The service supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and d.....
The service supervisor is part of a team responsible for delivering a first-class field service response to our customers through the management and development of Field Service Personnel.
Travel to customer locations to service equipment
Perform routine maintenance on equipment and systems
Analyse and troubleshoot technical issues
Provide training and support to customers on how to operate and maintain equipment
Document service and installation actions by completing forms, reports, logs and records
Manage customer satisfaction through effectively meeting customer needs and ensuring compliance with company and regulatory standards
Ensure the safe use of equipment by adhering to safety procedures and regulations
Keep technical knowledge updated by attending educational workshops, reviewing publications and participating in professional societies
Collaborate with technical teams and share information across the organization
Maintain parts inventory and order any necessary parts or supplies
Responsible for Service orders and revenue management in his area of responsibility.
