Total 10 Customer Service job vacancies in Colchester, CO1 2QS

Support Worker who has knowledge and experience of supporting individuals with complex needs, including mental health and neurodiversity, and demonstrable knowledge of safeguarding, disability and equality issues is required for a residential setting at a well-established organisation in Colchester, Essex.


SALARY: £32,768 per annum + Benefits

LOCATION: Colchester, Essex – there will be the requirement for some local travel

JOB TYPE: Full-Time, Permanent

WORKING HOURS: average 40 hours per week, day shifts including weekend working, 12 hours per shift (including a 1-hour unpaid break daily)


** 2 Positions Available **


JOB OVERVIEW

We have a fantastic new job opportunity for a Support Worker who has knowledge and experience of supporting individuals with complex needs, including mental health and neurodiversity, and demonstrable knowledge of safeguarding, disability and equality issues.

As the Support Worker you will provide high quality care and support to individuals with physical and mental health care needs and who, following involvement with the criminal justice system, are resettling back into the community.

Working as the Support Worker you will help individuals achieve positive and meaningful outcomes in line with their individual goals and person-centred plans.


DUTIES

Your duties as a Support Worker include:

• Undertake one-to-one and group-work support that addresses the need for rehabilitation from a criminal justice point of view

• Assist residents with daily living activities which could include personal care, meal preparation, household tasks and increasing well-being

• Work as part of a small team, engaging with residents to plan, arrange and deliver/co deliver structured activities to support the resident’s safe re-integration into the community

• Ensure that adequate information and records are kept including daily logs of support

• Establish and maintain an effective working relationship with colleagues, residents, Offender Managers, and other agencies

• Provide a safe environment related to health and safety in the workplace

• Use PMVA (Prevention and Management of Violence and Aggression) techniques when necessary to manage challenging behaviours and ensure the safety of all residents

• De-escalate situations when necessary, remaining calm and applying conflict resolution strategies effectively

• Provide support to individuals according to support plans and risk assessments

• Support residents with daily living skills such as preparing and cooking meals, cleaning, and laundry

• Provide practical assistance to residents with everyday tasks such as accessing external services, completing paperwork, accessing benefits, and finding move on accommodation

• Where possible, promote activities in the local community

• Bring to the attention of your line manager any behaviour which is likely to cause detriment to others / danger to the individual themselves

• Take the appropriate action/escalate any matters of concern

• Maintain records and files as required, including data entry as necessary

• Operate within the policies and procedures of the Organisation, including Operational instructions, H&S, safeguarding and GDPR


CANDIDATE REQUIREMENTS

Essential

• Knowledge and understanding of supporting individuals with complex needs, including mental health and neurodiversity

• A demonstrable knowledge of safeguarding, disability, and equality issues

• Good numeracy and literacy skills

• Experience of working with a diverse range of people who have experienced a range of social/personal difficulties

• Experience of working with Microsoft Word, Outlook and basic Excel

• An understanding of safeguarding

• Ability to manage and prioritise a variety of different tasks and duties accordingly

• Ability to follow planned activity and adjust to change if necessary

• Demonstrable commitment to the provision of high-quality person-centred support

• Ability to communicate effectively, both verbally and in writing with good listening skills

• Ability to establish and maintain effective working relationships with residents, colleagues, and external agencies

• Ability to exercise authority and reinforce boundaries in an appropriate manner

• Work on own initiative and able to cope with stressful situations

• Ability to motivate others and facilitate learning to change attitudes and behaviours

• Being empathetic, with the ability to use tact and discretion when dealing with confidential and sensitive issues


This role is subject to an enhanced check level 2 which includes an Enhanced DBS check. All required checks will be undertaken as part of the pre employment process for any successful candidate.

The organisation is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff to share and uphold this commitment in conjunction with the requirements of the Prevent Duty and the positive promotion of modern British values.


JOB REF: AWDO-P12826

Full-Time, Permanent Social Care Jobs, Careers and Vacancies. Find a new job and work in Colchester, Essex. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

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To assess by telephone people readiness to change and identify support needed to improve lifestyle and self-management capacity and organise access to relevant services. Helping people to find and use local services they need and if necessary, signpost to specialist services for emotional support, independent living and or other relevant services. To follow up client during and after completion of their lifestyle change intervention and discuss further steps. Provide evidence-based information to people about a range of health issues related to lifestyle choices such as smoking, physical inactivity, unhealthy eating. Undertake any other delegated work Any other function commensurate with competencies and job role

To assess by telephone people readiness to change and identify support needed to improve lifestyle and self-management capacity and organise access to relevant services.

· Helping people to find and use local services they need and if necessary, signpost to specialist services for emotional support, independent living and or other relevant services.

Previous applicants need not apply







To follow up client during and after completion of their lifestyle change intervention and discuss further steps.

· Provide evidence-based information to people about a range of health issues related to lifestyle choices such as smoking, physical inactivity, unhealthy eating.

· Undertake any other delegated work

· Any other function commensurate with competencies and job role

Provide is a Community Interest Company (social enterprise). We deliver a broad range of health and social care services in the community, and are committed to making sure that they are safe, responsive and of high quality. Provide is owned by its employees and has primarily social objectives. Any profits we make are reinvested into the local community or back into delivering services.


We work from a variety of community settings, such as community hospitals, community clinics, schools, nursing homes and primary care settings, as well as within people’s homes to provide more than 40 services to children, families and adults across Essex, Dorset, East Anglia and the North of England.
A highly respected, award winning health and social care provider. We expect our staff to demonstrate and uphold our values at all times:


Vision:Transforming Lives
Values:Care, Innovation and Compassion
Mission:An ambitious, employee owned social enterprise, growing in size and influence. We transform lives by treating, caring and educating people.


Provide is an equal opportunity employer committed to building a team that represents a variety of backgrounds, perspectives and skills, proud to have LGBT+ and Ethnic Minority Networks.


We welcome applicants from underrepresented groups. If you have the skills and experience for the job, please apply regardless of your background.


Eligible for NHS Pension

· To assess by telephone people readiness to change and identify support needed to improve lifestyle and self-management capacity and organise access to relevant services.

· Helping people to find and use local services they need and if necessary, signpost to specialist services for emotional support, independent living and or other relevant services.

· To follow up client during and after completion of their lifestyle change intervention and discuss further steps.

· Provide evidence-based information to people about a range of health issues related to lifestyle choices such as smoking, physical inactivity, unhealthy eating.

· Undertake any other delegated work

· Any other function commensurate with competencies and job role


This advert closes on Friday 29 Nov 2024

Proud member of the Disability Confident employer scheme

An opportunity has arisen within the Colchester Specialist Community Mental Health Team. we are looking for a dynamic, forward thinking Care Coordinator, you will hold a caseload of service users and have a number of responsibilities that include assessment and coordination of care needs. Once needs are identified, you will be expected to plan and implement evidence-based care to the service users and their carers. You will have the support and supervision of your Team Lead, and as a Band 6 clinician, you will be expected to act as a supervisor and resource for junior or less experienced staff

· Assessing new referrals to the team and ascertaining whether they have care needs that need to be addressed within the service

· Coordinating the care and assessment under the Care Programme Approach (CPA) of a designated caseload

· Creating and continually updating person-centred careplans and building therapeutic relationships with your clients.

· Continually assess risk and design personalised risk management plans

· Facilitate referral to crisis teams or admission to hospital where necessary, plus providing presence and involvement in inpatient careplan and discharge planning.

· Administration of long-acting anti-psychotic depot injections in a community setting

· Monitoring of medication adherence and any potential side-effects. Organising medical reviews when indicated.

· Identify any possible safeguarding concerns and be responsible for the completion of safeguarding investigations.

· Ensure that the requirements of the Mental Health Act 1983 are observed, adhered to and implemented

· Support the promotion of carer and service user involvement within the service and for its provision plus ensuring carer’s needs are identified and responded to.

EPUT are looking for motivated staff who shares our Trust values of Care, Learn and Empower. In return, EPUT can offer you a range of benefits and development including;
• Season Ticket Loans
• NHS discounts for staff
• Excellent Training facilities and opportunities
• Buying and Selling annual leave scheme
• The opportunity to work bank shifts and expand knowledge and experience in other areas
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Day One Flexible Employer

The Trust supports and actively encourages flexible working for all employees. We offer many options and you are encouraged to ask the recruiting manager what is possible for this role. If appointed, you will have the opportunity to apply for a flexible working request from the first day of your employment

Join our Staff bank

What is Staff Bank?

Our EPUT NHS staff bank is an entity managed by the trust that hires clinical and non-clinical healthcare professionals to take on shifts at our trust hospitals and community settings. Here at EPUT we maintain our own bank of specialist staff to ensure that we are able offer safe and effective care at all times.

All our permanent staff are automatically enrolled onto the staff bank however this does not mean you have to work any additional shifts, but the option is there for you if you wish.

If you are joining our Trust in a fixed term role, please indicate on your New Starter Paperwork that you wish to join our staff bank.

To be responsible as the Care Coordinator for the assessment and coordination of care needs, planning and implementation of evidence based care to a defined group of service users and their carers within a defined catchment area/locality. To provide professional advice and support to other agencies and members of the multidisciplinary team, to act as a role model and resource for junior/less experienced staff.


This advert closes on Tuesday 3 Dec 2024

For full details of the responsibilities and duties of this role please see the attached job description.

Night Support Residential Worker

Permanent, Full Time

£31,713.50 to £40,470.30 Per Annum (including allowance)

Location: Colchester

Closing Date: Sunday 1st December 2024 at 11.59pm

Are you interested in working with children and young people to make a difference in their lives? If so, then this could be the right opportunity for you.

It is an exciting time to join Essex County Council as we invest in and expand our residential provision. New Farm Road is a newly refurbished short-term home for up to five 12-17 year olds, and working as part of a multi-disciplinary team around the child you will support them to develop the skills and resilience to return to their families, or onto longer-term care.

Being a Night Support Residential Worker requires a special kind of person. Your main focus will be on providing nurturing therapeutic care to children who have experienced trauma, supporting and caring for them as a parent would, and each shift brings unique experiences, filled with both highs and lows.

Previous experience of working in a children's home, would be beneficial however there are many skills that you might have that would make you suitable for the role. It is important to be open minded and have a flexible and adaptable attitude and be able to manage challenges with a calm and patient demeanour. You will have an ability/willingness to understand and manage challenging behaviour including aggression and violence using a range of de-escalation techniques. You will also need to have effective written and verbal communication.

If you don't already have a Level 3 Diploma in Residential Childcare you will need to complete this within 2 years of starting employment. We will provide you with all the training you need for the role along with good quality, regular supervision. This, together with the right attitude and access to a full in-house induction, will enable you to start your career with Essex County Council with confidence.

You will work an average 37 hours a week with shift times being 9.15pm to 7.15am and you will have every other weekend off.

The salary quoted is made up of a basic salary of £24,395 to £31,131 Per Annum and a guaranteed additional allowance of 30% (£7,218.50 to £9,339.30 Per Annum), paid monthly, alongside your basis salary.

If shortlisted, you will have an interview to explore the detail you provide in your application and give you an opportunity to discuss the role and ask any questions.

Due to nature of this role any applicants need to be at least 21 years old in order to undertake this post.

For full details of the responsibilities and duties of this role please see the attached job description.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

An exciting new job opportunity has arisen for a committed Deputy Care Home Manager to work in an exceptional care home based in the Colchester, Essex area. You will be working for one of UK's leading health care providers

The care home emphasises on dementia and mental health care, and also has skills to care for younger people with dementia in an annex adjacent to the main home

**To be considered for this position you must have an NVQ/QCF Level 3 or 4 in Health & Social Care**

As the Deputy Manager your key duties include:
• Support the Home Manager and deal with the day to day running of the home in the absence of the Home Manager
• Alongside the Home Manager, you will manage and have responsibility for all aspects of the service in line with CQC requirements
• You will ensure the service users are receiving the highest standards of professional support experiencing life opportunities helping to promote growth and independence
• Promote ownership of care programs by fully involving service users and their families in developing/ agreeing and evaluating care programs within the home

The following skills and experience would be preferred and beneficial for the role:
• The ability to engage with the service users to understand their needs in order to provide excellent services of care
• Good working knowledge of CQC standards
• The ability to build and maintain excellent working relationships with external care professionals/ families/ visitors and staffing teams

The successful Deputy Care Home Manager will receive an excellent salary of £35,000 per annum. This exciting position is a permanent full time role for 40 hours a week working through day shifts. In return for your hard work and commitment you will receive the following generous benefits:
• Pension scheme
• Induction and training programme for all employees
• Superb setting and working environment
• Costs for an enhanced DBS
• Rewards for years of service

Reference ID: 5509
To apply for this fantastic job role, please call on 0121 638 0567 or send your CV to contact@jupiterrecruitment.co.uk

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