of audit findings or other issues raised by the Government regarding non-compliance.
• Review and interpret regulatory documentation for adherence to standard criteria. Develop programs to accommodate corporate goals. Review filings made to government agencies.
• Perform reviews of various aspects of government programs and conduct investigations where necessary including investigations of any subcontractor, first tier entities, downstream entities and/or related entities.
• Prepare reports based on the completion of compliance reviews and investigations related to government programs.
• Design, implement, and monitor program projects and initiatives in all aspects of Government Programs.
• Serve as a resource on problematic issues generated from changing laws, regulations and guidance to maintain consistent/accurate interpretations.
• Participate in enterprise-wide initiatives and task forces in order to provide advice and guidance on compliance with government programs requirements.
• Manage reporting system to ensure that all contacts regarding possible non-compliance or misconduct involving a government program are properly logged, investigated and resolved including making recommendations to the Compliance Officer regarding whether disclosure should be made to the government, corrective actions, and disciplinary actions. Maintain documentation for each report of potential fraud, waste and abuse received through any reporting method (i.e. hotline, mail, in-person, exit questionnaires) which describes the initial report of non-compliance, the investigation, the results of the investigation, and all corrective actions and/or disciplinary action(s) taken as a result of the investigation.
• Direct research on laws and regulations to support investigative reviews related to government programs.
• Direct applicable audit functions to support investigative reviews of any potential wrongdoing related to government programs.
• Develop Corrective Action Plans and make recommendations regarding new policies and procedures based on risk assessments, compliance reviews, investigations or weaknesses.
• Identify needs and opportunities for communication to management regarding compliance issues and policies.
• Identify areas for training and communication to employees directly or indirectly related to Government Programs regarding compliance.
• Monitor Fraud, Waste and Abuse program as required under CMS guidelines and Medicaid contract including coordination with Special Investigations Department and Internal Audit
• Provide briefings on government programs requirements to the Compliance Officer, to the Board and its Committees and Compliance committees.
• Communicate and interact effectively and professionally with co-workers, management, customers, etc.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company related business.
• Maintain effective communication with management regarding development within areas of assigned responsibilities and perform special projects as required or requested.

Required Job Qualifications:
* Bachelor’s Degree
* 8 years of auditing or investigative experience with a focus in government or compliance reviews.
* 5 years of managerial experience.
* Management and negotiation skills.
* Effective verbal and written communication skills.

Preferred Job Qualifications:
* 3-5 years of experience in a government programs health plan

*This is a hybrid role based in Albuquerque, NM and will sit in this office 3 days/week*

#LI-Hybrid

INJLF

#LI-EL1

Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

HCSC Employment Statement:

HCSC is committed to diversity in the workplace and to providing equal opportunity and affirmative action to employees and applicants. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to workforce diversity and a drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

Interested applicants are invited to apply directly at the NUS Career Portal.

Your application will be processed only if you apply via NUS Career Portal.

We regret that only shortlisted candidates will be notified.

Job Description

The mission of the Centre is to improve population health and well-being by accelerating the use of behavioural and implementation science in health policy and practice.

We are looking for an individual who is passionate about improving health and well-being for everyone, through approaches that bridge research, community and government.

Responsibilities include:

• Work hand-in-hand with Directors, Principal Investigators and Visiting Professors, to develop strategy that meets overall research, translation, implementation and education objectives of the Centre.
• Establish an independent research agenda through collaborations with health institutions, government agencies and private sector through internal or extramural funding
• Represent a core part of the leadership team for programs on public policy and research implementation and for outreach to professional bodies
• Oversee implementation of education activities of the Centre for Behavioural and Implementation Science Interventions (BISI) under NUSMed.
• Oversee research and education staff supervision and mentorship

Qualifications

• An advanced degree in behavioral science, Biomedical science, psychology and other related disciplines
• At least 8 years working experience, with 3 – 5 years of this time previously committed to work in the science or health sector interface with policy, implementation, public administration and government.
• Prior demonstrated leadership and managerial expertise is essential, as this role requires the candidate to build team capacity and expertise in a growing field
• Excellent written and verbal communication skills in English
• Ability to manage multiple, diverse stakeholders, and communicate effectively
• An analytical mind with experience in program design and management (e.g. assessing evidence, proposals) in the public sector, and the ability to package and communicate information effectively

JJIM aims to cultivate industry-leading capabilities that enhances competitiveness, address HCP needs, and ultimately deliver improved outcomes for patients.

Under this umbrella, the CX& CD CoE positions JJIM to be the preferred partner for HCPs. The vision of this CoE is to deliver industry-leading, data-driven engagement with HCPs that is personalised, orchestrated and seamless across our channels. The APAC Customer Experience Director – Omnichannel leads the areas of Customer Understanding & Omnichannel in partnership with key in-market stakeholders, and in alignment with the broader Asia Pacific Commercial Excellence strategy.

Tasked with the role of improving our commercial capabilities, this position will have a significant opportunity to directly drive enterprise growth and efficiency.

*Please note that the role will require 20% travel due to the regional portfolio.*

Key Responsibilities

The APAC Customer Experience Director – Omnichannel in CX&CD CoE, plays a pivotal role in shaping customer experiences through deep customer understanding, harnessing the power of AI via the CAE (Customer Analytics Engine), and an effective omnichannel strategy, with a focus on campaign execution. This is achieved in close partnership with the Content Transformation Team, responsible for content development and operations and the Capability Development Team, strengthening our Marketing & Sales capabilities across our organisation.

1. Building Customer Understanding capabilities - Embed modern and efficient approaches to drive deep customer understanding. This position is the commercial product owner of the CAE which is JJIMs machine learning driven AI engine, delivering HCP engagement recommendations for our customer facing teams. The CAE needs to be embedded within the business, measured via recommendation adherence and satisfaction of the end-users. In addition, the CAE needs to evolve through product enhancement to maintain JJIMs competitive advantage.

2. Shaping Omnichannel - responsible for the development and implementation of JJIM’s regional omnichannel process to ensure a clear and consistent framework across the organisation. This includes understanding of holistic customer experience needs, aligning campaign objectives, defining outcomes and tailoring content by various personas and mapping content to touchpoints whilst adhering to regulatory compliance.

3. Cross functional squad delivery teams: Building cross-functional teams to deliver on customer understanding & omnichannel goals, spanning from identifying talent from operating companies to different divisions like capability, CX, data, procurement, legal, marketing etc. Ensure collaborative planning sessions, co-ordination with clear feedback loops and clear measurement to ensure initiatives will be embedded.

4. Plan adoption roadmap: Set clear adoption roadmap and support for brand and marketing teams in the organization. Lead and deploy adoption support for operating companies.

5. Leadership Engagement: Communicate a clear and compelling narrative to gain leadership buy-in, align organizational needs and strategic priorities, quantify impact, build relationships and address concerns productively.

6. Influence stakeholders beyond APAC: Learn and co-ordinate with global and cross-regional initiatives in the areas of customer understanding & omnichannel. Influence relevant teams within JJIM for faster acceleration with a focus on APAC.

7. Career progression of team members: The director not only needs to cater to business needs but also ensure that team members (direct & indirect) are properly coached in the areas of customer understanding & omnichannel, develop leadership roles on specific projects, enable mentorship programs and drive inclusion.

Qualifications

At Johnson & Johnson, we value diverse experience, and we look for potential in candidates to move beyond the position they’re hired for. Below is a list of the top 4-5 skills and competencies that are important for this position, which candidates can either bring to this role, or where candidates may be able to learn and grow whilst in the role (this will be dependent on position).

Skills & Competencies

· Commercial Outcome Delivery & Industry Application: Ability and proven track record in driving business results and increasing competitiveness in a Pharm business, preferably at a regional and market level. Deep understanding of Omnichannel capabilities and how to embed these across all levels of the organisation.

· Influencing & Stakeholder Management: Ability to influence, drive decisions and outcomes across multiple levels of the organisation. Ability to lead and build high performing cross-functional teams.

· Strategic thinking and ability to translate strategy into actionable plans: Ability to distill insights into clear strategies aligned to our Vision, translate these into actionable plans that drive business outcomes.

· Communication Skills: Excellent verbal, written, visual and facilitation communication skills.

Experience or qualifications that are critical to this position.

· Experience leading and implementing complex enterprise projects.

· Experience leading a team and engaging senior stakeholders.

· Experience in Pharmaceutical marketing environment is required including a proven track record to contribute to the development of brand teams.

· Demonstrated skill building for Omnichannel and digital marketing in the pharmaceutical market context is highly regarded.

· Experience working in an Agile environment (desirable)

· A demonstrated ability to partner and work with multiple agencies/vendors, manage budgets and projects, cross-functionally, cross-geography, and with cross-company teams.

· Bachelor’s degree in marketing, communications and/or science. An advanced degree is strongly preferred.

ABOUT THE COMPANY

Global Centre for Maritime Decarbonisation (GCMD)

The Global Centre for Maritime Decarbonisation (GCMD) was established as a non-profit organisation on 1 August 2021 with a mission to support the decarbonisation of the maritime industry by shaping standards, deploying solutions, financing projects, and fostering collaboration across sectors.

Founded by six industry partners namely BHP, BW Group, Eastern Pacific Shipping, Foundation Det Norske Veritas, Ocean Network Express and Seatrium (formerly Sembcorp Marine), GCMD also receives funding from the Maritime and Port Authority of Singapore (MPA) for qualifying research and development programmes and projects. To-date, over 100 centre- and project-level partners have joined GCMD – contributing funds, expertise, and in-kind support to accelerate the deployment of scalable low-carbon technologies and lowering adoption barriers.

GCMD is strategically located in Singapore, the world’s largest bunkering hub and second largest container port.

RESPONSIBILITIES

The Director of Partnerships is responsible for developing and executing partnership strategies to advance the mission of GCMD, foster collaboration, and enhance GCMD’s position within the industry. He/She will play a crucial role in identifying and cultivating strategic alliances with key stakeholders, including industry players, government agencies, and technology partners. The position reports to the Chief Executive Officer and interfaces closely with the Research & Projects and Comms team.

Partnership strategy development

• Develop a comprehensive understanding of industry trends, key players, and emerging technologies.
• Formulate and execute a strategic partnership roadmap aligned with organisational goals
• Identify and evaluate potential partnership opportunities to support the decarbonisation mission of GCMD

Relationship management

• Build and maintain strong relationships with existing and potential partners across the ecosystem, including shipowners, shipbuilders, charterers, technology providers, financial institutions, and government agencies
• Serve as the primary point of contact for key partners, ensuring a high level of satisfaction and collaboration
• Work closely with internal teams to align partnership activities with overall mission objectives
• Coordinate and maintain partnership database.
• Develop plans and processes to track, manage and engage partners. Initiate discussions with leadership team in a timely manner on partnership renewals.

Negotiation and contracting

• Lead negotiations for partnership agreements, ensuring favourable terms and mutually beneficial outcomes
• Draft, review, and finalise partnership contracts and agreements in consultation with the Corporate Services team
• Prepare information and papers to seek board approval for new partnerships

Market analysis and research

• Conduct market research to identify potential areas for collaboration and partnership
• Stay informed about industry developments, competitive landscapes, and regulatory changes that may impact partnerships

QUALIFICATIONS, SKILLS, EXPERIENCE

• Minimum bachelor’s degree in Maritime, Business, Marketing, or related field
• Proven experience in developing and managing partnerships in the maritime sector
• In-depth knowledge of the maritime industry, including key players, trends, and regulatory landscape.
• Strong negotiation, communication, and interpersonal skills
• Demonstrated ability to think strategically and execute tactically
• Track record of successfully driving business growth through strategic partnerships
• Passionate about sustainability and maritime decarbonisation
• Team player, highly motivated, ability to work independently and confidently under pressure
• Travel is required