Total 7 Director/C-Level Customer Service job vacancies in Prescot, L34 1PJ

In agreement with Cheshire and Merseyside ICB vacancy panel, this post is restricted to colleagues who work within Cheshire and Merseyside.

You will be joining the Trust at an exciting time as we progress our work to improve the experience of our people. With a focus on creating a culture of belonging you will lead the organisation in creating a positive and productive working environment.

With experience working as a senior HR professional in a large, complex organisation, you will have proven ability in leading, transforming and delivering a range of People services, leading culture change and cross-organisational workforce programmes. With the ability to gain credibility with a range of stakeholders including trade unions, you will have the ability to interpret and advise on complex workforce and cultural issues.



A forward thinking and innovative member and leader of our People Directorate delivering our People Plan and our transformational programme. Able to deputise across the entire portfolio of the Chief People and Culture Officer with the ability to build credibility with, inspire confidence and demonstrably influence staff at all levels across our diverse services.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Contributing to building a culture which is actively anti-racist and supports our strategic framework. They will be an exceptional leader of people, with drive, vision, a strategic mind-set, clarity of purpose, proven track record of OD delivery and strategic thinking, an excellent grasp of HR and learning and development, and high levels of integrity. They will lead and support the delivery of our people plan, continuing to build on the transformation of our people function. They will lead on several major Trust-wide projects developing appropriate actions to respond to the various workforce challenges.



Working closely with colleagues to support collaborative working and develop and implement workforce strategies across the wider place and system.




This advert closes on Sunday 1 Dec 2024

A Vacancy at Mersey and West Lancashire Teaching Hospitals NHS Trust.


An exciting opportunity has arisen within the Clinical Support Services & Community Division, at Mersey and West Lancashire Teaching Hospitals NHS Trust. The role of the Deputy Divisional Director of Operations is to be responsible for the strategic and operational management and delivery of all services and contracts within their portfolio. The role comprises of the day-to-day operational delivery of sustainable, high-quality services, maintaining and delivering against all performance targets and standards, as well as leading and overseeing the development and implementation of business cases and plans, whilst ensuring in partnership with the transformation team, the implementation of the service redesign programme.

This role requires significant engagement and working in collaboration with a number of different stakeholders, including commissioners, acute, primary care, and mental health providers as well as the public, voluntary and community sector organisations. The post holder is expected to provide visible leadership and promote high standards by modelling the values and behaviours expected of a senior manager in the NHS. They will have a professional and management line of accountability to the Divisional Director of Operations and Performance.

Please note, this Recruitment Process will include an Assessment Centre which will take place on Friday 6th December 2024.

The post holder will be responsible for the efficient and effective day-to-day running of their portfolio within the Division; ensuring the delivery of key operational performance targets (finance, activity, workforce and quality/safety). Working in partnership with the Divisional and wider leadership team, the Deputy Divisional Director of Operations will be responsible for the provision of leadership and direction for all services within their portfolio. This will include delivery of local and national targets as well as operational service objectives. As Deputy Divisional Director of Operations, the post holder will work as part of a dynamic team in delivering an effective service supporting clinicians, managers and other staff across the organisation. The post holder will develop and role model strategic and operational practice for promoting strong leadership and innovation across the specialities within their portfolio.

Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 9000 dedicated and skilled staff across 21 sites.

We strongly believe that the communities we serve should all have access to Five Star Patient Care.

Our services:

Acute Care

Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.

Primary Care

Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.

Community Services

Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation, freeing up space for more unwell patients. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.

Specialist Regional Services

We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.

Achievements:
• Rated Outstanding by CQC Inspection August 2018
• Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
• National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme

LEADERSHIP DUTIES

· Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions.

· Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy.

· Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development.

· The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process.

· Ensure high quality, patient centred care is delivered across all services.



CORPORATE RESPONSIBILITIES

· Contribute to the development, communication and promotion of the values and behaviours of MWL.

· Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets.

· Champion MWL, the services it provides and its support for other front line health services.

· Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions.

· Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards.

· Deliver national and locally agreed performance targets.

· Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors.

· Ensure effective communication both across and between service lines.

· Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary.

· Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these.

· Support Research & Development within and across the services.

· Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board.



PATIENT RESPONSIBILITIES

· Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources.

· Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy.



HUMAN RESOURCES RESPONSIBILITIES

· Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements.

· Provide leadership and direction to the services within your portfolio.

· Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies.

· Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff.

· Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks.



FINANCIAL RESPONSIBILITIES

· To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets.

· Ensure effective establishment control, cost control and budget management including the overall management of attendance.

· Manage the collection and use of information in accordance with local and national strategies and plans.

· In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity.



COMMUNITY / STAKEHOLDER RESPONSIBILITIES

· Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications.

· Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector.

· Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.




This advert closes on Sunday 24 Nov 2024

Proud member of the Disability Confident employer scheme

LEADERSHIP DUTIES Promote a common vision and ownership of the organisational values and strategic objectives of MWL, advising on the service implications of strategic and operational policy decisions. Work with clinical staff in developing appropriate changes in clinical practice within the service sectors in line with MWL strategy. Ensure that all staff understand the strategic direction of the partnership and are able to contribute to its development. The Chief Operating Officer in conjunction with MWL partners will agree personal objectives on an annual basis. This will form part of the annual review of his/her performance in the role. The Deputy Divisional Director of Operations will set objectives for senior members of the team, monitoring performance through an effective performance management process. Ensure high quality, patient centred care is delivered across all services. CORPORATE RESPONSIBILITIES Contribute to the development, communication and promotion of the values and behaviours of MWL. Lead the development of a culture of continuous improvement within MWL in order to meet stretching financial, quality and performance targets. Champion MWL, the services it provides and its support for other front line health services. Ensure compliance with the Integrated Governance Framework, ensuring that the highest standards of corporate governance and probity are maintained by ensuring that all staff work within the provisions of Standards of Business Conduct, Standing Orders and Standing Financial Instructions. Maintain the delivery of high quality, efficient and effective services across MWL including the Care Quality Commission Registration requirements and standards. Deliver national and locally agreed performance targets. Develop business cases for any service developments ensuring it fits with the MWL strategy and appropriate activity, financial and workforce plans have been incorporated both within and across service sectors. Ensure effective communication both across and between service lines. Ensure all policies and procedures are adhered to and make recommendations on their amendment where necessary. Interpret alongside clinical colleagues, national, regional, and corporate health care policies/standards and formulate objectives and standards for the community and primary care services to deliver against these. Support Research & Development within and across the services. Undertake specific tasks asked from time to time by the Director Strategic Partnerships as required by the Board. PATIENT RESPONSIBILITIES Support the Divisional and/or Deputy Divisional Director of Nursing and Quality in the delivery of the organisations Professional strategy to maintain professional standards and practice and the effective deployment of resources. Ensure processes are in place for investigation and response to complaints and incidents relating to our services, in accordance with organisational policy. Through the Divisional and / or Deputy Divisional Director of Nursing and Quality, ensure the quality agenda for our organisation is delivered in accordance with the aligned Strategy i.e. Clinical Strategy. HUMAN RESOURCES RESPONSIBILITIES Ensure staff undertake their professional and managerial responsibilities, taking account the requirements of the working time directive and educational requirements. Provide leadership and direction to the services within your portfolio. Establish new ways of working in conjunction with clinicians, other healthcare professionals, support, and HR staff. This includes skill mix reviews, new role development and other workforce strategies. Manage workforce planning and staff development and ensure objectives, personal development plans, appraisal and mandatory and essential training is conducted for all staff. Develop a culture that enables the realisation of individual and team potential, using appropriate relational behaviour techniques and freedom to act policies within agreed performance management frameworks. FINANCIAL RESPONSIBILITIES To be responsible and accountable for the budget, and with service managers, develop and manage those budgets to meet the strategic and operational business plans including delivery of cost improvement targets. Ensure effective establishment control, cost control and budget management including the overall management of attendance. Manage the collection and use of information in accordance with local and national strategies and plans. In conjunction with the transformation team, lead the service Transformation programmes to deliver integrated services and quality improvement strategies through efficiency and productivity. COMMUNITY / STAKEHOLDER RESPONSIBILITIES Be responsible for improving and sustaining relationships with our partners and other key stakeholders to building a positive image of our organisation through responsive internal and external communications. Develop sustainable services through the development of partnership with other organisations, including primary care, acute and mental health providers, voluntary agencies, and the independent sector. Ensure partnership arrangements meet governance and corporate requirements of all parties and are supported by robust governance and documented agreements.

We are looking for a Deputy Associate Director of Nursing and Patient Experience to join our team on a fixed term/secondment basis for 6 months.

This role would suit an aspiring nurse leader and is a fantastic development opportunity.

This is a pivotal role in ensuring the highest standards of nursing practice across the Mental Health Care Division. You will be working with the Associate Director of Nursing and Patient Experience in the delivery of the highest standard/quality of care for users of our service. Your leadership will be central to fostering a culture of continuous improvement and providing motivational guidance to our clinical teams.

This is a unique opportunity to make a significant impact on nursing practice and service user care within our organisation. If you're a registered nurse with extensive leadership experience and a passion for driving positive change, we encourage you to apply. If you wish to apply for this role on a secondment basis, it is essential that you have the approval of your line manager prior to submitting your application.





This role includes:
• To lead and support the development of processes to monitor effectiveness and quality of care delivered within the Division.
• To provide professional leadership and direction to the nursing workforce in the Division and be at the forefront of multi-disciplinary practice within services.
• Take a significant role and on the development of strategic workforce plans for all professional groups across the Division and ensure they contribute to new and emerging service models in the Division as directed by Associate Director of Nursing
• To empower the service user and carer voice within service delivery and developments.
• To monitor standards of service user care, engagement and participation across all settings and, taking improvement and corrective action as required.
• To lead and develop the service user and carer involvement and engagement strategy and Equality & Diversity Agendas within the Division.
• Support any CQC surveys and lead on any ensuing action plans arising from surveys.
• Support the Associate Director of Nursing with the governance systems and processes ensuring effective governance nursing management with the Division and develop a quality assurance framework.
•

At Mersey Care we strive to continually build on our values and beliefs that will allow all our workforce to develop their potential and bring their whole self into the organisation. In order to strengthen our inclusivity and diversity, we recognise the need to ensure we become more representative of the communities we serve.

This is recognised in the NHS England EDI Workforce Improvement Plan 2023 and NHS Workplace Race Equality Standard that in senior NHS Leadership positions, there is an underrepresentation of Black and Asian Minority colleagues (BME).

As an organisation we are committed to our Perfect Care Goal on Anti-racism and so are employing positive action where we know there is underrepresentation and for this position therefore, weencourage applications from people who are from BME communities.

The Equality Act (2010) permits Mersey Care as a defined public authority, to take steps to address inequity and underrepresentation as positive action, and this includes our approach for this position.


• Ensure the key objectives of the learning and development contract are delivered and implemented and ensure the appropriate programmes of learning and development for senior nurses, matrons, ward and community based staff are in place to support improvements in clinical effectiveness and clinical outcomes across the Division.
• Continue to support partnership working with higher education institutions in support of learning, development and research agendas in nursing.
• Participate in the Silver Command rota to ensure staff have access to 24-hour advice and support.
• In exceptional circumstances to vary your area of work to meet unplanned need.
• Manage and prioritise own workload in accordance with the demands of the service.
• Support quality and innovations across all teams
• Lead recruitment and development of the workforce
• Manage risk and Governance team
• Lead PSIRF process and implement learning across the mental health care division
• Lead role in medicine incident safety huddle and learning from medicines incidents
• Deputise for Associate Director of Nursing







For further information about this role, please refer to the job description and person specification.







This advert closes on Monday 1 Jul 2024

Operational Duties The post holder will ensure: - Timely and clinically appropriate patient flow to achieve national and local health care standards, promoting safe, personal, and effective care. The identification and resolution of daily patient flow issues to ensure the smooth movement of patients through the hospital and the organisations community services. That Trust performance from both a quality and operational standard perspective is continually improved. Close working relationships are developed across all clinical areas and support services promoting joint working supporting delivery of effective patient care. The development of partnership working with support services including estates, facilities, and IT to ensure that the Trust is functioning at its optimum. Effective site management on a daily basis with strong internal and external communication. Analysis and triangulation of available information to improve systems and processes, this will include visiting operational areas, observing behaviours and open discussions with staff. Work with external agencies, such as the Ambulance Trust, CCGs, other Acute Trusts, and Community providers to ensure the Trust response to emergency planning is robust and where possible, consensus across organisations is reached on how to respond to incidents. Ensure business continuity plans for the organisation are robust, monitored and escalated as appropriate and take account of the specific needs of high-risk clinical environments and equipment in the Trust. Developing a Safe & Quality Driven Excellent Clinical Service to Patients Lead and develop a culture where safety, quality and excellent patient care is consistently delivered and lead improvements and innovation in the delivery of services. Lead the Divisional Leadership Team in the planning of future service developments and to ensure that the resources and facilities for the Division meet the needs of the service, implementing change programme as appropriate. Work with clinical staff to develop changes in clinical practice through the development of evidence-based practice which complements the Trusts Clinical Governance Strategy and Service and Financial Plan, working closely with the Director of Nursing, Midwifery and Governance. Ensure with the Divisional Leadership Team that systems for corporate governance and application of the Trusts assurance framework are in place. Monitor performance against CQC Standards, CCG Contract and NHSLA standards and initiate appropriate action to ensure these standards are achieved and maintained. Establish and maintain systems for assessing service users views on the quality of services provided and for involving patients relative and their representatives in the planning and development of services, wider strategic management of Director of Nursing, Midwifery and Governance. Contribute and support clinical networks both internally and externally to the Trust.

Mersey Care NHS Foundation Trust is looking for the next Chief Executive Officer to lead the organisation at an exciting but challenging time.

The person

You will be a visionary, passionate, open and inclusive Chief Executive Officer who is committed to tackling inequalities in healthcare outcomes, improving experience and access for our patients, service users, staff and partners. An experienced leader operating at or close to Chief Executive level in a complex health or care environment, you will be robust and innovative in the use of data and technology and compassionate in your leadership of people and services.

An inspiring communicator, your consistent focus on service users and patients and improvement will be evident and allow you to quickly gain credibility with our Board, our staff, Governors, partners and the people who we serve. Most importantly you will role-model our values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support.



This is a rare and exceptional opportunity to define your career and lead Mersey Care as we strive to provide ‘perfect care.’ If you share our vision and values and want to know more, then we would love to hear from you.

Mersey Care is one of the country’s largest Trusts providing physical and mental health services, serving more than 1.4 million people across the North West. The Trust provides specialist inpatient and community services that support physical and mental health and specialist inpatient learning disability, addiction and brain injury services.

In the region of 11,000 dedicated staff provide services from more than 230 sites as well as in patients’ homes. With an annual budget of more than £700 million, our remit includes the provision of a range of specialist services across wider regions, and we are one of only three Trusts in the UK that offer high secure mental health facilities.

Our vision is ‘to lead the way in perfect, whole person care that helps people of all ages live healthier lives.’

Find out more about the Trust on their website https://www.merseycare.nhs.uk/



To view the job description and person specification, please scroll to the bottom of the page, tick to agree to the privacy policy, then click 'Continue to full details'.

Please visit our recruitment website:

www.merseycareceo-gatenbysanderson.co.uk and contact our recruitment advisors Helen Barkham, Emily Smith or Emma Pickup from GatenbySanderson onhelen.barkham@gatenbysanderson.com or 07921 308766 for an informal discussion.


This advert closes on Thursday 9 May 2024

We are recruiting a permanent Band 8c Consultant Clinical Psychologist within Mersey Care NHS Foundation Trust to work in the Mental Health Care Division (MHCD) as a deputy to the Associate Director of Psychological Services. This is a new post to support the division psychological structures. We are looking for an experienced, enthusiastic and committed Consultant Clinical Psychologist to join our division.

The Post holder will provide professional leadership across the service lines within MHCD as well as supporting clinical pathway developments, supporting workforce initiatives, overseeing and implementing research projects, overseeing KPI monitoring and reporting and line managing psychology colleagues. It is an exciting new opportunity to influence the psychological support we provide to the client and familiesthat we serve.

This is a key role within the MHCD bringing psychological expertise and clinical leadership to further enhance clinical service delivery.

If you have a passion for providing exceptional care and are looking for an exciting, and challenging role we would welcome your talents and skills.

The post holder will be responsible for supporting CPD planning and demand and capacity work. Standardising job descriptions, standardising job plans and advising on psychological workforce issues.

To be responsible for supporting standardised and joined up clinical pathway development across service lines. Leading on Experts by Experience involvement in service design and delivery. Monitoring and oversight of Perfect care goals.

The post holder will be responsible for standardising and overseeing psychology KPI reporting processes and monitoring and reporting performance against KPIs. To line manage psychology lead staff as required, to provide input into the PACE process and to manage performance and grievance issues.

The post holder will deputise for the divisional psychology lead at SLT when required, at professional leadership forums when required. Also, on particular groups linked to the above responsibilities e.g. representing the psychological voice in the role out of Trust initiatives within the division.

To have oversight of implementation of the Trust’s research plan within Mental HealthCare Division.

Liaison with the Mental Health Research and Innovation Centre to facilitate the appropriate participation of psychological professionals in research projects.

The post holder will be required to work across different service lines utilising a knowledge of the wider divisional agenda that individual service line leads would not possess.





Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to ‘perfect care’ – care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We’re currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

As an organisation we are committed to our Perfect Care Goal on Anti-racism and so are employing positive action where we know there is underrepresentation and for this position therefore, we encourage applications from people who are from BME communities.

To provide highly developed specialist psychological assessments of clients referred to the service, based upon the appropriate use, interpretation and integration of complex data from a variety of sources including psychological) tests, self-report measures, rating scales direct and indirect structured observations and semi-structured interviews with clients, family members and others involved in the client’s care.

To formulate and implement plans for the formal psychological treatment and/or management of a client’s psychological problems, based upon an appropriate conceptual framework of the client’s problems, and employing methods based upon evidence of efficacy.

To be responsible for implementing a range of psychological interventions for individuals/carers/families and/or groups employed individually and in synthesis, adjusting and refining psychological formulations drawing upon different explanatory models and maintaining a number of provisional hypotheses.

To make highly skilled evaluations and decisions about treatment options taking into account both theoretical and therapeutic models and highly complex factors concerning historical and developmental processes that have shaped the individual, family or group.

To exercise full responsibility and autonomy for the psychological treatment of and discharge of clients whose problems are managed as a psychologically based care plan, ensuring appropriate assessment, formulation and interventions, communicating with the referral agent and others involved with the care on a regular basis.

To provide specialist psychological advice, guidance and consultation to other professionals, contributing directly to clients’ formulation, diagnosis and treatment plan in an appropriate specialist area.

To ensure that all relevant staff have access to a psychologically based framework for the understanding and care of clients of the service, through the provision of advice and consultation and the dissemination of psychological knowledge, research and theory in an appropriate specialist area.

To undertake risk assessment and risk management for relevant individual clients and to provide both general and specialist advice for psychologists and other professionals on psychological aspects of risk assessment and management.

To act as key worker, only where it is clearly appropriate for this role to be undertaken by a psychologist, in which case, ensuring the provision of a care package appropriate for the client’s needs, co-ordinating the work of others involved with care, taking responsibility for arranging client’s reviews as required and communicating effectively with the client, his/her family and all others involved in care; and to monitor progress during the course of multi-disciplinary interventions.

To communicate in a highly skilled and sensitive manner, information concerning the assessment, formulation and treatment plans of clients under their care and to monitor and evaluate progress during the course of both uni- and multi-disciplinary care.

To provide expertise and advice to facilitate the effective and appropriate provision of psychological care by all relevant staff.

To provide consultation about the psychological care of the client group to staff and agencies outside the Trust in an appropriate specialist area.


This advert closes on Sunday 21 Apr 2024