Total 109 Customer Service job vacancies in Burnley, BB10 2PQ

Pay Rate: £12.60 per hour

Shift Patterns: 8am-8pm, including weekends

Company Description:

Priory Adult Care is the UK’s leading independent provider of specialist adult care services. Our aim is to provide the right support in the right home for all the individuals we accommodate. With community-based residential care settings, as well as a network of supported living services, we support adults over the age of 18 with autism, dementia, learning disabilities, mental health conditions, Prader-Willi Syndrome (PWS) and behaviours that challenge. We also offer a range of residential and nursing care settings for older people with varying levels of need.

At Priory, you'll have the opportunity to be part of something special. A closeknit, supportive and diverse team who help to make a real difference to people’s lives.

We offer full training and numerous career pathways, including our Nurse Apprenticeship program.

Our roles can be flexible around your lifestyle, either full or part time and with a variety of shift patterns including weekdays and weekends.

For further detail on the site location and type of support provided, please review the additional information section.

Job Description:

Your positive attitude and passion for providing high quality care and support will be your key strengths, but you'll also have a friendly, patient and positive approach to work. You should be keen to learn and show compassion to care for the people we support.

You will provide support with day to day activities, whilst encouraging and promoting independent living. As part of our team, you’ll help people reach their potential, through both practical and emotional support, making a positive difference to their lives.

Our teams provide care and support for individuals with different conditions at Priory sites all across the UK.

It would be ideal if you have previous experience gained in a similar role. However whilst this is valuable, we are looking for individuals who display the right values and behaviours in order to make a difference to people’s lives. You should be keen to learn and show compassion to care for the people we support. Not only is full training provided, but there are numerous career pathways available to you, including our Nurse Apprenticeship program.

Benefits include:

A competitive salary
Enhanced disclosure cost coverage
Comprehensive induction and commitment to on-going training
28 days annual leave including bank holidays
Online benefits and cashback rewards
Blue Light Card application opportunity
Cycle to work scheme
NEST pension option
Benefits are subject to T&Cs
Responsibilities:

Supporting with personal care tasks, such as washing, dressing, eating and personal care
Perform light housekeeping tasks, such as dusting, vacuuming, and changing bed clothes
Assist with safe lifting, transferring, repositioning and movement of individuals
Assistance and support to attend medical appointments
Observe, monitor, and record physical and emotional well-being, and quickly report any changes to senior staff
Encouragement to participate in social and recreational activities

Qualifications and Skills:

Excellent interpersonal skills and a caring nature
Empathy, understanding and patience
Ability to work on your own and as part of a team
Ability to understand and follow policies and procedure
The ability to anticipate and respond to challenges
Competent in verbal and written English
A healthcare qualification is desirable, but not essential
To be considered for this role, we require you to have the right to work in the UK.

Additional Information:

Priory Hillside is a residential service, located just outside of Burnley. We provide support to individuals who are on the autistic spectrum or who have a learning disability. We also cater for those who may have a mental health diagnosis, including a personality disorder.

Set within a beautiful rural setting, in the South Pennines area, we aim to help residents create and achieve goals, in order to lead a fulfilled and enriched life.

Disclosure

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, and the cost of this will be covered by Priory.

We are an equal opportunities employer.

Clinical Document Coder

Position: Clinical Document Coder
Type: Part-Time (20 - 30 hours per week)
Location: Burnley

Job Summary

Not-for-profit community interest company dedicated to providing high-quality services to our GP practice members and a portfolio of patient services. Our clinical services are led by experienced clinical leads working collaboratively with Federation managers.

Main Duties of the Job

• Extract and analyze clinical information from manual and computerized patient health records to assign appropriate clinical codes.
• Ensure accuracy in clinical coding, impacting revenue generation and funding for the Practice.
• Provide cover for coding staff absences as needed, ensuring continuity in data coding.
• Work independently on routine coding tasks once trained, seeking guidance from a supervisor when necessary.
• Communicate effectively with the coding team, doctors, nursing staff, and others regarding coding issues.
• Resolve coding queries by consulting with your line manager and other medical staff.
• Manage your workload to ensure accuracy and completeness in meeting targets, and communicate any challenges to your Line Manager.
• Assist with any ad hoc administrative duties as required.

Job Responsibilities

This job description serves as a guide for the duties expected of the post holder and may evolve as the department develops and resources change. Adaptability is essential.

Confidentiality & Information Governance:

• Maintain confidentiality regarding patient, service user, staff, and contractor information.
• Ensure compliance with the Data Protection Act 2018.

Health & Safety at Work:

• Take reasonable care of your health and safety and that of others.
• Report any incidents or accidents immediately using the ELA Incident reporting system.

Quality:

• Maintain high standards of quality within the practice.
• Reflect on personal and team performance and suggest improvements.

Communication:

• Communicate effectively with colleagues, patients, and others associated with the role.
• Be responsive to the needs for alternative communication methods.

Person Specification
Qualifications:

• Essential: Good general education or equivalent standard
• Desirable: Medical Terminology qualifications

Experience:

• Essential:
  • Proficient IT skills
  • Ability to accurately analyze and extract relevant information
  • Strong attention to detail
  • Ability to work under pressure and prioritize workload
  • Effective oral and written communication skills
  • Ability to work both independently and as part of a team
  • Willingness to receive and absorb training
  • Flexible approach to work
• Desirable:
  • Knowledge of EMIS Web or System One
  • Familiarity with clinical terminology and read code hierarchy

To be an integral part of the medical receptionist team and provide a friendly and professional service to the patients of the practice. Please see job description for the full duties and responsibilities.

Senior Care Assistant (Nights) based at Heather Grange, Burnley

Available Hours:

Permanent- Full Time- 44 hours per week.

About the role

As a Senior Care Assistant at MHA you will lead and inspire a team of committed care assistants to provide the highest quality of care to our residents enabling them to live later life well. Duties will be varied and include supporting our residents with personal care needs and helping them to take part in a wide range of activities that support their health and wellbeing. In addition, you will administer medication and maintain clear and accurate records. Every day will be different and you'll have the opportunity to use your leadership and people skills to make a real difference.

About you

As a Senior Care Assistant, you will be passionate about caring for older people, have previous care experience and, as a minimum, hold an NVQ level 2 or equivalent in health and social care and be willing to complete level 3. In addition, you will have experience leading, coaching and motivating a team to deliver high quality care.

You will have a kind, warm and caring nature and be able to work well as part of a team but also use your own initiative. Patience, communication and listening skills are equally important. Maintaining accurate records, time management and prioritising tasks will also be strengths. So, if you have the ability to lead by example, form positive relationships and energise colleagues to deliver exceptional care then we'd love to hear from you.

For more information about the role please review the attached job description.

Pension, 28 days holiday (inc. bank holidays), Life Assurance, Discount Scheme, free uniform and DBS provided

Why join?

You will be joining an organisation with strong values, a highly supportive culture and a commitment to the safety and wellbeing of employees. In addition, you will work alongside highly motivated colleagues in an environment of strong teamwork whilst also having fun. This is a hugely rewarding role and a career to be proud of where every day you will go home knowing you made a positive difference to the lives of older people.

In addition to a highly competitive salary, we offer a lot more:

• 28 days holiday (including bank holidays) and an option to buy annual leave.
• Life assurance.
• A discount scheme which includes savings with retail stores and online purchases.
• Access to a number of nationally recognised training courses and qualifications.
• Genuine career progression and development opportunities.
• Employee assistance programme including free counselling and legal advice.
• Access to chaplaincy and pastoral support.
• Access to wellbeing resources.
• Recommend a friend scheme.
• Family friendly policies.
• Long service awards.
• Free uniform and DBS check.
• Cycle2Work salary sacrifice scheme.
• Healthcare scheme at competitive rates.

About us

MHA is the UK's largest charity care provider and our mission is to 'enable people to live later life well'. Through 90 specialist care homes, 70 thriving retirement living schemes and 62 vibrant community services and befriending, we inspire the best care and wellbeing at every stage of later life. We have over 7,600 dedicated colleagues and are supported by over 4,000 generous volunteers. All our donations and any surplus we generate is invested into the services we provide for our 18,500 residents and members. Our values underpin our entire approach: we nurture mind body and spirit; we respect every person, treating them with dignity; and we inspire the best in each other.

MHA are fully committed to the principles of equality, diversity and inclusion (EDI) as this is embedded in our values: respect, nurture and inspire. In addition, as a committed employer we have been awarded level 2 under the Disability Confident Scheme. Click here to read more about this.

Please note that interviews may take place prior to the closing date and if a suitable candidate is appointed the role may close early.

Recruitment agencies: please note, MHA do not accept unsolicited CV's from recruitment agencies, regardless of whether they are on our Preferred Supplier List (PSL). We only accept CV's from agencies that have been appointed and briefed by MHA's Talent Acquisition Team.

An exciting opportunity has arisen to join our maternity team; we are looking for enthusiastic motivated and caring individuals who want to enhance the experience of the families who use our services. Working across inpatient and outpatient services alongside Midwives and Doctors to deliver women centred, holistic and personalised care.
The scope of the role and the job description for the post is aligned with the national maternity support worker competency, education and career framework and enables opportunities to develop on an exciting career pathway.

Whilst the post attracts remuneration at band 3, a band 2 salary scale will be applied until successful completion of the band 3 competencies has been achieved. It is anticipated this would be completed in the first 12 months in post.


The successful applicant will support the maternity teams, undertaking a range of clinical skills such as maternal and neonatal observations and providing care to women and babies. Be responsible for the stocking and cleanliness of the area with particular reference to infection control, health and safety and audit. This includes bed spaces or consultation rooms and also attending to the nutritional needs of the woman and her baby. This will also include offering infant feeding support for which mandatory training will be given.

At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 8,000 staff, many of whom are internationally renowned and have won awards for their work.

Part of your working day may also include working within, IT and ELHT Pas systems and will involve covering some clerical duties, tracking case notes, filing, answering calls, inputting data and notes scanning. The candidate must display excellent communication skills at all times and must be keen to learn and display the correct attributes.


This advert closes on Friday 1 Nov 2024

Job Description/Further Duties: Be able to work between the hours of 08:00 - 18:30 (dependant on business requirements) Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off Covering colleagues holiday and sickness as required Process incoming and outgoing mail/correspondence according to practice protocols Record actions taken in patient record where appropriate or in accordance with practice protocols Complete other daily/weekly and monthly core tasks to support a smooth running of the reception Open up premises at the start of the day when first to arrive and make all necessary preparations to receive patients When last to leave at the end of the day, ensure that the practice is totally secured, including confidential items, and internal lights are off Covering colleagues holiday and sickness as required Process incoming and outgoing mail/correspondence according to practice protocols Record actions taken in patient record where appropriate or in accordance with practice protocols Complete other daily/weekly and monthly core tasks to support a smooth running of the reception are Any other administration duties as necessitated by the needs of the practice Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include: Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified Act as Chaperone when requested by clinician and in accordance with the Chaperone policy. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Safeguarding is Everyones Business: The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Practice employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them. Infection Control: It is Practice policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of linical care. Personal/Professional Development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Hours: 37.5 hours per week

Salary: £27,789.07 (Plus on call requirement £30 per day on a rota basis)

Based in: Padiham, East Lancashire

Driver Essential

The role is 37.5 hours and includes off rota time to enable you to fulfil your role and includes alternate weekend working and sleep in duties

Benefits: 25 days annual leave plus statutory bank holidays, employer’s contributory pension scheme, EAP scheme and other generous benefits

Imagine Independence is a leading third sector organisation, passionate about supporting people with mental illness, neurodiversity, learning disabilities, and behaviours that challenge to live as part of their community. Imagine exists to challenge the stigma that having a mental illness or learning disability continues to bring. Imagine supports people to live meaningful lives by nurturing their individuality and recognising the power of small steps. Imagine Independence embrace values that reflect the skills of our workforce so:

Do you want to become part of this amazing organisation?

Imagine now needs Senior Specialist Support Workers who will provide support to individuals with a variety of different needs and conditions. This may include learning disabilities, autistic spectrum disorders, complex behaviour, mental health conditions, and acquired brain injuries, physical disabilities, and neurological impairments, psychiatric and clinical needs. This is a great time to join, as we continue to expand our services across the north-west of England and beyond. The role of the Senior Specialist Support Worker includes supporting individuals with all their daily living requirements and some support with personal care. If you are resilient, a proficient problem solver, have patience and compassion with a willingness to make a difference in someone’s everyday life as well as on those special occasions, then it would be great to hear from you. For an initial chat, please call Chloe Gregson on 07802 678622.

Job Description

Senior Specialist Support Workers will be the first line manager for the staff team and should take a leading role providing support to staff and the individuals we support. The ideal candidate will have some knowledge (or be willing to learn) how to positively support individuals with a variety of support needs and wants and be proactive when providing the support. Support needs may include mental health conditions and complex behaviours, learning disabilities/difficulty as a result of substance misuse, acquired brain injury, autistic spectrum disorders, neurological impairment, psychiatric and other needs. The level of support will vary according to the agreed level of support required. You will assist people to live as tenants and citizens in the local community; provide personalised support in line with the individual’s person-centred plan and their rights, choices and responsibilities.
Our main aim is implementing our chosen values and use them everyday to enhance the lives of those we support.

This post will cover one service in East Lancashire. All individuals have their own residence which are based on one site and we provide support services 24 hours a day with varying supporting hours in place for each individual.

The Senior Specialist Support Worker will provide guidance, mentoring/coaching and supervision to the Specialist Support Workers as directed by the service manager.

Facilitate and participate in team meetings and MDT meetings.

Develop relationships with families and professionals.

Devise, review and implement personalised support plans, risk management plans and PBS plans.

The role involves working over 7 days, including evening and alternate weekends on a two week rolling rota basis and sleep in duties as needed.

Cover shifts in emergencies or to fulfil commissioned hours.

Be part of an on call rota.

Imagine is a values-based recruiter and so it will be seeking to ensure that the successful candidate will align with the following:

• Meaningful Living: Using empathy to bring together diverse people and resources, to put the everyday within reach of everyone.

• Nurturing Individuality: Creating conditions that support people to be true to themselves and express their truth.

• Focused Dedication: Showing up each day hungry to do our best to learn and develop. We never give up on people.

• Challenging Ideas: Keeping our efforts real and centred on what matters most, we do not settle for the ordinary when better is possible.

• Generous Sharing: Giving of ourselves, our experiences and knowledge, to promote and provide a great service.

To download the full job description and person specification, please visit our website: https://www.imagineindependence.org.uk/work-with-us/

CV’s are to be returned no later than the closing date/time either by email to recruitment@imagineindependence.org.uk or post to 25 Hope Street, Liverpool, L1 9BQ.

An enhanced DBS will be required for this post.

Closing date for applications: Friday 1st November 2024 at 9am.

Interviews Scheduled 7th & 8th November 2024.

Imagine reserves the right to close the vacancy early if sufficient applications are received.

Imagine aims to be an equal opportunities employer and welcomes applicants from all sections of the community.

About the Support Worker role:

Hourly Rate: £13 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Burnley

Shifts Available: 0800- 2000 Days, 2000 - 0800 Waking nights

Speciality: Mental Health and Learning Disabilities

Benefits of the Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Nurse Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

Here at Sugarman Health and Wellbeing we are currently recruiting a Support Worker based in Burnley supporting a young lady in her own home with Autism, Pica and Epilepsy. This young lady loves being outdoors and enjoying activities.

Duties for this Support Worker role

Keeping her safe in the community

Support with community involvement

Prompting and assisting to keep a tidy home

Maintain and support with daily routine

Support with preparing and cooking her favourite meals

Applicant requirements:

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

Community Support Worker

After securing a new contract in the Lancashire area, Precedo Healthcare are recruiting Support Workers to work with people who require daily support in the community.

We are looking to work with Support Workers, with at least six months experience of supporting Service Users in the UK. You will be committed to enabling Services Users to achieve their goals and live a healthy, positive lifestyle.

As an experienced Support Worker, you will be able to;

• Support people using a person centred approach
• Build professional relationships with Service Users, their families and other professionals
• Use communication and language that is meaningful to the individual person
• Provide feedback to others and be an advocate to the individual you are supporting
• Have an holistic approach to the individual you are supporting
• To encourage and guide individuals to access a variety of opportunities

As an employee of Precedo Healthcare, you will have;

• 24/7 access to a member of the Precedo Team
• Flexibility of working hours - you tell us when you are available to work
• Weekly pay
• Competitive pay rates

Precedo Healthcare is a passionate, inclusive, and anti-racist organisation. We actively encourage applications from candidates from all backgrounds and cultures, however we can only accept fully completed applications from those located in and eligible to work within the UK.

Please note we are not accepting applicants who are currently on a Skilled Worker Visa, seeking secondary employment, as we are unable to actively track the hours worked with the primary sponsor.

Precedo Healthcare is an equal opportunities employer and a member of JOBSAWARE

Registered Service Manager -Burnley up to £35,000 Depending on Experience

Join Voyage Care and Feel Valued, we reward your dedication with:
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

Registered Service Managers with a passion for enhancing the quality of life of the people we support are at the heart of our management teams. We’re currently searching for a fantastic Registered Service Manager to join us in leading our residential service in Burnley. This service is a welcoming and friendly environment with a dynamic team that supports a fantastic group of people!

Our Registered Service Manager will be working alongside local authorities, healthcare professionals and the families of the people we support as well as leading a team to ensure that people gain more independence in their daily lives and have positive outcomes.

You will be managing the day-to-day running of the service(s), developing and implementing person centred support plans, conducting care needs assessments, recruiting and inducting new colleagues, completing supervisions/appraisals, completing medication competencies and medication audits, attending mutli-disciplinary meetings, completing quarterly audits and reports, effectively manage the services P&L, ensure regulatory, legislative, internal and contractual requirements are met including relevant notifications and adherence to policies and procedures. You’ll be a friendly, dynamic and caring leader with a passion for the care sector and delivering the best support.

This is an amazing role for someone who is looking to really make a difference to the lives of others, whether that’s helping our colleagues grow in confidence or the people we support gain independence so that they meet their goals.

We’re interested in our Registered Service Manager having both the right experience and the right values. This is why at this service our Registered Manager should have previous experience as a CQC registered manager in a care management role, be willing and able to undertake CQC registration and a Level 5 in Health & Social Care as well as experience working with individuals with autism, complex individuals with mental health needs, traumatic backgrounds and challenging behaviours.

Why choose us?

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

Don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

About The Role
There are a few things that we look for in all our Support Workers, we would need you to…

be a good communicator (verbally and in writing)
be patient, confident and enthusiastic about caring for others
be able to use your own initiative
be able to work as part of a team
have flexibility to work a varied shift pattern to provide 24-hour support
share our AFG values
We don’t ask for any other relevant training or previous career in care as full training will be provided – you just need a willingness to learn and develop.

Your pay – our Support Workers receive a rate of £12.00 per hour for all worked hours. Once you are successful for a role with us, full details of your pay will be included in your written offer. As a ‘value based’ employer, the people that work for us genuinely care about the people they support and we are seeking likeminded people to join our AFG family. If you are passionate about caring for others and have a real desire to make a positive difference to the lives of the people we support then we would love to hear from you.

What are you shift patterns?
We work flexible shifts which may include Days, Waking Nights, Sleep ins and Weekends.
About Us
Being a Support Worker at AFG is a hugely rewarding role and could be your first step on a long and happy career in Health & Social Care.

So, what does a Support Worker do?

We have a vision to create a world where amazing people do amazing things every day. Our skilled and experienced teams work with every person we support to create a personalised, outcome-focused plans to achieve their aspirations.

Our Support Workers work in a variety of settings including community-based services (often supporting people in their own homes) to our Independent Hospitals or Adult Care Homes.

One thing that is common across all of our services is a focus on personalised support and tailoring our services to the needs and aspirations of the people we support with a diverse range of care needs (including Learning Disabilities, Physical Disabilities, Mental Health Concerns, Complex Care, Substance Misuse issues to name a few).

We value the people that work with us…

At AFG we recognise the contribution and value that our staff make. We would not be able to provide the life changing support that we do without people like you! In return for your contribution we will support you throughout your career and we provide a wide range of employee benefits, career development (including opportunities to undertake vocational qualifications) and lifestyle support services to ensure that you too feel supported, fulfilled and valued from day one of your employment with us.

Proud member of the Disability Confident employer scheme

About the Support Worker role:

Hourly Rate: £13 per hour (Enhanced hourly rate on all Bank Holidays)

Location: Burnley

Shifts Available: 0800- 2000 Days, 2000 - 0800 Waking nights

Speciality: Mental Health and Learning Disabilities

Benefits of the Support Worker role:

Enhancing our Service Users quality of life

Flexible working week to suit your availability

On going training development

On going support from our team of other Support Workers and our Nurse Care Manager

Weekly Pay

Paid via PAYE or Umbrella

Lucrative refer a friend scheme

Holiday Pay (PAYE only)

The opportunity to expand your knowledge and skills within the care sector

Here at Sugarman Health and Wellbeing we are currently recruiting a Support Worker based in Burnley supporting a young lady in her own home with Autism, Pica and Epilepsy. This young lady loves being outdoors and enjoying activities.

Duties for this Support Worker role

Keeping her safe in the community

Support with community involvement

Prompting and assisting to keep a tidy home

Maintain and support with daily routine

Support with preparing and cooking her favourite meals

Applicant requirements:

The enthusiasm to learn and experience new things

To be willing to embrace the goals he wants to achieve

Someone who will go above and beyond for the Service User and staff involved in the package

Able to work in the UK and can show documents

Full enhanced DBS

Up to date CV

Sugarman Health and Wellbeing is an equal opportunities employer and welcomes applications regardless of sex, age, race, sexual orientation, gender reassignment, marriage and civil partnership, religion and belief, pregnancy and maternity or disability.

#SHNWREC

Care Assistant

Unfortunately, Routes are unable to offer a job to anyone who does not have the right to work in the UK or needs employer support.

Locations: We provide homecare across the Burnley region, please speak to the recruitment team to discuss where suits you.
Shift Patterns: Monday to Sunday,days, nights, various shifts available.
Rate of Pay: £12.82 - £14.48 per hour (including Holiday Pay), Mileage will be paid at 30 pence per mileage between client visits.

About the role:

Routes Healthcare want people to join our team who are passionate about a career in care. We pride ourselves on the standard of care we deliver and are driven to provide the best healthcare service with your help.
Care assistants support others to live independently in their own homes, which can include supporting hobbies, activities and day trips, personal care, end of life care and any other needs required by the person you are caring for. We invest in our employees and provide a full training programme to support you in your role and give you the confidence to provide high quality care, If you’re looking for a career that genuinely makes a difference to people’s lives, Routes Healthcare want to hear from you.

Requirements:

You must have a full valid driving licence and access to a car for work for this role.

You must be a UK resident and have the right to work in the UK to apply.

Previous Experience in the care sector would be advantageous.

Rewards:

- Wellbeing and mental health support.
- Training/Development plans and trained by qualified nurses.
- Flexible shift patterns – let’s get a good work/life balance from the start.
- Pension Plan - you invest your time – we invest in you.
- Staff referral scheme with generous incentives
- Paid shadowing shifts while you settle in.
- 24/7 support with a dedicated on-call team, a specialised nurse case manager will be on hand.
- Competitive rates of pay

If you want to work for a dynamic, forward-thinking, leading healthcare provider that wants to invest in you and see you shine, then Routes Healthcare is waiting for your application.
Please click the apply button on this page to start your application.

Care Coordinators are a key part of the Primary Care Network (PCN) multidisciplinary team. They often work alongside Social Prescribing Link Workers and Health & Wellbeing Coaches to provide an all-encompassing approach to personalised care and promote and embed the personalised care approach across Primary Care Network(s). Care Coordinators will have access to ongoing supervision, skills development, and support so they are able to further build their skills and experience within the role. Please note that this role is a non-clinical role. Key role requirements Provide one-to-one support for people of the age of 50 or above with one or more health/care needs, supporting patients needs based on what is important to them, with the aim of: improving peoples knowledge, skills, confidence in managing their condition/s, empowering people to manage their own health and improve their health outcomes and support them in making changes relating to their health/social requirements Manage and prioritise a caseload, in accordance with the needs, priorities and support required by individuals in the caseload. It is vital that you have a strong awareness and understanding of when it is appropriate or necessary to refer people back to other health professionals/agencies, when the person needs are beyond the scope of the health and wellbeing coach role e.g. when there is a mental health need requiring the patient to be referred to an appropriately qualified practitioner. Work as part of a multidisciplinary multi-agency team. Ensure that GPs, practice nurses, practice pharmacists and other members of the primary care team understand the Health and Wellbeing Coach role, how to refer to them, and which patients may particularly benefit from health coaching. Support local health, social care and voluntary sector professionals to make appropriate referrals to the service. Attend and contribute to team, practice, and PCN meetings and events as required by the service. Work flexibly, adapting to the needs of the service and client group while maintaining the integrity of the role. Participate in regular supervision and continual learning. This may include, but is not limited to, any or all the following: o Regular contact with service supervisor o Refresher training sessions o Buddying with peers o Peer support sessions o 1:1 support from a practitioner with more health coaching experience o Action Learning Sets o e-learning to revisit or deepen training o On-going improvements to systems and processes Collect and collate service user experience and information that measures the impact of our service and support Key Tasks 1. Provide personalised support Meet people on a one-to-one face-to-face or by phone groups Give people time to tell their stories and focus on what matters to the them, not whats the matter with them; Build trust and respect with the person, providing non-judgemental and non-discriminatory support, respecting diversity and lifestyle choices; Work from a strength-based approach focusing on a persons assets; Use a structured framework/model approach to support individuals and identify whats important to them; set personal goals and appropriate steps; build skills and confidence to achieve goals; and use problem-solving to work through challenges; Work with the principles of self-management to actively support: o shared decision making with healthcare professionals; o effective engagement with personalised health and care plans; o proactive engagement with self-management education and peer support; o proactive engagement with social prescribing, connecting people to community-based activities which support their health and wellbeing if required; o proactive engagement with individually sourced activities and support 2. Referrals As part of the PCN multidisciplinary team, build relationships with staff in GP practices within the local PCN, attending relevant multidisciplinary meetings, giving information and feedback on health coaching; Be proactive in developing strong links with all local organisations and work in partnership with them to encourage referrals, recognising what they need to be confident in the service to make appropriate referrals; Provide referral organisations with regular updates including information on how to encourage appropriate referrals and seek regular feedback to improve on service delivery where appropriate Be proactive in encouraging equality and inclusion and case-finding, through self-referrals and connecting with all diverse local communities, particularly those communities that statutory bodies may find hard to reach. General Tasks 1. Gathering and Reporting Information Work sensitively with people, their families and carers to gather key information whilst supporting patients health and wellbeing; Encourage patients, their families and carers to provide feedback and to share their stories about the impact of support provided to them Support referral organisations to provide appropriate information about the person they are referring. Provide appropriate feedback to referral agencies about the people they referred 2. Supervision/Professional development Have access to relevant GPs to discuss patient related concerns, and be supported to follow appropriate safeguarding procedures; Know and adhere to organisational policies and procedures, including confidentiality, safeguarding, vulnerable adults, lone working, information governance, equality, diversity and inclusion training and health and safety. 3. Miscellaneous Establish strong working relationships with GPs and practice teams and work collaboratively with Health and Wellbeing Coaches, other Care Coordinators and Social Prescribing Link Workers, supporting each other, respecting each others views and meeting regularly as a team; Act as a champion for frailty aged 50+ years and above as a part of the PCNs proactive frailty reviews. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner; Identify opportunities and gaps in the service - and review risks and issues that could impact on service delivery - and provide feedback to continually improve the service and contribute to business planning; Contribute to the development of policies and plans relating to equality, diversity and health inequalities; Work in accordance with the practices and PCNs policies and procedures; Contribute to the wider aims and objectives of the PCN to improve and support primary care. Confidentiality In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, staff, and other healthcare workers. They may also have access to information relating to any part of the business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to staff, patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with Alliance policies and procedures, and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks Ensure all accidents are reported and investigated, follow up action taken as necessary Maintain training in line with local policies. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues to include: Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights. Quality The post-holder will strive to maintain quality and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Contribution to the Implementation of Services The post holder will: Apply practice and PCN policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in any audits where appropriate. Communication The post-holder should recognize the importance of effective communication within the team and will strive to: Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. This job description is intended as a basic guide to the scope and responsibilities of the post and is not exhaustive. It will be subject to regular review and amendment as necessary in consultation with the post holder.