Total 692 Customer Service job vacancies in Chelmsford, Essex, CM1 1QH

SER are currently working alongside a Mental Health Service based in the Basildon, South Essex area who are currently seeking to appoint a Service Manager to join their team on a permanent contract. Therapeutic optimism is at the heart of all the work carried out by this Mental Health Service, believing all clients with mental health needs can achieve and make positive changes to their lives as they move along their pathway of recovery.

Position: South Essex Service Manager
Location: Basildon, South Essex
Contract: Permanent - 37.5hrs per week (Mon – Fri 09:00 – 17:00)
Salary: £38,934 pa
Closing Date: 10th November 2024
Short Listing: 11th November 2024
Interview: Face to Face interviews will take place week of 18th November 2024

About this role:
The Essex Services Manager will be responsible for running the High, Medium and Low Services and delivery of a first-class service in line with the support services offered. The post holder will work as a member of the Senior Management Team working closely with other Operational Managers, the Executive Team, Commissioners and External Strategic and Clinical Partners.

Main Duties:
• Work with the CEO, Head of Operations and Regional Manager in maintaining the high standards connected with strategic planning and development, supervision, delivery and administration of the service;
• Lead on assessment and support plan delivery in line with the Care Programme Approach;
• Promote and develop good practice and best value for the service through leadership and act as a positive role model in relation to personal and professional conduct.
• Develop and maintain links with external agencies in order to ensure effective service for all.
• Develop and manage all aspects of these services within the services good practice policies and guidelines.
• Manage data collection by staff re. Outcomes and Recovery STAR, report writing, policies, planning, budget management as part of the Senior Management Team;
• Flexibility in working hours required in a High, Medium and Low, 7 days a week service.

Essential Requirements:
• Good level of maths and written English
• Experience in supervising/line managing staff with an awareness of good practice in staff supervision or recent completion of an appropriate training programme.
• Good standard of office administrative practices and procedures
• Ability to work with the Multi-Disciplinary Team to identify support needs of service users and ensure that these are communicated to the wider staff team
• Ability to plan, manage and prioritise a high workload to meet deadliness
• Excellent communication skills – written and oral and negotiation skills

Applying for a role with this Service will open the door to joining an organisation that has been awarded, at excellence level, the Healthy Workplace Charter 2019 and retained its Mindful Employer Status for a further two years 2024 – 2026.

This Mental Health Service cares passionately about all aspects of their staff’s working life. This spans from how workers feel about their duties and providing them with meaningful work, giving their employees a voice in accepting and utilising feedback, to their working environment ensuring quality and safety of the physical environments for all, and finally a leadership team with a focus on its people.

If you would like to join this amazing team, please send your CV along with a cover letter.

This post is subject to the requirements of a six-month probationary period and satisfactory pre right to work checks.

We have an exciting role for a Learning & Development Coordinator within our Learning & Development team here at our Head Office. Care UK is an awarding winning private care company with over 150 care homes across the United Kingdom. At Care UK, we are committed to providing exceptional care to our residents and our values of Caring, Passionate and Teamwork are at the heart of all we do. Our success is built on the strength of our people and with a vast network of re homes and a diverse range of support functions, we're on a mission to find exceptional talent to join us on our journey.



The role: To support all elements of Learning and Development to ensure colleagues can receive fulfilling careers



Key Responsibilities:


Managing the apprentices in the business with support from our suppliers.
Support implementation of any Learning & Development driven projects
Coordination of Training needs analysis / surveys and other data driven activity to help drive strategy
Help with co-ordination of events
Supporting the booking of courses
Support development learning content and document creation
Creating documents & keeping the Intranet up to date
Helping and supporting with all projects that come into L&D




What We're Looking For:


Experience of booking courses and events
Good analytical skills
Communication in large businesses
Car Driver




Why Join Care UK?


Be part of a dynamic and growing organisation dedicated to providing outstanding care.
Collaborate with a diverse and talented team in a supportive and inclusive environment.
Enjoy a competitive salary and comprehensive benefits package.
Make a meaningful impact on the lives of residents and contribute to the success of our care homes.




We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us fulfil yours. If you're ready to take your recruitment career to the next level and be a part of something extraordinary, we want to hear from you!

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Lifestyle Co-ordinator. Variety, fun, and a rewarding career is what you can expect.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

The Role


Helping residents to remain as active and independent as possible
Helping identify residents’ unique goals and implement personalised activity plans
Supporting residents explore new interests, engage in physical activities, and enjoy themselves in a stimulating and homely environment
Working with families, residents, and local communities to create meaningful experiences for residents
Create a sense of fun, flexibility, and creative thinking to provide new experiences and activities to meet a diverse range of interests
Offer a mature, sensible outlook showing commitment, initiative, and desire to enhance the lives of residents


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


Career Development

We have our own Learning Academy to provide excellent training and induction programs for all new to or experienced Lifestyle Coordinators and we will give you all that’s needed to have a successful career with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours

Social Worker, Family Support and Protection Mid Essex

Permanent, Full Time

£36,101 to £48,622 per annum

Location: Chelmsford

Working Style: Operational field-based worker

Closing Date: 14th November 2024

This position is open to Newly Qualified Social Workers (NQSWs) and Experienced Social Workers. (The starting salary for a NQSW is £33,885 per annum and this will rise to £36,101 per annum on successful completion of the ASYE programme).

Essex County Council understand how important flexibility and wellbeing is for our colleagues working across children's Social Care and that we need to think differently. We have therefore developed a nine-day working fortnight for full time frontline Social Workers within Children's services.

Join our Family Support and Protection (FS&P) teams dedicated to supporting families facing complex, long-term issues. We collaborate with families needing extended interventions, particularly when children are under child protection plans or require alternative care arrangements. Our approach involves building strong relationships and employing systemic and strengths-based methods to guide families towards positive change while managing risks.

Key responsibilities include:

• Assessing complex social care needs and devising support plans for families.
• Ensuring adherence to legal frameworks for statutory intervention.
• Collaborating with various stakeholders and partners to provide comprehensive support to children and families.
• Developing child-centered approaches for early intervention, prevention, and independence.
• Influencing inter-agency planning and decision-making, contributing to case discussions and interventions.
• Communicating assessments and professional judgments clearly, both orally and in written reports, including court statements.

Requirements:

• A recognised social work qualification and current registration with Social Work England.
• Continued professional development in line with relevant competency frameworks.
• Experience in challenging social and family situations.
• Strong communication skills and the ability to engage with diverse groups.
• Building strong relationships with partners and the community to achieve shared goals.
• Understanding the balance between cost-effective interventions and meeting needs.
• Demonstrated ability in clear decision-making to manage potential risks associated with interventions.

Join us in supporting families, promoting resilience, and working towards brighter futures for children and young people in need.

To read more about us please visit Children & Families

Please take a look at our 'No Magic' Children & Families video

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency. Driving licence and car or the ability to meet the mobility requirements of the role through other means is essential.

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service. The DBS update service ensures all registered DBS certificates are kept up to date and allows authorised parties to view the status of your certificate. This is an annual subscription, and you will be responsible for ensuring this is maintained. For further information on the DBS update service please go to https://www.gov.uk/dbs-update-service

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join The Essex Talent Community

If you have queries on this role or require anything further, please email resourcing.team@essex.gov.uk

Follow us on Facebook ,Twitter, Instagram and LinkedIn . Further details can be found on our careers page .

Downloads

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

Social Care

What we are looking for:

We are looking for a positive, passionate, and enthusiastic Registered Nurse to join our team.

We have proudly prepared an exciting, exclusive employment package with exceptional conditions and different types of options for all our staff.

What we offer:

Permanent Contract
Full-time hours
Enhanced Pay rates available on specific care packages for complex service users.
Paid DBS (terms Apply)
Funded Mandatory Training
Opportunity to take part in bespoke training & gain qualifications relevant to your role
Early Pay Scheme
Enhanced holiday pay for staff working regular overtime hours
Access to Blue Light Card
Employee Assistance Programme
Years of Service Award
Access to Mental Health First Aider
Excellent Opportunity for career growth and development
Opportunity to work for a CQC Outstanding rated Company
Optional Birthday Off
£250 refer a friend scheme
Pension Scheme (contribution 3% by employer and 5% by employee)
To know more:

Click on the “apply now” button to check our requirements and conditions to join our dynamic and experienced team of health care professionals.

To apply:

To apply for this vacancy and to start making a difference to the lives of others, please send us your details today. Click on the “apply now” button.

Equality:

We encourage applications from all backgrounds, communities and industries, and are committed to having a team that is made up of diverse skills, experiences and abilities. We actively encourage BAME, LGBTQ+ and disabled applicants and value the positive impact that difference has on our teams. We are committed to equality and diversity within our workforce and all opportunities provided by our Company

Allen Motor Group are currently looking to recruit a Paint Technician to join our Accident Repair Centre in Romford.

As a paint technician, you’ll have some key tasks and activities within your area of responsibility:


Prepare vehicles for paintwork, including masking, sanding, and priming.
Apply paint, ensuring a flawless finish that meets manufacturer and company quality standards.
Carry out minor body repairs as needed, including scratch removal and panel preparation.
Perform final quality checks, ensuring a seamless and polished appearance before returning vehicles to customers.


This position is offered on a full-time working contract of 40 hours a week paying up to £40,000 with an OTE of £52,000, reporting to the Bodyshop Manager.

Required Skills & Experience

To be considered for the position, you will need to possess a relevant formal qualification (City & Guilds/NVQ Level 3) as a minimum. We are looking for individuals who possess the following attributes & skills:


A full UK driving licence.
Proven experience in automotive painting, including paint mixing, colour matching, and application techniques.
Knowledge of paint application tools and equipment, including spray guns and preparation tools.
An eye for detail, ensuring work is completed to the highest standard.
Previous experience in a franchised dealership or body shop environment (preferred but not essential).


Why Allen Motor Group?

In addition to a highly attractive basic salary and target-related bonus, we also offer a range of other benefits including:


30 days holiday including bank holidays, plus additional holiday entitlement which increases with length of service.
Fantastic discounts on MOT’s, services, and parts.
Life assurance benefit, at no cost to yourself.
Discounted gym membership.
Retailer discount portal with discounts from some of the UK’s biggest retailers.
Up to £1,000 refer a friend scheme.
Full training and support to develop and progress your career with Allen Motor Group.


At Allen Motor Group, we drive an inclusive workplace, respecting and encouraging applications from every background. Join our team, where every person matters.

To be considered for this opportunity, please apply now

Our vision is A Southend Where All Children Achieve Success. By joining Southend City Council as a Social Worker, you will be key in making our vision a reality for all children. You will be joining a service where we demonstrate with pride that:

• All paths lead back to the child.
• We spend time getting to know each child and their story.
• We do what we say we're going to do.
• We work with the whole family.
• No matter what, we aim to make things better.

You will provide support to work to the highest standard using our model of practice, Restorative Practice, to deliver the vision. You will access a professional social work development offer that has been designed by social workers, whatever stage you are at in your career. You will be given regular restorative supervision and separate supervision focusing on development and evidencing your SWE registration. We want everyone to take the lead in an area of interest for your team, and you will explore this with your line manager.

Your new role

Southend City Council's Fostering Recruitment Team are looking to appoint a permanent, full-time, Social Worker to recruit, train, assess, supervise and support Foster Carers in their role of looking after children and young people.

Cases are capped at 6 Form F.

Ensuing the highest professional standards and a good overall knowledge of relevant children's and fostering legislation, regulations and practice methods. Providing a supportive and efficient service to children, young people, their families and fostering families, ensuring that the needs of children and their parents and carers are professionally assessed.

You will be investigating, evaluating and analysing information on cases, demonstrating clarity of assessment, reliability of information, evidence in conclusions and realistic action plans. As well as this, you will be required to develop practice which takes a holistic view of the individual, locating them in their immediate and extended social circles and having full regard to their overall development needs.

The position is hybrid working, and you will be expected to be on site a minimum of 2 days a week. There will be a face-to-face team meeting every other week on a Tuesday.

If you're interested in this role please email your CV to Delanie.heyes@servicecare.org.uk or call 01772 208964

We have an exciting opportunity for a Specialist Speech & Language Therapist to join our small and friendly clinical team. We offer a 4 day working week with full time pay and conditions and a career development package.

Job Title: Speech & Language Therapist

Location: The Tower School, Epping, Essex

Salary: Up to £53,200 pro rata (dependent on experience) plus £3000 Welcome Bonus and Relocation package £3000. (Relocation package dependent/ agreed based on distance)

Hours: 37.5 hours per week, Monday to Friday, 8.00am – 4.00pm (Part Time will be considered)

Contract: Permanent – Term Time only. There may be scope for this role to be a full-time contract (52 weeks) if this is your preference, please get in touch to discuss.

We understand the value of helping our employees to achieve their Continued Professional Development goals and offer a £2000 training allowance to allow you to complete role specific training tailored to your individual requirements.

About the role

We are looking for a Speech and Language Therapist to join our in-house Clinical Team at The Tower School based in Essex. Working collaboratively with the site, you will deliver bespoke assessment and intervention plans for pupils with developmental trauma, autism, ADHD and SEMH needs, this is an exciting and creative role forming an integral part of our small and friendly team, including Occupational Therapist, Psychotherapist and Therapy Assistant. We are an ambitious clinical team working collaboratively with education to provide creative and individual interventions for our pupils.

Working within overall framework of the service policies and procedures, you will be supporting the integration of the specific service in the day to day running of each provision i.e., standardised assessments and clinical services. A key aspect of the role will be to deliver the wellbeing and clinical rainbow strategy at a universal, enhanced and specialist level to support our wider teams in meeting our young people’s needs in line with set Education, Health and Care Plans (EHCP).

Our well-established Clinical Team, maintain a nurturing environment where our pupils can flourish, always putting them at the forefront of everything they do. All our settings maintain a strong safeguarding culture, and our people are heard, respected and involved in decisions that affect them wherever possible. With this in mind, we are looking for a Speech and Language Therapist who shares our vision; to build incredible futures by empowering vulnerable young people in the UK to be happy and to make their way in the world.

Location: The Tower School, Essex

The Tower School

The Tower School is perfectly positioned on the edge of Epping Forest and the end of Epping High Street, providing multiple opportunities for our pupils within the local community
About the Group

Outcomes First Group is the largest independent provider of special needs education. We are a vital part of local communities in England, Scotland and Wales with a renowned reputation for quality and positive outcomes for the people we educate for.

We are really proud to say that in 2024, Outcomes First Group were officially certified as a ‘Great Place to Work’ for the fifth year running.

Our divisional brands include Acorn Education and Options Autism.

For more information on the group please visit: https://www.outcomesfirstgroup.co.uk/

Essential Criteria:

Recognised Speech & Language Therapy degree
Valid and up to date HCPC Registration
Registered member of RCSLT
Previous experience of paid or voluntary work within a trauma or complex needs setting
Experience within the specialist client group. (complex communication issues relating to autism, including language disorder, dyspraxia, sensory impairment, learning disabilities/difficulties and associated challenging behaviour) (Essential)
Clear and concise report writing relating to clinical and research activities.
Experience of multi-professional work with teams or services within the designated speciality preferred.
Ability to work independently
Hold a full UK driving licence, with access to a car (Desirable)
For further information on this role please refer the Job Description and Person Specification attached. To discuss this role in more detail, please contact: recruitment@ofgl.co.uk

Why work for us?

Alongside working with a network of clinical colleagues with regular forums for peer reflection and practice development, Outcomes First Group offer an array of flexible benefit options:

Benefits

Your health and wellbeing are important to us, so you’ll get an exceptional reward package including:

£2,000 training allowance
£3000 Welcome Bonus
Life Assurance
Pension scheme with options to increase your contributions
“Your Wellbeing Matters” – access to a wide range of first-class mental health support services and physical health checks
Work 4 days, be paid for 5 *T&C's apply - following successful completion of the probation period
Family Growth Support - inclusive benefits package covering enhanced maternity and paternity leave, along with paid fertility treatment support.
And a market-leading benefit offering through our Flexible Benefits Platform, Vista, enables you to choose the package that’s right for you, including:

A wide range of health, wellbeing, and insurance benefits
100’s of discount options valid in the UK and abroad
Cycle to Work Schemes
Electric Car Purchase Scheme
Critical illness cover
And that’s not all, we place the outcomes of the pupils in our services at the heart of everything we do, so you’ll wake every day in the knowledge that your role will have a significant positive impact on the lives of others.
#SpecialEducation #CareersinCare #CareersinSpecialEducation

Gas Engineer Domestic Service and Breakdown
40k salary, Typical earnings 50k.
VW van, large company benefits
Based in IP or CO or SS areas
Interview and start ASAP

Domestic Gas Engineers required for large housing maintenance specialist with lots of work on separate patches in Essex. Suitable candidates must be competent with breakdown and servicing on all domestic gas boilers.

There is a requirement for all of the engineers in the team to cover callout. This is 1 day per week, every week and rolling ( including weekend days). Out of hours are 24hr, however after 10pm will only be for major water leaks. These are paid at £40 incomplete and £50 for completions. Overtime works at 1.5 hour rate travel to job and time to complete. There are also opportunities for training and development.

Suitable Gas engineers must hold domestic ACS qualifications for CENWAT, CCN, CKR, HTR. Qualifications in OFTEC or LPG are also desired but not essential.

Please apply online with your updated CV

Monday to Friday
0800-1700
Permanent
£26-27 per annum
Based in Basildon
Must have previous experience within repairs

About the Role

Joining our team, you'll be responsible for liaising with clients, sub-contractors, suppliers and supervisors to schedule appointments, ensuring that future jobs are appointed in a way that will ensure our contractual Service Level Agreements are met and no false promises are given. You'll liaise with our supervisory teams and the regional buyers to ensure materials / equipment is ready for use at the agreed appointment times.

You'll actively schedule available operatives and subcontractors to jobs, discuss complex repairs, demanding customers and those who have suffered service failure, where your role is to instil the customers confidence.

About You

Candidates will have good working knowledge of Microsoft Office, with strong administration, organisational and communication skills, both written and verbal. With excellent customer service skills, you'll have previous experience within the repairs and maintenance sector, or a trade-based background, with good problem-solving skills.

You will feel valued as a Senior Health Care Practitionerwithin CRG Medical Services, receiving access to exclusive rewards and benefits including: £42,000 salary (FTE)+ secure your financial future with our group pension scheme Fuel card to be included. Enjoy a well-deserved break with 25 days of annual leave plus bank holidays. Company Policy Sick pay Enhanced Maternity Package Life Assurance My Reward Hub: Gain access to exclusive perks, including funding for Hormone Replacement Therapy (HRT) to support your health and well-being. Free Independent Mortgage Advice: Navigate your way to homeownership with our expert mortgage guidance. Fertility Benefits: Access resources to support your fertility journey, emphasizing your holistic well-being. Access to your wages as you earn them to help cover lifes emergencies and avoid overdraft fees or high interest rates Online and face to face help with your mental and physical wellbeing from healthy recipes and activity challenges through to post trauma support, legal, debt and life management help, as well career coaching and counselling Access to eLearning, bespoke career pathways and opportunities for continuing professional development through our Outstanding learning and development team, The Learning Enterprise An open, just culture where youre encouraged to have and implement ideas which can help us deliver our purpose: changing lives through transforming health and care backed up by at least £100,000 of ring fenced innovation funding each year

With us, you can achieve more - for yourself as well as the vulnerable adults you work to support. We're always looking for new ways to deliver even better services, Social Workers play an integral role in our preventative approach to Social Care. We encourage our multi-disciplinary teams to share their ideas and experience. We work together to get things done. Bring your positive, proactive attitude, and we'll empower you to make the most of your experience within Essex County Council (ECC) Adult Social Care services.

About the Role

This is an opportunity to join an innovative, TEC award-winning team, who work alongside adults with a complex range of needs related to their learning disability and autism, mental or physical health, or a combination of these. The successful candidates will have a real interest in relationship-based social work, with a focus on building independence through a positive approach to risk and use of the strengths-based model.

You will work closely with adults across Essex placed in supported living accommodation and residential care to undertake Care Act reviews with a focus on developing independence and progression, as well as with their family members, advocates, and care providers. The role also requires close partnership working with a range of internal partners, such as Procurement and Commissioning and Essex Legal Services, and external partners, including health and the Court of Protection.

This is a highly motivated, positive and supportive team, with an established approach to nurturing staff and supporting professional development and wellbeing. The team is passionate about person-centred practice, and balances this with delivering effective supported living whole-scheme reviews. The team are also champions for technology-enabled care (TEC), and have a proven track record of improving adults' independence through TEC.

This role sits within our Countywide service, as part of a cohort of teams supporting adults living within all areas of Essex, and out of county. The role will be community and home based, with the flexibility of being based from any of our Essex locations for administrative purposes. Countywide travel is required, and there will be an expectation to work from ECC and health buildings across Essex, as needed.

About You

To apply you should be a qualified social worker with a current Social Work England registration. You'll bring at least 1 year's post qualifying social work experience, evidence of continuing professional development, and capability of practice in accordance with current professional standards.

There is a need for attention to detail and knowledge of the Care Act, Mental Health Act, Mental Capacity Act and Deprivation of Liberty and Court of Protection procedures. The postholder will be confident in person-centred and positive risk-taking approaches.

You'll also bring:

• Evidence of continuing professional development and capability of practice in accordance with current professional standards.
• An in-depth understanding of the financial implications of commissioned care packages.
• The ability to make clear decisions, to highlight and limit potential risks associated with intervention.

This role involves travelling around Essex. A driving licence and car - or the ability to meet the mobility requirements of the role through other means - is essential.

As part of employment with Essex County Council (ECC) should your role require a DBS check you will be required to register with the DBS update service.

What We Offer In Return

We'll support you to be your best…

• Training and development to empower you from our award-winning Essex Social Care Academy.
• With us you can make your career work for you with flexible working options
• With us you can get the support you need with employee wellbeing and counselling
• Lease Car scheme
• Up to £8000 for relocation *
• With us you can have peace of mind with life assurance of three times annual salary
• Payment of professional fees for approved professions
• Local Government Pension Scheme. View Key Facts and FAQ's about the LGPS.
• Volunteering leave
• 27 days annual leave plus bank holidays, rising with service
• Employee Assistance Programme (EAP) - access to free and confidential information, support, and guidance from a team of highly qualified professionals.
• Employee Networks - communities to support you, connect you and help influence change at ECC

Whatever you want to achieve in your social care career, you can do it here.

*T&Cs Apply.

Please note that applications will be reviewed on an ongoing basis. Apply now.

For more information visit our Adult Social Care Brochure or contact Abbie.Mollison@essex.gov.uk

Essex County Council is proud to offer an excellent benefits package to all its employees. More information can be found on https://www.workingforessex.com/working-here/pay-reward/

Essex County Council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all employees and volunteers to share this commitment .

Essex County Council is proud to be a Disability Confident Leader. We're committed to interview all disabled applicants who choose to apply under our Job Interview Scheme if they meet the minimum requirements of the job. Please speak to our Recruiters if you require any reasonable adjustments during the process.

We're also committed to interview all veterans and care leavers, who meet the minimum requirements of the role for which they are applying.

We seek the best talent from the widest pool of people as diversity is key to our success.

If you would like to be kept up to date on other relevant opportunities, blogs, news, events and industry related news at Essex County Council, please join the Essex Talent Community.

Pay and Reward | Our Ways of Working | About Us | Organisation Behaviours

2nd Line Support Analyst

Fixed Term, Full Time

£28,781 to £33,861 per annum

Location: Chelmsford

Closing Date: Tuesday 5th November 2024 at 11.59pm

Please note that this position is being offered as a 6-month Fixed Term Contract or Secondment.

The working style for this role is an Anywhere Worker but we will require you to attend the offices in Chelmsford at least 3 days a week. Additionally, you may be required to travel around Essex as part of the normal range of duties, which can involve lone working including troubleshooting IT issues, manual labour, driving, collecting, and dropping off or picking up items such as laptops, monitors, servers, and discontinued kit.

Technology Services is focused on ensuring current and future investment in technology to maximise the opportunities to support ECC from a technology perspective. Bringing a new focus to understanding and supporting the business functions will be key in exploiting technology to deliver positive business outcomes. Service Management is a vital element ensuring TS Services are delivered to provide continuity of operation to agreed levels of service in support of business operations.

The 2nd Line Support Analyst is responsible for progressing reported incidents that cannot be resolved at the first point of contact and require a higher level of technical knowledge and experience to resolve issues. They are likely to be more complex due to the technology components and services to be analysed and the scale of the incident. Analysts will see to fix incidents within own capability and where not possible escalate to seek resolution.

Accountabilities

• Responsible for handling complex incidents requiring a high level of technical knowledge and, or, involving multiple suppliers according to agreed procedures to restore services quickly, maintain the quality and consistency of the service to minimise business disruption, enhance customer experience and maintain high levels of satisfaction.
• Responsible for facilitating recovery to normal operation in complex service environments involving multiple suppliers following resolution of incidents ensuring business services are operating normally to ensure customer satisfaction.
• Responsible for ensuring that resolved incidents are properly documented and closed in order that normal business operation resumes, is confirmed, and ensure lessons learned can be acted on to support future service improvement.
• Responsible for analysing the causes of technically complex, multiple supplier incidents, and informing service owners in order to minimise probability of recurrence and contribute to service improvement ensuring continuity and effectiveness of business operations.
• Responsible for analysing metrics and reports on performance of the management process in support of simplification and continual service improvement to ensure minimal disruption in the business environment.

The Experience You Will Bring

Essential:

• Educated to A Level or equivalent in experience in a relevant subject
• Hold ITIL Practitioner level accreditation or equivalent professional qualification
• Evidence of continual professional development to keep pace with technical and business change that meet defined SFIA V7 competencies.
• Able to demonstrate good experience in a 2nd Line Analyst/Engineering or Service Desk role preferably working within a large Local Authority or with a Service Provider providing 2nd Line Analyst/Engineering or Service Desk services.

Desirable:

• A track record of working within effective teams delivering high quality Service Management Services that have been proved successful in meeting complex business requirements and in enabling standardisation, simplification, sharing and re-use.
• Able to demonstrate a clear understanding and capability to work within relevant ICT related standards including IITIL V3, ISO/IEC 38500, ISO/IEC 27001, ISO/IEC 22301, ISO/IEC 20000, PRINCE2 and MSP.
• Good written, verbal communication and customer service skills.
• Previous experience working with ITSM tools, Windows 10, Active Directory and Office 365 applications.

Please note that the job role requires you to be mobile throughout an operational area. Therefore, the post holder will need to have a driving licence and access to a vehicle, or the ability to meet the mobility requirements of the role through other means.

The Home...

Welcome to The Priory Care Home in Romford, Essex, where our expert team provides person-centred care for Residents aged 65 and over. Our Home is within easy reach of London, and located within a leafy and peaceful setting.

Our care and support teams work side-by-side, to care for Residents with a range of needs, including those living with dementia and Parkinson’s. Our aim is to give Residents the opportunity to live happy, meaningful lives, safe in the knowledge that their wellbeing is our top priority.

Your Responsibilities...


Respecting the Residents’ dignity and privacy
Providing the highest standard of person-centred support to the Residents’ to be as independent as possible and encouraging them to do as much for themselves as they can.
Working with Residents’ and families to deliver person centered care.
Supporting with all aspects of personal care; feeding, toileting, bathing.
Maintaining thorough and up to date records on each Residents’.


Our Values…

Care: Do you strive to provide the highest standard of person-centred care?
Compassion: Are you kind and empathetic?
Courage: Are you driven to progress?
Communication: Do you consider yourself a good all round communicator?
Commitment: Are you passionate about excellent care?
Competence: Are you able to work well within a team but also on your own initiative?

In Return we can offer...


Free DBS check
Competitive pay rates
Flexible pay
Paid Family Leave
A fantastic working environment
Free uniform
Professional training and ongoing career progression
Market leading benefits platform including store and restaurant discounts and much more!


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age

PRI1

£22,737 - £23,893 FTE £14,471.53 - £15,207.30 Actual Salary + Lift Schools Wellbeing Cash Plan + Pension Scheme (LGPS) + Additional Lift School Benefits

Permanent, Full Time or Part Time

29.5 hours per week (8.50am - 3.30pm Flexible shifts available), 39 weeks per year

Immediate Start

Make learning an adventure: Be a specialist Learning Support Assistant at Columbus!

Do you have a passion for helping children reach their full potential?

Columbus School and College is searching for enthusiastic and dedicated Specialist Learning Support Assistants to join our vibrant team. We're a special school where children and young people aged 3-19 with severe and profound learning difficulties embark on incredible learning journeys.

Imagine this:

• High-five moments: Witnessing the spark of understanding in a child's eyes.
• Creative collaboration: Working alongside a supportive team to design engaging learning experiences.
• Building bridges: Helping children overcome challenges and celebrate victories.

As a Specialist Learning Support Assistant, you will work closely with our children, supporting their daily learning, care, and development. You will play a crucial role in helping our pupils feel excited about coming to school, motivated to learn, and proud of their achievements.

At Columbus, you'll be more than just a learning support assistant, you'll be an:

• Exploration guide: You'll tailor learning activities to each child's unique needs and interests, igniting their curiosity.
• Champion: You'll provide one-on-one support, fostering a safe and nurturing environment where all children can thrive.
• Team player: You'll collaborate with passionate teachers and specialists to ensure every child receives the best possible education and care.

We offer:

• Flexible working options.
• Staff parking
• Exceptional professional development opportunities to nurture your skills.
• A supportive and collaborative community where you'll feel valued.
• The chance to make a real difference in the lives of exceptional children.

Ready to join the adventure?

Here's what to do next:

Discover more about our wonderful school! We warmly welcome school visits and encourage you to schedule a meeting with our principal, Mark Savage, for a friendly chat. School tours are also available upon request. To arrange a visit or tour, please contact Brooke Carr, our School Operations Manager on

Don't wait! Applications close on 1st December 2024.

Interviews will take place as we receive applications.

We reserve the right to close this vacancy early should we receive an overwhelming response. All candidates are advised to refer to the job description and person specification before making an application.

Lift Schools are committed to ensuring the highest levels of safeguarding and promoting the welfare of our pupils, and we expect all our people and volunteers to share this commitment. We adopt a fair and consistent recruitment process which is inline with Keeping Children Safe in Education guidance. This includes online checks for shortlisted candidates. All offers of employment are subject to an Enhanced DBS check, references, and where applicable, a prohibition from teaching check.

Lift Schools embraces diversity and promotes equality of opportunity. Job share, part-time and flexible working opportunities will be considered.

We are a Disability Confident Employer and there is a guaranteed interview scheme for candidates with disabilities who meet the minimum selection criteria.

Proud member of the Disability Confident employer scheme