Total 603 Customer Service job vacancies in Coalville, Leicestershire, DE67 1UA

Learning Support Assistant
Are you interested in teaching? Do you want classroom experience before applying to take it further? Have you got skills to share with the next generation? Can you be creative and show initiative?
Then take a look at what we have to offer you…
We are seeking to recruit a class based KS2 Learning Support Assistant at The Grove Primary School, based in the beautiful market town of Melton Mowbray. The working hours will be 32.50 hours per week, (8:30am – 3:30pm), Monday - Friday, term time only plus the 5 inset days (39 weeks) on permanent basis.
We wish to appoint an enthusiastic and highly motivated learning support assistant who will work as an assistant in the classroom under the guidance of the class teacher.
We are looking for someone who is reflective and skilled and can motivate and encourage children as required. You might want to consider this as a steppingstone into teaching and apply to train within our Academy Trust or you might want to develop your role across our schools in the future.
You will be required to provide support for teaching and learning activities. This may include providing general support for whole class learning activities or supporting individuals or small groups of pupils to reinforce new skills or knowledge.
Experience of working with children with SEN and knowledge of Child Protection and Health and Safety policies are essential.
It would be desirable that you have an NVQ Level 2 in Supporting Teaching and Learning or equivalent or some experience of working with children. Level 2 qualifications in Maths and English are essential, or currently working towards. Along with good interpersonal skills, you will be emphatic with children and young people, and be able to work effectively as part of a whole school staff team.
About the Mowbray Education Trust
The Mowbray Education Trust (MET) is a multi-academy trust currently educating around 2,500 children from the age of 2 to 16 in the town of Melton Mowbray and surrounding
villages in the Borough of Melton. The MET currently has one secondary school, five primary schools and one pre-school: with potential numerical and geographical growth in the future.
Melton Mowbray is a rural market town in Leicestershire which is easily commutable from Grantham, Leicester, Loughborough, Nottingham and Oakham.
The MET has a central support services team, with staff managing Estates, Finance, HR, IT and Operations, across our schools. The central team are based at offices within John Ferneley College and The Grove Primary in Melton Mowbray.
Further information
The remuneration package includes a competitive salary, contributory public-sector pension scheme and a generous annual leave entitlement:
• Actual Salary £17,379.64 - £17,670.57 per annum (FTE £23,118 - £23,505 per annum)
• Local Government Pension Scheme membership
• 5.7 weeks paid holiday entitlement rising to 6.44 weeks after 5 years’ continuous service
Application deadline – 9am Monday 11th November 2024
Interviews – Tuesday 19th November 2024
Start date – As soon as possible
Mowbray Education Trust reserves the right to close adverts early if sufficient applications are received.
All roles are subject to full pre-employment safeguarding checks, including an Enhanced DBS with Barred List check.
The future is bright, join us and help put children first.

Carbon60 are currently recruiting for a Customer Operations Advisor (Stores-Based role) to join our client on the Midlands Quarry Products site in Ellistown, Coalville. Our client is a large engineering company with over 200 sites across the UK and Ireland and provides a wide range of engineering services.
This Customer Operations Advisor role is available on a 12-week temporary to permanent basis working Monday - Friday 08:30 - 17:00, 40 hours/week, on-site. Should you be successful in your probation period of the temporary contract, you will be offered a permanent position.

You will be providing customer support to our client's team to help meet customer requirements and answer queries by being a point of contact. You will be responsible for stock-related responsibilities in the stores area on site, receiving deliveries, stock checking, expediting and processing orders. Stores or warehouse experience are essential for this role, as well as a competent level of IT literacy to be trained to use in-house ordering systems eventually on-site. Good communication skills as well as experience in a stores/warehouse environment are required to succeed in this stores based customer facing role.

ABOUT THE ROLE:

• Being initial and key point of contact for the customer
• Responding to client enquiries and requests - non-stock, across multiple vendors.
• Keep order expediting up to date.
• Receiving deliveries - using computer systems to log deliveries received. Allocate to correct shelf or correct person dependent on order type.
• Stock checking - counting stock as appropriate following a yearly, monthly or weekly plan. Accurately enter data using customer's computer system. Check for accuracy in shelf to sheet correlation. Analyse results and correct any discrepancies.
• Expediting orders - ensuring our suppliers stick to their quoted delivery dates. Communication with suppliers by phone or email to keep our records up to date.
• Consumables ordering - ownership of and ordering of consumable items such as nuts and bolts, grinding discs, thread tape etc
• Hygiene and safety - ownership of Engineering Stores and outside areas from a Hygiene, Safety and organisation perspective. Housekeeping as per daily checklist.

ABOUT YOU -

You're driven by the thought of delivering customer service excellence on site with some of the most recognised names in industry. The idea of autonomy and responsibility to develop business and relationships on site doesn't phase you, in fact, you relish the opportunity to develop with our client.

Prior experience in stores or warehousing roles is essential. An active or recently held Forklift (FLT) Licence would be desirable but not essential. You must be competent with the use of computers and hold an acceptable level of IT literacy.

If you are interested in this position and/or would like to know more, please apply.

Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.

Who We Are:
Once started as a local Dutch and Belgium logistics provider for companies in the fashion industry, we have grown into an award winning international 3PL logistics company serving many renowned brands across various consumer goods industries.

We leverage our experience and knowledge built over many years, passed from team members to team members, and expanded our activities ever since. Despite our growth and substantially larger business size, we have always kept our spirit of an agile entrepreneur, drive to excel, passion for logistics and culture of putting people first ... since 1862.

Do you believe that your work can make a difference in other people’s lives and contribute to the success of an organisation and its customers? At Bleckmann, we do.

Do you want to become part of an international and diverse team? If the answer is yes, then Bleckmann might be the right fit for you.

We are currently looking for a Customer Service Cooridnator, based in Lutterworth, Leicestershire,

This is a permanent, full time role - Monday to Friday. £27,583.49PA

Key tasks include:
To work proactively with the operational teams to ensure that client requirements are met in full and exceeded where possible
To provide a single point of contract (ecomms and wholesale only) for the resolution of issues. This will include resolving the issue within the team; escalating to operations where necessary and communicating progress/ resolutions back to the client
Key tasks

To work closely with the client to understand their needs – may include face to face/ telephone conversations and email communication
To identify and support practical solutions to ensure these needs are met
To monitor progress of the stock flow by interrogating data provided through multiple systems; identifying issues; providing solutions and working with stakeholders to implement these solutions
To liaise with carriers for routine and exceptional events or issues and organise ad hoc collections for clients
To respond to emails and telephone calls - taking responsibility for escalating problems. This will involve basic problem solving and interrogating data
To accurately maintain and update the excel spreadsheets that track the flow of stock through the supply chain
To support with the invoicing process
To ensure the necessary equipment is in place to store and transport goods. This will involve liaising with the warehouse teams and ordering equipment as necessary
To promote and create a continuous improvement culture through identifying areas for improvement and positively acting on them
To undertake ad hoc projects as required

Key Skills
Analytical when dealing with problems
Cares about details
Has confidence in own abilities
Enjoys a challenge
Structured approach to work
Conveys information in a clear, structured and understandable manner
Good verbal and written communication skills
Confident working with excel, to include manipulating information

What do we offer ?
Our people are at the heart of what we do. They are critical to our clients successes and without a doubt, to our success also. This is why we offer a range of benefits including:

Competitive salary
33 days annual leave, inclusive of Bank Holidays
4 x salary life insurance
Competitive Pension Scheme
Retail and Various Discounts via a Benefits Platform
Health and Wellbeing initiatives
Social Events
Exclusive Client Discounts
On site parking

Additional information:
We are proud to be an inclusive and diverse organisation where we are committed to employee development and recognising the successes of our teams. We are proud of our accreditations including Healthy Workplaces Leicestershire and we are Disability Confident Committed as part of the Disability Confident Scheme (GIS). We actively welcome applications from people with disabilities.

If you wish to know more about the roles or discuss accommodations within the recruitment and selection process, please contact Nicola.Mccluskey@bleckmann.com

Proud member of the Disability Confident employer scheme

Manpower are currently recruiting for our client based in Loughborough who are a leader in life science and clinical research.

This position is to work within data and compliance, on a 3 month contract initially, based at the site in Loughborough.

See below for the Job Description

Position summary

The incumbent will provide support to the Life Sciences Product Compliance teams, primarily analysing product data from multiple sites and working with purchasing to obtain supplier compliance statements.

The applicant should have a scientific background and strong IT & administrative skills. Experience of ERP systems would be advantageous. If this is you, we would like you to help fulfil its mission to enable our customers to make the world healthier, cleaner and safer.

Responsibilities

• Analysis of product data
• Review of product compliance against pre-set criteria
• ERP system updates and data management
• Interaction with key stakeholders such as purchasing
• Communication with suppliers
• Effective collaboration and co-ordination of activities with fellow team members

Required Qualifications/Experience

• BS degree in a scientific discipline / strong experience of working in a scientific environment

Knowledge, Skills, Abilities​

• Excellent written and verbal communication skills. Ability to communicate clearly, succinctly and effectively in person, over the phone, on remote meetings and in writing
• Able to connect with all levels within the organisation
• Strong interpersonal skills including the ability to remain calm, professional and positive
• Strong IT skills relating to data analysis
• Ability to work as a member of a team in a fast-paced environment with moderated supervision
• Highly motivated, possessing strong organisational skills and able to prioritise multiple activities concurrently

This is an excellent opportunity to join a world leader in Life science and clinical research.

Full time working 37.5 hours per week, on site parking , on site canteen.

Apply now or call 01159599513 for further details

Learning Support AssistantGrade 5: £17,380 - £18,066 (pending pay award)
Contract Type: Permanent
32.5hpw term time only including inset days (39 weeks per year)
Start Date: As soon as possibleAbout us: Birch Wood School is dedicated to providing exceptional education and support for students with special educational needs and disabilities (SEND). We provide a broad, enriched and expanding curriculum which is based on National Curriculum guidelines. We are passionate about making a positive impact on our students’ lives and supporting their educational journey.Role Overview: We are looking for a compassionate and enthusiastic Learning Support Assistant to join our team. As an LSA, you will play a crucial role in supporting the learning and development of our students, working closely with teachers, other staff members and families to create a positive and inclusive learning environment.Please view our short video attached to see what it is like to work at Birch Wood SchoolOutcomes for all pupils are consistently high and we maintained an overall judgement of good as a result of our most recent Ofsted inspection in April 2024.Key Responsibilities: • Encourage our children to become independent learners, to provide support for their welfare, and to support the inclusion of pupils in all aspects of school life
• Be able to work collaboratively with staff and be a good team player
• Promote positive behaviour and social interactions among students, fostering a supportive classroom atmosphere.
• Assist with the physical, emotional, social development of students, offering care and encouragement.
• Help prepare and organise classrooms materials and resources.
• Accompany students on educational outings and activities, ensuring their safety and engagement.
• Communicate effectively with teachers, families and other staff members regarding student progress and any concerns.
• Participate in staff meetings and professional development opportunities to enhance your skills and knowledge.Qualifications and Skills: • NVQ Level 2 or equivalent as a minimum
• Experience working with children particularly those with special educational needs and disabilities, is highly desirable.
• A patient, empathetic and positive attitude.
• Strong communication skills.
• Ability to work collaboratively as part of a team.We can offer: • A nurturing, caring and friendly environment
• Dynamic and energetic whole school team who work in partnership to support all children to succeed at our school
• Membership of Local Government Pension Scheme
• Staff parking available
• Health and wellbeing through our EAPIf you would like to apply, please download the attached application form. Deadline for applications: Monday 28th October 2024 midnightInterviews: w/c 11th November 2024

Registered Nurse Learning Disability

Job title: Registered Nurse Learning Disability (RNLD) - Mental Health
Location: Leicester, LE2
Rate Of Pay: (£37,440 - £45,760 per annum)
Shift Patterns: Full time, 40 hours per week, Days / Nights

Information about the Role:

As a RNLD you will have responsibilities that align with the broader field of mental health nursing at the hospital, but with a focus on individuals with learning disabilities.

• Conduct comprehensive assessments of individuals with learning disabilities in the context of mental health, this may include environmental and personalised sensory assessments
• Develop individualised care plans based on the assessment, considering the unique needs and abilities of each person.
• Provide high-quality nursing care to individuals with learning disabilities experiencing mental health challenges. Administer medications, monitor vital signs, and ensure that individuals receive appropriate medical attention.
• Implement behavioural support plans to manage challenging behaviours associated with learning disabilities
• Collaborate with multidisciplinary teams to create and maintain effective strategies for behaviour management.
• Act as an advocate for individuals with learning disabilities. Communicate effectively with patients, their families, and other healthcare professionals, ensuring that the unique needs and preferences of individuals are understood and addressed.
• Work collaboratively with psychiatrists, psychologists, social workers, and other healthcare professionals to create a holistic approach to mental health care for individuals with learning disabilities.
• Provide training and education to individuals, their families, and support staff on topics related to mental health and learning disabilities.
• Stay informed about the latest developments learning disabilities. Attend relevant training programs and workshops to enhance knowledge and skills
• Ensure compliance with relevant healthcare regulations, standards, and policies in the provision of care to individuals with learning disabilities in a mental health environment.

Necessary Experience or Qualifications to work as a RNLD:

• Hold a valid NMC Pin
• Ability to work on shift/rota pattern.
• Have the right to the work in the UK
• Experience of working with patients with ASD
• Experience of working in a Mental Health setting
• Knowledge of the Mental Health Act and sections
• Minimum 2 years experience in a mental health setting.

If you are interested in applying please contact Scott Marsh on 01772 208963 or send your CV to scott.marsh@servicecare.org.uk

Are you a passionate and caring individual looking for a rewarding career with excellent training and opportunities for development? Join Care UK, a multi award winning care provider as a Care Assistant.

The Role


Helping residents to remain as active and independent as possible
Support residents with personal care and mealtimes
Helping identify residents’ unique goals and implement personalised care plans
Supporting residents to explore new interests and engage in physical activities in a motivating and homely environment


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time
Bank Holiday Pay Enhancements
Career development, training and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


New to Care?

We have our own Learning Academy to provide excellent training and induction programs for all new carers and support workers and we will give you all that’s needed to have a successful career as a carer with us. Our high quality, innovative training and coaching will support the development of your skills throughout your career with us.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who all share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

Do you share our values of Caring, Passionate and Teamwork? Join Care UK, a multi award winning care provider, as a Domestic.

We are looking for people to make a difference to residents’ lives every day. When you join Care UK you’ll be joining a team who share the same values: caring, passionate and teamwork. You will have a strong desire to help people and put residents at the heart of everything you do.

The Role


Cleaning all areas of the Care Home
Following the infection control regulations and policies
Respecting the privacy of individuals and residents
Creating a warm and friendly atmosphere for our residents


Some of our benefits by joining the Care UK family


Wagestream- access your wages at any-time.
Bank Holiday Pay Enhancements
Career development, training, and access to our approved apprenticeship scheme
Hundreds of online and in-store discounts
Annual purchase holiday scheme
Wellbeing support


Career Development

Whether you are an experienced Domestic or are looking to start a new career, Care UK can provide you with a thorough training and induction programme to further develop your skills, with lots of opportunities for progression.

We are committed to recruiting diverse, talented people, who share our passion for helping others. We see the potential in everyone, let us help fulfil yours.

LEARNING SUPPORT ASSISTANTGartree High School Ridgeway, Oadby, Leicester, LE2 5TQAn 11-16 Academy ‘An Outstanding School’ (Ofsted October 2018)Grade 5, hours negotiable up to a maximum of 30 hours per week£23,118 – £23,505 per annum, pro rata salary £16,043 - £16,311 for 30 hours We are seeking to appoint a hardworking, highly motivated and caring Learning Support Assistant to work within a supportive and friendly Learning Support Department, to support teaching and learning at Gartree High School. This role is varied, and we are looking for an adaptable, flexible and resourceful individual able to cope in a high-pressure environment and deal with constantly changing priorities. This is an exciting time to join a popular, high achieving and constantly oversubscribed 11-16 school. JOB REQUIREMENTS: Working with a wide range of class teachers to deliver excellent teaching and learning. Coaching children on a 1:1 or group basis. Accompanying groups on trips. Supporting assessment and evidencing learning Working with the teacher to create stimulating classroom displays and learning resources Maintaining a safe and positive environment for all learners Creating opportunities for all learners to reach their potential, irrespective of ability If you are interested in applying for this post, then we look forward to receiving your completed application form and letter of application. Your letter of application should be no longer than one side of A4. In it we would like you to tell us a little about why you would like this job and outline your experience to date. Please email your completed application to Becky ToweClosing date: 9am Monday 28th October 2024 Interview date to be confirmed

We have an exciting opportunity to lead our busy accommodation advice team to provide advice and
assistance to males aged 18+ coming to the end of their prison sentence or in the community on licence with
probation.
You will be liaising with probation teams, prisons, local housing authorities and landlords to support our clients
to navigate housing processes in order to address their housing issues. You will be attending regular strategic
meetings within Leicester and Leicestershire and reporting on progress during quarterly contract monitoring
meetings.
Fixed term post for maternity cover to start February 2025 to November 2025 with the potential to extend for a
further 3 months.
Please note that this post requires either a full driving licence and use of a vehicle or having means of
transport to travel across Charnwood / Leicestershire.
An enhanced Disclosure and Barring Service (DBS) check is required for this post, and you will undergo
additional enhanced vetting as part of the requirement to work within prisons and with probation.
We take safeguarding of our clients seriously; therefore, you will be expected to demonstrate that you
understand current safeguarding practices and agree to adhere to these practices within the role.
Why work for The Bridge East Midlands?
Maybe you’ve known someone suffer without help, or perhaps you’re tired of seeing the same new stories
about homelessness? Join us and you can help change lives.
Everyone here is motivated and passionate to make a positive difference to local people. We are a small
charity that’s organised, focused, and driven to prevent homelessness.
We are consistently striving to develop our services to achieve our vision of resilient, compassionate
communities, where individuals thrive in safe and secure homes. We hold our services to the highest possible
standard and are very proud of our track record in preventing and relieving homelessness.
For an informal chat about the role, please call our Head of Programmes and Services, Anna Maudsley, on
07717 847118.
To request a copy of the job description, and for further details on the application process, please email us at
hr@thebridge-eastmidlands.org.uk.

Service Care Solutions have an exciting opportunity for School Chefs to join a multitude of Schools they are working with based in Leicester.

Working 27.5 hours per week from 7am till 2:30pm, this is a great opportunity for someone experienced in Catering to work during School Term times.

Overall Purpose of the Role will be:
To be responsible for:

• Preparing, cooking, and serving school meals for assigned school/s in line with nutritional guidelines, standard recipes and pre-defined menus, quality requirements, and budget parameters.
• Undertaking other activities to ensure compliance and the control and organisation of resources to fulfil service level agreements.
• Directing and supervising the day-day activities of onsite staff by providing decisive and effective leadership to team(s)

Each post holder will be primarily based at one school where they will be responsible for:

• Food to be produced and served onsite only.
• Food to be produced and served onsite + food to be distributed to other schools (this arrangement is known as a production hub).

*Please note that the above includes a mixture of Vegetarian/Pescetarian/Non Vegetarian/Halal*

Post holders will need to work flexibly and be required to:

• Provide short-term cover at another location as required.
• Be moved longer term or permanently to another school within the area cluster to meet service needs.

Key Job Activities:

• Food Production & Service
• Receive meal numbers, check special dietary requirements, obtain the recipes, and plan the preparation as per the pre-established menu.
• Prepare and cook food.
• Prepare and set up serving and dining areas in line with the menu and other pre-defined details.
• Serve food whilst interacting with children and school staff.
• Oversee the packing and collection of food prepared for other schools (for production hub kitchens only).
• Undertake routine cleaning of kitchen areas and equipment during and after each service.
• Oversee the safe disposal of waste.
• Direct and supervise the activities of over 10 onsite staff involved in food production and service.

We are seeking candidates who are able to act as a positive representative of the service by:

• Being approachable, friendly, and helpful.
• Dealing appropriately with straightforward questions, and requests from school staff.
• Escalating anything non-routine or contentious to the appropriate manager or support officer within the service.
• Promote the uptake of school meals and participation with new menus and ideas by engaging with children daily, and with parents and carers at school events.

Catering Logistics

• Compile rotas & timesheets to ensure daily kitchen tasks are assigned.
• Carry out safety checks on the premises and equipment, ensuring the security of the kitchen and any stores and surrounds.
• Report the breakdown of equipment and need for structural repairs, including Food Safety hazards, break-ins, and accidents.
• Report problems with stocks and supplies and liaise with other central staff within the service regarding other operational issues/risks/matters of concern.
• Reconcile daily and weekly meal numbers.
• Monitor and control stock supplies.
• Place orders for goods and supplies.
• Receive, check, and store deliveries.
• Record cleaning and food waste details on the schedule.
• Monitor food budgets and escalate any concerns to the Area Manager.
• Maintain accurate food safety, and health & safety record

We require a support Behaviour Worker for a Secondary school in Leicester To support the pastoral team and system in the school. Leading on ensuring relationships between learners and staff are positive and respectful.

You will play a pivotal role in insisting the high expectations for students’ behaviour and conduct at all times and that these expectations are applied fairly and consistently, in line with college policies.

This is a temporary Fixed Term appointment - starting ASAP until Christmas only. 37 hours per week (8am-4pm) Term Time only.

Job Description

Senior Nurse (RMN/RNLD)

Hourly Rate: £18 - £22

Mixed Shifts

Hours per week: 40

Here at Willing Care, an exciting opportunity has arisen for a Senior Nurse (RMN/RNLD) to join one of our client's growing Nursing team, so if you are looking for a new and rewarding role, then apply today!

Our staff hold over 20 years' experience within the Healthcare industry, we are devoted to matching up our clients with talented candidates, who are passionate about providing high quality care. Willing Care Recruitment is committed to having a diverse and inclusive work force.

Requirements for the Senior Nurse (RMN/RNLD) role:

• You must have a Registered Nurse Qualification (RMN /RNLD)
• Valid NMC Pin
• Clear DBS

About the Mental Health Hospital:

This Mental Health Hospital offers holistic care to women with complex health needs.

Benefits for a Senior Nurse (RMN/RNLD):

• Monday to Friday
• Paid breaks

The role of a S enior Nurse (RMN/RNLD) within the Mental Health Hospital involves:

• Adhering at all times to the NMC code of professional conduct
• Ensuring that you are up to date with relevant hospital policies.
• Contributing to pre-admission assessment of referred patient
• Contributing to the comprehensive assessment of a patient on admission.
• Working collaboratively with the individuals to develop their care plan
• Monitoring and reviewing individualised patient plans, within an evidence-based framework.
• Managing medication as per hospital policy.
• Acting as a role model for other staff, demonstrating good practice
• Acting as a mentor for junior staff

We are seeking a Senior Nurse (RMN/RNLD) who is passionate about the standards of care they provide, if this sounds like you, we'd love to hear from you. Please apply today.

Reference: WILL69100/JG

INDNUR

Residential Support Worker (CYP) - Waking Nights - Market Harborough (Driver Required)

About Us: We are seeking dedicated and compassionate Residential Support Workers to join our team. If you're passionate about making a positive impact on the lives of Children and Young People, we encourage you to apply. This role will be based in a Family Assessment Home, supporting new parents and their newborns. This role is Waking Nights.

We're looking for applicants who are looking for temporary work, full-time or part time. Experience with Children and Young people settings and being able to drive are a must.

Role Overview:

• Provide high-quality care and support to individuals with various needs, including behavioural support, mental health, non-verbal communication, and learning difficulties.
• Assist with personal care tasks (bathing, dressing, toileting) while promoting independence and dignity.
• Support clients in daily activities, including meal preparation, medication management, and household chores.
• Develop and maintain positive relationships with service users, families, and other professionals.
• Maintain accurate and confidential records of care provided.
• Waking Nights - You will be working through the night, observing and supporting the residents of this home.

Requirements:

• Previous experience in a similar role is essential.
• Excellent communication and interpersonal skills.
• Empathy, patience, and a compassionate nature.
• Ability to work independently and as part of a team.
• Basic IT skills (touchscreen devices, computers).
• Valid driver's license and access to a reliable vehicle.
• Up-to-date medication, moving, and manual handling training.
• Enhanced Adult and Child workforce DBS (update service).

How to Apply: Please submit your CV outlining relevant experience. For more information, contact Alan at 0121 480 8217.

Do you have fantastic people skills? Can you deliver a great customer experience? If yes, we have the perfect job for you in our vibrant Leicester office!

Our approach to Hybrid Working: With hybrid working, you have more flexibility, as you usually only have to visit our office once a week and work remotely for the rest of the time. You can always opt to work from the office more frequently if that suits you better. When we organise training and events you may be required to attend in person for the duration.

Working Hours/ Shift Patterns: You will work 37.5 hours per week including 3-4 weekends out of 8. If you work a weekend shift, you'll get time off in lieu.

Our opening hours: Monday to Friday 08:00 - 19:00 and 09:00 to 17:00 at the weekends.

Location: Our fantastic Leicester office, which is in the city centre and only a short walk from the train station.

Salary: Starting £23,500 plus benefits and the opportunity for further salary progression.

Training: The first 7 Weeks in the office, once you have completed your training you will move to hybrid working.

At Hastings Direct, we have a simple ambition - to be the best and biggest digital insurance provider in the UK. Our Customer teams play a huge role in that, speaking to thousands of customers every day, and delivering the high quality insurance service they deserve. Join our Customer Service team and you'll play a key role in that service, helping customers to make changes to their policies, dealing with complaints and making sure they have the right cover.

Your role:

As a member of our Customer Service team, you'll be handling inbound calls from customers who are interested in one of our policies or wish to make changes to an existing one. Whether they have a question, need to update their details or support purchasing one of our products, you'll use your skills and knowledge to understand their needs, explain the options and provide them with the right policy every time. You'll also deal with any complaints in a professional and empathetic manner and escalate them if needed. You'll be expected to meet standards for quality, efficiency, and satisfaction, while providing policies that deliver the best value for both our customers and our business. In order to deal with a large number of callers with varying needs, you'll need to be adaptable, resilient, and motivated.

What we offer:

Join us and you'll find a different way of doing things. We call it the 4Cs. So, we focus on getting it right for our colleagues, customers, company and community.

As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Your initial training will cover our products and systems, as well as handling complaints, and will include taking live calls alongside an experienced colleague. Once you start to take calls on your own, you'll have regular, on-going assessment and support from your team leader and colleagues. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Benefits you'll receive:
Up to 5% annual discretionary Bonus
Hybrid working (1 day per week in the office with the option to do more depending on your preference)
A fantastic open plan modern office
We promote a relaxed, friendly & diverse working environment
'Harrys' - a great onsite restaurant, with a wide range of choice at breakfast and lunchtime & an on-site Costa coffee
25 days holiday and bank holidays equivalent (plus buy and sell up to 5 days)
Pension match up to 10% of your salary
Life insurance (4 x base salary)
Discounted Hasting Direct products
Discounts & cashback with well-known retailers
Tech scheme, cycle to work, health assessments, and skin check - on completion of probation
Refer a friend scheme - earn £500 for every friend you refer
We will provide you will all the tech that you need! Including a brand-new Microsoft Surface laptop

If you believe you require any reasonable adjustments in order to complete the online assessment and/or interview process due to disabilities or health conditions, please do contact the recruitment team at: prior to completing your application.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.