About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and In@Serco (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
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At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact 0345 010 4000.
At Serco we support fair access to employment for those with unspent criminal convictions through the ‘Ban the Box’ pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on 0345 010 4000 to discuss.
Building Support AssistantDumfries and Galloway Royal Infirmary Full time – 37.5 hours per week
Salary package up to £30,443 available, plus Serco Benefits
We have a fantastic opening for a Building Support Assistant (BSA) to become a vital part of the team at Dumfries and Galloway Royal Infirmary. As the BSA you will undertake works, under the guidance of the Technical Management team, technicians, and craftsman, on all aspects of engineering plant and equipment for both planned and reactive maintenance.
Dumfries & Galloway Royal Infirmary is a leading healthcare facility dedicated to providing exceptional medical services in the Dumfries and Galloway region. Opened in 2017, the hospital includes various specialised units, such as emergency care, surgical departments, maternity services and mental health support, staffed by a dedicated team on healthcare professionals. The hospital design emphasises accessibility, patient comfort and environmental sustainability, combining modern facilities with a commitment to high-quality patient care.
The team is dedicated to providing outstanding, person-centred care that is both effective and dependable. We are eager to grow this amazing team by welcoming positive and skilled individuals who are seeking opportunities in their preferred fields.
We seek skilled professionals who have a background in building services maintenance and excel in a collaborative team setting to deliver exceptional service.
Main Accountabilities:
- To work in accordance with the requirements of the Scottish Health Technical Memorandums (SHTM’s), and other applicable legislation under the guidance of supervisors, technicians, and craftsmen
- To manage own workload and a level of responsibility for Building Support Assistants
- To be responsible to undertake competent based technical tasks such as Legionella remedial works to TMV’s AHU filter changes, light fitting replacements, low risk controlled isolations
- To be prepared to work in hazardous areas taking all safety measures to prevent danger, avoid injury and prevent damage to equipment
- To actively participate in the operation and control of engineering planned preventative maintenance schemes
- Actively participate in the operation of the Computer Aid Facilities Management (CAFM) system labour control by completion of paperwork for all work orders, service sheets and logbooks or electronic logger
- Work overtime to carry out emergency repairs as required by management
- Recall to work should the need arise
- Undertake essential repair works and general maintenance activities at the request of the Senior Technician’s and Site Engineer’s
- To liaise with Senior Technician’s and Site Engineer’s regarding plant or equipment failures and observations
- Assist technicians and craftsmen with technical maintenance diagnostic fault finding and repair
- Carry out planned preventative maintenance (PPM) inspections, schedules and tasks, unsupervised where considered safe and appropriate
- Escort contractors as required
- Complete all report sheets, work orders, logbooks, and test certificates as necessary
- Operates within constraints of permit to work systems
- Immediately notifies the Senior Technician’s and Site Engineer’s of any deviation from the regulations
- Follows guidance as laid down operation and maintenance manuals
- Uses all relevant tools and equipment within safety guidelines as necessary for the completion of works
- Ensure that works are completed or communicated, even if it means working longer than the designated working hours
- Ensuring that information regarding works not completed or works required are conveyed to other members of staff
The post holder will be responsible for all appropriate health, safety and welfare matters affecting staff in or attached to their area of work responsibility. This will include safe systems of work, training and safety inspections.
Training for this role is provided, and it will be mandatory to attend training establishments as necessary.
What you will need for the role:
- Recognised industry training Health and safety awareness/ certification
- Experience of working within a building services maintenance environment
- Experience in a people environment
- Accuracy and attention to detail, specifically in verbal and written communication systems
- IT skills
- Ability to work to tight deadlines in a demanding environment
- The post holder will be multi skilled in a variety of tasks and use of equipment
- Occasional manual handling
- Computer and keyboard skills obtained through experience and practice
- Good interpersonal and communication skills
- Able to use own initiative in problem solving on day-to-day issues
- Self-motivated and ability to motivate others
- Work well as part of a team
- Keen to develop both own skills and knowledge and that of other
- Flexible attitude to working hours and locations
Additional features of the role:
- Occasional manual handling
- Computer and keyboard skills obtained through experience and practice
- Extended working days to meet needs of the service
- Occasional risk of dealing with dissatisfied or distressed staff, patients, and visitors
- Frequent walking
- Maintain verbal and written communication systems within the department, external suppliers and delivery personnel
- React swiftly and calmly to major/significant incidents
- Need to meet specific deadlines and produce information in an appropriate manner to a varied audience
- Able to use own initiative in problem solving on day-to-day issues
- Understanding of customer care and experience of managing the client relationship
What we offer
- Salary: Salary package with shift allowances up to £30,443 available with annual reviews. Additional payments up to £1,000 available for CP responsibilities.
- Pension: Up to 6% contributory pension scheme. Matched to 12%
- Holidays: 25 days' annual leave plus bank holidays.
- Training and development: We offer a wide range of learning opportunities with over 1,100 internal courses available, funding for qualifications and apprenticeships, mentoring opportunities, and a focus on internal progression.
- Wellbeing: 24/7 Employee Assistance Programme, BUPA Anytime HealthLine, wellbeing app, Simplyhealth cash plans to claim back money towards healthcare costs, 30% off at Serco-managed leisure centres.
- Discounts: Save across around 1,000 retailers, from food and clothing to days out, entertainment and travel.
- ShareSave scheme: Helps you save regularly with the choice to buy Serco shares at a discount at the end of your savings period.
- Employee networks: Dedicated networks where colleagues can come together to find support, share challenges, discuss ideas, network and be part of a community.
- Charity: Support a charity or organisation with a paid volunteering day each year. You can also choose to donate to your favourite charity tax-free, through our Payroll Giving Scheme.
Proud member of the Disability Confident employer scheme
Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to
Disability Confident.
