Total 239 Customer Service job vacancies in Birmingham, West Midlands, B18 4LP

2 x Full-time continuing positions, contingent on the continuation of external funding
Located on the Camperdown Campus at the University Veterinary Teaching Hospital Sydney (UVTHS)
Exciting opportunity to provide best practice veterinary care and student teaching as part of the emergency and critical care team, within a multi-discipline specialty hospital
Base Salary HEO3, Step 1 (38 hpw), $76,356 p.a. 17% superannuation appropriate shift loadings

About the opportunity
The University of Sydney is welcoming applications for two (2) qualified Veterinary Nurses to provide nursing and technical assistance with clinical and emergency cases presented to the small animal hospital.
Your key responsibilities will be to: 

provide excellent care to critical patients within the Critical Care Unit, including monitoring/nursing care of oxygen dependant and ventilated patients
assist clinicians and veterinary student interns with treatments and emergency medical procedures, focusing
... Click here to view more detail / apply for Veterinary Nurse ? Emergency Critical Care

Job description
About the Role:

Become an integral part of their expanding team as a Customer Service Administrator. You will receive comprehensive on-the-job training and play a crucial role in communicating with customers and internal departments to process orders efficiently.

Key Responsibilities:
Customer Service Officer will be responsible for liaising with customers and internal departments to process customer orders.  



Responsibilities will include:



Monitor distribution of product to customers and follow up on sales orders.
Taking inbound calls to answer inquiries, take orders, and respond to customer needs.
Liaise with sales and support staff to keep them up to date on customer needs.
Escalate issues to the customer service 2IC or sales team when required.




About you
Eagerness to Learn-  Looking for someone with a drive to learn; from




... Click here to view more detail / apply for Customer Sales Officer

Posted Date:  18 Nov







Location:  Mudgee, NSW, AU







At WesTrac, were made for more of what matters most. More family time, with paid parental leave, flexible working arrangements and purchased leave programs to give you the work life balance youve always wanted. More development opportunities, with WesTrac's own in house RTO - , access to your own guided learning platform and a range of pathways to help you steer your career in the direction of your dreams. More diversity, with over 4,000 team members with a tonne of differences, united by our passion for building a better tomorrow. As an industry leader and employer of choice, were Made for More.




... Click here to view more detail / apply for Plant Mechanic ? Field Service

19th November,
About us Healthdirect Australia is a government-owned, not-for-profit organisation who works with purpose and dedication to help Australians actively manage and improve their health. Our virtual services are easily accessible via multiple channels, including helplines, video call solutions, apps and websites and cater for Australians at all stages of life, ranging from practical and emotional support during pregnancy through to advice about aged care and helping Australians through the COVID-19 pandemic.  About the opportunity Reporting to the Service Manager, Health Information and Advice Service (HIAS) and working closely alongside associated HIAS service teams, this role will be an integral part of ensuring the services function efficiently on a day-to-day basis. The Services involved in this role are the Healthdirect helpline and After Hours GP. Key responsibilities of this role include:

Supporting the service management of the healthdirect services, and service teams, in managing operational

... Click here to view more detail / apply for Service Coordinator ? healthdirect services

29th October,
RSPCA NSW is Australias best known and most respected animal welfare organisations, working tirelessly to prevent animal cruelty, caring for over 15,000 animals in New South Wales, Australia every year.  We are animal protectors, carers, and advocates, and bring solace to the abandoned, surrendered and injured. We offer shelter, education, veterinary care and compassion, while helping animals in need find loving furever homes. The role has primary responsibility for the Access to Veterinary Care (AVC) and Pet Emergency Treatment (PET) programs. These programs assist clients experiencing financial hardship to access appropriate veterinary care for their pets either at RSPCA NSW veterinary hospitals (AVC) or at private veterinary practices (PET). The role will undertake eligibility assessment, case management and financial management for cases. This role may be offered at a partial fraction split with a veterinary nursing role at one of RSPCAs veterinary clinics. This role may
... Click here to view more detail / apply for Access to Vet Care Nurse

Be a part of the Energy Evolution.
Innovative technologies, sustainable solutions. Halliburton is leading the energy evolution by leveraging our work class technical expertise, resources and versatile capabilities as the world transitions to a sustainable energy future.
• Rotational role into Roma, QLD
• Supportive working environment

About the role
You will mainly be responsible for promoting the best practice delivery of services for the Production Enhancement division. This will involve coordinating the Job Safety Analysis (JSA) and safety meetings, and the rigging up and down of Production Enhancement service line equipment.

Key Responsibilities
• supervises assigned wellsite staff engaged in the delivery of the PSL's services and products
• Leads employee behavior and role-based competency by mentoring and developing to achieve excellence in PSL Service Quality and HSE performance
• Champions Halliburton and customer Health, Safety and Environment (HSE)
• Assists in implementation of new technology
• Evaluates service quality within assigned work area with the goal of improving performance
• Responsible for the overall execution of the job
• Provides technical expertise and solutions to the customer
• Performs follow-up activities regarding job performance
• Coordinators the Rig up/Rig down of Frac equipment
• Current HC driving license minimum (Essential)
• Minimum 5+ years experience in relevant Production Enhancement operations.
• Adherence to standard procedures and HSE requirements
• Flexible and able to work in dynamic environment
• Can work well within a team

Safety Matters
We start every meeting at Halliburton with a relevant safety moment. This prioritizes safety and sparks thinking and discussion about following safe practices in the workplace, job site, and beyond. These engaging discussions often lead to new safety moment ideas, which help protect our employees, customers, and their work environments.
Great Minds don’t always think Alike

We understand that diversity and inclusion matters. The Halliburton community spans more than 70 countries. We have more than 40,000 employees comprising 130 different nationalities, a four- or five-decade range of experience levels, thousands of different combinations of educational backgrounds, all races, male and female. Our Company represents diversity on a global scale, and maintaining a diverse workforce is an integral part of our long-term business plan.
We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation or anything else that makes us different.

Compensation + Benefits
• Annual base salary + Field rates
• Private health insurance discounts + Salary continuance insurance
• EAP services for employees + families
• Employee discounted stock purchase plans

Please note, in order to be successfully considered for this role you must complete all pre-screening questions and undergo pre employment medicals.

Note: Halliburton does not ask individuals to pay money to apply or be considered for employment or to provide sensitive personal data without first submitting a job application through our secure, online portal. If you are asked to do either, do not respond

Annual Base Salary: $90,000 to $110,000 + Field Rates

$ per hour Super | 20hours per week, 8:45am-5:15pm Monday to Friday
NSW State Government | Eden and Bega Locations
ASAP Start | Estimated 12month assignment, potential to extend
About the Company
Our large NSW State Government client functions as a service provider to support sustainable government finances, major public works and maintenance programs, government procurement, information and technology, corporate shared services, consumer protection as well as land and property administration.
 
About the Role
They are currently seeking multiple Customer Service Representatives to join their team in Eden and Bega. This is an estimated 12month temporary assignment, with a potential to extend. You will be required to work 4hour shifts between Monday to Friday 8:45am-5:15pm.
 
Reporting to the Manager, you will be required to be the first point of contact for the digital experience in service centres for upcoming ... Click here to view more detail / apply for Customer Service Officer | NSW Government

Duties may include, but are not limited to:

• Supports clinics regarding clinic profile management.
• Collects and updates insurance information from Veterans, family members and other eligible patients.
• Prepares correspondence and memos as needed.
• Screens/receive phone calls in a courteous and timely manner, determine the nature of request and provide the information desired using privacy rules and established clinic processes.
• Ensures data is entered into VISTA accurately and scans documents into VISTA Imaging within 24 hours of entering the data into VISTA if applicable.
• Promotes Veterans registration for and utilization of MyHealthyVet (MHV) and kiosks usage.
• Follows procedures regarding Community Care referrals.
• Serves as the initial point of contact for units, clinics, patients, call centers, Care in the Community regarding various aspects of patient appointments and referrals.
• Stocks basic office supplies for the executive suite.
• Enters Veterans seeking emergent/urgent care, scheduling appointments accurately.
• Pre-Registers Veterans during check-in and utilizing call lists and telephones Veterans before their scheduled visits. Incumbent updates all patient demographics.
• Communicates and interacts with patients in a manner which is appropriate to cognitive, emotional, and chronological. maturation needs of the adult and/or geriatric patient.
• Assures that all appropriate VA forms are used correctly and regulations followed.
• Additional duties or tasks may be assigned by the supervisor to ensure efficient daily operations.

Work Schedule: Varies tours
Compressed/Flexible: Not available
Telework: Not Available
Virtual: This is not a virtual position.
Functional Statement #: 40332F
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

Starting at $51,568 Per Year (GS 6)

Role: Support Worker - Acre Lane Project

Salary: £30,859 per annum

Hours: 37.5 per week

Location: Brixton

Closing date: 01/12/2024

Interview date: 12/12/2024

Whatever your experience of street homelessness and its impact on people’s lives – personal or professional – when you join the Thames Reach team as a Support Worker, we’ll make the best use of all your understanding, compassion and commitment.

About us…

Thames Reach runs projects and services that help to end homelessness in London. We work directly with homeless people on the streets and in hostels. We work to prevent vulnerable people from becoming homeless. We help formerly homeless people get their lives back on track. We help people find work and access training and volunteering opportunities.

Is our mission easy? No, but we never give up on people. Last year we helped more then 12,000 people.

Is our work rewarding? Yes, in every sense. We’re listed as one of the top 100 Best Workplaces in the UK. There’s no better place to develop or transfer your skills and build a fulfilling career.

About this role…

We are looking for A Support Worker to join the Acre Lane team.

Thames Reach’s hostels are transitional spaces where a 24 hour staff team support people to move in, assess their needs, and quickly identify the best place for them to move on to next. Skilled staff teams develop personalised support plans to ensure people are ready to move on and are accessing support with their health, substance misuse, criminal justice and life skills needs

You will:

.Conduct rapid risk and accommodation assessments with clients moving in to the service
.Liaise with external agencies and councils to ensure clients are receiving wrap around support
.Increase move on and throughput in the service
.Ensure the environment is safe, healthy, and reflective of our ethos and supports our client’s aims
.Be outcome focussed, fostering a culture of high performance and continual improvement on your and the team’s successes.

To succeed as the support worker, you will have:

.Outcome focussed
.Organised and efficient in your work
.Excellent at communicating and problem solving
.Confident in your ability to support clients and engage with a range of partners
.Competent at using a computer and a range of software packages
.Committed to developing your knowledge and skills

We are listed in the top 100 UK Best Workplaces 2023 in the UK. As part of a commitment to our employees we offer:

.Generous holiday allowance – 29 days per year plus 8 public holidays (pro rata).
.Pension – we contribute 6.5% to your pension when you contribute 1.5%.
.Excellent development opportunities – career progression, regular supervision and appraisals, and learning programmes to support your career with Thames Reach.
.Wellbeing support – our 24/7 employee assistance programme and opportunities for TOIL.
.Life assurance – four times your annual salary and critical illness cover.
.Other benefits including a blue light discount card, interest free season ticket and cycle to work loans.

Thames Reach is committed to achieving a diverse workforce that reflects the communities we serve. We value, respect, and celebrate diversity. We welcome and encourage applicants from all sections of the community regardless of their history of homelessness, sex, race, disability, age, sexual orientation, or religious belief.

To apply visit our website and complete our application form.

For further information please contact, Gareth Bowen, Lead Manager at gareth.bowen@thamesreach.org.uk

Thames Reach is committed to safeguarding. Applicants must be willing to undergo pre-employment screening appropriate to the post, including, but not limited to checks with past employers and the Disclosure and Barring Service. Having a criminal record will not exclude you from applying but you will be asked to provide further details as most posts are considered exempt from the Rehabilitation of Offenders Act 1974.

Proud member of the Disability Confident employer scheme

Please see attached Job Description and Person Specification for full details of what this role entails.

Join Our Team as a Male Support Worker in Birmingham!
Location: Birmingham, B17 (Just a 5min drive from Queen Elizabeth Hospital Birmingham)
Pay Rate: £11.70 per hour (£50 per Sleep-In Shift)
Position: Full-Time (37.5 Hours Per Week)
Requirements: Full UK Manual Driving Licence

Are you a professional, compassionate, and attentive individual ready to make a real difference in someone's life? Do you thrive in structured environments and enjoy supporting people to explore new interests and build independence? If so, we'd love to hear from you!

Who Will You Be Supporting?

You'll be supporting a friendly gentleman in his 30s who has learning disabilities, autism, and well-managed epilepsy. Here's more about him:

- Loves Routine: Following a clear schedule helps him feel safe and secure.

- Active & Curious: He enjoys going on walks, having carvery meals out, feeding ducks in the park, and is working towards trying new activities like swimming, visiting the cinema, and even a safari park!

- Humour & Fun: He laughs a lot and has a great sense of humour, making your role all the more rewarding.

- Family: This gentleman's family is very involved in his care—his mum often calls, and his dad loves helping out with gardening and the car, so building strong, positive relationships with them will be essential.

An attentive, proactive and encouraging team player would be a wonderful match to his support team.

What Will You Be Doing?

Your role as a Support Worker will be varied, fulfilling, and focused on improving this gentleman's quality of life. Responsibilities include:

- Personal Care & Medication: Assist with all aspects of daily living, including administering medication and helping with personal care.

- Routine-Driven Support: Follow a clear and structured routine, providing stability while remaining alert and flexible to behavioural changes.

- Encouraging Independence: Help him try new activities like swimming or visiting the cinema, always encouraging him to explore new interests and enjoy life to the fullest.

- Professional & Alert: Be attentive to his needs, follow clear instructions, and respond calmly and professionally to any unpredictable behaviour.

- Communication & Teamwork: Speak clearly and confidently, work well with your team, and communicate effectively with the family. A willingness to whistleblow or raise concerns when necessary is crucial to ensure his well-being.

- Comfortable with Water: You're happy to support swimming activities and join him in the pool when required.

You will also need to provide emotional reassurance when experiencing behaviours of distress - full positive behaviour support training is provided.

Shift Patterns

- Day Shifts: 7am - 10pm (Long Days)

- Sleep-In Shift: 10pm - 7am (Paid to Sleep)

Rotas provided in advance to support a healthy work-life balance. This gentleman leads a routine-driven life and requires 2:1 support at all times

Why Choose Dimensions?

- Award-Winning Workplace: Recognized as one of the UK's best workplaces in the 'super large' category by the Great Place to Work Institute six years in a row.

- Generous Leave: 30 days annual leave pro rata with the option to buy and sell leave.

- Career Development: Access paid training and opportunities to further your career through funded accredited courses.

- Well-Being Focus: Benefit from our comprehensive well-being strategy and staff listening network.

- Values-Driven: Join a team that puts people with learning disabilities and their families at the heart of everything we do.

- Referral Bonus: Receive a £200 bonus if you refer a friend and they're successfully employed.

- Additional Perks: Enjoy the Bike to Work scheme and discounts on meals, shopping, entertainment, and gym memberships.

Other Important Information

- Immediate Reviews: Applications are reviewed upon receipt and interviews will continue until positions are filled.

- Equality Commitment: Gender is considered a genuine occupational requirement in accordance with paragraph 1 of Schedule 9 of the Equality Act 2010 where mentioned.

- DBS Disclosure: An enhanced DBS disclosure will be required for this role, the cost of which will be covered by Dimensions.

- Inclusive Workforce: We welcome applications from everyone with the right to work in the UK and value diversity in our workforce.

- Disability Confident: We guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

- BSL Support: British Sign Language (BSL) translated videos are available for all of our recruitment communications.

Proud member of the Disability Confident employer scheme

A Vacancy at Birmingham Community Healthcare NHS Foundation Trust.


***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

**Please Note: This is All an Year Round 24/7 Service**

** Previous applicants need not apply **

Band 3 Health Care Assistant Children’s Complex Care

An exciting opportunity has arisen to recruit Band 3 Health Care Assistants. The team supports children with complex health needs in their own homes and schools. We are looking for confident innovative HCA’s to join our Children’s Complex Care team working across Birmingham.

You will participate in the provision of basic nursing care and specialist care for children who have a range of complex disabilities due to chronic disease, congenital abnormalities, trauma, or who are terminally ill and at the end of their life. The post holder will work as part of the nursing team and supporting the other members of the multi-disciplinary Team. The post holder may be required to work within the service user’s home / a hospital / hospice / school, or day centre environment depending upon their individual needs at that time

The role involves delivering care to children in a variety of settings, including home and school. The successful candidate will be trained in a variety of clinical skills such as gastrostomy feeding, suction, oxygen therapy using a competency based framework. You will received continued support in the role.

You will need a good level of basic education including computer skills and at least NVQ level 3 in a child or young adult related subject or equivalent level of experience related subject. Experience working with children who are ventilated or have complex health problems would be beneficial but not essential. It is also important the successful candidate is innovative in providing play and learning opportunities for the children.

You will need to be flexible in the community setting and a good team player and be able to develop collaborative working relationships with other healthcare professionals, services and agencies.

Be Part of Our Team...

Birmingham Community Healthcare NHS Foundation Trust (BCHC) has more than 5000 staff working across Birmingham and the West Midlands in a wide range of community nursing and specialist healthcare roles. BCHC delivers over 100 clinical services, in people's homes, health centres, clinics and inpatient facilities. We deliver a wide range of services for children, young people, parents and families as well as adults and community services, two community hospitals, services for people with learning disabilities, the internationally recognised West Midlands Rehabilitation Centre and one of Europe’s leading Dental Hospitals and School of Dentistry. We deliver all of this with a commitment to integrated, personalised care that is rooted in our local communities. We have an ambition to deliver outstanding, integrated care as one of the key NHS providers in the West Midlands.

If you want to ‘Be Part of Our Team’ and work with a Foundation Trust which is continuously striving for better care and healthier communities, we want to hear from you.

For further details on the main responsibilities, please see the attached job description and person specification.


This advert closes on Monday 2 Dec 2024

***This job advert will close as soon as sufficient applications have been received. Please apply for this job as soon as you can, if interested***

The post holder will be based within the Urgent Care Bureau Team, and working with the Urgent Community Response Team clinically, when required. The post holder will have operational and clinical responsibility of the Urgent Care Bureau Team.



The post holder will be able to provide clinical expertise in Triage, In-reach and Virtual Wards across the Adult Community Services Division.



The purpose of the role is to work across services and with wider system



The Post holder will be expected to participate in working with secondary care, to identify and assess patients suitable for community services, and to prevent avoidable hospital admissions and facilitate early supportive discharge. The work will be undertaken collaboratively with Secondary and Primary Care, and Community Services, including Urgent Care Response, Early Intervention Community Teams (EICT), Urgent Care Bureau and other services deemed in scope.



The post holder will also attend multidisciplinary team meetings (MDT’s) to provide advice and support to the Virtual Ward (Hospital @Home) Model.

1. Work in accordance with the NMC / HCPC Code of Practice



2. Be conversant with all BCHC NHS FT policies and procedures and ensure they are correctly implemented.



3. Ensure evidence-based care is practiced and promoted at all times.



4. Manage own time effectively and prioritise workload.



5. Facilitate teaching and supervision for less experienced members of staff.



6. Promote health by collaborative working with patients and their relatives.



7. Provide support to the multidisciplinary team to enable patients to make better choices for their health and that of their families, undertaking health promotion and contributing to the prevention of adverse effects to health and wellbeing.



8. Act as a role model to and facilitate others to respect the dignity, wishes and beliefs of patients: involving them in shared decision making and obtaining consent prior to all interventions.



9. Safeguard individuals from abuse by reporting any incidents involving potential or actual abuse and acting upon concerns immediately.



10. Contribute to the review and development of integrated care pathways and clinical guidelines to ensure a standardised approach to care.



Birmingham Community Healthcare NHS Trust (BCHC) is committed to providing dignity in care for all our patients and service users across the Trust.



All staff, workers, volunteers, students and individuals undertaking work experience/shadowing, irrespective of the role they specifically undertake, are required to adhere to BCHC’s vision, values, and professional standards.Thisalso involves working with and alongside colleagues and partners, demonstrating a duty of Candour (i.e., honesty and straightforwardness), openness and accountability in order to achieve high quality and thebest possible care outcomes for our patients, service users and the localcommunity.



1. Develop staff knowledge and skills to promote equality and diversity and address inequalities, both in employment and service delivery. Ensure specific equality objective are included in PDR’s.



2. Develop a culture that ensures that the standards of Improving Working Lives and Investors in People are achieved and maintained for all staff and that staff’s perception about their working lives are measured and improvements made.



3. Make recommendations and changes to clinical practice and participate in implementation where appropriate.



4. Demonstrate a sound understanding of Clinical Governance and Risk Management and apply it to the work situation.



5. Participate in the recruitment, selection, and retention of staff.



6. Lead and participate in undertaking surveys and audits



7. Actively participate in clinical supervision and reflective practice with all members of the multi-disciplinary team and on an individual basis.



8. Ensure staff compliance with all mandatory training.




This advert closes on Monday 2 Dec 2024

Are you passionate about providing a great customer experience? Do you enjoy building relationships with people and finding creative solutions to problems? Do you want to work for an organisation rated as a Great Place to Work? If so, you belong at Bromford!

We are on the lookout for new customer service advisors to join our contact team. The team are responsible for handling a wide variety of calls and digital contacts, from emergency problems in the home to repairs, questions on benefits or rent. You’ll be managing a heavy volume of calls involving some difficult conversations, but ultimately the job is working with people in resolving issues together or sign posting them to those who can help further.

We want someone who naturally looks to help others. Someone who can independently think around a problem or work collaboratively with other departments. Coming up with solutions whilst delivering the best customer experience possible.

As a customer services advisor you will need to be friendly and approachable, whilst bold enough to make decisions and take action to improve the lives of our customers.

It is a vital role, and is essential in helping us provide safe, secure and warm homes to over 100,000 people. More than that, it’s about building trust, developing relationships and enabling people to achieve more and build a brighter future for themselves.

These roles are permanent and full time. You’ll work between 8am - 6pm on a rota basis, Monday to Friday. This is a phone-based role with a combination of home (after training) and office working from our Wolverhampton office, WV10 6TB.

What do you need?

• Previous contact centre experience with a customer-centric approach is beneficial, however not essential
• A can-do attitude and a real desire to help our customers
• Strong IT skills
• A good eye for detail and numerical skills
• Resilience. Things rarely stand still at Bromford so you need to be someone who embraces change and can bounce back after dealing with challenging conversations
• Ability to work in a fast-paced, ever-changing environment

If you have previous experience as a customer service advisor, call centre advisor, customer support advisor, customer telephone advisor, or something else similar, it would be great to hear from you.

Closing date for applications is Wednesday 27 November with interviews taking place between the 4th-18th December at our Wolverhampton office, so an early application is encouraged.

Please note: The advert may close before the deadline if we receive sufficient interest and recommend that you complete your application as soon as possible.

For further information about the main responsibilities please view the attached job description and person specification.