Total 787 Customer Service job vacancies in Birmingham, B5 4BF

An exciting opportunity has arisen for a Complex Care Assistant to join our Team in the Birmingham (B11) area

Secure Healthcare Solutions is a complex care homecare provider. Working with adults and children in their own homes – we provide high quality care for service users with a wide range of conditions. We have a strong operational team with a robust clinical and quality process ensuring the safety of our care teams and the Service user at all times.

Pay Rate: £13.00

Immediate start

Paid Shadow Shifts

Shifts: 08:00-17.00 - every Wednesday, Thursday and Friday

We are recruiting for a complex care assistant to provide care to a service user in their own home. Working with a client who has complex needs.

The candidate will be fully trained on the following clinical skills and have experience with the following:

- PEG Feeding
- Suctioning
- Childcare experience

Whist promoting the independence of the individual service user and meeting their care needs, Our Complex Care Assistants must be willing to:

- Assist/provide personal care
- To provide clinical support provided by our clinical lead
- Provide nutrition and hydration support
- Support with medication needs
- Assist in domestic duties
- Comply with all policies and procedures
- To liaise with management
- To report back any concern relating to the health of the service user
- To participate in Team meetings & Supervisions

Company Benefits:

- Clinical Training from our clinical lead
- In house mandatory training
- Uniform
- NVQ’s
- Friend referral scheme
- Career progression

Principle Responsibilities The post holder will be responsible for the following: Provide sound clinical leadership and support. Ensure that high standards of care delivery are maintained and evaluated in line with local and national guidance. Provision of guidance and role modelling to all clinical staff through active involvement in care. Work closely and collaboratively with service users, their carers, and the multi-disciplinary team to assess, plan, implement, evaluate, and review care. To promote therapeutic relationships, respecting the uniqueness of each patient, acting in a non-judgmental manner, and promoting the rights of the individual at all times. Support and deliver specialist best practice individualised interventions to enable recovery and engagement with the service user group. Support and promote professional competence in colleagues. Developing and implementing audit tools in line with the current service needs. Participate in the management of the admission and discharge pathway. Ensure compliance with information governance practices and regulations. Participate in projects or research within the service as agreed with the Operations Director. Clinical The post holder will be responsible for the following: Support the assessment, planning and implementation of quality, best practice interventions and care, including health promotion. Participation in setting and monitoring quality standards, in line with current guidance practice and policy. Ensuring that the requirements of the Mental Capacity Act (2005), Mental Health Act (1983, amended 2007), safeguarding guidance and child protection legislation are observed, adhered to and implemented. Supporting effective engagement of service users, carers/relatives and other stakeholders with the service. Establishing therapeutic relationships with service users and implementing best practice therapeutic interventions with appropriate boundaries per the Nursing and Midwifery Council and Health and Care Professions Council Codes. Infection control lead for the organisation, delivering reports and audits as required. Supporting appropriate audit processes to ensure good practice. Take an active role in the assessment of new referrals in partnership with other members of the multi-disciplinary team. Professional The post holder will be responsible for the following: Ensure that all practices are within the guidelines set out by the NMC, HCPC and other professional and regulatory bodies and are in accordance with Options for Care policies. Participation in the organisations appraisal process, which identifies personal development and training needs in conjunction with the appraiser, also related to organisational goals and objectives. Ensure confidentiality is maintained at all times in accordance with current data protection legislation, organisational policy and good practice. Educational The post holder will be responsible for the following: Support staff with their learning and development of their individualised learning and development plans. Provision of staff induction, mentorship, appraisal and clinical supervision to professional colleagues as appropriate. Update and maintain clinical expertise within recovery and wellbeing in keeping with national and organisation-wide initiatives to effectively contribute to service development. Attend statutory and mandatory training as necessary as specified by Options for Care Ltd. Organisational The post holder will be responsible for the following: Contributing and working towards the service/organisational aims and objectives. Respecting and promoting issues of spirituality, equality, diversity and rights in accordance with good practice and legislation. Leads in reviewing and monitoring clinical policies to ensure they are based on contemporary evidence. Leadership The post holder will be responsible for the following: Represent the service and the organisation by attending appropriate meetings (internal and external) aimed at developing effective working relationships with colleagues from other areas, which encourage joint working and the sharing of good practices. Lead key aspects of quality assurance to develop robust outcome indicators for clinical care and other aspects of clinical governance. Lead on/complete systematic investigations and write objective reports following the completion of investigations, advise recommendations and the next steps. Make decisions and work within a framework commensurate with their knowledge and competence and within their sphere of responsibility. Contribute to policy and practice changes arising from audits, complaints and serious untoward incidents. Develop and implement research projects related to mental health care and service evaluation in partnership with other team members. Ensure NMC and HCPC standards are upheld by all members of the team. Communication The post holder will be responsible for the following: Enhance development of therapeutic relationships amongst the team with service users and their families in a manner sensitive to cultural and religious needs and backgrounds. Determine care priorities and plans and implement service users care according to best practice and available resources. Maintain effective communication with all disciplines, agencies, carers and service users. Ensure students allocated to the clinical area are given appropriate teaching, support and guidance as per learning outcomes and objectives. Ensure clinical records are up to date and relevant. Monitor for trends, themes and patterns in incident reporting, ensuring lessons are learnt, shared and embedded. Additional Responsibilities The post holder will be responsible for the following: Participate in regular management supervision with the Operations Director. Take responsibility for accessing professional clinical supervision. Attend meetings as necessary.

JOB TITLE: Customer Support

SALARY: £23,500

LOCATION(S): Birmingham, covering our friendly Bristol Road branch
HOURS: 35 hours a week, including some Saturdays

WORKING PATTERN: Full-time

About this opportunity
Do you want to be part of a team that makes a genuine difference to customers, businesses and communities?

As one of our Customer Support colleagues, you'll learn, grow and develop within an inclusive organisation with genuine values focussed on putting people first.

You could be in one of our branches helping our customers side by side, or working from home, doing your best to help the person at the other end of the line (we also connect via social media, web-chat and remote advice video calls).

You'll learn to make the most of your best talent - helping people. You'll show you care and understand what matters to them and if you don't know the answer then you'll have access to a supportive team that do.

From Day 1 we'll provide all the training and support you'll need. Join us and, as well as making a difference to customers, you'll enjoy a fulfilling career where you're free to be yourself. Great colleagues, transforming workspaces, potential hybrid working and a wide variety of career opportunities - you'll find them all here.

About us
From building a truly sustainable business to creating a place where people love to work, we need colleagues who are up for the challenge of our bold ambitions. Who are excited to push boundaries and make change happen. Together, we can grow with purpose.

What you'll need

• Crucially, you're a people person - to be honest and genuine, caring about helping people with their finances (no previous financial services experience required)
• The ability to quickly build relationships to give customers a fantastic experience.
• The passion to put yourself in the customers' shoes, show empathy, acting with care and integrity - taking time to resolve queries and giving our customers confidence in the service you're providing.
• The commitment to deliver on your promises and going above and beyond for your customer.
• A genuine teammate - collaborating closely with colleagues to ensure your customers' needs are met.
• If located in in one of our hybrid locations, you will need to meet our Homeworking criteria, for example, a quiet, private room at home, stable internet connection.

To be successful in this role, you will need to be a LBG advocate, an expert in using our mobile app and demonstrate excellent knowledge of our products and services. This will mean you are able to offer fantastic support to our customers. Should you be offered the role, we'd really encourage you to use the app so that you become familiar with it and we'd hope that you use our products as well, if you don't already!."

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 22 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive?

Apply today and find out more. (Please note our roles can generate a considerable amount of interest and close early so don't miss out on this opportunity to apply today.)

Proud member of the Disability Confident employer scheme

Recovery Coordinator

Service Care Solutions are supporting a reputable non-profit provider in the West Midlands and they are currently recruiting for a Recovery Coordinator. As a Recovery Coordinator you will play a crucial role by supporting individuals that are suffering with Drug & Alcohol addiction. The Ideal candidate needs to be experienced within the field but also someone who is highly driven and can identify positivity within a service user and have the ability to develop potential within.

Key role and responsibilities for a Recovery Coordinator;

• Able to manage a caseload of 40-60 service users
• Supporting the individuals from Point of Entry
• Provide Screening, Assessment and Recovery Plans
• Deliver One to One interventions

Minimum requirements for a Recovery Coordinator;

• Experience of working within the Substance Misuse field
• Awareness of health issues relating to Substance Misuse
• Experience of Key Working and Care Planning

Our client vision is for people of all ages to be safe, build ambitions for the future and to reach their full potential. They create services and support people's complex Health and Social needs, helping them to build healthier lives that meaning and value for themselves and their families.

What we offer for a Recovery Coordinator;

• £250 Training Allowance
• Excellent Pay Rates
• A fantastic £250 Referral Bonus
• Specialist Substance Misuse consultants offering single point of contact

If you want to hear more about this Recovery Coordinator role please send us your CV by clicking 'apply now!

Job Purpose To provide support to the physiotherapy and Occupational Therapy team in the planning and delivery of a range of holistic interventions and self-management programmes to support the rehabilitative approach of care to patients with a palliative diagnosis. To assist with evaluating progress against set outcome measures and collaborative patient goals. To effectively communicate with patients and other team members to ensure optimal quality of evidence-based care both written and verbal. To maintain excellent working relationships within the multidisciplinary team. To monitor patient progress and notify the therapists immediately if there are changes observed or any concerns regarding safety or wellbeing. To support the Therapy Team as required. This will include working in the community, the Inpatient Unit and in the Living Well Centre. This role will be expected to support across sites. Main Duties and Responsibilities 1.Clinical To undertake all aspects of clinical duties under the supervision of the qualified therapists. Complete competencies in the delivery of treatment interventions specifically designed for the management of fatigue, breathlessness and anxiety. To assist the Multidisciplinary Team in the delivery of self-management and educational groups such as the Fatigue, Anxiety and Breathlessness Programme Monitor patients exercise and rehabilitation programmes to maximise function and independence. Support patients to carry out planned exercise regimes as instructed by a qualified therapist. To assist with ordering and fitting equipment and demonstrate the use in the Hospice or in patients homes. To undertake delegated tasks to contribute to the safe and smooth running of the therapy service Explain rationale to patients and promote understanding of the aims of the therapy to encourage compliance and progression through the planned programmes of care. To attend and participate in multi-disciplinary team meetings, case conferences and handovers to ensure the coordination of patient care. To complete competencies set by the Therapy team and employ appropriate skills to accurately teach therapeutic techniques to patients as required. Maintain accurate clinical records of all interventions in line with Hospice policy and guidelines. To collect data, statistics, and information as required. To complete onward referrals and signposting patients to other services as required To be responsible for the management of the therapy equipment store to ensure stock is maintained, to monitor maintenance of equipment and to ensure it is a safe tidy environment and is fit for purpose. To assist qualified therapists in auditing aspects of the service delivery if required 2.Professional Promote quality patient care at every contact. Act as a role model demonstrating high standards of care. To be aware of own limitations and refer to qualified therapists whenever necessary. Liaise with community teams to obtain relevant care records and clinical information as requested by qualified therapists. Identifying and reporting immediately, any safeguarding risk to patients and their families in accordance with the Birmingham Hospice Safeguarding of Vulnerable Adults and the Safeguarding of Children Policies and Procedures. To adhere to Hospice systems for incident reporting. To assist in the promotion of the therapy service and service development activities as required 3.Educational To contribute to the teaching of other healthcare professionals both internally and externally if required To undertake appropriate training to ensure competence to practice and as directed by the line manager. To develop and maintain a working knowledge of specialist palliative care To adhere to Occupational Therapy and Physiotherapy Code of Ethics and Professional Conduct and Birmingham Hospice policies and procedures To be aware of and adhere to Birmingham Hospice Values at all times 4.General To undertake relevant activities to meet training and education objectives as identified with the Therapy leads and in the annual appraisal review. All staff are required to abide by the Hospices policies and procedures, including confidentiality, equal opportunities and data protection. Uphold the Hospice ethos and demonstrate behaviours in line with our values.

Morgan Hunt is current with a Regulatory Body Based in Birmingham seeking a Business Support Administrator to join their Early Careers team. You will work alongside the Early Careers Talent Partner and Early Careers Partner. Your primary role will be to provide essential administrative support, ensuring smooth operations across various activities that help our graduates and apprentices thrive. This is a full-time hybrid temporary position for 18 months paying £19.06 per hour umbrella.

The Business Support Administrator will be responsible for:

• Coordinate and deliver student events on campus and in-office, including organising representatives, workshops, travel, catering, and more.
• Manage the Early Careers inbox, respond to inquiries, and keep records updated.
• Track expenses and maintain the Early Careers finance spreadsheet.
• Organise the training calendar, schedule sessions, manage invitations, and ensure necessary resources are in place.
• Support onboarding activities for graduates and apprentices, including inductions, guest speaker sessions, and maintaining employee records.
• Assist in administrative tasks during peak recruitment periods, such as organising events for work experience, apprenticeship weeks, and induction days.

.

The Business Support Administrator will need to have experience in:

• Proven experience in a administrative role within a Membership or Regulatory body.
• Proficiency with Office 365, especially Outlook, Excel, and MS Teams.
• Strong organisational skills with the ability to manage multiple tasks and deadlines while maintaining high attention to detail.

If you match the above criteria and would like to work for a regulatory as a Business Support Administrator, please apply now.

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

PLEASE NOTE: Based on the current hiring restrictions, selectees may be subject to additional approvals prior to an offer being extended.

The following are the duties of this position at the GS-12. If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position.

As a Legal Administrative Specialist (Customer Service Risk Analyst), you will:

• Monitor securities programs to reduce the incidence of fraudulent activity. The employee will place a hold on an account if potential risk is identified. Once the employee determines the account is legitimate, the hold is released allowing the transaction to be processed. The employee ensures that completed work is compliant with accepted Automated Clearing House (ACH) policies and Treasury securities regulations.
• Gather risk-related data from internal or external sources to analyze, resolve, and reconcile accounting records and questions related to online sales of securities. The data is used to correct fraudulent transactions and ensure accuracy of customer accounts in automated systems. The employee completes documentation to write off debts or letters to initiate debt collection.
• Document and ensure communication with management regarding key risks associated with improper or fraudulent securities programs transactions. Information analyzed by the employee results in suggestions and solutions to management on improving the safekeeping of securities programs and trends affecting the program and/or users. Depending on the severity of the risk, consistent communication with upper managerial levels is maintained.
• Responsible for the development and maintenance of logs and records of information used to monitor fraudulent activity. The data is obtained by detecting irregularities in securities programs. The employee uses the information to propose further investigation if fraud is suspected or to provide testimony if called as a witness.
• Develop and implement new procedural methods and practices or system on ways to control or reduce risk. Recommendations are used to close loopholes that may permit fraudulent activity and in preparing functional descriptions of system requirements. Advice is provided on how to manually correct encountered issues. The employee keeps current on online security measures, tendencies, and fraud, which leads to the development of new or updated procedures.

Starting at $49,025 Per Year (GS 7-11)

WHAT IS THE TAXPAYER ADVOCATE SERVICE (TAS) DIVISION?
A description of the business units can be found at: https://www.jobs.irs.gov/about/who/business-divisions

Vacancies will be filled in the following specialty areas: Taxpayer Advocate Service (TAS), DEDCA: AREA 3

The following are the duties of this position at the full working level.

• Meets with managers and executives within the Service to define the overall goals and objectives of the project.
• Prepares action plans and schedules for various phases of project accomplishment, both short and long-range; ensures that plans are consistent with Service goals, schedules, and policies.
• Prepares recommendation for resource requirements to accomplish the project; negotiates with managers of various components of the Service to obtain needed resources and support.
• Establishes a system to review, control, and report on project status.
• Plans, coordinates, and establishes operating methods and procedures for accomplishment of project mission; as needed, directs the development and accomplishment of employee training relating to the project.

Starting at $103,409 Per Year (GS 13)

As an Auditor (Financial/Performance) (Senior Auditor), you will:

• Coordinate efforts on complex, highly specialized ARC programs and/or high-profile project reviews as part of the ARC's internal control and financial management programs, including reviews under the Federal Managers' Financial Integrity Act (FMFIA) sections 2 and 4, Federal Financial Management Improvement Act (FFMIA), OMB Circulars A-123 and A-127 and other laws and regulations. These reviews are conducted under the guidance of Government Accountability Office (GAO) auditing regulations.
• Lead the coordination of the annual review of ARC's financial reporting controls in accordance with OMB A-123 Appendix A. Work with users throughout Treasury who operate and manage the collections systems being reviewed. Provide technical guidance to other auditors as they plan, prepare, and execute fieldwork program for A-123 using interviews, sampling techniques, observations, flow charts, confirmations, and other techniques.
• Serve as a technical expert and consultant to management, staff and or customers and stakeholders on controversial, complex and difficult audit issues or projects that require escalation; such issues may require the development of unique or new approaches to address issues that cannot be resolved through more routine and accepted practices. Issues may involve executive or senior management interest and or high visibility within the customer agencies, other federal agencies, as well as within the Bureau and or Department.
• Identify and resolve issues and develop recommendations to correct control deficiencies or other special projects and or studies of considerable scope and depth. Prepare audit reports.

Starting at $103,409 Per Year (GS 13)

Looking for experienced support workers to join our new care organisation for LD supported living and domiciliary care services preferably drivers - You will be responsible for delivering Person Centred Care, your job role may include personal care, showering, bathing, shaving and oral care and pad changes. Supporting people with mobility issues transferring by using appropriate equipment. Preparation of daily meals promoting healthy lifestyles choices. Medication Management as per company's policies and procedures. Safeguarding S/users from abuse and neglect improving quality of life..... in our Adult LD supported living services you will be supporting complexed individuals with Mental Health and Autism and other medical conditions you will have great opportunity's to develop your career in the organisation lead by an experienced Registered Manager.

Education Impact Academy Trust is a MAT incorporating Wilson Stuart School, Queensbury School and Mayfield School. Wilson Stuart School is an Ofsted designated outstanding all age (2 – 25 years) Special School which provides very high-quality education for 257 pupils and young people who have physical disabilities, and/or complex medical conditions. Queensbury School provides for 245 students who have MLD (Moderate Learning Difficulties), ASC (Autistic Spectrum Condition), SLD (Severe Learning Difficulties) and SEMH (Social Emotional and Mental Health). Mayfield School educates children and young people, who have a range of learning difficulties, between the ages of 3 and 19 and have approximately 300 students on roll.
As a Trust we truly value the success of every child and we place the sharing of excellent education practice at the core of this value. Professional development, challenge and support are at the heart of ensuring our staff are some of the finest teachers so they can deliver outstanding teaching.
We benefit significantly from the variety of schools within the Trust, enabling staff to benefit greatly from the opportunities we have for collaborative working. in addition, we are able to benefit tremendously from sharing best practice and expertise we have within our organisation.
Wilson Stuart School have achieved an Outstanding grade in their last 6 Ofsted inspections and in their last 3 inspections, the latest of which was March 2019, they were graded as outstanding in every single aspect of the inspection.
We recognise the importance of teamwork and this is evident through all aspects of the work we do. Our students are delightful, work hard and are keen to learn and the school is a very happy and positive working environment. We have a comprehensive induction programme, friendly and very supportive staff along with excellent facilities and a superb environment to support teaching and learning. Wilson Stuart School is not just a special school – it is an exceptional school!

About this Role:
We have an exciting opportunity for a Special Schools Outreach Support Teacher (SSOS). We are looking for an experienced Teacher who must have previous experience of working with students with SLD (Severe Learning Difficulties), MLD (Moderate Learning Difficulties) ASC (Autistic Spectrum Condition) and SEMH (Social, Emotional and Mental Health) Based at Wilson Stuart School but working across the city, you will be providing support in these areas to mainstream schools as part of the Birmingham Special Schools Outreach Programme.
State whether informal visits are available

If you would like an informal visit to the school prior to making a formal application, please email: enquiry@wilsonstuartschool.co.uk

We can offer:
• A collaborative and inclusive culture
• A committed, hardworking team who strive to provide the best education for all students
• Comprehensive induction and probation support and regular opportunities for professional development and growth.
• We offer 10 staff training days across the academic year; one or two of these days may be aggregated which means you complete training outside of normal working hours in twilight sessions
• Employee Assistance Programme via BHSF - free totally confidential support,
• Access to discounts and offers via BHSF
• Access to a generous pension scheme known as the Local Government Pension Scheme (LGPS) for support staff or Teachers Pension Scheme for Teachers
• Teachers annual leave is in line with Teachers Pay & Conditions
• Onsite parking at all schools
• We are the only Trust to provide SEN Allowances to ALL roles who work with students, including Teachers, Lunchtime Supervisors, TA’s, Care Assistants, Pastoral Care, Guides, Drivers

If you are committed, ambitious, hardworking and you meet our requirements, then we would love to hear from you.

Safeguarding statements:
The trust is committed to safeguarding and promoting the welfare of pupils and expect all staff to share this commitment. Successful candidates will be subject to all necessary pre-employment checks, including an enhanced DBS, Childcare Disqualification (where applicable), qualifications, medical fitness, identity and right to work. All applicants will be required to provide two suitable references. An online search (and a prohibition check for teachers) will also be carried out as part of due diligence on all short-listed candidates.

To read a copy of our Safeguarding and Child Protection Policy please click on the link below: Policies (educationimpact.org.uk)

To read our policy on the Recruitment of Ex-Offenders please click on the link below: Policies (educationimpact.org.uk)

This post is covered by Part 7 of the Immigration Act (2016) and therefore the ability to speak fluent English is an essential requirement of the role.

This post is exempt from the Rehabilitation of Offenders Act 1974 and the amendments to the Exceptions Order 1975, 2013 and 2020 Which means that when applying for certain jobs and activities certain spent convictions and cautions are ‘protected’, so they do not need to be disclosed to employers, and if they are disclosed, employers cannot take them into account.
Further information about filtering offences can be found in the DBS filtering guide: DBS filtering guide - GOV.UK (www.gov.uk)

How to apply:
Please apply online: https://educationimpact.org.uk/jobs)


Closing Date: Tuesday 26th November 2024
Interview Date: To be confirmed

Please note that only Trust application forms will be accepted. We will not read accompanying Curriculum Vitaes (CVs) or accept them instead of an application form.
If you have not heard from us two weeks after the closing date, please assume that your application has been unsuccessful on this occasion.

Service Care Solutions is recruiting a CHC Nurse for a temporary contract with the NHS in Birmingham. This position is ideal for a qualified nurse with a strong understanding of NHS Continuing Healthcare (CHC) and the skills to manage complex cases and coordinate with multidisciplinary teams.

Key Responsibilities:

• Apply expertise in the National Framework for NHS Continuing Healthcare and Nursing Funded Care (Oct 2018 revised), including relevant legislation and guidance.
• Conduct holistic assessments of patients with complex healthcare needs.
• Coordinate case conferences and MDT (Multidisciplinary Team) meetings efficiently.
• Independently manage a caseload, addressing competing priorities and adapting as needed.
• Use problem-solving and negotiating skills to promote change and address resistance.
• Effectively communicate complex information, including delivering sensitive news to patients and carers.
• Maintain excellent interpersonal skills to establish and foster collaborative working relationships across NHS and independent sectors.

Essential Criteria:

• 
  Experience & Skills:
  • Minimum of 3 years post-registration experience in a relevant setting.
  • Experience with holistic assessments, complex case management, and CHC procedures.
  • Proficient in IT (Word, Excel, PowerPoint), able to work independently.
  • Excellent written and verbal communication skills.
  • Strong understanding of the roles within multidisciplinary teams.
• 
  Personal Attributes:
  • Self-motivated, with the ability to work independently and manage a varied workload.
  • Commitment to personal development and continual learning.

This role provides an opportunity to make a significant impact on patient care in a CHC setting. Apply today to join a team dedicated to supporting individuals with complex health needs.

Please also bear in mind our £250 referral fee bonus for any nurse you refer who we place in to work on a 3-month contract.

We also offer a £250 sign up bonus for any new nurses that register with our agency. This will be paid in your first pay packet.

The Benefits of Working with Service Care Solutions:

• DBS disclosures provided via fast track online services free of charge
• 3 weekly payroll runs
• £250 training allowance
• Excellent pay rates
• Specialist mental health consultants offering single point of contact
• Frequent notifications of upcoming opportunities via text and email
• Ltd and PAYE payment options available
• Nationwide provider of mental health staff to over 40 different NHS Trusts and over 200 local authorities

Please send your CV to andrew.wiles@servicecare.org.uk

Job Advert: Case Manager - Youth Offending Service
Hours: Full-time, Office-based
Pay Rate: £22-£23 per hour
Service Care Solutions, in partnership with Birmingham Children's Trust, is seeking an experienced Case Manager to join their Youth Offending Service (YOS) team in the North East region.

Role Overview:
As a Case Manager, you will be responsible for:

• Conducting Out of Court (OOC) assessments and case management.
• Acting as an Appropriate Adult (AA) as required.
• Participating in the YOS Duty Team.
• Completing targeted interventions and group work with children and young people supported by the North East Team.

This role demands a proactive, empathetic professional with a background in youth justice, strong case management skills, and the ability to provide effective interventions.
Requirements:

• Proven experience in youth offending or similar roles
• Strong case management and assessment skills
• Ability to work effectively within a multi-agency framework
• Commitment to delivering impactful, child-focused interventions

How to Apply:
For more information or to apply, please contact Lewis Ashcroft at Service Care Solutions via email on Lewis.Ashcroft@Servicecare.org.uk

Title: Residential Care Practitioner - Children's Care Home

Located in Birmingham,B34

Salary of £23,000 (unqualified) to £24000 (qualified), plus sleep in's are paid at an additional £60 per sleep

Our successful Residential Support Worker will need to possess the following skills and attributes:

Previous experience in children's care home roles is essential

Full UK Manual Driving Licence

Familiarity with residential care principles is beneficial

Level 3 or 4 in Residential Child Care (Children and Young Peoples Workforce), or a willingness to work towards this

Ability to work shifts and sleep in the home overnight

Must have valid Right to Work in the UK

What do you get in return?

Competitive salary

Opportunities for personal and professional development

Funded training

Voucher scheme for bank holiday & festive period working

Birthday rewards scheme

Employee recognition rewards scheme

Funded DBS and Update Service

28 Days per year annual leave

Incremental holiday increases after 1 year

As a Residential Care Practitioner your responsibilities will include:

Working and supporting children and young people to create positive outcomes and promote independence.

Direct practical interactions with children and young people including play, activities, cooking, personal care, engaging with the wider community, supporting educational and health needs.

General house duties and maintenance

Completing health and safety checks

Budgeting

Keyworking

Advocacy

Behaviour management

Working to a high standard in line with OFSTED inspection framework requirements, Children’s Homes Regulations and the Quality Care Standards.

Engage in Planning and implementation of care plans.

Adhering to individual risk assessments.

Working in partnership with other agencies.

Report writing and attending reviews as required.

In order to be considered for this position or to obtain further information please contact the Health & Social Care Team on 01922 725445 and select option 5.

Alternatively, please submit your CV to care@tudoremployment.co.uk or Register Online - https://tinyurl.com/TEAHSCREG0

To provide high-quality patient care. If physical intervention with a patient is required, it is integral that you carry out this duty for your role. Drive Prometheus ambulances as and when required. Assist the qualified nurse in safely conveying and transferring all patients under the care of Prometheus. Ensure they have adequate handover of the patient's details, including risk history and current presentation, from the Clinical Logistics Manager, RMN or nurse responsible for the patient at the collection address. In the absence of an RMN, when a patient is informal, you must complete all paperwork required for the transfer. To provide crisis intervention to patients experiencing mental health difficulties during a transfer. To respond to emergencies during their span of duty. The post holder is responsible for being aware of relevant national and local policies regarding safeguarding children and adults. Attend all relevant training, meetings and reviews. To ensure by attitude, approach and response the continuation of good working relationships between staff and patients throughout the transfer. To report accidents, complaints and any untoward incidents promptly to the Clinical Logistics Manager. Attend the Prometheus base at the required time by the Clinical Logistic Manager and adhere to the company's uniform policy. To carry out any other tasks deemed reasonable by the management team for the smooth running of the company. Essential Criteria: Excellent written and communication skills. Strong attention to detail and focus on accuracy. Proactive and positive self-starter. Excellent teamwork skills. Well-organised with good time management skills Valid Enhanced DBS Currently working in a compliance-focused role. Full UK Driving Licence. Please note we do not accept Provisional Driving Licences, as the role requires you to drive company ambulances. Right to work in the UK. Please note we do not offer UK VISA Sponsorships. Employment references for up to a 5-year period. Candidate will need minimum 3 years UK employment history. Confidentiality: It is a condition of employment that staff will only disclose information obtained in their duties if those entitled to receive it. The post holder must ensure that the confidentiality of personal data remains secure regarding the Data Protection Act and that relevant company policies are adhered to. Equal Opportunities: Prometheus is committed to being an equal opportunities employer and welcomes applicants from people irrespective of age, gender, race, and disability. All staff must comply with current legislation, company policies and national guidelines for good practice. Conduct: All staff members must conduct themselves and represent the company responsibly, complying with all policies and procedures. Health & Safety: Staff must ensure they are familiar with the Health & Safety at Work Act (1974) requirements and the company's policies /codes of practice applicable to the workplace. Safeguarding: Every staff member is responsible for being aware of and following the relevant national and local policy in safeguarding children and vulnerable adults. Training /Education: All staff are responsible for participating in regular appraisals with senior management and identifying the post's performance standards. Our Mission: To exceed expectations and set new standards. Our Values: Professional, Approachable, Caring and Compassionate. Company benefits: Employee Assistant Program Free on-site parking at all bases Free company uniform Mandatory training Enrolment in the companys pension scheme (The People Pension) Prometheus aims to create and encourage an environment committed to promoting equality and diversity, working inclusively, and valuing the differences individuals can bring to the workplace. We uphold these principles in our organisational values and behaviours towards each other and our patients. We welcome applications irrespective of age, disability, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexuality, or other personal circumstances.