Total 16 Customer Service job vacancies in Birmingham, B31 2AP

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Develop policies, guidelines, procedures, and controls for central and agency accounting related issues.
• Prepare, review, and analyze financial statements for submission that are in compliance with governing regulations.
• Assist in the development and implementation of effective cash management and reporting policies and procedures for Fiscal Service stakeholders relating to the cash accounts of the Treasury.
• Responsible for specific reconciliation, reports, and or audit support which are relied on in part or in whole to produce daily, monthly, or other periodic statements.

Starting at $49,025 Per Year (GS 7-12)

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Develop policies, guidelines, procedures, and controls for central and agency accounting related issues.
• Prepare, review, and analyze financial statements for submission that are in compliance with governing regulations.
• Assist in the development and implementation of effective cash management and reporting policies and procedures for Fiscal Service stakeholders relating to the cash accounts of the Treasury.
• Responsible for specific reconciliation, reports, and or audit support which are relied on in part or in whole to produce daily, monthly, or other periodic statements.

Starting at $49,025 Per Year (GS 7-12)

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Develop policies, guidelines, procedures, and controls for central and agency accounting related issues.
• Prepare, review, and analyze financial statements for submission that are in compliance with governing regulations.
• Assist in the development and implementation of effective cash management and reporting policies and procedures for Fiscal Service stakeholders relating to the cash accounts of the Treasury.
• Responsible for specific reconciliation, reports, and or audit support which are relied on in part or in whole to produce daily, monthly, or other periodic statements.

Starting at $49,793 Per Year (GS 7-12)

The following are the duties of this position at the GS-13. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

• Be responsible for the review and dissemination of mission critical information that is confidential in nature
• Lead and/or oversee projects and ensure appropriate integration of milestones and initiatives
• Provide key support to management in a wide variety of administrative and operational matters

Starting at $86,962 Per Year (GS 12-13)

As a Human Resources Specialist (Information Systems), you will:

• Make recommendations on how to take advantage of automated system capabilities. Assist in solving business issues and implementing organizational and procedural changes and provide advice and guidance to management officials on a variety of complex business problems as they relate to automated HR systems and reports.
• Troubleshoot HR System problems which involves direct testing and reviewing reports of sensitive employee HR data to ensure appropriate functioning and accuracy of data flow from one system to another such as the NFC payroll system.
• Determine the need to elevate system (e.g., HR Connect, ITM, webTA) issues to Treasury's HR Connect Program Office (HRCPO), ITM Program Office, Kronos, Fiscal Service ISS team, system security team/ISSO liaison, or other business partner. Collect all information needed to troubleshoot issues and monitor business partners' progress to resolve issues. Serve as a key liaison with external business partners.
• Lead and perform customer acceptance testing on behalf of all HRSD customers. Coordinate assignment of testers, communications with testers and the system owner, reporting of defects, and validation of defect fixes.

Starting at $103,409 Per Year (GS 13)

The Office of Division Counsel (Litigation & Advisory) (L&A) provides legal services for the Internal Revenue Service Large Business and International (LB&I) and Small Business/Self Employed (SB/SE) Divisions on tax matters, legal issues, regulations, and needs relevant to individuals filing Schedules C, E, F, and Form 2106, subchapter C corporations, subchapter S corporations, partnerships, estates, and trusts. The Office of Division Counsel L&A is a nationwide organization headquartered in Washington, DC, divided into seven geographic areas and one nationwide strategic advisory function. Each Area is responsible for legal work within a defined geographic group. We work with complicated issues of tax law and accounting principles in the context of an expanding global environment. L&A employs over 1,100 attorneys and paralegals nationwide, who provide a full range of legal services on all issues, including advising LB&I and SB/SE compliance agents, handling litigation in the U.S. Tax Court and referring and recommending litigation to the Department of Justice.

As an Administrative Officer you will:

• Provide advice, guidance, and expert level assistance to Area/ Strategic Advisory Executives and Managers on all matters related to the coordination, integration, and synchronization of administrative actions. Analyze workflow, determine problem areas, develop guidelines, and provide advice and assistance to the Executives, Management Officials, and Analysts in the Division on all phases of administrative management, providing solutions to problems arising in connection with the operating policies, programs, workloads, staffing, and other managerial concerns.
• Coordinate and monitor tracking process for personnel, performance, staffing-related forms, documents, files, and reports. Analyze tracking systems and implement changes to streamline processes, improve efficiency and timeliness or personnel functions. Handle and advise on a wide variety of other administrative assignments in support of L&A Area/SA executives and managers. Examples include overseeing the maintenance of personnel records, initiating personnel actions, travel and event planning, report generation and compilation, digital and paper records management, space management, procurement, and data call responses.
• Act as Area liaison for the administrative aspect of hiring and onboarding functions. Work directly with HQ team members and assigned L&A Areas to coordinate applications and interviews, conduct candidate outreach; extract candidate application material from staffing software; draft selection memos for hiring officials. Coordinate movement of internal employees between Areas and/or PODs.
• Serve as the Area/SA expert on the design, development, implementation of Area/SA specific SharePoint sites. Conduct continual/real time maintenance of Area/SA specific sites, ensuring that sites provide efficient and effective tracking of data and information.
• Prepare, process and track appropriate reports on programs and systems management. Oversee Area and/or Strategic Advisory case reports and Agency requested case data reports, act as the point of contact between Field Executives, L&A Headquarters, Program and Management Analysts, and various Headquarters offices throughout Chief Counsel, including suspense report deadlines, employee case inventory reviews, and case data and case status input accuracy.
• Represent Area/SA Executives and Managers at administrative and operational meetings conducted by Headquarters Program and Management Analysts, and other Headquarters Staff Officials.

This is not an all-inclusive list.

Starting at $86,962 Per Year (GS 12)

Customer Service Representatives (CSRs) provide assistance to beneficiaries and the general public in person, by telephone, or in writing. CSRs conduct interviews to determine the nature of the caller's question or issue; explain technical information, gather facts, evaluate evidence, and take action to resolve problems relating to all Social Security programs.

Once selected for the Customer Service Representative position in SSA, you will contribute to the Agency's mission through direct service to the public. As the first point of contact, you are responsible for assisting beneficiaries or inquirers in person, by telephone or in writing to provide information on SSA laws, rules and regulations and Medicare Insurance Programs. This includes obtaining information in order to determine eligibility and entitlement for programs administered by SSA, and using automation tools to access and update information about claims or potential eligibility.

Starting at $54,799 Per Year (GS 8)

Comply with all Trust policies and procedures and departmental Standard Operating Procedures. To undertake other duties commensurate with this grade of post in agreement with the relevant line manager. To minimise the Trusts environmental impact wherever possible, including recycling, switching off lights, computers, monitors and equipment when not in use. Helping to reduce paper waste by minimising printing/copying and reducing water usage, reporting faults and heating/cooling concerns promptly and minimising travel. Where the role includes the ordering and use of supplies or equipment the post holder will consider the environmental impact of purchases.

Job Title: Homeless Support Worker

Job Type: Temporary

Location: Chesterfield, Derbyshire

Industry: Social Care - Homelessness - Asylum Seekers & Young People

Key responsibilities of a Homeless Support Worker

In this Homeless Support Worker job, your responsibilities will include:

• To provide dedicated housing support to keep service users within their tenancies and improve long term goals
• As well as housing knowledge you will need to have specialist knowledge around drug and alcohol, mental health, domestic violence and provide support to people in their homes to improve their engagement in treatment services.
• To utilise case managements skills to provide coordination of interventions and activities to empower the recovery of individuals accessing services.
• Deliver activities and interventions which may be alongside peers in line with personal budgets.
• To work collaboratively with external partner agencies to provide support to Service Users that meets their needs through all stages of their individual recovery journey
• To carry out duties in line with organisational policies and procedures

Skills & experience of a Homeless Support Worker

• Proven track record of working In a homeless service or substance misuse before - dealt with a caseload and support sessions
• Car driver is necessary as travel around Chesterfield is essential
• Holds an enhanced DBS child and adult cleared - Issued In the last 12 months or on the update service
• Available to work on a temporary on-going basis - potential to be temporary to permanent

If you feel you meet the above criteria please apply within, anything other questions you can call the office on 021 631 5930 and ask for Alisha.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

An exciting opportunity has arisen within the Large Joints Services admin team at the Royal Orthopaedic Hospital NHS Foundation Trust for a Support Medical Secretary.

We are looking to recruit an enthusiastic and motivated individual to support the Large Joints medical secretaries. The successful candidate will need to have excellent organisation skills, initiative, and good prioritisation skills.

The position provides the opportunity to work within a very supportive and welcoming team and to further develop your knowledge and skills.

You will need to be educated to GCSE level (or equivalent), have strong audio typing and should be proficient in using all aspects of Microsoft Office, particularly Word and Outlook.

To provide full and comprehensive assistant medical secretarial cover to support the Clinicians and Medical Secretarial department.

Ensure all routine clinical information and correspondence is up to date and available when required.

The Royal Orthopaedic Hospital NHS Foundation Trust is one of the largest specialist orthopaedic units in Europe. We offer planned orthopaedic surgery to people locally, nationally and internationally.

Our Trust is a very special hospital; big enough to deliver world class services and small enough to offer exceptional patient and staff experience. We offer a working experience unique in the West Midlands and we're always on the lookout for passionate people to join our award-winning team.

The ROH is an equal opportunities employer. We employ people of difference and are committed to growing an inclusive culture, where difference is celebrated, and people feel able to bring their whole and authentic self to work.

We are a Disability Confident Leader and offer a range of inclusive, family friendly and flexible working arrangements and policies, to support our people in the workplace. Flexible working requests will be considered.

The Trust is committed to the Disability Confident Interview Scheme and will offer an interview to disabled applicants who meet the minimum criteria for a vacancy and consider them on their abilities.

If you have a disability and need any support with your application or require any reasonable adjustments to be implemented please do get in touch with the Recruiting Manager for this position so that the team can support you.

To provide full and comprehensive assistant medical secretarial cover to support the Clinicians and Medical Secretarial department.

Ensure all routine clinical information and correspondence is up to date and available when required.

MAINDUTIES AND RESPONSIBILITIES
1. Provide a comprehensive assistant secretarial service to clinicians and clinical teams in conjunction with the Senior Team Secretaries.
2. To deputise for the Personal Medical Secretaries on an ad hoc basis, for annual and sick leave.
3. To assist/deputise for the Personal Medical Secretaries on an ad hoc basis regarding admissions, waiting lists, ad hoc ward attenders and cancellations ensuring hospital policies are adhered to, with appropriate training.
4. Receive phone calls from patients, relatives and GP’s. Ensure they are dealt with in a timely manner or passed to the appropriate Secretary as required, maintaining the highest possible customer care at all times.
5. Communicate with other sections within patient access and other departments as required.
6. Type clinics and reports into PAS/CRIS system as requested by the Personal Medical Secretaries.
7. Liaise with hospitals and GP surgeries for information.
8. Photocopying and faxing documents as required
9. To open and distribute post, prioritising any urgent post and ensuring relevant documentation is attached. In addition to acting promptly and appropriately to all e-mail correspondence.
10. Track case notes in and out of departments.
11. Ensure loose filing is amalgamated with case notes within the department or health records.
12. Liaise with appropriate staff in making routine appointments or cancellations as directed by the Personal Medical Secretaries.
13. Supports Team Leader to induct and support junior members of the team

This is not an exhaustive list of duties and a regular review will take place with the post holder as part of their ongoing development and performance management.

Full job description added as a supporting document.


This advert closes on Thursday 28 Nov 2024

Proud member of the Disability Confident employer scheme

A Vacancy at Birmingham and Solihull Mental Health NHS Foundation Trust.


To provide an efficient and effective administrative support Service within the NMHT services. To assist the Team administrator with administrative and secretarial duties. To provide administrative support to the NMHT service team .

The post holder will be responsible for supporting the provision of a administrative and secretarial service within the NMHT. The post holder will also be responsible for supporting the team of professionals engaged in providing treatment to service users with Mental Health related problems.



Welcome to Birmingham and Solihull Mental Health NHS Foundation Trust. Our 4000 clinical and support staff help us to improve mental health wellbeing and meet the needs of the 70,000 people we serve each year. We provide a range of mental healthcare services across Birmingham and Solihull, as well as specialised services nationally. We also offer medical, nursing and psychology training and are proud of our international reputation for both research and innovation.

Our population is culturally diverse, characterised in places by high levels of deprivation which create an increasing demand for our services and a necessity for us to make sure everyone can access the help they need. We are a team of compassionate, inclusive and committed people working together to provide excellent care to support our community. If you are looking for a place to belong, where you can make a real difference to people’s lives, join our team where our warm welcome is waiting for you.

For further information about the main responsibilities please view the attached job description and person specification.

We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)


This advert closes on Thursday 28 Nov 2024

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received. We are unable to support applications from job seekers who require sponsorship to work the United Kingdom (UK)

For further information about the main responsibilities please view the attached job description and person specification. We highly recommend you submit your application as soon as possible, this post may close earlier than the indicated closing date if a sufficient number of applications are received.

TSB Bank Plc


Job Title: Customer Service Consultant (Money Confidence Expert)Function: Branch BankingLocation: BirminghamHours: Full Time 35 Hours. Flexible between 8am and 8pm Monday to Saturday on a rotational basisSalary: £25,288 (£23,200 base, plus cash allowance of £2,088) and excellent benefits At TSB, we're all here to give money confidence to our customers and communities. Wherever you work in TSB, you can make a real difference to your career, our business, and the wider community.We are looking for someone who is passionate about customer experience. How you’ll make a differenceAs a Money Confidence Expert, you’ll help personal and business customers build confidence in using the different ways they can bank with TSB. You’ll show and help them get the most from their channels of choice, so their everyday banking is easy and convenient. Through face-to-face interactions, telephone and video banking, you’ll build and deepen customer relationships by getting to know about them and their unique needs. Being responsible for responding to customer enquiries, addressing their needs, and proactively educating them about our products and services in the most convenient way for the customer. By going the extra mile and offering them financial support that might even change their lives. Building a great relationship, adding that personal touch and making them feel that TSB is the only bank for them. What you’ll bring
- Be great with people; provide exceptional customer service in person, through video calls, and over the phone.
- Have a flair for understanding what customers need and the best way to support them with their current and future goals.
- Ability to help answer questions and sort out problems. 
- Be a strong team player with a collaborative approach, working together to improve overall customer satisfaction.
- Embraces Digital. Develop a comprehensive set of skills, knowledge and behaviours to be proficient at educating and assisting customers to digitally self-serve using their own device or branch tablets with our online banking and mobile App.
Location
- Candidates must be able to commute to other branch locations, typically, a journey from home to work of up to 1¼ hours or approximately 25 miles is considered to be reasonable by TSB.
What we offer in returnWe’ll pay you a base salary of £23,200 from day one, and an excellent benefits package which includes:
- Extra 9% of your salary (£2,088) to either take as cash in your pay or to spend on flexible benefits (dental plan, cycle2work, buying extra holidays, etc.)
- Variable Pay Award (5%/£1,160 on target) based on company performance.
- Fantastic company pension – TSB contributing up to 13%
- 25 days holidays (plus bank holidays)
- Private Healthcare
If this sounds up your right up your street, come and join our team. We make things happen!
We are TSB. Life Made More.

JOB TITLE: COMMERCIAL AIR CON SERVICE / BREAKDOWN ENGINEER

PLACE OF EMPLOYMENT: Mobile Worker

You are required to travel to and work at various locations within the Birmingham, duduley, Coventry area as the Company shall reasonably require for the proper performance of your duties

SALARY: £45,000

HOURS: Monday - Friday 8:00am to 5:00pm (40 hours per week)

RESPONSIBLE TO: Directors

RECRUITMENT: This post is subject to a satisfactory DBS and reference checks

Summary of Duties:

Service and maintenance of air con appliances within both commercial and domestic properties.

Air conditioning/electrical fault finding experience within both commercial and domestic properties.

Main Duties:

Attend service and reactive breakdowns to fault find, diagnose and repair in a timely and cost effective manner.

Using knowledge and air conditioning fault finding experience to provide high levels first time fix and customer care.

To carry out the day to day responsive maintenance, service and repairs as instructed

To carry out servicing and safety checks on all air con systems

To make immediate decisions as regards the repair requirements should the original job order not reflect the actual works required and to inform the relevant director

To inform the customer (with reason) when it is not possible to complete a repair within the first visit and make mutually agreed arrangements to return to complete and inform the relevant director

Direct helpers engaged in assembly or installation of air con systems or components.

Liaise with management and or client to ensure all works are completed.

Ensure that all works and repairs are completed safely and in accordance with current codes and practices.

Abide by all client rules and regulations whilst on site (copy available upon request)

Ensure when purchasing materials, a 'best value and cost effective approach' is sought

To make sure that all training required to carry out the role is maintained and kept up to date.

To accurately complete all relevant documentation associated with the duties and ensure the prompt return to the office of all relevant information in relation to the daily tasks.

Where a Company vehicle is provided, ensure that it is used in accordance with the Company's current policies and procedures

Ensure that all company property, i.e. motor vehicle, uniform, tools etc… are operated safely, kept clean and in good order and tested when required to maintain the safe working of all heating systems

Actively take a proactive approach in finding and quoting additional works, should it be required.

Carry out site audits, vehicle audits, post work inspections, quotations and engineers meetings

Adhere to the Company policies and procedures, handbook and Health & Safety.

PERSON SPECIFICATION:

Essential:

• Recognised air conditioning apprenticeship and Commercial experience Air conditioning experience within the commercial sector e.g, fault finding, service, repair and maintenance on air condition installations and appliances.
• Working knowledge of test equipment including an electrical multi-meter
• Flexible approach:

due to travel aspect, this is a mobile position that will involve travelling to multiple sites across the West & East Midlands as well as some wider travel as required.

due to customer demands, the ability to work additional hours over and above contracted hours if and when required, where overtime would be payable.

• Be part of the emergency call out team on a rota basis
• To promote a positive and professional attitude to all customers and staff.
• Self- motivated and able to work under own initiative as well as within a team.
• Willing to undertake further training/development within the post as required.
• The ability to communicate effectively with tenants and other members of the public.
• Full UK Driving Licence
• Basic IT Skills
• Must have had or willing to have both vaccinations

Please call or send a CV to apply

IDN1