Total 52 Customer Service job vacancies in Chelmsford, Essex, CM35UL

Night Support Residential Worker

Permanent, Full Time

£31,713.50 to £40,470.30 Per Annum (including allowance)

Location: Colchester

Closing Date: Sunday 1st December 2024 at 11.59pm

Are you interested in working with children and young people to make a difference in their lives? If so, then this could be the right opportunity for you.

It is an exciting time to join Essex County Council as we invest in and expand our residential provision. New Farm Road is a newly refurbished short-term home for up to five 12-17 year olds, and working as part of a multi-disciplinary team around the child you will support them to develop the skills and resilience to return to their families, or onto longer-term care.

Being a Night Support Residential Worker requires a special kind of person. Your main focus will be on providing nurturing therapeutic care to children who have experienced trauma, supporting and caring for them as a parent would, and each shift brings unique experiences, filled with both highs and lows.

Previous experience of working in a children's home, would be beneficial however there are many skills that you might have that would make you suitable for the role. It is important to be open minded and have a flexible and adaptable attitude and be able to manage challenges with a calm and patient demeanour. You will have an ability/willingness to understand and manage challenging behaviour including aggression and violence using a range of de-escalation techniques. You will also need to have effective written and verbal communication.

If you don't already have a Level 3 Diploma in Residential Childcare you will need to complete this within 2 years of starting employment. We will provide you with all the training you need for the role along with good quality, regular supervision. This, together with the right attitude and access to a full in-house induction, will enable you to start your career with Essex County Council with confidence.

You will work an average 37 hours a week with shift times being 9.15pm to 7.15am and you will have every other weekend off.

The salary quoted is made up of a basic salary of £24,395 to £31,131 Per Annum and a guaranteed additional allowance of 30% (£7,218.50 to £9,339.30 Per Annum), paid monthly, alongside your basis salary.

If shortlisted, you will have an interview to explore the detail you provide in your application and give you an opportunity to discuss the role and ask any questions.

Due to nature of this role any applicants need to be at least 21 years old in order to undertake this post.

Customer Services Officer

Braintree, Essex

£12.70 per hour

37 hours per week

Temporary, 3-month contract

We have an exciting opportunity for a Customer Advisor to join our Customer Services Team, to cover up to 3-month secondment, covering the hours of 8.30am to 5pm.

Working as part of a busy team, you will provide a front-line service to customers and staff - in person, by telephone, email and web. Dealing with the public, you will provide advice, interpret queries and re-route customers across a range of Council services.

The Customer Service Centre receives over 150,000 customer contacts a year, across various access channels, and you will be handling everything from arranging a waste collection to processing food voucher requests, as well as taking call back messages for busy departments.

We are looking for an individual who is committed to providing a high quality, customer-focused service and will work with customers and staff to achieve positive outcomes.

You will have excellent communication and keyboard skills, be friendly and approachable with the ability to work under pressure on your own or as part of a team.

Grades A-C, or equivalent in English and Maths are essential.

At this current time our team is working a hybrid pattern i.e., a mixture of office and home working.

Care workers required to visit vulnerable people in their homes. Experienced in the role or willing to train for the right candidate.
We have Full time and part- part-time and nights and weekends available.
Full UK driving licence required mileage paid, good rates of pay You will have the opportunity to progress in your role with continued professional development programmes with the company
For a informal Discussion to find out more please call our friendly team.

Service Specialist (Automotive)
Location: Chelmsford area
Salary: £26,000 - £32,000 per annum (Dependent on Experience)

About the Role:
Our client, a well-established and expanding organisation, is seeking a proactive, customer-focused individual to join their team as a Service Specialist. This opportunity is ideal for someone who thrives in a high-quality service environment, values exceptional client care, and is keen to grow professionally in a dynamic sector. As a Service Specialist, you will play a pivotal role in ensuring seamless service, acting as the essential link between customers and the team to deliver an outstanding experience.

Key Responsibilities:
* Customer Interaction & Service Excellence: Greet clients warmly, understand their needs, and offer expert guidance on services and solutions as a Service Specialist.
* Service Coordination & Communication: Work closely with team members to ensure smooth, efficient service processes in the role of Service Specialist.
* Documentation & Compliance: Maintain accurate records, process service paperwork, and handle transactions with precision as a Service Specialist.
* Quality & Follow-Up: Monitor service quality standards and follow up to ensure client satisfaction in your role as Service Specialist.
* Sales & Retention: Recommend additional services and products to enhance customer experience and encourage loyalty as a Service Specialist.

Ideal Candidate:
* Experienced in Customer Service: Preferably in a Service Advisor role within a premium or luxury automotive sector, making you an excellent fit for the Service Specialist position.
* Customer-Centric: Proven ability to build strong, positive relationships with clients as a Service Specialist.
* Organised & Detail-Oriented: Skilled in multitasking and upholding compliance with all required standards in your role as Service Specialist.
* Knowledge of products, services, and warranty procedures to excel as a Service Specialist.
* Initiative-taking & Solution-Focused: Confident in resolving issues effectively while maintaining quality and customer satisfaction in the role of Service Specialist.

Why Join This Team?
Our client is recognised for a workplace culture that values employee engagement, growth, and well-being. Offering continuous training and a supportive environment, the Service Specialist role provides an excellent pathway for career development within a premium service context. Join a team that champions excellence and offers a vibrant, rewarding work experience.

Full job specification available. This is a permanent opportunity with a starting salary dependant on experience. You must have current UK right to work to be considered. HRGO Recruitment are a recruitment agency supporting local companies.

We are Registered Children's Home based in Romford, Little Maples is registered to accommodate 4 young people of mixed gender aged 5-18 years old with social, emotional, behavioural and complex needs.

We are looking to recruit Young Persons Support Workers and bank staff in Romford to join us and support us to grow our services further with development opportunities as the company expands

Job descriptions and person specifications are available on request to review the requirements for this role.

Excellent rates of pay and company training package.

Starting Salary will be £11.50 per hour -£12.50, however pay grade may be subject to experience and qualification.

Desirable
NVQ 3 Health and Social Care, Or Diploma Level 3 in Residential Child Care or equivalent.

Essential

Driving License, able to work evenings, weekends on a shift rota pattern

1. To assist in the smooth running of the home, being part of a multidisciplinary team promoting a warm, caring, safe and enjoyable environment.

2. To have responsibility for safeguarding and promoting individual rights, providing good quality care which is free from oppression and where differences are respected and valued.

3. To assist in providing a safe, structured, caring environment for young people, by helping to settle them at night and supervising them during the night.

4.To ensure domestic standards such as cooking, cleaning, washing up, loading the dishwasher and similar are set and monitored in such a fashion as to set a good example to the children.

5. Maintain a clean and safe environment; ensure that the physical state of the building is maintained to a high standard and that all repair/maintenance problems are reported promptly.

5. To manage challenging behaviours safety, in a way that protects and maintains the rights of the young people.

6. To maintain accurate and up to date records of e.g. residents, callers, etc. and produce written reports to adhere to Lavender Grove Cares Policies and Procedures with particular note to Safeguarding, Whistle- blowing, Complaints, Equality and Diversity.

7. Promote and actively encourage the delivery of a safe, structured and nurturing environment, promoting the young person’s independence and developing their life skills.

8. To assist and supervise in the continual assessment of the needs of the children and young people and to identify and prepare specific development plans to ensure the most appropriate service provision.

9. To contribute to the development of appropriate relationships with and between staff, young people and other stakeholders.

10. To engage in the implementation of additional techniques and practices supporting improvements in child-care.

11. Encourage positive development of each Child/ Young Person’s interests and attitudes.

12. To promote, safeguard and protect the welfare of each Child and Young Person.

13. Establish and maintain positive and trusting relationships with the Young People that will promote their sense of security.

14. Provide firm, consistent and fair boundaries in respect of their behaviour and employ appropriate and agreed sanctions.

15. Ensure that appropriate medical help is provided in line with individual care plans/ cases of illness and accidents.

16. Promote the development of an emotionally and physically healthy lifestyle for Children and Young People.

17. Assist Young People in the development and sustaining of positive social networks with adults and other peer groups.

18. To participate in group activities and group holidays if suitable.

19. To assist in the provision/preparation of meals in the home.

20. To assist and support our Young People through the process of leaving care.

21. Encourage our young people to develop their full educational and vocational attainment.

22. Observe and assess the behaviour of our Young People in our home, using formal and informal keywork sessions to aid positive self-worth and identity.

23. To engage in and supervise night-time care practices, creating an accepting environment conducive to the positive personal development of each Young Person.

Job Types: Full-time, Permanent

Pay: £23,400.00-£25,350.00 per year

Benefits:

On-site parking
Schedule:

Night shift
Overtime
Application question(s):

Do you have a Current DBS and is it on the Update Service?
Do you have a full Driving License ?

Full job description
We are seeking a dedicated and compassionate Team Leader to join our team at Lavender Grove Cares Residential home in Romford. Our mission at Lavender Grove Cares is to provide a caring, stable safe and happy environment for our children and young people .Here at Lavender Grove we like to think of ourselves as a family.

As a Team Leader you will play a critical role in providing care, guidance and support to children in a residential setting. You will be responsible for leading a team of support workers and ensuring the well-being and safety of the children under your care.

Responsibilities :

Lead a team of support workers, providing guidance, support and supervision.
Delegate tasks and responsibilities to team members effectively..
Foster a positive and inclusive team culture, promoting collaboration and professional development.
Care and support:

Ensure the physical, emotional and social well-being of children in our residential home.
Develop and implement individual care plans for each child, taking into consideration their unique needs and preferences.
Safeguarding and Risk Management:

Ensure adherence to safeguarding policies and procedures, promoting the welfare and protection of children.
Assess and manage risks within our residential home environment, implementing appropriate safety measures.
Respond effectively to incidents and emergencies, following established protocols.
Collaboration and communication:

Collaborate with external agencies including social Services and educational establishments, to ensure the holistic care and and development of children
Participate in team meeting, case conferences and training sessions to share information, discuss strategies and enhance professional knowledge.
Qualifications and skills

Minimum of 2 years experience working in a similar role within a children's residential home or related setting.
A relevant qualification in Children's Health and Social care.
Strong leadership skills and the ability to motivate a inspire a team.
Excellent communication and interpersonal skills, with the ability to build positive relationships with children and colleagues.
Knowledge of child development, safeguarding procedures and relevant legislation .
Ability to remain calm and composed in challenging situations and make sound decisions
Flexibility to work shifts, including evenings, weekends and holidays, as required.
We offer a competitive package with benefits, along with opportunities for professional growth and development within Lavender Grove Cares.

If you are passionate about making a positive difference in the lives of children and have the necessary skills and experience, we encourage you to apply for this rewarding position.

This job description may be amended from time to time, to take account of changing trends in social care relevant legislation, together with Employment Law, feedback from our stakeholders including our children and young people and regulatory bodies.

The recruitment process aims to create and maintain a safe workforce and contains robust vetting procedures. The successful applicants will be appointed subject to references, enhanced DBS (which should also on the DBS update service). and screening. Changes to personal circumstances which may affect this must be notified to a senior manager immediately.

Job Types: Full-time, Permanent

Pay: £25,350.00-£27,300.00 per year

Benefits:

Casual dress
Company pension
Discounted or free food
Health & wellbeing programme
On-site parking
Referral programme
Schedule:

15 hour shift
Day shift
Education:

Certificate of Higher Education (preferred)
Experience:

Residential Childcare: 2 years (preferred)
Support Environment: 1 year (preferred)
Licence/Certification:

Driving Licence (required)
NVQ level 3 in Health and Social Care (preferred)
Child Workforce DBS on the update service
Driving license

Field Care Supervisor - (Social Care)
Salary: £28,937.70 per annum
Location: Travel required across West Essex
Contract: Permanent Full-Time, 37 hours per week
Shifts: between 7am – 8pm, 5 days working including weekends

Are you a care professional looking for your next career move?

Do you have a passion for helping others and making a difference to someone’s life?

Join ECL as a Field Care Supervisor known internally as a Trusted Assessor and become an integral part of ECL’s West Essex team.

Engage with customers to maximise their independence and achieve individualised goals by carrying out initial assessments, outcome focused support planning and subsequent customer reviews in a variety of settings.

This is an exciting opportunity to really embed yourself into the community; gaining and maintaining a comprehensive knowledge of local resources. Work closely with our integrated team of health and social care workers, as well as other external health professionals, to maximise the support available to our customers.

Full induction and training provided with ongoing support.

To succeed in this role, you need:

To hold QCF Diploma or NVQ Level 2 in relevant area – willing to obtain Level 3
Experience of working in Care
A driving license and use of personal vehicle for work purposes
To be confident travelling around the Essex area
An enhanced DBS Check – this can be arranged through ECL if needed
Exceptional communication skills
The ability to build and develop strong relationships with stakeholders
Solid IT skills
The ability and confidence to work independently and manage your own time
A proactive, adaptable and customer focussed work ethic
What we can offer you:

24 days pa plus bank holidays, increasing with length of service
Annual Performance Review, performance related pay and bonus
Business mileage paid at 45p per mile
Contributory Pension Scheme – ECL match up to 6% Employee Pension contributions
Healthcare Cash plan (including reimbursement for dental, optical and chiropody plus much more)
Reimbursement of professional subscriptions
Excellent Career development with access to paid for qualifications
Free DBS check and renewals (if required)
Up to £1500 Refer a friend scheme
Take the next step in your career and become part of the ECL team.

At ECL, we offer care and support to thousands of people to live safely and independently within their own homes and local communities in South East England. We provide high quality social care services in Essex, London Borough of Havering, London Borough of Barking & Dagenham and West Sussex aimed at wellbeing, prevention and increasing independence.

We are an equal opportunities employer and positively encourage applications from suitable candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

We are proud to be part of the Disability Confident scheme which helps to employ, support and promote disabled people in the workplace.

ECL does not hold a visa sponsor licence therefore, applicants who do not have the right to work in the UK, and/or require visa sponsorship in order to continue working in the UK, cannot be considered for this role.

Proud member of the Disability Confident employer scheme

Personal Adviser - Leaving and After Care

Permanent, Full Time

£30,931 to £35,362 Per Annum

Location: Harlow

Closing Date: Sunday 24th November 2024 at 11.59pm

Here in Essex, we continue to raise the bar about practice and our investment in our workforce is second to none. It's an exciting time to join us. Not only have we been named Outstanding by Ofsted, we are delighted and at the same time humbled to have been crowned Social Work Employer of the Year for the second time in the last three years!

The Team

Leaving and Aftercare Teams focus on achieving the best outcomes for young people aged 16 - 25 who are in care or have left care. The teams are made up of social workers and personal advisors, mental health co-ordinators and targeted youth advisors, and they all have opportunity to undertake focused work with young people. They look to maximise the potential of young people who remain in care by working with providers, other agencies, and partners. For those who have left care, our teams continue to offer advice, information and help to enable young people to live independently - and to access education, training, and employment.

Job Purpose

To support young people who are leaving care. To consider all the important components that make up their individual lives in order to maximize their life opportunities and reach their full potential.

Key Accountabilities

• To give practical, personal, and emotional support to young people in order to meet assessed need; to maintain and promote their health, physical, emotional development, and wellbeing. This may include domestic tasks and transporting where necessary.
• To specifically support and advise young people leaving care in key areas including health, benefits, education, training, employment, accommodation/housing and personal well-being.
• To facilitate, directly and indirectly, the assessment of need, engaging with the ongoing monitoring and reassessment of need, engaging with the ongoing monitoring and reassessment of need over time.
• To identify and support young people to overcome barriers to learning.
• To enable and empower young people to make decisions in their lives and to self-advocate
• To advocate on behalf of young people who do not have the skills to do this.
• To facilitate the construction of a Pathway Plan, from the assessment which establishes a viable response to established need over time.
• To develop Personal Action Plans with young people.
• To encourage young people not only to fully engage with developing their individual plans, but to participate in the development of the service as a whole.
• To be prepared to work in a variety of ways, as well as direct work with individuals, for example in groups and running "drop ins" etc.
• To work alongside colleagues both within social services and from other agencies, and to engage with significant people in the young person's life (members of the family, community etc).
• To support young people through times of major transitions from childhood to adulthood.
• To liaise with others involved to ensure that assessed needs are met within the agreed plans for the child or young person in a timely way.
• To build up effective interagency networks and have an understanding of voluntary and statutory agencies as well as an awareness of opportunities within the local community.
• To maintain records and write reports as required in accordance with directorate policy and procedures.
• To carry out a range of practical tasks to assist young people with both planned and unplanned activities.
• To attend meetings as required by the line manager, e.g., reviews, planning meetings etc.
• To maintain an awareness of relevant information and resources that may assist children, young people, and their carers.
• To keep abreast of practice developments through reading and attending training courses.
• To be aware of Essex Child Protection Guidelines.
• To carry out any other appropriate duties that may be required commensurate with the grade of the post.

The Experience You Will Bring

Essential:

• Experience of working in a supportive relationship, with young people
• Experience in working creatively with in various ways young people including young parents
• Previous work experience in either a paid or voluntary capacity working with children, young people, and families
• Experience in collaborating with other professionals and agencies for the benefit of the client

Desirable:

• Experience of housing, employment, and training issues for young people
• Knowledge of adolescents and adolescent issues
• A commitment to working relationships which promote and support the clients' developing independence
• A commitment to one's own personal and professional development.

The role requires you to be mobile throughout a wider operational area including travelling around the county of Essex and beyond, transporting service users and their belongings and to be able to do so in an emergency.

The National Park Service (NPS) is looking for temporary employees to work on Engine crews in California. For more information on the Types of Crews, click here

A Wildland Firefighter (GS-03) is an entry level member on a wildland fire crew. Performs assignments such as developing a working knowledge of fire suppression and fuels management techniques, practices, and terminology; may assist in more specialized assignments such as backfire and burnout, mobile and stationary engine attack.

A Wildland Firefighter (GS-04) is a trained wildland firefighter. May be assigned to carry out specialized assignments such as tree felling, backfire, and burnout operations; utilizes a variety of specialized tools, equipment and techniques while actively managing wildfires. May be required to operate light vehicles and 4X4s.

A Wildland Firefighter (GS-05) is a trained and experienced wildland firefighter performing all aspects of wildland and prescribed fire operations including preparation, ignition, monitoring, holding and mop-up. Gathers and considers information on weather data, topography, fuel types and fire behavior in responding to wildland fire incidents. May be required to operate light vehicles and 4X4s.

Locations for these positions are:
Essex, CA (Mojave NP&P)
Yucca Valley, CA (Joshua Tree NP)

For contact information and housing availability, visit Fire Contacts on the DOI FIRES website. To view a list of contacts by agency, select California.

For more information about temporary fire positions with DOI, go to the following link: https://www.firejobs.doi.gov/.

Starting at $17.56 Per Hour (GS 3-5)

Job title: Advanced Youth Offending Service Officer - Social Care Qualified
Job Category : Social Care Qualified
Location : Station Road, Ilford, Greater London, IG6 1NB, Redbridge Council
Hours Per Week : 36
Start Date : Immediate start
Start Time : 09:00
End Time : 17:00
Salary: £26.50 per hour

To manage a caseload of youth justice cases, both out of court disposals and statutory court orders, according to the National Standards and the HMIP Inspection Framework.
With the Child First, Offender Second approach, to provide effective support and interventions to children and young people to complete their disposals / orders and live a crime-free life.
Provide effective communication with children and young people, their families and relevant internal and external partners so as to secure the best outcome for children and young people.
To ensure that equality of opportunity and anti-discriminatory practice are a priority throughout all areas of the work.

Using AssetPlus as Assessment and Planning tool to undertake case management with specific focus on trauma informed practice building foundations for change and desistance factors in order to support children and young people to refrain from offending and re-offending.
To work collaboratively with children and young people, their families and partner agencies to deliver effective evidence based group and/or individual interventions/programmes to reduce the risk of offending, re-offending and disengagement from education, employment and training.

To prepare Pre-Sentence Reports or Stand-Down Reports for the Court and Panel Reports for Referral Order Panel and other forums as required.

To represent YJTPS and present information to Courts.

To provide effective engagement and deliver interventions based on the analysis of the assessment to keep the child or young person safe and keep other people safe.

Support Worker - Young People
Location: Harlow | Hours: 35 per week | Rate: £14 - 14.40 per hour + holiday pay

We're seeking a compassionate Support Worker to assist young people aged 17-19 in Harlow. Your role will focus on providing housing-related support, promoting independence, and working with external agencies to help clients achieve positive outcomes.

Responsibilities:

• Conduct initial assessments, identifying needs and risks.
• Maintain regular contact and a professional, supportive relationship with clients.
• Ensure safety in all activities and address any risks or complaints.
• Collaborate with external groups to support client's needs.

Requirements:

• Enhanced DBS (recent or on the update service)
• Driver's License

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

Support Worker (Female) Witham - £11.47 ph

Typical Shifts pattern Include: Early, Late, Weekends, Nights and Bank Holiday shifts

(e.g. 7am -2.30pm, 2.30pm-10pm, 10pm-7am)

Join Voyage Care and Feel Valued, we reward your dedication with:
Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply)
Premium overtime rates at an additional £1 per hour (Ts & Cs apply)
Wagestream giving you the flexibility to draw upon up to 40% of your pay, as it is earned.
Funded Blue Light Card hundreds of discounts at high street retailers etc.
24/7/365 doctor line for our colleagues and their families
Access to cash plans for our colleagues, which also covers their families
Enhanced retirement leave
Long service awards

We’re on the hunt for genuinely caring, hands-on Female Support Workers with a passion for enhancing the quality of life of the people we support.
As a support worker with us you'll be helping people to gain more independence in their daily lives, whilst working within a dynamic team to support a fantastic group of people!

Our residential service in Witham is a welcoming and friendly environment and you can be sure that no two days will be the same! You’ll be enhancing the lives of the people we support by teaching them new life skills, assisting with personal care, encouraging them to access their local communities, socialising and doing lots of activities such as Swimming, going to cinemas, going for meals out or river walks.

This is an amazing role for someone who is looking to really make a difference to someone's life and to help them grow in confidence and independence so that they meet their goals, whether this be making dinner by themselves or going on holiday.

Why choose us?

You don’t need to have experience to be a fantastic Support Worker, what you need is a passion for enhancing the quality of life for the people we support, a desire to learn and a genuine caring attitude.

We embrace people’s differences and encourage you to Be You, and so long as you’ve got the passion to make someone’s life better, we can give you all the skills and development opportunities you need to build a great career.

We encourage our staff to Grow Together through our excellent training programme, starting at induction and following you through your career, with opportunity for promotion and progression as well as job security in a sector leading organisation.

We have a fantastic range of benefits for our staff and we offer sector leading career progression, so don't hesitate to apply today and make a real difference to the lives of the people we're supporting!

All applicants and subsequent job offers will be subject to satisfactory DBS checks and references.

* Some of our roles require male or female employees only, where this is indicated it is a genuine occupational requirement, in accordance with the Equality Act 2010

We are currently looking for enthusiastic and passionate Ambulance Care Assistants to transport our patients, who are frail or need specialist assistance, to and from appointments at hospitals, treatment centre's and other similar facilities.

We can offer you a 3 week paid training course. You would need to be available to attend a training on a full time basis over a period of 15 workings days. Clinically trained to standards that allow you to be competent as a ‘First Person on Scene’, patient transport driver training, and a full uniform. Every day is different as an ACA and you could really make a difference to our patients.

During the training course it is your responsibility to attend in full, on each day. Accommodation and travel expenses will not be provided so you will need to consider the costs and travel expense of attending these venues. As an example Welwyn Garden City and Chelmsford. You MUST be able to commit to undertaking the training course as outlined above.

To convey and care for patients who have been appropriately allocated within
the protocols of the East of England Ambulance Service NHS Trust. This
includes acute, urgent and routine patients.


To work in a team of two, or on your own, undertaking duties in a variety of vehicle types.

We value care, teamwork, quality, respect and honesty in order to transform the care we deliver to our communities and welcome applicants who share these values to apply to work at EEAST.

The Patient Transport Services arranges the transportation of non-urgent patients to and from health/social care premises and private residences.



1. Maintain an appropriate level of care for patients, relevant to their condition. This includes recognition of when additional skills or support may be needed.
2. Record, process and share information / paperwork regarding patient condition, care undertaken and observations to all appropriate healthcare partners.
3. Adhere to Trust policy in respect of the control of confidential information as outlined within the data protection act and the Caldicott principles.
4. Drive a range of vehicles in a manner appropriate to the patient’s condition and in accordance with Trust approved training criteria.
5. Complete all relevant operational documentation, e.g. daily routine vehicle checks, patient listings and other information in accordance with Trust policy and ISO9001:2008 requirements.
6. Maintain the vehicle in a sanitary condition in line with health & safety, clinical waste management, occupational health, ISO9001:2008 and clinical directorate guidelines. Ensure that all health and safety and policy is adhered to within the working environment, whether within the Trust’s premises or at treatment centres.
7. Maintain clear and regular communication with the Ambulance Liaison Office and other Healthcare professionals / colleagues, in line with agreed protocols, e.g. ISO and Caldicott. Ensure that the needs of the patient are met and operational efficiency and effectiveness is maintained.
8. Assist patients in their homes, both prior to and after transportation, ensuring they have their basic needs catered for and their homes are safe. This includes measuring, highlighting and reporting areas of risk in line with Trust risk assessment procedures.
9. Physically manoeuvre and / or lift patients, including the use of Trust supplied carrying aids, in circumstances where patients are unable to manage alone, after undertaking a manual handling risk assessment e.g. up and down stairs and within restricted spaces.
10. Ensure that patients are taken to and collected from the agreed treatment area within the hospital or centre in a timely basis.
11. Provide any clinical assistance to the authorised level of competence in all circumstances that require it.
12. Participate in equipment trials, working parties and highlighting areas of potential personal and organisation service development.
13. Required to take personal responsibility for continued professional development through the personal development review process, the knowledge and skills framework and Trust training sessions.


This advert closes on Tuesday 26 Nov 2024

Hourly Pay: £11.44 - £12.26 Location: Chelmsford Shift: Monday 7.00am - 11.30am As a Sonderwell Complex Care Assistant, you can make a real difference to people’s lives, by caring for their complex needs and enabling them to live the life they choose. You’ll join a supportive team, that’ll provide all the training and development you need to support your client, helping you get the most out of this rewarding and fulfilling role. Your role Everyone is different. That’s the simple truth at the core of our approach to care. And the care opportunities we offer are different, too, from taking clients to medical appointments or helping them get up in the morning, to spending a full twelve hours helping them through their day. Whatever you choose, you’ll be there to look after that person’s unique needs. What’s hugely important is your ability to build a connection with the people you’re caring for. And, of course, you’ll need to be able to handle the physical aspects, too. As part of the role, you will be required to have experience in the following: Peg feeding Oral suctioning Oxygen therapy Epilepsy/seizure management Rescue Medication If you have the patience and flexibility to meet people on their level, we’ll support you in providing the personal care they deserve. Supporting you Being a Sonderwell carer isn’t just about caring. It’s about being good with people, too – being able to gain the trust of clients and their families. That’s why, if you have a caring personality and some relevant experience, we’ll give you access to online and classroom training in specific complex care needs, as well as the chance to study for a relevant NVQ. Depending on the client, you may be working on your own or part of a team. If you wish and have the availability, you could provide to support more than one client. Before you start, you’ll have the chance to meet your client and their family. And when you do, you’ll have day-to-day support with a Care Co-ordinator or Nurse Manager always on hand to answer your questions. You’ll also be able to access our ‘Carer App’ which is a fantastic source of insight and information. In short, we’ll give you all you need to get the most out of this rewarding and fulfilling role. What we can offer you Each of our clients has individual needs, so whether you’re looking for full-time or part-time hours, night shifts or day shifts, we can offer an opportunity to suit you. We’re continuously developing our benefits package to help you get more out of your role with Sonderwell. What’s more, if you recommend someone who joins us, you could also receive a referral payment. And our employee assistance programme means you’ll have access to support that is focused on your well-being. We are open to all We’re committed to fostering a diverse, inclusive, and equitable workplace where all employees feel valued, respected, and empowered. We believe that diversity in our workforce drives excellence, and we work hard to create an environment that reflects the diverse communities we serve. We welcome and encourage applications from individuals of all backgrounds and, where possible, we’ll provide accommodations for those applicants with disabilities. Ready to join our team? Apply now! If you’re excited about what a career in care can offer and believe you are a great fit for this role, we want to hear from you! Click the "Apply Now" button below to submit your application. If you require any adjustments to be considered throughout the interview process, please let us know. We are committed to providing the necessary accommodations to ensure a fair and equitable hiring experience. #Sonderwell We are Sonderwell At Sonderwell, we’re a UK-wide care provider, dedicated to giving our clients the best possible care, so they can live their own unique lives. To achieve that, we believe in caring for our carers, so they deliver better care for our clients. You’ll find a place where you can learn, develop and grow into the role that best suits you. And you’ll join a close-knit, supportive team who are always looking out for each other. So, whatever path you choose, you’re never on your own – there’s always someone you can reach out to for help and advice.