Total 4,437 Customer Service job vacancies in Croydon, London, CR0 4TS

The post holder will work 6 PAs in the North Islington Recovery & Rehabilitation Team, a community mental health team that treats people with psychotic illnesses. The North Islington Recovery Team is part of the care pathway for patients in HoNOS care clusters 11, 12 and 13, i.e., patients with psychotic illnesses. The care pathway applies the recovery model of care. It delivers evidence-based treatments to patients living in the northern part of Islington. The team is based at: 1 Lowther Road, London N7 8US, and is co-located with the Core Team, The Personality Disorder Team and the Community Rehab Team. The team operates between 9am-5pm Monday to Friday. For more information, Please find attached job description.

Please see JD (Job Description) and PS (Personal Specification) for full details of role requirements.

Please see attached document for full job description Reception services: Provide a welcoming and efficient reception service for patients and visitors, managing the waiting area and ensuring timely communication. Patient support: Handle patient inquiries in person, over the phone, or online. Assist patients with accessing services and managing their healthcare. Administrative duties: Provide administrative services to the practice, including managing correspondence from third parties and contacting patients regarding routine appointments. Security and environment: Ensure the reception area and clinical spaces are tidy, safe, and welcoming. Follow protocols for opening and closing the premises. Data protection: Maintain strict confidentiality of all patient and practice information in accordance with GDPR and organisational policies. Compliance and training: Complete regular training as required and stay up to date with relevant topics. Attend and contribute to practice meetings.

Clinical Support Role Under direct supervision assist with the delivery of care plan as described by the Registered Nurse/ MidwifeAssist patients with their care needs as required reporting any change in the patients condition to the registered nurse/ midwife Support the Registered Nurse/ Midwife and other health professionals with the mobilisation or transfer of patients Develop awareness of patients in pain and discomfort and report any changes in the patients condition to the registered Nurse/ Midwif Have an awareness of patients dietary needs, delivering meals, providing patients with drinks where necessary and providing assistance with eating and drinking if required Demonstrate an understanding of the different needs of individual patients and their carers/ families Develop an awareness of vulnerable patients and their safe guarding needs Under supervision, take and record the patients observations (e.g. temperature, blood pressure) as required and inform the registered nurse/ midwife of any changes in the patients condition Support the patients with their elimination needs recording quantities and frequency on the relevant documentation charts as prescribed by the Registered Nurse/ Midwife Develop an awareness of effective pressure area care and skin assessment supporting the patient to maintain their skin integrity

At Wandle we pride ourselves in delivering safe and affordable homes along with low cost, dependable, localised services to our customers. Working as part of our customer service team you will have the opportunity to provide a high quality, efficient and effective service to our customers across a range of contact channels. Our customer service advisers handle a full range of enquiries from tenancy management to repairs and maintenance concerns and aim to resolve these at first point of contact whenever possible.

A day in the life:
You will:
Be in a position to make a real difference to the service we offer our customers. The customer service team has the most contact with our customers and no day is ever the same. You will handle a range of enquiries including:

Proven ability to work in a fast paced contact centre environment
With the ability to respond professionally to a high volume of inbound calls and emails
Diagnosing and requesting repairs
Taking payments and providing advice and information about customer accounts
Advising customers about their housing options
Providing information and advice about customer tenancy concerns
Record customer complaints and, whenever possible, resolving them at first point of contact

We are looking for someone who is resilient, capable and resolution focused. Someone who mix empathy with efficiency, to find good outcomes for our customers.
Our customer services team are expected to be great listeners and problem solvers, record accurate notes, follow our policies and processes and use our IT systems proficiently. Don’t worry, we can give you training on how we do things, what we need you to bring is a can-do, positive attitude, empathy and a desire to work hard and champion the customer at Wandle.

What you will need to have:

Experience of working in an inbound housing contact centre environment
Experience in diagnosing, prioritising and booking housing repairs is essential
Experience with assisting customers with Repairs, Income, Tenancy, ASB, Domestic abuse, Estate and Leasehold enquiries
Experience of working in an environment where team working is fundamental to success
Great communication and customer service skills
Strong numeracy, literacy and IT skills
Able to mix empathy with efficiency, to find good outcomes for our customers
Good attention to detail
Excellent listening skills
Commitment to Wandle values


What next?
If you want to be at the heart of Wandle’s transformation and believe you have the skills and experience to be successful in this role we would love to hear from you.
Please apply with your CV and supporting statement ensuring you address the role requirements set out in this document by Friday 22 November 2024.
Please also note that ahead of the final stage interviews you will be asked to undertake online tests/scenario-based assessments as part of the selection process.
For more information on our Corporate Strategy click here Corporate-Strategy-2022-25.pdf (wandle.com).

Learning Support Practitioner



We are currently looking for Learning Support Practitioners for an FE college based in Romford.

Start date - September



Pay Rate: £12 to £15 per hour

Why this job might suit you

• Flexible working Days/hours - Part time and Full time.

• Great Hourly Pay Rate - £12 to £15.

The Role - Learning Support Assistant



*To work under the supervision and guidance of the tutor with students with mild/moderate and complex learning difficulties and disabilities within the Mainstream Curriculum area.

*To provide one-to-one support and group support, both direct and indirect, for students with learning difficulties and disabilities following mainstream courses, primarily in the learning environment.

*To work with the ALS Manager, LSP& EHCP Coordinator, Lead LSPs and SENCO in advising teaching staff on appropriate strategies for working with students with learning difficulties and disabilities and complex needs.

*To liaise with the Student Learning Mentors to provide a collaborative approach for at risk SEND learners and to encourage such students to attend the College.

*To use learning support systems to ensure bespoke support is provided for individual supported learners.ie uploading notes to google classroom, contributing to SEND shared point etc

*To consider the students specific needs in accordance to their EHC or Support Plan and reinforce learning to enable students to access the lesson and its content through appropriate clarification, explanations, visual aids, equipment and adapted resources.. To liaise with the SENCO and to remain updated on relevant assistive technology to enable independent learning.

*To apply appropriate communication methods, suitable to the needs and preferences of the student, to enable access to information, and to facilitate two-way communication.

*To liaise with the LEAD LSP to implement information and strategies that can be developed within the classroom environment.

*To participate in the modification and adaptation of language and curriculum content where appropriate.

*To assist in exam arrangements for formal student testing and assessments e.g. invigilating, reading, scribing etc.

*To reinforce course content and check learning.

*To document all relevant evidence relating to supported students on the college Etracker.

*To attend and contribute to EHC annual reviews.

*To attend ALS team meetings and curriculum team meetings when required to update tutors/ALS staff on supported learners.

*To arrange Progress Reviews with tutors to ensure all Support and Progress Plans and relevant record keeping are completed in a timely manner.

*To actively participate in all relevant college SLD days and any statuary online training



Why this role?

• This is a fantastic opportunity for you to grow, inspire and shape young minds.
• You will be working with enthusiastic and supportive staff and encouraging students wherever you go, seeing them grow throughout their academic journey which is one of the most rewarding experiences you can have.
• This is a potential stepping-stone in your career progression, with the possibility of moving up to Learning Mentor and beyond

The Successful Candidate will have:

• A basic understanding of Special Educational Needs and behaviour management.
• Have a creative approach to teaching pupils according to their educational needs by ensuring delivery of the curriculum in a way that maximises children's achievement and ability to develop
• Experience in a similar role is valuable, but not essential.

If you are interested in this position, please apply today and ask for Amie Day

Morgan Hunt is a multi-award-winning recruitment Business for interim, contract and temporary recruitment and acts as an Employment Agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer, job suitability are assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.

BusinessSupport Officer
£32,955 – £39,933 per annum
Permanent
Full Time (36 hours)
Wandsworth
On-site (5 days per week)

Are you an experienced and enthusiastic professional with a working and operational knowledge of Business Support? Wandsworth Sensory Support Service (WSSS) offers high-quality services to children and young people (aged between 0 – 25 years) as well as their families, who are affected by sensory impairment (deafness and / or vision impairment) across Wandsworth.

Can you join us and provide efficient and effective business support to enable your colleagues and the service to excel?

About the role

When joining us as a Business Support Officer you will hit the ground running and support a busy team ensuring high quality business support is delivered across services within Wandsworth Sensory Support Service, Children’s Services Division and Wandsworth Local Authority.

You will provide general administrative support for the whole WSSS caseload and work in a confidential, flexible, and responsive manner under the guidance of the Head of Service.

You will be responsible for the development of our short breaks offer and will apply your past experience of developing and coordinating events.

Essential Qualifications, Skills and Experience

• Previous experience of working in a busy administrative environment at a similar level.
• Strong customer service skills with excellent organisation and prioritisation skills.
• Ability to self-start but also integrate within existing teams.
• Excellent attention to detail, and confidence of using Microsoft 365, tools, databases, live spreadsheets and create / post social media content.
• Ability to promote the service and its activities in person and on appropriate social media platforms.
• Ability to develop and coordinate varied activities as part of the Short Breaks program.

If you meet the required criteria and would like to support a service that makes a difference in the life of vulnerable children, young people and their families – we encourage you to apply for this opportunity.

For an informal conversation about the role please contact the team by emailing WSSS@wandsworth.gov.uk

Closing date:24th November 2024
Shortlisting date:week commencing 25th November 2024
Interview date:2nd December 2024

Richmond and Wandsworth Councils are committed to making our recruitment practices as inclusive as possible for everyone.We are committed to promoting equality and diversity and developing a culture that values differences, recognising that employees from a variety of backgrounds bring important and positive contributions to the Councils and can improve the way we deliver services.

We are proud to be a Disability Confident employer. If you require any reasonable adjustments throughout the recruitment and selection process, please let us know.

We are also committed to safeguarding and promoting the welfare of children and young people/vulnerable adults and expects all staff and volunteers to share this commitment.Some posts may be exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to these posts will be conditional upon the receipt of a satisfactory response to a check of police records via Disclosure and Barring Service (DBS).

We offer a wide range of benefits designed to attract, develop, and reward our employees such as 40 days annual leave (including Bank Holidays), flexible working and a generous pension plan.

Job Vacancies: School Support Staff

Location: Southwark

Start Date: ASAP

Contract Type: Full-time Temp

The school we are recruiting for is a vibrant, inclusive, and forward-thinking school dedicated to providing a supportive environment where both students and staff can thrive. The school is seeking motivated and skilled individuals to join their dedicated support team in a variety of roles, including:

- SIMS Administrator- Finance Officer- School Business Manager- HR Officer- And more

Key Responsibilities

Successful candidates will play an integral role in ensuring the smooth and effective operation of the school. Duties may include:

- SIMS Administrator: Managing and updating pupil data, generating reports, and supporting with admissions and attendance systems.

- Finance Officer: Assisting with financial planning, budgeting, and reporting, ensuring efficient use of resources.

- School Business Manager: Overseeing the financial, administrative, and operational functions of the school, ensuring compliance with regulations.

- HR Officer: Supporting the recruitment, training, and well-being of staff, maintaining personnel records, and ensuring HR policies are followed.
Desired Skills & Qualifications- Relevant experience in a school or educational setting is essential

- Strong organisational and communication skills.

- Proficiency in Microsoft Office Suite and school management systems (e.g., SIMS) is highly desirable.

- Ability to work effectively within a team and contribute to the overall success of the school.
This school values diversity and is committed to safeguarding and promoting the welfare of children and young people. All posts are subject to enhanced DBS checks.

How to Apply

If you're interested in any of these positions, please contact me by mail at or call us on 020 7259 8770

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

ITU Education and Simulation fellow

Fixed-term 1 year CT3 –ST6
Applications are invited for the post of Clinical Teaching Fellow in Medical Education & Simulation. This twelve-month post offers an exciting opportunity for a trainee to develop experience and skills as a Medical Educator.

Homerton University Hospital is a Foundation Trust and teaching hospital in East London. It is a trauma unit and was the designated hospital for the 2012 Olympic Games. It is within easy walking distance to Homerton Overground station, with easy access to major transport links.

Despite this very diverse and, in parts, deprived population, Homerton Hospital has been extremely favourably reviewed with regards to the standard of care it delivers. We are also extremely proud of the fact that Homerton Hospital has attained the highest possible rating of "Outstanding" from the Care Quality Commission (CQC). This includes an "Outstanding" rating for our Urgent and Emergency Services.

The education and simulation fellows provide an invaluable role for our unit, supporting medical students, medical and nursing staff and AHP’s with their career development through teaching and training. There are also many opportunities to get involved with education and training across the Trust, with a particular emphasis on simulation.

There may also be the possibility of undertaking a fully funded PG Cert via the apprenticeship scheme providing all eligibility criteria are met.

By the end of the post, the postholder will have completed the following learning objectives
1. Had the opportunity to take part in multiple forms of teaching
2. Completed the higher training for education in the RCoA syllabus
3. Had the opportunity to take part in and run in situ simulation
4. Developed skills and experience in medical education

Intensive Care at Homerton is a busy and friendly unit, providing critical care to our local population and geared to their specific needs. We work actively with other units across the ICS to provide a timely and comprehensive service for our patients.

The Simulation Suite was officially opened in 2011. It is equipped with hi-fidelity mannequins including a Laerdal Sim-Man, Sim-Junior, Sim-Baby and Sim-NewB. The suite also has laparoscopic, GI-Bronch and ultrasound simulators. The sim team is exploring the possibilities of technology enhanced learning including Virtual Reality. There is a busy calendar of postgraduate and undergraduate courses being run by a diverse multi-disciplinary faculty, including mobile simulation.

The anaesthetic department has recently been recognised as an exemplar of practice by being the first in the country to be re-accredited by the Royal College of Anaesthetists quality assurance (ACSA) programme https://www.rcoa.ac.uk/node/29121. In particular, the reviewers recommended that our in-situ simulation programme be entered into their “good practice library” for other departments to learn from and emulate.

Similarly, our extensive in-situ simulation programme has been recognised by the Royal College of Physicians in its recent report, “Never too busy to learn” as innovative and exemplary.

For full details of the post please refer to the job description and person specification attached to post.


This advert closes on Tuesday 26 Nov 2024

Proud member of the Disability Confident employer scheme

37.5 Hours over 5 days . 8.30-4.30pm . This is a face to face role within the team with no opportunity to wfh.

The Simulation and Essential Clinical Skills service forms part of the Education Academy within Barts Health. It is responsible for providing facilities and educational opportunities for both undergraduate and post graduate trainees across Barts Health and supporting inter-professional education and training. The successful candidate will work closely as part of the wider Simulation and Essential Clinical skills team that includes medical leads, clinical skills tutors, and education academy Fellows

As part of this role the post holder will be required to design, develop, deliver & evaluate Clinical Education Programmes which encompass essential clinical skills, high fidelity simulation, haptic skills training, human factors, communications skills & patient safety training.



They will support the trusts long term strategy to embed a culture of Patient Safety & Human factors awareness through all educational programmes. Also be able to promote & support an active and responsive approach to training & development across the Trust through clinical, human factors & communication skills, & simulation based learning initiatives.

Barts Health is one of the largest NHS trusts in the country, and one of Britain’s leading healthcare providers.



The Barts Health group of NHS hospitals is entering an exciting new era on our improvement journey to becoming an outstanding organisation with a world-class clinical reputation. Having lifted ourselves out of special measures, we now have the impetus and breathing space to chart a fresh course in which we are continually striving to improve all our services for patients.



Our vision is to be a high-performing group of NHS hospitals, renowned for excellence and innovation, and providing safe and compassionate care to our patients in east London and beyond. That means being a provider of excellent patient safety, known for delivering consistently high standards of harm-free care and always caring for patients in the right place at the right time. It also means being an outstanding place to work, in which ourWeCarevalues and behaviours are visible to all and guide us in how we work together.



We strive to live by ourWeCarevalues and are committed to promoting inclusion, where every staff member has a sense of belonging. We value our differences and fully advocate, cultivate and support an inclusive working environment.



We particularly welcome applications from Black, Asian and minority ethnic candidates as they are underrepresented within Barts Health at this band.


• A registered nurse
• Someone with or working towards master’s programme in education
• Proven experience in teaching / simulation based training and Human Factors teaching.
• Experience in managing simulation based service
• Ability to manage their own workload / services and manage a large team
• Ability to work across site and cross disciplines
• Experience of medical education
• Experience of clinical debriefing
• Excellent communication and social skills
• Aptitude for learning and best practice
• Ability to work both within a team and independently

The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below.


This advert closes on Tuesday 26 Nov 2024

The Bishop Wand Church of England School is a creative and vibrant learning community where students receive the encouragement and support to become successful, determined and confident young people.
As the Pastoral Support Assistant for a Key Stage, you will be responsible for providing day to day support to the Heads of Year and Pastoral Team, liaising with staff, students, parents and external agencies in relation to student support issues as required. The post holder will provide support for our inclusion room, sharing with other staff the supervision of students during the time they are working in isolation. The ideal candidate will enjoy working directly with students, supporting them with a firm but compassionate manner.
The successful candidate will have excellent organisational and interpersonal skills as well as the ability to foster effective professional working relationships with students, teachers and external bodies alike. Outstanding administrative, planning and organisational skills are essential to this post as is the ability to demonstrate a high standard of confidentiality, presentation and attention to detail.Please refer to the Job Profile and Terms Summary for further information.

Housing Support Worker


Job Type: Permanent Full -Time

Salary: £24,962 Per Annum (Base salary £23,962 + £1,000 Unsociable Hours) - this role is also eligible for a one-off retention payment of £1000 upon successfully completing 9 months service*

*The quoted figure is a full-time equivalent value, which will be pro-rated for part-time staff - subject to qualifying eligibility of service and not being under notice at the qualifying date

Full -Time: Working hours are 8 hours per day, shift patterns and flexibility will be discussed during the interview. (The provision of the contract is between 08:00 and 22:00

Location: Bedford,Luton& Watford

Candidates are required to have a full driving licence and access to a vehicle for the purposes of undertaking the requirements of this role.

Making a difference

The Community Accommodation with Support, tier 2 (CAS-2) contract is a high-profile commission direct from the Ministry of Justice. Operating in every region across England and Wales. CAS-2 provide accommodation, support to low and medium risk offenders that are eligible for a home detention curfew or bail that would otherwise be held in prison because they do not have accommodation in the community. It is currently Nacro's largest single contract and is set to grow by 60% over the next 18 months!

What will you be doing:

In this role no two days are ever the same and you will have the opportunity to make an impact and a difference for our service users and wider communities. Managing your diary to meet the requirements of the role, you'll meet with service users, discuss support needs and how we can help them to meet their objectives; complete Support and Safety Plans, work with Community Probation Practitioners and court staff to best support our service users. You'll also need to be able to help our service users with applying for Housing Benefit and paying rent etc. All of our properties require to meet the 'Decent Homes Standard' and to do that you'll need great attention to detail to ensure that our homes are clean, tidy and all repairs are reported and actioned, so they are readily available for our service user to move into.

People who love this role are:


Resilient - doesn't take the events of the day home with them, undertakes activity to care for own wellbeing.

Curious - will ask questions to understand before finding solutions or signposting.

Emotionally intelligent - Perceptive to human behaviour, instinctively knows when something isn't right.

Has a level of self-confidence and knows own limitations. Positive outlook - enthusiastic and willing to learning.

Warm personality, smiles and gives appropriate eye contact, demonstrates.

Demonstrates team working and supports peers. Combines efforts with others.

Personal values match those of Nacro.


What are we looking for:


Genuine interest in people - wants to interact with people through different methods (phone, email, face to face) and can change their own communication style to meet the needs of the audience and situation. Listening, asking questions to confirm understanding, clear and concise, doesn't always accept the status quo. Uses common sense to help make decisions

A registered nurse Someone with or working towards masters programme in education Proven experience in teaching / simulation based training and Human Factors teaching. Experience in managing simulation based service Ability to manage their own workload / services and manage a large team Ability to work across site and cross disciplines Experience of medical education Experience of clinical debriefing Excellent communication and social skills Aptitude for learning and best practice Ability to work both within a team and independently The full job description provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience, and knowledge required. For both documents, please view the attachment/s below. If you are successful at the shortlisting stage, interviews will then take place on the 10th of December 2024

For full details of the post please refer to the job description and person specification attached to post.

Hours: 35 hours per weekAre you looking for a career that’s both rewarding and offers opportunities to develop, but dread the thought of a desk job?Are you a people person who can strike up a conversation with anyone?Do you want to finish work knowing you’ve made real a difference to someone’s life?If this sounds like you – we’ve got the perfect match! As a Care Worker with Housing 21 you’ll be part of a friendly, supportive team as you work together to support our residents. Once you’re at work that’s it – no travelling between calls as residents live independently in their own apartments within our schemes, which also offer communal lounges, gardens, cafés/bistros and hair salons for them to enjoy. Working with familiar residents and colleagues every day, you’ll build strong relationships and feel part of the Extra Care family. We want to make sure you feel valued too and have developed our offer to set us apart from the wider care sector. Our Care Workers:• Are paid by the hour, not by the job. £13.81 per hour, full time equivalent £25,203.32 per annum (based on working 35 hours per week)• Receive benefits including Holiday Pay, Occupational Sick Pay, Maternity Pay and access to our Health Cash Plan* • Will be supported to achieve relevant qualifications • Can join our Extra Care Academy - support and training to progress into management Is it for me?You don’t need experience or any qualifications to be a Care Worker; just a positive attitude and kind manner. In fact, if you have ever cared for a relative or friend, raised children, or helped a neighbour with shopping or gardening you have already displayed a lot of the skills we require!We offer full training together with recognised qualifications and, if you want to take your career in care a step further, joining our Extra Care Academy can help you progress into a management role. Many of our Managers and Assistant Managers in Extra Care started out as Care Workers in our schemes. All you need is:• To be kind and friendly• Good written and verbal English communication skills• Commitment to undertake necessary further training• A genuine desire to help people• Reliability and flexibility• The ability to use your initiative• To remain calm under pressureAbout the roleEveryone is different but what stays the same is our commitment to offering high standards of care to all our residents regardless of their care needs – enabling them to live their best lives. Our residents tell us how important our Care Workers are to them, being a friendly face, brightening their day and helping to make life worth living by doing the simplest of things. Tasks can include: • Supporting with household and domestic tasks, such as laundry, shopping, cleaning, and financial transactions such as paying bills.• Making meals, drinks and snacks where necessary.• Encouraging and enabling residents to follow agreed care plans.• Assisting residents with getting up in the morning, providing personal care including washing / bathing and dressing; helping with undressing and going to bed in the evening, as well as providing help and ensuring medication is taken as required.• Putting resident wellbeing at the heart of the service, going the extra mile to ensure our residents can live their best lives and ensuring managers and key agencies are kept informed of progress. The benefitsAt Housing 21 we’re proud to be bucking the trend as a care provider; not only do we pay at least 10 percent more than the National Living Wage, but we offer a range of impressive benefits including:• Holiday Pay• Occupational Sick Pay• Occupational Maternity Pay• Health Cash Plan* • Blue Light Card (offering discounts across retail, hospitality and leisure)• Car Lease Scheme• Cycle to Work Scheme• Uniform provided • Employee Assistance Programme• 50p hourly enhancement for all Level 2 • Training and development to fulfil your career aspirations An offer of employment will be subject to the satisfactory completion of an enhanced disclosure check, satisfactory references, and induction training.*Health Cash Plan funded for those working a minimum of 10 hours per week on a guaranteed hour contract.Closing date for applications 24 November 2024, with interviews being held 27 November 2024Due to the nature of this role this advert may close earlier than the closing date listed and once sufficient applications have been received. Please apply early to avoid disappointment.