Total 104 Customer Service job vacancies in Dundee, Dundee, dd1 3ja

Research Funding and Support Officer
Full time, Permanent
Grade 7 (£37,999 - £45,163 increasing to £38,249 - £45,413 from March 2025)

Abertay is a modern university with a global outlook, rooted in its local and national communities. We have made our mark with high quality, well-directed teaching and research, and a stimulating and enriching experience for our students.
Research, Innovation and Enterprise Support Office (RIES)

You will join a small professional team and help drive the development of a newly formed RIES Office. The new RIES Office brings together staff, support and management functions from across the University, to provide an integrated, efficient, and coherent support and management service for the funding submission and award lifecycle. The RIES Office team will provide expert advice, guidance and operational support for the entire university RKE portfolio. The team will collaborate with the academic community, various university leadership groups and support services, to deliver against university and external key performance indicators to ensure the University’s compliance with major funders and government agencies.

The new RIES Office is co-located with the Graduate School team, who provide support and professional development opportunities to our vibrant postgraduate and researcher community. The teams are overseen by the Dean of Research and the Graduate School within a dedicated facility at the heart of the University. Together the RIES and Graduate School teams are central to the continued development of our excellent research culture and environment, supporting delivery of the University’s Research and Knowledge Exchange Strategy R-LINCS (https://www.abertay.ac.uk/research-overview/research-strategy-and-structure/), and achievement of its RKE ambitions.

The University now seeks to appoint a Research Funding and Support Officer.

Reporting to the Head of the Research Innovation and Enterprise Support (RIES) office, the Research Funding and Support Officer manages and supports all the administrative processes involved in identifying, applying to, securing and setting up external research funds. Acting as the main point of contact for key sponsors, researchers wishing to submit funding proposals and collaborating Institutions wishing to establish agreements, you will be expected to develop a sound working knowledge of the sponsors who support research within the University. Establishing effective professional working relationships with staff at all levels within the University as well as all relevant funding bodies will be essential to your success.

As a key member of the RIES team you will report to and work with the Head of Research Innovation and Enterprise Support to ensure accurate grant costings are created and submitted to the required deadlines and there is a smooth transition from pre- to post- award when applications are successful.

Whilst this role is specialised, you will, over time, be expected to gain experience in a number of other related areas such as research funding, finance, human resources and project management, and as such this is an ideal role for individuals keen to develop their career within university professional support services.

You will be expected to exercise initiative and will usually work independently, consulting with the academic staff, the RIES team and Head of Research Innovation and Enterprise Support as appropriate.

If you believe you have the skills and experience for this exciting and challenging role, please submit your application through our online recruitment system, which can be found at https://www.abertay.ac.uk/discover/work-here/jobs/

Committed to Equal Opportunities
Abertay University is a Scottish Registered Charity,
No: SC016040

Live-in carer
Up to £140 per day*

We’re looking for live in care assistants to join our wonderful team in Scotland. At The Good Care Group Scotland we think there’s nowhere better for those who want to make a real difference. Here, we value your skills, respect your choices, and are committed to supporting you. Together, we’re improving the lives of those in your local area, one meaningful step at a time, by delivering outstanding care in Scotland.

Why we think there’s nowhere better:
- We offer a choice of work pattern, so you can choose the rota that works best for you
- All UK travel expenses covered whilst in placement
- Annual salary review
- We aim to place you with a client within a 50 mile radius of your home to avoid travel disrupting your time off
- We won the End of Life and Palliative Care Practice award by Scottish Care in 2023
- Free PVG for Scotland and free DBS if working in the north of England
- Pay based on your care experience, plus bank holiday enhancements and a workplace pension
- Funded Blue Light Card - giving you access to discounts
- Ongoing training and development, including level 2 diploma in working in care services and a level 3 award in awareness of dementia
- Face to face induction training (with hotel accommodation and contributions to your travel included)
- Peer to peer support as part of our buddy scheme
- Employee Assistance Programme offering confidential advice and support
- An online Carer Community to stay connected, share advice and best practice
24/7/365 support from our central team
- 96% would recommend working with us to others (source: Glassdoor)
- ‘Excellent’ rated Care Inspectorate team supporting you, 24/7, 365 days a year

What does a live-in carer do?
As a live-in care assistant in Scotland, you’ll provide personalised care that enables clients to stay in their own homes. We offer flexible rota patterns to help you balance work and personal life, and we welcome carers with at least six months of professional experience. You’ll stay with your client during your chosen rota pattern, caring for one person (or sometimes a couple) and following a tailored care plan. Duties include daily activities, personal care, condition management, and household tasks. You’ll typically work an average of 8–10 hours per day, with daily rates based on hours worked.

About you:
You’ll be someone who’s happy to talk, laugh and enjoy time with our clients, assisting them in their activities and encouraging them to live life to the full.
You might already be working as a live-in carer, or you might have professional experience as a support worker, care assistant in a residential or domiciliary care setting, or you might be a HCA working with the NHS. If you share our passion for quality care, we’d love to hear from you.

We’re looking for the following skills and experience:
- At least 6 months’ professional care experience gained in any care setting
- You must be able to provide us with proof of your right to work in the UK. We cannot assist with any sponsorship or visa requests – including those applying for a health and social care visa.
- You must be flexible to travel to your client placement (UK travel expenses covered)

*Pay will vary depending on your experience, the average daily hours worked and your chosen rota pattern.

The Good Care Group is part of a family of home care brands in the UK, including Oxford Aunts, Prestige Nursing & Care and Comfort Keepers (Ireland).

Please note any successful applicants for this role will be required to complete an Enhanced DBS and PVG check for working with adults. It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable groups Act 2006) to apply for roles that require them to work unsupervised with that particular group.

Are you fully flexible across Monday - Sunday and open to working shifts, including a week of night shift every 12 weeks? Looking for an office based role where you will be appreciated and seen as an individual?

If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to incoming callers and service users.

Standard shifts are paid at £12 per hour

- inbound customer service
- admin tasks, such as data entry, email correspondence, electronic filing
- updating the internal system

Successful candidates will come with customer service experience, either from the retail, hospitality or contact centre environment and have a natural flair for dealing with people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Are you fully flexible across Monday - Sunday and open to working shifts, including a week of night shift every 12 weeks? Looking for an office based role where you will be appreciated and seen as an individual?

If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to incoming callers and service users.

Standard shifts are paid at £12 per hour

- inbound customer service
- admin tasks, such as data entry, email correspondence, electronic filing
- updating the internal system

Successful candidates will come with customer service experience, either from the retail, hospitality or contact centre environment and have a natural flair for dealing with people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Make a positive difference in someone’s life, by joining The Richmond Fellowship Scotland. We are looking for a Full Time Male Support Practitioner at our Dundee services, and help support the people who need it most in our communities!No previous experience in care is required as you will be provided with full training by our excellent and award-winning learning & development team prior to starting. This training initially consists of classroom-based sessions and e-learning as well as the opportunity to shadow current Support Practitioners in their day-to-day role and meet the people you will be supporting.On top of this training we will also fully finance and support you to achieve your SVQ Level 2 Health and Social Care in-house!You must be flexible, as the shifts vary from early, back, late, and sleepover.We encourage applications from diverse backgrounds and are committed to creating an inclusive environment for all employees. We welcome applications irrespective of race, ethnicity or national origin, religion, gender, disability, age, marital, parental status or sexual orientation. Our mission is to welcome everyone and create inclusive teams. We celebrate difference and encourage everyone to join us.About the Role:Your responsibilities as a Support Practitioner could include:· Social Support- Assisting individuals to engage with their communities by planning and attending outings to various leisure activities such as day centres, cinema, swimming etc.· Medical Support- Administering and monitoring medication.· Personal Care- Assisting people to maintain their wellbeing by promoting their personal care which would include assistance with bathing, dressing, arranging visits with the dentist/doctor, incontinence care.· Practical Support- Helping people to maintain their tenancy by encouraging daily household tasks such as general housework, laundry, ironing, cooking, shopping.· challenging behaviour potentially. Key Benefits:-TRFS rewards scheme (cash-back and discounts at various retailers)-Refer a Friend scheme- £150 bonus!All successful Support Practitioner applicants will be given a conditional offer- this is subject to the receipt of satisfactory references and PVG; having a conviction will not necessarily debar you from working in this sector.All new staff members will be required to register with the SSSC within 6 months of their start date.Schedule 9 Part 1 (1)(1)(a) of the Equality Act 2010 applies to this post. How to Apply:If you would be interested in applying then please click on the link at the bottom of the page and submit your application there!Closing date for this role is 5/12/24 (We reserve the right to close this vacancy at any point)

JOB TITLE: Complaint Handler - Complaints Centre of Excellence

SALARY: £28,329 - £29,820

LOCATION: Dundee

HOURS: Full-time - Our business hours are Monday to Friday 9.00am - 17.00pm.

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time, in the office.

About this opportunity

Are you ambitious and passionate about making a difference whilst keeping the customer at the heart of everything you do? Then there's a role here for you!

Do you share our passion for delivering outstanding service? Do you tailor your service to each customer? Do you identify the root cause of complaints and overcome barriers to find a solution?

We're looking for a Complaint Handler based in our Complaints Centre of Excellence team. We are currently looking for a highly motivated individual who can apply learning and technical knowledge and make a judgement on the outcome to meet a variety of customer complaints. Flexibility will be key as you will be required to meet varying operational demands and activities, including case reviews.

You'll be capable of meeting demanding deadlines without losing your eye for detail. Good team working and letter writing skills will also be important alongside collaborating with our key stakeholders both internally and externally.

Additionally, you'll actively share valuable insights and learning with our BAU complaints teams, servicing teams and your management team, contributing to ongoing improvements in complaint handling processes.

Why Lloyds Banking Group

We're on an exciting journey to transform our Group and the way we're shaping finance for good.

We're focusing on the future, investing in our technologies, workplaces, and colleagues to make our Group a great place for everyone. Including you.

What you'll need

• Experience working with ISAs, GIAs, SIPPs, and Trust accounts within the investment or pensions industry.

• Strong knowledge of pension products, including drawdown types and trust account structures.

• Familiarity with the transfer processes for investment products, particularly using systems like Origo and Altus.

• Ability to identify customer detriment, delays, and inefficiencies and take swift, appropriate action to resolve issues.

• Strong written and verbal communication skills, with an emphasis on delivering clear and compliant responses.

• Highly organised with strong attention to detail.

• Ability to work independently and as part of a team in a fast-paced environment.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it's why we especially welcome applications from under-represented groups.

We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• * A generous pension contribution of up to 15%

• * An annual performance-related bonus

• * Share schemes including free shares

• * Benefits you can adapt to your lifestyle, such as discounted shopping

• * 28 days' holiday, with bank holidays on top

• * A range of wellbeing initiatives and generous parental leave policies

Want to do amazing work, that's interesting and makes a difference to millions of people?

Join our journey.

Proud member of the Disability Confident employer scheme

The Admin/Receptionist plays a crucial role in supporting the day-to-day operations of a GP surgery, ensuring the smooth running of patient services, administrative tasks, and maintaining a high level of patient care and confidentiality. You will be the first point of contact for patients, visitors, and healthcare professionals, providing excellent customer service and assisting with a variety of administrative duties.

Job Title: Business Support AssistantLocation: Dundee - Hybrid WorkingContract: Fixed term until 31st March 2025Hours: 35 hrs per week over 5 daysSalary: £25,090 - £30,350Closing Date: Midday on Friday 15th November 2024
Interview Date: TBC
This is a hybrid role that will allow autonomy and flexibility with home and office working.
Come and join us!
Caledonia Housing Group - Housing Association of the Year award and Social Housing Developer of the Year 2021.
Caledonia Housing Association has the vision of providing “Homes and Services that make life better” and we have ambitious goals to revolutionise the customer service we provide. By streamlining processes and procedures we aim to improve the customer experience of tenants and service users across the Group. We operate across 8 local authorities and manage over 5,200 affordable homes and offers services to around 2,000 private owners. We are committed to tackling inequality and housing needs across the Highlands, Tayside, Perthshire and Dunbartonshire.
Benefits
As a Caledonia Housing Group employee you will enjoy a fantastic range of benefits including:

Ongoing investment in your personal development with access to internal and external training qualifications
Annual Leave entitlement starting at 36 days per year (increases with length of service)
We promote work-life balance and operate a flexi-time system
Generous contributory pension scheme
Health benefit of up to £300 per year which includes a gym membership, fitness equipment or health insurance
Wellbeing services offering support and confidential advice for you when you most need it including counselling and in-house mental health first aiders
Volunteering opportunities

As an inclusive employer, we’re open to having a conversation with you about flexible working.
About the role
Reporting to the Business Support Team Leader, the post holder has an important role in delivering a highly skilled, dedicated business administration and processing function for the entire organisation. Business Support Assistants will support colleagues across all teams to provide a service that is focussed on delivering a high quality customer experience. Core areas of support include: landlord services such as tenancy and income management, allocations/lettings and maintenance; development and factoring; finance; and general corporate and business administration. If you would like to be part of a supportive and flexible work environment, while being part of an organisation committed to making a difference please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website www.caledoniaha.co.uk
Closing date for receipt of completed applications is midday on Friday 15th November. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications. Suitable candidates may be interviewed as applications are received.
A registered charity no: SCO 13988. Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.

Support Workers

Due to increased demand for support workers in the Halifax area Precedo HealthCare are recruiting experienced Support Workers for Agency work in Halifax and surrounding area.

We are looking for supports workers with experience of looking after clients with a variety of different complex needs which include, learning disability, autism and mental health, physical disability and older people with care and support needs, including people living with dementia.

You will working in supported living, residential care, community support, respite services and domiciliary care , and properties that have been adapted to individual needs, this may also be recovery and rehabilitation via community support services enable older people to retain their independence.

We can only accept applications from candidates who are located in and eligible to work within the UK. - This post will not be open to Sponsorship under the UKVI scheme.

We're an equal opportunity employer - that means that anyone with the right skills is encouraged to apply, regardless of age, ethnicity, religion, sexuality or any disabilities.

Precedo Healthcare are proud to be members of Safer Jobs.https://www.jobsaware.co.uk

We are looking for a confident Senior Support Worker with a passion for delivering outstanding care.

You’ll be working 42 hours a week, making a positive difference to the lives of the people in our care at Thistle House in Brought Ferry.

Situated in a residential area of Dundee, Thistle House is a specialist residential service supporting up to ten individuals with learning disabilities and complex needs. The team of nurses and support workers also support those with behaviours that may challenge, as well as those who have associated mental health needs.

Thistle House is located in the city of Dundee, which has an extensive array of community amenities, including leisure centres, social clubs, shops, colleges, and work placement settings. Individuals can also enjoy walks and visits to the nearby botanical gardens and Discovery Quay.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You’ll also enjoy shopping, travel and leisure discounts – as well as a range of healthcare and financial benefits – to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others – every day.

Your day-to-day…

• Support both management and team members in the day-to-day running of the service
• Ensure duties are allocated effectively and safely
• Offer enhanced care with a flexible learning approach for all the people in our care
• Provide guidance & encouragement through physical & emotional support
• Learn about individuals’ specific needs & provide help in the most appropriate way
• Assist with medical & welfare needs and report as required
• Safeguard
• Maintain a safe & clean environment for all

Why Cygnet? We’ll offer you…

• Opportunities for further learning with our excellent apprenticeship scheme
• Flexible working with the opportunity for overtime
• Regular coaching & appraisal
• Expert supervision & peer support
• Employee discount savings & “Cycle to Work” scheme
• Recruitment referrals

You are…

• Genuinely driven with a desire to make a real difference in people’s lives
• An excellent communicator & a good team player
• Sensitive & intuitive with the energy required to provide a trusting, stimulating & varied environment
• Passionate about empowering & supporting service user independence

Successful candidates will be required to undergo an enhanced PVG check.

Cygnet has been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.

Proud member of the Disability Confident employer scheme

Are you fully flexible across Monday - Sunday and open to working shifts, including a week of night shift every 12 weeks? Looking for an office based role where you will be appreciated and seen as an individual?

If successful in this Customer Service Advisor role, you will be working for an innovative organisation providing technical and general support to incoming callers and service users.

Standard shifts are paid at £12 per hour

- inbound customer service
- admin tasks, such as data entry, email correspondence, electronic filing
- updating the internal system

Successful candidates will come with customer service experience, either from the retail, hospitality or contact centre environment and have a natural flair for dealing with people.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age

Do you love to chat and socialise with people? Would you consider yourself as a people person? Are you a good listener who remembers small details? If yes, we would love to hear from you!

Join us as a Customer Assistant in our Dundee Club offering a 30 Hour contract which is fully flexible over 7 days.

The Role You’ll Play

As a Customer Assistant you go above and beyond to provide exceptional service to our Customers. You make sure our Customers have an outstanding experience every single time they visit the Club to enhance their overall experience.

Hit the Jackpot with Our Benefits


Help@Hand – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more
Thrive App – for your mental wellbeing approved by the NHS
My Eva – an online financial expert to help with any money-related matters
Buzz Brights Apprenticeships including – Customer Service Level 3
Buzz Learning, our digital learning platform with access to 100s of online courses
In-house Training – Fire safety, Food safety 1 & 2, COSHH and more
Access to Trained Mental Health Advocates for advice on your mental wellbeing
4 weeks Annual Leave plus Public Holidays (Prorated accordingly for part time Colleagues)
Staff discount 50% off bingo tickets, food & soft drinks
Refer a Friend Scheme
Pension Scheme


Your Responsibilities as Part of Our Team


Build rapport and relationships with Customers
Be flexible on tasks across all areas of the Club from front of house, book sales, treasury, machines, the bar area and kitchen including, general housekeeping throughout the Club, checking the toilets and ensuring presentation is always to a high standard
Support with other duties as requested by the line manager
Ensuring you create a Safer Gambling Environment for all our Customers and Colleagues across all of our channels; online, in club and live


The Winning Combination We’re Looking For


Experience in delivering first class, personalised customer service in a face-to-face role, preferably in a hospitality, retail or leisure environment
Outstanding communication skills that can be adapted to different situations when necessary
Experience of handling cash and basic numeracy knowledge
You are confident at challenging the way things are done and can make sure all Customers follow our company policies and standards


Applicants must be 18+

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Job Description

Based at Craigie High School, you will work full or part time, 37 or 22.75 hours per week, term time only and on temporary basis until June 2025.

Please indicate your preference on application.

If you have any queries regarding this vacancy, please contact Mrs A Mudie on 01382 431137 or email amudie532@dundeeschools.scot

Requirements

You will have ​3 National 4s, or equivalent, to include English and Maths, with a current first aid certificate and food hygiene qualification or be willing to gain this.

Responsibilities

As part of a cohesive support team, you will provide practical and clerical support service throughout the school day. You will provide support within the school office and practical subject departments throughout the school.

The Individual

You will have relevant experience in a busy office, including phones/reception, email and printing, working knowledge of Microsoft Excel and Word along with experience of working with young people or customers.

You will have good written and verbal communication skills the ability to maintain confidentiality, to work as part of a team and work with minimum supervision with a willingness to undertake training.

This post is considered Regulated Work with Children and/or Protected Adults, under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme update check, prior to a formal offer of employment being made by Dundee City Council .

Proud member of the Disability Confident employer scheme

Are you an organised, friendly, and proactive individual looking to make a meaningful difference in the lives of children with special needs? We’re looking for a Receptionist/Administrator to join our dedicated team at Brookfields School. Brookfields School provides a quality, inclusive and specialist education for pupils with severe and complex learning difficulties and autistic spectrum disorders.We are committed to:An inclusive approach to teaching and learning to provide equal opportunities for all pupilsProviding a positive, stimulating, child-centred learning environment, where everyone is valued and respectedPromoting the personal qualities of individuals so that they achieve and contribute to their highest levelSustaining the highest quality teaching and learning standardsPromoting learning as a life-long process involving a wide community of people including familiesShaw Education Trust are a thriving mix of diverse and growing schools including Primary, Secondary and Special Schools all working together to improve the lives of young people in our communities. We are sponsored by Shaw Trust a charity organisation that focuses on transforming lives. We’re a growing group of dynamically awesome academies providing education to children of all ages and abilities. Staff across our team of schools are dedicated to ensuring that every child has the opportunity to be successful, whatever their starting point in life.
Our Special settings cater for children and young people with a wide range of Special Educational Needs from children with profound medical needs and life limiting conditions, those with severe, moderate and sensory needs through to young people with social emotional and mental health needs that require support and understanding to help them to navigate their world.Whether you are a teacher, a teaching assistant, a healthcare professional or work in facilities, admin or operations all our Special Schools offer you the opportunity to work within an establishment that has a ‘family’ feel that puts the children, young people and their families at the heart of what they do.All the pupils within our Special Schools have an individualised education and are educated in small classes and groups with enhanced support to ensure that all their needs are met. There is nothing more rewarding than being part of a team that supports a child or young person with Special Educational Needs to reach their goals. You truly will make a difference to the life of a young person and their family.Our schools span from Birmingham to Bury, meaning that we can support students from all walks of life, no matter their background or socioeconomic status. In doing this, we can help ensure all children are able to access a high standard of education, with all being treated equally. Shaw Education Trust offer the following employee benefits with your Teaching or Support Staff employment:An excellent Local Government Pension Scheme (Support Staff) / Teachers Pension (Teaching Staff) Support Staff only based on working full time, all year - Generous holiday entitlement from your first day of employment (37 days holiday rising to 39 days after 5 years’ service including Bank Holidays)
Electric Car Scheme: Environmentally friendly vehicles with our electric car scheme. Access to Medicash Health & Wellbeing Plan: Enjoy health services designed to support your well-being.
Free DiscountForTeachers Scheme for all staff (Support and Teaching), Exclusive discounts to save money with a wide selection of discounts and exclusive offers from hundreds of the biggest brands.
Free Eye Tests
Cycle to work scheme
Access to our Institute of Education and fantastic opportunities to help you grow, contribute and flourish in your role and in the Trust. We know our people are the key to our success and so we’re committed to ensuring the employment experience at Shaw Education Trust is a rewarding one. Salary Grade: Grade 3 Pt 10- 13 £22,737 - £23,115 FTE (Pay Award Pending) Actual Salary: £15,657 - £15,917