Total 49 Customer Service job vacancies in Bay Pines, Florida

Responsible for tactical, strategic. and administrative support of multiple program areas such as training, quality control, quality assurance, traffic management, airspace and procedures. plans and programs, operational automation, military operations. special and security operations, safety management system, safety reporting and other areas of specialty identified collaboratively at the local level.

The work requires a comprehensive knowledge of the ATC field and familiarization with the many integral components of the industry which comprise the National Airspace System. Specialists must have the ability to apply this knowledge to the analysis. evaluation and development of new methods, studies, approaches, and procedures. The Staff Support Specialist must be knowledgeable of agency wide programs, facility goals and objectives. Must be able to communicate clearly and tailor their message to the target audience. While not required, hardware/software experience is desirable. Some travel will be required.

For the assigned Facility/Duty Location:

1. Performs daily functions of maintaining and or improving operational material and or resources within the assigned area(s) of specialty.

2. Communicates intra / inter facility as well as among various lines of business and industry.

3. Makes recommendations for new projects/studies. taking into account available resources and the accomplishment of facility goals and objectives.

4. Applies expertise toward the completion of projects/studies and facility reports.

5. Analyzes and evaluates the effectiveness of equipment, facilities, and procedures.

6. Conducts investigations. evaluations, and briefs facility personnel.

7. Develops methods to improve customer service and the quality of support provided.

8. Collaborates freely among facilities, provides feedback and consults with other Staff Support Specialists regardless of duty location.

9. May perform duties outside of the facility commensurate with grade and experience.

Depending upon facility structure, reports to an assigned MSS-2, 3 or 4, who provides administrative direction for facility assignments, in terms of broadly defined missions or functions within areas of specialties. The incumbent is responsible for planning, designing and completing work assignments independently. Results of the work are technically authoritative and are normally accepted without change. Work is evaluated in terms of results achieved and effectiveness in assigned program areas.

About the Role

We are only able to accept applicants who have the right to work in the uk and live within a commutable distance to the location of the job role.

At Maria Mallaband Care Group, it’s our people who make us great, and we pride ourselves on how well we work together as a team.

Working with us will result in some excellent rewards & benefits including –

• Simply Health – company funded, providing cashback for prescriptions, optical and dental costs 24/7 virtual GP access plus more for you and up to 4 children*
• Early Pay – Access to earned pay prior to payday
• Benefits platform – discounts across multiple retailers, leisure providers, hospitality etc.
• An exclusive discount on Tastecard - dine out with up to 50% off total food bill
• Free criminal record checks
• Pension Scheme with Nest
• Flexible working patterns
• Cycle to work scheme**
• Service recognition
• Training support and development opportunities
• Employee Assistance Programme
• Wellbeing support
• Discounted gym membership

*Benefits require completion of a 12-week probationary period before they can be accessed.

**Benefit subject to deduction not taking colleague below National Living Wage

The fact you’re here makes us think you’re exactly the type of person who is passionate about care. Just as importantly, you’re ready to put the happiness and well-being of the people who live with us at the heart of everything you do.

What’s more, we’ve now adopted a flexible working approach to all our roles as many of our people prefer part time contracts. That means you’ll have as much flexibility as you need to fit your role around your other commitments. All you need to do is tell us the hours you want to work and we’ll do our best to make it happen.

About the role

As a Care Assistant/Carer on our team, you’ll care for our residents like they’re your own family. It’s all about looking after their physical, psychological and social needs, and day to day you’ll help with personal care activities such as washing, personal hygiene, dressing and assisting with meals. All to make sure we remain the best quality, most highly regarded Care Provider in the United Kingdom.

About you

We provide full training so we’d also love to hear from you whatever your background, its just as important is that you’re organised, have great communication skills, and that you’re flexible enough to work shifts. We also believe in giving you a great career pathway, so maybe your next step might be Nurse Associate and we are committed to supporting you on your journey.

About us

We’re among the UK’s largest independent care providers, employing thousands of staff in over 80 homes across the country.

Investment in new technology and services is key to our reputation for high-quality care provision, as is our commitment to staff training programmes and our emphasis on progressive career paths.

Our vision is to be the best quality, most highly regarded Care Provider in the United Kingdom, and an employer of choice for care workers.

We truly understand…

That people are unique - this means everyone we care for is one of a kind, so we surround ourselves in their stories and we celebrate their individuality.

The importance of passion - it fills every one of us, it fuels our devotion for the people we care for, and it makes our homes happier.

That honesty is everything - no-one wants to think about the time when a loved one needs care, but we’ll be here to help when that time comes.

That happiness comes with openness - we proactively support new friendships, new discoveries and better ways of living as our residents enter the next chapter in their lives.

Apply now

If you’re ready to start your journey as a Carer/Care Assistant with Maria Mallaband Care Group please don’t delay and apply today!

Earsdon Grange

Rated Good by CQC in January 2018, Earsdon Grange is a purpose built care home offering residential care, dementia care and respite care - including long and short-term stays. Located in the seaside town of Whitley Bay and within walking distance of all local amenities, the home features en-suite bedrooms and several spacious lounges, as well as a coffee lounge and bar area where residents can socialise with their friends, families and each other. The experienced care team at Earsdon Grange take care of all the sensitive healthcare needs of residents while respecting their need for an independent and dignified day-to-day lifestyle. Earsdon Grange benefits from strong links to the local community thanks to a full-time activities coordinator who provides a programme of activities, entertainment, and events that the residents can choose from.

Proud member of the Disability Confident employer scheme

Include but are not limited to:

• Gathering information, identifying and analyzing issues, and developing recommendations to resolve substantive problems of effectiveness and efficiency of work operations in a program or program support setting.
• Develops policy and procedure, implement monitoring techniques and provide analysis and trending of outcome data.
• Collaborates with Quality Management to determine mandatory monitoring and reporting requirements.
• Maintains current knowledge of performance measure criteria and goals.
• Assists clinical staff to problem solve barriers to goal achievement and to access resources.
• Assists service chief to collect peer review data, compile into appropriate format and distribute to appropriate personnel and/or services.
• Provides administrative support to ensure customer satisfaction through education of staff and through researching and composing correspondence for service chief such as patient complaints or congressional inquiries.
• Collaborates with patient advocates to resolve issues toward positive outcomes.
• Tracks performance appraisals to ensure they are completed by required due dates.
• Monitors balances of control points and status of projects and recommends reprogramming of funds as needed.
• Completes other duties as assigned.

The duties and responsibilities of the Biomedical Equipment Support Specialist (Information Systems) include but are not limited to the following:

• Lifecycle management of advanced imaging or radiological devices to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair, and calibration of these complex therapeutic and diagnostic devices and systems. Utilizes comprehensive knowledge of imaging techniques, technologies, radiological practices, and procedures in resolving highly complex equipment failures that have immediate risks to patient safety. Coordinates and works effectively with other facility support departments including but not limited to Facilities Management Service (FMS), Office of Information Technology (OIT),Sterile Processing Service (SPS), and Environmental Management Service (EMS). Specific tasks include but are not limited to incoming inspections, regular and unscheduled maintenance, and planning for end of life replacement in conjunction with clinical services.
• Utilizes advanced radiological test equipment including but not limited to radiation dosimeters, calibration phantoms, high voltage testing devices, KV and MA meters and monitor calibration devices in addition to common test equipment including electrical safety analyzers, oscilloscopes, patient simulators, pulse generators, network analyzers, and multimeters, among others.
• Troubleshoots and maintains radiology information systems and interfaces (i.e. HL7, DICOM, TCP/IP) with EHR alongside PACS Administrators, OIT, BESS (Biomedical Information Systems) and other experts.
• Performs advanced testing and troubleshooting of advanced imaging or radiological devices involving their interfaces and connections to other medical devices or information systems either directly or through the facility's hardwired and wireless networks. Adheres to Medical Device Isolation Architecture (MDIA) Guidelines inboth pre-procurement and during system implementation, and system management. Loads operating system (OS) and clinical application software as needed. Executes VA guidelines when responding to network incident response (due to infection, loss of services or regional and local policy changes).
• As assigned, employee is responsible for lifecycle management of other medical devices and systems such as life support, dialysis, and monitoring to include physical and network support. Completes both routine and complex assignments involved in the installation, maintenance, modification, troubleshooting, repair and calibration of these complex therapeutic, diagnostic and life support medical devices and systems.
• Maintains functional knowledge of relevant safety codes and standards of regulatory bodies including but not limited to The Joint Commission (TJC), National Fire Protection Association (NFPA), Food and Drug Administration (FDA), Nuclear Regulatory Commission (NRC), Association for the Advancement of Medical Instrumentation (AAMI), American College of Radiology (ACR), Center for Devices and Radiological Health (CDRH).
• Documents all work performed in the computerized maintenance management system (CMMS). This documentation is completed in accordance with regulatory body requirements, Healthcare Technology Management (HTM) Documentation of Services guidelines and other organizational requirements. Maintains required medical physicist reports and other device reports for all assigned imaging devices.
• As assigned, functions as a Contracting Officer Representative (COR) and keeps appropriate certification levels. Uses knowledge of government contract procedures and documentation requirements to develop statements of work, sole source justifications, other applicable documentation (6550, Independent Government Cost Estimate (IGCE), etc.) and to oversee vendor work. Collaborates with Logistics and Contracting to procure parts and services.
• Maintains knowledge of the state of the art in medical technology, including scientific advances, network protocols, and vendor changes. Focuses on professional development in all areas of medical technology lifecycle management including technical skills. Knowledge and training is obtained from formal (conference, classes) or informal (magazines, articles, peer training) means. May be required to attend lengthy training as many radiological imaging equipment courses can have a duration greater than one month.
• Provides training and education as appropriate to medical technology end users and clinical staff.
• Provides mentoring and technical training to peers and development graded BESS.

The Advanced Medical Support Assistants (A-MSAs) assigned to VAMC Orlando, to include it's Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Assignments at this level include, but are not limited to;

• Develop and maintain effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies.
• Work within the team to set team priorities and deadlines, adjusting the flow and sequencing of the work to meet team and patient needs.
• Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner.
• Performs scheduling, canceling, re-scheduling of patient appointments and consults.
• Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients.
• Analyze situations to determine what decisions can be made or if advise of higher authority is needed.
• Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities.
• Update and verifies patient demographic information.
• Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff.
• Maintains patient's confidential records
• Scan and enters information into VISTA, CPRS

The Lead MSA serves the North Florida / South Georgia VHA in the Community Care service line. The Lead MSA performs the following duties to include, but not limited to":

• Monitors and makes work assignments
• Provides input on performance
• Resolves daily workplace issues and maintains efficient workflow
• Assuring accurate and timely scheduling of appointments.
• Providing guidance to staff members to include changes in policies and procedures.
• Distributing and balancing workload.
• Creating and maintaining employee work schedule.
• Providing on-the-job-training for new and current employees.
• Organizing the work structure of his/her assigned areas.
• Acting as liaison between MSA and staff.

Duties include:

• Respond to calls regarding wildlife-caused traffic jams (e.g., bear jam) along roadways.
• Take necessary actions to manage the human-wildlife interface and protect visitors and resources by successfully reading animal behavior, specifically black and grizzly bear behavior, and implementing proper hazing/aversive conditioning techniques to move bears off roads/out of developed areas.
• Provide visitors with information about bear ecology and behavior, how to stay safe in bear country, and ethical wildlife viewing techniques.
• Work independently, both in front-country and back-country settings, around potentially dangerous wildlife such as grizzly bears, black bears, mountain lions, bison, and moose.
• Patrol public use areas, such as campgrounds and picnic areas, to look for and secure unattended bear attractants as well as educate visitors about proper food storage techniques.
• Collect and enter data into Microsoft Access and/or Excel databases.
• May assist biologists with the trapping and immobilization of bears.
• Post closures and other warnings signs, which may include carrying and installing signposts in the ground over an expansive area.
• Retrieve dead animals such as deer, pronghorn, and elk from road corridors or developed areas.

The Senior Licensed Professional Mental Health Counselor (LPMHC) is under the Mental Health & Behavioral Sciences Service and works with and clinically supports Acute Care Mental Health, which includes an inpatient psychiatric unit, inpatient medicine, and the emergency department. In addition to providing direct patient care, the Senior LPMHC functions as the facility Baker Act Coordinator and has supportive administrative duties.

Duties and responsibilities include, but are not limited to:

• Providing a full range of mental health services to patients with complex mental, medical, and psychosocial problems in Acute Care Mental Health.
• Completing Suicide Risk Identification to include CSREs, Safety Plans, and consultation with the Suicide Prevention Team as needed.
• Providing evidence-based psychotherapy services including individual, family, couples, or group psychotherapy and behavioral modification for addressing behavioral and psychological symptoms. Has advanced skills in specialized interventions and treatment modalities for Veterans with complex needs.
• Educating patients, family members, and significant others.
• Functioning as a member of an interdisciplinary treatment team by providing consultation and treatment recommendations to professional staff within the medical units, inpatient psychiatric unit, ED, and community providers, concerning clinical assessment findings and appropriate treatment plans for the patients in his/her care.
• Developing, implementing, and documenting the treatment plan for patients seen, including prompt completion of clinical reminders.
• Functioning independently as a member of the West Palm Beach VAMC Medical Staff, with full clinical privileges. The incumbent assumes complete professional responsibility for his/her clinical assessment findings, patient care decisions, and documentation.
• Appropriately referring patients to other disciplines for treatment outside purview and expertise of a LPMHC.
• Providing clinical supervision to LPMHC staff and/or LPMHC trainees.
• Developing behavioral health related training curriculum and conducting trainings for clinical staff as needed.
• Complying with all regulations of VHA and ensuring clinical documentation complies with service policies.
• Participating in ongoing performance improvement initiatives.

The Lead MSA routinely interacts with MSA staff and collaborates with other members of an expanded health care team to assist in providing a robust interdisciplinary approach to care. The Lead MSA monitors daily work assignments and balances workload among MSA staff. The Lead MSA provides input on performance regarding quality of work, and Medical Center Policies.

Lead Medical Support Assistant duties consist of but are not limited to the following:

• Scheduling/coordinating appointments using advanced clinic access principles.
• Daily review of active/pending consults and open Return to Clinic Orders (RTC's).
• Ensures Code-Purple forms and medication administration reports(MARS) are up to date via communication with clinical staff.
• Pulls reports to ensure that the work has been completed.
• Conducts reviews to ensure quality of work and to ensure accurate and timely scheduling of appointments.
• Assure staff collect, scan, and update health insurance information serving a major role in the revenue process.
• Train staff to ensure is in compliance, reporting quality assurance, and budgetary initiatives.
• Develops ways to resolve problems with the administrative and clinical staff on access, customer service, patient flow, revenue, and data validation issues, action plans, monitoring and reporting.
• Assemble patient hardback charts at time of patient admission, and consolidate patient hardback charts at time of discharge.
• Acting as a receptionist at the clinic, either face-to-face or telephonically.
• Perform timekeeping duties and additional tasks assigned by the supervisor to ensure efficient daily operations.

Inpatient Staff Registered Nurse (RN) is responsible and accountable for individual nursing practice and determines the appropriate delegation of tasks consistent with the nurse's obligation to provide optimal care. The focus is on individual growth and development in practice with increased levels of self-direction. Ability to formulate a plan of care based on nursing assessments. Seeks guidance in how to improve care provided to patients and families. Delegates elements of care to the appropriate individual based upon assessed needs, condition, and safety of the patient. The nurse brings principles and theory with limited application of critical thinking skills. Nurses must possess and maintain Basic Life Support (BLS) certification and acquire Advanced Cardiac Life Support (ACLS) certification with in one year of employment, and subsequently maintain both certifications throughout their tenure.

Responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans.


Preferred Experience: Candidate will have 2 years of recent telemetry/stroke experience. BSN preferred. National certification preferred.



VA offers a comprehensive total rewards package: VA Nurse Total Rewards


Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30pm-8:00am with weekend rotation.
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more

Responsible and accountable for all elements of the nursing process when providing and/or supervising direct patient care. Assesses, plans, implements, and evaluates care based on age specific components. Assumes responsibility for the coordination of care focused on patient education, self-management, and customer satisfaction throughout the continuum of care. Administers medications and procedures per established policies and guidelines. Influences care outcomes by collaborating with members of the interdisciplinary team. Executes position responsibilities that demonstrate leadership, experience, and creative approaches to management of complex client care.

The Critical Care RN is responsible for participating within unit based and/or organizational level Shared Governance councils, utilizing clinical expertise, evidence-based practice, and knowledge to assist with finding solutions to problems or issues to improve the quality care provided to our Veterans. The Critical Care RN is responsible for maintaining current Basic Life Support (BLS) and Advanced Cardiovascular Life Support (ACLS) certification.

Preferred Experience: Preferred candidate will have recent 2 years ICU experience. BSN preferred. National Certification preferred.


VA offers a comprehensive total rewards package: VA Nurse Total Rewards

Pay: Competitive salary, regular salary increases, potential for performance awards
Paid Time Off: 50 days of paid time off per year (26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year)
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Licensure: 1 full and unrestricted license from any US State or territory
Work Schedule: 7:30pm- 08:00am with weekend rotation.
Relocation/Recruitment Incentives: Available for well-qualified applicants.
EDRP Authorized: Former EDRP participants ineligible to apply for incentive. Contact VHA.ELRSProgramSupport@va.gov, the EDRP Coordinator for questions/assistance. Learn more