Total 1,162 Customer Service job vacancies in Austin, Texas, United States of America

The Associate Chief Counsel Corporate employs approximately 40 attorneys who work in our National Office in Washington, DC. These attorneys provide published guidance, field support, and legal advice on tax matters involving corporate organizations, reorganizations, liquidations, spin-offs, transfers to controlled corporations, distributions, to shareholders, debt vs. equity determinations, bankruptcies, and consolidated return issues affecting groups of affiliated corporations, among other matters.

As an Attorney-Adviser (Tax) - Assistant to the Branch Chief, you will provide a full range of legal tax advice and management related duties. You will perform the full range of legal work within the Branch, serve as a technical reviewer, and perform specific management duties as assigned. Assignments include but are not limited to:

• Assist the Chief in determining work priorities and work schedules. Follow up on work assigned to attorneys within the Branch and alert supervisor to any potential delays. Assist the supervisor in planning work to accomplished by Branch employees and determining work priorities and schedules for completion of work.
• Assist in the review of work products from branch employees and recommend to Branch Chief and/or Senior Technician Reviewer the acceptance or revision of work. Follow up to ensure accomplishment of work products, update supervisor on accomplishment of Branch employees, and provide guidance in researching and analyzing novel and uncertain points of law.
• Assist in ensuring that CORP's strategic plan, mission, vision, and values are communicated to the legal staff and integrated into the staff 's strategies, goals, objectives, work plans and work products. Work with the Branch Chief in initiating and implementing new or revised Branch procedures as necessary to improve workflow.
• Work with the Branch Chief to ensure an orderly flow work. Observe and recommend training based on needs and performance of Branch employees. Review briefs prepared by trial attorneys and, on occasion, prepare briefs for filing with the Tax Court. Furnish technical information, advice, and assistance in the development and drafting of tax legislation. Initiates, develops, and drafts regulations, revenue rulings, and other interpretations of the corporate tax provisions of the Code. Administer those provisions, including provisions for which precedents have not been established with respect to which the issues are highly controversial and sensitive affecting the Internal Revenue Service, and related matters.
• Respond to requests for private letter rulings, closing agreements, technical advice, and other advice or assistance of a technical nature submitted by taxpayers, authorized representatives, other divisions and branches of the Service and Counsel, Treasury, other Federal departments, state or local governmental agencies, and foreign governments. Review briefs prepared by trial attorneys and, on occasion, prepare briefs for filing with the Tax Court. Provide necessary expertise in developing the Service's litigating position.

The Senior Technician Reviewer (STR), is responsible for some of the most complicated, difficult, and unusual assignments and projects in the Branch. In consultation with the Branch Chief, the incumbent is responsible for the assignment of selected cases and projects to the attorneys within the Branch and for review of the work products. The primary work of the Branch involves the development and drafting of Internal Revenue regulations and considering recommendations for enactment of legislation and the promulgation of regulations, preparation of private letter rulings, revenue rulings, technical advice memoranda, General Counsel memoranda, and other advice memoranda addressing tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices. In addition, the Branch provides legal assistance and advice to trial attorneys in the field in connection with actions on decisions, preparation of briefs, handling of unusual technical problems, preparation for the trial of cases involving complicated technical issues, and problems related to appeal recommendations in Tax Court and refund cases. Many of the issues presented for decision are submitted after extensive consideration in the field and elsewhere. Problems presented cover a broad range involving numerous questions requiring interpretation of the Internal Revenue Code, tax regulations, published rulings, court cases and other technical materials.

As a General Attorney (Tax) - Senior Technician Reviewer, you will:

• Act as a legal and technical consultant to the Branch Chief, Deputy Associate Chief Counsel, Associate Chief Counsel, and, as assigned, to other officials in the Office of Chief Counsel on some of the most difficult, important, and complex professional legal and policy matters concerned with the work of the Branch, or which may affect the work of other Branches of the office, or other components of the Chief Counsel's Office. Matters involve detailed and extensive research on complicated legal problems and the development of recommendations as to the positions to be taken by the Branch and the Office. Considers questions that have broad legal ramifications and renders appropriate decisions. As necessary, participate in the resolution of some of the most complex technical problems presented by taxpayers or their representatives and performs other professional legal activities.
• Act as a reviewer, and in some cases as the initiating attorney, for highly complicated, difficult, and unusual assignments and projects involving the development and drafting of Internal Revenue regulations, considering recommendations for enactment of legislation and the promulgation of regulations, private letter rulings, revenue rulings, technical advice memoranda, General Counsel memoranda, and other advice memoranda dealing with tax problems submitted by taxpayers and their representatives, state and federal agencies, and other Chief Counsel and IRS offices.
• Act as principal attorney in charge of recommending the policies and developing the procedures and regulations implementing new or amended legislation for specific areas of tax law and is responsible for ensuring that these policies, procedures, and regulations are consistent with the intent of the law and are administratively sound, efficient, and economical in operation.
• Perform activities in the Branch including legal assistance, document review, appellate recommendations, and litigation support. Many of the issues presented for decision are submitted after extensive consideration in the field and elsewhere. Problems presented cover a broad range of tax law issues involving numerous questions requiring interpretation of the Internal Revenue Code, tax regulations, published rulings, court cases and other technical materials.
• Make recommendations on the need for initiating, consolidating, or eliminating programs and projects. Act as project manager, assign (in consultation with the Branch Chief) work to the attorneys within the Branch, advise them on approach to take, review work product, provide guidance in researching and analyze novel and uncertain points of law, and provide the Branch Chief with performance feedback of work performed.

Major duties and responsibilities include (but are not limited to):

• Supervises all areas of food production and service including food preparation, nourishment, tray delivery and retrieval
• Takes corrective action for any problems that might arise on the floors pertaining to food service
• Receives and inspects deliveries and requisitions all supplies needed in all food service areas
• Prepares performance ratings/competencies for all employees under their direct supervision
• Discusses work performance and problems with employees, monitors tardiness and attendance, provides guidance and makes necessary adjustments in assignments when necessary
• Carries out the responsibilities of the position within general instructions, standard procedures and established policies
• Ensures subordinates complete the tasks to which they are assigned and explains work requirements to meet food service schedules
• Establishes priorities for daily operations in the event of emergency situations; defines the standards of quality and quantity to be met
• Serves as a member of the in-service training team by providing individual and/or group instruction for employees
• Provides guidance and assistance for lower grade employees in making decision when assembling patient trays and utilizing correct foods to be served on modified diets
• Maintains inventory of food service supplies and equipment
• Conducts quality assurance monitors and sanitation reviews
• Supervises the delivery and retrieval of patient trays which includes interacting with members of the multidisciplinary team
• Performs other related duties as assigned

The VA has adopted Core Values and Characteristics that apply universally across the Department. The five Core Values define "who we are," our culture, and how we care for Veterans, their families and other beneficiaries.
The Values are Integrity, Commitment, Advocacy, Respect and Excellence ("I CARE").
As a VA professional, your opportunities are endless. With many openings in the multiple functions of VA, you will have a wide range of opportunities and leadership positions at your fingertips.

DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 002) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).

Major Duties:

• Sets up dining room tables for service, place food and beverages on tables, and replenishes items as necessary.
• Identifies obvious discrepancies between the prescribed diets and the food items designated by the menu.
• Uses general sanitation principles to safeguard food against spoilage and waste.
• Prevents contamination by cleaning equipment previously used for raw food.
• Prepares boxed/to go meals.
• Organizes work in a logical sequence.
• Serves food cafeteria style by placing uniform portions of food on customers'/patients'/residents' plates.
• Prepares fresh fruit/cold salads/dressings/sandwich fillings and cold sandwiches and simple cold desserts in specified quantities.
• Provides assistance to cooks in the food preparation area, such as weigh, measure and assemble ingredients according to standardized recipes.
• Prepares uncooked food items, such as sandwich spread and salad dressings.
• Portions food items into standard serving sizes using the proper utensils and specified dishware.
• Prepares beverages according to the number of servings required.
• Selects and places correct items on trays.
• Read and interpret a regular or modified menu, individual diet cards, tray tickets or patient selections.
• Understands of food terminology, measurements, and serving information in standardized recipes and menus.
• Sorts, washes, peels and cuts cold foods using knives or other equipment.
• Sets up assigned station with the correct supplies and food items.
• Operates and breaks down and cleans all equipment assigned to food service and related areas,
• Scrapes, soaks, scours, and scrubs cookware and utensils.
• Breaks down and cleans food stations.
• Separates food waste, trash/recyclables from dishes, glasses and silverware.
• Stores sanitized dishes, glasses and silverware.
• Returns soiled trays and dishes to the dish room.
• Performs heavy-duty cleaning tasks throughout the food service and related areas.
• Unloads food/tray delivery carts.
• Moves garbage cans when collecting and transferring trash from the work area to the disposal area.
• Delivers meal trays.

• The duties described are for the full-performance level. At developmental grade levels, assignments will be of more limited scope, performed with less independence and limited complexity.
• Participates with system and program managers in developing transportation support requirements for center-managed systems and equipment during the conceptual, acquisition, and operational phases.
• Advises on the procedures and operations for ocean carrier and freight transportation and the temporary storage, consolidation, and shipment of items throughout the country and to overseas locations
• Conducts final pre-audit and approval of documents submitted for payment of ocean freight or reimbursement for administrative costs to program participants in the Food for Progress and McGovern-Dole programs.
• Reviews freight invitations for bids and related contracts prior to release to the public in order to assure that freight invitations are in compliance with program regulations.
• Responsible for final pre-audit and approval of documents submitted for discharge survey fee reimbursements to program participants.

• The responsibilities described are for the full performance level. At developmental grade levels, assignments will be of more limited scope performed with less independence, and limited complexity.
• Coordinate requests for services from users and complete necessary forms.
• Maintain office files and records.
• Maintain a variety of logs to monitor budget transactions and various processes.
• Procure routine equipment and services.
• Prepare recurring reports.
• Advise on and interpret human resource guidelines for managers and staff.

• Develops, organizes, and directs Sterile Processing programs operational aspects with added emphasis on delivering critical and semi-critical RMD services to all areas where it is needed
• Utilizes multiple sources of data ensures reliability and validity of data in completing Quarterly SPAT and annual audits of all reprocessing RMD and storage of RMD. Utilizes multiple sources of data in creating plans and actions related to practice, quality and safety issues to identify and improve performance and sustain outcomes for Veteran healthcare
• Inspire individuals to build consensus and cooperation that creates a shared vision and advance goals
• Provide guidance and oversight of sterile process program management to ensure proper resource utilization
• Participates in continuous learning to successfully promote and apply economic concepts and business models to set priorities
• Assesses and evaluates facility-wide patient care delivery policies that impacts the SPS program and the facility to support senior leadership goals
• Assist with the creation of a diverse and inclusive workforce to serve Veterans, at the organizational level
• Seeks and utilizes healthcare policy and practices as chair of the RMD committee, to enable the delivery of reliable and accessible RMD within the facility
• Recognizes, and supports the use of technology such as instrument tracking to impact care delivery, extracts operational data to improve patient care outcomes
• Contributes to visionary thinking that advances quality patient outcomes
• Establishes and maintains highly effective relationships at all levels or the organization
• Relates effectively with front-line staff, customers, and leaders at the program and service level to achieve common goals for the SPS program
• Communicates with transparency, clarity and integrity, integrates HRO principles
• Sustains relationships at all levels to advance strategic action plans
• Creates a quality management system within SPS program to manage processes with continuous improvement and quality assurance measures for an environment of safety. Acquires required knowledge and certification of SPS training and completion of level 2 per SPS directive
• Advances one's knowledge through the continual application of evidence-based research, specifically translating manufactures instructions for use and integrating quality and safety measures for patients and staff
• Translates evidence into practice throughout the organization
• Develops and supports an environment for ethical decision-making throughout the organization

• Coordinates and assures that the work of the assigned team is carried out by performing a range of coordinating and supportive duties. Reports to the Branch Chief and/or Regional Director on the work plan, unit, and individual assignments.
• Analyzes and provides technical assistance on all aspects of assigned program, to internal and external partners. Provides written and verbal interpretations of regulations, instructions, and policies relating to assigned areas of responsibility.
• Plans, directs and participates in formal management evaluation reviews of State, local and/or Tribal operations; develops written reports of findings and recommendations; negotiates corrective action.
• Evaluates documents submitted by state agencies and/or Tribal organizations for appropriateness, adherence of specific program rules, and general federal financial requirements and provides consultation to the assigned team in their reviews.
• Coordinates regional training efforts, internally and externally, including development of schedules, agendas, and materials.
• Trains team, state and local staff and/or Tribal organizations on program requirements through formal and informal presentations.

This vacancy will close on the posted closing date OR at 11:59 p.m. EST on the day in which 100 applications are received, whichever comes first.

The Multi-Channel Technology, Chief Data Officer is a position within the Veterans Experience Office (VEO), Multi-Channel Technology Directorate. This position also serves as the Division Chief over the Customer Information Services Division of MCT and will lead data driven innovations and transformations for the VA enterprise, specifically in the customer and omnichannel data domains. They will lead and manage an array of capabilities to provide authoritative customer data to the Department for both transactional and analytic needs with the burden on VA's customers to prove who they are and provide this information more than once and to help VA employees utilize accurate customer data to provide efficient and personalized services. Additional responsibilities include investigation, adoption, and exploitation of artificial intelligence. In addition, they will lead the research, strategy creation and development of new data products or services to improve the customer and employee experiences, and to enable the acceleration of digital business innovation and transformation. They will foster the creation of a data-driven culture, related competencies, and data literacy within MCT, VEO, and the VA enterprise. They will lead these transformation efforts by developing data and analytics talent and maturing the data capability of MCT.

The CIS Division Chief is responsible for overseeing all aspects of MCT's data strategy, governance, and management. The Division Chief plays a pivotal role in leveraging data as a strategic asset to drive business growth, developing advanced data-driven capabilities to enhance decision-making, and ensure data compliance and security. All data efforts require collaboration and coordination from other VA organizations as well as Department of Defense.

• Develop and implement a comprehensive data strategy aligned with the VEO and MCT's organizational goals
• Establish and enforce data governance policies, processes, standards, and best practices to ensure data quality, security, and compliance with relevant regulations.
• Define data access controls and permissions to safeguard sensitive information.
• Support compliance with data privacy regulations and implement robust security policy and measures to protect sensitive customer data.
• Identify opportunities to leverage data for innovation.
• Explore emerging technologies and trends in data management and analytics.
• Work closely with product managers and development teams to embed data-driven features and functionalities into existing and upcoming products.
• Identify opportunities for innovation through data analytics, leading to enhanced user experiences and customer satisfaction.
• Develop strategies and partnerships that leverage the exchange of data to drive business outcomes.
• Oversee data collection, integration, storage, and retrieval processes.
• Manage data architecture and infrastructure, including databases, data warehouses, and data lakes.
• Define data quality standards and oversee data profiling and cleansing efforts.
• Ensure data is accessible, reliable, and available for operational and analytical purposes.
• Drive the goals and priorities for the design and maintenance of scalable and efficient data infrastructure and systems that support data ingestion, storage, processing, and retrieval.

Total-Rewards-of-an-Allied-Health-VA-Career-Brochure.pdf
vacareers.va.gov/wp-content/uploads/sites/5/Total-Rewards-of-a-MSA-VA-Career-Flyer.pdf

The Lead Medical Support Assistant (LMSA) in V16 Clinical Resource Hub is assigned to the Central Arkansas Veterans Healthcare System, Little Rock, Arkansas. The LMSA will normally work at the HUB located on 900 South Shackelford Road, Little Rock, AR or remotely. The LMSA Performs duties related to the receipt, intake and indexing of health and administrative information and will interface with personal computer (PC) applications as well as numerous Vista applications. The LMSA monitors and makes work assignments, provides input on performance, resolves daily workplace issues and maintains efficient workflow.

The primary duties of the Lead Medical Support Assistant (LMSA) may include but are not limited to:

• Assuring coverage of all areas of responsibility.
• Conducting ongoing reviews to ensure quality of work.
• Ensuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedules.
• Orienting and providing on-the-job training for new and current employees.
• Ensuring all training requirements are met.
• Organizing the work structure of the assigned areas.
• Acting as a liaison between MSA and staff in order to resolve day to day conflicts.
• Planning and organizing work with general assistance from the supervisor.
• Reporting special assignments and only referring the non-routine and high technical problems to the supervisor.
• Reporting backlogs, difficulties in meeting deadlines, uncooperative physicians, and difficulty in securing information from clinicians or the record.
• Maintaining confidentiality of the information obtained to carry out required duties.
• Communicating with physicians, case managers, and other allied health professional staff regularly while using sound interpersonal skills.
• Working independently to make decisions based on guidelines, precedents and regulations and performs duties in such a manner that minimal supervision is required.

- Installs, inspects, and performs modifications and repairs to electrical power support systems such as electrical power plants and power distribution equipment.

Performs preventive maintenance on electrical power support systems.

- Performs major repair, replacement, and overhaul of power support system components such as diesel, multi-fuel, or gas turbine engines, and electrical accessories of engines.

- Troubleshoots electrical power support systems such as electrical power plants and power distribution equipment.

- Maintains, inspects, repairs, diagnoses, and modifies aircraft arrestor barrier units.

- Maintains records and documents actions

- Utilizes safety practices and procedures following established safety rules and regulations and maintains a safe and clean work environment.

The selectee will serve as an Executive Advisor in the Office of the Chief Financial Officer. Typical work assignments include:

• Participating fully with the Chief Financial Officer, Deputy Chief Financial Officer and financial management staff in the formulation and implementation of policies, plans, systems, and procedures to manage and continually improve the efficiency and effectiveness of the overall financial management program.
• Ensuring compliance with DHS policy through close interaction with key DHS leadership officials at both Headquarters and the field.
• Providing strategic and tactical advice to executive officials on policy initiatives; identifying management issues, conceptualizing innovative solutions, reconciling diverse viewpoints; conducting studies and evaluating program goals and objectives, and developing resource estimates necessary to carry out program functions.
• Developing and presenting briefs, position papers, and memoranda and determining appropriate communication and market strategies.

The Associate Chief of Staff, Geriatrics & Extended Care will serve as Medical Director for Geriatrics Program at Central Texas VA Health Care System (CTVHCS) and will supervise other Physicians, Fellows, Nurse Practitioners and Physician Assistants in CTVHCS. The Physician will also work as an Attending Physician in Hospice and Palliative Care Program, taking care of Veterans who need hospice and palliative care to improve quality of life for patients who have a serious life limiting or terminal illness focusing on quality of life through relief of symptoms and attending to their emotion and spiritual needs and end of life care.

The Associate Chief of Staff, Geriatrics & Extended Care will be responsible for consults, admissions, discharges, and routine care of the Veterans in these programs. He/she will also help coordinate care with other members of the Interdisciplinary Team and with Specialists inside and outside the VA and provide education on disease process, medications, and care needs to Veterans, families, and staff. Will participate in screening Veterans for CLC admission, both hospice and other treating specialties within CLC.

The Associate Chief of Staff, Geriatrics & Extended Care will also help track outcomes, monitor, and report trends to improve quality of care in these programs. Duties also include supervising and instructing Medical Students, Residents, Geriatric and Hospice and Palliative Care Fellows as needed in an Interdisciplinary Team setting. Serve as a resource for Veterans, families, and staff for issues related to clinical services provided in these programs.The Physician may also help with patient care needs in other areas of Geriatrics and Extended Care as needed.

Work Schedule: Monday - Friday (8:00 a.m. - 4:30 p.m.)

VA offers a comprehensive total rewards package.

• Analyzes and evaluates the management practices and methods, and administrative operations of substantive organizations and complex functions.
• Ensures coaching on aspects of health care quality improvement to teams is provided on an ongoing basis. Targeted interactions occur as needed with individuals as well as with teams. Coordinates virtual educational training sessions related to innovation and improvement process.
• Works with stakeholders across organizations, functions and levels to build customer understanding and solve challenging problems, empower teams to move forward by developing metrics, measuring results, and integrating new methodologies into existing systems.
• Serves as a contracting officer's technical representative on contracts of an administrative nature and/or contractor support for the conduct of large studies.
• Compiles data and prepares complex administrative and management reports that emanate from the Department or high echelons in the organization. Reports encompass workforce and organizational issues and proposed plans and proposals for implementing Executive Orders, new legislation.

The Associate Chief of Staff, Geriatrics & Extended Care will serve as Medical Director for Geriatrics Program at Central Texas VA Health Care System (CTVHCS) and will supervise other Physicians, Fellows, Nurse Practitioners and Physician Assistants in CTVHCS. The Physician will also work as an Attending Physician in Hospice and Palliative Care Program, taking care of Veterans who need hospice and palliative care to improve quality of life for patients who have a serious life limiting or terminal illness focusing on quality of life through relief of symptoms and attending to their emotion and spiritual needs and end of life care.

The Associate Chief of Staff, Geriatrics & Extended Care will be responsible for consults, admissions, discharges, and routine care of the Veterans in these programs. He/she will also help coordinate care with other members of the Interdisciplinary Team and with Specialists inside and outside the VA and provide education on disease process, medications, and care needs to Veterans, families, and staff. Will participate in screening Veterans for CLC admission, both hospice and other treating specialties within CLC.

The Associate Chief of Staff, Geriatrics & Extended Care will also help track outcomes, monitor, and report trends to improve quality of care in these programs. Duties also include supervising and instructing Medical Students, Residents, Geriatric and Hospice and Palliative Care Fellows as needed in an Interdisciplinary Team setting. Serve as a resource for Veterans, families, and staff for issues related to clinical services provided in these programs. The Physician may also help with patient care needs in other areas of Geriatrics and Extended Care as needed.

Work Schedule: Monday - Friday (8:00 a.m. - 4:30 p.m.)

VA offers a comprehensive total rewards package. VHA Physician Total Rewards.
Recruitment Incentive (Sign-on Bonus): Authorized
Pay: Competitive salary, annual performance bonus, regular salary increases
Paid Time Off: 50-55 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year and possible 5 day paid absence for CME)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
CME: Possible $1,000 per year reimbursement (must be full-time with board certification)
Malpractice: Free liability protection with tail coverage provided
Contract: No Physician Employment Contract and no significant restriction on moonlighting